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Sheraton Syracuse University Hotel & Conference Center

3.5 of 5 801 University Ave, Syracuse, NY 13210
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Certificate of Excellence 2014
Sheraton Syracuse University Hotel & Conference Center
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Sheraton Syracuse University Hotel & Conference Center
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240 reviews from our community

Traveler rating
    72
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    28
    9
    6
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89
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74
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Weston, Florida
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

If you are visiting Syracuse University this is where you want to stay. It is across the street from the Schine Student Center and right next to Marshall (M) Street where all the bars, restaurants and shopping is. Easy walk to everything including the Carrier Dome. The Bar in the hotel is a nice place to have a drink and... More

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Rochester, New York
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel was fine, nothing special but nice enough. I would have happily given it a three or four except for the price. The room was absurdly overpriced for the quality and location. I have paid less money for better rooms in some of the most expensive cities in the world. The room was a good size but the furniture... More

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Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear AllTerra, Thank you for taking the time to share with us your thoughts on your recent stay. I am sorry to hear that you were not satisfied with your stay. I am stunned to hear your description of the food offerings in the Club Lounge and will certainly share your comments with our Food & Beverage team. That is... More

Woodhaven, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

stayed in this newly renovated hotel over this past weekend. Very expensive for rooms but if you are checking out Syracuse University it is virtually on campus. To my knowledge, certain floors in this hotel are dorms for students so there is a lot of traffic in this hotel. Helpful staff. Clean hotel.

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Taccara B, Thank you for sharing your comments regarding your stay with us. Thank you for choosing the Sheraton for your time in Syracuse, we're happy to hear that you found convenience with our location on the main campus of the University. Great to read that you found our staff to be helpful. Once again thank you, and we... More

concord,nc,usa
Top Contributor
98 reviews 98 reviews
56 hotel reviews
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I have stayed here many times. I am here at the hotel tonight, on points. Upon arrival I thought the hotel needs a refresh. Since I'm on points, not a big deal. They charge $13 per night to park, not thrilled with that. But again, on points, so ok. Tonight we try to go to the lounge ( we were... More

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Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear Carolina Traveler, Thank you for taking the time to write to us about your stay. I am sorry that you feel the way that you do. Our goal is to exceed the expectations of our guests and it bothers me that we failed in this case. Starwood has specifically directed complimentary upgrades be granted to Platinum level guests. I... More

Penfield
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Recently attended a conference at the Sheraton for a second time and if anything, the experience has become even better. Aside from its great location in the heart of Syracuse University, the facility is first class in terms of its ability to provide a receptive, warm and embracing atmosphere. The rooms are clean, modern and well equipped with bedding that... More

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Sid2140, Thank you for taking the time to share your comments regarding your stay with us. We are so happy to hear that you enjoyed your stay with us. Our goal is for our guest to feel at home while staying with us, so its great to read that you found our staff to be friendly and acocmodating. Once... More

New Jersey
Contributor
20 reviews 20 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Two kids at SU and we have become very familiar with the SU Sheraton. Best location in town! Service is excellent at all Levels! Always great to Return here and they treat us like family. Worth the price.

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello nfenne, Thank you for sharing your comments regarding your stay with us. We want to thank you for your continued loyalty and we are so happy to hear that you find convenience in our location. In regards to our staff our goal is for our guest to feel at home while staying with us, so it's great to read... More

Almonte, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

I stayed at the Sheraton Hotel in Syracuse and as usual the staff were friendly and looked after all my needs. The King-sized bed was glorious and I had one of the best sleeps of my life. I highly recommend this hotel, Great value for your money!

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Robert S, Thank you for taking the time to share your comments regarding your stay with us. Happy to hear that you enjoyed your stay with us and that you found the staff to be friendly and accomodating. In regards to the bed, the bedding and mattress is our Sheraton Sweet Sleeper collection, and is a key brand element... More

New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 15, 2014

Sheraton's meaning refers to a furniture style; simple in design with straight lines and classical ornamentation, around the 1800 in England.Syracuse University was founded in 1870.Ornamentation in architecture is displayed throughout the campus with it's varies buildings displaying columns and pattern evolving; rising and descending, in directions unrestricted yet ordered. Well with a great location on campus, with many rooms... More

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Vinylbug, Thank you for taking the time to share your comments regarding your stay with us. Welcome back to Syracuse, we love seeing our alumni. Great to hear that you found convenience with our hotels location central to the University. Pleased to read that you found our staff to be friendly, and that you enjoyed the furninshings of the... More

near ottawa
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 15, 2014

This is a really good hotel right at the footsteps to the university. It is the site of lots of action related to the Syracuse Orange, particularly football and basketball. The hotel is clean and well maintained with excellent covered parking. This was probably our 6th stay in recent years and we have never been disappointed.

Was this review helpful? Yes
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello reevesNearOttawa, Thank you for sharing your comments regarding your stay with us. We wanted to thank you for your continued loyalty, and it's great to hear that you find convenience with our hotels location on the University. Once again thank you and we look forward to seeing you again. Sincerely, Michael Gates Guest Services. More

Kingston, Canada
2 reviews
4 of 5 stars Reviewed September 3, 2014

we stayed 1 night at this hotel as way to make an early morning flight. while desk staff were great the lounge restaurant was seriously lacking. . we wished the hotel was more conveniently located to the airport but we managed fine.

Was this review helpful? Yes
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello lunagrrrrl, Thank you for sharing your comments regarding your stay with us. We are happy to hear that you found our hotel to be clean and fresh and that you found the front office staff to be great. In regards to the lounge/restaurant staff we do apologize for any interactions that did not meet your standards. We have shared... More

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Additional Information about Sheraton Syracuse University Hotel & Conference Center

Address: 801 University Ave, Syracuse, NY 13210
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Syracuse University Hotel & Conference Center 3.5*
Number of rooms: 235
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Also Known As:
Sheraton Syracuse University Hotel Syracuse
Sheraton Syracuse University Hotel And Conference Center
Syracuse Sheraton

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