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Crowne Plaza Hotel

3.5 of 5
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701 East Genesee, Syracuse, NY 13210
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Crowne Plaza Hotel
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Ranked #14 of 30 Hotels in Syracuse
A recent review
4 of 5 stars reviewed yesterday
adlaver Cherry Hill, New Jersey
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545 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cherry Hill, New Jersey
Top Contributor
53 reviews 53 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

Nice hotel that was recently renovated once they changed to a Crowne Plaza property. Only two complaints about the hotel--slow elevators and they now charge for parking. There was a large group of guests (conference attendees?) all trying to use the elevators at the same time I checked in after a long day of travel and meetings. Besides the general... More 

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Senior Contributor
41 reviews 41 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This is "the round hotel" right off the highway. Despite its antiquated look on the outside, it's totally renovated inside. I had a very pleasant stay here during a two-day conference. I asked for a quiet room and I was put on the 11th floor which had a nice view from the windows. I could hear the highway but that... More 

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1 review
5 of 5 stars Reviewed 1 week ago

The employees are polite and helpful to the extent that one can only experience at Syracuse Crowne Plaza.The front desk receptionists are greatest people to help guests with all kinds of request. They are perfect employees at a great hotel. After I checked out, the employees even forwarded my mail to my place. Maybe, the local people from Syracuse are... More 

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Grimsby, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was my first trip to Syracuse. The Crowne Plaza seems like a hotel built in the 70's but it has been updated fairly well. The gym was good, the staff where friendly and the service in the bar was good. The restaurant food is also quite good. We were there on a Sunday/Monday so I can't say how quiet... More 

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Rochester
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 weeks ago

First off, there is a parking garage directly behind the hotel, which was great- street parking wouldn't be recommended. In terms of location, it's about a mile or so away from bars/restaurants and taxi service in Syracuse is rather limited. The renovated decor in the hotel and rooms has some nice touches- updated bathrooms, fixtures and elevators, but as the... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel, responded to this review

Dear kmtravels585, Thank you for leaving a comprehensive review, highlighting not only the bad but also the good. We are delighted to know that you enjoyed our service delivered by the staff and that you liked the interior in the room. However, please accept my apologies for the inconvenience you experienced over the nightly room temperature. We take all comments... More 

Syracuse, New York
Top Contributor
117 reviews 117 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a uniquely designed circular hotel. Clearly it was originally build in the 60's when such styles were popular. The lobby and rooms are what you would expect at a Crowne Plaza and very up to date. Due to the circular structure of the hotel, the rooms are slightly unique in layout, but a nice change from a cookie... More 

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Rochester, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 9, 2015

We stayed here for Valentines Day in 2014. Our stay was a package deal and included our room, breakfast and extra goodies for the room upon check in.. Everything went very well, and the breakfast was excellent. The room was big enough but not huge and everything seemed to be renovated somewhat recently. The fitness center was not quite large... More 

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Lansdowne, Virginia
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 1, 2015

The hotel was good overall -- we did get woken up twice through the night from drunken folks due to paper thin walls. Room size was pretty decent overall. Modern bathroom - great shower with excellent water pressure!! Modern and very clean room Good hotel facilities (not Hilton standards but decent) We got a great rate through Hotwire -- I... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel, responded to this review

Dear Little_BritInTheUSA, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Crowne Plaza around. We appreciate your nice comment about the room, bathroom and cleanliness. However, It sounds like we fell below your expectations especially with the noise... More 

Atlanta, Georgia
Top Contributor
150 reviews 150 reviews
118 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed February 27, 2015

This Crowne Plaza is a tall round building that would have looked really cool in the '70s. The interior has been rather nicely renovated, of course, but the rooms are somewhat small and with a pizza-wedge shaped floorplan. The bathroom was small-ish and the shower (no tub) had this fixed "rainfall" showerhead and only a half glass partition with the... More 

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North Potomac
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 22, 2015

We choose this hotel for its proximity to SU so that my daughter could visit the university. The room was great and the food was also very good. We were most impressed by the staff who did their best to ensure that we were well taken care of. In fact, our one night became two nights when our flight home... More 

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