We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 30 Syracuse hotels

Crowne Plaza Hotel

3.5 of 5 Hotel   |   701 East Genesee, Syracuse, NY 13210
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Crowne Plaza Hotel to your Saves list
Crowne Plaza Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
65%
Ranked #12 of 30 hotels in Syracuse
A recent review
4 of 5 stars reviewed 1 week ago
netgeek Ontario
  • Overview
  • Reviews (479)
  • Photos (120)
  • Amenities
  • Q&A
  • Room tips (117)
  • Location
  • More
Write a Review

479 people have reviewed this hotel

Traveler rating
    128
    171
    87
    57
    36
See reviews for
122
104
35
122
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Monticello, Minnesota
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed 1 week ago

Lets start by saying I stay in hotels about 5-10 days a month for work. I rarely encounter issues and if I do I can see past them or fix them myself. I went back through my reviews I have done over time on Trip Advisor and this will be my first 1 star review. Lets start with check in.... More

Was this review helpful? Yes 3
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings hest0405, Thank you for your review, we appreciate all feedback, it makes us a better hotel. I am terribly sorry to hear that we failed you during your entire stay. Please know that I will make sure I follow up with my staff to make sure we are relaying messages to each other about guests if they need to... More

Ontario
Top Contributor
53 reviews 53 reviews
51 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel en-route to our return home to Toronto. The hotel seems to be renovated, however, I believe that the renovations occurred a few years back because it is starting to show some scars. We were on a room on the 19th floor and you could see scuffs on the furniture and marks in the bathroom. The... More

Was this review helpful? Yes
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings netgeek, Thank you for staying with us as well as your review. Our showers here are pretty cool; it is a great feature of the bathroom! I will be sure to pass along to our housekeeping staff to make sure they are looking at the condition of the furniture to make sure we keep it refreshed. Hope to see... More

Lynnfield, Massachusetts, United States
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 4 nights, while at the Syracuse Nationals Car Show. The hotel is rounds, so the rooms are pie shaped. Very nice furnishings, recently UPDATED, but a little small. The bath is very tiny, and the shower has a rain shower head, so the water comes straight down from the ceiling. It's located in the heart of downtown... More

Was this review helpful? Yes
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings Debbie L, Thank you for staying at the Crowne Plaza Syracuse as well as your review! I am so happy to hear that you enjoyed your stay with us. The showers are pretty amazing and so relaxing. I will be sure to pass along to the kitchen staff that you enjoyed breakfast….making your own waffles…how fun is that!? Can’t... More

Scotland
Contributor
12 reviews 12 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Stopped over here on the way to Niagra Falls the hotel is excellent apart from its proximity to the I 81 the noise of which the inadequate sound proofing cannot hide The best rooms are around the back number 8 on every floor. Breakfast was pre booked and was self service with half the selection provided to those who had... More

Was this review helpful? Yes
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings scotbt26, Thank you for staying with us as well as your review. I am sorry to see that we did not provide you with an adequate breakfast to start your day with. I will be sure to pass these comments about the breakfast to our Chef and restaurant manager. Next time you are passing through you can always call... More

Midwest
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

One of the iconic circular hotels popular in the 70s. Nicely maintained. Shower in room was AMAZING! Walk in. Newly tiled. Ceiling shower head for rain effect. Beautiful. Not a lot of room in front of building for check in and unloading but go to the rear doors where there is plenty of room. Elevators are most hi Tech I've... More

Was this review helpful? Yes
Kelly C, Front Office Supervisor at Crowne Plaza Hotel, responded to this review

Greetings Travel2Much_2008, Thank you for staying with Crowne Plaza as well as your review! I am glad to hear you enjoy our rain-forest showers and the smart elevators! We look forward to having you stay with us the next time you are in Syracuse! Alicia –Front Office Supervisor More

Piscataway, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I booked a room with my senior mum while travelling from New Jersey to Toronto, and this was just about the mid point. I didnt know what to expect, but my standards were set lower, so my my surprise, I was very pleased with the hotel. The front desk, and wait staff in both the bar area and breakfast buffet... More

Was this review helpful? Yes
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings tr3ndsetr, Thank you for staying with the Crowne Plaza Syracuse as your mid-way point during your travels, as well as your review! I am so happy to hear that you were able to try a lot of what we have to offer and next time you come you can try something else on the menu, we are rolling out... More

NY/Westport/Provence
Top Contributor
265 reviews 265 reviews
89 hotel reviews
382 helpful votes 382 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I want to start by saying that judging my first stay at a Crown Plaza was for staying at one of the top hotel in Syracuse NY as a stop over heading to Toronto. Therefore…I have a feeling that other representations of this chain fair much better in major cities. Alas, Syracuse is not a destination city unless your child... More

Was this review helpful? Yes 2
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings LeTerrible, Thank you for staying with us as well as your review! I am sorry to hear that you were not entirely happy with your stay this time. Please know that I will be sure to talk to my staff at the desk to make sure we are all assisting guests and showing we are happy to be here.... More

cleveland,ohio
Top Contributor
73 reviews 73 reviews
70 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was expecting a mediocre Crowne Plaza that I've experienced before. When we arrived I noticed the lobby was very nice and clean but that usually mean the rooms aren't that great. The elevator was different and a little confusing at first. You select your floor according to your room number from the outside of this elevator instead of the... More

Was this review helpful? Yes
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings tayshan1, Thank you for staying with us as well as your review! We appreciate all the kind words. Yes the elevators are unique but it makes for a more interesting stay. Hope you enjoyed your seafood salad, the next time you come back you’ll have dine with us, as we are currently updating the menus. Hope to see you... More

New York City, New York
Top Contributor
139 reviews 139 reviews
26 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Syracuse seems to be in the process of urban renewal but is not quite there yet. The hotel options are limited so this hotel is perfectly fine especially if you are there for business. The location can be a mixed bag because it is right on the highway. We had a room facing away so the noise level was fine.... More

Was this review helpful? Yes 1
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings Erikashirley, Thank you for staying with us as well as your review! We appreciate all the kind words. The shower is actually quite amazing and glad you enjoyed it. You are correct in the winter months it can be very cold and we do have a shuttle that you can take advantage of if it’s available to take you... More

Erbil, Iraq
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

I stayed in this hotel using hotwire.com and had a discounted rate. They didn't provide 2 beds even when I requested after my booking. They didn't include parking since I "did an online booking" and lastly I had the noisy floor. People knocked on the door next to mine for over a hour off and on. 1am-2am. They send security... More

Was this review helpful? Yes
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings Erikashirley, Thank you for staying with us as well as your review! We appreciate all feedback; it makes us a better hotel. I am sorry to hear that you had noisy neighbors; hopefully next time you stay they will be quieter. Next time you book I would recommend calling a head of time to make sure you can get... More

Owners: What's your side of the story?
If you own or manage Crowne Plaza Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Crowne Plaza Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hotel

Address: 701 East Genesee, Syracuse, NY 13210
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel 3.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Travelocity, Orbitz, Tingo, Priceline, BookingOdigeoWL, Agoda, Hotels.com and Venere so you can book your Crowne Plaza Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Renaissance Syracuse
Syracuse Renaissance

120 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (81)
Viewed
Bathroom (20)
Viewed
Room/suite (24)
Viewed
View from room (4)
Viewed
Hotel & grounds (4)
Viewed
Dining (1)
Viewed
Other (28)

Management photos: Courtesy of the property manager

Viewed
All management photos (40)
Viewed
Dining (9)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (13)
Viewed
Other (11)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style
#12 Business Hotel in Syracuse
Hotel Class
Official Description (provided by the hotel)
The Crowne Plaza Syracuse is located in the heart of Downtown and easily accessible from the NYS Thruway and Interstate 81. The Hotel caters to not only leisure guests but also to group and business traveler. Guests enjoy attentive service, newly appointed guest rooms and inspired dining at Redfield's Restaurant. Covered parking, free high speed internet, daily newspapers, in-room coffee, in-room safes, shuttle services, and a Fitness Center are just some of the amenities that guests can expect. Crowne Plaza Syracuse features 12,500 square feet of meeting and event space and banquet halls including a Conference Center which accommodates up to 200 people. And for those extra special occasions, our 20th Floor Ballroom features spectacular panoramic views of the Syracuse skyline. For the business traveler, we offer ready access to companies; as well as to Healthcare facilities in the Syracuse area. For those in Syracuse for leisure, the excitement of the Syracuse Orange and the Carrier Dome, Syracuse Crunch AHL Hockey, Syracuse Stage, the Syracuse Symphony Orchestra, the New York State Fair and so much more are within minutes from the hotel. ... more   less 
Number of rooms
279

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer