We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 30 Syracuse hotels

Crowne Plaza Hotel

3.5 of 5 Hotel   |   701 East Genesee, Syracuse, NY 13210
Hotel website
Hotel deals
Click for phone number
Hotel amenities
Special Offer
Save on Hotel Packages!
Crowne Plaza Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save Saved
You added Crowne Plaza Hotel to your Saves list
64%
Ranked #14 of 30 Hotels in Syracuse
A recent review
3 of 5 stars reviewed 3 days ago
Carol-on-the-Go Chatham, New Jersey
Write a Review

511 reviews from our community

Traveler rating
    130
    188
    99
    57
    37
See reviews for
127
112
35
137
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (511)
  • Mar-May only
    (103)
  • Jun-Aug only
    (173)
  • Sep-Nov only
    (158)
  • Dec-Feb only
    (77)
All months
Chatham, New Jersey
Top Contributor
60 reviews 60 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Crowne Plaza takes dogs for a fee of $50 making it the perfect hotel while in Syracuse visiting a son or daughter at the university nearby. The rooms are well-appointed and comfortable. Free wifi although slow does work. Unfortunately, the hotel is a stone's throw away from the elevated route 81 making the drone of highway noise and the occasional... More

Was this review helpful? Yes 1
Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Greetings Carol-on-the-Go Thank you for staying with us at the Crowne Plaza and for your review. I am so glad to hear that you had a pleasant stay and felt satisfied with the accommodations. We love having pets stay with us as they make everyone smile. Hope to see you again on your next visit to Syracuse! ~Front Office Managment More

Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband, son and our son's friend stayed at this hotel last Saturday night....after taking in the local college football game! The hotel meet and exceeded their expectations....the elevators are a bit strange! No floor numbers you just enter your floor number! On his return home late last night, he realized that he had left his watch in the washroom!... More

Was this review helpful? Yes 1
Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Hello mcardj, Thank you for staying with us as well as your review! I am pleased to know you had a pleasant experience with us. I happy to see that Katrina was very helpful, I will be letting him know personally as well! Hope to see you soon. ~Front Office Management More

Austin
Top Contributor
68 reviews 68 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed two nights in the Crowne Plaza for a meeting on the SU campus. The hotel was clean, efficient and the staff was helpful. The rooms have been redone since the last time I was here, but as the hotel is situated right next to Hwy 8, the room had a lot of road noise. The beds were ok... More

Was this review helpful? Yes
Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Greetings RWG2020, Thank you for staying with us at the Crowne plaza and for your review. I am so glad to hear that you had a pleasant stay and felt satisfied with the accommodations. Hope to see you again on your next visit to Syracuse! ~Front Office Management More

Frankfort, Kentucky
Contributor
12 reviews 12 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great hotel. Very convenient to dining and Syracuse University. Right off the interstate as well. The entire hotel was very fresh and clean. The housecleaning was excellent and the front desk was extremely accommodating. Plenty of parking in the covered garage on site. The beds were extremely comfortable and very quiet. Ithe breakfast was excellent as well.... More

Was this review helpful? Yes
Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Greetings Criag W, Thank you for your recent stay with us at the Crowne Plaza and for the great review. i am very glad to hear you had a pleasant stay and enjoyed the accommodations & amenities. Our staff really does try to make every guest feel welcomed and important and I'm pleased to know they did that for you.... More

Leesburg, Virginia
Contributor
16 reviews 16 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

This is in an area of town that is under construction, which they cannot control, so I will share other comments. The sleep rooms are awkward at best. The flat screen is directly above your head if you sit at the desk area. The shower is "rain type" shower head, so you literally have the spray come directly down on... More

Was this review helpful? Yes
Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Greetings Cathy5858, Thank you for your recent stay with us at the Crowne Plaza Syracuse and for the review. We appreciate your feedback as it will help us improve. I am sorry for the inconveniences you encountered during your time with us. I will inform my Guest Service staff to provide instructions to guests on operating the elevators. However, i... More

Senior Contributor
23 reviews 23 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

So we stayed here last minute. We originally booked ourselves into another hotel but once we checked in, found that the other hotel was way too far from everything. (I've already posted a review on this one...) So we went downtown Syracuse and drove around until we found one that worked for us, by location. We came across the Crowne... More

Was this review helpful? Yes 1
Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Hello CaffeinatedDancer, Thank you for staying at the Crowne Plaza as well as your review! I am glad to hear we were able to accommodate you on your trip and your were pleased with the room, our Library Lounge bar and the staff. If your travels bring you back to Syracuse, we hope to see you again! ~Front Office Management More

Lisbon, New York
Top Contributor
61 reviews 61 reviews
18 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here recently for a work conference and found it to be clean and comfortable. The area was ideal - close to great restaurants like and attractions. I plan to return with my family soon for a weekend visit.

Was this review helpful? Yes
Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Greetings jennz_id, Thank you for staying at the Crowne Plaza Syracuse as well as your review! So happy to hear that you enjoyed your stay! We hope you and your family will be back soon! ~ Front Office Management More

Ottawa, Canada
Contributor
18 reviews 18 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Eve n though I have stayed here before I feel that I needed to write another review regarding me experience. Again, prompt check-in and the front desk accommodated a higher floor with a King bed. The bed itself was very comfortable, excellent view from our room. Guest services were once again very helpful. The free shuttle is always a nice... More

Was this review helpful? Yes
Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Hello Jeff C Thank you for your review and for staying with us. i am glad to hear you are a repeat guest and am glad you enjoyed your most recent stay. Our staff really tries to make all guest feel welcomed and comfortable. Hope to see you soon! ~ Front Office Management More

Beverly Hills, California
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here at Crowne for 2 nights and i was impressed with the front desk, up to the shuttle van driver.. to the confusing digitally enhanced elevator controls up to the room decors. The hotel lobby is really nice and clean. It has a modern touch to it. Small lobby but i guess no one really hangs out at the... More

Was this review helpful? Yes
Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Greetings Thomas A, Thank you for staying with us as well as your review! I am happy to see that you had a pleasant experience with us. I will be sure to let Michael know that he made you feel welcomed.We are so touched you thought so highly of our hotel and its decor and style. Hope to see you... More

Manila, Philippines
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I must say people were friendly and supportive. The hotel was fine, my room was weird, it had an irregular shape with 5 or 6 walls and my room was on the facing the road so it wasn't very quite. AND the housekeeping staff came into the room when I was in the shower and my tv was on. Thankfully... More

Was this review helpful? Yes
Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Thank you for staying with us as well as your review! I'm glad the whole of your stay was enjoyable. I am sorry for the inconvenience that occurred during your stay. I will speak with my housekeeping manager and make sure all our staff is not entering occupied rooms, and knocking before entering rooms. I do hope you stay with... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Crowne Plaza Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hotel

Address: 701 East Genesee, Syracuse, NY 13210
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel 3.5*
Number of rooms: 279
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, IHG, Orbitz, Priceline, Agoda, Hotels.com, Reservation Counter, TripOnline SA, Odigeo and Tingo so you can book your Crowne Plaza Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Renaissance Syracuse
Syracuse Renaissance

114 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (86)
Viewed
Bathroom (20)
Viewed
Room/suite (24)
Viewed
View from room (4)
Viewed
Hotel & grounds (4)
Viewed
Dining (1)
Viewed
Other (33)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Hotel & grounds (5)
Viewed
Dining (5)
Viewed
Room/suite (9)
Viewed
Business center/function rooms (2)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay