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All 30 Syracuse hotels

Sheraton Syracuse University Hotel & Conference Center

3.5 of 5 Hotel   |   801 University Ave, Syracuse, NY 13210
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Ranked #7 of 30 hotels in Syracuse
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
FranknDebbie Houston, Texas
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229 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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English first
Houston, Texas
Top Contributor
135 reviews 135 reviews
47 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here with my family on a college visit trip. The hotel is located adjacent all the main areas of campus - a 2 minute walk to the student center. Upon friendly check-in, we were upgraded to an executive floor room, directly across from the lounge. Room was comfortable, and clean. Dining options outside the hotel were nearby. Breakfast in... More

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Martville
Senior Reviewer
6 reviews 6 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My daughter had her wedding reception here and I wasn't impressed. We had a wait before we could go up to the reception area and my husband asked if they had any "complimentary coffee." Apparently, they don't believe in that...and the staff rudely said go to the bar. The coffee was disgusting and you could get better at a gas... More

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Julie M, General Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear Pumpkin2113 Thank you for staying with the Sheraton Syracuse University Hotel and Conference recently and for sharing your review with us. I apologize that your experience at the wedding was one that failed to exceed your expectations. Our mission of pleasing our guests beyond their expectations is important to us. We will use your comments as a tool to... More

Swarthmore, Pennsylvania
Top Contributor
108 reviews 108 reviews
22 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

4 night sojourn to the 'Cuse for family funeral. Never stay with family in these times...need the respite at night...and a handy bar! Usually use a diff place, but they were booked...so tried the Sheraton. Hopefully no mr funerals but will use the place next visit there. The good-check in easy and quick. I asked about club rooms and access... More

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Patrick201, Thank you for taking the time to share your comments regarding your stay with us. We are happy to hear that you enjoyed your stay with us. Great to hear that you found the staff to be friendly, and that you enjoyed the club level. In regards to the beds, great to hear that you enjoyed them! The... More

Fort Worth
Top Contributor
61 reviews 61 reviews
48 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband & I stayed here on July 20, 2014. The hotel lobby is beautiful, the staff was nice, but the room REALLY needs updating. Our room had a nautical theme to it or something to that theme??? The mirror in the bathroom is so outdated it looks like it was used in the 1980's. The bed was really comfortable... More

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello mrsslovestotravel, Thank you for sharing your comments regarding your stay with us. We are happy to hear that overall you did enjoy your stay with us. Great to hear that you found the bed comfortable, as it is part of our Sheraton Sweet SLeeper Collection, a key brand element to Sheratons. Also great to hear that you were able... More

Sacramento, California
Top Contributor
76 reviews 76 reviews
65 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good hotel, whether you are visiting the university, shopping at Destiny USA, or just visiting the area. Its an older facility, the 70-80s Sheraton style, owned by the University, and quite popular. It can use a facelift and a refresh. Especially the bathrooms. Only thing that was not usual is that I was charged $25 for a rollaway bed, without... More

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello MikeyR, Thank you for taking the time to share your comments regarding your stay with us. Great to hear that you found convenience in our hotels location and that you found the staff to be friendly. We do apologize for the lack of communication on our part regarding the rollaway bed charge. We have shared your comments with the... More

Diablo
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

The staff makes this Sheraton a pleasure to visit! We just left the hotel and cannot say enough about the service and the warm employees! My husband, two teenagers and I stayed one night here to see Syracuse Univ and from our check in with Nadia at the front desk who graciously suggested a suite with our kids to Norma... More

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Taryn S, Thank you for taking the time to share your comments regarding your stay with us. We are happy to hear that you enjoyed your stay with us, and that you found our staff to be warm, helpful, and welcoming. Our goal here is to make our guest feel at home while staying with us, so it's great... More

Bangor, Maine
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If you're visiting Syracuse University, you won't find a better location. Just at the foot of college hill, it offers easy access to tour campus, grab some grub and experience the University experience. Our room was also very clean and comfortable with views of Fraternity row. The staff were very cordial and helpful with whatever we needed.

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Mainelywondering, Thank you for sharing your comments regarding your stay with us. We are happy to hear that you enjoyed your stay with us and found convenience with our location of the campus of Syracuse. Great to hear that you found your room comfortable and clean and that our associates were friendly and helpful during your stay with us.... More

Philadelphia
Top Contributor
71 reviews 71 reviews
20 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is on campus, it's a fantastic location. The service was very professional and friendly, and the room was clean and modern. There is a restaurant on site, it's a bit dated but the food was surprisingly good and reasonable (we haven't had much luck with hotel restaurants, so this was a very pleasant surprise). Every time we walked... More

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello mrsgeegs, Thank you for sharing your comments regarding your stay with us. We are happy to hear that you found convenience with our hotels location. We love being on the center of the Syracuse campus, steps withing the campus life. Great to hear that you found the service professional and friendly, and that you were able to dine in... More

Albany, NY
Top Contributor
326 reviews 326 reviews
54 hotel reviews
276 helpful votes 276 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the Sheraton University due to a training session my company was conducting the next day and I had a really nice stay. I was put on the 8th floor overlooking the campus and it was great. The bed was super comfortable and the room was clean. The people at the front desk were very friendly except they... More

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello STEBAY711, Thank you for sharing your comments regarding your stay with us. We are happy to hear that you enjoyed your stay with us, and that you found your room comfortable and the staff to be friendly. The bedding in the room is part of our Sheraton Sweet Sleeper Collection which is a key brand element to Sheraton, so... More

florida
Top Contributor
91 reviews 91 reviews
47 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Had a one night stay here and can report that we were welcomed and checked in quickly. Arrived late evening and we were still able to get a meal prior to 11 pm in their bar. Room was clean and w/o problems and bed comfort was good to very good. Location is right next to Syracuse University and the medical... More

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello bigsky3, Thank you for taking the time to share your comments regarding your stay with us. Happy to hear that you enjoyed your stay with us. Great to see that you found the checkin process speedy, and that you were able to enjoy our restaurant outlets. In regards to the room and bedding, the bedding is our SHeraton Sweet... More

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Additional Information about Sheraton Syracuse University Hotel & Conference Center

Address: 801 University Ave, Syracuse, NY 13210
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Syracuse University Hotel & Conference Center 3.5*
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Also Known As:
Sheraton Syracuse University Hotel And Conference Center
Sheraton Syracuse University Hotel Syracuse
Syracuse Sheraton

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
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Hotel Style
#5 Business Hotel in Syracuse #6 Family Hotel in Syracuse
Hotel Class
Official Description (provided by the hotel)
Enjoy a warm welcome at Sheraton Syracuse University Hotel & Conference Center. Located on the scenic campus of Syracuse University, we'll keep you close and connected to the best of Central New York. ... more   less 
Number of rooms
235

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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