We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Hotel & Suites Utica

#1 of 12 Hotels in Utica
Certificate of Excellence
Hotel website
Hotel deals
23 Wells Ave., Utica, NY
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Holiday Inn Express Hotel & Suites Utica
Professional photos View all
Browse nearby
Holiday Inn Express Hotel & Suites Utica
Add Photo Write a Review

179 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    121
    45
    10
    2
    1
See reviews for
63
35
11
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (179)
  • Mar-May only
    (38)
  • Jun-Aug only
    (71)
  • Sep-Nov only
    (51)
  • Dec-Feb only
    (19)
All months
Cleckheaton, United Kingdom
Level Contributor
45 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Just an overnight stay between Cape Cod and Toronto, prebooked in the morning which proved very expensive, really should have thought before! Never disappointed with Holiday Inn and certainly wasn't with this one either. Large comfortable rooms with 2 big beds. All the facilities including pool and free breakfast were very good. A great stay.

Was this review helpful? Yes
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

The staff went above and beyond to make sure you're comfortable. I received a call shortly after check-in to see if there was anything else I needed to further enjoy my stay. The hotel suite offered two flat screens, sofa bed, wet bar, microwave, and a mini fridge. A humidifier, and sound machine were also available upon request. An added... More 

Was this review helpful? Yes
Philadelphia, PA
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

our tour group stayed here for 2 nites. My room was very comfortable. ( third floor) bed a little more firm than I like. Breakfast downstairs was excellent with a large variety of breakfast items to choose from. employees were very nice and helpful.

Was this review helpful? Yes 1
Ana F, Front Office Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear Jecaon19, Thank you so much for this wonderful review! I'm so very pleased to know that you enjoyed your stay with us here in Utica, NY. I'll be sure to share your many compliments with our staff. Maybe next time you're in the area you can enjoy our indoor heated pool. Again, thank you so very much and enjoy... More 

croydon
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Recently stayed 2 nights with a seniors group and was really impressed with this hotel. The rooms and common area were spotless and the desk staff was very accommodating. The breakfasts were good especially the cinnamon buns. Karin did exceptional job keeping the breakfast counter filled and the dining room in order with a smile on her face & a... More 

Was this review helpful? Yes
Ana F, Front Office Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear Christina H, Thank you so very much for this wonderful review! It's a pleasure to know that we were able to accommodate you during your stay. I'd like to also apologize for the inconvenience you experienced with housekeeping service. If there is anything at all that we can do for the inconvenience please do not hesitate to contact myself... More 

Hillsboro, Oregon
Level Contributor
169 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the second week I have stayed here and I was very impressed again. The staff that you normally interact with (front desk and breakfast area) are really friendly and helpful. I stay 150 or so nights a year in hotels and usually at the Marriott franchise from Fairfield Inns to Resorts and this was just as pleasant a... More 

Was this review helpful? Yes 1
Ana F, Front Office Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear Trafcon, Thank you so very much for this wonderful review! It's an absolute pleasure to know that we were able to accommodate you during your stay. I'm happy to see that you were taken care of by Karin our breakfast attendant and Jelena our front desk associate. They both always do a great job making our guests feel right... More 

Lake City, Florida
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

We stayed here for 4 days while visiting NY. It was a great experience overall -- very clean, great breakfast, and customer service was exceptional! Lots of little 'perks' such as DVD rentals, sleep aids (memory foam pillows, sound machines, etc upon request) that made this stay wonderful!

Was this review helpful? Yes
Ana F, Front Office Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear Kari N, Thank you so very much for this wonderful review! It's an absolute pleasure to know that we were able to accommodate you during your stay. I'll be sure to share your many compliments with our staff. We hope to have you stay with us next time you're in the area. Again, thank you so very much and... More 

Voluntown, Connecticut
Level Contributor
5 reviews
3 of 5 stars Reviewed 4 weeks ago

There were so many great reviews for this hotel, I didn't even bat an eyelash at the price, which was well over the average price for the area. When we got to our room, we realized it didn't have a bathtub (which we needed) so we had to switch from a King bed to a room with 2 queens. Not... More 

Was this review helpful? Yes
Ana F, Front Office Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear Heaverly, Thank you for taking the time to provide us with your feedback. I'd like to truly apologize for the inconvenience your experienced with the noise level during your stay. I understand how frustrating and exhausting it can be when not being able to get a good nights rest. We do offer a complimetary sweet dreams program which includes:... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Came up for my son orientation couldn't have picked a better place to stay very clean nice property. Karin the breakfast attendant went above and beyond to make sure you were taken care of she was very friendly and welcoming she was a pleasure to have met. And dana with housekeeping was also amazing a very hard working sweet young... More 

Was this review helpful? Yes
Ana F, Front Office Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Thank you so much for a wonderful review! Karin has been with us since opening day and loves to brighten our guests stay with a smile. I will let her and Dana and the rest of the staff know about your great compliments. It was a pleasure having you stay with us and we look forward to seeing you again... More 

Utica, New York
1 review
5 of 5 stars Reviewed May 24, 2015

It was a great experience due for the most part to the friendly and efficient staff. They were always helpful and went out of their way to make us comfortable. Noteworthy for us were Breakfast Attendant Karin, Shannon from housekeeping and Front Desk Associate Jelena who were all warm and accommodating. Because of them I would definitely stay again and... More 

Was this review helpful? Yes
Ana F, Front Office Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear Bret C, Wow, thank you so much for the great review! It was a pleasure to have you stay with us and we are so glad you enjoyed everything. I'll be sure to pass along your compliments to the rest of the staff especially Karin, Shannon, and Jelena. If you are ever in need of hotel accommodations again please... More 

Herndon, Virginia
1 review
5 of 5 stars Reviewed May 22, 2015

Traveled for business and had to work overnight, this hotel did a great job accommodating me and my co-wokers. When it came to the staff they were all very warm and inviting especially our Breakfast Attendant Karin, who always came in the morning with a smile, laughed with us and really made our stay fantastic. I Highly recommend this hotel.

Was this review helpful? Yes
Ana F, Front Office Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear Chris B, Thank you so much for the wonderful review! It was an absolute pleasure to have you stay with us and we hope you stay with us again on your next business trip. I'll be sure to pass on your compliments to Karin who is a wonderful asset to our company. Again, thank you so much and have... More 

Questions? Get answers from hotel staff and past guests. Ask a question

97 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (25)
Viewed
View from room (3)
Viewed
Room/suite (16)
Viewed
Bathroom (3)
Viewed
Hotel & grounds (1)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (72)
Viewed
Business center/function rooms (3)
Viewed
Room/suite (19)
Viewed
Hotel & grounds (12)
Viewed
Pool/beach area (2)
Viewed
Dining (5)
Viewed
Bathroom (2)
Viewed
Other (29)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay