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Holiday Inn Express Hotel & Suites Utica

#1 of 12 Hotels in Utica
Certificate of Excellence
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23 Wells Ave., Utica, NY
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Holiday Inn Express Hotel & Suites Utica
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Holiday Inn Express Hotel & Suites Utica
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167 reviews from our community

Traveler rating
    113
    42
    9
    2
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Chesterfield, Virginia
Contributor
15 reviews 15 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my second time staying at this hotel. It was a great feeling when I first got to the hotel and most everyone recognized me right off the bat. The employees here at this hotel make you feel like family. For starters Anestasia at the front desk upgraded my room since we are Platnum Elite members to accommodate my... More 

Was this review helpful? Yes
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We found a coupon in the turnpike book for an excellent rate. The receptionist was excellent when we called for info and very pleasant when we checked in. This Holiday inn express is relatively new. It was clean and extremely comfortable. The beds were comfy and the towels were thick. The TV was a large flat screen. Free breakfast was... More 

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Ana F, Front Office Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear Jmsousa8, Thank you so very much for this great review! it's a pleasure to know that you were able to enjoy your stay with us. I'll be sure to share your compliments with our staff. Maybe next time you're in the area you can enjoy our complimentary DVD rentals located at the front desk. Again, thank you and enjoy... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

During our road trips we always stay at Holiday Inn Express. We were passing through upstate New York on the way to Massachusetts. As usual a reasonably priced, modern, clean, and pleasant place to stay with free breakfast. The pancake making machine is great.

Was this review helpful? Yes 1
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear stylelegal, Thanks so much for taking the time to give us your feedback. I'm glad to hear you enjoyed the complimentary breakfast and our famous pancake machine! Please feel free to let us know if there's anything more we could do make your next stay a "5-Star" stay! Sincerely, Lee A. larthur@visions-hotels.com More 

Watertown, New York
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Moments after a horrid experience at the Hampton Inn in Utica we were made to feel at home at the Holiday Inn Express. The front desk is courteous, friendly and helpful. My husband asked for a first floor room due to breathing difficulty and was immediately given the room, we had no reservations prior to walking in the door. The... More 

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Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear Rosanne, Thanks so much for giving us such a great review! We were happy to host you and your husband for the week. We can't wait to see you next time you come to Utica! Sincerely, Lee A. More 

Clyde, New York
1 review
5 of 5 stars Reviewed 5 weeks ago

Just a awesome place to stay! We were in town playing AAU basketball . When playing ball you sometimes get crazy schedules. We showed up early for checkin due to our schedule and they were very understanding and were able to get us checked-in. The rooms are well taken care of and very comfortable. Sunday morning we had a crazy... More 

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Ana F, Front Office Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear Susan L, Thank you so very much for this great review! It's such a pleasure to know that we were able to accommodate you during your stay with us. Karin's been with us since opening day and always knows how to brighten a guests day! I'll be sure to share your many compliments with our staff. We hope to... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 21, 2015

This is a great place to stay, very clean and friendly staff, easy access to area, plus great breakfast attendents like Karin who goes out of her way to assist even with local area interests for locating places to go. I am extremely grateful that even with a hotel gym the hotel has a membership to a fantastic gym in... More 

Was this review helpful? Yes 1
Ana F, Front Office Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear SonnyGlenC, Thank you so very much for this great review! It's such a pleasure to know that you enjoyed your stay with us here in Utica, NY. Karin has been with us since opening day and always finds a way to make our guests feel right at home! I'll be sure to share your many compliments with our staff.... More 

High Wycombe, England
Senior Contributor
29 reviews 29 reviews
25 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 12, 2015 via mobile

No welcome as long standing loyalty club member. Noisy heating in room. No courtesy reminder as an international traveller that clocks moved forward by one hour during our overnight stay. We used the Hampton Inn across the street a week previous and this was an all round better experience.

Was this review helpful? Yes
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear metroburns, I'm so sorry to hear about your disappointing stay, I would really like the opportunity to speak to you about it. I do see this was your first time staying with us, and we had your Club membership on file which entitles you to a free newspaper, Wi-Fi, late checkout upon request, and to earn points towards a... More 

Churchville, PA
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 9, 2015

My daughter and I stayed in the Utica, NY location and were pleased with the friendliness and politeness of all staff we encountered. I would especially like to thank, Karin, the breakfast attendant who took the time to talk to me when I told her my husband had been in a snowmobile accident and my daughter and I had traveled... More 

Was this review helpful? Yes 1
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear Lucy, Thanks so much for your great review! I'm so glad to hear Karin made you feel at home during your stay, we're happy to have her. We look forward to seeing you next time you're in Utica! More 

Ferrisburg, Vermont
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 9, 2015

We were in town for a youth hockey tournament and stayed here. I was in charge of booking a block of rooms for the entire team. Anastasia was great to work with and everything went smoothly, including securing us the great room for a team dinner and a late check out on Sunday to accommodate a very early game schedule.... More 

Was this review helpful? Yes 1
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear DH1973, Thanks so much for your review, and for bringing your team here! We're always happy to have groups stay with us, and I'm glad you were able to take advantage of our large great room which is perfect for groups to gather together in the evening. We will make sure to pass along your compliments to our staff!... More 

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 8, 2015 via mobile

We stayed for two nights with my son's hockey team - 9 families, 16+ kids. The hotel was clean and the staff went above and beyond. They were accomodatingg and friendly at every turn and even started breakfast early on Sunday (5:30 am!) for the kids to eat before their game - and they had snacks and water for them... More 

Was this review helpful? Yes 1
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear AC216, Thanks so much for your feedback, I'm so glad to hear we made you and your group feel welcome. We're always looking to give a 5 star experience, so please let me know if there's more we can do! Sincerely, Lee Arthur, GM larthur@visions-hotels.com More 

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