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Radisson Hotel-Utica Centre

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200 Genesee Street, Utica, NY 13501
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Radisson Hotel-Utica Centre
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283 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Westfield, Massachusetts
3 of 5 stars Reviewed 3 days ago NEW

Our room had been given away even though I had called to inform late check in.so we had to "deal" with that aggrivation at 11pm.bathroom was tiny, internet was slow. Front desk staff was rude . Not worth the $$$

Review collected in partnership with Radisson Hotels

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Brad C, Manager at Radisson Hotel-Utica Centre, responded to this review

979jaynem, I would like to apologize that we let you down as a guest at the hotel. I have spoken with the Front Desk Manager to ensure that these types of issues do not happen again with future guest. I am hoping that if you ever return to the Utica area you would give us another chance to prove to... More 

Travelers are raving about these Utica hotels

Schenectady, New York
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I only went to this hotel for a conference but opted not to stay over night. The conference room was fairly small but did have a room separator so it could be larger. Easy enough set up and large projection screen. Brought my own equipment. Buffet breakfast served: scrambled eggs, potatoes, sausage, bacon, french toast, mini muffins, a fruit pastry... More 

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CarlsonRezidor, Online Customer Support at Radisson Hotel-Utica Centre, responded to this review

We appreciate you taking the time to write your review. This gives us the opportunity to review the situation and correct any deficiencies we may have in our service. We regret that the quality of the breakfast and the service you received from the staff were disappointing, and we are working diligently on these areas in order to improve the... More 

Rensselaer, New York
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I unfortunately had to drive a whirlwind tour of i90 from Albany to Geneva multiple times a few Sundays ago due to a lost motorcycle key fob. As we were making our last return trip from Geneva to Albany, we decided that we would have to get a room for the night. We decided to stay at... More 

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Brad C, Manager at Radisson Hotel-Utica Centre, responded to this review

Dear Rebe35, We truly appreciate you taking the time and telling us about your stay and like the fact that you enjoyed your overnight room even if it was for a short time. If at any time you have to return to Utica area we hope that you choose to stay with us again and see what other great things... More 

Toronto, Canada
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Poor Bryan at reception was a rookie...but there was no reason for a couple who has been driving for 6+ hours to go through a 35+ min check-in!!! Heard of job shadowing? Room was OK'ish, very small bathroom...tub didn't drain well and it took a while for the shower to get to the right (warm) temperature!!!! Pay for parking, pay... More 

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Michael F, General Manager at Radisson Hotel-Utica Centre, responded to this review

Thank you for taking the time to provide feedback in regards to your stay at the Radisson Utica City Centre. Please accept our apologies for the delay at check-in. This has been addressed with the department to ensure the same issue does not occur in the future. I have also address with our maintenance department the issues you have noted... More 

Garden City
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Radisson on a very busy weekend (The Boilermaker). The staff were fantastic! It was a nice meeting spot for family after a night at the Stanley Theater. Alisha at the front desk was extremely helpful throughout our stay. Edwin, Head of Housekeeping also went above and beyond for us. You run a very good hotel. We... More 

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
Brad C, Front Office Manager at Radisson Hotel-Utica Centre, responded to this review

Dear debsnutrition, Thank you for your feedback and for taking the time to write about your experience. I am delighted to read that your stay was a very positive one and I am also very happy to hear that Alicia and Ewin were part of that positive experience. I shall be sure to mention your comments to them. We look... More 

Clifton Park, New York
Level Contributor
171 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family has a 3 night reservation here in a couple of weeks (Hall of Fame Induction Ceremony Weekend) This hotel is one of the only ones with space that was a full service hotel within about 50 miles of Cooperstown. We traveled here to scope things out and get a feel for the distance and time it will take... More 

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