We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Hotel & Suites Utica

2.5 of 5 23 Wells Ave., Utica, NY
Hotel website
Hotel deals
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Utica
Professional photos View all
Browse nearby
Holiday Inn Express Hotel & Suites Utica
Write a Review

158 reviews from our community

Traveler rating
    106
    40
    9
    2
    1
See reviews for
55
35
11
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Any
English first
  • All months
    (158)
  • Mar-May only
    (25)
  • Jun-Aug only
    (62)
  • Sep-Nov only
    (52)
  • Dec-Feb only
    (19)
All months
Hillsboro, Oregon
Top Contributor
78 reviews 78 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

I have been here for the last 4 nights and have 2 to go. So far I have been impressed. I usually stay in Marriott's when I travel but since there are none close I chose this hotel. The staff are all very pleasant and greet you with a smile. The breakfast is standard Holiday Inn Express/Fairfield Inn fare but... More 

Was this review helpful? Yes
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear Trafcon, Thanks so much for giving us your feedback, and for staying with us! I'm glad to hear how clean your room was and that our staff made you feel welcome. I'm sorry about the treadmill, but I'm happy to say it is fixed now. Don't forget about our partnership with a nearby extensive fitness center, the Powerhouse gym... More 

Albuquerque, New Mexico, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My boyfriend and I moved here from Albuquerque. W stayed at 4 hotels on our way here, and I would have to say that this was the best hotel that we have stayed at. The staff was amazing. From the moment we walked in to the hotel we felt welcome. Anna was the first face we saw, and she greeted... More 

Was this review helpful? Yes
Ana F, Front Office Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear Brianna F, Wow! Thank you so very much for this amazing review! It was a true pleasure accommodating yourself and your partner during your stay. We all enjoyed having you here at our hotel! I'll be sure to share your many compliments with our staff. We hope to see you guys again and we also hope you're enjoying your... More 

Northampton, Massachusetts
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 13, 2014

Just one night here for a business trip. The staff all around is very friendly and helpful - everyone from front desk to folks working in the breakfast area. The room itself had a nice layout and was very clean, and the wifi was included and good quality. Beds were comfy, breakfast had good food where everyone could find something... More 

Was this review helpful? Yes 1
Ana F, Front Office Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear Shellfont, Thank you for this great review! I'm glad you were able to enjoy your stay. I'll be sure to share your compliments with our staff. I'd also like to apologize for the inconvenience you experienced with the noise during your stay. If there is anything at all that I can do for the inconvenience please don't hesitate to... More 

Marietta, Ohio
Top Contributor
280 reviews 280 reviews
280 hotel reviews
220 helpful votes 220 helpful votes
5 of 5 stars Reviewed December 9, 2014

I arrived early afternoon for a 10 hour stay the girl at checkin was great I ask for top floor that was not a problem..price was great..hotel appears to be maybe a year old it is very well kept..room was perfect..comfy mattress well lit clean as new..bathroom and shower was spacious,clean great water pressure everything was perfect..when I checked out... More 

Was this review helpful? Yes
Ana F, Front Office Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear Teamster175, Wow, thank you so very much for this great review! It's so great to know that we were able to accommodate you during your stay. I'll be sure to share your many compliments with our staff. Maybe next time you're in the area you can enjoy our complimentary evening snacks located in our lobby. Again, thank you and... More 

Salem, New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 4, 2014

super people to deal with, very clean hotel,well manged and friendly. breakfast staff are super especially Karin. i also liked all the staff i came in contacted with., keep up the great service you all give and thank you very much! bud shissler

Was this review helpful? Yes
Ana F, Front Office Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear Buddy, Thank you so much for this great review! It's a true pleasure to know how much you enjoy staying at our property. I'll be sure to share you're many compliments with our staff. We look forward to your next visit! Again, thank you and enjoy your day! Front Desk Manager, Ana Figueroa More 

Albany, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 4, 2014

This Hotel always gives us great service when we travel in to the area. The staff is always there to meet my needs with no complaints just smiles. From the check in desk to lovely Karin the breakfast attendant. Everyone is a real pleasure to deal with. I will always use this hotel when visiting Utica.

Was this review helpful? Yes
Ana F, Front Office Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear S H, Thank you very much for this great review! It's a pleasure to know you enjoy staying here at our hotel. I'll be sure to share your many compliments with our staff. Maybe next time you're in the area you can enjoy our complimentary DVD rentals located at the front desk. Again, thank you very much and enjoy... More 

Rochester, New York
Contributor
18 reviews 18 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 19, 2014

This is a great hotel with all the standard amenities I have come to expect from a Holiday Inn Express. I stayed for a night with some girlfriends and the suite gave us plenty of room. These are some of the most comfortable beds I have ever slept on in a hotel! We also loved the chocolate chip cookies in... More 

Was this review helpful? Yes
Ana F, Front Office Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear VJPtraveler, Wow! Thank you so very much for this great review! I'm so very happy you and your friends were able to enjoy your stay here with us. I'll be sure to share your many compliments with our staff. We look forward to having you return in the future. Again, thank you so very much and enjoy your weekend!... More 

East Norwich, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 6, 2014

Once again we enjoyed our stay...Great room, great breakfast..The really nice thing about the breakfast was Karin the attendant...She was friendly and very helpful...Hopefully, we will be back again soon....We stayed Oct. 18, 2014 and other weekends before that....

Was this review helpful? Yes
Ana F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear jabn59, Thank you so very much for this great review! It's a true pleasure to know that you enjoyed another stay here with us. Karin has been with us since we've opened and always does a great job making our guests feel right at home. I'll be sure to share your compliments with our staff! We look forward to... More 

Canada
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 25, 2014

I booked this hotel as a place to overnight on a road trip to Cape Code, using my IHG points. From what I have experienced, Holiday Inn Express seems to have the formula perfected, now offering very similar services in all of the locations that I have stayed in recently. The Utica location is convenient to the interstate highway and... More 

Was this review helpful? Yes
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear ReginaCanada, Thanks so much for giving us your feedback. I'm happy to hear you enjoyed the breakfast and that the staff was helpful, but I'm sorry about your sleep experience. Next time you come please let us get you a room on the top floor towards the end of the hall. And we also have our Sweet Dreams program... More 

Philadelphia, Pennsylvania
Top Contributor
388 reviews 388 reviews
28 hotel reviews
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed October 21, 2014

The front desk staff was genuinely pleasant and always greeted you with a "welcome" or "good morning" or "have a good day." The breakfast buffet attendant went above and beyond and also asked how you slept, if you were enjoying your stay, etc. The hotel was very modern and rooms were clean and comfortable. The only negative to my experience... More 

Was this review helpful? Yes
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review

Dear KCW25, Thanks for giving us your review, I'm so glad to hear how welcoming and friendly everyone was throughout your stay. I apologize for the noise during your night, I know that can ruin an entire experience of a hotel. Please contact me directly to see if there's anything we can do to make up for that poor night's... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Holiday Inn Express Hotel & Suites Utica? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites Utica

Address: 23 Wells Ave., Utica, NY
Phone Number:
Location: United States > New York > Utica
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Utica 2.5*
Number of rooms: 75
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Priceline, Expedia, Orbitz, Agoda, Despegar.com, Hotels.com, Travelocity, Odigeo and Tingo so you can book your Holiday Inn Express Hotel & Suites Utica reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

62 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (25)
Viewed
View from room (3)
Viewed
Room/suite (16)
Viewed
Bathroom (3)
Viewed
Hotel & grounds (1)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (37)
Viewed
Hotel & grounds (10)
Viewed
Dining (3)
Viewed
Room/suite (12)
Viewed
Bathroom (1)
Viewed
Pool/beach area (1)
Viewed
Business center/function rooms (1)
Viewed
Other (9)
Hotels you might also like...
Check In Check Out
Price Your Stay