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All 30 Syracuse hotels

Crowne Plaza Hotel

3.5 of 5 Hotel   |   701 East Genesee, Syracuse, NY 13210
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65%
Ranked #13 of 30 hotels in Syracuse
A recent review
4 of 5 stars Reviewed May 28, 2014
Maria K New York City, New York
  • Reviews (474)
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474 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Hotel
See the most recent reviews
New York City, New York
Top Contributor
60 reviews 60 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 28, 2014

Stayed for a wedding this past weekend. The friendliest staff at the hotel. NOT at the restaurant. Gloria was out server she was moody and rude. Pretty sure she was extremely bored. Made for awkward service. The room was clean and well decorated. It was very small, but nice all the same.

Was this review helpful? Yes 1
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings Maria K, Thank you for taking the time out to write a review! I’m happy to hear that you enjoyed your room while staying with us and enjoyed the staff. I am terribly sorry that you were not able to enjoy your experience in the restaurant. I will be sure to pass that along to the restaurant manager so... More

Madrid
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 13, 2014

If you are expecting consistent standards and a good night´s sleep, this is not the place. The rooms, many of which face the elevated highway, accompany you with the constant noise of cars and semi trucks, unless you turn on the room AC and then you will have the blasting wall unit providing loud "background" noise all night. Although the... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Hotel, responded to this review

Dear AvidTraveler987, Thank you for taking time to post a review about our hotel. I appreciate that you have chosen our location for you recent stay and that you found our hotel staff friendly. I regret to hear though about any inconvenience that you may have had due to unwanted noise levels. We take comments such as these very seriously... More

Riverside
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed May 10, 2014

So our child is graduating from Syracuse. I must book two hotel rooms for this occasion. There is a 2 night minimum at all the hotels and I finally secure two at the Crown Plaza and the price is around $425. a night per room. The rooms look out on the thruway and parking garage respectively , which are about... More

Was this review helpful? Yes
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings Branden B, Thank you for taking the time out to write a review as well as staying with us during graduation weekend. Sorry to hear that it took so long for the towels to get to your room. On the other hand happy to hear that engineering was able to get to your room in a timely manner. Next... More

Montebello, California
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 7, 2014

I was reading some of the reviews and I don't get it. It's Syracuse! Not Maui. What view? I have stayed her 3 times now for different events surrounding my son attending SU. Note that I have also stayed at Sheraton, Residence Inn and Embassy Suites. The CP is the best value for the location. This hotel is walking distance... More

Was this review helpful? Yes 3
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings E M Thank you for staying at the Crowne Plaza Syracuse as well as your kind review! I will be sure to pass along your kind words to the rest of the staff. I will make sure my housekeeping department is placing both coffees in the rooms, I’m sorry that you only received decaf. Hope to see you soon!... More

Abingdon, Virginia, United States
Top Contributor
121 reviews 121 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed April 25, 2014

We were disappointed in this Crown Plaza because we have been to several in different parts of US and have always been pleased. Our room overlooked the Interstate, but luckily we were high enough that no noise from cars and trucks. The location was great because we wanted to see the Stickley Museum and do some antique shopping so hotel... More

Was this review helpful? Yes 1
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings Susan K, Thank you for review as well as staying with us during your trip to Syracuse. Happy to hear that the noise from the highway did not disturb you while you were sleeping. Hope you were able to find man good finds while antique shopping. Kelly C. -- Front Office Manager More

Maryland suburbs of DC
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 21, 2014

This was one of the rare times my Priceline cheapness has let me down. I booked this through an "Express Deal", and our stay has me questioning if I'll take that kind of risk in Syracuse again. Which is sad, as the purpose of our trip was the admitted student event at the university-- and my son committing to Syracuse,... More

Was this review helpful? Yes
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings SGwantsmoretravel, Thank you for your review as well as staying with us! Congratulations to you and your son on choosing SU, we do home that you will give us another chance so that we change your mind. We would love to become your home away from home while visiting your son in college. We do have rooms away from... More

hello096
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 19, 2014

Have stayed at this hotel many times. Close to Syracuse a University, Destiny USA mall and Downtown. Lobby Is impressive and rooms are well furnished and have really comfortable beds. The lobby and lobby bar have a big city feel with a great atmosphere, it can get really busy when hotel is full and especially when SU basketball and football... More

Was this review helpful? Yes 1
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings hello096, Thank you for your review as well as choosing the Crowne Plaza Syracuse! So happy to hear that you enjoyed your stay as well as the amenities the hotel has to offer. Hope to see you again soon! Kelly -- Front Office Manager More

Cleveland, Ohio
1 review
2 of 5 stars Reviewed April 17, 2014

Let's start with the positive: the beds are comfortable and the rooms are fine. I visit Syracuse 3-4 times a year, so I understand that there are not a lot of great options, but each time I visit, I have stayed at the Crowne. This will, most likely, be my last. I have seen both the service and attitude of... More

Was this review helpful? Yes
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings K M, Thank you for your review. We appreciate all feedback both negative and positive. This makes us a better hotel and helps us to prevent something like this in the future. I am sorry to hear that we did not provide exceptional service in the bar the night you were here. I will be sure to pass along... More

Haddonfield, New Jersey
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 11, 2014

The staff was very friendly, rooms were updated/contemporary, mattress and pillows very comfortable, everything was clean and orderly, the bar and restaurant were nice and shuttle service to concert venue and train station very helpful. The hotel is very close to major highways, so book a room that is higher up. I stayed on 19 and it was perfect. I... More

Was this review helpful? Yes 2
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings Shelly131, Thank you for your review as well as staying with us! So happy to hear that you enjoyed your stay with us and we look forward to having you stay with us again. Having cab numbers are always handy if you are in a new area. I will be sure to pass along your kind words about your... More

Northport, New York
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 28, 2014 via mobile

Visiting my daughter at SU. Arrived earlier than I anticipated and not only did the staff get me an early check, they also worked hard to make sure they honored my request of a room away from highway noise. Although I could see the highway I think being on a higher floor made a difference because I was not bothered... More

Was this review helpful? Yes 1
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings Jucala2, Thank you for review as well as staying with us! So happy to hear that you and your daughter enjoyed your visit to SU. The shuttle is a total bonus especially if you are not familiar with the area. Hope to see you soon! Kelly C. – Front Office Manager More

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Additional Information about Crowne Plaza Hotel

Address: 701 East Genesee, Syracuse, NY 13210
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel 3.5*
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Also Known As:
Renaissance Syracuse
Syracuse Renaissance

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style
#10 Business Hotel in Syracuse
Hotel Class
Official Description (provided by the hotel)
The Crowne Plaza Syracuse is located in the heart of Downtown and easily accessible from the NYS Thruway and Interstate 81. The Hotel caters to not only leisure guests but also to group and business traveler. Guests enjoy attentive service, newly appointed guest rooms and inspired dining at Redfield's Restaurant. Covered parking, free high speed internet, daily newspapers, in-room coffee, in-room safes, shuttle services, and a Fitness Center are just some of the amenities that guests can expect. Crowne Plaza Syracuse features 12,500 square feet of meeting and event space and banquet halls including a Conference Center which accommodates up to 200 people. And for those extra special occasions, our 20th Floor Ballroom features spectacular panoramic views of the Syracuse skyline. For the business traveler, we offer ready access to companies; as well as to Healthcare facilities in the Syracuse area. For those in Syracuse for leisure, the excitement of the Syracuse Orange and the Carrier Dome, Syracuse Crunch AHL Hockey, Syracuse Stage, the Syracuse Symphony Orchestra, the New York State Fair and so much more are within minutes from the hotel. ... more   less 
Number of rooms
279

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