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Crowne Plaza Hotel

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701 East Genesee, Syracuse, NY 13210
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Crowne Plaza Hotel
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560 Reviews from our TripAdvisor Community

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Traveler rating
    140
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

My husband and I were so pleased with our accommodations at the crowne plaza in Syracuse! The hotel staff were so friendly and courteous! The entire hotel is immaculate and well-kept. We really enjoyed the buffet at breakfast! Great bar area to relax in. Very comfortable and spacious rooms! You won't be disappointed.

Was this review helpful? Yes
Minneapolis, Minnesota
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed on July 4th, hotel pretty quiet. They opened up the 20th floor, normally a function room, so guests could watch fireworks. The round structure makes the rooms an odd shape, but adequate. Desk staff very helpful, rooms a little dated but ok. Very comfortable bed. Bar open late. We didn't get free parking, as one reviewer mentioned. Kind of... More 

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Toronto, Canada
Level Contributor
113 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We had a pretty good stay. The hotel is right beside an elevated freeway and as such it was loud in the morning even with our high floor room. The night table in between the two beds was very basic with wires going every which way. Looked very messy. A couple of the corners in the bathroom had some dirt... More 

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New Hyde Park
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Organize, staff were courteous and approachable. The rooms were always clean and smells good. Complimentary shuttle is always available and will try to accommodate your schedule. Food is good. Conference room was nice, breakfast service is on time. Front desk are so helpful and assist you in many ways.

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Rochester, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Staff was nice room was clean but... the noise from Route 81 outside the window prevented a good nights sleep. If you chose to stay here hope you are a sound sleeper. A breakfast was compensated for my complaint of noise.

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Woodbridge, Connecticut
Level Contributor
58 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

For one of these vintage (47 years old) circular floor plan hotels with 16 rooms per floor surrounding a uniquely controlled central elevator bank, the renovation 7 years ago, coupled with great interior and exterior maintenance, almost makes you feel like you are in a brand new hotel. As we entered our room on the 16th floor, it looked like... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Hotel, responded to this review

Dear differentname, Thank you for taking the time to express your thoughts and concerns regarding our hotel. I am pleased with your kind comments towards our newly renovated interior. We do strive to improve in everything to ensure our guests' satisfaction. On the other hand, I apologize for any inconvenience you may have experienced with some aspects of our bathroom.... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Ideal location for attending SU orange events! A short walk up the hill or drive to the paid (herd) parking. I attended an educational conference and this hotel was recommended by the conference planner. Without SU action, there is the 20 min. walk, west to the Most and Armory Square (actually a circle) it's a real good area to hang... More 

Was this review helpful? Yes 2
Mississauga, Canada
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 27, 2015 via mobile

Family of 4 (2 adults, 2 toddlers) We stayed 2 nights in a room with 2 queen beds (might have been doubles, my husband and I debated). The room was spacious and clean. It had a fridge, coffee maker, small closet for jackets, shoes & a safe. We even brought our double stroller into the room and still had space... More 

Was this review helpful? Yes 1
Wallkill, New York
Level Contributor
56 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 26, 2015

I stayed at the CP Syracuse 2 nights for a business trip. Overall the hotel was good, but they had a fire alarm one morning that was a bit disrupting. This CP is not quite up to the standard typical for a CP but a decent value.

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Boulder, Colorado
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed May 22, 2015

Although the bed was comfortable and we did sleep quite well, that might be all that we can say for the place (which for a hotel DOES actually mean a lot). However, it really suffered from the lack of a good cleaning. There was residue, dirt, and mold on many surfaces (especially in the shower area). The service at the... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel, responded to this review

Dear Delishia, Thank you very much for taking the time to share your comments online. We always strive to provide world class accommodations and outstanding guest experiences and it is pleasing to know that you were able to have a pleasant sleep. However, we apologize your stay was not as comfortable as it could have been due to the condition... More 

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