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All 30 Syracuse hotels

Crowne Plaza Hotel

3.5 of 5 Hotel   |   701 East Genesee, Syracuse, NY 13210
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Ranked #14 of 30 Hotels in Syracuse
A recent review
3 of 5 stars reviewed 2 days ago
jbreach Englishtown, New Jersey
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519 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Englishtown, New Jersey
Top Contributor
66 reviews 66 reviews
16 hotel reviews
320 helpful votes 320 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The front of the hotel (arriving and unloading area) is literally a space fit for 2 cars at this very large hotel. There is little signage to clue you in that the better choice is to actually go around the corner to the garage where there is another entrance with much more space and far greater comfort for several cars... More

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Philadelphia, Pennsylvania
Top Contributor
112 reviews 112 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Good hotel with great service. Prices you'd expect from a name Brand hotel chain. The favorite part for us was definitely the bed. The mattress was super soft, the sheets were amazing and you sunk into the pillows. We didn't even want to explore the city, we just wanted to stay in and sleep!

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Basking Ridge, NJ
Top Contributor
95 reviews 95 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed one night at the Crowne Plaza Hotel on W. Genessee St in Syracuse. Check in was quick, receptionist was not too smiley, but I wanted a room, not a wife. They asked if I wanted to park my car in the adjacent parking garage for $9.00 a night which I agreed. I did not check the receipt until... More

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Guwahati, India
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I stayed in the hotel for a week with my husband and daughter during her orientation in the college.The hotel staff was friendly and very helpful.Always catered to our quieries with a smiling face.though there was not much of selection in breakfast menu.

Was this review helpful? Yes 1
New York, USA
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for an event at the Carrier Dome. The hotel is next to a noisy highway, so it pays to ask for a room that faces away from the highway. Also, get a room on the lower floors, since the three elevators are unbelievably slow. Otherwise, the rooms were very nice, very clean, and very comfortable (love the... More

Was this review helpful? Yes 1
Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Hello WisdomandHealth Thank you for staying with us as well as your review! i am glad to hear you like the room and all it has to offer. I am sorry for the inconvenience of the traffic noise. I do hope you give us another chance and hope to see you soon. ~Front Office Management More

New England
Contributor
17 reviews 17 reviews
15 hotel reviews
50 helpful votes 50 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I checked into this hotel for a business trip and was provided a room on the 13th floor. I was not advised of the road noise and was provided a room directly facing the highway- small wonder, since no one in their right mind would select this room. Interstate 81 hums- literally- with double tractor trailers all night long. The... More

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Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Hello dinoris, Thank you for staying with us as well as your review! Your feedback is quite valuable as we use it to improve service. I am sorry for the inconvenience that occurred during your stay. I do hope you give us another chance and hope to see you soon. ~Front Office Management More

Silverthorne, Colorado
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the Crown Plaza several times. Love the beds. Great night's sleep! It's a round hotel, so the rooms are smaller. The rooms are very well appointed in a compact sort of way. I love using the parking garage for a winter Syracuse visit. Beats the heck of the roundabout you have to walk to get to the... More

Was this review helpful? Yes 1
Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Greetings Susan K, Thank you for staying with us at the Crowne Plaza and for your review. I am so glad to hear that you had a pleasant stay and felt satisfied with the accommodations. i am very glad to hear you experienced Redfield's Restaurant. Hope to see you again on your next visit to Syracuse! ~Front Office Management More

NE USA
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hotel rooms are nice, clean but a bit on the small size. A nice bar and lobby area with an attached conference area.. Staff was friendly and the food served during the meetings were good. The hotel is located adjacent to a highway so it has a lot of road noise at night.

Was this review helpful? Yes 1
Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Hello FrequentTraveler501, Thank you for staying with us at the Crowne Plaza and for your review. I am so glad to hear that you had a pleasant stay and felt satisfied with the accommodations. I am sorry if the nosie from the road was disturbing to you. Hope to see you again on your next visit to Syracuse! ~Front Office... More

Chatham, New Jersey
Top Contributor
65 reviews 65 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 19, 2014

Crowne Plaza takes dogs for a fee of $50 making it the perfect hotel while in Syracuse visiting a son or daughter at the university nearby. The rooms are well-appointed and comfortable. Free wifi although slow does work. Unfortunately, the hotel is a stone's throw away from the elevated route 81 making the drone of highway noise and the occasional... More

Was this review helpful? Yes 2
Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Greetings Carol-on-the-Go Thank you for staying with us at the Crowne Plaza and for your review. I am so glad to hear that you had a pleasant stay and felt satisfied with the accommodations. We love having pets stay with us as they make everyone smile. Hope to see you again on your next visit to Syracuse! ~Front Office Managment More

Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 13, 2014

My husband, son and our son's friend stayed at this hotel last Saturday night....after taking in the local college football game! The hotel meet and exceeded their expectations....the elevators are a bit strange! No floor numbers you just enter your floor number! On his return home late last night, he realized that he had left his watch in the washroom!... More

Was this review helpful? Yes 2
Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Hello mcardj, Thank you for staying with us as well as your review! I am pleased to know you had a pleasant experience with us. I happy to see that Katrina was very helpful, I will be letting him know personally as well! Hope to see you soon. ~Front Office Management More

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Additional Information about Crowne Plaza Hotel

Address: 701 East Genesee, Syracuse, NY 13210
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel 3.5*
Number of rooms: 279
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Also Known As:
Renaissance Syracuse
Syracuse Renaissance

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