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All 2 Vernon hotels

Vernon Downs Hotel

2.5 of 5 Hotel   |   4229 Stuhlman Rd., Vernon, NY 13476
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Vernon Downs Hotel
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52%
Ranked #2 of 2 hotels in Vernon
A recent review
4 of 5 stars reviewed 4 weeks ago
Tracy A Endicott, New York
  • Reviews (92)
  • Photos (30)
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  • Room tips (24)
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92 people have reviewed this hotel

Traveler rating
    16
    28
    19
    15
    14
See reviews for
25
38
7
6
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Berkshire, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

While intown for a wedding we stayed at vernon downs hotel.. Outside and inside the it looked like a very nice hotel. We checked in around 3:00 pm on 7/11/14. room. Room appeared to be a nice room, later in the evening I noticed toenail clippings on the rug between the window and the bed. The next day while we... More

Was this review helpful? Yes
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to apologize for any inconvenience you experienced and discussed this with our executive housekeeper. We take great pride providing our guests with clean accommodations and at times will have shortfalls. Once again we apologize and appreciate your feedback. More

2 reviews
2 of 5 stars Reviewed 2 weeks ago

The hotel was not worth it. Called ahead, was told rooms may not be ready till 3pm, but could use the facilities after 11am. When we arrived at 1pm we were told that the rooms were not ready, but could call the desk and check back. We were then told that we could not register until the room was ready,... More

Was this review helpful? Yes
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to apologize for any inconvenience you experienced during the check-in process. During the week when we have lower occupancy we work to get guests in early but on sold out dates we begin to have rooms available at 3pm. This is a standard in most hotels and again we apologize for any inconvenience. More

Travelers are raving about these Vernon hotels

Endicott, New York
Contributor
18 reviews 18 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Spent a Friday night at Vernon Downs for our anniversary and stayed the night in one of the suite rooms (331). The room itself was very large and spacious. It consisted of a large, open bedroom area with a Jacuzzi tub in one corner and a king bed against the wall. The is a door off the bedroom that opens... More

Was this review helpful? Yes 1
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your feedback and I’m thrilled we met your expectations while visiting. We are very proud of our property and work very hard to provide all of our guests with outstanding guest service. Your correct about the beds being comfortable as we receive many compliments about them. Once again thank you for... More

Syracuse, New York
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed May 15, 2014

I just wish there was more to do in the area. But the hotel itself is gorgeous, and the second nicest room I've stayed. Bed was super comfortable... pillows are dreamy. My room had a coffee pot, microwave, and fridge. There was a half-eaten cookie in the night stand drawer, but the cleaning person wouldn't see it unless the drawer... More

Was this review helpful? Yes 1
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your feedback and I’m glad to hear you enjoyed your stay with us. I did let our housekeeping staff know how important it is to check all aspects of the room to avoid those types of issues. I do apologize for the problem with the television and when you stay with... More

fulton, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 5, 2014

The hotel and casino staff are very well trained in customer service ! Fast ,easy check in! Not a big casino, but a feeling of being safe is important ! There are several events going on every Friday,Saturday and Sunday that make it fun! The horse racing is a huge bonus! We look forward to every racing season at Vernon... More

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Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I really enjoy it when our staff provides quality service all around for our guests. We are very excited with our property and now with racing on Thursday and our party on the terrace on Wednesday starting this month we do provide more entertainment throughout the week. Once again thank you so much for your feedback and we... More

West Yarmouth, MA
Top Contributor
73 reviews 73 reviews
21 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed May 1, 2014

Room was spotless and the pool was great. The Bed was very comfortable. I slept like a baby. Breakfast buffet was surprisingly well equipped. All in all, THIS TIME we had a great stay. A HUGE improvement from our last visit and will bring me back to stay again when the weather is better.

Was this review helpful? Yes
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you from the entire staff for your feedback regarding your visit. We are very proud of our property and the service we provide and it is wonderful to know that we were able to provide you with an enjoyable visit. Once again thank you and we do look forward to you staying with... More

Mechanicville N.y.
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 27, 2014

This is hotel built next to a harness track and casino upstate NY. It has become a tired looking place, a few years back they spent some money to try and attract events and weddings but they only spent the money on cosmetic stuff and construction of things that appear to get little use. I want my room t be... More

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Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I do apologize that your visit with us fell short of your expectations. We are extremely pleased with our new event center which has provided wonderful memories for our guests attending weddings, concerts and shows. The housekeeping staff does a wonderful job keeping the rooms clean for our guests. If you get the opportunity please join our party... More

West Winfield
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 19, 2014

A few family and friends went to the hotel for my birthday. The check in took longer than it should have but there were only 2 desk persons and a lot of check in activity going on. We all stayed in rooms with either two double beds or one king size, the rooms were nothing special, just pretty standard hotel... More

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Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your comments which allow us to always look at ways to continue to improve. Yes we don’t consider ourselves a large casino but we are very proud of our property and the high level of customer service. I apologize for any delay during the check in process as we do work... More

Tully, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 31, 2013

The hotel staff was accommodating. Rooms were typical for price. Breakfast had many choices. Lobby was warm and inviting with a fireplace. Pool was ok but no where to change or leave cloths. Lots of chorine but we were the only ones in the pool.

Was this review helpful? Yes
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your comments regarding your recent visit with us. We do work very hard toward exceeding our guest’s expectations so they have an outstanding visit. We do have large bathrooms near the pool entrance but it seems most prefer to change in the room prior to going down to the pool. This... More

Wellsville, NY
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 18, 2013

We stayed at the Vernon Downs Hotel for our 1 year anniversary. We stayed in the Honeymoon suite, expecting it to be much more than it was! We had called ahead to ask about the size of the Jacuzzi and were assured that it was plenty big enough for 2 people. We both barely fit in it and it took... More

Was this review helpful? Yes
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to apologize for any inconveniences you experienced during your stay with us. We do work very hard to avoid any issues that impact our guest’s during their stay. Once again I do apologize and thank you for your comments as this helps us improve on any shortfalls. More

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Additional Information about Vernon Downs Hotel

Address: 4229 Stuhlman Rd., Vernon, NY 13476
Location: United States > New York > Vernon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Vernon Downs Hotel 2.5*
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Also Known As:
Hotel Vernon Downs
Downs Hotel Vernon

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Class
Number of rooms
173

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