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Hampton Inn Utica

#1 of 12 Hotels in Utica
Certificate of Excellence
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172-180 N Genessee St, Utica, NY 13501
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Hampton Inn Utica
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Hampton Inn Utica
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413 reviews from our community

Traveler rating
    274
    94
    27
    11
    7
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160
85
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111
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
  • All months
    (413)
  • Mar-May only
    (93)
  • Jun-Aug only
    (124)
  • Sep-Nov only
    (95)
  • Dec-Feb only
    (101)
All months
1 review
5 of 5 stars Reviewed 3 days ago NEW

Always happy to stay at Hampton Inn, the consistent quality and comfort of a familiar place makes me feel welcome and comfortable when I have to travel away from home for work and even when we elect to stay at Hampton Inn for leisure travel!

Review collected in partnership with Hampton

Was this review helpful? Yes
High Wycombe, England
Senior Contributor
29 reviews 29 reviews
25 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Everything OK here. Very warm welcome received on our fairly late arrival. Staff pleasant and polite throughout our stay. Room was warm, despite very cold weather indeed and clean with bathtub as well as shower.

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear metroburns, Wow!! “Above average Hampton” is quite an honor!! You don’t have one bad thing to say about your visit and that is just how we like it!! We truly hope that your experience with us opened the doors to you staying with us over and over again. All of us will look forward to your next visit when... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Just wanted say what a wonderful place to stay.. Our home caught on fire and needed someplace to stay .. They have all been more than I could ask for..I'm not sure I want to go back home ... Everyone especially Brenda and Mikey have made us feel so welcome..everyone is so accommodating... I don't know how to thank you... More 

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Ritacav, Thank you for the “wonderful” review of our hotel. It is our goal to make sure we provide a home away from home for our guests especially, when going through a situation like yours. Your praises will be passed on to the rest of our team. We are happy knowing that our breakfast and on the Manager’s Reception... More 

Buffalo, NY
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I really liked this Hampton. I travel all over and this one was one of the best. Just little extras like cookies and chocolates. Front staff was nice they remembered to offer me water as a club member.

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear WNYer, It really is a pleasure reading your feedback, and we are so happy that you took the time to provide this review. We hope that your experience with us opened the doors to you staying with us over and over again. Our guest satisfaction is our number one priority, and it is great knowing that your experience here... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Staff is extremely accommodating, and very friendly. We were warmly welcomed upon arrival. There was also a cheese and cracker tray put out for guests in the hotel near the lobby. It was a great snack to have after our travel. The hotel itself was really clean. The room was cozy. The front desk contacted us shortly after checking to... More 

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Lisa S, We love being your home away from home! It is reviews like yours that makes our team go the extra mile. We are so happy that you enjoyed your stay with us. We love it when our guests are able to enjoy all of the amenities our hotel offers especially, the movies and popcorn! I will be... More 

Woodbridge, Virginia
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 4 weeks ago

I was pleasantly surprised by the staff and the accommodations at the Hampton Inn. We were met by a very pleasant concierge who quickly signed us in and gave us our room key. She even asked if we would like some water. Never had that happen before! The lobby was nice and very big. The dining room was a nice... More 

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Granderaspberrymocha, To be considered the “place to stay in Utica” is truly an honor and I cannot thank you enough for the fantastic review! I was delighted to hear you enjoyed your recent stay – from the service of the staff to the breakfast. I have passed along your great review and the staff was most appreciative. We will... More 

East Meadow, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

We stayed here overnight when we visited Utica College 2/19/2015. The room was clean, the bed and pillows were comfortable and the shower had great water pressure. The staff was very friendly. We would definately stay here again.

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Karen E, Thank you for taking the time to share your experience, and we are so appreciative of your kind review. It is rewarding to know that you enjoyed our comfortable rooms, bedding, and friendly service. Your remarks serve as encouragement to our team who strive to provide a pleasant stay. We look forward to seeing you again if... More 

Adirondacks, United States
1 review
4 of 5 stars Reviewed February 18, 2015

My daughter and I were going to be traveling through the area so I looked up hotels on line because we were looking for a clean and safe place to stay for a night. This hotel had good reviews, so we tried it out. The girl at the desk was very friendly, as well as the guy at the desk... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Amy K, We are Hampton! We truly appreciate that you took time out to recognize our hotel and team. It is so nice to hear about your visit and our staff going above and beyond to ensure you and your daughters comfort. I will certainly pass your praise onto the rest of our team. All of us look forward... More 

Albany, NY, United States
1 review
5 of 5 stars Reviewed February 17, 2015

Our youth hockey team was in town for a weekend tournament and were made to feel very welcome by the staff and comfortable in the space, and we all enjoyed the breakfast, a good mix of hearty and healthy foods. The kids loved the pool and we enjoyed the use of the meeting room for our group dinner. We had... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear John C, Thank you for taking the time to share your experience on Trip Advisor! Our team works diligently to ensure a clean, comfortable and hospitable stay for each of our guests, and we’re glad the whole team experienced just that. I’m happy to hear the team was able to take advantage of some of the hotel’s amenities such... More 

Ottawa, Canada
1 review
5 of 5 stars Reviewed February 10, 2015

My daughter's hockey team was staying there (her team will only stay at Hampton's) so i booked a room there to be near her. I have been involved for 15 years in hockey with both my children, and was thoroughly impressed with the staff and cleanliness..as a registered nurse I appreciate that a lot! Staff was great!!

Review collected in partnership with Hampton

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Chris M, Thank you for the “Great” review of our hotel. It’s wonderful to hear that you had such a positive interaction with our staff! We work hard to maintain the best staff possible so it’s good to know they are doing a great job. Good luck to your daughter's hockey team for the rest of the season! We... More 

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