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Hampton Inn Utica

2.5 of 5 172-180 N Genessee St, Utica, NY 13501
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Certificate of Excellence 2014
Hampton Inn Utica
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Hampton Inn Utica
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399 reviews from our community

Traveler rating
    263
    91
    27
    11
    7
See reviews for
155
83
26
108
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
  • All months
    (399)
  • Mar-May only
    (88)
  • Jun-Aug only
    (124)
  • Sep-Nov only
    (95)
  • Dec-Feb only
    (92)
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London, Canada
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here unexpectedly after snow had closed a large section of NY Throughway due to weather. Our room was clean, quiet and offered all the Hampton amenities. What most delighted us was the helpfulness and attitude of the staff. They were professional but very pleasant. We were offered appetizers, desert and popcorn during the evening. Coffee and tea were... More 

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear einid1949, It is reviews like yours that make our team go the extra mile. We are so happy that you enjoyed your stay with us. I’ll be sure to pass your review along to our team as well. I will be the first to let you know, our team treats all of our guests with a first class experience.... More 

Colorado Springs, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

The quality of the toilet paper in every hotel I have stayed in the last couple of years is (sorry for the expression) crapy. It falls apart in your hands and leaves paper bits everywhere. Tripadviser is forcing me to write 200 words before they will accept my review of Hampton. ThripAdviser is as crapy as the toilet paper in... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Leonard D, First and foremost, I want to apologize that your expectations in quality of bathroom amenities was anything less than exceeded. At the Hampton Inn Utica, we are not even satisfied with meeting expectations, we strive to exceed them. Although I was happy to see that your overall ratings for our property were well above average, (and also,... More 

Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed 5 days ago NEW

I could not have been more happy as when I checked into this hotel. Emily at the front desk was kind and welcoming and the hotel was so clean and comfortable, I didn't want to leave! They even wash the duvet covers after every guest.

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Reco58, Thank you for the 5 Star review of our hotel. It is our goal to make sure we provide a home away from home for our guests. Your praises will be passed on to the rest of our team especially, Emily. We are happy knowing that our clean and comfortable rooms (along with the fresh duvets as well)... More 

Albany
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

All around, a great place. Special mention to Dana and Emily who just made you feel at home. Only complaint would be that Drew who checked us in (and other friends as well) did not mention the free dvd rental with popcorn or the evening receptions (including great little cakes). I overheard about these features and took advantage of them.... More 

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Jodi E, Thank you so much for the amazing review of our hotel. It makes me very happy to hear how the team here is "great" with their service and so attentive to your needs as well as the needs of our other guests. We really do try to go above and beyond for all of our guests, and... More 

North Tonawanda, United States
1 review
5 of 5 stars Reviewed 1 week ago

Everyone in this hotel couldn't be more helpful. The staff is professional and personable. They go out of their way to help. The rooms and the lobby are immaculate, and the rooms are quiet too. This is our fourth year staying at this hotel for a gymnastics meet, and we look forward to returning next year.

Review collected in partnership with Hampton

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Catherine H, Thank you so much for providing your feedback on your stays with us! I was beyond thrilled to see that you have been enjoying your stays with us, and we love that you keep coming back! I will share your feedback with our team, so they are reminded of how much they do for our guests each... More 

macedon, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Interaction with staff member at front desk was on arrival was great. To our surprise there was food out at dinner time. We loved not having to go back out in the weather to eat. Other staff at breakfast time were equally friendly. Room was clean as usual.

Review collected in partnership with Hampton

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Linda P, Thank you for taking the time to provide us with your great feedback on your recent stay with us. I was pleased to see that you enjoyed your stay and the amenities we offer at our hotel. I’m so glad you were able to enjoy the appetizers in the evening and the dessert as well! We look... More 

Martinsburg, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Was really surprised how a hotel can stand so far above all the others I have stayed in over the years. Can't say enough good things about the staff and the room. Would stay again and recommend to my friends.

Review collected in partnership with Hampton

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Craig W, Thank you for taking the time to share the wonderful experience of your recent stay through TripAdvisor. Your feedback is truly valuable, and I will definitely share this with the rest of the team to let them know that you really appreciated them. We know that you have a choice and we thank you for giving the... More 

Syracuse
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

When I arrived at hotel there was a note saying that the front desk person was away from the desk helping someone. It took at least 10 minutes before they came back and when they did the line was 3 deep. The heat also didn't work right in room. It was freezing. I had to shut off the thermostat and... More 

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Gymshar, I am sorry that your experience with us did not meet your expectations due to issues with the heating system; please allow me to express my sincerest apologies. At the Hampton Inn Utica, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope that you will give... More 

Fredericton
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed here half way to our destination and liked it so much that we stayed there on our way back home. Check in was very pleasant. Thank you Emily for making us feel so comfortable. You went above and beyond!! We would also like to thank Brenda for the wonderful breakfast. I loved the maple sausage. Great food! The... More 

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear 528cecilia24, Thank you so much for this review! I'm glad that you enjoyed your stay with us, and choosing us again on your way back through! We do all that we can to ensure that all of our guests' expectations are being met. I know Emily and Brenda will be so happy that they were able to make your... More 

Utica, New York
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This is a fantastic place to stay. Everyone here has been so friendly and inviting. Talk about bang for the buck. I really need to mention Brenda LoGalbo she really went out of her way to help, both my mother and I. There can't be any complaints regarding this location, resturants and stores are so close. The whole staff, help... More 

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Roy D, WOW! Thank you so much for the fabulous review! I have shared your review with Brenda and she was ecstatic to know that she made such a great impact on your stay here. Also, congratulations on purchasing a new house! All of our guests are family to us, and I am so happy that you consider this... More 

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Additional Information about Hampton Inn Utica

Address: 172-180 N Genessee St, Utica, NY 13501
Phone Number:
Location: United States > New York > Utica
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Utica 2.5*
Number of rooms: 83
Reservation Options:
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Also Known As:
Hampton Inn Utica Hotel Utica
Utica Hampton Inn

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