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Sheraton Syracuse University Hotel & Conference Center

3.5 of 5
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801 University Ave, Syracuse, NY 13210
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Sheraton Syracuse University Hotel & Conference Center
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Ranked #9 of 30 Hotels in Syracuse
A recent review
4 of 5 stars reviewed 2 weeks ago
GBlue Albany, New York
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Albany, New York
Level Contributor
105 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for one night on business. The first floor is beautiful, clean, and modern - clearly recently renovated. Check-in was quick and friendly. My room was nice. I noticed that there was a balled-up towel in one corner of the room underneath the luggage rack, and a hair on the shower wall, so not 100% attention to detail... More 

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello GBlue, Thank you for taking the time to share your comments regarding your stay with us. Great to see that you enjoyed your stay with us and that you found convenience with our hotels location. In regards to the first floor lobby we are completing the final stages of our renovation so, we are happy to read that you... More 

New York City, New York
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 31, 2015

I recently stayed at the Sheraton while visiting family in Syracuse. School was out; it wasn't a holiday weekend. Other than a wedding, the hotel was quiet. The hotel lobby was extremely clean and modern. The rest of the hotel was a little out dated, including portions of the room. However, the room was clean and the bed was extremely... More 

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Simone A, Thank you for taking the time to share your comments regarding your stay with us. Happy to hear that you enjoyed your time at the Sheraton. As you had mentioned we are undergoing a renovation, and the lobby and first floor was our first step, so we're happy that you found the space to be clean and... More 

1 review
4 of 5 stars Reviewed May 26, 2015

Very nice place to stay. Clean room. quiet. I will definitely go back there again! Service was wonderful staff was very nice! Bed was comfortable too! Parking garage was very convenient to access to the hotel

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello lori m, Thank you for taking the time to share your comments regarding your recent stay with us. We are happy to hear that you enjoyed your time with us, and look forward to seeing you the next time you are in the Syracuse area. Great to hear that you found the service and staff wonderful and that you... More 

Amarillo, Texas
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 14, 2015

One of the best in town and first option to stay if you have graduation or any other business with the university, like us , to attend. Service and employees are very good. Room are great. Very comfortable and the panoramic view, excellent. Very good location to visit the SU.

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Jose R, Thank you for taking the time to share your comments regarding your recent stay with us. First we want to say congratulations to your graduate, we come to know alot of families throughout their time in Syracuse. Happy to hear that you enjoyed your stay with us and that you found convenience with our location. Great to... More 

Port Washington, New York
Level Contributor
71 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed May 14, 2015

This trip, I didn't get to stay at the hotel, though I highly recommend it. I wish I could give extra stars to the Sheraton for the superb assistance I got from their event planner Marie-Helene Gingras. Marie worked with me remotely to plan a small graduation dinner for 30 people. The contract was clear and she answered every question... More 

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello katehasl, Thank you for taking the time to share your comments regarding your recent stay with us. Great to hear that you chose us to be a part of your graudation weekend. We are happy to hear that Marie was able to provide you with superb service, and that your friends and family enjoyed all aspects of the evening.... More 

Ottawa, Canada
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 13, 2015

We just spent a few days at this hotel..the first impression when walking in was nice and modern and clean but when getting off the elevator on our floor we noticed that this hotel most defiantly needs an update .. Although pretty well maintained we found it to be dark and aged but we had an awesome view of the... More 

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello lorna29, Thank you for taking the time to share your comments regarding your recent stay with us. We are happy to hear that you found convenience with our hotel's location, and that you found the staff to be helpful and friendly. In regards to the decor we do apologize that the hotel did not meet your standards. We are... More 

Toronto, Canada
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed May 12, 2015

At our Sweet Ads Convention this year, our chorus was lucky enough to be staying in the Sheraton Syracuse. From the beginning to the end of the weekend, everything about the hotel was perfect. The staff were courteous, friendly & helpful. The space was large, accessible, & accommodating for all our needs. There were many practice rooms, plus spacious lobbies.... More 

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello evelynhazzard, Thank you for taking the time to share your comments regarding your recent stay with us. We are happy to hear that you enjoyed your stay with us. Great to hear that you found the staff to be courteous, friendly and helpful and that your chorus was able to practice throughout the hotel. Also great to see that... More 

Atlanta, Georgia, United States
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 6, 2015

I figured a Sheraton is a Sheraton, right? Wrong. This one far surpassed my expectations. I recently stayed here for 1 night for a business trip. The lobby was clean, the employees were great. I had an issue with my room key not working (multiple times), but the staff always took care of it. The room was great as well.... More 

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Chris C, Thank you for taking the time to share your comments regarding your stay with us. We are happy to hear that we exceeded your expectations and that you had a great stay with us. Great to see that you found the employees to be friendly, and we do apolgize for any inconvenience that the room key system... More 

Webster, New York
Level Contributor
112 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed April 20, 2015

Stayed for one night during a dance competition. Great area, right in the middle of Syracuse University life. Tons of stores and restaurants within walking distance. Check-in & out was a breeze, very nice workers. Room was very nice & clean. Asked for more towels and promptly received them. Parking garage which you have to pay for, but is convenient.... More 

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Kel4377, Thank you for taking the time to share your comments regarding your stay with us. We are happy to see that you enjoyed our hotels location, centered on the campus of Syracuse University. We love that our guest get the college feel, and as you said have a variety of restaurants and shopping to exlpore. Happy to hear... More 

Washington DC, District of Columbia
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed April 18, 2015

We stayed here visiting Syracuse for a football game. The Sheraton Syracuse is one of the best hotels in Syracuse, and definitely the closest and most convenient for anything at the university, including games in the dome, with garage parking. Breakfast buffet in the hotel restaurant was very good, especially Sunday morning, with plenty of choices. Saturday morning there was... More 

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Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Jamelp, Thank you for taking the time to share your comments regarding your stay with us. We wanted to thank you for your continued loyalty throughout the years and thank you for continuing to choose the Sheraton. Great to hear that you were able to attend one of our tailgate parties this year, it is a great way to... More 

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