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Hampton Inn Utica

#2 of 12 Hotels in Utica
Certificate of Excellence
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172-180 N Genessee Street, Utica, NY 13502
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1 room 1 guest
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Hampton Inn Utica
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466 Reviews from our TripAdvisor Community

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Traveler rating
    300
    108
    34
    14
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Saint Louis Park, Minnesota
5 of 5 stars Reviewed 2 days ago NEW

The staff at the Hampton Inn in Utica, NY have their act together. Our room smelled fresh and the bathroom was extremely clean. The breakfast had many selections so I was able to get a good start each day.

Review collected in partnership with Hampton

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Staten Island, United States
1 review
1 of 5 stars Reviewed 5 days ago NEW

Started out this hotel experience by waiting for 30 minutes for a room. Even while waiting right in front of the front desk right next to the staff at the desk, we were never given any information on the status of our room even while people who came in after us immediately got a room. Also we noticed a beg... More 

Review collected in partnership with Hampton

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Tabatha R, General Manager at Hampton Inn Utica, responded to this review

Dear Sethuraman R, We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. Additionally, the health and safety of our guests is of the utmost importance. We work closely with a... More 

Appleton, Wisconsin
Level Contributor
70 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked this hotel while we were driving based on the trip advisor reviews. It exceeded our expectations. Evening snacks were out and later desserts. A beautiful coffee/tea station is up all the time. Room was clean, both room and bathroom were spacious. Beds and linens comfortable. Pool area was great size and clean. Kids had a great time. They... More 

Was this review helpful? Yes
Tabatha R, General Manager at Hampton Inn Utica, responded to this review

Dear E P, We are thrilled you chose to stay with us! Thank you for taking time to share a review about our property! We strive on excellent service, and we provide amenities that our guests would enjoy! Our most popular is the DVD lending library and also the managers reception is always enjoyed! The next time you travel through... More 

Syracuse, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice,ultra convenient, right off thruway on the Main Street of Utica, NY...Staff is great, friendly, professional, efficient...comfortable rooms, comfortable beds..in the area: if you're in Utica, you must have chicken rig gives and Utica greens...Best restaurants for these: Georgios, Chesterfields, Trackside...

Was this review helpful? Yes
Tabatha R, General Manager at Hampton Inn Utica, responded to this review

Dear Rustystinkbug1, Thank you for staying with us! We are thrilled you chose us! Our location on Genesee St in Utica makes it convent to get where ever you need to go! We have fabulous cuisine to chose from from a plethora of local restaurants! Utica is a hidden gem for this as well! The next time you are in... More 

2 reviews
4 of 5 stars Reviewed 1 week ago

The staff was wonderful - they helped us with travel directions, dining and shopping suggestions, and even called me after we had checked out to tell us that they had found sunglasses that I had forgotten to pack. Added to this, we were very comfortable at this Hampton Inn - the hotel was very clean, the room was well appointed,... More 

Was this review helpful? Yes
Tabatha R, General Manager at Hampton Inn Utica, responded to this review

Dear 278sherylj, We are thrilled you chose to stay with us! We strive for excellence here at the Hampton Utica! Thank you for taking time out of your day to share a review about our hotel! We are so glad our agents were able to provide the directions that you needed! We are even more thrilled that we returned your... More 

Freehold, United States
1 review
5 of 5 stars Reviewed 1 week ago

As always with this chain. The beds were comfortable and provided a good nite sleep. The room was clean and free of any "hotel" odors. The 3rd floor is quiet and the Inn is a distance from any road so their is no "traffic" noise.

Review collected in partnership with Hampton

Was this review helpful? Yes
Tabatha R, General Manager at Hampton Inn Utica, responded to this review

Good Day Harry S, Thank you for taking time out of your day to share a review about our property! We strive for excellence here at the Hampton utica! Our beds are one of the most comfortable out of the hotel chains! We know you value an excellent nights sleep while you are on the road. The next time you... More 

Boston, Massachusetts
Level Contributor
250 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
5 of 5 stars Reviewed 1 week ago

Area seems a little run down but the hotel is true Hampton Quality. The staff both on arrival as well as breakfast, were very pleasant and helpful. The best restaurant in town is right across the street. Parking area well lit.

Was this review helpful? Yes
Tabatha R, General Manager at Hampton Inn Utica, responded to this review

Dear Gypsy112, Thank you for taking time out of your busy day to share a review about our property! We are thrilled you chose to stay with us! We strive for excellence here at the Hampton utica. Utica is making great strides to bring the location back up to its glory of the hey days! The next time you are... More 

Downingtown, Pennsylvania
2 reviews
1 of 5 stars Reviewed 2 weeks ago

Get to hotel after driving 90 minutes after 9 hour day in Cooperstown for baseball. Greeted with a sign, "sorry, no one is here to help you, please try back later". Are you freekin kidding me??? Red roof gives better service than this hole. Sitting for 25 minutes, still no one at desk. A complete joke!!!!!!!!

Was this review helpful? Yes
Tabatha R, General Manager at Hampton Inn Utica, responded to this review

Dear frandib100, We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all about... More 

Concord, Ohio
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had two adjoining rooms when we stopped here overnight. I was happy with the cleanliness of the bedrooms and the bathrooms. The beds were very comfy! The pool is a decent size but the towels aren't. I realize this is a minor issue - but the pool towels are ridiculously small - more the size of hand towels than... More 

Was this review helpful? Yes
Tabatha R, General Manager at Hampton Inn Utica, responded to this review

Dear Amy G, Thank you for taking time out of your day to write a review about our property! We strive for excellence here in Utica!I will take a look at our pool amenities, and our drains! We want a perfect stay for all of our guests! the next time you are in the area, please think of us! Remember... More 

Connecticut
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This property deserves all of the excellent reviews it has received on TripAdvisor. My wife and I spent a long weekend at the Utica Hampton Inn while attending Lang's Auction in Bouckville. We booked our stay as an HHonors stay but were unable to get the room we wanted when we booked online. I reached out to the General Manager,... More 

Was this review helpful? Yes
Tabatha R, General Manager at Hampton Inn Utica, responded to this review

Dear P C, We are thrilled you chose to stay with us! Thank you for taking time out of your day to write a review on our hotel! We truly do value your thoughts, that is what drives our excellence. I am so extatic that we were able to meet all of your accommodation requests. What could make our breakfast... More 

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