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Hampton Inn Utica

#2 of 13 Hotels in Utica
Certificate of Excellence
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172-180 N Genessee Street, Utica, NY 13502
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Hampton Inn Utica
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510 Reviews from our TripAdvisor Community

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Indianapolis, Indiana
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I recently stayed at the Hampton Inn on N. Genesee Street in Utica, New York for four days. We reserved a one king bed whirlpool room on the 3rd floor. Accommodations were modern and clean. Room included a nice size mini-fridge and a micro-wave. The daily breakfast was good and included all of the expected items: waffles,... More 

Helpful?
Thank MovingMan53
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear Movingman53, Thank you for taking the time to write this review! We are so delighted to hear that you had an amazing stay with us. I'm very happy to see how quick Pedro was to respond to your need! Our staff strives to make our guests feel like they are "at their home away from home". When you are... More 

feeding hills, ma
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very nice hotel, comfortable, clean, quiet. Did'nt understand the procedure regarding internet access for Hhonors members(wasn't relayed to me at check in), so I only used the complimentary level which was fine.

Review collected in partnership with Hampton

Helpful?
Thank tbass
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear tbass, Thank you for taking the time to write this review. We do offer the complimentary wifi service here, otherwise for faster internet service there is a cost of $4.95. We try to make sure we inform all of our guests at check ins of the complimentary wifi. We are delighted you had a wonderful stay with us. If... More 

utica, United States
1 review
2 of 5 stars Reviewed 1 week ago

ice cold pool complained three times nothing was done, never go there again thats all and rooms stunk like carpet fresh made my eyes water, they said they will turn up the pool heat , came back three hours later , pool was still ice cold, other customer complained manager said oh it takes two days to get warm ,... More 

Review collected in partnership with Hampton

Helpful?
Thank Shannan G
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Thank you for taking the time to write this review! I would like to apologize about the heating in the pool. The igniter had broken and as of 1/28/16, it has been replaced and the pool is back up to 80 degrees. As per our phone conversation, we would like to make this up to you. When you are ready... More 

Dennis
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I cannot say enough about this hotel. The staff are true professionals that convey genuinely that they care about the customers. They go out of their way to show it!!! There were evening snacks(soup and cheese and crackers) and the desserts that followed were yummy. The breakfast was healthy, varied, and every item delicious and fresh. The lobby has beverages... More 

Review collected in partnership with Hampton

Helpful?
Thank 710peggyr
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear 710peggyr, Thank you for taking the time out to write this amazing survey. We are delighted you had such a wonderful stay. We do try to vary up the menu for breakfast and the manager's reception each day so there is always something different out. We are delighted we made your stay incredibly enjoyable. We strive to make our... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

Went for one night with my hubby to relax and sit in the tiny hot-tub and noise everywhere. Too many kids running, slamming doors and screaming! also the light from the parking lot shining through the window near the bed and it brightened up the whole room! Could not stop it! I closed the blinds and the curtains and it... More 

Review collected in partnership with Hampton

Helpful?
Thank graced479
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear Graced479, Thank you for taking the time to write a review! I can not apologize enough of the experience you had at our hotel during your stay. That is not typical service we offer. Your stay has been completely refunded and I'm so truly sorry that the staff at the time of your stay didn't offer that to you!... More 

Tulsa, Oklahoma
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Convenient, clean, friendly staff. Could use some updating of the entrance, but if it is all about the looks then your not searching for hotels in this price range. A few restaurants are close. You can walk to Denny's (half bock, attached to parking lot), but I might suggest crossing the street and going to Delmonico Italian restaurant. See reviews.

Helpful?
Thank vlepak
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear Vlepak, Thank you for taking the time to write this review. We are delighted that you chose to stay with us while you were in the Utica area. I will pass along about the updating of the front entrance to my management company for future plans of renovations. We look forward to seeing you again in the future. Remember... More 

Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

After a quick rough start with a mix up checking in, this turned out to be a great hotel! We stayed two nights for a tournament with our sons team, staff was great, gave the boys a room for knee hockey, of course the kids loved the snacks! Lobby area was a great place for parents to sit and talk... More 

Helpful?
Thank Chelsea L
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear Chelsea, Thank you for taking the time to write a review. I'm delighted that you had a wonderful at our hotel! I'm happy to hear that the staff could get those passes printed for you and I would like to apologize about the computers being down in the business center. If your team comes to Utica again for your... More 

Columbus, Ohio
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Recently updated room, good sized room and bathroom, very nice young men working at the front desk greeting everyone and offering complimentary bottled water. Large seating area in lobby with tv, fireplace and couches, a comfortable place to bring food or relax before heading up to your room. Nicely decorated for Christmas. Pool was very small and a bit murky.... More 

Helpful?
Thank layla72
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear Layla72, Thank you for taking the time out of your day to write a review. We strive for excellence here and value our guests feedback. I'm delighted to hear you had such a fantastic stay with us! I'm glad you enjoyed our Manager's Reception. We do put it on every night at 5 and desserts out at 7. The... More 

auburn ny
Level Contributor
102 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 stars Reviewed December 17, 2015

Stayed one night to do the Polar Express in Utica with our 6 yr old granddaughter. Very friendly welcome at the front desk; extremely helpful staff throughout our one night stay. Snacks in the lobby PM, DGD received a bag of treats for the room, directions provided, dinner suggestions provided (Babe's nearby - good choice). The hostess at breakfast was... More 

Helpful?
Thank kickerAuburnNy
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear Kicker, Thank you for the amazing review. I'm delighted to hear that you were in town for the Polar Express and hope you enjoyed it! Thank you for the recommendations to stay at our hotel! We do hope to welcome you back when you are in the Utica area again! Hopefully next time you will get a chance to... More 

Moravia, New York
1 review
5 of 5 stars Reviewed December 6, 2015

My family of four (2 adults, 2 very young children) stayed here one night while meeting with family friends. We were pleasantly surprised by the welcoming and attentive staff, the clean, classy rooms. The continental breakfast was fairly simple but included both hot and cold items that were all good. This was the first time we have stayed at a... More 

Helpful?
Thank Melissa G
Jessica C, General Manager at Hampton Inn Utica, responded to this review

Dear Melissa, Thank you for such an amazing review. We are delighted to hear that your first stay with a Hampton was fantastic! Our staff strives to make all of our guests feel like this is their home away from home! The items in our breakfast are chosen by the brand and we are happy to hear that it was... More 

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