We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 11 Utica hotels

Holiday Inn Express Hotel & Suites Utica

2.5 of 5 Hotel   |   23 Wells Ave., Utica, NY
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Holiday Inn Express Hotel & Suites Utica to your Saves list
Holiday Inn Express Hotel & Suites Utica
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
91%
Ranked #2 of 11 Hotels in Utica
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
John S Niagara-on-the-Lake, Canada
Write a Review

138 reviews from our community

Traveler rating
    94
    32
    9
    2
    1
See reviews for
52
29
10
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Any
English first
Niagara-on-the-Lake, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

After a recent stay at this hotel, we agreed that it surpassed all expectations in every way. It was clean, bright and everything worked. There was absolutely nothing wrong! I even spent time trying to find something in our room that was missing, broken, needing adjustment, etc. Nothing! The whole facility, lobby, rooms, breakfast room etc. were perfect in every... More

Was this review helpful? Yes
Dublin, Ireland
Senior Contributor
38 reviews 38 reviews
25 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked in for a one night stay. We had 2 kids with us and they upgraded us to a suite. Big spacious room with 2 beds and lots of room for cribs and a seating area with a TV. Staff were helpful and friendly. Swimming pool was lovely too. Breakfast offered a good selection. Would definitely recommend this place

Was this review helpful? Yes 1
Saint Louis, Missouri
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Beautifully decorated, nice big room, great breakfast! Big breakfast area. Nice and new and very clean. Very friendly staff. There are some good restaurants nearby. We had a great stay. Sure wish all Holiday Inns were this nice.

Was this review helpful? Yes 1
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear ratzkiamy, Wow, thank you so much for your great review! It's great to hear when our guests enjoy our rooms this much. We can't wait to have you come back and stay again! More

Reading, Pennsylvania
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I lived in Utica for many years and worked at the Radisson Hotel for 14 years. I moved away to work in another hotel in PA and I stayed at this Holiday Inn Express and I have to say I love the rooms, cleanliness, and the friendliness and helpfulness of the staff. I will stay here as often as I... More

Was this review helpful? Yes 1
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear CrownPlazaReading, Thanks for giving us your feedback, it's great to hear we've exceeded your expectations. Yes, we're the newest hotel in the area, just 1 1/2 years old, and we're working to keep the hotel looking that way! More

Albany, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had online reservations for two rooms on the third floor. The rooms were great, clean comfortable and quiet. Anatasia on the counter was terrific, very helpful and friendly. The hot breakfast bar was a delight, No complaints at all.

Was this review helpful? Yes 1
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear John T, Thanks for taking the time to give us your review. I'm so happy to hear that Anastasia helped you out, and that you enjoyed our complimentary breakfast so much. Next time you come, make sure to take advantage of our discounts at local restaurants like the free dessert at Delmonico's! More

Tel Aviv, Israel
Contributor
13 reviews 13 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived at this hotel by chance, on a road trip. To be fair, we had a great coupon that we got in a booklet at a McDonalds so the price was below their normal price. The rooms are new and very clean. The hotel is very quiet. The staff is great. Our stay was so convenient that we decided... More

Was this review helpful? Yes 2
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear zongi1, Thanks so much for your great review! I'm happy to hear that you appreciated the cleanliness of the hotel and that our staff made you feel at home. Being just 1/4 mile from Interstate 90 make us a great place to be a base point during trips. Hopefully you have a trip that brings you out this way... More

Buffalo, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed here in March 2014 and was very satisfied so we booked for 2 more nights last weekend. Not only meets but exceeds all expectations. Clean hotel and very pleasant staff. A pleasure to wake up at 6:00 a.m. and have a hot breakfast ready. Karin and Mindy who greeted us for breakfast were so friendly and accommodating. I will... More

Was this review helpful? Yes 1
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear Happy C, We're so glad you enjoyed your stay this much. We'll be sharing your compliments about Mindy and Karin with the rest of our staff. We can't wait to have you stay with us again next time! More

Halifax, Nova Scotia
Top Contributor
73 reviews 73 reviews
29 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Set back a bit from the road, this hotel is new and modern and the rooms were attractively decorated and clean. Breakfast includes typical continental choices. After a long day on the road, we were looking forward to good night’s sleep; however, ended up being awakened over and over as people came and went. For some reason, they have the... More

Was this review helpful? Yes
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear slburns, Thank you for taking the time to give us your feedback. I'm glad to hear you appreciated the brand new rooms and breakfast. I am sorry to hear about your poor experience with noisy guests letting doors slam. We never want our guests to be kept up because of noise, so I apologize that we didn't ensure a... More

Massapequa, New York
Senior Contributor
49 reviews 49 reviews
9 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a lovey, relatively new hotel. It is clean, modern and the service is excellent. We stayed in a king suite which was large and comfortable. The bathroom was a nice size and there was an additional "bar" sink in the room which allowed two people to groom at the same time. The bed was comfortable and the sofa... More

Was this review helpful? Yes 1
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear deedeelongisland, Thanks so much for your detailed review! We've shared all your comments with our staff, and we'll continue to stress the importance of great guest service for all our guests. More

Canton, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at this particular hotel because they advertised queen sized rooms. The room was a suite and was very large with a sink and cabinets separate from the bathroom area. The beds were truly queen sized and not some scaled down mattress that somewhere between queen and full. We had four adults in the room and it was very... More

Was this review helpful? Yes 2
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear Cathy H, Thanks for taking the time to give us your review, I'm so glad to hear how much you enjoyed one of our two queen bedroom suites. We always recommend Delmonico's next door and are happy to give coupons for a free dessert with dinner. More

Owners: What's your side of the story?
If you own or manage Holiday Inn Express Hotel & Suites Utica, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Holiday Inn Express Hotel & Suites Utica? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites Utica

Address: 23 Wells Ave., Utica, NY
Phone Number:
Location: United States > New York > Utica
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Utica 2.5*
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Travelocity, Booking.com, Priceline, Tingo, Orbitz, Hotels.com, Agoda, Venere and Otel so you can book your Holiday Inn Express Hotel & Suites Utica reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

54 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (18)
Viewed
Room/suite (10)
Viewed
Bathroom (2)
Viewed
Hotel & grounds (1)
Viewed
View from room (1)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (37)
Viewed
Hotel & grounds (7)
Viewed
Dining (3)
Viewed
Room/suite (12)
Viewed
Bathroom (1)
Viewed
Pool/beach area (1)
Viewed
Business center/function rooms (1)
Viewed
Other (12)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Utica with
any amenities