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Howard Johnson East Syracuse

1.5 of 5
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6590 Thompson Road North, NY Thruway I-90 Exit 35, Syracuse, NY 13206
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Howard Johnson East Syracuse
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Ranked #26 of 30 Hotels in Syracuse
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107 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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There are newer reviews for Howard Johnson East Syracuse
See the most recent reviews
Massena, New York
1 review
1 of 5 stars Reviewed December 23, 2014

The hallway was unheated, floor of our room was filthy. We found a old shot glass by the bed. Room was very outdated. Old tv, old tub, hard bed. Never again.

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Howard J, Manager at Howard Johnson East Syracuse, responded to this review

It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. It is through feedback like yours that we are able to quickly address housekeeping issues that would not allow such a situation to occur. More 

Cortland
1 review
1 of 5 stars Reviewed November 10, 2014

Not good. Took 4 tries to get the key too work. Grudgingly given a new room. Saw two spiders. In bed

Review collected in partnership with Howard Johnson

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Howard J, Manager at Howard Johnson East Syracuse, responded to this review

I regret to discover that you weren't thoroughly impressed with us during your most recent stay. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. More 

New York, NY
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed October 22, 2014

My husband and I stayed here the weekend of Columbus Day Holiday to visit family. We arrived at 1:30pm hoping to check in by 2pm as stated on their website. Sally, the front desk clerk said no check-ins until after 3pm. When we returned @ 3:15pm, Sally checked us in and assigned Room 200 on the second floor...that's when we... More 

Was this review helpful? Yes
Howard J, Manager at Howard Johnson East Syracuse, responded to this review

I'm glad you found our location to be convenient, though your impression of our services and hospitality is quite distressing. I wish that your expectations had been exceeded in comfort, convenience, and quality amenities. Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. I assure you that we are... More 

Pawtucket Ri
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 18, 2014

Good deal for the money. My favorite aspect besides the overall value was the view of the former HoJo motel right down the street which has been allowed to decay into the ground like any old building with no further use, orange roof and all.

Review collected in partnership with Howard Johnson

Was this review helpful? Yes 2
Howard J, Manager at Howard Johnson East Syracuse, responded to this review

Thank you for taking the time to write this review and share your experience. We appreciate that you have taken the time to let us know how you perceived our accommodations. Thank you for sharing your review. More 

Brampton, Ontario
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 3, 2014

The hallways smelled of tobacco smoke. The bathtub enclosure was in bad need of updating. It needed new caulking, tub and drain, etc. Also a flat screen TV would be nice, instead of an old CRT unit. On the plus side, the A/C worked well, and the bed was comfy. The breakfast offered was perfect.

Review collected in partnership with Howard Johnson

Was this review helpful? Yes 3
Howard J, Manager at Howard Johnson East Syracuse, responded to this review

We appreciate you giving your feedback about your recent experience in our hotel. We want you to know that your feedback and description of your experience at our hotel is of utmost importance to us. We hope that everything turned out all right and we are looking forward to seeing you again! More 

Astoria, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 23, 2014

we came to syracuse for the football game vs Maryland last weekend. The game was a 12:30 noon game and we wanted to check in early around 10. The manager was great and said it was no problem and had our room ready to go as soon as we came in. Most hotels wont let guests check in so early.... More 

Was this review helpful? Yes 1
Howard J, General Manager at Howard Johnson East Syracuse, responded to this review

Mr. Heath, Thank you so much for the wonderful words. It was our pleasure accommodating you and your guests here at the Howard Johnson Hotel in Syracuse, NY. We know that travels plans change constantly and we do our best to accommodate to those changes. I know that SU game was an early start and a few guests might want... More 

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