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All 4 Troy hotels

BEST WESTERN PLUS Franklin Square Inn Troy/Albany

2.5 of 5 Hotel   |   1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
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Ranked #2 of 4 Hotels in Troy
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 2 weeks ago
TW168 Sydney
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227 reviews from our community

Traveler rating
    120
    77
    17
    10
    3
See reviews for
94
44
18
45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location, room, breakfast, but most importantly, one thing we concern the most, cleanliness! When we travel we don't spend much time in hotel room but we do have quite high expectation for hygiene. Being one of the first hotels we stayed in our US-East Coast trip, this hotel in Troy has set the bar really high. Of course with... More 

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you so much for taking the time to review our property! We are so pleased that you enjoyed your stay at our hotel and that it exceeded your expectations. Troy, NY is indeed a beautiful town and we take great pride in being a part of the community! It is such a joy for us when our guests from... More 

Bayside, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I've stayed at many Best Western's and again my expectations were met. Clean, comfortable room and a great full breakfast each morning. We had such a great time just hanging out in the lobby having fun and singing and dancing around the Christmas tree. We all had a wonderful weekend. Thank you.

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our hotel. We appreciate your loyalty to Best Western and are so happy that you chose to stay with us. We are also pleased that you enjoyed our holiday decorations! We hope that you have the opportunity to stay with us again in the future! More 

Albany, New York
1 review
3 of 5 stars Reviewed 3 weeks ago

This hotel would be fine if they could fix the hot water issue. For wedding guests at Franklin Plaza it's hard to beat. Breakfast increases the value as it includes eggs ham and good sausage in addition to the usual waffles pastry and bagels.

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our property. We sincerely apologize for the issue with your hot water during your stay. One of our hot water heaters sprung a leak and it took 24 hours for the new unit to arrive. We know this was an inconvenience for our guest and sincerely apologize for the inconvenience. Please feel... More 

Austin, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff are extremely friendly and helpful. The hotel/lobby are clean and very well maintained. As are the rooms. The free breakfast was excellent and well stocked. The location is central to downtown Troy and RPI. Overall this is a wonderful value!!

Review collected in partnership with Best Western

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 4 weeks ago

Clean, inexpensive, nice free breakfast. Would stay here again. Stayed one night. Manager was very friendly and informative. Seemed to be new hotel or recently renovated. It also passed the WAF (Wife Acceptance Factor).

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We are so pleased you and your wife enjoyed your recent stay with us! At the BW Plus Franklin Square Inn, we take great pride in our award-winning complimentary hot breakfast buffet - we are so pleased that you enjoyed it! We hope you have the opportunity to stay with us again in the future and explore more of the... More 

smithfield, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

traveling with my mommy yorky and her 2 tiny pups we were treated like preferred customers. room was clean and fresh smelling. staff was helpful, polite, professional and friendly. every need was addressed quickly and thoroughly. breakfast was outstanding everyday. parking was easy and adequate.

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our hotel! We always enjoy our guests who bring along their furry friends! Thank you for your kind words about our property, your room, the breakfast and our staff. We hope you and your pups will have an opportunity to stay with us again in the future! More 

Waterford, New York
1 review
5 of 5 stars Reviewed 5 weeks ago

Recently stayed at the Best western in Troy, we were very pleased with all the amenities and the kindness and efficiency of the entire staff we encountered. The breakfast was convenient and wonderful. I would recommend the hotel to anyone looking for a place to stay that they felt comfortable in.

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our hotel and for complimenting our staff! At the Best Western Plus Franklin Square Inn we take pride in offering award winning customer service in all aspects of our guests' stay. We look forward to your next stay with us! More 

Buffalo, United States
1 review
4 of 5 stars Reviewed November 21, 2014

Went to the HackPRI event as a sponsor. Drove in and didn't get to check-in until maybe 4am but the receptionist was there with a smile. Place felt like a home not a hotel. Wifi didn't have a password which I really love! No messing with setting or signups or anything. Only bad thing was parking. COULD NOT FIND A... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our hotel! We are so pleased that you had a seamless check-in experience and stay with us. However, we do apologize for the parking problem you encountered. There is additional parking across the street and our front desk staff would be more than happy to point you in the right direction. We... More 

Liberty Hill, TX
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 20, 2014

Campus tour of RPI, and stayed at the Franklin. Consierge was a doll, even offered a ride up to the campus. Great breakfast choices, unlimited juice, waffles, scamble with ham, sausage, breads...really complete, AND the coffee machine gives you caps, mochas, really great way to start the day. Front desk loaned a plug for phone charge since I only had... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our property! We are so pleased you enjoyed your stay with us! We are happy you were able to use our coffee machine - it is a new addition and we are all VERY happy with all the options! We hope you have the opportunity to visit us again in the future! More 

Orlando, Florida
Contributor
18 reviews 18 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 17, 2014

My wife and I stayed at this Best Western for a wedding, which was at Franklin Plaza and directly across the street from the hotel. The hotel personnel are very friendly. The lobby is spacious and clean. There was plenty of parking when we were there. The complimentary breakfast is average, with the typical breakfast menu items from scrambled eggs,... More 

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our property! We are so pleased that you chose our hotel while attending your event at the Franklin Plaza. At the Franklin Hospitality Group we really enjoy being a part of our guests special day! We apologize if there was an issue with your bathroom door or faucets. If you ever have... More 

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Additional Information about BEST WESTERN PLUS Franklin Square Inn Troy/Albany

Address: 1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
Phone Number:
Location: United States > New York > Troy
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Franklin Square Inn Troy/Albany 2.5*
Number of rooms: 62
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Also Known As:
Best Western Plus Franklin Square Inn Hotel Troy

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