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Hampton Inn Utica

2.5 of 5 172-180 N Genessee St, Utica, NY 13501
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Certificate of Excellence 2014
Hampton Inn Utica
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Hampton Inn Utica
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408 reviews from our community

Traveler rating
    270
    93
    27
    11
    7
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160
84
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109
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Woodbridge, Virginia
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 4 days ago NEW

I was pleasantly surprised by the staff and the accommodations at the Hampton Inn. We were met by a very pleasant concierge who quickly signed us in and gave us our room key. She even asked if we would like some water. Never had that happen before! The lobby was nice and very big. The dining room was a nice... More 

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Granderaspberrymocha, To be considered the “place to stay in Utica” is truly an honor and I cannot thank you enough for the fantastic review! I was delighted to hear you enjoyed your recent stay – from the service of the staff to the breakfast. I have passed along your great review and the staff was most appreciative. We will... More 

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East Meadow, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

We stayed here overnight when we visited Utica College 2/19/2015. The room was clean, the bed and pillows were comfortable and the shower had great water pressure. The staff was very friendly. We would definately stay here again.

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Karen E, Thank you for taking the time to share your experience, and we are so appreciative of your kind review. It is rewarding to know that you enjoyed our comfortable rooms, bedding, and friendly service. Your remarks serve as encouragement to our team who strive to provide a pleasant stay. We look forward to seeing you again if... More 

Adirondacks, United States
1 review
4 of 5 stars Reviewed 1 week ago

My daughter and I were going to be traveling through the area so I looked up hotels on line because we were looking for a clean and safe place to stay for a night. This hotel had good reviews, so we tried it out. The girl at the desk was very friendly, as well as the guy at the desk... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Amy K, We are Hampton! We truly appreciate that you took time out to recognize our hotel and team. It is so nice to hear about your visit and our staff going above and beyond to ensure you and your daughters comfort. I will certainly pass your praise onto the rest of our team. All of us look forward... More 

Albany, NY, United States
1 review
5 of 5 stars Reviewed 1 week ago

Our youth hockey team was in town for a weekend tournament and were made to feel very welcome by the staff and comfortable in the space, and we all enjoyed the breakfast, a good mix of hearty and healthy foods. The kids loved the pool and we enjoyed the use of the meeting room for our group dinner. We had... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear John C, Thank you for taking the time to share your experience on Trip Advisor! Our team works diligently to ensure a clean, comfortable and hospitable stay for each of our guests, and we’re glad the whole team experienced just that. I’m happy to hear the team was able to take advantage of some of the hotel’s amenities such... More 

Ottawa, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

My daughter's hockey team was staying there (her team will only stay at Hampton's) so i booked a room there to be near her. I have been involved for 15 years in hockey with both my children, and was thoroughly impressed with the staff and cleanliness..as a registered nurse I appreciate that a lot! Staff was great!!

Review collected in partnership with Hampton

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Chris M, Thank you for the “Great” review of our hotel. It’s wonderful to hear that you had such a positive interaction with our staff! We work hard to maintain the best staff possible so it’s good to know they are doing a great job. Good luck to your daughter's hockey team for the rest of the season! We... More 

cleveland, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I am not usually given to commenting on hotel staff, but I was really impressed with this one's. Particularly the night desk person, whose name I believe was Emily, and the morning desk person, whose name I don't recall. We were traveling with two other families, (6 adults and 13 children, aged 2.5 to 14). We all arrived at about... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Martin J, I want to sincerely thank you for taking the time to share your feedback on TripAdvisor. It truly means the world to us when all of our hard work and efforts are noticed, and Emily will surely get recognized along with the rest of the staff. Your positive comments are what motivates our team to progress towards... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

on our way back to Michigan after my daughter's surgery in Boston we had a reservation at a different Hampton but the BIG Snow and weather slowed us down. Dana was gracious to match lower rate and held an additional night open in case the weather didn't clear. Well after 8 plus inches of snow we needed it. I really... More 

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Thank you for taking the time to write such a thoughtful review on TripAdvisor. I am truly grateful, day-in and day-out, to have staff members such as Dana and Mikey, who make it a priority to do whatever they can for our guests to feel that our Hampton Inn Utica is their home-away-from-home. Your positive feedback is what motivates us... More 

Hartford, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I am a huge fan of Hampton. I've stayed here at this particular hotel twice. Each time I've stayed here it snowed and each time the staff has cleared my car prior to my morning business meeting. Now that is service!!

Review collected in partnership with Hampton

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear Karen R, Thank you for taking the time to review us on TripAdvisor! We appreciate your loyalty to Hilton, and your loyalty to our property here at the Hampton Inn Utica. Our team truly does go above and beyond in delivering a one-of-a-kind guest experience, so you can go about your day as smoothly as possible! Thank you, again,... More 

Top Contributor
202 reviews 202 reviews
22 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A top shelf Hampton Inn, closely located to downtown Utica. Possibly the best breakfast I have ever had at a Hampton anywhere. Staff very courteous and helpful. Room had a view of downtown Utica, was very clean, wifi worked well, great TV, very comfortable bed and all the amenities you could possibly need. Don't look anywhere else when in the... More 

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear dave 2840, Wow - Thank you so much for the awesome review! Our team at the Hampton Inn Utica truly strives to provide an exceptional experience for all of our guests, and I am so happy to see that you received just that. Thank you, again, for choosing to stay with us. We look forward to seeing you in... More 

London, Canada
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here unexpectedly after snow had closed a large section of NY Throughway due to weather. Our room was clean, quiet and offered all the Hampton amenities. What most delighted us was the helpfulness and attitude of the staff. They were professional but very pleasant. We were offered appetizers, desert and popcorn during the evening. Coffee and tea were... More 

Was this review helpful? Yes
Domenica D, General Manager at Hampton Inn Utica, responded to this review

Dear einid1949, It is reviews like yours that make our team go the extra mile. We are so happy that you enjoyed your stay with us. I’ll be sure to pass your review along to our team as well. I will be the first to let you know, our team treats all of our guests with a first class experience.... More 

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Additional Information about Hampton Inn Utica

Address: 172-180 N Genessee St, Utica, NY 13501
Phone Number:
Location: United States > New York > Utica
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Utica 2.5*
Number of rooms: 83
Reservation Options:
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Also Known As:
Hampton Inn Utica Hotel Utica
Utica Hampton Inn

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