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Vernon Downs Hotel

4229 Stuhlman Rd., Vernon, NY 13476
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Vernon Downs Hotel
Best prices for: 1 room 1 guest
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Ranked #2 of 2 Hotels in Vernon
A recent review
4 of 5 stars reviewed 3 days ago
DollyHalliday Williamsville, New York, United States
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118 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Williamsville, New York, United States
Contributor
17 reviews 17 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Just returned from graduation at Hamilton College. We were booked into the Vernon Downs Hotel through the college service. All in all we were quite pleased. Clean and convenient to the college. We asked for a room looking out the back at the race track. Fun to watch the races even from the fifth floor! Hall way was fine and... More 

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NY
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 1 week ago

The room upon entering has a distinct musty odor. then once in you see the outdated décor. No doors on closet, the toilet wasn't even flushed. This room was a comp for me, if I had to pay I would have refused. Then I notice they are building a parking structure, maybe they should have used those monies for renovation!!!!!!!!!!

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Travelers are raving about these Vernon hotels

Geneva, New York
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We were very hesitant to try this hotel due to mixed reviews, but everything else in the area was booked for the weekend and we had a coupon making the room only 49$, so we decided to give it a try. Big mistake!! The lobby of the hotel was very nice so we were hopeful, but when we got off... More 

Was this review helpful? Yes 1
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I do apologize for any inconvenience you experienced on your last visit. We have a preventative pest control program that we have had great success with and immediately took action with the room. We also inspected all adjacent rooms and found no indication of any pests. More 

Belle Harbor, New York
Contributor
15 reviews 15 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

the rooms are nice sized, but old... old furnishings, old mattresses... the first room we were given had a disgusting filthy mattress. it had a huge red stain in the center, looked like someone was killed on it... and there were food crumbs o it to boot.. we were given a hard time changing rooms because we had a room... More 

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Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I do apologize for any inconvenience you experienced on your last visit and would like to thank you for your comments. I reviewed your feedback with our housekeeping department as we try to avoid any shortfalls with the rooms. We continue to update the hotel which is a process but overall are extremely pleased with the changes made... More 

Rochester
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The updated room was very clean and tastefully decorated. The amenities were many--coffee maker, wet bar, refrigerator, microwave, love seat with end tables and coffee table, another table with two chairs, flat screen TV, large vanity in bathroom and free Wi-Fi. The pillow top mattress and comfortable pillows gave me a perfect night's sleep. Continental breakfast was adequate and served... More 

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Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your comments and I’m very pleased we met your expectations during your recent stay with us. I reviewed your feedback with the hotel team as they work very hard in making everyone’s visit outstanding. Once again thank you for your feedback and looking forward to your next visit. More 

Albany, New York
Top Contributor
138 reviews 138 reviews
35 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed April 20, 2015

We stayed at this hotel for one night on a casino trip. It is much cheaper than the Turning Stone hotel arounfd the corner but... Don't eat here..... The room's are very nice and have lots of space but...Don't eat here... The rooms are quite and the staff very friendly but Don't eat here... Did I mention...Don't eat here...... Liam... More 

Was this review helpful? Yes 2
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your comments and I reviewed this with our food & beverage department. I’m pleased that your hotel room met your expectations and hopefully overall you had a great visit with us. Once again thank you for your feedback. More 

Syracuse, New York
Top Contributor
76 reviews 76 reviews
26 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed April 13, 2015

I have been here a few times now, and while the hotel room seems generally clean, there is always something that was not taken care of. Last time I found in the drawer a used condom wrapper and dirty tissue (I hate to guess what the tissue was used for). Before that, cookie crumbs. This time, the coffee pot was... More 

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Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your comments and we work very hard to make sure our rooms are clean for every guest when they arrive. I reviewed your comments with our housekeeping department and I would like to apologize for any shortfalls during your recent visit. More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 3, 2015

What I liked: Clean rooms, fireplace in the lobby, easy access to the casino. What I didn't like: Rooms were somewhat dated. No water pressure in the shower and it took about 5 minutes for the hot water to kick in. The pool and hot tub area were over run with kids when we were there. I think it was... More 

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Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your comments and would like to apologize we didn’t meet your expectations. It was spring break and our guests enjoy bringing their children to eat and swim at our property. I was glad to hear my team upgraded you and we look forward to your next visit. More 

Phoenix, New York
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 19, 2015

I stayed here recently and the desk clerk was very friendly , very fast and answering any questions we had. We were not told when it's cold you have to turn on the bathtub, sink in bathroom and one in the kitchen to get warm water and had ice cold water all night. When I complained while we were checking... More 

Was this review helpful? Yes
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your comments and would like to apologize for any inconvenience you experienced during your visit. I did review your comments to our housekeeping supervisor and the maintenance department. Overall it seems like you enjoyed your stay and once again thank you for your feedback as we continue to work hard providing... More 

Latham, New York
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 15, 2015

The room's are just Ok the casino is nice and if you gamble a lot you might get completely room The only think I do not like is the buffet not that good you might like Mr G's near the racetrack so if you are gone to vernon or turning stone stop in

Was this review helpful? Yes 2
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your comments and I apologize for any inconvenience you experienced during your stay. We work hard having our rooms clean with great guest service. We are always looking to make changes to our food & beverage outlets so we avoid the same thing all the time. Once again thank you for... More 

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