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Howard Johnson East Syracuse

1.5 of 5
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6590 Thompson Road North, NY Thruway I-90 Exit 35, Syracuse, NY 13206
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1 room 1 guest
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Howard Johnson East Syracuse
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125 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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1 review
1 of 5 stars Reviewed yesterday NEW

This was one of the worst hotels we have ever stayed in. There were stains on the sheets, the room smelled, and whoever worked the desk did not have a very good personality. He should not even be working with the public. Thank goodness we brought our own shampoo and soap because none was provided by the hotel. An utter... More 

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East Hartford, Connecticut
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

we stayed here last weekend as a spur of the moment hotel because we were travelling from CT to Canada and at midnight just got too tired...booked room on trivago for $68 queen bed/non smoking Check in was fine...older gentleman (reminded me of an amish santa) went through the motions..he was complaining to the customers in line in front of... More 

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Travelers are raving about these Syracuse hotels

Boston, Massachusetts
1 review
2 of 5 stars Reviewed 4 weeks ago

I stayed here this July as a budget alternative to the Syracuse University dorms. I was at SU for a little over a week as part of a graduate program gateway course and I wasn't interested in staying in un-air-conditioned dorms. I arrived late on a Friday night and stayed through to the following Friday. My experience had a rocky... More 

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Howard J, Guest Relations Manager at Howard Johnson East Syracuse, responded to this review

Thank you for taking the time to leave such thorough and revealing feedback. We strive to give you a wonderful experience, and I am happy that we were able to meet your expectations in many ways. We want to apologize for the issues that you experienced, though we are very pleased to hear that our staff was able to make... More 

Lowville
1 review
1 of 5 stars Reviewed July 15, 2015

Poor customer service and had holes in the wall. Dirty sheets and I was first told I had no room. Never again

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Howard J, Guest Relations Manager at Howard Johnson East Syracuse, responded to this review

I am sorry for any rudeness or insult and housekeeping issues that you encountered during your stay and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. We hope to see you again someday and to transform your opinion of our hotel and... More 

Boston, Massachusetts
1 review
1 of 5 stars Reviewed July 13, 2015

This was the worse place I've ever stayed in. The night manager lied to me stating there were no more rooms left yet another person came in and without a reservation was able to get a room when I asked about it he offered me another room with a jacuzzi for 150 per night and it was well after midnight.... More 

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Howard J, Guest Relations Manager at Howard Johnson East Syracuse, responded to this review

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. While we do not allow guests to smoke in non-smoking rooms, it occasionally happens that they do and your feedback will help us to address the issue more effectively. We hope that you will change... More 

2 reviews
1 of 5 stars Reviewed July 12, 2015

Stayed here taking daughter back to college. Terrible experience all around. Clerk said we booked our room wrong I said and hand no room. I said no through your company and amazing had a room. Then the keys didn't work. Went back he said oh the lock are really old and like falling off. Then got in the room that... More 

Was this review helpful? Yes
Howard J, Guest Relations Manager at Howard Johnson East Syracuse, responded to this review

I am terribly sorry to learn that you experienced so much difficulty during your stay. Our staff is held to a high standard of hospitality and I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication. I do thank you for bringing this matter to our attention and I assure you... More 

Bloomfield Hills, Michigan
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed July 2, 2015

Foul smelling, filthy dirty, peeling wallpaper, broken toilet seat, noisy truck stop outside the window, television that did not receive anything other than a screen of white dots, air conditioning that did not work, weak wi-fi that worked and then didn't, a non-smoking room that stank of cigarette smoke (among other things) -- and those were the better points. If... More 

Was this review helpful? Yes
Howard J, Guest Relations Manager at Howard Johnson East Syracuse, responded to this review

I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. I assure you that each issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. It... More 

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