We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Hotel

Hotel website
Hotel deals
701 East Genesee, Syracuse, NY 13210
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Crowne Plaza Hotel
View Map
Add Photo Write a Review

576 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    145
    214
    116
    61
    40
See reviews for
143
123
35
163
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (576)
  • Mar-May only
    (120)
  • Jun-Aug only
    (196)
  • Sep-Nov only
    (165)
  • Dec-Feb only
    (95)
All months
Allendale, New Jersey
Level Contributor
41 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Not a place I ever want to stay again. Check in was at 3PM... yet rooms were not ready until 4:00 and 4:30. Could not handle the people checking in. Very poor communications between housekeeping and hotel desk staff. Although the desk staff said they were trying, it seems that either the staff did not communicate with each other, or... More 

Was this review helpful? Yes
Erie, Pennsylvania
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

We traveled to Syracuse on business and only stayed one night. The hotel staff was very nice upon check in. The room was comfortable but had an extremely small bathroom. It seems to be that way because of the shape of the hotel. The room was very modern and clean.

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We stayed there a couple nights ago. The area was shady, the noise from the highways and sirens made it hard to sleep, and the fact that the bathroom looked like it hadn't been cleaned since the last visitors makes me not want to go there ever again.

Was this review helpful? Yes 1
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

- At check-in, it took 2 people 15 minutes to switch my room from one queen to two double beds. It was a bad sign. - We stayed for 2 nights. When we returned to the room the next day, I was really irritated that the room was not properly cleaned. The housekeeping staff tugged the bed sheets in, but... More 

Was this review helpful? Yes 2
Denver, Colorado
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel staff was friendly and helpful whenever I interacted with them. Room had been recently refurbished and was comfortable and relaxing, making a difficult trip easier. Highly recommend hotel to any traveler in Syracuse. Was there for 3 days and enjoyed lobby bar also. Business center was easily accessed and helped print out boarding passes.

Was this review helpful? Yes
Kimberton, Pennsylvania
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed here for 3 nights for a business trip and was very happy with this hotel. The hotel was recently renovated so it was very clean and stylish. The staff were very friendly and helpful. I had read reviews complaining about the noise but I found this hotel to be very quiet. I will definitely stay here the next... More 

Was this review helpful? Yes
Mjolby, Sweden
Level Contributor
116 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed 5 nights for business at the Crowne Plaza, Syracuse. Booked a "King Excutive" room. The room was nice and well appointed. Check in was a bit slow. Staff at the reception rating from very nice to indifferent. Booking states that the "Executive Lounge" was included. Never found the lounge open though so I gave up on that. Maybe it's... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Hotel, responded to this review

Dear j_a70, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. We are very happy to read your positive feedback on the cleanliness of the room received and well liked our the bar facility. However, we are truly sorry if... More 

Buffalo, New York
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

One of the best hotels I've ever stayed at in New York. Definitely unique, but the room and true rainfall shower was amazing!!! Parking was convenient and the location was easy to access. The price was very reasonable and I suspect the side facing away from the highway would be optimal.

Was this review helpful? Yes
Rochester, New York
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My work companion was set to stay at this hotel so I was forced to stay here. I was not happy about it because I thought it was old and run down, boy was I wrong! I used Priceline and got a price $40 better than my associate so he was less happy...The rooms were top notch, clean and modern.... More 

Was this review helpful? Yes 1
Myrtle Beach, South Carolina
1 review
1 of 5 stars Reviewed 3 weeks ago

Wish the service was as nice as the facility, sadly it wasn't. From desk clerks to restaurant staff, I found the staff to be unwelcoming at best. Reservation was not correct, rooms were not ready and not on same floor as requested. We had lunch and breakfast during our stay. At lunch we waited 10 minutes to be seated with... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

219 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (136)
Viewed
Bathroom (24)
Viewed
Room/suite (34)
Viewed
Dining (3)
Viewed
View from room (4)
Viewed
Hotel & grounds (4)
Viewed
Other (67)

Management photos: Courtesy of the property manager

Viewed
All management photos (83)
Viewed
Hotel & grounds (13)
Viewed
Dining (13)
Viewed
Room/suite (31)
Viewed
Business center/function rooms (11)
Viewed
Other (15)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Syracuse hotels
0.4 mi away
Hotel Skyler
Hotel Skyler
#3 of 30 in Syracuse
4.5 of 5 stars 269 reviews
0.6 mi away
Jefferson Clinton Hotel
Jefferson Clinton Hotel
#1 of 30 in Syracuse
4.5 of 5 stars 346 reviews
0.0 mi away
Parkview Hotel
Parkview Hotel
#4 of 30 in Syracuse
4.0 of 5 stars 354 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Sheraton Syracuse University Hotel & Conference Center
0.3 mi away
The Genesee Grande Hotel
The Genesee Grande Hotel
#12 of 30 in Syracuse
4.0 of 5 stars 343 reviews
2.9 mi away
Hampton Inn & Suites Syracuse Erie Blvd/I-690
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay