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Hampton Inn Utica

#2 of 12 Hotels in Utica
Certificate of Excellence
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172-180 N Genessee St, Utica, NY 13501
Best prices for: 1 room 1 guest
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Hampton Inn Utica
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Hampton Inn Utica
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424 reviews from our community

Traveler rating
    281
    97
    27
    11
    8
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163
85
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117
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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  • Any
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  • All months
    (424)
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    (104)
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    (95)
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Akron, Ohio
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

We always stay at Hampton Inns, but this place was really great. We were offered free bottled water on our arrival, along with free cheese and crackers in the breakfast area. Dana at the desk steered us to Gerber's Pub (see our review it). When we returned after dinner, free cookies and fudge were available. The morning breakfast buffet was... More 

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New York, United States
1 review
5 of 5 stars Reviewed 1 week ago

Clean and nice rooms. Very helpful staff. Overall great value for the money - especially considering the snacks and breakfast available downstairs. I'm trying to do a nice thing but don'w have 200 characters to submit this form...

Review collected in partnership with Hampton

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Latham, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This is the place to stay when in the Utica/Rome, NY area. Great staff, very helpful. Good value. Clean rooms that were a pleasure to stay in. Close to area attractions including Turning Stone. Can't say enough about the staff -- the enjoy making things right for guests.

Review collected in partnership with Hampton

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear James F, Thank you for taking a moment to share your “happy” experience. I am glad to hear that the clean rooms and staff were to your satisfaction. We thank you for continuing to choose us. We look forward to welcoming you back to the Hampton Inn Utica in the not too distant future. Remember – We Love Having... More 

Massachusetts
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 14, 2015

Stayed one night at this property. Standard Hilton Inn property. Staff were good / room was great. Access to the hotel was on a very beat up driveway -- hopefully the very bad winter impact will be repaired. Bottom line -- good Hampton Inn -- will stay there again when back in the Utica area.

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Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear BostnTravel, Thank you so much for taking the time to write about your recent stay at our location. I sincerely apologize for the condition of the driveway, and that is something we are looking to correct. Our number one goal is to make sure each and every guest is 100% satisfied with our service and accommodations. Your feedback is... More 

Senior Contributor
28 reviews 28 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 9, 2015

Little touches make this a great place for work or a stay with family. Friendly, welcoming, helpful staff raise the game and make this well worthy of a 5 star rating. Would happily return if travels based that way.

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Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Duniasafiri, Thank you for taking the time to share your review and for choosing us!! We're happy to hear that you highly enjoyed the comfort and service of our hotel, and all of our team members. We all strive to provide the best experience for our guests anyway we can. We look forward to welcoming you back when your... More 

Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed April 9, 2015

I stay here almost every week for business. Staff is very friendly and site is well maintained. Breakfast is decent each morning with some variation in selections (such as omelets or scrambled eggs and different sausage). They also have cold and healthier selections.

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Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Steve H, We truly appreciate you taking the time to write a review of our hotel!! It truly is an honor that you keep coming back to our hotel every week!! Our team strives to deliver the most remarkable service and accommodations for each guest, so it's a pleasure to hear we made it right for you!! We look... More 

Watertown, New York
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 8, 2015

My husband has always been a Gold if not Platinum Member of Hilton Honors, so let me say we have been pleased with many of their facilities. Not this one!!! My husband booked the room with first floor preference. Upon arrival the front desk clerk in a very snippy voice said they were booked solid and we were to take... More 

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Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Rosanne F, Thank you for your review. I apologize that you were not happy with your room. We strive to make sure all guests receive the room they are expecting. Once again, I apologize we were not able to accommodate your room choice during this stay at our hotel. More significantly, I'm sorry that you and your husband received... More 

Troy, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 4, 2015

This hotel is a great play to stay. From check in to check out it is perfect. Not only is the hotel clean and quiet but the staff is kind and helpful. The morning breakfast was delicious too! I highly recommend this hotel.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Dawn M, Thank you for choosing our hotel for your recent stay!! We're so happy to hear about your “excellent” stay experience!! It's a pleasure to receive feedback about the cleanliness of our hotel, delicious breakfast, and exceptional service of our team members. We hope to welcome you back in the near future. Remember – We Love Having You... More 

Cranston, Rhode Island
Contributor
14 reviews 14 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 29, 2015

I have stayed here a bunch of times and I love it. The staff is great, Dana checked me in and she was awesome! The rooms are very clean and well maintained. Breakfast is included and they make cookies at night!

Was this review helpful? Yes 2
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear murph315401, Thank you so much for taking the time to review our property, and we appreciate your kind feedback. It is so nice to know that our team, breakfast and cookies were to your satisfaction during your visit. Our entire team will be thrilled when I share your comments with them!! We hope your next visit will be as... More 

Massachusetts
Top Contributor
158 reviews 158 reviews
51 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed March 29, 2015

Traveling on the highway heading to Ohio, are plan was to make it to at least Utica which we were able to. Pulled in at 11 PM and they had a room available. Check in was quick and easy and are room was as expected for a Hampton. We genially look for a Hampton when we travel and they are... More 

Was this review helpful? Yes 1
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear GaryWT, We are so honored you chose our Hampton Inn during your travel through the Utica area!! We appreciate the feedback about your recent visit at our hotel!! We are happy that you enjoyed our daily changing breakfast options. Our guest satisfaction is our number one priority. Thank you for taking the time to write such a great review... More 

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Prices are for 1 room, 2 adults
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