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All 30 Syracuse hotels

Crowne Plaza Hotel

3.5 of 5 Hotel   |   701 East Genesee, Syracuse, NY 13210
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Ranked #14 of 30 Hotels in Syracuse
A recent review
4 of 5 stars reviewed 2 days ago
Susan K Silverthorne, Colorado
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514 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New England
Contributor
17 reviews 17 reviews
15 hotel reviews
50 helpful votes 50 helpful votes
1 of 5 stars Reviewed yesterday NEW

I checked into this hotel for a business trip and was provided a room on the 13th floor. I was not advised of the road noise and was provided a room directly facing the highway- small wonder, since no one in their right mind would select this room. Interstate 81 hums- literally- with double tractor trailers all night long. The... More

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Silverthorne, Colorado
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed at the Crown Plaza several times. Love the beds. Great night's sleep! It's a round hotel, so the rooms are smaller. The rooms are very well appointed in a compact sort of way. I love using the parking garage for a winter Syracuse visit. Beats the heck of the roundabout you have to walk to get to the... More

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NE USA
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Hotel rooms are nice, clean but a bit on the small size. A nice bar and lobby area with an attached conference area.. Staff was friendly and the food served during the meetings were good. The hotel is located adjacent to a highway so it has a lot of road noise at night.

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Chatham, New Jersey
Top Contributor
60 reviews 60 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Crowne Plaza takes dogs for a fee of $50 making it the perfect hotel while in Syracuse visiting a son or daughter at the university nearby. The rooms are well-appointed and comfortable. Free wifi although slow does work. Unfortunately, the hotel is a stone's throw away from the elevated route 81 making the drone of highway noise and the occasional... More

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Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Greetings Carol-on-the-Go Thank you for staying with us at the Crowne Plaza and for your review. I am so glad to hear that you had a pleasant stay and felt satisfied with the accommodations. We love having pets stay with us as they make everyone smile. Hope to see you again on your next visit to Syracuse! ~Front Office Managment More

Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband, son and our son's friend stayed at this hotel last Saturday night....after taking in the local college football game! The hotel meet and exceeded their expectations....the elevators are a bit strange! No floor numbers you just enter your floor number! On his return home late last night, he realized that he had left his watch in the washroom!... More

Was this review helpful? Yes 1
Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Hello mcardj, Thank you for staying with us as well as your review! I am pleased to know you had a pleasant experience with us. I happy to see that Katrina was very helpful, I will be letting him know personally as well! Hope to see you soon. ~Front Office Management More

Austin
Top Contributor
68 reviews 68 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed two nights in the Crowne Plaza for a meeting on the SU campus. The hotel was clean, efficient and the staff was helpful. The rooms have been redone since the last time I was here, but as the hotel is situated right next to Hwy 8, the room had a lot of road noise. The beds were ok... More

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Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Greetings RWG2020, Thank you for staying with us at the Crowne plaza and for your review. I am so glad to hear that you had a pleasant stay and felt satisfied with the accommodations. Hope to see you again on your next visit to Syracuse! ~Front Office Management More

Frankfort, Kentucky
Contributor
12 reviews 12 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great hotel. Very convenient to dining and Syracuse University. Right off the interstate as well. The entire hotel was very fresh and clean. The housecleaning was excellent and the front desk was extremely accommodating. Plenty of parking in the covered garage on site. The beds were extremely comfortable and very quiet. Ithe breakfast was excellent as well.... More

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Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Greetings Criag W, Thank you for your recent stay with us at the Crowne Plaza and for the great review. i am very glad to hear you had a pleasant stay and enjoyed the accommodations & amenities. Our staff really does try to make every guest feel welcomed and important and I'm pleased to know they did that for you.... More

Leesburg, Virginia
Contributor
16 reviews 16 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is in an area of town that is under construction, which they cannot control, so I will share other comments. The sleep rooms are awkward at best. The flat screen is directly above your head if you sit at the desk area. The shower is "rain type" shower head, so you literally have the spray come directly down on... More

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Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Greetings Cathy5858, Thank you for your recent stay with us at the Crowne Plaza Syracuse and for the review. We appreciate your feedback as it will help us improve. I am sorry for the inconveniences you encountered during your time with us. I will inform my Guest Service staff to provide instructions to guests on operating the elevators. However, i... More

Senior Contributor
23 reviews 23 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

So we stayed here last minute. We originally booked ourselves into another hotel but once we checked in, found that the other hotel was way too far from everything. (I've already posted a review on this one...) So we went downtown Syracuse and drove around until we found one that worked for us, by location. We came across the Crowne... More

Was this review helpful? Yes 1
Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Hello CaffeinatedDancer, Thank you for staying at the Crowne Plaza as well as your review! I am glad to hear we were able to accommodate you on your trip and your were pleased with the room, our Library Lounge bar and the staff. If your travels bring you back to Syracuse, we hope to see you again! ~Front Office Management More

Lisbon, New York
Top Contributor
61 reviews 61 reviews
18 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here recently for a work conference and found it to be clean and comfortable. The area was ideal - close to great restaurants like and attractions. I plan to return with my family soon for a weekend visit.

Was this review helpful? Yes
Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Greetings jennz_id, Thank you for staying at the Crowne Plaza Syracuse as well as your review! So happy to hear that you enjoyed your stay! We hope you and your family will be back soon! ~ Front Office Management More

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Additional Information about Crowne Plaza Hotel

Address: 701 East Genesee, Syracuse, NY 13210
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel 3.5*
Number of rooms: 279
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Also Known As:
Renaissance Syracuse
Syracuse Renaissance

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