My husband and I stayed at the Sheraton this past weekend and must say that it was one of the most pleasant stays I've experienced in a long while. I've traveled lots in my life, both business and pleasure and I have to say that this hotel ranks up there with the best. It is new and clean and the...
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Dear Greenidpr,
Thank you for taking the time to post a review on Trip Advisor. I am so glad that you enjoyed your stay! I will also give a special recognition to Randy and Sami! They are wonderful, and we are lucky to have them.
Please feel free to reach out should we be able to assist with anything in...
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Stayed 2 weekend nights . Unfriendly staff at the front desk . would not move an extra inch to offer help, like you are really annoying them. Was very surprised that no refrigerator in the room, available upon request ( in 4 star hotel?) when asked for plates ( only plates) was told that delivery charge will be added (...
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Dear a y,
Thank you for taking the time to post a response. I want to whole-heartedly apologize for your experience. It is not policy to charge delivery charges on plates, and I personally think that is horrible. I agree with you and have discussed with the restaurant so we can address with the staff. I also agree with you...
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Everything was right, from service to quality to cleanliness. This will be our #1 choice for staying in the area in the future
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Dear HeidiNYC,
Thank you for taking the time to post a review on the Sheraton Tarrytown. I am glad that you were so pleased with your stay that you have chosen to keep us as your #1 choice in the area! That is a pretty big compliment to us!
We look forward to having you stay with us again in...
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Went to the sheraton for the new years weekend, made it a long weekend there. When we arrived everything was in order and i had been upgraded to the club lounge which is on the 6th floor were you are able to get special extra's during your stay such as free drinks, breakfest, etc. It was very nice, rooms are...
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Dear Supachic311,
Thank you for taking the time to review the Sheraton Tarrytown. Your review was extremely accurate, and we appreciate your honesty! Thank you for your information regarding our waitstaff. We are currently going through a transition in the restaurant and appreciate any criticism. We can only get better from here!
We look forward to having you stay with...
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We stayed here in early December for one night on our way south from Massachusetts. We are SPG Gold so we were upgraded to the club floor for the night. We had complimentary appetizers and soft drinks in the evening, then a light breakfast in the morning.
The room was comfortable, BUT...it had a slight mildew problem....
The staff is...
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Dear Capmalia,
Thank you for taking the time to post a review with Tripadvisor. I apologize that your room had some mildew. We are a 4 year old hotel, and are in the process of going through the rooms, floor by floor, to thouroughly clean them, above normal daily cleaning. In the future, please feel free to let the desk...
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My husband and I stayed at the Sheraton Tarrytown during a recent trip to NYC. The location was great, close to the commuter rail station which was a perfect way to quickly get to NYC. The hotel also has a free shuttle, which will take you to the station, and the driver was excellent! Very friendly and helpful, with great...
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Dear hfxshopgirl,
Thank you for taking the time to post a review on Tripadvisor. Your review was extremely positive and we always appreciate those! I am glad that you were able to utilize our shuttle to the train station. We are definitely in a convenient location for that! I am glad that you were able to get a great rate...
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I used this hotel to explore the Hudson River Valley. It's a pretty new hotel, and convenient to the highway. On arrival, the small lobby was jam-packed and I realized I was checking in on a Saturday at the birthday/bar mitzvah/group meeting location of choice for Tarrytown! there must have been at least six different group things going on. No...
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Dear Kapohokine,
Thank you for taking the time to post a response on Tripadvisor.com. Your review was very honest and painted an extremely accurate portrait of the Sheraton Tarrytown. I will definitely pass on your comments on the front desk. I am glad that they were able to get you checked in and up to your room as quickly as...
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If you want to be mistakenly over charged a thousand dollars on two separate charge cards, if you want an accountant who never calls you back about that matter, if you want a surly manager who passes you off to a clerk, if you want dirt on the shell of your eggs, if you want really bad food and your...
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Dear Szinesz,
Thank you for taking the time to post your response on Tripadvisor. I apologize for not getting back to you sooner, as I had to research the situation and speak to the people involved. I want to first, apologize for your unpleasant experience. I apologize for the miscommunication on behalf of our staff. Had things been explained better,...
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After reading the reviews on my way to this hotel, I was excited. I am a former Platinum Starwood member but have lost it from not traveling the last couple of years (family first!). So needless to say I have been to MANY Starwood properties.
So when I got to my room (211) I was immediately disappointed. Two double beds???...
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We stayed here for two nights and had an excellent stay. Despite being EXTREMELY busy, the staff was very friendly and attentive -possibly some of the friendliest hotel staff I've ever encountered! Check in/out were very efficient, and our fifth floor room was clean and everything worked properly. The room was small, but still bigger than at a comparable hotel...
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Dear SixAlpha,
Thank you for posting your review on Trip Advisor! We really appreciate the amazing review and are even more proud that we were able to create a great experience for you! And yes, the Sheraton Sweet Sleeper Beds are amazing! You can even purchase them online for your home!
I apologize for the doors being so loud when...
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