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All 30 Syracuse hotels

Crowne Plaza Hotel

3.5 of 5 Hotel   |   701 East Genesee, Syracuse, NY 13210
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Ranked #14 of 30 Hotels in Syracuse
A recent review
5 of 5 stars reviewed 2 days ago
DeannaBanana3011 Luton, England, United Kingdom
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499 reviews from our community

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    37
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Luton, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I really don't understand why this hotel is so cheap to stay in! We booked about 2 weeks in advance and only cost us about $40 each with 5 of us sharing a 2 double bed room. Yes we sneaked in more people so we could keep the price down, so at least you know you can get away with... More

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Kingston Ontario Canada
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We recently attended a wedding in Syracuse and we stayed at the Crowne Plaza downtown. The hotel is very nice, neat and clean and the staff were very polite and accommodating. Parking was free. Did not use but the fitness center seemed very well equiped. The food at Redfields restaurant was very good as was the service. We did enjoy... More

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New York
Senior Contributor
48 reviews 48 reviews
37 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 1 week ago

The good--they allow pets, but for $50 extra. Still, we appreciated the fact we could bring our dog. The hotel has a nice lobby area and a decent bar and restaurant attached. The decor does not feel dated at all, yet it isn't brand new either. Still, it's adequate. The OK--the price was decent but with the pet fee and... More

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Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Greetings jpug2002 Thank you for staying with us as well as your review! I am happy to see that you had a pleasant experience with us. I am sorry for the inconvenience that occurred during your stay. I do hope you give us another chance and hope to see you soon. ~Front Office Management More

Burlington, Vermont
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When you are charging $150-$200/night for a room you need to pay attention to details. Bottom of bathroom door cracked and peeling, heavy dirt buildup on base boards, lights hanging out of furniture, windows dirty, smokers everywhere outside hotel. No pool or decent facilities. Past it's prime. Staff were friendly. Location not so good.

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Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Hello pjok03 Thank you for staying with us as well as your review! I will be sure to let housekeeping know about the room detail you have pointed out. Your input will help us provide better service. i am glad that the staff was welcoming. I hope that next time you are in Syracuse, you choose to stay with us.... More

Toronto, Canada
Top Contributor
62 reviews 62 reviews
28 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is in a very convenient area, close to the university which is quite nearby and a much prettier area than it looks from the highway. I think that it looks like it is just off the off ramp of the highway takes away from it a bit but it really is a decent hotel. I have stayed here... More

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Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Greetings Karen_SB6344FF Thank you for staying at the Crowne Plaza Syracuse as well as your review! So happy to hear that you are a regular guest of ours and enjoyed your most recent stay! I'm sorry you encountered internet issue , but want to thank you for your understanding. The area is quiet nice and we hope you will be... More

Albany, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

My DP and I stayed here early August for one night. I specifically booked an executive floor room to have access to the lounge; having that access would have suited our trip very nicely on this occasion. So when we went to access it we were disappointed to find that we could not. We were told it was closed until... More

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Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Greetings great_scott_amy Thank you for staying with us as well as your review! I am sorry for the inconvenience that occurred during your stay. I am glad to hear that your issue was resolved and I want to assure you I am sorry for the miscommunication that occurred. I do hope you give us another chance and hope to see... More

latrobe
Top Contributor
107 reviews 107 reviews
31 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Issues with the air conditioner dropped the rating of this facility. It seemed the unit was noisy and did not give a true reading thereby making the room seem cold even when setting was in the 76-78 range. The facility itself was clean, except for the outside windows which I'm guessing were covered in construction dust from the many road... More

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Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Greeting armedinfidel! Thank you for staying with us as well as your review! I will be sure to let engineering know about the AC unit. i'm sorry if you were at all made uncomfortable by it. I am happy to know that the staff you encountered were helpful and friendly! Hope to see you back in Syracuse soon.\ ~ Front... More

Toronto, Canada
Top Contributor
77 reviews 77 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

we booked at last minute - what a great find! Location was good. Quiet stay Staff was very nice. No king beds were available so we had a double - but it was quiet comfy. Ordered pizza to the room - called front desk and they were helpful. Although we didnt use the gym at this hotel it appeared very... More

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Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Greetings pamelakmeyer, Thank you for staying with us as well as your review! I am happy to see that you had a pleasant experience with us. Our staff is always aiming to please. Hope to see you soon! ~ Front Office Management More

Kew Gardens, New York, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The room are nice and comfortable. But the front desk service is questionable. The shuttle service not available at times unless scheduled 2-3 hrs ahead for drop off and pick up. Sometimes takes longer. Area nothing to do within walking distance. But it is close to all hospitals.

Was this review helpful? Yes
Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Hello Denny G Thank you for staying with us as well as your review! I am sorry for the inconvenience that occurred during your stay. I will address the staff to ensure they are more welcoming and helpful. do hope you give us another chance and hope to see you soon. ~ Front Office Management More

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was very nice and tranquil. They have a bar in a lounge type setting. The rooms were clean and seemed up to date. The shower to me was the best part. The staff was very courteous. They let us check early too, which was pretty cool. I will definitely be staying here again

Was this review helpful? Yes
Kelly C, Front Office Managment at Crowne Plaza Hotel, responded to this review

Greetings RondellBread Thank you for staying at the Crowne Plaza Syracuse as well as your review! So happy to hear that you enjoyed your stay! Our staff is always happy to fulfill any request. We hope you and your family will be back soon! ~ Front Office Management More

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Additional Information about Crowne Plaza Hotel

Address: 701 East Genesee, Syracuse, NY 13210
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel 3.5*
Number of rooms: 279
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Also Known As:
Renaissance Syracuse
Syracuse Renaissance

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