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Howard Johnson East Syracuse

1.5 of 5
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6590 Thompson Road North, NY Thruway I-90 Exit 35, Syracuse, NY 13206
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Howard Johnson East Syracuse
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Ranked #26 of 30 Hotels in Syracuse
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115 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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2 reviews
1 of 5 stars Reviewed May 20, 2015

No hot water, no bath mat, face towels not replaced on second day, continental breakfast was supposed to be ready by 6:00 a.m., but it took the crabby old man until 7:00 a.m. to get it set up, toilet tank cover was for a different size tank so toilet seat lid wouldn't stay up, refrigerator took 2 days to finally... More 

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Howard J, Guest Relations Manager at Howard Johnson East Syracuse, responded to this review

Please accept our sincerest apologies for the housekeeping issues and maintenance issues that you encountered during your stay in our hotel such as no hot water and no bath mat. Rest assured that our housekeeping staff is held to a very high standard and that your comments are being addressed. More 

Travelers are raving about these Syracuse hotels

Huntsville, AL
2 reviews
1 of 5 stars Reviewed May 20, 2015

We stayed at this property on our way to northern NY. We booked it last minute online. If it had not been as late as it was when we got there we would have turned around and left as soon as we walked in. We were too tired to go on. The hallway of the building we were in smelled... More 

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Howard J, Guest Relations Manager at Howard Johnson East Syracuse, responded to this review

I apologize for the difficulties that you experienced with housekeeping during your recent stay with us such as smelly hallway, room, and peeling, stained bathroom wallpaper. We thank you very much for letting us know so that we can effectively address this incident and ensure that it does not occur in the future. I do thank you for bringing this... More 

Adams, Massachusetts
1 review
3 of 5 stars Reviewed May 19, 2015

Walls are quite thin. Kids screaming in next room til 11 pm. Bathroom old and needs a good cleaning and updating.

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Howard J, Guest Relations Manager at Howard Johnson East Syracuse, responded to this review

I'm so sorry to hear that your most recent stay with us did not meet your expectations of a quality stay. I do apologize for the disturbance of your rest and issues with the bathroom, and we appreciate that you have let us know about this inconvenience. We are working to take care of all of the issues that you... More 

1 review
5 of 5 stars Reviewed May 8, 2015 via mobile

I had to stay at this hotel while some work was being done to my home. the rate was incredibly cheap, so you have to understand what kind of a hotel you get with such a low price. That being said, no hotels serve continental breakfast with rates that low!for what I got compared to what I paid for, this... More 

Was this review helpful? Yes
Howard J, Guest Relations Manager at Howard Johnson East Syracuse, responded to this review

We are excited to learn that we made such a great impression during your recent stay in value, cleanliness, and service. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We hope to impress you again during your next visit and... More 

Rome, New York
1 review
3 of 5 stars Reviewed April 21, 2015

The rooms were very clean. The sink had no strainer or plug, needed a frame around the overflow. One room had a frig but no coffeemaker or TV remote. We had only one hand towel, two washcloths and four bath towels in my room.

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Howard J, Manager at Howard Johnson East Syracuse, responded to this review

Thank you for your review and comments regarding your stay. We appreciate the compliments and the comments regarding areas where can improve. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback. More 

Vermont
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 13, 2015

The entire hotel appeared run down. The sign on the building was a *banner* but the one on the road was permanent. Weird. The desk clerk was dead asleep when we walked in and I had to bang loudly to wake him up! The desk clerk was very terse and not welcoming at all. The entrance was weird. The inside... More 

Review collected in partnership with Howard Johnson

Was this review helpful? Yes 1
Howard J, Guest Relations Manager at Howard Johnson East Syracuse, responded to this review

I'm very sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition during your recent visit. We sincerely hope that we may... More 

A TripAdvisor Member
4 of 5 stars Reviewed April 6, 2015

Very good accommodation for the cost. Quiet. Comfortable, Convenient location. Good breakfast.

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Howard J, Guest Relations Manager at Howard Johnson East Syracuse, responded to this review

Thank you for taking the time to complete our survey and share your experience. It is great to hear of how you enjoyed the value and the convenient location of our hotel. We hope to impress you again during your next visit and we thank you for sharing your experience. More 

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