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Hotel Utica, an Ascend Collection hotel

3.0 of 5
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102 Lafayette Street, Utica, NY 13502
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Hotel Utica, an Ascend Collection hotel
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Ranked #6 of 12 Hotels in Utica
A recent review
5 of 5 stars reviewed yesterday
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224 reviews from our community

Traveler rating
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    47
    16
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

We have stayed at many hotels over the years for basketball. This is by far, the best hotel we have stayed at. Very, very clean. Awesome staff. Great breakfast buffet. And super accomedating. They get our vote all the way.

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New York City, New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

If you are in Utica, whatever you do do not stay at this hotel. My colleague and I had $600 worth of clothing stolen from our room, and management did NOTHING about it except for blame us saying we didn't even pack the items missing, and we have no proof it was ever even in the hotel. Mind you I... More 

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I had to stay here for business and I have to say it is a dump. There are all kinds of cracks in the floor in the lobby and the rooms need updating. For example, they still have the box TV's in 2015. They also have a vent inconveniently placed right in front of the shower curtain. So when you... More 

Was this review helpful? Yes 2
Contributor
11 reviews 11 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

As an Over the road truck driver, I see many hotels!!! I don't review ALL of them. I do read reviews by others and thank you all for helping me to decide when to keep on truckin' or to stay for the night. SO, Hotel Utica...well, when I first walked in, I felt oh, this place shouldn't be less than... More 

Was this review helpful? Yes 1
forest hills, United States
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 9, 2015

My husband and I once again stayed at the Hotel Utica for a one night business trip. The room this year was a little nicer although dated with the big box TV and poor picture. The pillows on the bed were extremely small and no extra blankets. The breakfast is average and the setting somewhat dreary. Staff is not readily... More 

Was this review helpful? Yes 2
Wilkes-Barre, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 5, 2015

I was in town for a business trip for a couple of nights. My reservation was booked under hot wire and when I arrived the gentleman at the desk tried to check me in and mentioned that the card declined. He said that their system tends to do this and once midnight comes around the card is normally approve. He... More 

Was this review helpful? Yes 3
UticaHotel, Manager at Hotel Utica, an Ascend Collection hotel, responded to this review

We apologies for failing to meet your needs. Unfortunatly when it comes to incadentials and the use of a debt card a standard $100 hold is placed on your account for the purpose of any incadential charges that may occur. The hotel can not control your banks procedures on releasing the hold which in most cases is 3 days. As... More 

Luray, Virginia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 28, 2015

My husband and I stayed at Hotel Utica for 3 nights with two of them being for business. We both had a great time! Staff was very friendly and helpful to what we needed. The breakfast was phenomenal! They used real potatoes, real sausage, and real bacon (at least from what I could tell)! Delicious! Room was clean and spacious.... More 

Was this review helpful? Yes 2
UticaHotel, General Manager at Hotel Utica, an Ascend Collection hotel, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Matthew Gaetano... More 

Newtonville, New York
Top Contributor
80 reviews 80 reviews
25 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed January 12, 2015

Been here before and enjoyed it again. The suite was lovely and very quiet. Maybe showing a little age since my last visit. The staff was wonderful, check in went smoothly, the apps at the bar and bartender were a real treat. We were made to feel like a local. Breakfast could use a little extra touch, but it was... More 

Was this review helpful? Yes 1
Berlin, Massachusetts
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 23, 2014

We were in town for a concert at the Saranac Brewery and selected Hotel Utica for it's proximity to the venue, literally a 2 minute drive. Hotel is older but is clean and well maintained (can't say that for most of Utica though). The Lamplighter lounge in the lobby was perfect for a nightcap. What's better than hanging out with... More 

Was this review helpful? Yes 4
Contributor
11 reviews 11 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 19, 2014 via mobile

Impressive building great suite ... What can probably best place in region ....bar/restaurant has reopened and provides adequate service.. A 300 room hotel that probably was 5% occupied .....wish it was busier

Was this review helpful? Yes 1
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