We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 4 Troy hotels

BEST WESTERN PLUS Franklin Square Inn Troy/Albany

2.5 of 5 Hotel   |   1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
Hotel website
Hotel deals
Hotel amenities
Offers & Announcements
Save up to 20%
Save Saved
You added BEST WESTERN PLUS Franklin Square Inn Troy/Albany to your Saves list
BEST WESTERN PLUS Franklin Square Inn Troy/Albany
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
86%
Ranked #2 of 4 hotels in Troy
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 2 days ago
Andrea C Rockland Cty N.Y, United States
  • Overview
  • Reviews (185)
  • Photos (51)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (12)
  • Location
  • More
Write a Review

185 people have reviewed this hotel

Traveler rating
    96
    63
    14
    9
    3
See reviews for
78
37
15
36
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • Any
English first
Rockland Cty N.Y, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

We were attending a wedding and the location of Best Western Plus was excellent. The wedding venue was just across the street. There are also many restaurants in the area for lunch/dinner. Staff at Best Western very courteous and helpful.

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We are so pleased that you enjoyed your event at the Franklin Plaza as well as your stay at the BW Franklin Square Inn! We love being part of our guests' special events and we hope you will have an opportunity to come and stay with us again! More

Cape Cod, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

This is a very nice hotel. Convenient location. The lobby and grounds are very clean and well done. Good service from the front desk and waitstaff. Nice little breakfast in the am. Beds comfortable and room decor ok. Love that little downtown area, great little city to walk.

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you so much for taking the time to review our property! We are so pleased that you enjoyed your stay with us! We hope you are able to come back to Troy, NY and experience more of what our lovely city has to offer! More

berwick
1 review
5 of 5 stars Reviewed 1 week ago

On our way to a New England vacation we stayed one night. It was a wonderful experience, the staff was friendly and helpful and extremely enthusiastic about the revitalization of Troy. The location is excellent -- easy access from and to the highway, easy access to walking around the city and close to many good and interesting restaurants. We would... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you so much for choosing to stay with us! We are so very pleased to know you enjoyed your stay at our hotel and were able to explore some of our great city!! Here at the Best Western Plus Franklin Square Inn we are a *bit* excited about all that is happening in our city - glad you caught... More

bucks co pa
Contributor
20 reviews 20 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel is a good choice if you want to be super close to RPI. Great restaurants right across the street. Breakfast was good and the lounge where you eat the breakfast is really nice. Room was very clean and everything was in good working order. I need constant white noise while sleeping so next time I will bring a... More

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We are so pleased to know that you enjoyed your stay with us at the Best Western Plus Franklin Square Inn. It has been such a pleasure to have all of the RPI families like yourselves stay with us as you move students back into school. We are a few minutes walk from the school and many downtown attractions! We... More

bucks co pa
Contributor
20 reviews 20 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed at this hotel while moving my son into RPI. My husband walked back from campus one day and it took about 7 minutes. Dinosaur BBQ is right across the street (highly recommend) and the town of Troy has many, many small restaurants and shops within walking distance. The Hudson River is just across the street and was a great... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We are so pleased to hear you enjoyed your stay at our hotel. We love hosting our RPI families as they visit their students and explore the area. We hope you are able to explore more of Troy, NY as you come back to visit the school. I also really appreciate your feedback about the vending options, I will communicate... More

Liverpool, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is elegant, friendly, super clean and across the street from the Dinosaur BBQ on the Hudson river. For the money, the experience can not be beat. Warning: July and August is racing season in Saratoga just to the north. All or nearly all hotels and motels raise their prices significantly during this season.

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our property! We are so pleased to know you enjoyed your stay with us and the surrounding area. Troy has so many unique restaurants, shops, nightlife and so much history! We hope you will be able to come back to stay with us and explore more of our beautiful city! More

Mountain View, CA
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 1 week ago

We booked a king suite with two rooms on the Best Western website several weeks ago. We wanted two separate private rooms as we were taking our son back to RPI. When we arrived, the suite they assigned us to was one large room with a fold out sofa, fancy antique furniture and a whirlpool tub. When I returned to... More

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We apologize that there was an issue with the room type during your stay with us. I see that you booked your reservation online, and at that time only the one room luxury suite with the Jacuzzi was available. You may have seen pictures of the other 2 room suite, but that suite was already booked at the time you... More

Phoenix, United States
1 review
3 of 5 stars Reviewed 1 week ago

Great Hotel for visiting Rensselaer. Breakfast is decent. Rooms could smell better, cleaner, fresher. Close to Restaruants and small coffee shops. My suggestion would be that Best Western build another hotel near by RPI as there are not if any other good to great quality hotels near by. Parents week in October is already sold out. Parents staying in Latham... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our property! We love sharing our RPI pride with parents, students, and professors who stay at our hotel! We are sorry that we cannot accommodate you for parents weekend - we do recommend the La Quinta in Latham for that weekend if you cannot find anything in Troy, NY. We hope that... More

Boston, MA
Top Contributor
60 reviews 60 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 2 weeks ago

For those of you who have read my other reviews, I hope you will agree that I try hard to be positive and objective. This hotel did not allow me to do so. There are many hotel properties in Troy and the surrounding area. I recommend anyone considering this hotel also look near the Albany Airport just minutes away where... More

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

I would like to sincerely apologize for the inconvenience you experienced during your stay with us. At the Best Western Plus Franklin Square Inn we take great efforts to make sure every guest experiences the best comfort and convenience that we may offer and your stay did not meet our standards of service. We apologize for the other guests at... More

fort ann, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

we had a wonderful experience at franklin square. checked in 1 hour early with no hassle. close to many nice pubs and restaurants. this would be a great weekend get away hotel. troy is becoming more visitor friendly all the time.

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We are so pleased to know you enjoyed your stay with us! Thank you for taking the time to review our property and we sincerely hope you are able to come back and #EnjoyTroy !!! More

Owners: What's your side of the story?
If you own or manage BEST WESTERN PLUS Franklin Square Inn Troy/Albany, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to BEST WESTERN PLUS Franklin Square Inn Troy/Albany? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Franklin Square Inn Troy/Albany

Address: 1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
Phone Number:
Location: United States > New York > Troy
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Franklin Square Inn Troy/Albany 2.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Expedia, Priceline, Booking.com, Hotels.com, Tingo, Cheap Tickets, BookingOdigeoWL, Otel and Venere so you can book your BEST WESTERN PLUS Franklin Square Inn Troy/Albany reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Franklin Square Inn Hotel Troy

51 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (17)
Viewed
Room/suite (3)
Viewed
Hotel & grounds (2)
Viewed
Dining (2)
Viewed
Other (10)

Management photos: Courtesy of the property manager

Viewed
All management photos (35)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (20)
Viewed
Business center/function rooms (2)
Viewed
Dining (2)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Troy with
any amenities

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Located 0.4 miles from Rensselear Polytechnic Institute (RPI) and at the center of historic downtown Troy, the BEST WESTERN PLUS Franklin Square Inn Troy/Albany offers comfort and convenience within a short distance of all the major Albany, NY attractions. Stay at the BEST WESTERN PLUS Franklin Square Inn Troy/Albany as you attend your next wedding or event at one of our two luxurious ballrooms, the Franklin Plaza and Franklin Terrace. Make yourself at home in one of our luxurious 62 rooms. Standard rooms are available with either one king size bed or two queen size beds. Accessible rooms with specially designed bathroom grab bars, wheelchair accessible entrance ways, and roll in showers are available upon request. Upgrade to one of our deluxe rooms with a king size bed, whirlpool hot tub, and living area. Our two-room Fulton suite offers a king size bed, spa shower, living, dining and bar areas. All reservations include a full free hot breakfast, free high-speed wireless Internet access, free onsite parking, and free access to our gym and business center. All rooms are equipped with 32" inch flat screen television sets, refrigerators, individual cup coffee makers stocked with complimentary coffee and tea, hair dryers, and iron and ironing board sets. ... more   less 
Number of rooms
62

Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Franklin Square Inn Troy/Albany staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

;