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All 1 Branston hotels

Riverside Hotel

3.0 of 5 Hotel   |   Riverside Drive, Branston, Burton upon Trent DE14 3EP, England
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Riverside Hotel
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Ranked #1 of 1 hotels in Branston
A recent review
4 of 5 stars reviewed 1 week ago
havantpeter Havant
  • Overview
  • Reviews (171)
  • Photos (64)
  • Amenities
  • Q&A (1)
  • Room tips (58)
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171 people have reviewed this hotel

Traveler rating
    46
    54
    38
    20
    13
See reviews for
21
88
7
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
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English first
Havant
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW via mobile

The Riverside is a comfortable hotel but in dire need of some tlc! The staff are very friendly and efficient but, as with all Greene King establishments left to fend for themselves. The rooms are small as are the bathrooms, but the beds very comfortable. The food was ok & served with enthusiasm. Please note that dogs are allowed in... More

Was this review helpful? Yes
Chris_Garnett, Guest Relations Manager at Riverside Hotel, responded to this review

Thank you for staying with us and for taking the time to let us know about your stay. I'm pleased to hear that you found my team to be very friendly and efficient and our beds comfy. We are a dog friendly hotel and as such have 4 dog friendly rooms and allow them to join their owners in the... More

Burton upon Trent, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago via mobile

We got married here on the 20th July we had the most amazing day can not fault the hotel or staff everyone had such a lovely day the food was lush an our room was beautiful would highly reccomend can't thank the hotel enough for our perfect day x

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Bristol, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

great location,staff was great, very polite and informativeev about surrounding area. booked for evening meal, ordered steak but very tough. was also put off by spiders on inside and outside windows in resturant plus bedroom windows. did suggest good window cleaner, not happy with spiders crawling over me at night ,slept very little. my partner was really dissapointed, even after... More

Was this review helpful? Yes
Chris_Garnett, Guest Relations Manager at Riverside Hotel, responded to this review

Thank you for taking the time to review our hotel. We have recently had an increase in the spider activity here, being right on the river, and as a result, I have now addressed this issue with our window cleaners, who are not only cleaning the windows, but the weather boards, flood lights and walls on a fortnightly basis to... More

2 reviews
2 of 5 stars Reviewed 1 week ago

We arrived at the hotel and were given room keys by very friendly reception staff. Unfortunately the room had not been hoovered and was very small. The bathroom was also very cramped with very little space and ultra loud plumbing! Flushing the toilet sounded like a herd of rhinoceros giving birth!! We had asked for a travel cot, this was... More

Was this review helpful? Yes
Chris_Garnett, Guest Relations Manager at Riverside Hotel, responded to this review

Thanking for taking the time to review our hotel. I'm so pleased to hear that you found my team to be friendly and helpful and that you enjoyed your breakfast. Our rrom standards are usually of a very high standard, so I have had a meeting with my housekeepers to ensure that we do not miss anything and keep delivering... More

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Blackpool, England, United Kingdom
Top Contributor
56 reviews 56 reviews
44 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 1 week ago

This Hotel is in a great setting overlooking the river nice sitting out for a drink and summer sun. First impressions were good. Checking in at reception we were greeted by a young lady who was professional polite and she came across as a very likable character. Having settled in our rooms we went to eat in the restaurant. (Review... More

Was this review helpful? Yes
Chris_Garnett, Guest Relations Manager at Riverside Hotel, responded to this review

Thank you for staying with us and for taking the time to write such a detailed review. I'm pleased to hear that you joyed our location and found my team to be professional & polite and that in general you enjoyed your room and it's amentities. More

Sheffield
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

On our second visit to this hotel, we had high hopes that it would be a big improvement from the last time, and it was in many ways much improved i.e. efficient staff, service very good and the food was edible, which the first time around it wasn't! The hotel is greatly in need of some serious refurbishment and even... More

Was this review helpful? Yes
Chris_Garnett, Guest Relations Manager at Riverside Hotel, responded to this review

Thank you for choosing The Riverside and for taking the time to review our hotel. I'm so pleased to hear that you have found us to be much improved, with efficient staff and very good service. We are refurbishing our bedrooms one at a time, as my handyman makes his way around the entire hotel and we started with the... More

Blackburn, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for 2 nights at a very reasonable rate. The food was good, very substantial breakfasts, friendly staff. If you like long walks along the riverbank, you will love this place, situated right on the river bank, we had a lovely view of it from our window. Would recommend to our friends. The only niggle, the room was a... More

Was this review helpful? Yes
Derbyshire, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 13, 2014

Called in for lunch on saturday and it was terrible. My husband sent his sandwich back as the bread was dry and hard. He had a side of chips which were not very nice. The chips came in a mini bucket and when he looked into it the bottom was covered in rust and it came at least half an... More

Was this review helpful? Yes 1
Chris_Garnett, Guest Relations Manager at Riverside Hotel, responded to this review

Thank you for taking the time to let us know about your recent visit to The Riverside. I'm so sorry to hear that we let you down on this occassion, our food and service is usually of a very high standard, and it would appear that we slipped up and for this I'm truly sorry. I'm unable to explain how... More

tamworth
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 3, 2014

After being in the area for the day we were recommended the pub for lunch by some passers by on the river. Service was excellent, lunchtime deals were excellent value for money, so much so we ended up having a 3 course lunch which is a rarity for us at lunchtime! Lovely food, hot and fresh. Staff were welcoming, friendly... More

Was this review helpful? Yes
Chris_Garnett, Guest Relations Manager at Riverside Hotel, responded to this review

Thank you for taking the time to review our hotel. I'm so pleased to hear that you enjoyed your lunch with us, we always aim to please! Here at The Riverside we believe in treating our customer as we would our friends and family, so we always aim to deliver great food at a great price in a friendly manner,... More

Thornton Cleveleys, United Kingdom
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed July 2, 2014

As previous reviewers have noted, the hotel room could do with some investment by the chain owners, in particular new window frames bathrooms. The bedroom itself, though small, had everything needed and was cleaned well. The food and drink we had in the restaurant was perfectly fine and the staff were very friendly and efficient. Breakfast was excellent considering it... More

Was this review helpful? Yes
Chris_Garnett, Guest Relations Manager at Riverside Hotel, responded to this review

Thank you for staying with us and for taking the time to let us know about your visit. I'll have to have a word with our property team to see what can be done with the windows. I'm so pleased to hear that the room had everything you needed and was well clean, and that you found my team to... More

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Additional Information about Riverside Hotel

Address: Riverside Drive, Branston, Burton upon Trent DE14 3EP, England
Location: United Kingdom > England > Staffordshire > Burton upon Trent > Branston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Riverside Hotel 3*
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Also Known As:
Riverside Hotel Staffordshire

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Amenities

Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Class
Official Description (provided by the hotel)
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Number of rooms
22

Questions & Answers

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1 question

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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