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Happy Journey Motel

300 North Genesee Street, Utica, NY 13502
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Happy Journey Motel
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Ranked #12 of 12 Hotels in Utica
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10 reviews from our community

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Rating summary
  • Sleep Quality
    2.5 of 5 stars
  • Location
    1.5 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    1.5 of 5 stars
  • Value
    1.5 of 5 stars
  • Cleanliness
    1.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
  • All months
    (10)
  • Mar-May only
    (5)
  • Jun-Aug only
    (5)
  • Sep-Nov only
    (0)
  • Dec-Feb only
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Utica, New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 20, 2015

If you choose to stay here.. PAY CASH!!! DO NOT use your credit card. I checked in at 12:02am and at 12:45am they manually ran my card and charged $300 under RS Cleaning thru a cell phone or ipad device. The address for the cleaning service wasn't the same as the hotel. We couldn't even stay the full night because... More 

Was this review helpful? Yes 2
Salsbury Cove
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 24, 2014

awful place to stay. I travel with two dogs, and had a huge issue walking them.they put me on second floor, and the parking was unbelievably tight.Manager was snide, and the room disgusting, very worn.I almost slept on top of the bed.Had odd motion sensor overhead light that would tunr on every time i rolled over in bed, or if... More 

Was this review helpful? Yes 3
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 23, 2014

Absolutely disgusting, found a ripped off toenail in the bed.. Left my purse in the room accidentally and checked out, when I came back the next day I talked to the manager he lied straight to my face and said nothing was found, thankfully I seen it in the office and pretty much had to beg to get it back!!!

Was this review helpful? Yes 4
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 22, 2014

Terrible ....... Will try to up charge your bill by saying that more people stayed in your room than really stayed ...... And left a Threat on my voice mail ..... Scumbags.........I called back and the "Manager" hung up when I told him that I have his threat still........ Called booking.com on them and reported them ...... STAY AWAY. I... More 

Was this review helpful? Yes 5
Horseheads, New York
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 29, 2013

We were only paying to sleep in the room, so why pay $150+ per night at a hotel a few hundred yards away? We were pleasantly surprised with the Happy Journey. The room, including the bathroom, was well maintained, and very clean. The Motel is within walking distance of restaurants and only a one mile from the train station. The... More 

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 16, 2012 via mobile

It was dirty, stink and plain rancid. The rooms are small, I don't believe they clean at all and the service is horrible. Television worked terrible, I felt like I was being punished staying there. Never will this place get a red cent of my money

Was this review helpful? Yes 2
nashua n.h
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 20, 2009

the rooms where discusting, the bathroom discusting, the chairs in the room looked as though they where urinated upon the carpet looked brand new. the doors deedbolt would not engage so we proped a chair up against the handle like in the movies, sign says free cable not a chance not a single channel came in. left one of the... More 

Was this review helpful? Yes 2
Williamson, NY
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 18, 2008

Our truck broke down on a Sunday on our way to Old Forge so this was the first place we encountered while walking from the auto garage. We had to stay somewhere because we couldn't even get the truck looked at until Monday. Well, from the moment we walked in the office smelled and looked disgusting. We didn't really have... More 

Was this review helpful? Yes 5
West Chester, Pa
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 1, 2007

I booked 2 rooms in February for the HOF induction at $100 a night ,although when we arrived there the sign read $79. Then I had to cancel 1 of the rooms (5 days before our arrival) and they changed the rate to $150 for the 1 room. Also, the room had bugs and the parking lot is horrible. Avoid... More 

Was this review helpful? Yes 2
NY
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 19, 2007

My family stayed at Happy Journey(and Scottish Inn, a joined hotel) and got fungal infections. Not only that, we got the bonus bedbugs and fecal aroma when the staff "cleaned" our rooms. The cleaning didn't include trash removal or carpet cleaning and when they did their rounds the room smelled like someone just used the bathroom... each time over the... More 

Was this review helpful? Yes 4
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