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All 4 Troy hotels

BEST WESTERN PLUS Franklin Square Inn Troy/Albany

2.5 of 5 Hotel   |   1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
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BEST WESTERN PLUS Franklin Square Inn Troy/Albany
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Ranked #2 of 4 Hotels in Troy
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 1 week ago
Alyse F New York City, New York
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231 reviews from our community

Traveler rating
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    17
    10
    3
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94
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Contributor
15 reviews 15 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed here for a wedding that we were attending across the street. Both were great experiences. The hotel was clean and the staff was very friendly. The room was a little small but for a one night stay it really didn't both me. The TV was new and I like how Best Western has fresh disposable cups for the... More 

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New York, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I travel to the Albany area for business twice or three times per month. I have used many hotels in the Capital Region area. I find this is one of if not the best of choices. I usually find good rates at short notice, personnel is very accommodating, rooms are clean and very comfortable; the quality of beds, mattresses, bedspreads... More 

Review collected in partnership with Best Western

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you so much for taking the time to review our property! We are so pleased to know you enjoyed your stay with us. At the BW Plus Franklin Square Inn we take great pride in the ability to offer comfort and convenience to all our guests and we are happy to know your stays with us have exceeded your... More 

Poughkeepsie, NY
Top Contributor
72 reviews 72 reviews
20 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We booked a room for New Years Eve so we could go to an event at a local brewery. Check in was friendly and efficient. Parking, no problems. The room was very clean and nicely appointed. We were able to walk from here to the event easily. Only negative was breakfast was served from 6:30 to 9:30, not doable on... More 

Was this review helpful? Yes 1
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We are so pleased you enjoyed your stay with us on NYE! At the BW Plus Franklin Square Inn we really enjoy partnering with local businesses for their events and are so pleased that you enjoyed your stay with us and your evening at the brewery! Thank you for taking the time to review our property, rooms, parking and cleanliness.... More 

Bridgewater, NJ
Top Contributor
54 reviews 54 reviews
21 hotel reviews
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the hotel for one night during our drive to Vermont and really liked it. The hotel is in very good condition, rooms are nicely kept. The breakfast was more than expected with hot options such as eggs/potatoes/sausages and make your own waffle! It is also quite close to a highway so easy to get on/off. And if... More 

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our hotel. We are so pleased that you enjoyed your stay with us and that you were able to partake of the full hot complimentary breakfast buffet! We are also fans of Dino BBQ ! Thank you for choosing us and we hope you will have the opportunity to stay with us... More 

Sydney
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 12, 2014

Great location, room, breakfast, but most importantly, one thing we concern the most, cleanliness! When we travel we don't spend much time in hotel room but we do have quite high expectation for hygiene. Being one of the first hotels we stayed in our US-East Coast trip, this hotel in Troy has set the bar really high. Of course with... More 

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you so much for taking the time to review our property! We are so pleased that you enjoyed your stay at our hotel and that it exceeded your expectations. Troy, NY is indeed a beautiful town and we take great pride in being a part of the community! It is such a joy for us when our guests from... More 

Bayside, United States
2 reviews
5 of 5 stars Reviewed December 9, 2014

I've stayed at many Best Western's and again my expectations were met. Clean, comfortable room and a great full breakfast each morning. We had such a great time just hanging out in the lobby having fun and singing and dancing around the Christmas tree. We all had a wonderful weekend. Thank you.

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our hotel. We appreciate your loyalty to Best Western and are so happy that you chose to stay with us. We are also pleased that you enjoyed our holiday decorations! We hope that you have the opportunity to stay with us again in the future! More 

Albany, New York
1 review
3 of 5 stars Reviewed December 6, 2014

This hotel would be fine if they could fix the hot water issue. For wedding guests at Franklin Plaza it's hard to beat. Breakfast increases the value as it includes eggs ham and good sausage in addition to the usual waffles pastry and bagels.

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our property. We sincerely apologize for the issue with your hot water during your stay. One of our hot water heaters sprung a leak and it took 24 hours for the new unit to arrive. We know this was an inconvenience for our guest and sincerely apologize for the inconvenience. Please feel... More 

Austin, United States
1 review
5 of 5 stars Reviewed December 5, 2014

The staff are extremely friendly and helpful. The hotel/lobby are clean and very well maintained. As are the rooms. The free breakfast was excellent and well stocked. The location is central to downtown Troy and RPI. Overall this is a wonderful value!!

Review collected in partnership with Best Western

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 29, 2014

Clean, inexpensive, nice free breakfast. Would stay here again. Stayed one night. Manager was very friendly and informative. Seemed to be new hotel or recently renovated. It also passed the WAF (Wife Acceptance Factor).

Was this review helpful? Yes 1
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We are so pleased you and your wife enjoyed your recent stay with us! At the BW Plus Franklin Square Inn, we take great pride in our award-winning complimentary hot breakfast buffet - we are so pleased that you enjoyed it! We hope you have the opportunity to stay with us again in the future and explore more of the... More 

smithfield, United States
1 review
5 of 5 stars Reviewed November 29, 2014

traveling with my mommy yorky and her 2 tiny pups we were treated like preferred customers. room was clean and fresh smelling. staff was helpful, polite, professional and friendly. every need was addressed quickly and thoroughly. breakfast was outstanding everyday. parking was easy and adequate.

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our hotel! We always enjoy our guests who bring along their furry friends! Thank you for your kind words about our property, your room, the breakfast and our staff. We hope you and your pups will have an opportunity to stay with us again in the future! More 

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Additional Information about BEST WESTERN PLUS Franklin Square Inn Troy/Albany

Address: 1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
Phone Number:
Location: United States > New York > Troy
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Franklin Square Inn Troy/Albany 2.5*
Number of rooms: 62
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Also Known As:
Best Western Plus Franklin Square Inn Hotel Troy

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