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Radisson Hotel-Utica Centre

3.5 of 5
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200 Genesee Street, Utica, NY 13501
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Radisson Hotel-Utica Centre
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Ranked #4 of 12 Hotels in Utica
A recent review
4 of 5 stars reviewed 2 days ago
Amy S Syracuse, New York
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243 reviews from our community

Traveler rating
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    85
    57
    22
    9
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Syracuse, New York
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Service and check in were excellent. Very Friendly. Positives- Rooms were a good size, bedding was soft and comfy, fridge in room, garage parking was free. Negatives- Sleep number bed is HORRIBLE. I have a Tempurpedic at home and I woke up with a big kink in my back! Bathroom is very small- have to get in, turn sideways and... More 

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Syracuse, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Great location, great hotel, nice rooms and a great pool and restaurant area as well. Staff slow as hell, Understaffed for the amount of problems they have there. Elevator broke, room keys didn't work more than one and probably went through over 15 keys for the weekend. That's all we heard people complain about while we were there. First night... More 

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Binghamton, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I have never stayed at a hotel that does not attempt to accommodate guests who come earlier then the standard 3 o'clock check in. Or at least check you in and give you a call or text when your room is ready. I was down the street at a dance competition and at 1 o'clock I wanted to check in... More 

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Brad C, Front Office Manager at Radisson Hotel-Utica Centre, responded to this review

Dear Guest, While it is true that most hotels will attempt to accommodate guests who arrive early, it is unfortunately based upon availability. With check out time being 12 PM, your 1 PM arrival diminishes the opportunity for you to check in early. That, coupled with an almost sold out hotel further lessens the likelihood of an early check in... More 

Massapequa, New York
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Recently stayed for one night. Was a little bit concerned about what to expect given what I had heard about the city of Utica but my concerns were immediately relieved upon walking into the hotel. The number one reason that this hotel gets a 5 star review is a member of the staff, Ray. Upon checking in Ray took the... More 

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Brad C, Front Office Manager at Radisson Hotel-Utica Centre, responded to this review

Dear Guest Thank you for taking the time to complete our guest satisfaction survey. I am thrilled to see that you enjoyed your time at the hotel! I have shared your compliments with Ray and he was honored that you mentioned him by name. Thank you for giving me the opportunity to recognize him/her for a job well done! On... More 

Rochester, New York
Top Contributor
112 reviews 112 reviews
69 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was passing through the area on my way home from a trip downstate. I stayed here based on a recommendation and very reasonable rate. The adjoining parking garage was filthy, but it was free so I can't complain too much. The desk staff were helpful and courteous. The room was not terribly clean, but it was adequate for an... More 

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Brad C, Front Office Manager at Radisson Hotel-Utica Centre, responded to this review

Thank you for reaching out and writing your review. I am truly sorry you were not satisfied with the accommodations of your room. I will discuss the conditions of your room with our staff to ensure all guest rooms are up to Radisson standards. To discuss your stay further, please contact the hotel directly, and ask for Brad Cook, Front... More 

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