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All 4 Troy hotels

BEST WESTERN PLUS Franklin Square Inn Troy/Albany

2.5 of 5 Hotel   |   1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
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BEST WESTERN PLUS Franklin Square Inn Troy/Albany

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Ranked #2 of 4 hotels in Troy
Certificate of Excellence 2013
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 3 days ago
Don1900 Binghamton, New York
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132 people have reviewed this hotel

Traveler rating
    65
    53
    7
    4
    3
See reviews for
52
29
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28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • Any
English first
Binghamton, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Giving high quality customer service is not that difficult, it just takes some effort. This hotel offers real service. The front desk people were helpful when I needed directions, the hotel was clean, breakfast was outstanding, and the location and parking were great. What more can I say, except that I will be back!

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Kansas City, United States
1 review
5 of 5 stars Reviewed 1 week ago

Wonderful Location, super staff, perfect hot breakfast.. will return!! An excellent experience.. easy parking, friendly staff, nice rooms and dining nearby.. also very close to RPI. Perfect overall experience!

Review collected in partnership with Best Western

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Syracuse, New York
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is outstanding, it is very clean and the breakfast is awesome. I would suggest if you are on vacation or business this is the best place to stay. It is in walking distance to wonderful restaurants around the area. The front desk staff goes out of its way to help you make the best most comfortable stay in... More

Review collected in partnership with Best Western

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you so much for taking the time to review our property! We greatly appreciate your business and are so thrilled that you not only enjoyed your stay with us, but also were able to explore our wonderful city! We hope to have you stay with us again soon! More

rochester, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel was far nicer than other Best Westerns. Lovely lobby and redone rooms. The staff was wonderful, very accommodating. We would definitely return if we were staying in the area. Much nicer breakfast than most which was included in the price of the room.

Review collected in partnership with Best Western

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New York City, New York
Top Contributor
59 reviews 59 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Came with my husband for the weekend. Last Friday of the month is Troy night out so that is good. Plenty of places to eat within walking distance. Love the hotel with excellent staff. Room was small but absolutely comfortable. Definitely plan up come again.

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Troy, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

wanted to see band playing at the Dinosaur BBQ so needed a place to stay over night. The location of hotel is excellent because the restaurant is directly across the street from the Dinosaur. There is also a walk way along the Hudson river which very nice as well. The hotel is very clean as well as the rooms. Staff... More

Review collected in partnership with Best Western

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for choosing to stay at our hotel on your recent visit to Dinosaur BBQ! (We love that place!) There are so many unique and wonderful spots in Troy, NY and it is always a pleasure to be apart of EnjoyTroy! We hope that you will come back to the area soon! (You might like Rocking on the River... More

Spencerport, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The staff: extended much warmth and helpfulness The place: lovely, comfortable, convenient Convenience: our daughter was staying at the hotel getting married at the party house next door. Everything was done to make this a wonderful experience for her and the bridal party. Breakfast: there was a nice variety...something for everyone no matter the diet they were on. The overall... More

Review collected in partnership with Best Western

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1 review
5 of 5 stars Reviewed 4 weeks ago

This hotel gets great reviews from me. Here for a wedding that was directly across the street. So convenient and a very nice hotel to stay at. Clean, friendly. Clean rooms, staff always ready to assist. Area looked very old, but I think that is the condition of the whole city and I think they are trying to update city... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We are so pleased to hear that you enjoyed your weekend wedding stay with us! It is always a pleasure to have guests experience not only our award-winning hotel, but our exquisite banquet facility - the Franklin Plaza - as well! You also noticed that our city has history - Troy, NY is one of the oldest cities in the... More

1 review
5 of 5 stars Reviewed 4 weeks ago

great hotel would love to stay here again! great bar b q across the street clean and friendly staff great location if looking to stay in troy new york breakfast was great with eggs and meat and hashbrowns

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review the Best Western Plus Franklin Square Inn! We love it when our guests take the opportunity to enjoy the many fantastic local restaurants - and Dino BBQ is one of our favs! (And just out the back door!) You really cannot go wrong there. We are also pleased that you enjoyed the... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The staff here is wonderful and knowledgeable. They are pleased to interact and happy to guide you to many great things to see and do in the area. The bedding is comfortable. The wireless internet is quick enough. The hotel is located close to several restaurants and within walking distance of stores, shopping, and the Hudson.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We are so pleased that you enjoyed your stay at the BW Plus Franklin Square Inn! Our staff take great pride in offering the best service for our guests - and our location in the heart of downtown Troy, NY makes it easy! We hope you were able to enjoy some of the many unique shops and restaurants and that... More

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Additional Information about BEST WESTERN PLUS Franklin Square Inn Troy/Albany

Also Known As:
Best Western Plus Franklin Square Inn Hotel
Best Western Plus Franklin Square Inn Hotel Troy
Address: 1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
Phone Number:
Location: United States > New York > Troy
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #2 of 4 hotels in Troy
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Franklin Square Inn Troy/Albany 2.5*
Official Description (provided by the hotel):
Located 0.4 miles from Rensselear Polytechnic Institute (RPI) and at the center of historic downtown Troy, the BEST WESTERN PLUS Franklin Square Inn Troy/Albany offers comfort and convenience within a short distance of all the major Albany, NY attractions. Stay at the BEST WESTERN PLUS Franklin Square Inn Troy/Albany as you attend your next wedding or event at one of our two luxurious ballrooms, the Franklin Plaza and Franklin Terrace. Make yourself at home in one of our luxurious 62 rooms. Standard rooms are available with either one king size bed or two queen size beds. Accessible rooms with specially designed bathroom grab bars, wheelchair accessible entrance ways, and roll in showers are available upon request. Upgrade to one of our deluxe rooms with a king size bed, whirlpool hot tub, and living area. Our two-room Fulton suite offers a king size bed, spa shower, living, dining and bar areas. All reservations include a full free hot breakfast, free high-speed wireless Internet access, free onsite parking, and free access to our gym and business center. All rooms are equipped with 32" inch flat screen television sets, refrigerators, individual cup coffee makers stocked with complimentary coffee and tea, hair dryers, and iron and ironing board sets. ... more   less 
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