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All 11 Utica hotels

Hampton Inn Utica

2.5 of 5 Hotel   |   172-180 N Genessee St, Utica, NY 13501
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Ranked #1 of 11 Hotels in Utica
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Philip M Barnstaple, United Kingdom
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357 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Barnstaple, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel was really good the staff were so friendly and helpful , and it was a great location for restaurants and for getting out and about. In the mornings they provided a very good breakfast and all day there was hot and cold drinks available whenever we had to return there.

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Philadelphia, Pennsylvania
Contributor
15 reviews 15 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed here for my college friends' wedding weekend. This hotel is super clean, spacious and new looking. I loved how there was always water, tea and coffee available. We also got extra towels delivered as soon as I asked. I swam in the pool on my stay for an hour and the gym looked small, but adequate as well.... More

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Domenica D, General Manager at Hampton Inn Utica, responded to this review

Thank you for your wonderful review! I am happy that you chose use here at the Hampton Inn Utica to be your home away from home, and even happier to see that you were able to enjoy and relax in our newly renovated patio area! Your feedback is what motivates us even further to be the best, so I will... More

Fairview, Pennsylvania
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Our experience at this Hampton Inn was excellent in all respects. The room was clean and fresh, the staff was very helpful and the complimentary breakfast was first-rate. All of our stays at Hampton Inns have been excellent, and my wife and I would highly recommend joining the Hilton Honors program. We stayed at another Hampton Inn on this same... More

Review collected in partnership with Hampton

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Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Jujusjones, Thank you for taking the time to review us on TripAdvisor! We truly appreciate your loyalty to our wonderful Hampton Inn brand, and your feedback is especially valuable to us as we strive towards our future goals. I will be sure to share this with our staff as we progress! We look forward to seeing you again. Remember... More

Erie, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

After a long day of traveling, this Hampton was a nice refuge for us tired travelers.The hotel appeared to be the cleanest and most secure in the area. We were not disappointed...the check-in receptionist was cheerful and helpful, offering us bottles of cold water to take to our room and recommending a late dining option at Delmonico's Steak house for... More

Review collected in partnership with Hampton

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Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Jean C, Thank you for choosing the Hampton Inn Utica to be your home away from home. We do strive to provide excellent service to all of our guests and it is great to hear that we were able to meet your expectations. We truly appreciate your feedback and look forward to having you back! Remember - We Love... More

Worcester
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

1st the room, we got a queen bedroom and there was a lot of space and we also got it on the 2nd floor near the elevator which was good for us 2nd is the pool huge pool, 5 foot deep end but has no jacuzzi 3rd is the food, when you check in they always have coffee and hot... More

Was this review helpful? Yes 1
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Paul81002, Thank you for taking the time to review us on TripAdvisor! We appreciate your honest and positive feedback, and look forward to seeing you again next time you are in the area. Remember - We Love Having You Here! More

Brunswick, United States
1 review
3 of 5 stars Reviewed 1 week ago

Housekeeping accessing our room before checkout and scaring my mother who is almost 91. If they knocked on the door while I was loading the car at 8:30am, She didn't hear because she's almost 91. This has happened each and every time we have stayed here, We are in this area at least 5 times a year. There is not... More

Review collected in partnership with Hampton

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Utica, United States
1 review
3 of 5 stars Reviewed 1 week ago

Price has continued to increase for what seems to be a rather common room which is not like some of the other properties in this same hotel chain. Perhaps some extra points to help offset the rapidly increasing room rates might be appropriate.

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Newcastle, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

clean and quiet; friendly staff; free hot breakfast. right near the tollway, area is a bit shabby but safe. downtown Utica nearby. they were removing the wallpaper in the hallway and the check in person apologized for the appearance but said they were renovating. the room it self was lovely.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Domenica D, General Manager at Hampton Inn Utica, responded to this review

hello Jennifer S and thank you for leaving us here at the Hampton Inn Utica a tripadvisor review! We appreciate your comments and are so glad that you enjoyed our friendly, clean hotel as well as the hot complimentary breakfast in the morning! As you mentioned, we are currently undergoing renovations and hope that you visit us again to see... More

Calgary AB, Canada
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Emily upon check in was fantastic she greeted us and thanked us for being HHR members and her service was . perfect The room was clean comfortable and spacious. I love the internet access being so simple..

Review collected in partnership with Hampton

Was this review helpful? Yes 5
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Richard Z, Thank you for taking the time to review us on TripAdvisor! Emily truly is a peach and we are grateful to have her on our team. I am pleased to see that you were able to access the internet easily to make your stay more efficient. It makes for an even better experience, and we want this... More

New Jersey
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Came for college visit and we checked in 10:00pm and left 9:30 am. Easy access off the highway. Fast check in and offered bottled water. Nice staff. We were on second floor with hall renovations. Entering the room had a smell- which may have been wallpaper paste- which we eventually got used to. Clean standard room with decent beds. At... More

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Thank you for taking the time to review our property on TripAdvisor! We greatly appreciate your feedback here at the Hampton Inn Utica. As we are striving for excellence in every aspect of our hotel, our guests input matters most. I want to sincerely apologize that we did not meet your expectations. It is very important to us that you... More

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Additional Information about Hampton Inn Utica

Address: 172-180 N Genessee St, Utica, NY 13501
Phone Number:
Location: United States > New York > Utica
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Utica 2.5*
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Also Known As:
Hampton Inn Utica Hotel Utica
Utica Hampton Inn

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