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Comfort Inn Carrier Circle

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6491 Thompson Rd, Syracuse, NY 13206
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1 room 1 guest
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217 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Please pay attention to the negative reviews! I am generally easy to please and rarely complain. However, upon entering my room, I was accosted with a strong, musty smell. When I politely inquired about this at the front desk, the clerk apologized, but only offered to have maintenance put a boxlike device in the room, which actually was just some... More 

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New City, New York
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Comfort Inn Carrier Circle and had no problems. Granted, it is not a perfectly new property, but it was perfectly clean. I particularly liked that there were extra towels in the room and that the room configurarion allowed you to turn a light on to dress without waking everyone else up. I think that visitors see... More 

Was this review helpful? Yes
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

Thank you for your kind words! The entire staff works hard to present the best possible experience for all of our guests and it is appreciated when it is recognized. And we are all hopeful that the adjacent property removal might begin soon. We will be celebrating when it does! More 

Bradford, Pennsylvania
Level Contributor
108 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Started out good with an hour early check in. Then we got to our room and were hit with the stench. I thought maybe someone had forgot to flush, that bad. I searched for the issue and could not find were it was coming from. We used some spray deodorant, which seemed to help. I was very tired from driving... More 

Was this review helpful? Yes
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

I'm sorry to read of your experience. I have forwarded your comments about odors to the maintenance and housekeeping departments in the hopes that we might determine what is causing them and how to correct them. And I'm surprised to read your comments about the staff. I wish they would have been helpful. More 

Travelers are raving about these Syracuse hotels

1 review
1 of 5 stars Reviewed 4 weeks ago

We have stayed at many Comfort Inns before and been very satisfied with the quality of our stay. However, when we first pulled in the parking lot, we were very underwhelmed with what we saw. To begin our horrible weekend, we saw that the hotel had chosen to not advertise that they were having a convention, which would not normally... More 

Was this review helpful? Yes
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

I'm sorry to read your response. We are consistently working on improving our housekeeping standards, and I'm sorry in your case we let you and ourselves down. In addition, we do honor Do Not Disturb requests. I don't know if your sign may have fallen or been removed by someone else, but housekeeping will not enter a room that has... More 

Buffalo, New York
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 25, 2015

After finding out our group booking at another hotel was cancelled and the rooms sold out on an event weekend, I started calling around for a group of 14 rooms for two nights. Fearing that I would be splitting up our group over several hotels, I called Comfort Inn Carrier Circle and talked to Tom, the manager. He said they... More 

Was this review helpful? Yes
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

Thank you for your glowing review! It was our pleasure to help you, and I'm glad we were able to. The Nationals is one of our favorite weekends, and I hope you all had a great time. I hope we have the opportunity to host you again! More 

Charlotte, North Carolina
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 23, 2015

Property is old, run down and dirty. Found half chewed toothpick, dental floss on floor of our room. Hadn't been dusted in who knows when. The surrounding area is scary. Property adjacent to Comfort Inn is literally falling down, no walls, collapsed roof. UGH!! Could not get out of here fast enough.

Was this review helpful? Yes
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

I'm disheartened to read of your in room experience. We can do better than that, and I have shared your comments with housekeeping. As far as the building next door, we await the removal of it as well. The town has resolved access to the property and we hope that one that is completed, the property owners will begin removal... More 

Connellys Springs, North Carolina
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 23, 2015

The front desk staff was friendly, but not very helpful. We asked about a restaurant that was less than 2 blocks away and no one had ever heard of it. There was mold all over the bathroom (cracks of shower, caulk and around the toilette bowl). There was hair stuck to the walls of the shower. Breakfast was not bad,... More 

Was this review helpful? Yes
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

I'm sorry that the staff wasn't aware of the location of the restaurant you were looking for. In addition, one of the challenges we face during events like the Nationals are parking issues. In addition, most of those men spend hours with their cars, like to talk about them and are very protective of them. We will allow guests to... More 

Erie, Pennsylvania
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 20, 2015

Had read good and bad reviews about this hotel on different sites. Of course I was concerned because I have difficulty sleeping, I'm picky about bedding and towels, need good working air conditioning, etc; I was also driving long distances and I have a low tolerance for noise and poor hotel conditions. So, I packed bedding and towels, which I... More 

Was this review helpful? Yes
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

I'm sorry to see of your experience with your first room. Any issues should have been resolved by housekeeping prior to the room being made available to rent. I'm happy the front desk was so quick to resolve the issue for you! More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 20, 2015

The room was fine. It wasn't fancy or updated. But we wanted a cheap place to stay near our travel route. The breakfast was more than I thought it would be. There were plenty of hot or cold selections. Also, this Comfort Inn even allowed pets (I didn't have one..). But it was interesting waking up to look out at... More 

Was this review helpful? Yes
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

I'm always happy to read a review like your's! All of us appreciate such a positive response. Thank you for sharing! More 

Pfafftown, NC
Level Contributor
118 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed July 18, 2015

We were here for a wedding unfortunately the same weekend as the Syracuse Nationals Car Show. This resulted in poor service, no parking, everything out at breakfast, overall poor experience. The experience led to an even worse opinion of the hotel overall. We had a king room. The bed is worn-out and sags in the middle. They have attempted to... More 

Was this review helpful? Yes
Tom D, General Manager at Comfort Inn Carrier Circle, responded to this review

Thank you for your feedback after your recent stay. We are currently without an elevator, leaving with just the one. The part to repair it is a custom build and until it is fabricated, we have to wait. We were able to reset the other elevator, but I am guessing it was after you might have left. But we are... More 

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