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Sheraton Syracuse University Hotel & Conference Center

3.5 of 5
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801 University Ave, Syracuse, NY 13210
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Sheraton Syracuse University Hotel & Conference Center
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319 Reviews from our TripAdvisor Community

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Syracuse, New York
Level Contributor
275 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

We have eaten at the Sitrus Lounge many times. We like to go there on Thursdays for trivia. Everything we have ordered has been terrible. So disappointing for a Sheraton property. When I ordered a Hummus platter the vegetables were dirty.

Helpful?
Thank Jill3399
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed while visiting Syracuse University. Conveniently located on the Syracuse campus. Warm friendly greeting. Hotel appears to employ college students which is nice. Every one we encountered was very friendly. Hotel appears modern, clean & comfortable. Would definitely recommend if visiting the University although I would imagine would be difficult to find a room on key game and event weekends.

Helpful?
Thank Ron S
NYC
Level Contributor
71 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

If you have to do anything on the SU campus, this is by far the most convenient place to stay. The staff is friendly and helpful and they had no problem bringing up a cot for our son. The rooms are neat and clean with all the standard amenities. We parked in the self parking garage and had no issues... More 

Helpful?
Thank Pariyorker
Lagos, Nigeria
1 review
5 of 5 stars Reviewed 2 weeks ago

We had never been to Syracuse and my son was starting at Syracuse University so we decided to stay at the Sheraton because it was located right on campus. We were traveling all the way from Nigeria and were not expecting any favors really. However, the staff here turned out to be incredible!! They were the warmest group of hotel... More 

Helpful?
Thank Sistamum
Bronx, New York
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Taking daughter back to school and needing to be close to campus, this worked out well. The amenities are nice, I especially liked the mini pouf and the soap was delightful. Has up to date facilities and staff was warm and welcoming. It is a beautiful hotel. Would definitely stay again.

Helpful?
Thank mearh
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago

Numerous members of my familty travelled to Syracuse to attend a funeral and we stayed at the Sheraton. The rooms and facilities are excellent - rooms are spacious and well appointed, with good soundproofing. There is a free shuttle to airport or train station which is a bonus. What really stood out for us though was how welcoming and helpful... More 

Helpful?
Thank Debbie D
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Thank you for taking the time to share your comments regarding your stay with us. We appreciate the kind words, and are happy to hear we could help make a hard time for your family a little easier. Great to see that you were able to utilize our shuttle, and enjoy our restaurant Rachel's, and that you found the staff... More 

SCHENECTADY
Level Contributor
73 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed December 30, 2015

The hotel is located right at the university and very convenient to get to. Was checked in very efficiently and went right to the room. Very comfortable and enjoyable stay and will be back when in the Syracuse area.

Helpful?
Thank LAWRENCE M
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello LAWRENCE M, Thank you for taking the time to share your comments regarding your stay with us. Happy to hear that you found convenience with our location, and that you found your stay to be comfortable and enjoyable. Once again we appreciate the kind words, and look forward to seeing you again. Sincerely, Michael Gates Guest Services More 

New York
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed November 29, 2015

GREAT hotel, a calming scent welcomes you in the lobby, refreshing drink awaits you blending with the calming scent. ALL of the staff was beyond kind, helpful, hospitable and warm. Jazz in the evening at Sitrus preps you for a night out or enjoyable stay in; amenities are endless, Starbucks in the lobby; if you forget those forgetful items, the... More 

Helpful?
Thank WantMillionsToTravel
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello WantMillionsToTravel, Thank you for taking the time to share your comments regarding your stay with us. We appreciate the kinds words and are glad that you and your son enjoyed your time with us. We are happy to hear that you found our staff to be helpful and hospitable, and that you were able to utilize the amenities in... More 

Easton, Pennsylvania
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 29, 2015 via mobile

This is my 6th time staying in this hotel, and every visit is perfect. Nice pool and fitness center and very nice employees. They have a nice business center. But, I got stuck in the elevator twice. Other than that, the rooms were very roomy and nice.

Helpful?
Thank hey_hey_179
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello hey_hey_179, Thank you for taking the time to share your comments regarding your stay with us. First off thank you for your continued loyalty, and choosing Sheraton. Happy to hear that you found the staff to friendly and that you were able to utilize our pool, fitness center and business center. I do want to apologize for the elevator,... More 

Toronto, Canada
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed November 24, 2015 via mobile

If you are planning a road trip to New York City and coming from Toronto, this hotel is perfectly located half way. Yes there are many to pick but Sheratons are always reliable and consistent. This one does not disappoint. Just off hwy 81 and right inside Syracuse University with restaurants across the street makes this an ideal spot. Hotel... More 

Helpful?
Thank ssengthavy
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello ssengthavy, Thank you for taking the time to share your comments regarding your stay with us. We love being centered on the University, with the college eateries and shopping right across the street from us, so it's great to hear that you found convenience with our hotels location. Once again we thank you, and look forward to seeing you... More 

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