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All 30 Syracuse hotels

Comfort Inn Carrier Circle

2.0 of 5 Hotel   |   6491 Thompson Rd, Syracuse, NY 13206
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Ranked #15 of 30 Hotels in Syracuse
A recent review
5 of 5 stars Reviewed September 10, 2014
genavtron Cleveland, Ohio
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190 reviews from our community

Traveler rating
    30
    86
    52
    15
    7
See reviews for
71
51
10
22
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Comfort Inn Carrier Circle
See the most recent reviews
Cleveland, Ohio
Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 10, 2014

everything worked OK, breakfast was served, we stayed there another night while were traveling to Boston Mass. i.e. basicaly it was our place to sleep: we checked in at midnight, and checked out at 8 am. We will stay there again.

Was this review helpful? Yes
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

Thank you for your review of the Comfort Inn Carrier Circle! I'm glad we were able to host you on your recent stop. We appreciate our guests who return, as it gives us an opportunity to create a relationship that we hope lasts many years! We look forward to your next visit. Thomas Denely General Manager More 

Purchase
Contributor
12 reviews 12 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 10, 2014

The room was large and spacious. The bathroom was a little small, but there was a nice dressing area that compensated for that. Some of the negatives: - Our initial room reeked of mildew. We immediately called downstairs and they gladly moved us to another room across the hall - which smelled fine. Unfortunately, they neglected to update the records... More 

Was this review helpful? Yes
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

Thank you for your feedback. The size of our rooms is one of our assets and we understand that. While we do not offer microwaves and fridges in all of our guestrooms, I will note your comments and when we work our next upgrade take that into consideration. I hope we have the opportunity to host you on another visit... More 

Ontario
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 8, 2014

Another two night stay at the Comfort Inn. Although the reception was busy, our checkin was handled with courtesy and speed. Our room on the 4th floor was very quiet and our restful. This is our third stay at this location, we will return.

Was this review helpful? Yes 1
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

Thank you for completing a review of us! This fall, Syracuse University has home football games, which are usually exciting, the Empire Expo Center hosts events every weekend, and there is always Destiny USA with shopping, dining and fun! Let us know if you need any help planning for your next stay! Thomas Denely General Manager More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 2, 2014

beginning with the end, overall the stay did what it needed to do. The rooms proved to be safe, parking secure and the staff was extremely pleasant. For the cost and considering how few vacancies there were during the State Fair and College Move-In; it was well worth minor inconveniences I will detail below. Again... I am only listing these... More 

Was this review helpful? Yes 2
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

Thank you for your review of your recent stay. We have been urging our local representatives to address the issue with the former hotel adjacent to our property and it seems that recently they are moving forward with the clean up of the site. We look forward to the day the project begins! We are consistently working on improvements to... More 

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 31, 2014

Came here for a two night stay to go to a concert at the state fair. Overall very impressed. We checked in very late and the man at the front desk named Justin was VERY nice and made us feel welcome right from the start. The room was on the fourth floor and was very big with raised ceilings. You... More 

Was this review helpful? Yes 1
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

Thank you for your comments about your recent stay with us! I always appreciate it when one of the staff is noted personally and they made a positive impact on anyone's visit! We are fortunate that Justin is as dedicated as he is and works to ensure every guest has a positive stay. I did note your comments about housekeeping.... More 

columbus ohio
Top Contributor
78 reviews 78 reviews
32 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 26, 2014

We pulled in late after a long drive and found a very comfortable bed to lay our heads for the night. The front desk gal was very pleasant and found us a top floor room away from the elevators. The hotel is very convenient to the highway and offers a breakfast. The hotel looks like it has been recently renovated... More 

Was this review helpful? Yes 1
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

Thank you for your kinds review of the Comfort Inn Carrier Circle. We are happy you noted our improvements in your comments. I hope we have the opportunity to have you visit again! Thomas Denely General Manager More 

Senior Reviewer
9 reviews 9 reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed August 23, 2014

Granted it was a packed weekend with syracuse move in & the ny state fair- this place is awful and a huge scientific experiment. If there is anywhere else to stay, do so. The first room they showed us stunk of cigarette smoke & we had requested a non smoking room and I have asthma, they moved us to the... More 

Was this review helpful? Yes
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

I am sorry to see and read of your recent experience with us. We clearly let both you and ourselves down. I have instituted new housekeeping inspection standards so that we might address these issues sooner and resolve them before guests check in. Thomas Denely General Manager More 

Chicago, Illinois
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 21, 2014

I'm a Choice Hotels elite member, so I use Comfort Inn properties a lot. It was tough to decide how tough to be in this review because I can tell the hotel is making improvements-- but they have a ways to go. First impression: I arrived at night. The hotel is right off og the 90 expressway (good), but is... More 

Was this review helpful? Yes 1
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

Thank you for your insightful thoughts about the Comfort Inn Carrier Circle. We are always looking to improve and your comments will help us move forward and make our hotel better. Thomas Denely General Manager More 

Missouri
Top Contributor
199 reviews 199 reviews
126 hotel reviews
136 helpful votes 136 helpful votes
2 of 5 stars Reviewed August 19, 2014

We ended up here on a Hotwire deal that said it was an airport hotel. However, there was no shuttle and taxi fare was around $25 each way. So even with a discount, it cost more to stay here because of the $50 plus tip than it would have to stay somewhere with a free shuttle. Check-in was slow because... More 

Was this review helpful? Yes 1
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

Thank you for your feedback about your recent stay. While I cannot control what Hotwire says about our hotel I will urge them to make changes to our description so those booking on their site have a better idea of where we are located. As far as the other issues you mentioned, I will address those with housekeeping so that... More 

Senior Contributor
44 reviews 44 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 16, 2014

We stayed here one night. The staff was great, the rooms were clean and it is right of the highway. It's a little misleading because it's located right behind the McDonalds and it's hard to see until you pull in but it's worth it. I recommend people us this motel.

Was this review helpful? Yes 1
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

Thank you for your response about your stay with us at the Comfort Inn Carrier Circle. We strive for cleanliness and customer service, and I am appreciative that your experience was good on both counts. I hope we get the opportunity to host you again! Thomas Denely General Manager More 

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Additional Information about Comfort Inn Carrier Circle

Address: 6491 Thompson Rd, Syracuse, NY 13206
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Carrier Circle 2*
Number of rooms: 107
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Also Known As:
Comfort Inn Syracuse Hotel Syracuse
Syracuse Comfort Inn

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