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All 31 Syracuse hotels

Sheraton Syracuse University Hotel & Conference Center

3.5 of 5 Hotel   |   801 University Ave, Syracuse, NY 13210
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86%
Ranked #6 of 31 hotels in Syracuse
Certificate of Excellence 2013
A recent review
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199 people have reviewed this hotel

Traveler rating
    60
    104
    25
    6
    4
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74
19
16
62
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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English first
Contributor
17 reviews 17 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed for a 4 day class. The class room was comfortable and refreshments were great. Rooms were clean with comfy beds and different pillows so you could choose your preferred firmness. The only issue I had was temp control, my room was chilly and couldn't get it about 67. The staff at this hotel was amazing, regardless of who you... More

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SyracuseHotelMgr, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Amanda M, Thank you for taking the time to share your comments regarding your stay with us. We are pleased to see that you enjoyed your stay with us and found the bedding collection comfortable. The mattress is our Sweet Sleeper bed a core element for Sheraton. We are also happy to hear that you found our hotel staff... More

Marlboro, New Jersey
Contributor
15 reviews 15 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 9, 2014

The best thing about this hotel is the location. If you are planning on attending a Syracuse sporting event or doing a campus tour, the location is ideal. The parking garage is key. However, the hotel itself is very dark and outdated. The ceilings are low in the hallways and the lobby and decor looks like it did back in... More

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SyracuseHotelMgr, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear njbchluvr3, Thank you for taking the time to rate your recent stay. I am glad that you enjoyed the convenience of our location and our parking facilities and that your found our staff friendly and accomodating. I am however, concerned that you did not get a comfortable night sleep. At the core of the Sheraton brand is our Sweet... More

New York City, New York
Contributor
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 19, 2014 via mobile

While I'm used to more high end hotels I do have to say that this one was nice. Comfy bed but pretty basic. No robes, or basic bathroom extras. The good part is the complementary car to take you around the city which was great. I would stay there again.

Was this review helpful? Yes 1
SyracuseHotelMgr, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Victor C, Thank you for taking the time to share your comments regarding your stay with us. Happy to hear that you found the bed to be comfortable, as they are our Sweet Sleeper bed which is a key element to all Sheraton's. We're also happy to hear that you were able to utilize our complimentary shuttle service throughout... More

Top Contributor
94 reviews 94 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 19, 2014

I thought this was a very nice hotel. It is right next to the main Syracuse Campus and restaurants. The room was clean, but the beds were a bit uncomfortable. The elevators were nice. The breakfast buffet was ok.

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SyracuseHotelMgr, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Palmtree31, Thank you for sharing your comments regarding your recent stay with us. So happy to hear that you found convenience in our hotels location. As you said we love being directly on campus, in the center of all the college restaurants, shopping, and academic buildings. We do apologize that you found the beds uncomfortable, and we hope you... More

new jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 18, 2014

When traveling to Syracuse to see a basketball game, you must, at the time of the ticket purchase, immediately reserve a room or two at the Syracuse University Sheraton. It is so very convenient and loaded with just the right amount amenities. The staff and facilities are perfect for a non-nonsense weekend of fun and accommodations. The prices are moderate,... More

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SyracuseHotelMgr, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello unman1234, Thank you for sharing your comments regarding your stay with us. Glad to hear that you found convenience with our location here on campus, and that you were able to stay on our club level. The club level is a nice added amenity with the lounge, so happy to see that you enjoyed yourself! We hope to see... More

Blue Bell, PA
Top Contributor
63 reviews 63 reviews
54 hotel reviews
167 helpful votes 167 helpful votes
4 of 5 stars Reviewed February 18, 2014

Location, Location, Location. One could say that this hotel actually sits in the middle of campus. If you need a hotel within close proximity of Syracuse University, it doesn't get better than this. 20 paces in any direction puts you in the college scene, and much closer than any other hotel I'm aware of. That being said, here's the scoop... More

Was this review helpful? Yes 1
SyracuseHotelMgr, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Dalsemer, Thank you for sharing your comments regarding your stay with us. Happy to hear that you found convenience with our location. As you said we love being on the center of the University, steps away from the college shopping, eateries and academic buildings. Glad to hear that the staff in which you interacted were friendly, and that you... More

New York, New York, United States
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 12, 2014

The level of service, friendliness and desire to always accommodate is high at the Syracuse University Sheraton. I've been staying here on and off for over 20 years. Over the past 5 year, the level of service (or just my keen awareness of it) has increased. Whenever my son and I visit to see a game, they work hard to... More

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SyracuseHotelMgr, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Michael R, Thank you for taking the time to share your comments regarding your stay with us. We would like to thank you for your continued loyalty over the years. It is very appreciated. Happy to hear that our staff goes above and beyond to accommodate any request or needs that you may have during your stays. We have... More

Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 16, 2014

If you have anything going on at Syracuse, this is the most logical hotel. It is right on campus. The breakfast buffet has a lot of options and the dinner restaurant is ok. If you get a club level room, they have a small continental breakfast and drinks in the afternoon. Gym is ok and pool is pretty good, given... More

Was this review helpful? Yes 1
SyracuseHotelMgr, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello AliHig, Thank you for sharing your comments regarding your stay with us. We are happy to hear that you found convenience in our hotel, while visiting the campus of Syracuse. We're glad to read that you were able to enjoy and utilize our restaurant outlets and pool and fitness center. We hope to see you again if your travels... More

Ontario
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed January 2, 2014

We attended the hotel, with 3 other couples, as part of the NYE Gala package offered. We did extend our stay for an additional night and chose the queen size suite (Parlor) for our 2 night stay. This was recommended when we booked and was perfect for getting together with the rest of our group before going out. The staff... More

Was this review helpful? Yes 1
SyracuseHotelMgr, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello PMDMA, Thank you for sharing your comments regarding your recent stay with us. We're glad that you chose to celebrate New Years Eve with us, and we are so happy to hear that you enjoyed yourself. Hearing that our staff exceeded your expectations put a smile on our face, we strive to make our guest feel comfortable and at... More

Boston, Massachusetts
Senior Contributor
40 reviews 40 reviews
36 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 3, 2013

An alumnus of SU, I came back for a football game for the first time in nearly 10 years. Location cannot be beat if you are attending a game or exploring the campus. While room was large and clean, it seemed really dark and a bit outdated. Didn't eat in any of the restaurants, but did attend the tailgate before... More

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SyracuseHotelMgr, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello floricuse, Thank you for sharing your comments regarding your stay with us. Welcome back to Syracuse, we hope the football team was able to pick up a win for you! We're pleased that you found convenience with our property's location on the main campus. Great to hear that you were able to join one of our tailgate parties, and... More

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Additional Information about Sheraton Syracuse University Hotel & Conference Center

Also Known As:
Sheraton Syracuse University Hotel And Conference Center
Sheraton Syracuse University Hotel Syracuse
Sheraton Syracuse University Hotel
Sheraton Syracuse
Syracuse Sheraton
Address: 801 University Ave, Syracuse, NY 13210
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Syracuse
#5 Family Hotel in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Syracuse University Hotel & Conference Center 3.5*
Official Description (provided by the hotel):
Enjoy a warm welcome at Sheraton Syracuse University Hotel & Conference Center. Located on the scenic campus of Syracuse University, we'll keep you close and connected to the best of Central New York. ... more   less 
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