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Vernon Downs Hotel

2.5 of 5 4229 Stuhlman Rd., Vernon, NY 13476
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Vernon Downs Hotel
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Vernon Downs Hotel
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104 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Contributor
32 reviews 32 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

My fiancé and I stayed at Vernon Downs for a wedding that was in Utica. We were late arriving at 11pm and the hotel staff was very accommodating. We were in room 519 and we were very surprised at the size of the room. We had double bed room and there was ample space available for us. The beds were... More

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW

Pretty shabby place and not worth the money we spent. The location was really far from I90. (My mistake for not checking before booking.) We wanted to break our trip from Cape Cod to Toronto and thought this hotel almost halfway between, was like any decent casino hotel. Read about recent renos on the place but did not see any.... More

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Connecticut
Contributor
18 reviews 18 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I happened upon a great rate for Vernon Downs when booking a stopover on our return from Niagara Falls. I didn't expect much for the price, and knew the hotel was on the older side. To say we were pleasantly surprised is an understatement. We were offered our choice of floors so chose the highest (7th) and even though it... More

Was this review helpful? Yes
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I want to say thank you and I’m so pleased that your most recent visit met all your expectations. We are very proud of our property and work extremely hard to provide outstanding service for all our guests. Once again I would like to say thank you and we look forward seeing you on your next visit. More

SCHENECTADY
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed here after seeing a show at Turning Stone. The hotel was very comfortable and basic. It took care of a place to sleep. The casino is connected right next door. Parking is very close or you can pull up and drop your luggage.

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Nashua, New Hampshire
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 4, 2014

We had a room on the 7th floor trackside, and had a great view of the track, enjoyed watching the horses working out in the early AM. Room was spacious, and comfortable. Overall it is a nice hotel at the downs.........Skip the breakfast buffet though

Was this review helpful? Yes 1
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, Thank you for your comments regarding your most recent visit. I reviewed your comments with our Food and Beverage Manager regarding the breakfast buffet. I’m very pleased to know that your overall visit was a positive one and again thank you for your comments. More

South Windsor
Contributor
15 reviews 15 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 15, 2014

I had an opportunity to spend a few days in upper state New York at the Vernon Downs Hotel/Casino. Before booking I saw the reviews were mixed, but the photos were appealing as was the historical significance for local racing so I booked a few nights. First impression was a fairly large Hotel, casino and race track on rather expansive... More

Was this review helpful? Yes 5
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, Thank you for your comments regarding your recent visit with us. We are very proud of our property and its wonderful hearing from guests that enjoyed their visit. We look forward to your return visit with us in the future and again thank you from the team. More

Rome, New York
1 review
5 of 5 stars Reviewed August 11, 2014

I attended a two day workshop at the facility and left a very sentimental tervis tumbler on a table the last day. I called the front office and spoke with Simon, the manager. He FOUND THE TUMBLER, AND BROUGHT IT TO ME HALF AN HOUR AWAY! THAT'S CUSTOMER SERVICE!

Was this review helpful? Yes
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, Thank you for your comments we are always working to meet all of our guests expectations. More

Staatsburg
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 6, 2014

The lobby was dirty...beer bottles and tissues on the floor and it was still like that the next morning. Granted there were wedding receptions going on but someone should still be keeping the lobby clean. Our room was on the fourth floor and when we walked in the bed looked like someone had been laying on it. In the evening... More

Was this review helpful? Yes 1
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to apologize for any inconvenience you experienced during your visit. When we have high volume events our hotel team works hard keeping all the areas cleaned and picked up. I will review your comments with our hotel team and again I apologize for not meeting your expectations. More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 5, 2014

If you care at all about cleanliness stay somewhere else. Vernon downs has free wifi, and the conference I was here for had excellent food. However, I am currently in the 3rd hotel room i have been placed in today and I give up. The first room I was placed in did not have clean sheets- there were crumbs, stains,... More

Was this review helpful? Yes 1
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to apologize for any inconvenience you experienced during your visit. I’m reviewing your comments regarding the room with our Housekeeping Department and again apologize for these shortfalls you experienced. The housekeepers take great pride in their work and do experience shortfalls on occasion but overall do a great job cleaning rooms. Once again thank you... More

Kingston
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 4, 2014

The location is beautiful, out in the country, rolling hills very scenic and peaceful. Shopping in Vernon was good, a small town but Walmart much cheaper than ours. My mother was happy to find a Tim Horton's in nearby Vernon! The staff were very friendly and helpful, the lobby is beautiful and our room was excellent and the price was... More

Was this review helpful? Yes 1
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your comments and I’m extremely pleased that you had a wonderful experience visiting our property. Our team works hard to meet our guest’s expectations and providing outstanding service. Once again thank you and looking forward to your next visit. More

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Additional Information about Vernon Downs Hotel

Address: 4229 Stuhlman Rd., Vernon, NY 13476
Location: United States > New York > Vernon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Vernon Downs Hotel 2.5*
Number of rooms: 173
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Also Known As:
Hotel Vernon Downs
Downs Hotel Vernon

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