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Riverside Hotel

Riverside Drive, Branston, Burton upon Trent DE14 3EP, England
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Riverside Hotel
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288 Reviews from our TripAdvisor Community

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Traveler rating
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    59
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • English first
  • German first
  • Any
English first
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    (288)
  • Mar-May only
    (74)
  • Jun-Aug only
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    (59)
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Uttoxeter, United Kingdom
5 of 5 stars Reviewed 2 days ago NEW

my mum got married here last week it was a beautiful day, great staff and customer service, the riverside staff made my mums day perfect for her, highly recommend! we stayed within the hotel, rooms were small but well equip! bar staff and restaurant staff were great and very friendly :)

Was this review helpful? Yes 1
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed at this hotel on a Saturday and booked a table in the restaurant for an evening meal. It was a lovely evening and there is ample seating in the garden area next to the river its a wonderful place to sit and enjoy a drink. There was a wedding party on the night we were there but this... More 

Was this review helpful? Yes
Steven L, Guest Relations Manager at Riverside Hotel, responded to this review

Thank you for your excellent review and kind words. We are so glad you had a wonderful stay here with us at our beautifully located venue, and that you found it to be good value. Your comments have been passed on to Sam, Nat and the Team. We hope you return again very soon More 

Barton under Needwood, null, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We had our Wedding Reception here on 3rd July 2015 and had a fabulous day! The staff were great, friendly, couldn't do enough for us, and helped to make the whole stay fantastic for us and all our guests. The hotel is in a lovely spot, with the river and the fields right there, and the decor and atmosphere in... More 

Was this review helpful? Yes
Steven L, Guest Relations Manager at Riverside Hotel, responded to this review

Thank you for your kind words regarding your wedding. I am glad you had a great day and I will pass your thanks onto the Team. Look forward to seeing you soon More 

Morecambe, United Kingdom
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Never ever stay here. The management do not believe in customer service. The rooms are small and in desperate need of updating. The toilet is wedged in between the bath and the wall with hardly enough room to (I will leave the rest to your imagination). We ordered our breakfast and then left after 45 minutes without any food despite... More 

Was this review helpful? Yes 1
Steven L, Guest Relations Manager at Riverside Hotel, responded to this review

I am sorry you experienced a issue here at The Riverside. It is very unusual and I will investigate the reasons with the Team to ensure your experience is not repeated. As far as the Wine is concerned I am sorry it was not put on your table in the evening as we discussed but it was refused by your... More 

Travelers are raving about these Branston hotels

London, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

Our double room was more than adequate for us and pet whippet (who is very choosy).The room was on the ground floor and was quiet and clean.Bathroom with tub was particularly fresh - so nice to relax in a tub after a long drive.All this was excellent value for money especially as breakfast was included.What a treat this was -... More 

Was this review helpful? Yes
Steven L, Guest Relations Manager at Riverside Hotel, responded to this review

I am glad you enjoyed your visit here at The Riverside. Its great that your "whippet" also enjoyed your visit in one of our "Pet Friendly" rooms. I will pass on your kind words to Karen and look forward to seeing you again soon More 

Derbyshire, United Kingdom
4 of 5 stars Reviewed 1 week ago

we got married here on Saturday 18th July 2015. We booked the wedding last march 2014 based on attending a wedding there the previous year.We were told we would be contacted to finalise things nearer the time, but we had seen 3 changes in the management during this time which wasn't very helpful with getting things sorted. we did keep... More 

Was this review helpful? Yes
Steven L, Guest Relations Manager at Riverside Hotel, responded to this review

Thank you for your kind words regarding your stay here at The Riverside. Im glad you had a great day and I will pass on your kind words to the Team. I will also pass on your comments to the DJ to ensure all music choices are Pre agreed before the evening event. More 

Bradford
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed a couple of nights on business. Most aspects were average, and clean but could do with sprucing up. Great bathroom. Poor service at check out (incl very slow service, was asked to pay in advance, was asked if I wanted a receipt). Good parking & room. Reasonable food. Riverside location promises great beer garden on a sunny day?

Was this review helpful? Yes
Steven L, Guest Relations Manager at Riverside Hotel, responded to this review

Thank you for your review. I am sorry that there were issues during your checkout, I will discuss with the team and I can assure you we are working at "streamlining" the system to ensure a smoother transition. We are due a refurbishment in the near future which will hopefully eradicate any issues we currently have with the rooms More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I got married here yesterday, 17th July. We booked the wedding last August based on the incredible package that they do and the beautiful location of the hotel. The manager at the time told us everything we needed to know and it was left till the new year and come May when I went up to the venue there were... More 

Was this review helpful? Yes 1
Steven L, Guest Relations Manager at Riverside Hotel, responded to this review

Thanks for your review and kind words from your wedding on Friday. We all had a great time and I am glad that we managed to soothe any fears you had about The Riverside with the new Management Team in place. I will pass on your comments about my Team and I agree they do work very hard. Unfortunately you... More 

Wickford, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

On arrival found the receptionist very helpful she advised that the rooms will be ready from 2pm or earlier, that was ok with me. Went and had a look round outside and found the whole area well kept & looked after Thought the bar prices for all drinks including tea & coffee a bit expensive but when checking the menu... More 

Was this review helpful? Yes
Steven L, Guest Relations Manager at Riverside Hotel, responded to this review

Thank you for your review. We are sorry that our accommodation was not up to the standards we expect. We are due a refurbishment in the near future which will hopefully eradicate any issues we currently have with the rooms. More 

Lancaster, United Kingdom
Level Contributor
132 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Quiet location, pleasant staff, clean and comfortable room. Great breakfast menu - fresh fruit (top marks!), full veggie fry-up (pity I wasn't in the mood for one). Not 5 star but excellent value for money.

Was this review helpful? Yes
Steven L, Guest Relations Manager at Riverside Hotel, responded to this review

Thank you for your recent review of the Riverside. I am glad you enjoyed your stay and hopefully next time you come you will feel in the mood for one of our great "Fry Ups More 

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