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All 4 Troy hotels

BEST WESTERN PLUS Franklin Square Inn Troy/Albany

2.5 of 5 Hotel   |   1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
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Ranked #2 of 4 Hotels in Troy
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed 3 days ago
GD M Orlando, Florida
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218 reviews from our community

Traveler rating
    113
    76
    16
    10
    3
See reviews for
89
44
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43
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Orlando, Florida
Contributor
15 reviews 15 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed at this Best Western for a wedding, which was at Franklin Plaza and directly across the street from the hotel. The hotel personnel are very friendly. The lobby is spacious and clean. There was plenty of parking when we were there. The complimentary breakfast is average, with the typical breakfast menu items from scrambled eggs,... More

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our property! We are so pleased that you chose our hotel while attending your event at the Franklin Plaza. At the Franklin Hospitality Group we really enjoy being a part of our guests special day! We apologize if there was an issue with your bathroom door or faucets. If you ever have... More

Newburgh, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

We stayed for two nights for a wedding, and we were very pleased with everything. The rooms were clean and the bed was very comfortable. The TV was very nice as well. It was nice to have a refrigerator right in our room. We have not bee away in a long time, so this was very pleasant.

Review collected in partnership with Best Western

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We are so very pleased that you enjoyed your stay with us! Thank your for taking the time to review our hotel - and we hope that you have the opportunity to stay with us again in the future. More

Troy, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

The Best Western Plus was perfect for the short, 2 night stay for a wedding I was in. It was right across the street from the wedding venue (Franklin Plaza Ballroom). And close to bars and restaurants for the down time we had. The lobby was very clean. The rooms were also very clean. I could have used a little... More

Review collected in partnership with Best Western

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you so much for taking the time to review our hotel! We are so pleased your enjoyed your stay with us and your event at the Franklin Plaza! At the Best Western Plus Franklin Square Inn we take great pride the cleanliness and quality of our hotel and each and every guest experience. We are happy to know you... More

Milford, Pennsylvania
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice place to stay while visiting Troy. Stayed in a suite( room 124 I believe) which was large but could use a few minor upgrades, i.e a better fitting above the shower light with an exhaust fan for the moisture. The air conditioner was loud each time it came on, disrupting my wife's sleep. She also said the refrigerator sounded... More

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our hotel. We are so pleased that you enjoyed your stay with us! We apologize if there was any issue with the AC unit and I will have our maintenance staff take a look at that unit. We hope you have an opportunity to stay with us again in the future and... More

Troy/Albany, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great Hotel for Wedding at Franklin Plaza with friends and family. Staff was outstanding. Friendly, courteous and very helpful. Facility was very clean. I would highly recommend this facility to all my friends ds and family who also stayed there.

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our property! We are so pleased to know you enjoyed your stay with us and event at the Franklin Plaza! At the Franklin Hospitality Group we really enjoy being apart of our guests special events - thank you for choosing us for the big day! More

Florida
Top Contributor
57 reviews 57 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Small room, no safe in the room and a door that was paper thin - we heard everything! Don't get a room by the elevator or ice machine - always a bad idea. We turned on the heat and were overcome with fumes which lasted a good 30 minutes. Luckily the windows opened so until the smell was gone, we... More

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our property. We sincerely apologize that your stay did not meet your expectations and our reputation. At the BW Plus Franklin Square Inn, we hold ourselves to very high standards of service and comfort for each of our guests experience. We are more than happy to move guests to another room if... More

Redwood City, United States
1 review
2 of 5 stars Reviewed 1 week ago

This hotel has a really loud heating/AC unit in each room and for the first two nights I had trouble sleeping due to noise / cold issue. It really make my stay there unpleasant because I wasn't able to get a good night sleep. Hotel also does not have food service / restaurant, only serves breakfast which is sub-par. Food... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We apologize that you did not have a restful sleep when you stayed with us. Due to the size of our hotel, we do not have any food service other than our complimentary breakfast, but we are so conveniently located within walking distance to more than 20 restaurants and bars. We highly recommend Dinosaur BBQ, right our our back door,... More

Jackson, New Jersey
Top Contributor
123 reviews 123 reviews
21 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

For a visit to RPI, we stayed here 10/29/14. After a 3.5 hour drive from NJ and getting snarled in 15/20 minutes of traffic 5 minutes from the hotel due to accident I have to admit, Ivan's upbeat welcome was something I have not seen from the hotel industry in some time. After a brief intro, he welcomed us by... More

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our property! Our GM Ivan is definitely a treasure to have in the work place and sets a great example for all our staff! We are so pleased to know you enjoyed your stay, dinner and time in Troy and at RPI. We hope you have the opportunity to stay with us... More

Kingston, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Great hotel located close to good restaurants and shopping. The staff are friendly and informative.Hotel is very quiet and clean, Safe and plenty of parking. Many places in walking distance where you can grab something to eat or drink. The only place I stay in the Troy/Albany area.

Review collected in partnership with Best Western

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Bedford, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We had a very large family gathered for a wedding at the Franklin Plaza across the street. There were many little children and perhaps 60 adult guests. The staff was understanding and pleasant, as the group spent a lot of time in the lobby/dinning areal

Review collected in partnership with Best Western

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Additional Information about BEST WESTERN PLUS Franklin Square Inn Troy/Albany

Address: 1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
Phone Number:
Location: United States > New York > Troy
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Franklin Square Inn Troy/Albany 2.5*
Number of rooms: 62
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Also Known As:
Best Western Plus Franklin Square Inn Hotel Troy

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