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All 30 Syracuse hotels

Sheraton Syracuse University Hotel & Conference Center

3.5 of 5 Hotel   |   801 University Ave, Syracuse, NY 13210
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85%
Ranked #8 of 30 hotels in Syracuse
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
mom2philip Ottawa, Canada
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218 people have reviewed this hotel

Traveler rating
    66
    112
    28
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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English first
Ottawa, Canada
Contributor
17 reviews 17 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I always like to add a disclaimer to my reviews because I'm extremely picky and what most might be acceptable to most people usually isn't for me. So when it comes to this property I think it's just okay, I can't decide if the decor is dated or just not in good taste. On the surface the room looks cleanish.... More

Was this review helpful? Yes 1
Rome, Georgia
Contributor
13 reviews 13 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I want to rate the Sheraton Syracuse University because I was guided to stay at this hotel by previous recommendations on this travel advisory sight. It was not as described by previous reviewers, however. The hotel itself is nothing to write home about. It is old, dark, and in need of renovation. The location is great with it being right... More

Was this review helpful? Yes 2
Naples, Florida
Top Contributor
92 reviews 92 reviews
50 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed at the Crowne Plaza and the Sheraton which are close to each other. I would pick the Sheraton over the Crowne after staying at both. The Sheraton seems to be a bit newer and a very well maintained property. Parking is done via an attached parking garage ($13 a night), has a nice business center with four... More

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello jmoonesq, Thank you for taking the time you review your stay with us. Great to hear that you seemed to enjoy your stay with us, and found convenience in our hotels location. As you said we are directly on the main campus, and love being steps away from the campus eateries and shopping. In regards to the hotel, we... More

Toronto
Contributor
12 reviews 12 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 11, 2014

I stayed at this hotel for one night on my way home from driving my daughter to NYC, who was moving there for a new job. I chose this hotel as it is right on SU's campus and I am an alumni who hasn't stayed in Syracuse since I graduated in 1976. I was driving a rented cargo van and... More

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello SlickToronto, Thank you for taking the time to share your comments regarding your stay with us. Welcome back to Syracuse, were always happy to welcome alumni back. Happy to hear that you were able to utilize our complimentary wireless during your stay and that you found the bedding to be comfortable. The bed is our Sheraton Sweet Sleeper which... More

Oxford
Contributor
13 reviews 13 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 10, 2014

I stayed here for a conference at the university and was really impressed by the quality of the room, service (great free shuttle service to and from the airport), and location - in the centre of the university. Would definitely stay again.

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello OxfordDom, Thank you for sharing your comments regarding your stay with us. Great to hear that you enjoyed your stay with us, and that you found convenience in our location. We love being centered directly on the university, with all of the restaurants and shopping across the street from us. Happy to hear that you were also able to... More

DeRuyter, NY
Contributor
14 reviews 14 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 9, 2014

We've "staycationed" at this hotel twice now, both times with excellent customer service from everyone we encountered, most especially the shuttle drivers. They have been very personable and welcoming, taking us to and picking us up from various points around Syracuse so we could leave our car garaged at the hotel and be able to enjoy "beverages" while out and... More

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Signal50, Thank you for taking the time to share your comments regarding your stay with us. We are so happy to hear that this is your second stay with us, and that you enjoyed yourself. Great to hear that the staff in which you have encountered throughout your stays, have made an impression on you and hopefully allowed you... More

Pembroke, Canada
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed May 29, 2014

As a regular guest of the Sheraton chain of hotels, my experience at the Sheraton Syracuse University Hotel & Conference Centre was a little below the high standard I've come to expect. On the postive side, the front desk staff were friendly and efficient at check in / check out, with offers of assistance for baggage, parking, etc. and my... More

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Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear Danny B, Thank you for taking the time to rate your experience at the Sheraton Syracuse University Hotel & Conference Center. I very much value the feedback we get from our guests and I appreciate your feedback - especially given the fact that you are a loyal Starwood guest. I am sorry to learn that the shower was not... More

Longmeadow, Massachusetts
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed May 28, 2014

We always stay here when we come back to SU simply because it is so convenient to campus and have always been more than satisfied with the hotel. Not having been back for a number of years we were pleasantly surprised with the renovations to the rooms and common areas. The rooms were very nice, extremely clean without the antiseptic... More

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Bobj645, Thank you for taking the time to share your comments regarding your stay with us. Great to hear that you find convenience with our location, we love being located directly on the main campus. We are also happy to hear that you found our staff to be friendly and accommodating and that you enjoyed the renovations in which... More

Lindenhurst, New York
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 26, 2014

We were here to visit family for 2 short nights and they were excellent! The room is very nice (a little dark) but very nicely appointed with a super comfortable bed. All the staff we came into contact with was great from our very late check in to our check out. Breakfast buffet was delicious each morning and the drinks... More

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Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear Rfrancis11: Thank you for taking the time to share you thoughts with us regarding your recent visit. I am so glad you enjoyed your stay and we look forward to welcoming you back in the coming weeks! Sincerely, Julie Martin Director of Operations More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 23, 2014

As an alumni of Syracuse, the university hotel is so convenient when attending campus events. Staff was really nice, hotel is superb when it comes to service and cleanliness. Bar had excellent drinks!!

Was this review helpful? Yes
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Dom W, Thank you for sharing your comments regarding your stay with us. Happy to hear that you find convenience with our location, we love being on the center of the campus, in walking distance of the restaurants, shopping and academic buildings. Great to hear that you found the service of the staff superb, and that you were able... More

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Additional Information about Sheraton Syracuse University Hotel & Conference Center

Address: 801 University Ave, Syracuse, NY 13210
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Syracuse University Hotel & Conference Center 3.5*
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Also Known As:
Sheraton Syracuse University Hotel Syracuse
Sheraton Syracuse University Hotel And Conference Center
Syracuse Sheraton

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#5 Business Hotel in Syracuse #5 Family Hotel in Syracuse
Hotel Class
Official Description (provided by the hotel)
Enjoy a warm welcome at Sheraton Syracuse University Hotel & Conference Center. Located on the scenic campus of Syracuse University, we'll keep you close and connected to the best of Central New York. ... more   less 
Number of rooms
235

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