We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Gateway Adirondack Inn

2.0 of 5 175 North Genesee Street, Utica, NY 13502
Hotel website
Hotel deals
Special Offer
Stay 2 & Earn a Reward
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
BEST WESTERN Gateway Adirondack Inn
Professional photos View all
Browse nearby
BEST WESTERN Gateway Adirondack Inn
Write a Review

132 reviews from our community

Traveler rating
    18
    42
    41
    18
    13
See reviews for
41
47
8
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (132)
  • Mar-May only
    (22)
  • Jun-Aug only
    (62)
  • Sep-Nov only
    (38)
  • Dec-Feb only
    (10)
All months
Buffalo, New York
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The hotel is being renovated. The clerk at the desk was very nice, but did not do anything to help the problems I found with water leaking form the roof. There were broken exterior door, ice on the floor in the interior walkway and poor wiring in the room.

Review collected in partnership with Best Western

Was this review helpful? Yes
Meadows Of Dan
Top Contributor
112 reviews 112 reviews
108 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed at this Best Western February 2015. Great location, nice set up being near plenty of restaurants, very nice staff, great rates and great truck parking. My room and bathroom, both super clean. Clean sheets and towels of good quality. Bed was very comfortable, slept great. Heat, lights, tv - everything worked like it was supposed to. I would definitely... More 

Was this review helpful? Yes
Ravenna, Ohio
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very quiet and Comfortable. Located very close to the City of Utica. Many very good restaurants nearby. Updating the rooms! hotel located in a very good location. Close to thruway. Very convenient. I know for a fact this is the best value for your money. Checked out rates at local hotels and this hotel was almost half the price.

Review collected in partnership with Best Western

Was this review helpful? Yes
Chat P, Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review

Thank you for your wonderful review of our property! We are glad that you had a great stay with us and received a great rate as well. Our goal is that every guest has a clean and comfortable room at a reasonable rate. We hope that if you are ever in the area again that you will choose to stay... More 

East Bangor, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Location to Colgate University is about 26 miles (45 min drive). Not many other hotels of this quality in the area. Hotel is undergoing major renovations, but was quiet, clean and a great value. Looking forward to new bathroom fixtures. Quality bed and bedding. Internet access was flawless. New Breakfast room under renovation. Fast food restaurants close by.

Review collected in partnership with Best Western

Was this review helpful? Yes
Chat P, General Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review

Thank you for your wonderful review of our property! We are under some major renovations that will improve the over all quality of our hotel. We are expected to be complete by the end of March. We hope that if you are ever in the area again that you will stop by and see us! More 

Allentown, PA, United States
1 review
2 of 5 stars Reviewed January 25, 2015

Hotel looked deserted except for workers' trucks blocking the check in car port. Despite the hotel remodeling ongoing, (not noted on the hotel website, nor Best Western website) cost was full. Breakfast shoe horned into a single guest room with two tables. Fitness room unheated with minimal ill maintained equipment. I did not expect this sort of accommodations from a... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Chat P, General Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review

Thank you for your review of our hotel and we appreciate your feedback. We are under renovation and we are expected to be completed in the next month. It is our slow season and unfortunately the only time a year that we can do major renovations. We apologize for the inconvenience that it caused you during your stay, and we... More 

jericho, United States
1 review
5 of 5 stars Reviewed January 12, 2015

Great for a quick business trip. Rooms were clean. The staff was very friendly and the hotel is right of the thruway which made it convenient. The hotel is renovator their dining area so you had to go to one of the rooms for breakfast. The breakfast was just ordinary. The bagels and Danish were dry. The waffle were barely... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Chat P, General Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review

Thank you for your review and we appreciate your feedback! We are glad that you had a good stay with us and we hope that if you are ever in the area you will stop back and see us. We have changed many of our breakfast items and we are always taking suggestions for new ideas. More 

Whitehouse, Ohio
Top Contributor
64 reviews 64 reviews
28 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 17, 2014

My wife, our dog and I stayed at this very nice updated old motel.They are still remodeling but the room with a king bed is very large with a nice chair and ottoman, refrigerator and a micro oven. It also has a nice desk to work on. It does have a full breakfast and the only issue that I have... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Chat P, General Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review

Thank you for your wonderful review of our property! We are glad that you had a great stay with us and we hope that if you are ever in the area you will stop by and see us again. More 

Leland, United States
1 review
4 of 5 stars Reviewed November 29, 2014

Saved $20.00 to $40.00 per night over other local top tier hotels. Had comparable services and room. Excellent breakfast with numerous hot and cold choices, beverages and pastry. Highly recommend to anyone staying in the area.

Review collected in partnership with Best Western

Was this review helpful? Yes
Chat P, Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review

Thank you for your wonderful review and we appreciate your feedback! We are glad you received a great rate and that you enjoyed our breakfast. We have been working very hard to better all of our guests experiences with everything from renovating our rooms all the way down to switching a few of our breakfast items. We are glad you... More 

Hamilton, Ontario, Canada
Contributor
15 reviews 15 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 26, 2014

Good value for your money some up dating needed.Staff excellent upon arrive and departing.The breakfast needs some improvments like the eggs and pastries.Overall I would recommend this location because I have stayed at other locations that were worst.

Review collected in partnership with Best Western

Was this review helpful? Yes
Chat P, Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review

Thank you for your review and we appreciate your feedback! We are under a complete renovation and its set to be completed in spring of 2015. We are glad the service was every thing you expected and we hope if you are ever in the area again that you will stop and see us. More 

Fredonia, New York, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 20, 2014

The facility is old but convenient to a restaurant I visit w/ clients when in the region. Sometimes the rooms are acceptable, other times they are not. My reservation for 2 rooms on 11/12/14 was the last straw as I was 'booked into a room that was under construction. Upon my complaint, the front desk put me in yet another... More 

Was this review helpful? Yes 1
Chat P, General Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review

We are very sorry about the inconveniences that you experienced on your last stay with us. We are in the middle of a full renovation to better all of our customers experiences with us. We do realize that it does cause some unexpected problems and we hope that you accept our apology. We hope if you are ever in the... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to BEST WESTERN Gateway Adirondack Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Gateway Adirondack Inn

Address: 175 North Genesee Street, Utica, NY 13502
Phone Number:
Location: United States > New York > Utica
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Gateway Adirondack Inn 2*
Number of rooms: 89
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Best Western, Priceline, Hotels.com, Cheap Tickets, Travelocity, Despegar.com, Expedia, Odigeo, TripOnline SA and Tingo so you can book your BEST WESTERN Gateway Adirondack Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Gateway Adirondack Hotel Utica
Best Western Utica
Utica Best Western

31 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (15)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (10)
Viewed
Room/suite (2)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (16)
Viewed
Hotel & grounds (2)
Viewed
Dining (4)
Viewed
Bathroom (1)
Viewed
Room/suite (5)
Viewed
Business center/function rooms (2)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay