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Sheraton Tarrytown Hotel

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600 White Plains Road, Tarrytown, NY 10591
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Sheraton Tarrytown Hotel
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366 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sharon, MA
Level Contributor
188 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed here recently, and while we liked the layout of our bedroom (with a very comfortable bed) and bathroom, we found lots of things lacking here. In addition to seeing lots of worn-around-the-edges areas (carpets, hallways, furniture) needing updating, we happened to visit when there was a snag with the elevator. While it was "fixed" relatively quickly, it soon... More 

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Perry City, Utah, USA
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

This hotel offers great service and our room was very comfortable. The highlight for us was the staff helping us plan our excursion into NYC and the shuttle service. Sean and other staff members took us to and from the train station and a walking tour of historic Tarrytown and Sleepy Hollow. Their kindness and shared knowledge of the history... More 

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A TripAdvisor Member
3 of 5 stars Reviewed 1 week ago NEW

I had a good time here. Was really what I expected from a Sheraton. Beautiful room & bathroom. Starbucks in the lobby. Nice hotel if you just wanna get away from the loud, chaotic city. Only thing is there was no fridge & microwave inside the room. Hotels I go to usually have that inside the room. They brought up... More 

Was this review helpful? Yes
Doris D, Manager at Sheraton Tarrytown Hotel, responded to this review

Dear Guest Thank you for staying with us and for taking the time to share your experience. Our goal is to provide our guests with a comfortable and memorable stay, and I am so pleased to hear that we were able to deliver that for you during your time with us. We do apologize for the wait time for your... More 

Niagara Falls, New York
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a relatively small property (compared to other Sheratons) located amongst office parks and next to a strip mall. It is a good jumping off point to explore the nearby area, but don't expect hotel grounds of any sort surrounding the property. I stayed on the Club level, and as it was my first Club level stay, I don't... More 

Was this review helpful? Yes
Doris D, Manager at Sheraton Tarrytown Hotel, responded to this review

Dear Guest, Thank you for staying at The Sheraton Tarrytown your comments will be shared to all staff members. I can see that you take pride in reviewing places you travel to and we appreciate the great comments. Regards, Management More 

Atlanta, Georgia
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I selected this hotel because my company's indirect procurement team had apparently approved it for this area. I am sure they must have earned their PPV target in the contract but they should have made certain the bid included AC in the room and actual front desk service. I entered my room at 9:30pm to find the thermostat at 78... More 

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Doris D, Manager at Sheraton Tarrytown Hotel, responded to this review

Dear Guest, Thank you for staying with us at the Sheraton Hotel. Please accept my sincere apology for the failures you experienced during your time with us. We always strive to provide out guests with excellent customer service. We will certainly share your comments with our staff and use them as an opportunity to improve. We value your business and... More 

Garrison, New York
1 review
1 of 5 stars Reviewed 2 weeks ago

I travel frequently for business and Sheraton is a preference as far a brands are concerned. There were several things that I was displeased with #1 being BED BUGS. I've stayed at this hotel s fee times in the past and it seems that since changing ownership there is a complete lack of brand quality all around and bites from... More 

Was this review helpful? Yes 1
Swindon, United Kingdom
Level Contributor
2 reviews
2 of 5 stars Reviewed 2 weeks ago

I don't know what has happened to this hotel, although I wouldn't class myself a regular I have stayed here 3 times before and have always recommended it. Not sure I would now. The rooms are not very clean, the air con is so loud and is either on or off with no control. The food was okay, when in... More 

Was this review helpful? Yes
Doris D, Manager at Sheraton Tarrytown Hotel, responded to this review

Dear Guest, Thank you for staying with us at the Sheraton Hotel. Please accept my sincere apology for the failures you experienced during your time with us. We always strive to provide out guests with excellent customer service. We will certainly share your comments with our staff and use them as an opportunity to improve. We value your business and... More 

Leetonia, Ohio
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We upgraded to Sheraton Club and it is well worth the price. It ended up being kind of like a family room for us, we made popcorn, watched tv and played cards. The staff and service on our visit was excellent, rooms were nice and clean when we would get back from New York City, free breakfast was nice and... More 

Was this review helpful? Yes
Doris D, Manager at Sheraton Tarrytown Hotel, responded to this review

Dear Guest, I'd like to thank you for taking the time to share your recent experience at Sheraton Tarrytown. We take pride in our associates and it appears they have exceeded our expectations once again. I look forward to welcoming you back during your next visit to Tarrytown. Regards, Management More 

San Francisco, California, USA
Level Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This stay was probably the worst I've had with a SPG property. There wasn't one particular moment of incredulity but several smaller moments of disappointment. Our phones in the room couldn't reach the front desk (we let it ring 10 times and called several times at different times of the day). I had to call the public number for the... More 

Was this review helpful? Yes
Doris D, Manager at Sheraton Tarrytown Hotel, responded to this review

Dear Guest, Thank you for staying with us at the Sheraton Hotel. Please accept my sincere apology for the failures you experienced during your time with us. We always strive to provide out guests with excellent customer service. We will certainly share your comments with our staff and use them as an opportunity to improve. We value your business and... More 

Springfield, Missouri, United States
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here for a business meeting and would stay here again for all future visits. The room was extremely clean and very comfortable. The service was great both at the front desk and dining room. Food was great.

Was this review helpful? Yes
Doris D, Manager at Sheraton Tarrytown Hotel, responded to this review

Dear Guest, Thank you for staying at The Sheraton Tarrytown your comments will be shared to all staff members. I can see that you take pride in reviewing places you travel to and we appreciate the great comments. Regards, Management More 

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