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BEST WESTERN Gateway Adirondack Inn

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175 North Genesee Street, Utica, NY 13502
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BEST WESTERN Gateway Adirondack Inn
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180 Reviews from our TripAdvisor Community

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Traveler rating
    28
    61
    55
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    14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (38)
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Utica, United States
2 of 5 stars Reviewed 4 days ago NEW

Very warm rooms/hallway and smoke odor. Very old and poorly running air conditioner. Asked to move rooms and second room was still so warm and smelled of cigarette smoke. I understand that it was hot outside but when you have a reservation (that was at least 1 month old) I would hope that they would have the air on and... More 

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Madison, New Hampshire
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Property is a bit dated but Clean, comfortable rooms. Hotel was full so very crowded for breakfast and things ran out fast. Rooms need more electrical outlets for charging devices, end of the driveway onto the street needs to be fixed, big hole. McDonalds on one side and Wendy's on the other, Dunkin' Donuts down the street, Denny's across the... More 

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Mass
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

No mini fridge. Rooms AC is really low, so low it's like a hand held fan. When called desk Leann said boost the temp all the way down (really?) well it still was not cool enough in the room. The room also had a weird smell of mildew, water and of course the heat did not help. When asked if... More 

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Boca Raton
1 review
4 of 5 stars Reviewed 4 days ago NEW

This was a big surprise on our trip! What a great room - really a suite - full kitchen, big and clean bathroom, king sized bed - $120! We didn't want to leave. Staff nice - good advise for dinner - Italian Restaurant across the parking lot - amazing! Breakfast okay - need more tables - go early.

Review collected in partnership with Best Western

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Exeter, Canada
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

My children were on a road trip and needed about 4 different hotels along our route. Because it was my children and myself, I usually stay at bigger like Holiday Inn, but because of their prices, I could not justify spending more then $120 per night on a hotel that I wouldn't even be spending 12 hours in and most... More 

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Muskegon, Michigan
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We were on vacation in upstate New York. We booked a king room through AAA. The bed and bathroom were clean. There was a noticeable layer of dust and dirt on the baseboard next to the bed. When we checked out we were told that we could not have a receipt for our room. The owner (I presume) said that... More 

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Rexford
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

we have always had pleasant stay at Best Western, the room and facilities were nice but the air conditioner didn't work and it was the hottest most humid day- we reported it but no one got back to us?? we had to go by a fan to get thru the night

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A TripAdvisor Member
3 of 5 stars Reviewed 1 week ago

We stopped for one night on the way to Vermont. Usually enjoy Best Western so booked in advance. The room was recently remodelled with newer surfaces but the furniture is worn and the room and bathroom smelled stale, mouldy and sour. Barely OK for a night. Definitely NOT up to usual Best Western standards. Breakfast was OK with good choices.

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

more attention to cleaning rooms required-there was dust behind the center table lamp,had not been cleaned for some time, one mattress had dirt on the end of it ,sheets very wrinkly- -did not look or smell like they had been washed in soap of any kind! -not up to best western standards --breakfast skimpy. convenient location good counter staff. if... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Pittsburgh, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Would stay for a night on business. Breakfast was ok but need a few more selections. The staff were friendly overall.I recommend it for a business trip. The location is great. Just not a family friendly hotel and needs a serious upgrade or remodel.

Review collected in partnership with Best Western

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Chat P, General Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review

Thank you for your great review, we are glad that you had a good stay with us and a comfortable room. We hope if you are ever in the area again for business or pleasure that you will stop and stay with is again. More 

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