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Hampton Inn Utica

2.5 of 5 172-180 N Genessee St, Utica, NY 13501
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Certificate of Excellence 2014
Hampton Inn Utica
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Hampton Inn Utica
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384 reviews from our community

Traveler rating
    251
    89
    26
    11
    7
See reviews for
149
78
25
105
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Albany, NY, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

We were greeted at check in by Nicole, who was both friendly and helpful - recommendations for dinner, assistance with directions, printing documents (the business center was under renovation.) The room was clean and comfortable. The newly refurbished lobby is beautiful. Complimentary breakfast was tasty, with many things to choose from. Next time I'm in the area, I'll stay here... More 

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North Adams, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel was under renovation but was generally satisfactory. The hotel staff was very friendly and efficient. The room was clean, and the bed was very comfortable. Check in and out was quick and efficient.

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Caledonia, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My booking phone call wAs answered by the friendliest lady, and this set the tone for our visit. The staff were so welcoming and helpful. Rooms clean and comfortable. Some renovations underway to up date the lobby. Many nice touches. I wish that all hotels made such an effort to ensure that their guests were happy and well looked after.

Was this review helpful? Yes 1
Ottawa, Canada
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 weeks ago

I am a loyal Hilton customer but was a little disappointed with this stay. The hotel renovations are necessary but perhaps a reduced price would be reasonable…the lobby is not pretty, the breakfast was served in a small meeting room and the elevator needs a refresh. There were few pool towels and they were the size of a tea towel.... More 

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Baltimore, Maryland
Contributor
19 reviews 19 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have stayed here on previous family visits and we're not disappointed this time. We were an hour early but the room was ready. Since it was a snowy day that was a relief. They were in the middle of renovating the lobby but all services were open. The breakfast had to be served in a meeting room during the... More 

Was this review helpful? Yes 1
Connecticut
Contributor
11 reviews 11 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed recently for business and my stay met all of my basic requirements: clean rooms, comfortable bed, and coffee before 6am. Rooms were clean, quiet, and comfortable. I found the staff to be exceptionally friendly and helpful. I would consider hotel no frills; but would definitely stay here again and recommend to others.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 6, 2014 via mobile

I had a reservation to stay at this hotel, which the hotel canceled on VERY short notice (less than 2 hours), due to what they said was overbooking. I explained that I was traveling with a co-worker who was also staying there (and was not canceled), but they didn't care. Ruined my business trip. Please don't stay here. They are... More 

Was this review helpful? Yes 1
Littleton, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 6, 2014

All the staff was friendly. Desk staff helped by printing driving directions for me. They helped me locate a local store for Syracuse apparel. The buffet breakfast was hot and plenty of variety. More food and different items were brought out throughout the morning.Our room was clean and smelled fresh. I appreciated the note telling us the duvet is cleaned... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 2
Syracuse, United States
1 review
4 of 5 stars Reviewed November 6, 2014

Overall my wife and I were very satisfied with hotel and our room. The whirlpool tub in our room is bigger than some others we have used at other hotels. The room was clean and well laid out- plenty of room. There was 1 minor issue. The pool heater was broke and staff failed to notify us (how about a... More 

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Whidbey
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 4, 2014

This is a great place to stay. The rooms were large, updated, and spotless. Bowls of chili and pasta salad is served between five and seven and later cheese cake is served. The breakfast is also very good...a little bit of everything.

Was this review helpful? Yes 2
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Additional Information about Hampton Inn Utica

Address: 172-180 N Genessee St, Utica, NY 13501
Phone Number:
Location: United States > New York > Utica
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Utica 2.5*
Number of rooms: 83
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Also Known As:
Hampton Inn Utica Hotel Utica
Utica Hampton Inn

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