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BEST WESTERN Gateway Adirondack Inn

2.0 of 5 175 North Genesee Street, Utica, NY 13502
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BEST WESTERN Gateway Adirondack Inn
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BEST WESTERN Gateway Adirondack Inn
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126 reviews from our community

Traveler rating
    14
    42
    41
    16
    13
See reviews for
41
46
8
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Whitehouse, Ohio
Top Contributor
57 reviews 57 reviews
27 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife, our dog and I stayed at this very nice updated old motel.They are still remodeling but the room with a king bed is very large with a nice chair and ottoman, refrigerator and a micro oven. It also has a nice desk to work on. It does have a full breakfast and the only issue that I have... More 

Review collected in partnership with Best Western

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Leland, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Saved $20.00 to $40.00 per night over other local top tier hotels. Had comparable services and room. Excellent breakfast with numerous hot and cold choices, beverages and pastry. Highly recommend to anyone staying in the area.

Review collected in partnership with Best Western

Was this review helpful? Yes
Chat P, Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review

Thank you for your wonderful review and we appreciate your feedback! We are glad you received a great rate and that you enjoyed our breakfast. We have been working very hard to better all of our guests experiences with everything from renovating our rooms all the way down to switching a few of our breakfast items. We are glad you... More 

Hamilton, Ontario, Canada
Contributor
13 reviews 13 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good value for your money some up dating needed.Staff excellent upon arrive and departing.The breakfast needs some improvments like the eggs and pastries.Overall I would recommend this location because I have stayed at other locations that were worst.

Review collected in partnership with Best Western

Was this review helpful? Yes
Chat P, Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review

Thank you for your review and we appreciate your feedback! We are under a complete renovation and its set to be completed in spring of 2015. We are glad the service was every thing you expected and we hope if you are ever in the area again that you will stop and see us. More 

Fredonia, New York, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

The facility is old but convenient to a restaurant I visit w/ clients when in the region. Sometimes the rooms are acceptable, other times they are not. My reservation for 2 rooms on 11/12/14 was the last straw as I was 'booked into a room that was under construction. Upon my complaint, the front desk put me in yet another... More 

Was this review helpful? Yes 1
Chat P, General Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review

We are very sorry about the inconveniences that you experienced on your last stay with us. We are in the middle of a full renovation to better all of our customers experiences with us. We do realize that it does cause some unexpected problems and we hope that you accept our apology. We hope if you are ever in the... More 

Bronx, New York, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 12, 2014

I arrived with my college children, we planned to spend the weekend together. They attend in the area. Upon entering my room, I noticed it was smaller than I had reserved. I immediately went to the front desk and I was given another room quickly. The room was clean and comfortable. Staff was very cordial and helpful. The breakfast was... More 

Was this review helpful? Yes
Chat P, General Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review

Thank you for your wonderful review of our property! We are glad that you had a great weekend with your children and that we were able to help you do that, We hope that if you are ever in the area you will stop and see us again. More 

Bloomfield, New York
Contributor
19 reviews 19 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 22, 2014

I travel a lot for business in the Fall and am usually only looking for quick overnight stays with wifi. When I first pulled into the parking lot, I was taken a little aback- there was no sign on the hotel itself and it looked like it was in the middle of construction, but there were no construction equipment to... More 

Was this review helpful? Yes
Chat P, Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review

Thank you for your review of our property and we appreciate your feedback! We are in the process of a full renovation and we hope that you will come back and see us and the work that we have done if ever in the area. More 

Washington DC, District of Columbia
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 15, 2014

My son and I stayed at this hotel as it was within 20 minutes of a college we we're visiting. The room was decent and clean. However one had to go to the front desk to request a blanket. I found that strange especially since the door opened on a breezy corridor and it was chilly. Our lighting didn't work... More 

Was this review helpful? Yes 1
Chat P, Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review

Thank you for your review and we appreciate your feedback! We are in the process of a full renovation and we have just placed all new blankets on all of our beds. We hope that if you are ever in the area again that you will stop by and see us! More 

Contributor
11 reviews 11 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 9, 2014

Nice hotel, front desk staff very helpful, we had a couple of issues with our room which were our fault not the hotel's but on speaking to the man on the front desk he got them sorted out pretty quick for us he was extremely helpful, rooms adequate for a short stay, bathroom tiny, there also needs to be a... More 

Was this review helpful? Yes
Chat P, Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review

Thank your review of our property and we appreciate your feedback! We are glad that you had a good stay with us and we hope that if you are ever in the area that you will stop and see us. We have just placed all new blankets on all of our beds and are in the process of a full... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 28, 2014

We always look for low cost accommodations when travelling so my requirements are Clean, Comfortable, Quiet. BW Gateway Adirondack met those easily. The room and bathroom were clean, the bed comfortable, and our room at the back of the hotel was super quiet. This hotel IS dated. The headboards, fixtures, and paintings look like something from my Grandma's house, and... More 

Was this review helpful? Yes
Chat P, Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review

Thank you for your wonderful review of our property! We are in the process of a full renovation and we have placed brand new blankets on all of our beds. We hope that if you are ever in the area that you will stop and see us! More 

buffalo, United States
1 review
4 of 5 stars Reviewed September 24, 2014

in Utica for personal business have stayed at other hotels in area before,checked them out one now to pricey other we where told had gone down hill.gateway had reasonable price and we found it clean and neat will stay again

Review collected in partnership with Best Western

Was this review helpful? Yes
Chat P, General Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review

Thank you for your review. I am glad you had a good stay with us. You will be happy to know that we are starting a complete renovation of the hotel in October. More 

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Additional Information about BEST WESTERN Gateway Adirondack Inn

Address: 175 North Genesee Street, Utica, NY 13502
Phone Number:
Location: United States > New York > Utica
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Gateway Adirondack Inn 2*
Number of rooms: 89
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Also Known As:
Best Western Gateway Adirondack Hotel Utica
Best Western Utica
Utica Best Western

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