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All 1 Branston hotels

Riverside Hotel

3.0 of 5 Hotel   |   Riverside Drive, Branston, Burton upon Trent DE14 3EP, England
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Riverside Hotel
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62%
Ranked #1 of 1 hotels in Branston
A recent review
4 of 5 stars reviewed yesterday
julie p Blackburn, United Kingdom
  • Overview
  • Reviews (165)
  • Photos (64)
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  • Room tips (56)
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165 people have reviewed this hotel

Traveler rating
    45
    53
    35
    19
    13
See reviews for
21
86
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • Any
English first
Blackburn, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here for 2 nights at a very reasonable rate. The food was good, very substantial breakfasts, friendly staff. If you like long walks along the riverbank, you will love this place, situated right on the river bank, we had a lovely view of it from our window. Would recommend to our friends. The only niggle, the room was a... More

Was this review helpful? Yes
Derbyshire, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Called in for lunch on saturday and it was terrible. My husband sent his sandwich back as the bread was dry and hard. He had a side of chips which were not very nice. The chips came in a mini bucket and when he looked into it the bottom was covered in rust and it came at least half an... More

Was this review helpful? Yes 1
Chris_Garnett, Guest Relations Manager at Riverside Hotel, responded to this review

Thank you for taking the time to let us know about your recent visit to The Riverside. I'm so sorry to hear that we let you down on this occassion, our food and service is usually of a very high standard, and it would appear that we slipped up and for this I'm truly sorry. I'm unable to explain how... More

Travelers are raving about these Branston hotels

tamworth
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After being in the area for the day we were recommended the pub for lunch by some passers by on the river. Service was excellent, lunchtime deals were excellent value for money, so much so we ended up having a 3 course lunch which is a rarity for us at lunchtime! Lovely food, hot and fresh. Staff were welcoming, friendly... More

Was this review helpful? Yes
Chris_Garnett, Guest Relations Manager at Riverside Hotel, responded to this review

Thank you for taking the time to review our hotel. I'm so pleased to hear that you enjoyed your lunch with us, we always aim to please! Here at The Riverside we believe in treating our customer as we would our friends and family, so we always aim to deliver great food at a great price in a friendly manner,... More

Thornton Cleveleys, United Kingdom
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 4 weeks ago

As previous reviewers have noted, the hotel room could do with some investment by the chain owners, in particular new window frames bathrooms. The bedroom itself, though small, had everything needed and was cleaned well. The food and drink we had in the restaurant was perfectly fine and the staff were very friendly and efficient. Breakfast was excellent considering it... More

Was this review helpful? Yes
Chris_Garnett, Guest Relations Manager at Riverside Hotel, responded to this review

Thank you for staying with us and for taking the time to let us know about your visit. I'll have to have a word with our property team to see what can be done with the windows. I'm so pleased to hear that the room had everything you needed and was well clean, and that you found my team to... More

birmingham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I booked into this hotel for 2 nights as I was attending a wedding at the local Golf Club. The bar and restaurant served great meals and the staff were very friendly. However we had room 5 which was directly on the back looking out on to the beer garden. It was very noisy the first night as the pub... More

Was this review helpful? Yes
Chris_Garnett, Guest Relations Manager at Riverside Hotel, responded to this review

Thank you for taking the time to review our hotel. I'm so sorry to hear that you did not enjoy your stay with us. We always aim to impress our customers and ensure that they leave happy and return to visist us again. I'm going to try the bed out in room 5 tomorrow when the current guest leaves, perhaps... More

Portsmouth
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Me and my husband stayed in hotel lovely location all staff was so friendly will be coming back next time for another weekend the only moan we had was we could hear this horrible banging noise which sounded like a woodpecker lol my husband said it was the proper pipes from people in other rooms taking a bath or shower... More

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midfield west yorkshire
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 16, 2014

Called in for lunch, on way back from Birmingham, restaurant was empty apart from a couple eating outside, place was clean and tidy, ordered our food, and when it arrived, the food was terrible, the chips were grey in colour, the burger was dry and not fit to eat , the onion rings were also burnt my daughter ordered scampi,... More

Was this review helpful? Yes 1
Chris_Garnett, Guest Relations Manager at Riverside Hotel, responded to this review

May I add my sincerest apologies for this terrible meal. There is no excuse for serving food of this standard, and I can only apologise, and I'm thankful that my bar manager did not charge you for your meal. This was my previous head chefs last shift and last meal that he cooked, as he was sent off after serving... More

Maidstone, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 16, 2014

Although the hotel itself is a bit tired ,with small bathrooms , ithe rooms are clean and the staff, food ,bar prices and service were good.The garden to the rear ,down to the river , is very nice but a word of warning ---IF you are offered a "riverside view room " ,double check that there is no wedding or... More

Was this review helpful? Yes
Chris_Garnett, Guest Relations Manager at Riverside Hotel, responded to this review

Thank you for for taking the time to let us know about your visit. I'm so pleased to hear that you found my team, food, bar prices and service to be good and that you enjoyed our garden and riverside location. I'm so sorry to hear that your sleep was disturbed by other guests. We host weddings most weekends and... More

Top Contributor
87 reviews 87 reviews
29 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed June 15, 2014 via mobile

Attended a family wedding and stayed overnight. OK the place is a bit tired and could do with a makeover, and our room was small, with a smaller bathroom, but still enjoyed the experience. The service was excellent, food was ok, drinks reasonably priced, and the event well organised. Nice garden to the back down to the river. Pleasantly surprised.

Was this review helpful? Yes 1
Chris_Garnett, Guest Relations Manager at Riverside Hotel, responded to this review

Thank you for taking the time to review our hotel. I'm so pleased to hear that you enjoyed the wedding and found our service to be excellent and the wedding well organised. We look forward to seeing you again at the next wedding!! More

A Sunny Island
Top Contributor
127 reviews 127 reviews
50 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed June 14, 2014 via mobile

We paid £40 B and B for 2 people. Wasn't really sure what to expect for the price we paid. Overall we had a lovely stay and would come back. I booked through booking.com the day before our stay requests river view would be lovely and an easy accessible room, simply requested these as I have mobility problem. When we... More

Was this review helpful? Yes 1
Chris_Garnett, Guest Relations Manager at Riverside Hotel, responded to this review

Thank you for staying with us and for taking the time to let future guests know about the hotel. I'm so pleased to hear that you enjoyed your stay and would stay again. I'll have a word with my bar lady today and ensure that she serves our customers in the correct order going forward. Thank you for the lovely... More

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Additional Information about Riverside Hotel

Address: Riverside Drive, Branston, Burton upon Trent DE14 3EP, England
Location: United Kingdom > England > Staffordshire > Burton upon Trent > Branston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Riverside Hotel 3*
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Also Known As:
Riverside Hotel Staffordshire

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Amenities

Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Class
Official Description (provided by the hotel)
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Number of rooms
22

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