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All 12 Utica hotels

BEST WESTERN Gateway Adirondack Inn

2.0 of 5 Hotel   |   175 North Genesee Street, Utica, NY 13502
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Ranked #7 of 12 hotels in Utica
A recent review
4 of 5 stars reviewed 6 days ago
Debbie R
  • Reviews (111)
  • Photos (26)
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  • Q&A (1)
  • Room tips (11)
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111 people have reviewed this hotel

Traveler rating
    13
    35
    38
    15
    10
See reviews for
39
38
8
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 6 days ago NEW

This is our third visit to this property and we have consistently found it clean, affordable, and comfortable. The breakfast is nice and the desk staff and management are helpful. We made reservations that involved changing rooms due to a sold-out weekend. Once checked in, the staff made accommodations, which eliminated the hassle of switching (3) rooms.

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White Plains, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I chose this hotel because it was pet friendly and seemed reasonable. I had stayed at the Ramada previously and found it not to be very clean, so I took a chance on the Best Western. The room was clean and seemed very accommodating until it dipped into the 50's at night. I was cold and the heat would not... More

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Mercer, Pennsylvania, United States
Contributor
15 reviews 15 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We used this hotel as home base while riding the Adirondacks; the hotel is about 20 miles from the base & easy to reach routes 8 or 12. It is also about 40 miles from Cooperstown & the baseball hall of fame. The price of the hotel is quite a bit cheaper than those in Lake Placid or Saratoga Springs,... More

Review collected in partnership with Best Western

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Kentucky
Contributor
18 reviews 18 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

It was a little hidden jewel. Quite. Clean. Comfortable. Accepted pets. I would go back! Plenty of parking. The rooms were comfortable not new but well kept. The a/c units could use an update but other than that we enjoyed our stay. We came in for just one night.

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London, Canada
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Some issues. The room was cold and a bit damp, probably a factor of the weather, and the heater wasn't working. I called the front desk for a space heater, which was supplied. When I went into the room I couldn't find the light switch - it was a bit hidden, and when I did I realised the bedside lamp... More

Review collected in partnership with Best Western

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Toronto, Canada
Top Contributor
56 reviews 56 reviews
24 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good: Location is easily accessible from the highway; selection of places to eat nearby; quick wifi; decent-sized room; free hot/cold breakfast; friendly morning desk staff; average price for the area/travel season; clean. So-So: A/C worked but clunky-noisy; not so friendly/helpful check in staff; room needs a reno in the near future. This Best Western is easy to find, right off... More

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Boiling Springs
1 review
4 of 5 stars Reviewed 3 weeks ago

Was very pleased with the room and the front desk staff was great. Was on a motorcycle trip and knowing that Best Western is a motorcycle friendly hotel made choosing this hotel easy. The staff was extremely helpful in providing directions and information on the local area.

Review collected in partnership with Best Western

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Chat P, General Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review

Thank you for a wonderful review. More

Feeding Hills, Massachusetts
Top Contributor
92 reviews 92 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were pleasantly surprised by our room. we earned a free night and fell in love with our room. we were there several years ago and didn't remember it much. lots of restaurants in the area. right off the highway. easy off and on.

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Chat P, General Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review

Glad to hear you had a good stay with us. Our location is very convenient because everything our guest need is in walking distance from our hotel. More

Weare, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The rooms are very tidy and the beds are very comfortable. Bathrooms are a bit small. Breakfast was very good with the availability of eggs and sausage. I did have to search to find the fruit. We were on the second floor of an adjacent building, so very happy it chose not to rain too hard the evening of arrival.... More

Review collected in partnership with Best Western

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Kitchener, Canada
Top Contributor
100 reviews 100 reviews
38 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel needs some updating but generally I found it just like my title says and the breakfast was also decent. I booked through Priceline and paid about a third of what the Hampton and Holiday Inn Express wanted so I was happy happy happy!

Was this review helpful? Yes
Chat P, General Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review

Thank you for a wonderful review and I am also very happy to hear you got a great value by staying with us. More

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Additional Information about BEST WESTERN Gateway Adirondack Inn

Address: 175 North Genesee Street, Utica, NY 13502
Phone Number:
Location: United States > New York > Utica
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Gateway Adirondack Inn 2*
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Also Known As:
Best Western Gateway Adirondack Hotel Utica
Best Western Utica
Utica Best Western

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Class
Number of rooms
89

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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