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BEST WESTERN PLUS Franklin Square Inn Troy/Albany

#1 of 4 Hotels in Troy
Certificate of Excellence
GreenLeadersSilver level
2.5 of 5
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1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
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BEST WESTERN PLUS Franklin Square Inn Troy/Albany
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Ranked #1 of 4 Hotels in Troy
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 2 days ago
Lady O Cooperstown, United States
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246 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cooperstown, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Luxe accommodation conveniently located downtown and near The Photography Center of the Capital District. Friendly and welcoming staff and accommodations. Parking is free and secure, a bonus feature in the middle of any city.

Review collected in partnership with Best Western

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New Paltz, NY
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This is a really upscale Best Western. Highly recommended for any destination in this area. We went to the Troy Music Hall and all was within walking distance including great food and wine bar. I always book directly with the hotel and was able to get a suite for $20 more. Good move as the room was very spacious, had... More 

Review collected in partnership with Best Western

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Mine Hill, NJ, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

We were in town for my brother's wedding at the Franklin Plaza Ballroom and couldn't have asked for a better experience. We had our 13+ year old dog with us, and the hotel provided the perfect opportunity to be able to participate in the weekend's events while being close by so we could check in on him often. Our past... More 

Review collected in partnership with Best Western

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We are so pleased to hear you enjoyed your stay with us! And that your pet enjoyed their stay as well:). We know from experience it can be difficult traveling with our furry family members and we try to make the trip as convenient as possible. Thank you for staying with us as you attended the wedding at our banquet... More 

Rotterdam, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Had a great stay while attending a wedding in Troy, NY. The room was clean, comfortable, and in very close proximity to stores, restaurants, and more. Great hot & cold breakfast offered in the morning thank you for a nice stay.

Review collected in partnership with Best Western

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for choosing to stay with us during your special event! We are so very pleased to know you enjoyed your stay with us and were able to explore downtown Troy! We take great pride in our location in the heart of the downtown area and are so pleased when our guests take advantage of our proximity to all... More 

New Hampshire
Contributor
14 reviews 14 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

visiting Rennselaer Polytech Institute after several other colleges and very long drive. Definitely pleased with this hotel, which was recommended to me by a friend. Also with dining choices nearby. My daughter is a vegan and loved Xs and Os on 4th St.

Review collected in partnership with Best Western

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New City, New York
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 23, 2015

I like it when hotels are clean and you get a lot for an affordable price. I used Expedia to book our overnight stay, there wasn't any problem checking in and out. The free breakfast was pretty good. We were expecting to get just a variety of cereals, oatmeal and boiled eggs but there was more -- scrambled eggs, hot... More 

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our hotel. We are so pleased that you enjoyed our award winning hotel and complimentary full hot breakfast buffet! We sincerely hope you have the opportunity to stay with us again and experience more of the city around us! Regards, More 

Stephentown, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 23, 2015

Stayed for one night at this location. Staff was exceptional. Helped with our every request. One staffer offered to shovel out our truck for us after a snowstorm. Hotel is clean, rooms are beautiful and in good working condition. Window a little drafty but had curtains to fix that. Highly recommend this hotel and I would stay here again.

Review collected in partnership with Best Western

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We are so pleased you enjoyed your stay with us! We apologize for all the inclement weather, but are happy to know our staff was ready to dig you out of all the white stuff! We hope you have the opportunity to stay with us again, perhaps when the weather is a little nicer and you are able to explore... More 

Lexington, Massachusetts
1 review
4 of 5 stars Reviewed February 23, 2015

It was fine for a night. Clean rooms. Nothing special. Good location. Breakfast was not very impressive, but is included in room price. Parking lot is small, as is fitness area. No pool. Service was good.

Review collected in partnership with Best Western

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Troy, United States
1 review
5 of 5 stars Reviewed February 23, 2015

The small but efficiently laid out room was clean, and the remodel was done with attention to detail. Heater was modern and easy to operate, but a little loud. Elevator door was a bit jerky. Smooth tile floor in lobby area was wet, and very slippery. Snow in the parking lot was cleared fairly well from that morning's precipitation, and... More 

Review collected in partnership with Best Western

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our hotel. It definitely feels like ages since this property was a Super 8 - almost 15 years ago! Our owners have definitely put a lot of time and resources into making it what it is today - and there are always new projects! Thank you for letting us know about the... More 

Franklin Square, New York
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 20, 2015 via mobile

It was a nice stay. It was an unexpected stay. It's a nice and no frills hotel. Clean. Neat. Nice staff. Easy check out. Breakfast was a plus. Overall good stay!!! I can't say more. They keep making me!

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our property - we know your time is valuable! We hope you have the opportunity to stay at our property again in the future. We are located right in the center of downtown Troy, around many shops and restaurants. Our front desk staff is always happy to offer recommendations and directions to... More 

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