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BEST WESTERN PLUS Franklin Square Inn Troy/Albany

#2 of 4 Hotels in Troy
Certificate of Excellence
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1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
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BEST WESTERN PLUS Franklin Square Inn Troy/Albany
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BEST WESTERN PLUS Franklin Square Inn Troy/Albany
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261 reviews from our community

Traveler rating
    140
    88
    18
    12
    3
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106
55
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51
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Liverpool, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

If you are travelling in the Troy, NY area and are within 25 miles of downtown Troy, you cannot do better for overnight accommodations than this Best Western. It has the best combination of comfort, price, cleanliness and friendly staff that I know of. Combine this with the Dinosaur BBQ just across the street with a river view and a... More 

Review collected in partnership with Best Western

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Tegucigalpa, Honduras
Top Contributor
377 reviews 377 reviews
134 hotel reviews
196 helpful votes 196 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The reviews and photos looked barely ok, but in fact the hotel is nicer than I expected. It has a good location in Troy, and ok for Albany in general. Free parking. In front of river walk, so it was nice to go there in the morning and afternoon. Hotel lobby is spacious, clean and light filled. Breakfast was ok,... More 

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We really appreciate that you took the time to review our hotel! At the Best Western Plus Franklin Square Inn, we take great pride in offering the best in comfort and convenience. We are so pleased that you enjoyed our breakfast (especially the coffee - we are fans of that machine too!), your room, and the lobby. Our hotel is... More 

Ohio
Top Contributor
139 reviews 139 reviews
67 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here one night. Workers at the front desk were very friendly. Room was clean & comfortable. Breakfast buffet was good. One thing they could improve on is keeping the tables in breakfast room cleaned off. Every one was in need of a dish cloth. Tables were cleared but not wiped off. The morning we were there they had 2... More 

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our hotel! Thank you for bringing the issue with the breakfast area to our attention. We take great pride in our award-winning breakfast and sincerely apologize that the tables were neglected during the morning you ate with us. I have passed this along to our breakfast staff and housekeeping supervisor. Thank you... More 

Stillwater, Minnesota
Contributor
14 reviews 14 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Best Western PLUS Franklin Square Hotel in Troy, NY, for three nights. The room was comfortable and well cared for. The entire staff was friendly. The hotel was within walking distance of most of what we wanted to do. I'd highly recommend it to anyone.

Review collected in partnership with Best Western

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our hotel! We are so pleased to hear that you enjoyed your stay with us and were able to explore the downtown area! Please come back again soon! More 

Liberty, New York, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This has a great location near downtown and the river. You can walk to everything. I like going sight seeing along the river and then stopping in at one of the several brew pubs. The hotel is very clean, great staff, and good amenities.

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We are so pleased to hear that you have made the switch to the BW Plus Franklin Square Inn! We also enjoy our convenient location to many pubs, restaurants and local area attractions! Thank you for taking the time to review our property and we hope to have you with us again soon! More 

Blakeslee, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

good hotel staff solved our problems and were polite and helpful during our stay in Troy. We would return and stay there again if we had a need to stay in that area. If you are travelling here you should consider this hotel as our experience exceeded the normal hotel experience. Also the location on the Hudson river with the... More 

Review collected in partnership with Best Western

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you so much for taking the time to review our hotel! We are very pleased that our staff was able to quickly and satisfactory address you issue upon check in and that you enjoyed your stay with us. We look forward to having us with you again in the future! More 

Endicott, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We had the most wonderful experience planning and staying at Best Western, Troy. The staff were friendly, professional and went above and beyond to make our stay perfect. They were accommodating to all of our guests and were truly wonderful to work with.

Review collected in partnership with Best Western

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We loved having you and all your guests here for the weekend! Thank you for choosing to have your special day with us - we enjoyed you, your family, and your guests immensely! Best wishes to you! More 

Boston, Massachusetts
1 review
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for a wedding that was right across the street at Franklin Plaza. Very Convinient location, room was a bit dated but served its purpose and was a decent size. The Complimentary breakfast was great and well organized and overall the hotel was spotless. Would definitely recomend if you have any up coming events at the... More 

Review collected in partnership with Best Western

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Edgewood, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Attending a funeral in Troy NY. Had not be back to Troy since 2006. This hotel is so centrally located to many wonderful restaruants and ones that are glute Free. Staff was incredible, hotel was clean bright and accomodating. Definitely 5 stars from me.

Review collected in partnership with Best Western

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you so much for taking the time to review the Best Western Plus Franklin Square Inn! We are so pleased you enjoyed your stay with us and we hope you have the opportunity to visit us again in the future. More 

New York, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Great place to stay if attending a function at Franklin Square. Staff were friendly and helpful at all times. Hallway noise can be heard in the rooms but not a big deal for one night. That's why I bring my headphones.

Review collected in partnership with Best Western

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for choosing to stay with us as you attended an event at our ballroom! We are so pleased to hear that you enjoyed your stay at our hotel. We do apologize that you experienced some noise interruption. Please alter the front desk if a guest is being loud or if you would liked to be moved to the... More 

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