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Fairfield Inn & Suites Verona

Certificate of Excellence
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5280 Willow Place, Verona, NY 13478
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Fairfield Inn & Suites Verona
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Ranked #3 of 6 Hotels in Verona
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Dave D Pittsford, New York
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123 reviews from our community

Traveler rating
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    43
    10
    5
    4
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32
37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pittsford, New York
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Stayed at the Fairfield Inn while on business. All the Utica hotels were sold out due to the NCAA playoffs in Syracuse. I was able to secure a room at the Fairfield in Verona. It is less then 5 minutes off the thruway. Directly across the street from turningstone casino. The Fairfield is well maintained and the staff attentive. It... More 

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Ashley D, Front Office Manager at Fairfield Inn & Suites Verona, responded to this review

Thank you for sharing your experience at the Fairfield Inn & Suites Verona! As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve... More 

Potsdam, New York
Top Contributor
320 reviews 320 reviews
54 hotel reviews
147 helpful votes 147 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was here with 3 folks from work for a business trip and was very pleased to find this place scored high in all respects. Excellent property with easy location and good connection across from the Turning Stone Casino complex. While the price was perhaps a bit steep, the overall quality of the room, facilities, cookies at check-in, and the... More 

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BBLHospitality, Owner at Fairfield Inn & Suites Verona, responded to this review

Thank you for taking the time to leave us with your valuable feedback! We truly appreciate you kind words. Our team always loves hearing back from our guests, this way we can continue to work on improving the overall guest experience. Thank you for choosing to stay with us here at the Fairfield Inn and Suites Verona, we look forward... More 

Rochester, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We chose to stay at the Fairfield Inn because the Turning Stone was sold out due to an event in town. Our decision to stay at the Fairfield was a great one! I was impressed with the timely service of everything...check-in, the hotel shuttle, everything was truly great. The rooms were clean and the experience was overall, GREAT! We probably... More 

Was this review helpful? Yes
BBLHospitality, Owner at Fairfield Inn & Suites Verona, responded to this review

We appreciate you taking the time to let us know about your recent stay at the Fairfield Inn & Suites Verona. We always love hearing back from our guests. This information helps us to always keep on improving the overall guest experience. Thank you for your kind words and our team looks forward to seeing you again soon! More 

1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

My first time in a Fairfield Inn. The room was spotless including the bathroom in the corners under the sink. The desk staff was friendly and accomodating as far as a room request. It was a Saturday night and we were on the 3rd floor which was nice and quiet. They have an all night shuttle to the casino which... More 

Was this review helpful? Yes
BBLHospitality, Owner at Fairfield Inn & Suites Verona, responded to this review

Thank you for taking the time to leave us with your valuable feedback. Our Fairfield Inn & Suites team appreciates your kind words, we always love hearing back from our guests so that we can continue to improve your overall experience. Thank you for choosing to stay with us and we look forward to seeing you again soon! More 

Bangkok
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed November 28, 2014

I have stayed in a few hotels in the area including several Fairfield Inns and this is not only the best Fairfield that I have stayed at but also a pretty decent hotel in and of itself. I have stayed here four times and Rooms are clean with decent TV channel selection with a couple HBOs. They have shuttle to... More 

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BBLHospitality, Owner at Fairfield Inn & Suites Verona, responded to this review

Thank you Brian for your valuable feedback. We appreciate you letting us know about your recent Fairfield Inn & Suites Verona experience. We always love hearing back from our guests. Our team would like to thank you for your kind words and we look forward to seeing you again soon! More 

Albany, New York
1 review
2 of 5 stars Reviewed November 24, 2014

This past weekend I had the displeasure of spending a night at the Fairfield Inn and Suites next door to Turning Stone Resort & Casino in Verona, NY. As a manager within a financial institution, and more specifically the customer service sector of my company, I was absolutely appauld with the way this hotel treated their guests. I wish I... More 

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Ashley D, Front Office Manager at Fairfield Inn & Suites Verona, responded to this review

Thank you for taking the time to fill out this survey, as we know your time is important and the information you provide helps us in the future. I am disappointed you had such a bad experience in our hotel. We pride ourselves on the service we offer to all guests who come through our doors. This is unusual behavior... More 

Kingston, Canada
Contributor
15 reviews 15 reviews
4 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 18, 2014

This hotel was great. Staff were very friendly and helpful. The location is directly across the street form Turning Stone casino and they provide a 24hr shuttle on the weekends. The pool was small and shallow(deep end 4ft) but good and clean. There are no change rooms but towels were available in the pool area. The rooms were very clean... More 

Was this review helpful? Yes
BBLHospitality, Owner at Fairfield Inn & Suites Verona, responded to this review

We appreciate your taking the time to let us know about your recent stay with us at the Fairfield Inn & Suites Verona. Your comments are very helpful and this information allows us to keep improving the overall guest experience. Thank you for choosing to stay with us and we appreciate your kind words. Our team looks forward to seeing... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 18, 2014

Stayed here yesterday as me and my family went to turning stone. The staff was very friendly. Nice breakfast in the morning. I read on there website that they had warm cookies at night in the lobby, but we never saw any. Overall though a nice place to spend the night.

Was this review helpful? Yes
Ashley D, Front Office Manager at Fairfield Inn & Suites Verona, responded to this review

Thank you for taking the time to tell us how we are doing. We are glad you enjoyed our breakfast and were able to interact with our wonderful associates while you visited. Next time join us during the weekdays for our fresh baked cookies! We appreciate all of your feedback and hope to see you again in the future. Thank... More 

Top Contributor
261 reviews 261 reviews
35 hotel reviews
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed October 13, 2014 via mobile

Property is directly across the highway from the Turning Stone Casino and the hotel offers free shuttle service to and from the Casino . The parking lot has a Dunkin Donuts and a Recovery Room sports bar and grill. If you want more exotic food make use of the shuttle to the casino. Rooms are adequate and place is fairly... More 

Was this review helpful? Yes
Ashley D, Front Office Manager at Fairfield Inn & Suites Verona, responded to this review

Thank you for taking the time to tell us how we are doing. We are happy you encountered our wonderful associates here, where we take pride in our work. It is unfortunate you were not able to get a good night's sleep because of the traffic from the elevator. In your future stay please let us know that you would... More 

Bonnybridge bridge
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 25, 2014

I have never encountered such wonderful staff as I found at this hotel The reception staff were outstandingly helpful with everything making our stay a delight The hotel is spotless and quiet even I slept which is unusual .Breakfast was the usual Fairfield,but some how better .After leaving and driving to the next hotel we discovered we had left a... More 

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