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All 4 Troy hotels

BEST WESTERN PLUS Franklin Square Inn Troy/Albany

2.5 of 5 Hotel   |   1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
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87%
Ranked #2 of 4 hotels in Troy
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed yesterday
Monica M Phoenix, United States
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  • Reviews (178)
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178 people have reviewed this hotel

Traveler rating
    92
    61
    14
    8
    3
See reviews for
74
36
15
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Any
English first
Phoenix, United States
1 review
3 of 5 stars Reviewed yesterday NEW

Great Hotel for visiting Rensselaer. Breakfast is decent. Rooms could smell better, cleaner, fresher. Close to Restaruants and small coffee shops. My suggestion would be that Best Western build another hotel near by RPI as there are not if any other good to great quality hotels near by. Parents week in October is already sold out. Parents staying in Latham... More

Review collected in partnership with Best Western

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Boston, MA
Top Contributor
60 reviews 60 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

For those of you who have read my other reviews, I hope you will agree that I try hard to be positive and objective. This hotel did not allow me to do so. There are many hotel properties in Troy and the surrounding area. I recommend anyone considering this hotel also look near the Albany Airport just minutes away where... More

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

I would like to sincerely apologize for the inconvenience you experienced during your stay with us. At the Best Western Plus Franklin Square Inn we take great efforts to make sure every guest experiences the best comfort and convenience that we may offer and your stay did not meet our standards of service. We apologize for the other guests at... More

fort ann, United States
1 review
5 of 5 stars Reviewed 1 week ago

we had a wonderful experience at franklin square. checked in 1 hour early with no hassle. close to many nice pubs and restaurants. this would be a great weekend get away hotel. troy is becoming more visitor friendly all the time.

Review collected in partnership with Best Western

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We are so pleased to know you enjoyed your stay with us! Thank you for taking the time to review our property and we sincerely hope you are able to come back and #EnjoyTroy !!! More

1 review
5 of 5 stars Reviewed 1 week ago

Great stay with a very friendly and helpful staff. Breakfast is outstanding. Endless hot coffee, waffles, eggs and sweets. Roomy sunlight area with many tables so there's no waiting or standing around to eat. In the center of all the action. Dinosaur BBQ across the street. Huge farmers' market on Saturday. Many little boutiques and restaurants within walking distance. Very... More

Review collected in partnership with Best Western

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you so much for complimenting our staff! We are rather proud of them as well! We are so pleased to know you enjoyed your stay with us and were able to explore a bit of our town. The Troy Waterfront Farmers Market - its one of our favorites as well! We hope you will have the opportunity to stay... More

Rochester, United States
1 review
5 of 5 stars Reviewed 1 week ago

We had a family gathering at the Best Western in Troy. It was a great location right on the Hudson River and within walking distance of a newly renovated Troy, NY. I loved the fact that we could walk along the river, walk to great restaurants and walk to downtown without having to drive to a location. We were only... More

Review collected in partnership with Best Western

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you so much for taking the time to review our property! We are so pleased that you enjoyed your stay with us and the surrounding area. We look forward to your next visit with us! More

Lebanon, United States
1 review
5 of 5 stars Reviewed 1 week ago

This is a very nice hotel. Very inviting lobby, staff very helpful, location great, very clean and comfortable room. I would definitely recommend this hotel to anyone going to Saratoga Springs race track. Troy was a nice place to come back to every night. Great places to eat and very relaxing. The Saturday outdoor market was great and everything was... More

Review collected in partnership with Best Western

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for choosing our hotel during your recent trip to Saratoga Springs, NY! We love having racetrack visitors stay with us! We are so pleased to know you enjoyed your stay at our hotel as well as the surrounding area. Please come again soon - Fall is a great time in upstate New York! More

Long Island, NY
Contributor
13 reviews 13 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel was very clean and comfortable and had a beautiful lobby. The staff could not be more polite. The free continental breakfast was very good and had a large selection. There were bars and restaurants all in walking distance. A magazine (518) called it the next "Brooklyn" Seems like alot going on in the area. Not sure if I... More

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for your review of our hotel! We take great pride in our city and love when our guests are able to not only enjoy the comfort of our hotel but the convenience to this up and coming city! There are so many local gems that we really hope you have a chance to return and experience more of... More

carmel, United States
1 review
4 of 5 stars Reviewed 1 week ago

The hotel was clean and comfortable. The staff was helpful. The breakfast in the morning was good.. The facility was clean and well organized. There was something there for everyone. There were stores and restaurants within walking distance.

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you so much for taking the time to review our property and we are so pleased to know that you enjoyed your stay with us! More

CT, USA
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel itself is very nice. Rooms are decorated in a modern style and are up to date. House keeping staff met us in the hallway and each time made an effort to welcome us proactively and with a smile. The breakfast buffet had generous selections and the food displays are nice. Overall, the hotel was pleasant. Our immediate thought... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We are so pleased you enjoyed your stay with us and were able to explore some of the downtown! At the Best Western Plus Franklin Square Inn we seek to make every guest experience exceed expectations and we are happy to have done so with you! Please come and visit us again! More

Point Pleasant, NJ, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel was an unexpectedly pleasurable experience. I travel a great deal on business and am used to checking in and falling asleep. There was a free concert in the adjacent waterfront park. The local taverns were jumping. The staff couldn't have been nicer. The room was fantastic for the price and the bed comfortable.

Review collected in partnership with Best Western

Was this review helpful? Yes
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Additional Information about BEST WESTERN PLUS Franklin Square Inn Troy/Albany

Address: 1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
Phone Number:
Location: United States > New York > Troy
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Franklin Square Inn Troy/Albany 2.5*
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Also Known As:
Best Western Plus Franklin Square Inn Hotel Troy

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Located 0.4 miles from Rensselear Polytechnic Institute (RPI) and at the center of historic downtown Troy, the BEST WESTERN PLUS Franklin Square Inn Troy/Albany offers comfort and convenience within a short distance of all the major Albany, NY attractions. Stay at the BEST WESTERN PLUS Franklin Square Inn Troy/Albany as you attend your next wedding or event at one of our two luxurious ballrooms, the Franklin Plaza and Franklin Terrace. Make yourself at home in one of our luxurious 62 rooms. Standard rooms are available with either one king size bed or two queen size beds. Accessible rooms with specially designed bathroom grab bars, wheelchair accessible entrance ways, and roll in showers are available upon request. Upgrade to one of our deluxe rooms with a king size bed, whirlpool hot tub, and living area. Our two-room Fulton suite offers a king size bed, spa shower, living, dining and bar areas. All reservations include a full free hot breakfast, free high-speed wireless Internet access, free onsite parking, and free access to our gym and business center. All rooms are equipped with 32" inch flat screen television sets, refrigerators, individual cup coffee makers stocked with complimentary coffee and tea, hair dryers, and iron and ironing board sets. ... more   less 
Number of rooms
62

Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Franklin Square Inn Troy/Albany staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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