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Vernon Downs Hotel

2.5 of 5 4229 Stuhlman Rd., Vernon, NY 13476
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Vernon Downs Hotel
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Vernon Downs Hotel
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107 reviews from our community

Traveler rating
    20
    31
    22
    18
    16
See reviews for
28
41
8
8
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Horseheads, New York
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed November 11, 2014

Just had a fantastic stay at this hotel. To tell you the truth the mixed reviews really surprise me. This is a newer addition to Vernon Downs and we loved our stay. The room was wonderful, had everything you need and more, coffee pot, fridge, microwave, flat screen tv, ironing board, hair dryer, and free wifi. Plus the finishes were... More 

Was this review helpful? Yes
Utica , NY
Top Contributor
75 reviews 75 reviews
30 hotel reviews
78 helpful votes 78 helpful votes
2 of 5 stars Reviewed October 30, 2014

there was hair on the toilet seat, the TOP of the toilet seat, obviously not cleaned and dust EVERYWHERE in room. Bathroom floor needs to be moppedBeautiful sunset coming into the room trackside ..yet the sun hit the glistening dust on every countertop and desk :( mens room in lobby behind fireplace is disgusting leaking toilet, urine soaked floors overwhelming... More 

Was this review helpful? Yes 1
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to apologize for any shortfalls with your room and have discussed this with the housekeeping manager. We have scheduled to have the lobby bathrooms remodeled to match the expansion bathrooms which will complete the lobby upgrade. Thank you for your comments as we take great pride in meeting our guest’s expectations utilizing your feedback. More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 24, 2014 via mobile

This hotel can be described in one word: disgusting. I was nervous to put any of my possessions down in the room let alone sleep in the bed. DO NOT STAY HERE! The rug resembles an astro turf patio from the 60s, and the bathroom looks like something in a budget hospital. My college dorm room was nicer, and I... More 

Was this review helpful? Yes 1
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to apologize that we didn’t meet your expectations regarding your prior visit. We have continued to make improvements to all areas of the hotel and the carpeting is something over time we will look to upgrade. We are very proud of our property and hopefully you will visit us again. More 

Top Contributor
54 reviews 54 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 20, 2014

My fiancé and I stayed at Vernon Downs for a wedding that was in Utica. We were late arriving at 11pm and the hotel staff was very accommodating. We were in room 519 and we were very surprised at the size of the room. We had double bed room and there was ample space available for us. The beds were... More 

Was this review helpful? Yes
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your comments regarding your prior visit. The hotel team works very hard to provide outstanding guest service and meet our guest’s expectations. I have discussed the shortfalls with my team and again looking forward to your next visit with us. More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed October 17, 2014

Pretty shabby place and not worth the money we spent. The location was really far from I90. (My mistake for not checking before booking.) We wanted to break our trip from Cape Cod to Toronto and thought this hotel almost halfway between, was like any decent casino hotel. Read about recent renos on the place but did not see any.... More 

Was this review helpful? Yes
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, Thank you for your comments regarding your prior visit. We are not a large property and only five miles off of I-90 if you use exit 33. Our breakfast buffet is very inexpensive and I apologize it didn’t meet your expectations. We are very proud of our property and work hard to make our guests feel welcome. Once... More 

Connecticut
Contributor
18 reviews 18 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 2, 2014

I happened upon a great rate for Vernon Downs when booking a stopover on our return from Niagara Falls. I didn't expect much for the price, and knew the hotel was on the older side. To say we were pleasantly surprised is an understatement. We were offered our choice of floors so chose the highest (7th) and even though it... More 

Was this review helpful? Yes
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I want to say thank you and I’m so pleased that your most recent visit met all your expectations. We are very proud of our property and work extremely hard to provide outstanding service for all our guests. Once again I would like to say thank you and we look forward seeing you on your next visit. More 

SCHENECTADY
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 1, 2014

We stayed here after seeing a show at Turning Stone. The hotel was very comfortable and basic. It took care of a place to sleep. The casino is connected right next door. Parking is very close or you can pull up and drop your luggage.

Was this review helpful? Yes
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, Thank you for your comments regarding your prior stay with us. I’m glad you enjoyed your visit and we are looking forward to your return. More 

Nashua, New Hampshire
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 4, 2014

We had a room on the 7th floor trackside, and had a great view of the track, enjoyed watching the horses working out in the early AM. Room was spacious, and comfortable. Overall it is a nice hotel at the downs.........Skip the breakfast buffet though

Was this review helpful? Yes 1
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, Thank you for your comments regarding your most recent visit. I reviewed your comments with our Food and Beverage Manager regarding the breakfast buffet. I’m very pleased to know that your overall visit was a positive one and again thank you for your comments. More 

South Windsor
Contributor
14 reviews 14 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 15, 2014

I had an opportunity to spend a few days in upper state New York at the Vernon Downs Hotel/Casino. Before booking I saw the reviews were mixed, but the photos were appealing as was the historical significance for local racing so I booked a few nights. First impression was a fairly large Hotel, casino and race track on rather expansive... More 

Was this review helpful? Yes 5
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, Thank you for your comments regarding your recent visit with us. We are very proud of our property and its wonderful hearing from guests that enjoyed their visit. We look forward to your return visit with us in the future and again thank you from the team. More 

Rome, New York
1 review
5 of 5 stars Reviewed August 11, 2014

I attended a two day workshop at the facility and left a very sentimental tervis tumbler on a table the last day. I called the front office and spoke with Simon, the manager. He FOUND THE TUMBLER, AND BROUGHT IT TO ME HALF AN HOUR AWAY! THAT'S CUSTOMER SERVICE!

Was this review helpful? Yes
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, Thank you for your comments we are always working to meet all of our guests expectations. More 

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Additional Information about Vernon Downs Hotel

Address: 4229 Stuhlman Rd., Vernon, NY 13476
Location: United States > New York > Vernon
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Vernon Downs Hotel 2.5*
Number of rooms: 173
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Also Known As:
Hotel Vernon Downs
Downs Hotel Vernon

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