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Vernon Downs Hotel

4229 Stuhlman Rd., Vernon, NY 13476
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Vernon Downs Hotel
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Best prices for: 1 room 1 guest
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Ranked #2 of 2 Hotels in Vernon
A recent review
4 of 5 stars reviewed 4 days ago
Sallad13 New York
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124 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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    (32)
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    (41)
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    (21)
All months
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I've stayed here a couple of times several years ago. Although it's an older hotel it WAS clean back then. Now......not so much. I had the occasion to stay overnight recently. I booked 2 rooms via Hotel.com. My first complaint about the stay is that no-one was allowed to check in early. The desk clerk said they had a full... More 

Was this review helpful? Yes
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

The title pretty much says it all. I've never ever ever stayed in a hotel where the shower curtain and tiles had mildew, but this Hotel made it a first. The room was fine and had a lot of amenities (fridge, good closet) but it was hard to get past that bathroom.

Was this review helpful? Yes
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your comments and have reviewed this with our housekeeping team. We do work hard to try and meet every guest’s expectations and apologize for any inconveniences you experienced during your visit. More 

Travelers are raving about these Vernon hotels

New York
Level Contributor
160 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

After reading all of the reviews, I was nervous about this property. There was no need for that worry. The hotel was clean, the hotel staff was great, the room was very comfortable. The other surprise was the food was great. The hotel is a no frills property. But the double bed was comfortable, the air conditioning worked, the bathroom... More 

Was this review helpful? Yes
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your comments and reviewed them with all departments. I’m very pleased that overall we met your expectations and enjoyed yourself. We are very proud of our property and work hard to meet our guest’s expectations. More 

Rochester, New York
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Everyone is Very nice also like the fact you can just walk from your room to the Casino the rooms are quiet clean there is a fridge microwave beds are very comfortable we stay here every time we make a trip to Verona New York

Was this review helpful? Yes
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your comments and reviewed them with all departments. I’m very pleased that overall we met your expectations and enjoyed yourself. We are very proud of our property and work hard to meet our guest’s expectations. More 

New York NY
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 1 week ago

Was picking my daughter up from music camp at Colgate University in Hamilton, NY, around 20 minutes to the south. There are essentially NO hotels in the area (other than overpriced b&b's near the campus). Closest chain hotels are down in Binghamton, 90 minutes away. Hotel seemed generally clean and room was fine. Casino is slots-only. Need to travel 10... More 

Was this review helpful? Yes
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your comments and have addressed these shortfalls with our food & beverage team. I do apologize for any inconveniences you experienced during your stay. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Loved the Casino but the room was dirty and the buffet was terrible. Apparently they don't do any spring cleaning in the rooms. They hadn't been open for the season very long and the rug was dirty. The bathroom needed a good scrubbing and needed to be painted. The shower curtain was slimy and the bed cover was lumpy. The... More 

Was this review helpful? Yes 1
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your comments and have addressed these shortfalls with our housekeeping & food & beverage teams. We do work hard at trying to meet all of our guest’s expectations and again apologize for any inconveniences you experienced. More 

Williamsville, New York, United States
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 27, 2015

Just returned from graduation at Hamilton College. We were booked into the Vernon Downs Hotel through the college service. All in all we were quite pleased. Clean and convenient to the college. We asked for a room looking out the back at the race track. Fun to watch the races even from the fifth floor! Hall way was fine and... More 

Was this review helpful? Yes 1
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your comments regarding your stay. Your correct to request a track view room during racing season and during the week our guests can have breakfast on our terrace as well. I’m pleased you enjoyed your stay with us and look forward to any future visits. More 

NY
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed May 20, 2015

The room upon entering has a distinct musty odor. then once in you see the outdated décor. No doors on closet, the toilet wasn't even flushed. This room was a comp for me, if I had to pay I would have refused. Then I notice they are building a parking structure, maybe they should have used those monies for renovation!!!!!!!!!!

Was this review helpful? Yes 4
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to apologize for any inconvenience you experienced during your stay. We are very proud of our property and very excited as we continue to expand and grow to provide all of our guests with a variety of new things. More 

Geneva, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed May 12, 2015

We were very hesitant to try this hotel due to mixed reviews, but everything else in the area was booked for the weekend and we had a coupon making the room only 49$, so we decided to give it a try. Big mistake!! The lobby of the hotel was very nice so we were hopeful, but when we got off... More 

Was this review helpful? Yes 5
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I do apologize for any inconvenience you experienced on your last visit. We have a preventative pest control program that we have had great success with and immediately took action with the room. We also inspected all adjacent rooms and found no indication of any pests. More 

Belle Harbor, New York
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 9, 2015

the rooms are nice sized, but old... old furnishings, old mattresses... the first room we were given had a disgusting filthy mattress. it had a huge red stain in the center, looked like someone was killed on it... and there were food crumbs o it to boot.. we were given a hard time changing rooms because we had a room... More 

Was this review helpful? Yes 1
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I do apologize for any inconvenience you experienced on your last visit and would like to thank you for your comments. I reviewed your feedback with our housekeeping department as we try to avoid any shortfalls with the rooms. We continue to update the hotel which is a process but overall are extremely pleased with the changes made... More 

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