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BEST WESTERN PLUS Franklin Square Inn Troy/Albany

#2 of 4 Hotels in Troy
Certificate of Excellence
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1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
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BEST WESTERN PLUS Franklin Square Inn Troy/Albany
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BEST WESTERN PLUS Franklin Square Inn Troy/Albany
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280 Reviews from our TripAdvisor Community

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    149
    93
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
  • All months
    (280)
  • Mar-May only
    (59)
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    (96)
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    (88)
  • Dec-Feb only
    (37)
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United States
1 review
2 of 5 stars Reviewed 1 week ago

we arrived to this hotel to find our bath had only been partially cleaned...only clean towels; guests soaps were clearly used and personal body hair was all over the bath, floor and toilet!. someone actually came back from their home to reclean our room but only after we had to use it to get ready for a wedding that was... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We thank you for taking the time to review our hotel. We apologize that your stay was below your expectations and the standard that we set for ourselves. Thank you for alerting us to the issue with your bathroom so that we were able to send housekeeping to you to clean the bathroom. We also apologize that breakfast was crowded... More 

Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

that have me looking elsewhere....the scented sheets (we have allergies), the noise through the adjoining door, the lack of a hair dryer, the metal part of the bedframe sticking out to knock against an unsuspecting ankle,at the price. The location is great, the hotel itself is clean and pleasing, the parking is easy and convenient, the staff are friendly and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We thank you for taking the time to review our hotel and sincerely apologize that your stay was below your expectations. I apologize that your sheets were scented, our detergent is actually not scented whatsoever, and you might have had a reaction to some of our cleaning products or carpet shampoo. We do apologize if this is the case. We... More 

red bank, United States
1 review
5 of 5 stars Reviewed 1 week ago

It was a very pleasurable stay, the staff were very friendly and professional. They provided a very good hot and cold breakfast and the cookies in the lobby were an extra treat n the afternoon! The bed was very comfortable, a quality TV was also in the room and it's dog friendly, my Mini Schanauzer was totally at ease,

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We are so pleased to know you enjoyed your stay with us! We know you have many options when choosing a hotel, and we are so happy that you and your pet chose to stay with us! We hope you have the opportunity to return in the future, thanks again! More 

Vancouver, Washington
Level Contributor
136 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 1 week ago

Room was small but clean, the staff was friendly. The wifi was not very good. It is right across the street from a good BBQ restaurant. It is also on a main road but the traffic noise was not to bad..

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our hotel! We are pleased you enjoyed your stay with us, but we apologize you had an issue with the wifi. Please alert the Front Desk Agent to any issue you experience while you are with us - sometimes we do need to reboot the Wifi or contact our provider. Thank you... More 

Buffalo, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

I stayed for business and the Government rate was not honored. The air conditioner was extremely loud in the room and sleeping was difficult, there was no air conditioner in the hallways or elevator. The two nights I stayed at the hotel was 89 degrees out and humid. So the hallways were very uncomfortable. The staff at check out and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our hotel. I apologize that at the time your made your reservation we were already sold out of our allotted government rate rooms. Even though it was passed the deadline for the group rate, we did still honor the group rate for the conference you were attending. But I do apologize for... More 

Kansas City, Missouri, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice place, our room was small but very clean, very good breakfast. Parking lot is small so if something special is going on, you may have trouble finding a place to park. This particular night there was a wedding, however at 1:30 in the morning, the party started in the lobby which was loud enough to wake me. We were... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We appreciate you taking the time to review our hotel. We apologize that you had an issue with parking, we do have another lot across the street if the one directly behind the hotel is full. The Front Desk Agent would be more than happy to point you in the right direction. We also apologize that you experienced an issue... More 

Torrance, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed in a king suite which was exquisite!! This hotel is beautiful. We were very pleasantly surprised. We will stay here whenever we are passing through Troy, NY. Also, Dinosaur BBQ next door was a great dinner at an affordable price!!

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking time to review our hotel! We are so pleased you enjoyed your stay in one of our luxury suites and that you were able to explore the downtown area and eat at Dinosaur BBQ! We hope you have the opportunity to stay with us again in the future! Best Regards, Whitney Grey AGM More 

Tampa, Florida
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

In an effort to keep this short and concise- If you are looking for a hotel near RPI- this is the only one to choose from. The STAFF make it worth the stay!! The are as nice, helpful, and pleasant as you could imagine!! However, this hotel is dated and is in need of updating inside and outside. Rooms with... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our hotel! We are so pleased that you enjoyed your interactions with our staff! We do apologize that you had noisy neighbors - if at any time during your stay you experience any issue, please alert the front desk staff. We would be happy to either move you to another room or... More 

Portland, Oregon
Level Contributor
233 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 238 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Having earned more than 300,000 BW points, I have stayed in more than a few Best Western hotels, as well as many other hotels. This was definitely one of my very favorite stays in a Best Western. I would absolutely stay here again, and would recommend it to others. This is an example of where the BW Plus is an... More 

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

On behalf of our entire staff I would like to thank you for your review. We are so pleased to know you, a valued BW Rewards Member, enjoyed your stay with us. Thank you for the high compliment of saying this was "one of your very favorite stays in a Best Western"! Our staff goes through rigorous training to ensure... More 

plymouth meeting, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

enjoyed the stay ,the room was great, the bed comfortable, the bathroom clean, the staff brought up extra towels for showering immediately when asked. breakfast was good, the espresso machine was interesting, would be better to offer a barrista with real coffee

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We are so pleased to know you enjoyed your stay with us! Thank you for taking the time to review our hotel and for complimenting our staff. We hope you have the opportunity to stay with us again in the future. Best Regards, Whitney Grey AGM More 

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