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Sheraton Tarrytown Hotel

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600 White Plains Road, Tarrytown, NY 10591
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Sheraton Tarrytown Hotel
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348 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
2 of 5 stars Reviewed 1 week ago via mobile

The hotel itself was fine, rooms nice, but everything was pretty dark and gloomy.. Not my taste. You also has to pay for EVERYTHING!!! I had my 2 kids with me and the lobby food was ridiculously priced and you also had to pay for WIFI which I think is so stupid for the price you pay for a room..... More 

Was this review helpful? Yes
Doris D, Manager at Sheraton Tarrytown Hotel, responded to this review

Dear Guest, Thank you for reaching out to us via TripAdvisor. Please know that your satisfaction is of the utmost importance to us, and we apologize for the inconveniences you encountered with your stary. We always strive to provide out guests with excellent customer service. We will certainly share your comments with our staff and use them as an opportunity... More 

Stockbridge, MA
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Terrible! A rip off. We paid over $250 a night for a room that should be under a $100!!!! The hotel rooms and hallways are dark and gloomy. The carpets were not properly vacuumed and were full of stains in the halls. Wifi was inadequate... Nothing good to say about this place!

Was this review helpful? Yes
Doris D, Manager at Sheraton Tarrytown Hotel, responded to this review

Dear Guest, Thank you for reaching out to us via TripAdvisor. Please know that your satisfaction is of the utmost importance to us, and we apologize for the inconveniences you encountered with your stary. We always strive to provide out guests with excellent customer service. We will certainly share your comments with our staff and use them as an opportunity... More 

New York, New York
Level Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a nice quiet hotel that is located directly over the Tappan Zee Bridge. The hotel is situated in a Parking Lot that also has a Stop and Shop which comes in handy to grab things for the room. It is a smaller sized Sheraton compared to most other Sheraton's I have stayed at. The hotel has a nice... More 

Was this review helpful? Yes
Doris D, Manager at Sheraton Tarrytown Hotel, responded to this review

Dear Guest, Thank you for staying with us and for taking the time to share your experience. Our goal is to provide our guests with a comfortable and memorable stay, and I am so pleased to hear that we were able to deliver that for you during your time with us. We hope you'll choose us again when your travels... More 

Bellport, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Have been waiting in lobby for over an hour past check in time for room to be ready. Function starts in 50 minutes & still in jeans!!!! Is this a way a guest should be treated-- I think not. Not the least bit impresses wit,h tarry town Sheraton-- have gotten better service at holiday inn!!! Returned to our room at... More 

Was this review helpful? Yes 1
Level Contributor
130 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Setting: Right on Whiteplains road close to the stop&shop. Plenty of Parking. Nice reception hall - not big but friendly and accommodating. Darker color tones. Beside the restaurant they have also Starbucks machine, where you can grab your breakfast on the go - cliff bar, fresh fruits, etc. Rooms: Are in our times, darker tones. Nice and friendly and you... More 

Was this review helpful? Yes
Doris D, Manager at Sheraton Tarrytown Hotel, responded to this review

Dear Guest, Thank you for staying with us and for taking the time to share your experience. Our goal is to provide our guests with a comfortable and memorable stay, and I am so pleased to hear that we were able to deliver that for you during your time with us. We hope you'll choose us again when your travels... More 

Peterborough, Canada
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We have stayed in this hotel a number of times and we also had our relatives stay here. This visit, however has been extremely disappointing. We arrived back at our hotel late on the second night of a 4 night stay and our room wasn't made up. We had cycled in NYC most of the day and there were no... More 

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Syracuse, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This appears to be a much better hotel online. When we arrived I first noticed planters out front overflowing with weeds. We were greeted by the staff whom seemed nice enough. When we stepped out of the elevator to find our room, the hallway carpet was old, wrinkled and ripped. The room was unimpressive, given the price and reputable name.... More 

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Odense, Denmark
Level Contributor
106 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Well, Tarrytown is in the middle of nowhere and hotels like Sheraton and Marriott are located just outside of the city in the business area. Rooms are quite comfortable but air con is extremely noisy and everything seemed a bit worn. Small things like coding the key card wrong, not respecting the planet promise and exchanging towels (not leaving them... More 

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Waddington, NY
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel made us feel welcome from the moment we got there. We travel with a small dog and they couldn't be more accommodating. The rooms were a nice size and the breakfast on the back deck was excellent. Would stay here again!

Was this review helpful? Yes
Doris D, Manager at Sheraton Tarrytown Hotel, responded to this review

Dear Guest, Thank you for your recent stay with us and for taking the time to review your experience for TripAdvisor. We're happy to hear that we were able to exceed your expectations with our clean facility and friendly staff. We value your recommendation to fellow travelers and look forward to hosting your next visit. Regards, Management More 

Buffalo, New York
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We traveled to the Tarrytown area with a small group of track athletes. Before our arrival i attempted to contact the property directly via phone and had an extremely hard time getting someone to answer the phone. This went on for days and was finally forced to call central reservations to address the my questions. I left a message with... More 

Was this review helpful? Yes
Doris D, Manager at Sheraton Tarrytown Hotel, responded to this review

Dear Guest, Thank you for staying with us at the Sheraton Hotel. Please accept my sincere apology for the failures you experienced during your time with us. We always strive to provide out guests with excellent customer service. We will certainly share your comments with our staff and use them as an opportunity to improve. We value your business and... More 

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