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Hampton Inn Utica

#2 of 12 Hotels in Utica
Certificate of Excellence
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172-180 N Genessee St, Utica, NY 13501
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Hampton Inn Utica
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438 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Elmsford
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Very nice and classy hotel with all the right touches. From coffee and cookies in the lobby, to a smooth check in process, to nearly appointed and spacious rooms, this hotel has everything a business or pleasure traveler would want. Great hot breakfast in the morning. Gracious, professional and service-oriented staff. Accommodating to service dogs. Would definitely stay again.

Review collected in partnership with Hampton

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New York
1 review
5 of 5 stars Reviewed 3 days ago NEW

This was, hands down, the nicest Hampton Inn we've stayed in. Super clean and the rooms were huge. My only complaint was that we came back to the room about 2:30 in the afternoon and the room had not been cleaned yet. The housekeeper asked if we needed it to be and we said no, just fresh towels would suffice.... More 

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Princeton, IL.
Senior Contributor
40 reviews 40 reviews
24 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a family vacation with 4 adults and 2 small children travelling in two cars. We picked it because of the location between Niagara Falls and Cooperstown. We arrived to find that they had assigned us connected rooms. Every staff person we met made us feel genuinely welcome and that they cared about our stay. When we checked out... More 

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Elmira, New York
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago

I will start by saying staff was very nice and very accommodating. This place is hard to find at best as you drive thru the Denny's parking lot. There was construction so you couldn't check in thru the main entrance. It was confusing where to check in. The room smelled musty and old and it looked like an animal had... More 

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Tabatha R, General Manager at Hampton Inn Utica, responded to this review

Good Day Johnbudman, I wanted to apologize for the construction of our property, it is our goal for excellence in all areas of the property. We have recently renovated the parking lot, lobby , meeting room, hallways & breakfast area. We strive for excellence, and we are working at achieving our goal of #1 property here in Utica, NY. We... More 

Clarkston, Michigan
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I'd never stayed at this particular Hampton Inn before, but I've usually found their accommodations to be good enough - nothing fancy, just a reliable place to stay on your way to something else. The Utica location really does rate a little higher in my book. Other than their sign, which is easy to miss, and the slightly dreary approach... More 

Was this review helpful? Yes 1
Tabatha R, General Manager at Hampton Inn Utica, responded to this review

Good Day LLB56, We are thrilled to have you stay with us again here in Utica! We strive for excellence here and we are always trying to go above and beyond for our guests! AS we are approaching our 8th year open, we are working on enhancing and upgrading our systems, we are working on our HVAC units! We hope... More 

Manchester, New Hampshire
Senior Contributor
41 reviews 41 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First time in Utica NY, big fan of Hampton Inn, all was well as usually is until A M checkout, the customary breakfast was a little sad In spite of the fact that it was very quiet, and have never seen a tip tray at a Hampton Inn, but we ate and no big deal. But upon checking out on... More 

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Tabatha R, General Manager at Hampton Inn Utica, responded to this review

Dear Richard L, We hope you had an EXCELLENT time here in Utica NY. I do apologize for the tip tray, that is NOT a Hampton Standard, and is not customary in out hotel. I have addressed the issue with our staff and it will not make an appearance again. In regards to breakfast, what would you recommend to enhance... More 

Massapequa, New York
Top Contributor
93 reviews 93 reviews
28 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Want to begin by saying that the staff is clearly well-trained, helpful, and polite. For that I would give the staff a 5 out of 5. But there is something off with the building. First, upon arrival I parked in the diamond reserved spot and went to walk in to finally notice that they decided to do all of the... More 

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Lee A, Manager at Hampton Inn Utica, responded to this review

Dear Steve K, We're so happy to have your business as a Diamond member, and we're so sorry for your unpleasant experience. Our hotel is about 7 years old, and we do want to continue to provide an award winning product for our loyal guests, so unfortunately you did happen to come during one of our recent renovations. We've repaired... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Hotel staff were helpful with directions, and restaurant reviews. Room was comfortable. The evening appetizers were just enough and a nice touch. Overall a nice stay. There was just enough space from I-90 that it was quiet.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Lee A, Manager at Hampton Inn Utica, responded to this review

Dear Brad C, Thanks so much for giving us such a great review! I'm glad to hear our staff made you feel at home and that you appreciated our location. We're very lucky to be in a safe and quiet area with restaurants in walking distance like Aqua Vino restaurant which is right on the Erie Canal, or Delmonico's Italian... More 

NYC, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Rooms are fine and service is quite good, however this is one of the most expensive properties in the Utica area. I wouldn't mind if it were in a great neighborhood, but the hotel is behind a Denny's and the view from the window if you are in the back is a construction yard. In addition, the rooms have thermostats... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Lee A, Manager at Hampton Inn Utica, responded to this review

Dear Jeffrey G, Thank you so much for giving us your feedback. I appreciate your suggestions, and we are working quickly to improve our HVAC systems, so next time you're in the area, please feel to contact me directly and I'll make sure we get you into an improved room. We hope you took advantage of some of our extra... More 

Bloomfield Hills, MI
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I had been on the road for hours and didn't check-in to this hotel until after midnight. The desk clerk was very pleasant and accommodating. Even at that late hour I was able to get hot beverages and macaroons in the lobby. The bed was heavenly...something I'm finding is common at Hampton's. The Neutrogena bath products are a plus along... More 

Was this review helpful? Yes 1
Lee A, Manager at Hampton Inn Utica, responded to this review

Dear Sailaway1, Thanks so much for taking the time to give us your review! I'm so glad to hear our staff made you feel at home and that our hotel was comfortable. We want every guest to have a 5 star stay so I will be brining us your suggestion right away! Sincerely, Lee A. More 

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