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Vernon Downs Hotel

2.5 of 5
4229 Stuhlman Rd., Vernon, NY 13476
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Vernon Downs Hotel
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Ranked #2 of 2 Hotels in Vernon
A recent review
3 of 5 stars reviewed 5 days ago
Joel D Syracuse, New York
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112 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Syracuse, New York
Top Contributor
69 reviews 69 reviews
25 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I have been here a few times now, and while the hotel room seems generally clean, there is always something that was not taken care of. Last time I found in the drawer a used condom wrapper and dirty tissue (I hate to guess what the tissue was used for). Before that, cookie crumbs. This time, the coffee pot was... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

What I liked: Clean rooms, fireplace in the lobby, easy access to the casino. What I didn't like: Rooms were somewhat dated. No water pressure in the shower and it took about 5 minutes for the hot water to kick in. The pool and hot tub area were over run with kids when we were there. I think it was... More 

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Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your comments and would like to apologize we didn’t meet your expectations. It was spring break and our guests enjoy bringing their children to eat and swim at our property. I was glad to hear my team upgraded you and we look forward to your next visit. More 

Phoenix, New York
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here recently and the desk clerk was very friendly , very fast and answering any questions we had. We were not told when it's cold you have to turn on the bathtub, sink in bathroom and one in the kitchen to get warm water and had ice cold water all night. When I complained while we were checking... More 

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Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your comments and would like to apologize for any inconvenience you experienced during your visit. I did review your comments to our housekeeping supervisor and the maintenance department. Overall it seems like you enjoyed your stay and once again thank you for your feedback as we continue to work hard providing... More 

Latham, New York
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 15, 2015

The room's are just Ok the casino is nice and if you gamble a lot you might get completely room The only think I do not like is the buffet not that good you might like Mr G's near the racetrack so if you are gone to vernon or turning stone stop in

Was this review helpful? Yes 2
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your comments and I apologize for any inconvenience you experienced during your stay. We work hard having our rooms clean with great guest service. We are always looking to make changes to our food & beverage outlets so we avoid the same thing all the time. Once again thank you for... More 

Pottersville, NY
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed January 11, 2015

I have stayed at this hotel in the past for a local Convention for the past 4 years. I think this will be the last time. The big problem was the heat was turned off, not turned down but off. As a result the room took about 1 hour to get reasonably warm. Wind blowing outside at night and the... More 

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Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your comments and I apologize for any inconvenience you experienced during your stay. We try to make sure our rooms have the heat on low during the winter months to avoid having to wait for the room to heat up. I discussed with my team to work hard with their guest... More 

Rutland, Vermont
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 18, 2014

Had to hurry check in because the buffet was going to close in 15 minutes. But, my wife and I got there in time to eat. Good thing, it was the only place to eat - not a lot of places in the area. Room nice, etc. But......play that funky music. An "event" was going on next to the lobby... More 

Was this review helpful? Yes 1
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your comments and I apologize for any inconvenience you experienced during your stay. We have always had events going on in our event center and the sound doesn’t usually effect any guests staying in the hotel. We will try and monitor this when we have future events to determine if we... More 

Horseheads, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 11, 2014

Just had a fantastic stay at this hotel. To tell you the truth the mixed reviews really surprise me. This is a newer addition to Vernon Downs and we loved our stay. The room was wonderful, had everything you need and more, coffee pot, fridge, microwave, flat screen tv, ironing board, hair dryer, and free wifi. Plus the finishes were... More 

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Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your comments and I’m extremely pleased that you enjoy visiting our property. Looking forward to your next visit with us. More 

Utica , NY
Top Contributor
76 reviews 76 reviews
30 hotel reviews
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed October 30, 2014

there was hair on the toilet seat, the TOP of the toilet seat, obviously not cleaned and dust EVERYWHERE in room. Bathroom floor needs to be moppedBeautiful sunset coming into the room trackside ..yet the sun hit the glistening dust on every countertop and desk :( mens room in lobby behind fireplace is disgusting leaking toilet, urine soaked floors overwhelming... More 

Was this review helpful? Yes 1
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to apologize for any shortfalls with your room and have discussed this with the housekeeping manager. We have scheduled to have the lobby bathrooms remodeled to match the expansion bathrooms which will complete the lobby upgrade. Thank you for your comments as we take great pride in meeting our guest’s expectations utilizing your feedback. More 

Top Contributor
62 reviews 62 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 20, 2014 via mobile

My fiancé and I stayed at Vernon Downs for a wedding that was in Utica. We were late arriving at 11pm and the hotel staff was very accommodating. We were in room 519 and we were very surprised at the size of the room. We had double bed room and there was ample space available for us. The beds were... More 

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Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your comments regarding your prior visit. The hotel team works very hard to provide outstanding guest service and meet our guest’s expectations. I have discussed the shortfalls with my team and again looking forward to your next visit with us. More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 17, 2014 via mobile

Pretty shabby place and not worth the money we spent. The location was really far from I90. (My mistake for not checking before booking.) We wanted to break our trip from Cape Cod to Toronto and thought this hotel almost halfway between, was like any decent casino hotel. Read about recent renos on the place but did not see any.... More 

Was this review helpful? Yes
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, Thank you for your comments regarding your prior visit. We are not a large property and only five miles off of I-90 if you use exit 33. Our breakfast buffet is very inexpensive and I apologize it didn’t meet your expectations. We are very proud of our property and work hard to make our guests feel welcome. Once... More 

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