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Comfort Inn Carrier Circle

2.0 of 5
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6491 Thompson Rd, Syracuse, NY 13206
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Comfort Inn Carrier Circle
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Ranked #17 of 30 Hotels in Syracuse
A recent review
3 of 5 stars Reviewed October 8, 2014
Lumpy_NewBerlin New Berlin, WI
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195 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Comfort Inn Carrier Circle
See the most recent reviews
New Berlin, WI
Contributor
15 reviews 15 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 8, 2014

Its fine for a pitstop on your way to someplace else. Clean and well maintained, competent staff. Breakfast far below average, frozen bagels and powdered eggs. I booked it via a sight-unseen travel site, which made it a good value.

Was this review helpful? Yes 1
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

Thank you for your comments about your stay with us at the Comfort Inn Carrier Circle. I was pleased to see that you had a mostly positive experience. Breakfast is a challenge for many hotels like ours. I can assure you, the eggs we serve are not powdered. But your comments will be used when we next reevaluate our breakfast... More 

Indianapolis, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2014

We needed an affordable place for three nights and the price was so good, we were prepared to settle for clean and safe. The hotel exceeded all expectations. The room was very nice. The beds were very comfortable. The continental breakfast included scrambled eggs and sausage. Everything was clean and well maintained. An excellent value.

Was this review helpful? Yes 1
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

I'm happy to read about your recent stay at the Comfort Inn Carrier Circle. We have been working hard this fall at making some changes in the hotel and I am hoping that they are taking hold. I hope we get the opportunity to host you during another visit! Thomas Denely General Manager More 

Pittsburgh, Pennsylvania
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed October 6, 2014

My niece and I stayed here while visiting my son. The staff were friendly and helpful. The room was large, updated and quiet, however a mini fridge would be nice since there were no ice or vending machines in the vending area on the 3rd floor. We had to go the the 1st or 4th floor to get ice.The bathroom... More 

Was this review helpful? Yes 1
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

Thank you for your review of the Comfort Inn Carrier Circle. We are still wrapping up our room refresh, and while towel bars were not part of original plan, we are talking about the need for them and your feedback will now be part of that conversation. In addition, we are hopeful that the town will finally address the property... More 

Harrison, Michigan
Top Contributor
203 reviews 203 reviews
45 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed September 28, 2014

We stayed her on September 16. The young lady at check-in was extremely pleasant. There was a line and we had to wait, but she was totally apologetic. The lobby was very attractive. We had a first floor room that had this weird two door access. You had to get in from the interior, but you could go right to... More 

Was this review helpful? Yes
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

Thank you sharing your recent experience with the Comfort Inn Carrier Circle. We are hopeful that the property next to us will be addressed by the town soon, which will lead a nicer area as well as a change to the access to our property, making it easier for our guest enter and exit our parking lot. As far as... More 

Madison, Wisconsin
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 21, 2014

We stopped here on our way to boston and after 14 hours driving we needed to rest. Pulled in and justin made us feel like this should be our place to stay. We got a handicapped room and didn't request it after he saw my husband with a cane and we were on the second floor. Room was spacious, clean... More 

Was this review helpful? Yes 1
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

Thank you for your review of the Comfort Inn Carrier Circle. I'm glad to see you were happy with your stay. I have noted your pillow comments and we will take them into considering when we begin our next hotel improvement project. Thomas Denely General Manager More 

Cleveland, Ohio
Contributor
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 10, 2014

everything worked OK, breakfast was served, we stayed there another night while were traveling to Boston Mass. i.e. basicaly it was our place to sleep: we checked in at midnight, and checked out at 8 am. We will stay there again.

Was this review helpful? Yes
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

Thank you for your review of the Comfort Inn Carrier Circle! I'm glad we were able to host you on your recent stop. We appreciate our guests who return, as it gives us an opportunity to create a relationship that we hope lasts many years! We look forward to your next visit. Thomas Denely General Manager More 

Purchase
Contributor
12 reviews 12 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 10, 2014

The room was large and spacious. The bathroom was a little small, but there was a nice dressing area that compensated for that. Some of the negatives: - Our initial room reeked of mildew. We immediately called downstairs and they gladly moved us to another room across the hall - which smelled fine. Unfortunately, they neglected to update the records... More 

Was this review helpful? Yes
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

Thank you for your feedback. The size of our rooms is one of our assets and we understand that. While we do not offer microwaves and fridges in all of our guestrooms, I will note your comments and when we work our next upgrade take that into consideration. I hope we have the opportunity to host you on another visit... More 

Ontario
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 8, 2014

Another two night stay at the Comfort Inn. Although the reception was busy, our checkin was handled with courtesy and speed. Our room on the 4th floor was very quiet and our restful. This is our third stay at this location, we will return.

Was this review helpful? Yes 1
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

Thank you for completing a review of us! This fall, Syracuse University has home football games, which are usually exciting, the Empire Expo Center hosts events every weekend, and there is always Destiny USA with shopping, dining and fun! Let us know if you need any help planning for your next stay! Thomas Denely General Manager More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 2, 2014

beginning with the end, overall the stay did what it needed to do. The rooms proved to be safe, parking secure and the staff was extremely pleasant. For the cost and considering how few vacancies there were during the State Fair and College Move-In; it was well worth minor inconveniences I will detail below. Again... I am only listing these... More 

Was this review helpful? Yes 2
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

Thank you for your review of your recent stay. We have been urging our local representatives to address the issue with the former hotel adjacent to our property and it seems that recently they are moving forward with the clean up of the site. We look forward to the day the project begins! We are consistently working on improvements to... More 

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 31, 2014 via mobile

Came here for a two night stay to go to a concert at the state fair. Overall very impressed. We checked in very late and the man at the front desk named Justin was VERY nice and made us feel welcome right from the start. The room was on the fourth floor and was very big with raised ceilings. You... More 

Was this review helpful? Yes 1
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

Thank you for your comments about your recent stay with us! I always appreciate it when one of the staff is noted personally and they made a positive impact on anyone's visit! We are fortunate that Justin is as dedicated as he is and works to ensure every guest has a positive stay. I did note your comments about housekeeping.... More 

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