I don't get the discrepancy in the reviews. There are 2 buildings so maybe the rooms out front are better. We were in the front building, first floor. The front desk lady was very pleasant and efficient when I checked in. I asked for and received the discounted roomsaver rate, which made this place an absolute bargain. I asked to... More

Myself, my girlfriend and some family stayed for a couple days when going to the US to do Christmas shopping. The staff was completely useless! After a 5.5 hour drive, they screwed up our reservations made online, and we had to explain to them for 20 minutes that we had booked there. I wish we had just left when they... More

In Syracuse to drop off our son at college. I don't mind an old, dated hotel (as long as it is clean) but this was horrible. The room had an overwhelming smell of urine coming from the bathroom, used tissues were behind the side tables, and the lamps didn't work (maybe so you would not see the filth). The bathroom... More

Traveling to Boston, I made a reservation at this hotel. I arrived to an empty front desk. After waiting for 10 minutes, my travel partner called the hotel. The desk clerk finally came in to answer the phone. She hung up when he appeared and said "Oops, missed that one, you haven't been waiting long have you?" The room appeared... More

My wife and I stayed there almost 6 months ago. It was so disgusting I'm still repulsed enough to put out a second review. Smelled like old kitty litter. Staff was not only unfriendly, they were scary. Rude is correct as described in many other reviews. Filthy rooms. Bathroom was ok. Breakfast was rediculous. A guard (unarmed thank heavens) was... More

Add a few dollars and stay elsewhere. We stayed here for two nights during Thanksgiving weekend and the lady at the desk was very unfriendly. She kept on making us feel like "second class customers" because we booked through Hotwire.com. "We only get paid $22 for each room by Hotwire" she kept repeating. (information that should not be revealed) The... More

We stayed for two nights just to go shopping. All we wanted was a good bed, that was clean and a shower that worked with plenty of warm water. (That we did get!) We had booked a non-smoking room but were very disappointed to get a non-smoking room on the second floor of the "back building" only to find when... More

The front desk staff were extremely rude at check-in and later when we went back for an extra towel they gave us a very hard time. The hallways and room smelled like cat litter, and once in the room both lights and the phone were not plugged in. We were accidentally overcharged for our stay there, and all phone calls... More

This was a one night stay for a place to sleep before going to the NY State Fair. When I checked in the front desk clerk was pleasant and helpful. The main lobby was clean and fairly modern. My room was in a separate building at the back of the parking lot. There was no lock on the building door... More