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All 4 Troy hotels

BEST WESTERN PLUS Franklin Square Inn Troy/Albany

2.5 of 5 Hotel   |   1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
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BEST WESTERN PLUS Franklin Square Inn Troy/Albany
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Ranked #1 of 4 Hotels in Troy
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 5 days ago
Momfixit88 New City, New York
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239 reviews from our community

Traveler rating
    129
    80
    17
    10
    3
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96
49
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New City, New York
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars NEW

I like it when hotels are clean and you get a lot for an affordable price. I used Expedia to book our overnight stay, there wasn't any problem checking in and out. The free breakfast was pretty good. We were expecting to get just a variety of cereals, oatmeal and boiled eggs but there was more -- scrambled eggs, hot... More 

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our hotel. We are so pleased that you enjoyed our award winning hotel and complimentary full hot breakfast buffet! We sincerely hope you have the opportunity to stay with us again and experience more of the city around us! Regards, More 

Stephentown, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed for one night at this location. Staff was exceptional. Helped with our every request. One staffer offered to shovel out our truck for us after a snowstorm. Hotel is clean, rooms are beautiful and in good working condition. Window a little drafty but had curtains to fix that. Highly recommend this hotel and I would stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We are so pleased you enjoyed your stay with us! We apologize for all the inclement weather, but are happy to know our staff was ready to dig you out of all the white stuff! We hope you have the opportunity to stay with us again, perhaps when the weather is a little nicer and you are able to explore... More 

Troy, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

The small but efficiently laid out room was clean, and the remodel was done with attention to detail. Heater was modern and easy to operate, but a little loud. Elevator door was a bit jerky. Smooth tile floor in lobby area was wet, and very slippery. Snow in the parking lot was cleared fairly well from that morning's precipitation, and... More 

Review collected in partnership with Best Western

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Franklin Square, New York
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

It was a nice stay. It was an unexpected stay. It's a nice and no frills hotel. Clean. Neat. Nice staff. Easy check out. Breakfast was a plus. Overall good stay!!! I can't say more. They keep making me!

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New York, New York, United States
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My fiance and I happened to be in the Troy area over the weekend and didn't quite feel like driving back down to NYC that night so we decided to stay the night. A quick google search and a short drive settled us on the Best Western. Staff was accommodating with walk-in bookings and the desk clerk seemed to know... More 

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you so much for taking the time to review our property! We are proud to know that you walked in and had a good experience from the moment of your arrival. Our staff takes great pride in offering each of our guests the best combination of comfort and convenience. We hope you will have the opportunity to stay with... More 

BROOKLYN
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My stay in Best Western Plus was great. The room, the staff and breakfast was excellent. Check in and check out was fast and easy. The surrounding area is not the best, but there's a number of geat resturants.

Review collected in partnership with Best Western

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Brewerton, New York
Contributor
20 reviews 20 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hubby and I love Troy...such a fun town, so we decided to go for a long weekend to celebrate my birthday. We've always wanted to stay at the BW Franklin Square and was able to get a decent price. The room is small, not the smallest we've ever been in, but small just the same. the bathroom is a good... More 

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New York City, New York
Contributor
15 reviews 15 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for a wedding that we were attending across the street. Both were great experiences. The hotel was clean and the staff was very friendly. The room was a little small but for a one night stay it really didn't both me. The TV was new and I like how Best Western has fresh disposable cups for the... More 

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New York, United States
1 review
5 of 5 stars Reviewed January 14, 2015

I travel to the Albany area for business twice or three times per month. I have used many hotels in the Capital Region area. I find this is one of if not the best of choices. I usually find good rates at short notice, personnel is very accommodating, rooms are clean and very comfortable; the quality of beds, mattresses, bedspreads... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you so much for taking the time to review our property! We are so pleased to know you enjoyed your stay with us. At the BW Plus Franklin Square Inn we take great pride in the ability to offer comfort and convenience to all our guests and we are happy to know your stays with us have exceeded your... More 

Poughkeepsie, NY
Top Contributor
77 reviews 77 reviews
21 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed January 11, 2015

We booked a room for New Years Eve so we could go to an event at a local brewery. Check in was friendly and efficient. Parking, no problems. The room was very clean and nicely appointed. We were able to walk from here to the event easily. Only negative was breakfast was served from 6:30 to 9:30, not doable on... More 

Was this review helpful? Yes 1
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We are so pleased you enjoyed your stay with us on NYE! At the BW Plus Franklin Square Inn we really enjoy partnering with local businesses for their events and are so pleased that you enjoyed your stay with us and your evening at the brewery! Thank you for taking the time to review our property, rooms, parking and cleanliness.... More 

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Additional Information about BEST WESTERN PLUS Franklin Square Inn Troy/Albany

Address: 1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
Phone Number:
Location: United States > New York > Troy
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Franklin Square Inn Troy/Albany 2.5*
Number of rooms: 62
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Also Known As:
Best Western Plus Franklin Square Inn Hotel Troy

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