We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN PLUS Franklin Square Inn Troy/Albany

#2 of 4 Hotels in Troy
Certificate of Excellence
GreenLeadersSilver level
Hotel website
Hotel deals
1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
Special Offer
1,000 bonus reward points
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Professional photos
BEST WESTERN PLUS Franklin Square Inn Troy\/Albany
View Map
Add Photo Write a Review

290 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    154
    95
    23
    14
    4
See reviews for
122
63
19
53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
  • All months
    (290)
  • Mar-May only
    (59)
  • Jun-Aug only
    (106)
  • Sep-Nov only
    (88)
  • Dec-Feb only
    (37)
All months
Machesney Park, United States
4 of 5 stars Reviewed yesterday NEW

This hotel is located in a very convenient area in historic downtown Troy, NY. Everything is within walking distance. I was pleased that the hotel has very comfortable beds and pillows. The towels are fluffy and big and the rooms are nice and clean. The staff is friendly, attentive and helpful, the breakfast is very good with a lot of... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
San Antonio
Level Contributor
110 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

First time stay here and were highly impressed with hotel and their staff. They remembered to have the complimentary items for Diamond Level rewards members in our room. Also, on our first night there my wife was feeling sick and needed an extra blanket to keep warm. The lady at the front desk cheerfully brought another blanket and said to... More 

Was this review helpful? Yes
MD, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel is consistently clean, friendly and welcoming. It is very close to RPI and in walking distance to restaurants. They offer a really great breakfast and it is very diverse and fresh that comes with the price of the room!

Review collected in partnership with Best Western

Was this review helpful? Yes 2
california
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night in August. The front desk staff was courteous and professional. Our room is short of one set of towels, and the young lady at the front desk delivered a set shortly after I hang up the phone; I was indeed pleasantly surprised that I didn't get the usual reply - "will notify house keeping." The... More 

Was this review helpful? Yes 1
Rochester, United States
1 review
5 of 5 stars Reviewed 1 week ago

While staying for my son's wedding the hotel staff was outstanding. They checked in to see if all was well and were there with towels to help dry the bride and bridal party when caught in a sudden down pour. I would recommend this hotel to anyone planning a wedding or anyone on vacation or a business trip!

Review collected in partnership with Best Western

Was this review helpful? Yes
Germantown, New York
Level Contributor
207 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Best Western Plus Franklin Square Inn is in the perfect location in Troy just across the street from Franklin Plaza. We were very pleased with everything during our stay from the hospitality of the staff to the cleanliness of the entire hotel. We stayed in a Queen double room which was a bit tight and the bathroom was small; however,... More 

Was this review helpful? Yes 1
L'Orignal
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Ok, this is a nice place to stay... And one of my favourite things... A Dino-saur BBQ right next door. Staff is friendly,everything is clean (cleanest/most organized hotel breakfast room ever) Our issue was we booked a week ago online. I used points and booked a king size room

Was this review helpful? Yes 1
Granby, Connecticut
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Joshua at check in was remarkable! Ver accommodating and helpful! Provided me with local restaurant suggestions and even some menu suggestions! The lobby had a comfortable feel to it and everything was nicely decorated and very well kept. The lobby offered glass containers with spigots of water with lemon or limes in it and a tray of cookies. Very refreshing... More 

Was this review helpful? Yes 1
United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 20, 2015

we arrived to this hotel to find our bath had only been partially cleaned...only clean towels; guests soaps were clearly used and personal body hair was all over the bath, floor and toilet!. someone actually came back from their home to reclean our room but only after we had to use it to get ready for a wedding that was... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We thank you for taking the time to review our hotel. We apologize that your stay was below your expectations and the standard that we set for ourselves. Thank you for alerting us to the issue with your bathroom so that we were able to send housekeeping to you to clean the bathroom. We also apologize that breakfast was crowded... More 

Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed July 20, 2015

that have me looking elsewhere....the scented sheets (we have allergies), the noise through the adjoining door, the lack of a hair dryer, the metal part of the bedframe sticking out to knock against an unsuspecting ankle,at the price. The location is great, the hotel itself is clean and pleasing, the parking is easy and convenient, the staff are friendly and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We thank you for taking the time to review our hotel and sincerely apologize that your stay was below your expectations. I apologize that your sheets were scented, our detergent is actually not scented whatsoever, and you might have had a reaction to some of our cleaning products or carpet shampoo. We do apologize if this is the case. We... More 

Questions? Get answers from hotel staff and past guests. Ask a question

46 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (44)
Viewed
Room/suite (7)
Viewed
Hotel & grounds (2)
Viewed
Dining (2)
Viewed
Other (33)

Management photos: Courtesy of the property manager

Viewed
All management photos (2)
Viewed
Hotel & grounds (2)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Troy
1.0 mi away
Hilton Garden Inn Troy
1.3 mi away
Olde Judge Mansion
Olde Judge Mansion
#3 of 4 in Troy
4.5 of 5 stars 54 reviews
5.6 mi away
Homewood Suites by Hilton Albany
Show Prices
Show Prices
Show Prices
3.8 mi away
La Quinta Inn & Suites Latham Albany Airport
6.7 mi away
Staybridge Suites Albany Wolf Rd-Colonie Center
4.1 mi away
Comfort Inn Latham/Albany North
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay