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All 2 Vernon hotels

Vernon Downs Hotel

2.5 of 5 Hotel   |   4229 Stuhlman Rd., Vernon, NY 13476
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Vernon Downs Hotel
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Ranked #2 of 2 hotels in Vernon
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  • Reviews (99)
  • Photos (30)
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  • Room tips (26)
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99 people have reviewed this hotel

Traveler rating
    18
    29
    21
    16
    15
See reviews for
28
38
8
8
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
South Windsor
Contributor
15 reviews 15 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had an opportunity to spend a few days in upper state New York at the Vernon Downs Hotel/Casino. Before booking I saw the reviews were mixed, but the photos were appealing as was the historical significance for local racing so I booked a few nights. First impression was a fairly large Hotel, casino and race track on rather expansive... More

Was this review helpful? Yes 2
Rome, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

I attended a two day workshop at the facility and left a very sentimental tervis tumbler on a table the last day. I called the front office and spoke with Simon, the manager. He FOUND THE TUMBLER, AND BROUGHT IT TO ME HALF AN HOUR AWAY! THAT'S CUSTOMER SERVICE!

Was this review helpful? Yes
Staatsburg
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The lobby was dirty...beer bottles and tissues on the floor and it was still like that the next morning. Granted there were wedding receptions going on but someone should still be keeping the lobby clean. Our room was on the fourth floor and when we walked in the bed looked like someone had been laying on it. In the evening... More

Was this review helpful? Yes 1
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to apologize for any inconvenience you experienced during your visit. When we have high volume events our hotel team works hard keeping all the areas cleaned and picked up. I will review your comments with our hotel team and again I apologize for not meeting your expectations. More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

If you care at all about cleanliness stay somewhere else. Vernon downs has free wifi, and the conference I was here for had excellent food. However, I am currently in the 3rd hotel room i have been placed in today and I give up. The first room I was placed in did not have clean sheets- there were crumbs, stains,... More

Was this review helpful? Yes 1
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to apologize for any inconvenience you experienced during your visit. I’m reviewing your comments regarding the room with our Housekeeping Department and again apologize for these shortfalls you experienced. The housekeepers take great pride in their work and do experience shortfalls on occasion but overall do a great job cleaning rooms. Once again thank you... More

Kingston
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The location is beautiful, out in the country, rolling hills very scenic and peaceful. Shopping in Vernon was good, a small town but Walmart much cheaper than ours. My mother was happy to find a Tim Horton's in nearby Vernon! The staff were very friendly and helpful, the lobby is beautiful and our room was excellent and the price was... More

Was this review helpful? Yes 1
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your comments and I’m extremely pleased that you had a wonderful experience visiting our property. Our team works hard to meet our guest’s expectations and providing outstanding service. Once again thank you and looking forward to your next visit. More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

This was the choice of our family to stay at Vernon Downs for a wedding right up the road, after nearly 5 hours in the car we arrived. Our party asked 2 separate times to check in early to rest and shower before a long night of celebrating, the management would not allow any one to check in before 3pm... More

Was this review helpful? Yes 1
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to apologize for any inconvenience you experienced during your visit. I forwarded your comments to our Food & Beverage manager for review. The housekeeping team works extremely hard getting rooms cleaned and again I apologize for not meeting your expectations. Once again thank you for your feedback and we will review with our hotel team... More

New Jersey
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We stayed here while attending a wedding in the area. The double bed room was more spacious than expected with a couch, microwave and fridge. The 5th floor room was clean and quiet even though we overlooked the parking lot. However, the rigid after 3 pm check-in policy is a big negative that shows the management really doesn't care to... More

Was this review helpful? Yes 1
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to apologize for any inconvenience you experienced regarding check-in time. The housekeeping team works extremely hard getting rooms ready with check-out being 11am it does become challenging and overall they do a great job with this time frame. Thank you for your comments as we continue to work hard to provide great service. More

Berkshire, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 13, 2014

While intown for a wedding we stayed at vernon downs hotel.. Outside and inside the it looked like a very nice hotel. We checked in around 3:00 pm on 7/11/14. room. Room appeared to be a nice room, later in the evening I noticed toenail clippings on the rug between the window and the bed. The next day while we... More

Was this review helpful? Yes 1
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to apologize for any inconvenience you experienced and discussed this with our executive housekeeper. We take great pride providing our guests with clean accommodations and at times will have shortfalls. Once again we apologize and appreciate your feedback. More

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 12, 2014

The hotel was not worth it. Called ahead, was told rooms may not be ready till 3pm, but could use the facilities after 11am. When we arrived at 1pm we were told that the rooms were not ready, but could call the desk and check back. We were then told that we could not register until the room was ready,... More

Was this review helpful? Yes 1
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to apologize for any inconvenience you experienced during the check-in process. During the week when we have lower occupancy we work to get guests in early but on sold out dates we begin to have rooms available at 3pm. This is a standard in most hotels and again we apologize for any inconvenience. More

Endicott, New York
Contributor
20 reviews 20 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 28, 2014

Spent a Friday night at Vernon Downs for our anniversary and stayed the night in one of the suite rooms (331). The room itself was very large and spacious. It consisted of a large, open bedroom area with a Jacuzzi tub in one corner and a king bed against the wall. The is a door off the bedroom that opens... More

Was this review helpful? Yes 1
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your feedback and I’m thrilled we met your expectations while visiting. We are very proud of our property and work very hard to provide all of our guests with outstanding guest service. Your correct about the beds being comfortable as we receive many compliments about them. Once again thank you for... More

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Additional Information about Vernon Downs Hotel

Address: 4229 Stuhlman Rd., Vernon, NY 13476
Location: United States > New York > Vernon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Vernon Downs Hotel 2.5*
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Also Known As:
Hotel Vernon Downs
Downs Hotel Vernon

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Class
Number of rooms
173

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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