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All 11 Utica hotels

Hampton Inn Utica

2.5 of 5 Hotel   |   172-180 N Genessee St, Utica, NY 13501
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Ranked #2 of 11 Hotels in Utica
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
rusty1Ma ma
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364 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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ma
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I usually stay in Hampton Inns I really thought the price was extremely high for what ii is Wifi was terrible, lobby was not clean, breakfast area was a mess, The room was average, I would not recommend this Hampton Inn

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Rusty1Ma, Thank you for taking the time to review our property on TripAdvisor! I sincerely apologize that your stay had not met your standards and appreciate your honest input. We pride ourselves on great service and ability to accommodate our guests and I am deeply sorry that your stay was anything less than perfect. Please allow us to make... More

Newton Falls, Ohio
Top Contributor
98 reviews 98 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Hampton Inn in Utica was very nice. We had a very comfortable king bed, and we both liked the bedding as well. They offered a nice free breakfast that had more than just cold cereal and danishes too. Each day they had a different set of three hot dishes as well. Coffee and tea was available all the day.... More

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear lifeartist59, Thank you so much for commenting on our hotel and staff on TripAdvisor! The bedding at our property is currently brand new in which we just switched over to a different duvet and duvet insert to provide extra quality and comfort! We are glad you enjoyed our complimentary breakfast as well as Managers Reception, which we hold every... More

Newark, Delaware
1 review
5 of 5 stars Reviewed 1 week ago

I really enjoyed the staff at the Utica Hampton Inn. They went out of their way to accommodate me and ensure my comfort. Ron provided world class service and everyone I encountered was pleasant and professional. I would definitely recommend to anyone looking for a clean nice place to stay.

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Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Nina K., Thank you so much for reviewing our hotel on TripAdvisor! I am extremely happy to hear that you enjoyed your stay with us. Our job is to provide excellent service and make all travelers feel as if they are at home. I am so glad that Ron, as well as the other staff, were able to do... More

pittsburgh, United States
1 review
3 of 5 stars Reviewed 1 week ago

Upon our arrival we found the toilet plugged. The staff was alerted but the person sent to fix the problem was incompetent. She caused the toilet to overflow. Though cleaned up with towels the room was left with an odor. The worst was that the toilet remained plugged as the water was slow to go down. We reported to the... More

Review collected in partnership with Hampton

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Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Frederick S, First and foremost, allow me to sincerely apologize for the experience you had here at our hotel. We strive to provide exceptional guest service and accommodations, and the fact that you received anything less than that is disappointing to us as well, as we want to make this right for you. Next time you are in the... More

Ottawa, Canada
Contributor
18 reviews 18 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We drove down to Utica to meet with some friends we met during the curling season,play a few rounds of golf and just try some local beverages and food. The Hampton Inn was a clean comfortable stay, the staff was great and the breakfast each morning was a nice perk.The location was a bit out of the way, but because... More

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Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear kerry b, Thank you for our thoughtful review! I am so happy to see that we were able to comfortably accommodate you during your recent visit. Utica is also undergoing several projects in the downtown area that we anticipate much growth from. Again, thank you for your feedback and we look forward to having you back! Remember - We... More

Bayside, New York
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for one night for a family event. The staff couldn't have been better prepared or nivcer especially Emily. The room was clean and despite seeing a lot of cars in the lot, quiet. There is always coffe and tea available and bottled water upon request.

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Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear karenmm58, Thank you for taking the time to review us on TripAdvisor. I am truly grateful to have staff members, such as Emily, who strive to provide exceptional service to all of our guests, and it is great to hear that you were able to experience just that. We all appreciate your feedback and look forward to having you... More

1 review
5 of 5 stars Reviewed 1 week ago

The whole time my girlfriend and I was there we were treated with spectacular service. More importantly Ej and Ron are both outstanding staff and I personally seen them go out of their way to make sure we were taken care of!!!!! I would recommend this establishment to anyone due to the excellent service altogether!

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Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear carmon l, Thank you for choosing the Hampton Inn Utica to be your home away from home. We do strive to provide excellent service to all of our guests and it is great to hear that we were able to meet your expectations. EJ and Ron are both valued team members, and it is your feedback that keeps them... More

Barnstaple, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was really good the staff were so friendly and helpful , and it was a great location for restaurants and for getting out and about. In the mornings they provided a very good breakfast and all day there was hot and cold drinks available whenever we had to return there.

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Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Philip M, Thank you for choosing the Hampton Inn during your recent visit to Utica. We take much pride in providing a delicious breakfast so you can start every morning off right; and of course, exceptional service, so you always feel at home. We truly appreciate your feedback and look forward to having you back! Remember - We Love... More

Philadelphia, Pennsylvania
Contributor
15 reviews 15 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here for my college friends' wedding weekend. This hotel is super clean, spacious and new looking. I loved how there was always water, tea and coffee available. We also got extra towels delivered as soon as I asked. I swam in the pool on my stay for an hour and the gym looked small, but adequate as well.... More

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Thank you for your wonderful review! I am happy that you chose use here at the Hampton Inn Utica to be your home away from home, and even happier to see that you were able to enjoy and relax in our newly renovated patio area! Your feedback is what motivates us even further to be the best, so I will... More

Fairview, Pennsylvania
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Our experience at this Hampton Inn was excellent in all respects. The room was clean and fresh, the staff was very helpful and the complimentary breakfast was first-rate. All of our stays at Hampton Inns have been excellent, and my wife and I would highly recommend joining the Hilton Honors program. We stayed at another Hampton Inn on this same... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Jujusjones, Thank you for taking the time to review us on TripAdvisor! We truly appreciate your loyalty to our wonderful Hampton Inn brand, and your feedback is especially valuable to us as we strive towards our future goals. I will be sure to share this with our staff as we progress! We look forward to seeing you again. Remember... More

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Additional Information about Hampton Inn Utica

Address: 172-180 N Genessee St, Utica, NY 13501
Phone Number:
Location: United States > New York > Utica
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Utica 2.5*
Number of rooms: 83
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Also Known As:
Hampton Inn Utica Hotel Utica
Utica Hampton Inn

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