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Sheraton Syracuse University Hotel & Conference Center

3.5 of 5 801 University Ave, Syracuse, NY 13210
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Certificate of Excellence 2014
Sheraton Syracuse University Hotel & Conference Center
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Sheraton Syracuse University Hotel & Conference Center
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246 reviews from our community

Traveler rating
    72
    128
    31
    9
    6
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92
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77
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
38 reviews 38 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I travel a lot. I found this place to be nice and clean. Close to SU and coffee shops across the street. My only suggestion is that the staff be a tad nicer at check in. They were a little flat with personality. Rooms clean and typical Sheraton. It's a nice place to stay.

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Rosemount, Minnesota
Top Contributor
92 reviews 92 reviews
22 hotel reviews
199 helpful votes 199 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nestled right on campus, you will find this very nice Sheraton. Spent a little on my business trip time walking around campus seeing the stately buildings - a must see campus if you have that kind of appreciation. The hotel was very clean and the rooms were tastefully appointed. Staff at the hotel were friendly and even provided some friendly... More

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Saint Clairsville, Ohio
Contributor
15 reviews 15 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a long weekend. Great location in the midst of Syracuse University. Walking distance to street of eateries and shops. Hotel was very clean. Loved our room...very spacious and clean. The 9th floor lounge was a bit of disappoint...very poorly stocked at times. Staff was very friendly.

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new york
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

if you are going to syracuse university to see your kid who lives on campus this may be the hotel for you.. it is clean and comfortable. and the parking is in the middle of campus and it costs 12.95 a day. if you want to go out at night i think armory square is a better location.. depends upon... More

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Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear kh0000, Thank you for taking the time to review the Sheraton Syracuse University Hotel and Conference Center. I appreciate you taking the time to contribute your thoughts. It is true - it is difficult to book for Family Weekend. We are always looking for ways to make the booking process more streamlined, but the demand is so great for... More

Boston
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have never stated at this hotel before and think it is the best option in the area. The interior of the hotel was renovated recently (a few yesrs ago) and the rooms are simple, clean and functional..The lounge was just OK with very minimal breakfast options....The location was nice very close to the University. I would stay again on... More

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello JacquelineSmith, Thank you for taking the time to share your comments regarding your stay with us. We're happy to hear that you found the hotel to be clean and functional and that you enjoyed our location on the main campus of the University. In regards to the breakfast on the club level we have shared your comments with our... More

deerfield, Illinois
Contributor
20 reviews 20 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Great place to stay when visiting Syracuse. Clean & very comfortable SPG hotel right off the main campus. Just a block from admissions for those planning a college visit with prospective students. A bit pricey but worth it for an overnight stay to get the feel of the campus.

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Gojofish, Thank you for sharing your comments regarding your recent stay with us. Great to hear that you found convenience in our location on the main campus of Syracuse University. We love that our guest are able to get that college feel when staying with us. We're happy to see that you found the hotel to be clean and... More

Weston, Florida
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 20, 2014

If you are visiting Syracuse University this is where you want to stay. It is across the street from the Schine Student Center and right next to Marshall (M) Street where all the bars, restaurants and shopping is. Easy walk to everything including the Carrier Dome. The Bar in the hotel is a nice place to have a drink and... More

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello SouthFloridaAttorney, Thank you for taking the time to share your comments regarding your stay with us. We are happy to hear that you found convenience in our location, and that you found the rooms to be clean and quiet. Great to see that you enjoyed our lounge Sitrus and your meal in Rachel's, and that you were able to... More

Rochester, New York
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed October 13, 2014

This hotel was fine, nothing special but nice enough. I would have happily given it a three or four except for the price. The room was absurdly overpriced for the quality and location. I have paid less money for better rooms in some of the most expensive cities in the world. The room was a good size but the furniture... More

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Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear AllTerra, Thank you for taking the time to share with us your thoughts on your recent stay. I am sorry to hear that you were not satisfied with your stay. I am stunned to hear your description of the food offerings in the Club Lounge and will certainly share your comments with our Food & Beverage team. That is... More

Woodhaven, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 1, 2014 via mobile

stayed in this newly renovated hotel over this past weekend. Very expensive for rooms but if you are checking out Syracuse University it is virtually on campus. To my knowledge, certain floors in this hotel are dorms for students so there is a lot of traffic in this hotel. Helpful staff. Clean hotel.

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Taccara B, Thank you for sharing your comments regarding your stay with us. Thank you for choosing the Sheraton for your time in Syracuse, we're happy to hear that you found convenience with our location on the main campus of the University. Great to read that you found our staff to be helpful. Once again thank you, and we... More

concord,nc,usa
Top Contributor
101 reviews 101 reviews
55 hotel reviews
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed September 27, 2014

I have stayed here many times. I am here at the hotel tonight, on points. Upon arrival I thought the hotel needs a refresh. Since I'm on points, not a big deal. They charge $13 per night to park, not thrilled with that. But again, on points, so ok. Tonight we try to go to the lounge ( we were... More

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Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear Carolina Traveler, Thank you for taking the time to write to us about your stay. I am sorry that you feel the way that you do. Our goal is to exceed the expectations of our guests and it bothers me that we failed in this case. Starwood has specifically directed complimentary upgrades be granted to Platinum level guests. I... More

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Additional Information about Sheraton Syracuse University Hotel & Conference Center

Address: 801 University Ave, Syracuse, NY 13210
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Syracuse University Hotel & Conference Center 3.5*
Number of rooms: 235
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Also Known As:
Sheraton Syracuse University Hotel And Conference Center
Sheraton Syracuse University Hotel Syracuse
Syracuse Sheraton

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