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BEST WESTERN PLUS Franklin Square Inn Troy/Albany

#2 of 4 Hotels in Troy
Certificate of Excellence
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1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
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BEST WESTERN PLUS Franklin Square Inn Troy/Albany
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BEST WESTERN PLUS Franklin Square Inn Troy/Albany
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253 reviews from our community

Traveler rating
    136
    84
    18
    12
    3
See reviews for
104
52
19
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Edgewood, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Attending a funeral in Troy NY. Had not be back to Troy since 2006. This hotel is so centrally located to many wonderful restaruants and ones that are glute Free. Staff was incredible, hotel was clean bright and accomodating. Definitely 5 stars from me.

Review collected in partnership with Best Western

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New York, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great place to stay if attending a function at Franklin Square. Staff were friendly and helpful at all times. Hallway noise can be heard in the rooms but not a big deal for one night. That's why I bring my headphones.

Review collected in partnership with Best Western

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for choosing to stay with us as you attended an event at our ballroom! We are so pleased to hear that you enjoyed your stay at our hotel. We do apologize that you experienced some noise interruption. Please alter the front desk if a guest is being loud or if you would liked to be moved to the... More 

providence, RI
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel is fine, clean room, bed OK, clean bathroom. Hall a little dark and dingy. Exterior a little beat. Nice lobby. Biggest complaint is cost, we were there during a wedding weekend and the hotel felt the need to jack up the rate to $160 + taxes. This is not a $180 a night hotel. If you get it... More 

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We thank you for taking the time to review our hotel and apologize that you were not completely satisfied with your stay. At the Best Western Plus Franklin Square Inn we take great pride in offered each of our guests comfortable, convenient and exceptional accommodations. We apologize that the price point was not what you expected, our rates do vary... More 

Chicago, Illinois
Top Contributor
74 reviews 74 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I chose this hotel for a family event that required five rooms. The reviews all seemed very favorable, and I have honestly had good experience with Best Western Plus hotels. This one really falls short of the "Plus" brand though. On the plus side, The hotel itself looks good from the outside, is in a pretty convenient location (albeit on... More 

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We apologize that your stay with us was so unsatisfactory and thank you for taking the time to review our hotel. I would like to address some of the issues you brought to our attention: To begin, we apologize that you found our breakfast so below your standards. We take great pride in offering a large volume of items complimentary... More 

Holtsville
1 review
5 of 5 stars Reviewed 2 weeks ago

Nice and clean hotel. Very close to RPI, and takes only a few minutes to get there. Excellent breakfast. comfortable bed. Room is somewhat small, but decoration is nice. The gym is very good. Hotel staff are very friendly and helpful.

Review collected in partnership with Best Western

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for taking the time to review our hotel! We are so pleased to hear you enjoyed your stay with us! Thank you for also taking time to enjoy our 24-hr on-site gym that is complimentary to all guests. We hope you have the opportunity to stay with us again in the future! More 

Naperville, Illinois, USA
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My daughter and I stayed here for two nights on a college visit to RPI. The hotel was wonderfully clean and comfortable. The staff was warm and friendly with great information on where to eat and what to do on a holiday weekend. The breakfast was wonderful... a great selection of food - warm and cold. Plus juice, water and... More 

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you so much for taking the time to review our hotel! We are so pleased to know that you enjoyed your stay with us during your recent trip to RPI. We truly enjoy having RPI parents and guests stay with us as their students tour and attend the university. We hope that you and your family will be able... More 

Philadelphia, Pennsylvania
Top Contributor
61 reviews 61 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Close to RPI, walkable to restaurants. Decent hot breakfast and very welcoming front desk. Beds were far too soft and pillows were lumpy. Wifi only worked decently in common area. We weren't expecting much, so this was fine. I may actually stay here again if I find myself in Troy.

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We appreciate you taking the time to review our hotel! we are pleased to know you enjoyed your stay with us - especially the breakfast! We do apologize if you had an issue with the wifi. We recently upgraded our system to the highest possible for our area. If you ever have an issue with speed again, please consult our... More 

Cooperstown, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Luxe accommodation conveniently located downtown and near The Photography Center of the Capital District. Friendly and welcoming staff and accommodations. Parking is free and secure, a bonus feature in the middle of any city.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for choosing our hotel and for taking the time to review our property! We are pleased to know your enjoyed your stay with us and hope you have the opportunity to stay with us again in the future. As always, our front desk staff is more than happy to assist in restaurant suggestions and directions and information on... More 

New Paltz, NY
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This is a really upscale Best Western. Highly recommended for any destination in this area. We went to the Troy Music Hall and all was within walking distance including great food and wine bar. I always book directly with the hotel and was able to get a suite for $20 more. Good move as the room was very spacious, had... More 

Review collected in partnership with Best Western

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Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

I must say, we take great pride in the title of your review, "Best of the the Best Westerns!" Thank you so much for taking the time to write such a glowing review of our property! We are so pleased you enjoyed your stay with us and your evening in Troy. We love the Troy Music Hall and the wine... More 

Mine Hill, NJ, United States
1 review
4 of 5 stars Reviewed March 15, 2015

We were in town for my brother's wedding at the Franklin Plaza Ballroom and couldn't have asked for a better experience. We had our 13+ year old dog with us, and the hotel provided the perfect opportunity to be able to participate in the weekend's events while being close by so we could check in on him often. Our past... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

We are so pleased to hear you enjoyed your stay with us! And that your pet enjoyed their stay as well:). We know from experience it can be difficult traveling with our furry family members and we try to make the trip as convenient as possible. Thank you for staying with us as you attended the wedding at our banquet... More 

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