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All 12 Utica hotels

Holiday Inn Express Hotel & Suites Utica

2.5 of 5 Hotel   |   23 Wells Ave., Utica, NY
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Ranked #2 of 12 hotels in Utica
A recent review
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95 people have reviewed this hotel

Traveler rating
    63
    25
    6
    1
    0
See reviews for
34
22
9
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Nashville, Tennessee
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I was very pleased with my stay at the Holiday Inn Express. They rooms where clean. I was upgraded to a suite for free. The suite was pretty nice and included a extra room that was separated by a divider. There is a small couch and extra TV in the separated room. The staff at the front desk was very... More

Was this review helpful? Yes
Buffalo, NY
Contributor
19 reviews 19 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed one night. The rooms are updated which is nice. Sheets are a bit scratchy. TV is large with lots of channels. Breakfast was good. Cinnamon rolls amazing. I found the hotel to be a little noisy. I changed rooms from 3rd floor to ground level and thought it was rather loud from noise above me and in the... More

Was this review helpful? Yes 1
Ana F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear Wnyer, I'd like to thank you for taking the time to give us your feedback and also apologize for the inconvenience you experienced during your stay with us. If there's anything more that I can do about this previous stay, or perhaps a future one, please do not hesitate to contact me directly. Again, my sincerest apologies. More

Melville, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2014

this holiday inn has proven better than most. i have stayed at HIE at johnston, burrstown utica,albany , at coxsackie. but i found this one best so far, no hassles with changing checkout days. housekeeping is good. the complimentary breakfast is really nice, especially if its Karin, she is always in a great mood and it helps when you are... More

Was this review helpful? Yes 1
Ana F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear Marc S, I'd like to thank you for this great review. I'm very happy to hear that we were able to accomodate you during your stay. I'll be sure to share your compliments with the rest of the staff. Maybe next time your in the area you can enjoy our selection of free dvd rentals located at the front... More

Fairfield, Connecticut
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 24, 2014

Comfortable room and a great value. We got a king room while traveling home from Canada and stopped to catch a Utica Comets game (quick 5 minute drive). Nice, new hotel conveniently located right off the highway. The walls are pretty thin though, but neither of us are light sleepers so it didn't bother us much. Breakfast was really good... More

Was this review helpful? Yes 1
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear mijoe17, Thanks for taking the time to give us your feedback, I'm happy to hear you enjoyed your stay with us and that you were able to catch a Comets Game. We'll look forward to the next time you pass through and stay with us. Hopefully it's warmer so you can enjoy relaxing on our back patio with our... More

Leola, Pennsylvania, United States
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 15, 2014

The staff were nice. Breakfast was good as usual. The rooms were updated and clean. It is a new property and it was nicely decorated. We had a rowdy group on our floor - playing hockey in he halls, morning and afternoon; drinking in the halls at midnight - we had to call the front desk about the partying twice... More

Was this review helpful? Yes 1
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear Amy, Thanks for giving us your review. We know it's sometimes a struggle with certain groups to get them to follow the rules, so I'm sorry if you weren't able to fully enjoy your stay, but I'm glad to hear we met with you to address the issue. If there's anything else we can do for you to make... More

NYC
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed February 15, 2014

We stopped at a thruway rest stop for a snack and picked up one of those coupon booklets. I generally have low expectations for motels that advertise in them, but we needed to stop someplace for the night. I am a loyal Holiday Inn Express customer, and there was a coupon for about $30 off the regular price. I called... More

Was this review helpful? Yes 4
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear JSLinNYC, Thank you for taking the time to give us your feedback! I'm so glad to hear we exceeded your expectations. Our property is only about a year old so your word of mouth opinion is much appreciated. I'm glad you appreciated all the amenities in our rooms, and if you have time next time you come through Utica,... More

Scranton, Pennsylvania
Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 9, 2014

We stayed here on a Saturday night for personal reasons, a funeral service so we did not check in till 8 PM or so. The staff at the front desk could not have been friendlier. We asked for extra pillows late at night and they were there in 10 minutes or less! Quality of room for price was good. We... More

Was this review helpful? Yes 3
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear Ken D, I'm sorry you were not travelling for a happy reason, but thank you for taking the time to give us this great review. I'm glad to hear the staff was all friendly and attentive. If there's anything else we could've done to help make the stay even better, please let us know! More

San Antonio, Texas
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 4, 2014

For my business purposes ,I stayed many times in this hotel,Staff is extremely friendly and professional.Rooms are elegantly decorated (if you compare most of the other same group hotel),Rooms are good size.Quite and very clean,Breakfast are wonderful and Mrs Karin doing her best for preparing our breakfasts.Great Jump start a day..She is very friendly and doing a great job,,Even I... More

Was this review helpful? Yes 4
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear 872Clau, Thanks for being such a loyal guest! I've passed on your compliments to Karin and the rest of the staff. We're always happy to hear when our guests feel at home coming here. We're looking forward to having you stay with us again! More

Utica, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 12, 2014 via mobile

The staff make the most amazing breakfast in the whole world! I loved staying in this hotel and hope to come back soon! Also, Karin was a very polite, nice and outstanding Breakfast Attendant! She took time out of her job to ask us how we were, if we liked the food in a very nice manner. The breakfast was... More

Was this review helpful? Yes 3
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear BestStopper16, Thanks so much for your great review! We have shared with our staff how well Karin took care of you in breakfast. We're always bragging about how good she does in there, and how great our signature cinnamon buns are. We also like to have our breakfast attendants bring out cookies in the afternoon, and we set up... More

Little Falls, New Jersey
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 6, 2014

I just completed my 500 mile round-trip one night stay at the Holiday Inn Express Hotel & Suites in Utica, NY. I came into town for the sad occasion of attending a funeral ... on one of the coldest weekend's ever (-8F). I was greeted warmly by Ana at the front desk who was pleasant, professional and a much needed... More

Was this review helpful? Yes 4
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear PackedMyValise, Thanks so much for taking the time to give us such a detailed review! I'm so happy to hear Ana went above and beyond to take care of you while you were here, and was able to help you make the most of an unpleasant trip to Utica. We're always trying to make our guests feel at home,... More

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Additional Information about Holiday Inn Express Hotel & Suites Utica

Address: 23 Wells Ave., Utica, NY
Phone Number:
Location: United States > New York > Utica
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 12 hotels in Utica
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Utica 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express & Suites is the newest hotel in Utica NY and was built with convenience in mind. Located less than one mile from I-90, the hotel is also within walking distance of several famous Utica restaurants, like Delmonico's Italian Steakhouse nextdoor, and Aqua Vino Restaurant accross the street overlooking the Erie Canal. The long list of amenities includes free Hot Breakfast served daily with the famous Holiday Inn Express cinnamon buns and pancakes, along with wifi, parking, computer center access, and an indoor pool, fitness center, and patio in the rear. You will be looking forward to you next trip through Utica after staying here. ... more   less 
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