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Crowne Plaza Hotel

3.5 of 5
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701 East Genesee, Syracuse, NY 13210
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Crowne Plaza Hotel
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Ranked #14 of 30 Hotels in Syracuse
A recent review
4 of 5 stars reviewed 5 days ago
Purenergy12 Grimsby, Canada
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541 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Grimsby, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This was my first trip to Syracuse. The Crowne Plaza seems like a hotel built in the 70's but it has been updated fairly well. The gym was good, the staff where friendly and the service in the bar was good. The restaurant food is also quite good. We were there on a Sunday/Monday so I can't say how quiet... More 

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Rochester
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

First off, there is a parking garage directly behind the hotel, which was great- street parking wouldn't be recommended. In terms of location, it's about a mile or so away from bars/restaurants and taxi service in Syracuse is rather limited. The renovated decor in the hotel and rooms has some nice touches- updated bathrooms, fixtures and elevators, but as the... More 

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Syracuse, New York
Top Contributor
114 reviews 114 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a uniquely designed circular hotel. Clearly it was originally build in the 60's when such styles were popular. The lobby and rooms are what you would expect at a Crowne Plaza and very up to date. Due to the circular structure of the hotel, the rooms are slightly unique in layout, but a nice change from a cookie... More 

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Rochester, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We stayed here for Valentines Day in 2014. Our stay was a package deal and included our room, breakfast and extra goodies for the room upon check in.. Everything went very well, and the breakfast was excellent. The room was big enough but not huge and everything seemed to be renovated somewhat recently. The fitness center was not quite large... More 

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Lansdowne, Virginia
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel was good overall -- we did get woken up twice through the night from drunken folks due to paper thin walls. Room size was pretty decent overall. Modern bathroom - great shower with excellent water pressure!! Modern and very clean room Good hotel facilities (not Hilton standards but decent) We got a great rate through Hotwire -- I... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel, responded to this review

Dear Little_BritInTheUSA, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Crowne Plaza around. We appreciate your nice comment about the room, bathroom and cleanliness. However, It sounds like we fell below your expectations especially with the noise... More 

Atlanta, Georgia
Top Contributor
148 reviews 148 reviews
116 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This Crowne Plaza is a tall round building that would have looked really cool in the '70s. The interior has been rather nicely renovated, of course, but the rooms are somewhat small and with a pizza-wedge shaped floorplan. The bathroom was small-ish and the shower (no tub) had this fixed "rainfall" showerhead and only a half glass partition with the... More 

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North Potomac
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 22, 2015

We choose this hotel for its proximity to SU so that my daughter could visit the university. The room was great and the food was also very good. We were most impressed by the staff who did their best to ensure that we were well taken care of. In fact, our one night became two nights when our flight home... More 

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Maynard, Massachusetts
Top Contributor
82 reviews 82 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 22, 2015

Had a one night stay at the hotel to visit Syracuse University. Very good location and up to date facility. Staff was very friendly. Rooms were nice and warm even with extreme cold outside. Hotel has covered garage which was good since it was snowing. Fitness center was also very good.

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Rochester, New York
1 review
5 of 5 stars Reviewed February 14, 2015

This was the nicest stay I have had in as long as I can remember. The room was great, the food/bar was great, all the staff was so helpful, if I needed a ride anywhere their shuttle took me, and most of all I want to thank the girls at the front desk-Colleen and Allison. They were both so kind... More 

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Wilkes-Barre, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 5, 2015

This was my first time staying at any Crowne Plaza. I was surprised with the service upon check in. I was asked what floor I would like to be on and she placed me on the highest floor available. The view was amazing and the room decor was great! The room was very spacious but overall loved the desk. I... More 

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