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All 4 Troy hotels

BEST WESTERN PLUS Franklin Square Inn Troy/Albany

2.5 of 5 Hotel   |   1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
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87%
Ranked #2 of 4 hotels in Troy
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 1 week ago
Judy D
  • Overview
  • Reviews (163)
  • Photos (51)
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163 people have reviewed this hotel

Traveler rating
    80
    60
    13
    7
    3
See reviews for
64
34
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33
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Any
English first
Wilton, Connecticut
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

Two queen room was really small. Could not fit roll away bed and was hard to fit luggage. Windows were old and leaked sound. Slow wifi. Room was clean and good breakfast served in nice updated lobby area. Staff at desk was very nice.

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We thank you for taking the time to review the Best Western Plus Franklin Square Inn. We apologize that your stay did not exceed your expectations. When you stay with us we are more than happy to address any maintenance issue (like the problems with the windows) while you are staying with us. Or if that issue cannot be resolved... More

1 review
5 of 5 stars Reviewed 1 week ago

We stayed here for a few days in June 2014 and had a very wonderful surprise. This hotel is situated in a great spot, walkable to the downtown. It's attractive and very clean. The furniture is comfortable, the linens in new condition. The hotel in general was quiet although it seemed very full. The location could have been problematic, but... More

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for reviewing our hotel! We are pleased to know that you enjoyed your stay with us and that your experience exceeded your expectations! We agree with you that our location cannot be beat - just along the Hudson River and within walking distance to so many restaurants, shops, beautiful architecture and nightlife. Hopefully you are able to come... More

Watervliet, United States
1 review
5 of 5 stars Reviewed 1 week ago

We stayed here due to a wedding at the Plaza across the street. It was affordable due to our discount for being in the wedding and the king sized bed was super comfortable. Although we didn't use any other amenities, it would've been nice to have access to a pool which they do not have. Other than that we had... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our property. We love the opportunity to be a part of our wedding guests' special event. Please come and stay with us again if you are in the area! More

Manlius, New York
Top Contributor
68 reviews 68 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Staff here goes above and beyond. Everyone is very friendly and customer service is 100%. The reason I'm not rating it high is because of the room issues. Although very clean and nice towels (what a surprise!), there are some issues (not enough outlets to conveniently charge things, no hair dryer, loud AC unit in room that constantly cycles on... More

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our property. We sincerely apologize that your stay was not beyond your expectations. We hold ourselves to very high standards of service and accommodation, and your stay fell below those standards. I have brought each of your issues to the attention of the appropriate staff, but I would also like to respond... More

1 review
5 of 5 stars Reviewed 2 weeks ago

Everything about this hotel was great. It was located across the street from a fun restaurant (Dinosaur Barbecue) and just down the street from a row of bars and a brew pub that are nice. It is right on the Hudson River. On Saturday morning there was a nice Farmer's Market down the street.

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you so much for your review! We are so pleased you had the opportunity to EnjoyTroy! And you went to a few of our favorite spots - Dino BBQ & the Troy Waterfront Farmers Market! We hope you have the chance to visit us again in the future and visit other Troy, NY treasures! More

Grantham, New Hampshire
Top Contributor
69 reviews 69 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A nice property, clean, very helpful staff (worked to help me get a discount), near downtown and dining. A bit difficult to find using directions; check map and familiarize yourself with the area. Comfortable bed, good HVAC, plenty of hot water. Recommended.

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We are so pleased that you enjoyed your stay with us at the BW Plus Franklin Square Inn! It is our pleasure to offer our guests the best possible rate available while offering them a superior stay. We hope that you will have the opportunity to stay with us! For directions - GPS units do not always "like" our address... More

troy, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed here for a wedding at franklin terrace across the street so I wouldn't have to drive home after everyone at the hotel was courteous and helpful check in was a breeze no waiting in line and check out was just as easy free cable in the room and free wifi helped to pass the time while waiting for... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you so much for taking the time to review our property! We are so happy that you enjoyed your weekend with us - both at the hotel and our wedding venue across the street. We consider it an honor to participate in our guests and their family/friends special day! Happy to know you had time to enjoy our complimentary... More

Latham, NY, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

This place was right across from the wedding venue so very convenient. Very helpful staff. Convenient parking lot behind hotel. Very nice breakfast. Even had a machine so we could get cappucino and hot chocolate.

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you very much for taking the time to review our hotel! We are so pleased that you enjoyed your stay with us and your event at our Franklin Plaza ballroom. Our wedding guests are always a favorite and we hope you will have an occasion to visit again! And we are glad that you enjoyed our new espresso machine! More

Billings, Montana
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a very typical Best Western from the 1980's. We booked a double room and found it to be adequate, but nothing special. On the plus side, the lobby and sleeping rooms were clean. On the negative side, the furniture was worn, the room lacked enough electrical outlets, there was no hair dryer in the bathroom and I found... More

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We would like to sincerely apologize that your stay at our hotel did not exceed your expectations. We strive to provide the very best service and comfort to each of our guests. We are currently in the process of remodeling all of our hotel and we apologize if the furniture in your room had not yet been replaced. Our renovations... More

Hudson, New York
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for one night and it was a nice room. Clean and comfortable. Checkin an checkout staff was more than accommodating, free water bottles, pleasant staff. Hotel was within walking distance to many restaurants and attractions.

Was this review helpful? Yes 2
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our property! We are so pleased that you enjoyed our hotel and its easy convenience to many restaurants, shops, etc! More

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Additional Information about BEST WESTERN PLUS Franklin Square Inn Troy/Albany

Address: 1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
Phone Number:
Location: United States > New York > Troy
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Franklin Square Inn Troy/Albany 2.5*
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Also Known As:
Best Western Plus Franklin Square Inn Hotel Troy

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Located 0.4 miles from Rensselear Polytechnic Institute (RPI) and at the center of historic downtown Troy, the BEST WESTERN PLUS Franklin Square Inn Troy/Albany offers comfort and convenience within a short distance of all the major Albany, NY attractions. Stay at the BEST WESTERN PLUS Franklin Square Inn Troy/Albany as you attend your next wedding or event at one of our two luxurious ballrooms, the Franklin Plaza and Franklin Terrace. Make yourself at home in one of our luxurious 62 rooms. Standard rooms are available with either one king size bed or two queen size beds. Accessible rooms with specially designed bathroom grab bars, wheelchair accessible entrance ways, and roll in showers are available upon request. Upgrade to one of our deluxe rooms with a king size bed, whirlpool hot tub, and living area. Our two-room Fulton suite offers a king size bed, spa shower, living, dining and bar areas. All reservations include a full free hot breakfast, free high-speed wireless Internet access, free onsite parking, and free access to our gym and business center. All rooms are equipped with 32" inch flat screen television sets, refrigerators, individual cup coffee makers stocked with complimentary coffee and tea, hair dryers, and iron and ironing board sets. ... more   less 
Number of rooms
62

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