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Riverside Hotel

Riverside Drive, Branston, Burton upon Trent DE14 3EP, England
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1 room 1 guest
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308 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (308)
  • Mar-May only
    (74)
  • Jun-Aug only
    (104)
  • Sep-Nov only
    (71)
  • Dec-Feb only
    (59)
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Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW

Excellent stay. Rooms a bit tired but very clean and bedding good. Staff and food excellent - friendly and efficient and evening meal very good. Hotel fronts onto the river Trent with outside tables and lovely dog walks along the river bank. Excellent value for money and I would recommend it to anyone.

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Sheffield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

When we arrived we were somewhat disappointed as the Hotel looks very shabby from the outside. The accommodation block looks like it is in need of upgrading with dirty net curtains at the windows and it does not give a good first impression. Our hearts sank thinking that we had paid a reasonable amount of money and travelled a considerable... More 

Was this review helpful? Yes 1
Paignton, United Kingdom
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed for two nights in a very small room with a long narrow bathroom which was not really fit for purpose as the toilet was wedged between the bath and the wall making it very difficult to use either. The room was very hot even with the window open, possibly because of the room size. The bed however was... More 

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Steven L, Guest Relations Manager at Riverside Hotel, responded to this review

I appreciate your comments about "The Riverside". The good news is that we are due a full refurbishment next year which will action all the points you have raised. We will also keep an eye on the spiders as we are a countryside Hotel it is a constant challenge to keep them at bay, especially on the top floor windows.... More 

Swadlincote
Level Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 1 week ago

We booked a table here to celebrate our sons exam results last Thursday. Very poor service when we arrived as the lady behind the bar just told us our table was to the right, we had no idea where exactly she meant. We had quite a wait for someone to come and take our drinks order and give us a... More 

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Steven L, Guest Relations Manager at Riverside Hotel, responded to this review

Thank you for your comments regarding your visit to The Riverside. I am sorry that on this occasion the service you received was not the level that I expect from my team. I have spoken to My Head Chef about the issues you raised with the Mushrooms and we have instigated a new system to inform the team when a... More 

Travelers are raving about these Branston hotels

Burton upon Trent, United Kingdom
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We called at theRiverside Hotel for lunch, as we are older, we had the Golden Years menu. The prices were very good, the food good and as the weather was nice, the surroundi s on the terrace were good. As with other reviews the lack of staff caused some concerns, but the staff when we found them, were helpfull and... More 

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Steven L, Guest Relations Manager at Riverside Hotel, responded to this review

Thank you for your kind words about "The Riverside" I agree the Golden Years Menu is a very good offer. I will take on board your comments about the lack of Team and I can ensure you that I am constantly working on improving the numbers we have on each shift. More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

Went to The Riverside this afternoon with my partner and 2 children. The food came very quickly even though there was a large function on at the hotel. I had the Rib Eye steak which was cooked to perfection and tasted absolutely beautiful, the best ive had in years. The children had food of the childrens menu, which again looked... More 

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Steven L, Guest Relations Manager at Riverside Hotel, responded to this review

Thanks you for your kind words concerning your visit at "The Riverside". I agree the steaks we serve here are off excellent quality and the Kids Menu has great choices. We look forward to seeing you for your Wedding next year. More 

Market Weighton, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We had booked for a long weekend Friday night to Monday morning as we were attending VJ Services at the National Arboretum in Alrewas. The Hotel is nicely tucked away and sits on the edge of the River Trent. Peaceful location and stunning views of the River. The room was adequate for my mum and me, unfortunately no twin rooms... More 

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Steven L, Guest Relations Manager at Riverside Hotel, responded to this review

Thanks for your positive comments about your visit to "The Riverside". I will pass on your kind comments to the team and I agree that its a great place to be if you love walking your dogs. Look forward to seeing you again soon More 

Worthing, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

Smallest room we have ever come across and in the poorest condition,evening meal took 90minutes to arrive only one chef on duty.Mould around bathroom window,dirty marks on walls,flaking paint,no room between toilet and bath and side wall

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Steven L, Guest Relations Manager at Riverside Hotel, responded to this review

We are sorry that you did not find our rooms "Fit for Purpose" We are constantly trying to improve our rooms and are currently undergoing a room by room re-paint and fix. Also the good news is that we are to undergo a full refurbishment in the next 12 months which will hopefully eradicate all size issues More 

Filey, United Kingdom
Level Contributor
72 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 1 week ago

Excellent welcome by Tasha the most cheerful receptionist ever. Room 10. Ground floor. Disaster...... not double glazed. condensation all over wetting my property. Window frames also black with condensation. Bathroom. Barely adequate. No openibg window and a fan as loud as a 747. Toilet squeezed between wall and bath leaving no room for a chunky chap to sit in comfort... More 

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Steven L, Guest Relations Manager at Riverside Hotel, responded to this review

Many thanks for your review of "The Riverside"I will pass on your kind words to Tasha. The good news is that we are to undergo a full refurbishment in the next 12 months which will hopefully eradicate all room issues. I will discuss with my team regarding our promotions and informing our guests of our promotions and deals. I have... More 

Lichfield, United Kingdom
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 1 week ago

Went here for a quick bite on Sunday. First of all no sandwiches on a sunday which was bit of let down but hey ho .. so i went for a fish & chips and my father went for a full day breakfast (no mushroom). The guy behind the bar was very chatty and nice so first impressions were great.... More 

Was this review helpful? Yes
Steven L, Guest Relations Manager at Riverside Hotel, responded to this review

Thank you for your comments about the disappointing service you received at The Riverside. I do appreciate all feedback so I can improve all my guests experiences. I am sorry that on this occasion we did not reach the high standards I am expecting from my Team and this will be discussed and new training given to the team working... More 

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