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BEST WESTERN PLUS Franklin Square Inn Troy/Albany

#2 of 4 Hotels in Troy
Certificate of Excellence
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1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
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1 room 1 adult
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BEST WESTERN PLUS Franklin Square Inn Troy\/Albany
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335 Reviews from our TripAdvisor Community

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New York City, New York
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

Very adequate. Clean. Nice people working there. Breakfast good. Easy walking distance to downtown. Good equipment in gym. Prettier than some chains. Nice touch: iced water with citrus and cookies in the lobby.

Helpful?
Thank lois n
Madison, Connecticut, United States
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Bright, comfortable, friendly staff. Room was quiet (I asked for a quiet one) & clean, bed was comfortable. Would definitely stay here again if in Troy. Got in a little on the later side, so ordered room service from the restaurant next door - good price on the food and it was decent. I'm a runner so ran from this... More 

Helpful?
Thank Lynne H
Maynard, Massachusetts
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Just steps from downtown, this Best Western Plus offers a great room at a great price. The staff are helpful and efficient. The hotel is easy to get to from the expressway and provides free onsite parking. Wireless internet and a hot breakfast are included.

Review collected in partnership with Best Western

Helpful?
Thank Leslie L
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Really nice location right on the river in downtown. Walked my dog in the park as the sun came up. This hotel was clean and fit the basic needs for an overnight stay. The continental breakfast was also full of options and not just the typical bagels and pastries. Rooms were a little smaller than I expected but overall we... More 

Helpful?
Thank TravelStorey
Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel while attending a wedding in Troy. The hotel is right on the river, with a nice park across the street. There is also Dinosaur Bar-B-Que right next door, which is highly recommended. As far as location, this hotel had a great spot. The breakfast was also better than average. We stayed a few nights and... More 

Helpful?
Thank Jen C
Bangor
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stay at Best Western Hotels exclusively because we are rewards members and this is the most beautiful Best Western so far. The dining room/foyer was floor to ceiling windows which definitely elevated my breakfast experience. That and the fact that it was Christmas time and the foyer was decorated beautifully. The room I was in was smallish but very... More 

Helpful?
Thank Elizabeth H
New York City, New York
1 review
5 of 5 stars Reviewed 4 weeks ago

My trip to Albany was a few days after Christmas. I booked BW in Troy because the hotel looked nice with historic decorations and furniture. I booked a suite online and when I got to the hotel the room that was given to us was just your average room, not the historic-looking one shown online. I spoke to front desk... More 

Helpful?
Thank Eli M
North Kingstown, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 31, 2015

We had two separate nights at the B/W Troy and our stays were the "best of the best." Everything was perfect! Thanks so much for putting such a great hospitality team together. We'll be back again in the summer time when we can explore the area more.

Review collected in partnership with Best Western

Helpful?
Thank Robert H
Israel
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 31, 2015

We stayed for 1 night in the way from the Adirondack to Newark airport. Our room was with 2 queen beds and was quite small. There is nice restaurant very close to the hotel on the river front. Breakfast was nice with a lot of varieties.

Helpful?
Thank Iris2Israel
1 review
1 of 5 stars Reviewed December 16, 2015

We woke up in this hotel Thanksgiving morning to find that all means of exit were blocked by a race. We were trapped for almost two hours, finally getting out by moving a police barrier! As a consequence we missed much of Thanksgiving. Although the town had posted the roads that would be blocked off and the times, the hotel... More 

Helpful?
Thank Stephen S
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Dear Sir, We sincerely apologize for the inconvenience you and your family experienced on Thanksgiving. The city changed the routes of the race without informing our staff and we did the best we could that morning to get our guests out promptly. However - we did respond promptly to the inconvenience you suffered. When we spoke to you the Monday... More 

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