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Fairfield Inn & Suites Verona

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5280 Willow Place, Verona, NY 13478
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1 room 1 adult
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Fairfield Inn & Suites Verona
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151 Reviews from our TripAdvisor Community

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ILION
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here for the first time while attending the home show at the casino. Upon entering the hotel, I noticed it was very upkept and clean. Check-in was quick. I always look at the room before I stay. Room was very clean. The tall showers are nice as I'm close to 6 ft tall (no squatting to use it). I... More 

Helpful?
Thank CRAIG_S_1981
Albany, New York
1 review
1 of 5 stars Reviewed January 4, 2016

I'm still confused as to why I received a federal rate instead of state rate while I explained to the employee that I'm a STATE EMPLOYEE. Hotel employee explained that she could issue me the government rate for my co-workers and I. I honestly thought the government rate was the same as state rate. My bad for not checking...I admit.... More 

Helpful?
Thank Tony H
Cornwall, New York
1 review
3 of 5 stars Reviewed January 4, 2016

Decent room, although drove by a trailer park, hotel staff charged more than agreed on. My coworkers and I will have to pay the difference out of pocket. Called management--they won't acknowledge or even attempt to rectify.

Helpful?
Thank Josephine P
Lake George, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 4, 2016

We have been using this facility for the past three years for business with no issues. This year we stayed again and we were charged a different rate then verbally quoted. We did not find the mistake until we returned. When we asked that they honor the agreed rate they said no. They stated we should have fixed the error... More 

Helpful?
1 Thank Mike C
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 26, 2015 via mobile

While traveling for Christmas, we had our car breakdown, we were able to get to closest location the Fairfield located in Verona. We were greeted by Trish that was so warm and friendly. Trish really helped us out, we had no cell phone chargers, toothbrushes, nothing! The shuttle driver Juan took us to Casino only place open to eat dinner... More 

Helpful?
Thank Kathy M
Elmira NY
Level Contributor
27 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed November 29, 2015 via mobile

My husband and I got a weekend away and we chose to go to Verona. Location is excellent being right across the road from Turning Stone. We much enjoyed the free shuttle that goes back and forth from the casino to the hotel. The staff were all quite friendly and knowledgeable. The room was well decorated, comfortable, and clean. Bathroom... More 

Helpful?
1 Thank Heather H
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 24, 2015

I would defiantly recommend this hotel to other travels looking to spend sometime at turning stone. They offer great services such as a free shuttle from the hotel to turning stone and back for those looking to enjoy themselves, they also have a pretty decent continental breakfast. Every time I am planning on heading up to turning stone I always... More 

Helpful?
Thank Ashley W
PA
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 14, 2015 via mobile

The first time we stayed at this hotel was when we dropped our son off at a nearby college in August. I was very apprehensive about booking this hotel even though the reviews were good. We have since returned and decided our first impression was not a fluke. We were pleasantly surprised when we walked into the lobby. We knew... More 

Helpful?
Thank mexicoPa
Albany
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 8, 2015 via mobile

When traveling, sometimes you really don't want surprises. This is a place I would go back to. No surprises. Good continental breakfast, clean rooms and a shuttle to and from the casino. Near the highway (i90). Good choice. I will stay here again.

Helpful?
Thank Casey B
Rochester, New York
Level Contributor
7 reviews
2 of 5 stars Reviewed October 26, 2015

We paid a lot of money for this room, and the first night we got there we lost power for several hours. Know one every came to check if everyone was ok or to let us know any information. I don't think I would stay there again. For that price we should of had a better room. Was very disappointed.

Helpful?
Thank patricia i
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