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BEST WESTERN PLUS Franklin Square Inn Troy/Albany

#2 of 4 Hotels in Troy
Certificate of Excellence
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1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
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BEST WESTERN PLUS Franklin Square Inn Troy/Albany
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269 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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United States
4 of 5 stars Reviewed 2 days ago NEW

Thank you to your helpful staff. We enjoyed our stay at the Best Western Plus in Troy, NY. The location was convenient, the breakfast was delicious and I would recommend this hotel to anyone looking in the Troy area.

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We are so very pleased you enjoyed your stay with us! Thank you for complimenting our staff - we all go through rigorous training to ensure that we offer the best in customer service for each and every guest! We hope you have the opportunity to stay with us again in the future! Best Regards, Whitney Grey AGM More 

East Hanover, New Jersey
1 review
4 of 5 stars Reviewed 2 days ago NEW

Such a great value. Right over the bridge, walking distance to many food options including downtown area. We stayed there for a wedding at Franklin Plaza. Great integration of both facilities that are literally right across the street from each other.

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you so much for taking the time to review our hotel! We are so pleased you enjoyed your stay and special event with us! Troy, NY is really a unique city with so much to offer and we love it when our guests can get out and experience some of the amazing restaurants, shops and entertainment. Thank you again... More 

Grants Pass, United States
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is an excellent hotel! The staff was great and the room and amenities were top notch. Upon check in, we were upgraded to a suite, which we really appreciated! Will be back if we get back to Troy.

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our hotel! We are so pleased you enjoyed your stay with us and hope to see you again in the future. Thank you also for being a BW Rewards Member! More 

Philadelphia, Pennsylvania, United States
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed for two nights while visiting RPI with my daughter. I actually planned on one night, but severe storms were in the forecast and I was concerned about driving to Boston that afternoon, so I was able to add a night and leave the next morning. We went to the barbeque place that is right across the street. We... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We are so pleased you enjoyed your stay at our hotel during your recent visit to RPI! At the BW Plus Franklin Square Inn, we really enjoy hosting our RPI families, faculty, and visitors! We hope that if your student chooses to attend RPI, you and your family have the opportunity to stay with us many more times in the... More 

Albany, Ny
2 reviews
5 of 5 stars Reviewed 1 week ago

We couldn't have been more pleased with the entire process of booking and staying at the Best Western Plus Franklin Square Inn. All of our wedding guests were out of the area and we experienced nothing but the best and highest quality of service. Thank you all!

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you so much for taking the time to review our hotel! We are so pleased you enjoyed your stay with us! And congratulations on our wedding, we enjoyed hosting you and your guests at the Franklin Plaza. Troy, NY is really a unique city with so much to offer and we love it when our guests can get out... More 

Webster, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

My hubby and I stayed here one night for a friend's wedding. The check-in/check out process was simple and straightforward. The hotel exterior and lobby were very nice. Our room was on the small side with no real view at all, but we didn't mind as we were only staying the one night and hardly in the room. It was... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our hotel. We are so pleased you enjoyed your stay with us, but we sincerely apologize for the issues you noted in your review. If at any time you are staying with us you experience any kind of maintenance, housekeeping, or any other issue, please alter our front desk staff as soon... More 

Holden, Massachusetts
Level Contributor
81 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here for two nights for a friend's wedding and this is the best Best Western in which I've stayed. The hotel is actually quite lovely despite their bland photos online and the place is immaculate. The room we had was above average size and the suite in which the bride and groom were staying was... More 

Was this review helpful? Yes 1
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you so much for taking the time to review our hotel! We are so pleased you enjoyed your stay and special event with us! Troy, NY is really a unique city with so much to offer and we love it when our guests can get out and experience some of the amazing restaurants, shops and entertainment. Thank you again... More 

New York, New York, United States
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The rooms were very clean and nice. I stayed in a regular 2 queen bed room the first night and a suite the second night. I was very impressed with both rooms. We also enjoyed a great breakfast. It is very nice that a full hot breakfast is included adding even more value to an already excellent value. On top... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We are so pleased you enjoyed your stay with us on your special day! Thank you so much for choosing to have your wedding at Franklin Hospitality Group! We really enjoyed being a part of your special day and wish you and your bride many congratulations! Thank you for reviewing our hotel and venue! More 

Liverpool, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed May 23, 2015

If you are travelling in the Troy, NY area and are within 25 miles of downtown Troy, you cannot do better for overnight accommodations than this Best Western. It has the best combination of comfort, price, cleanliness and friendly staff that I know of. Combine this with the Dinosaur BBQ just across the street with a river view and a... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you so much for taking the time to review our hotel! We agree - You CAN'T do better:). Our hotel is so advantageously located next door to the Dino BBQ and within so many other restaurant and shops. We are so pleased you were able to enjoy a lot of the local treasures and we hope you have the... More 

Tegucigalpa, Honduras
Level Contributor
382 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
4 of 5 stars Reviewed May 21, 2015

The reviews and photos looked barely ok, but in fact the hotel is nicer than I expected. It has a good location in Troy, and ok for Albany in general. Free parking. In front of river walk, so it was nice to go there in the morning and afternoon. Hotel lobby is spacious, clean and light filled. Breakfast was ok,... More 

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We really appreciate that you took the time to review our hotel! At the Best Western Plus Franklin Square Inn, we take great pride in offering the best in comfort and convenience. We are so pleased that you enjoyed our breakfast (especially the coffee - we are fans of that machine too!), your room, and the lobby. Our hotel is... More 

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