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Howard Johnson East Syracuse

1.5 of 5
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6590 Thompson Road North, NY Thruway I-90 Exit 35, Syracuse, NY 13206
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Howard Johnson East Syracuse
Best prices for: 1 room 1 guest
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Ranked #26 of 30 Hotels in Syracuse
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112 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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  • All months
    (112)
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    (35)
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2 reviews
1 of 5 stars Reviewed 4 days ago NEW

No hot water, no bath mat, face towels not replaced on second day, continental breakfast was supposed to be ready by 6:00 a.m., but it took the crabby old man until 7:00 a.m. to get it set up, toilet tank cover was for a different size tank so toilet seat lid wouldn't stay up, refrigerator took 2 days to finally... More 

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Huntsville, AL
2 reviews
1 of 5 stars Reviewed 4 days ago NEW

We stayed at this property on our way to northern NY. We booked it last minute online. If it had not been as late as it was when we got there we would have turned around and left as soon as we walked in. We were too tired to go on. The hallway of the building we were in smelled... More 

Review collected in partnership with Howard Johnson

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Travelers are raving about these Syracuse hotels

Adams, Massachusetts
1 review
3 of 5 stars Reviewed 5 days ago NEW

Walls are quite thin. Kids screaming in next room til 11 pm. Bathroom old and needs a good cleaning and updating.

Review collected in partnership with Howard Johnson

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Howard J, Guest Relations Manager at Howard Johnson East Syracuse, responded to this review

I'm so sorry to hear that your most recent stay with us did not meet your expectations of a quality stay. I do apologize for the disturbance of your rest and issues with the bathroom, and we appreciate that you have let us know about this inconvenience. We are working to take care of all of the issues that you... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I had to stay at this hotel while some work was being done to my home. the rate was incredibly cheap, so you have to understand what kind of a hotel you get with such a low price. That being said, no hotels serve continental breakfast with rates that low!for what I got compared to what I paid for, this... More 

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Howard J, Guest Relations Manager at Howard Johnson East Syracuse, responded to this review

We are excited to learn that we made such a great impression during your recent stay in value, cleanliness, and service. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We hope to impress you again during your next visit and... More 

Rome, New York
1 review
3 of 5 stars Reviewed 4 weeks ago

The rooms were very clean. The sink had no strainer or plug, needed a frame around the overflow. One room had a frig but no coffeemaker or TV remote. We had only one hand towel, two washcloths and four bath towels in my room.

Review collected in partnership with Howard Johnson

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Howard J, Manager at Howard Johnson East Syracuse, responded to this review

Thank you for your review and comments regarding your stay. We appreciate the compliments and the comments regarding areas where can improve. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback. More 

Vermont
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 13, 2015

The entire hotel appeared run down. The sign on the building was a *banner* but the one on the road was permanent. Weird. The desk clerk was dead asleep when we walked in and I had to bang loudly to wake him up! The desk clerk was very terse and not welcoming at all. The entrance was weird. The inside... More 

Review collected in partnership with Howard Johnson

Was this review helpful? Yes 1
Howard J, Guest Relations Manager at Howard Johnson East Syracuse, responded to this review

I'm very sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition during your recent visit. We sincerely hope that we may... More 

A TripAdvisor Member
4 of 5 stars Reviewed April 6, 2015

Very good accommodation for the cost. Quiet. Comfortable, Convenient location. Good breakfast.

Review collected in partnership with Howard Johnson

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Howard J, Guest Relations Manager at Howard Johnson East Syracuse, responded to this review

Thank you for taking the time to complete our survey and share your experience. It is great to hear of how you enjoyed the value and the convenient location of our hotel. We hope to impress you again during your next visit and we thank you for sharing your experience. More 

Flint, Michigan
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 30, 2015

Came all the to syracuse to watch our beloved alma matar MSU kick some serious butt on their way to the final 4. We booked this place due to its closeness to the carrier dome. only about 15 minutes away, which gave us more time to pregame. fit 4 big guys pretty comfortably. The prices were a little high but... More 

Was this review helpful? Yes
Howard J, Guest Relations Manager at Howard Johnson East Syracuse, responded to this review

It's great to hear from you and we're so glad that you enjoyed a five star experience with us! Thank you so much for acknowledging the efforts of our staff, Alam, to make you feel comfortable and at home. I have shared your compliments with him and the rest of our team and thank you for giving me the opportunity... More 

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