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Crowne Plaza Hotel

3.5 of 5
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701 East Genesee, Syracuse, NY 13210
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Crowne Plaza Hotel
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Ranked #14 of 30 Hotels in Syracuse
A recent review
3 of 5 stars reviewed 2 days ago
Delishia Boulder, Colorado
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551 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boulder, Colorado
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Although the bed was comfortable and we did sleep quite well, that might be all that we can say for the place (which for a hotel DOES actually mean a lot). However, it really suffered from the lack of a good cleaning. There was residue, dirt, and mold on many surfaces (especially in the shower area). The service at the... More 

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New York City, New York
Contributor
15 reviews 15 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

let's get right to it: Pros -convenient off highway - free parking garage for guests - close by to Syracuse University and walking distance to good restaurants - very hot water for shower -good value -room was comfortable Cons -check in was just ok. as the front desk rep was busy w another guest, the front desk manager walked by... More 

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United States
Top Contributor
301 reviews 301 reviews
50 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The rooms are function but small by current standards - the hotel is configured in a circle so all rooms are close the elevators. This also create some noise possibility while housekeeping is banging on doors down the hall (once housekeeping banged on our door with the DND sign was up - as best I can tell from the person... More 

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Contributor
19 reviews 19 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were on holidays & moving from Newark, NYC to Syracuse. We stayed in 4 different hotels within 6 days & found that Crowne Plaza Syracuse offered quality sleep & friendly staff. The beddings are high quality. The interior is high taste. Bathroom is split into two parts; wash basin area & toilet + shower area. The toilet area is... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel, responded to this review

Dear SandraHadisurya, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the bedding and out staff. However, we’re sorry we fell below your expectation regarding the plate cleanliness, bathroom size and the coffee selection. We will address these concerns. I assure you... More 

New York, NY
Contributor
13 reviews 13 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Our room contained two FULL/DOUBLE beds-- not Queen size-- and smelled faintly like cigarettes, although we had to sign a statement swearing we wouldn't smoke. The room was tiny. The positives? The few staff members with whom I interacted were nice. The hotel can been seen from anywhere around town, because it is tall and distinctive with it's round shape.... More 

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NY
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

I've stayed at the Crowne Plaza 5x in the last year, ranging from 1 night to 4 nights. I was never disappointed. The room is clean, I love the showers, and staff is nice. I ordered room service in the morning some days (just coffee) and brought my own food. The reason I did not give it a 5 was... More 

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Cherry Hill, New Jersey
Top Contributor
53 reviews 53 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice hotel that was recently renovated once they changed to a Crowne Plaza property. Only two complaints about the hotel--slow elevators and they now charge for parking. There was a large group of guests (conference attendees?) all trying to use the elevators at the same time I checked in after a long day of travel and meetings. Besides the general... More 

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Senior Contributor
49 reviews 49 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 14, 2015

This is "the round hotel" right off the highway. Despite its antiquated look on the outside, it's totally renovated inside. I had a very pleasant stay here during a two-day conference. I asked for a quiet room and I was put on the 11th floor which had a nice view from the windows. I could hear the highway but that... More 

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1 review
5 of 5 stars Reviewed April 8, 2015

The employees are polite and helpful to the extent that one can only experience at Syracuse Crowne Plaza.The front desk receptionists are greatest people to help guests with all kinds of request. They are perfect employees at a great hotel. After I checked out, the employees even forwarded my mail to my place. Maybe, the local people from Syracuse are... More 

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Grimsby, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 28, 2015

This was my first trip to Syracuse. The Crowne Plaza seems like a hotel built in the 70's but it has been updated fairly well. The gym was good, the staff where friendly and the service in the bar was good. The restaurant food is also quite good. We were there on a Sunday/Monday so I can't say how quiet... More 

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