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Crowne Plaza Hotel

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701 East Genesee, Syracuse, NY 13210
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Crowne Plaza Hotel
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604 Reviews from our TripAdvisor Community

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Harrisburg
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I was here for 3 nights for the AHL All Star Skills Competition & All Star Game. I must say that the staff was very friendly & accommodating!! My room was on the 18th floor, and it was very quiet, with an extremely comfortable King bed, large workspace, & nice rain shower. Also, it was so nice of them to... More 

Helpful?
Thank Fred T
General M, Director of Sales at Crowne Plaza Hotel, responded to this review

Fred T-- Thank you kindly for taking time to share your wonderful experience while visiting for the AHL All Star event. Our partnership with the Syracuse Crunch as the host hotel enabled us to provide a top notch experience. We look forward to hosting you again on your next trip to Syracuse! Warm Regards, Kyle Hares Director of Sales and... More 

Florham Park, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

Had a conference presentation on 1/29/16 stayed in room 1311 overnight- had a late check out for 12:30 pm- I was collecting my things from the room when there was a knock on the door- it was someone from house keeping - In my rush to collect my things- i left without taking my macbook pro- my prescription salvatore ferragamo... More 

Helpful?
1 Thank Becca P
General M, General Manager at Crowne Plaza Hotel, responded to this review

Once again, thank you for your feedback on your recent experience at the hotel. Please accept my sincere apology once again for the disturbing situation. Please let me assure you that your feedback has not fallen on deaf ears and corrective action has been taken to ensure that your experience is never repeated again. Sincerely, Michael Cotanch More 

Arlington. Va
Level Contributor
61 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Very nice room properly appointed and at reasonable price. Convenient location near all main routes. Rooms are modern and clean The breakfast is excellent not you typical hotel buffet. High quality ingredients We enjoyed our stay. I'm sure you will.

Helpful?
Thank brian m
General M, Director of Sales at Crowne Plaza Hotel, responded to this review

Thank you Brain M for taking the time to follow up on your recent stay. We hope to see you back in the near future when you visit Syracuse! More 

Binghamton, New York
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 28, 2015 via mobile

I had stayed at this hotel about 20 years prior to my most recent stay. For me, it was a huge improvement. The lobby was nicely detailed. The room was very modern, with a beautiful bathroom. My only con was the elevator was rather confusing and no one was available to assist me. Overall, I would stay again.

Helpful?
Thank Manda886
General M, General Manager at Crowne Plaza Hotel, responded to this review

Thank you for taking the time to provide us with your feedback. We appreciate your kind words. Kind regards, More 

Toronto, Canada
Level Contributor
211 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed December 18, 2015

Not impressed with this Crown Plaza. Nice lobby and lobby bar. However, the hotel is constructed in a circular construction. This means that the rooms are oddly shaped inside. My double queen room had a bathroom with no bathtub and to get into the bathroom you had to step into the shower to get in and close the door. The... More 

Helpful?
1 Thank Roy M
General M, General Manager at Crowne Plaza Hotel, responded to this review

Thank you for taking the time to provide us with your comments. We appreciate your feedback and will review with our team to ensure the areas that you mentioned are addressed. We will pass along your kind comments regarding our food service. We look forward to your visit the next time you are in Syracuse so that you may experience... More 

Level Contributor
38 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed December 6, 2015 via mobile

This hotel stay was aresult of a Priceline blind bid. Outstanding room. Terrific bathroom. Comfortable bed. Good parking. Nice dessert and drink at the restaurant. Would seek a stay in this hotel again. Very good experience.

Helpful?
Thank rsparmiter
General M, General Manager at Crowne Plaza Hotel, responded to this review

We appreciate you taking the time for the review. I am pleased to know that you enjoyed your accommodations with us as well as our dining facilities that we have to offer. I hope you will stay with us again in the near future! Sincerely, GM More 

Baldwinsville, New York
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed November 25, 2015

This hotel was very nice. Hotels.com booked our reservation under the wrong name and the staff was extremely pleasant and helpful in an effort to find our reservation. Our room was beautiful. Room 1509 had a beautiful view of the park across the street and the entire city. They offered a shuttle until midnight. Room was clean and comfy. The... More 

Helpful?
Thank Jones678
General M, Manager at Crowne Plaza Hotel, responded to this review

I am happy that our front desk staff was able to resolve the issue for you so that you were able to have an enjoyable stay. We are thrilled that you enjoyed our beautiful view of the park and of the city! We look forward to your future stays with us! Sincerely, GM More 

los angeles
Level Contributor
73 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed November 21, 2015

Friendly, courteous staff. Unique elevator system. Good bar/lounge and restaurant. Room was clean but a little noisy-I could clearly hear the tv and showers in the adjacent rooms. Limited shopping, cafes or nightlife nearby.Adequate fitness center.Reliable and courteous airport shuttle.

Helpful?
Thank Charis2009
General M, General Manager at Crowne Plaza Hotel, responded to this review

Thank you for your review of our hotel. I am happy that you enjoyed our facilities that we have to offer. I'm proud to know that our staff was friendly and courteous during your stay. We look forward to future stays with us. Sincerely, GM More 

Melbourne, Florida
Level Contributor
46 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed November 19, 2015

Overall, nice hotel, no complaints. The elevator system is unique though. After we figured it out, we ended up helping several others figure it out on subsequent uses. You type your room number on a number pad, and the digital screen then indicates what elevator you will take, A, B, or C. When that elevator arrives, you simply get on... More 

Helpful?
Thank Bill B
General M, General Manager at Crowne Plaza Hotel, responded to this review

Thank you for writing a review of your stay. We are thrilled that you found the surrounding area enjoyable along with a number of different activities to get a great feel for the city of Syracuse. We do wish you will stay with us again in the near future for another memorable stay in Syracuse. Thank you, GM More 

Burnsville, Minnesota
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed November 17, 2015

If sleeping ain't your thing, this place might be for you. If you like watching cars zooming by on multiple freeways at once, while gently being rocked by a light shudder as they pass, this place might be for you. I personally have a soft spot for air brakes. There's nothing like waking up to that every thirty minutes. Some... More 

Helpful?
Thank GeirMagnarRanden
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