We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 31 Syracuse hotels

Crowne Plaza Hotel

3.5 of 5 Hotel   |   701 East Genesee, Syracuse, NY 13210
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Crowne Plaza Hotel to your Saves list
Crowne Plaza Hotel
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
66%
Ranked #12 of 31 hotels in Syracuse
A recent review
5 of 5 stars reviewed 2 days ago
hello096 hello096
Write a Review

458 people have reviewed this hotel

Traveler rating
    124
    165
    79
    55
    35
See reviews for
115
98
35
118
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
hello096
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Have stayed at this hotel many times. Close to Syracuse a University, Destiny USA mall and Downtown. Lobby Is impressive and rooms are well furnished and have really comfortable beds. The lobby and lobby bar have a big city feel with a great atmosphere, it can get really busy when hotel is full and especially when SU basketball and football... More

Was this review helpful? Yes
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings hello096, Thank you for your review as well as choosing the Crowne Plaza Syracuse! So happy to hear that you enjoyed your stay as well as the amenities the hotel has to offer. Hope to see you again soon! Kelly -- Front Office Manager More

Cleveland, Ohio
1 review
2 of 5 stars Reviewed 4 days ago NEW

Let's start with the positive: the beds are comfortable and the rooms are fine. I visit Syracuse 3-4 times a year, so I understand that there are not a lot of great options, but each time I visit, I have stayed at the Crowne. This will, most likely, be my last. I have seen both the service and attitude of... More

Was this review helpful? Yes
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings K M, Thank you for your review. We appreciate all feedback both negative and positive. This makes us a better hotel and helps us to prevent something like this in the future. I am sorry to hear that we did not provide exceptional service in the bar the night you were here. I will be sure to pass along... More

Haddonfield, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The staff was very friendly, rooms were updated/contemporary, mattress and pillows very comfortable, everything was clean and orderly, the bar and restaurant were nice and shuttle service to concert venue and train station very helpful. The hotel is very close to major highways, so book a room that is higher up. I stayed on 19 and it was perfect. I... More

Was this review helpful? Yes 1
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings Shelly131, Thank you for your review as well as staying with us! So happy to hear that you enjoyed your stay with us and we look forward to having you stay with us again. Having cab numbers are always handy if you are in a new area. I will be sure to pass along your kind words about your... More

Northport, New York
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Visiting my daughter at SU. Arrived earlier than I anticipated and not only did the staff get me an early check, they also worked hard to make sure they honored my request of a room away from highway noise. Although I could see the highway I think being on a higher floor made a difference because I was not bothered... More

Was this review helpful? Yes
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings Jucala2, Thank you for review as well as staying with us! So happy to hear that you and your daughter enjoyed your visit to SU. The shuttle is a total bonus especially if you are not familiar with the area. Hope to see you soon! Kelly C. – Front Office Manager More

Buffalo, New York
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for a business meeting at the hotel. I am use to staying at Marriotts when I travel for business so this was a little different and may not be a fair comparison. This hotel is an older hotel. The Elevators are similar to the Marriott Marquis in NYC, you select your floor first using the keypads on the... More

Was this review helpful? Yes
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings mbateacher, Thank you for staying with us as well as your review! I will be sure pass along your review to all departments. Hope to see you in the future. Kelly C. – Front Office Manager More

Southbury, Connecticut
1 review
5 of 5 stars Reviewed 4 weeks ago

Very clean and comfortable rooms. Easy to relax. Stayed 3 days, and enjoyed two nice dinners at hotel. Also used thier modern exercise room. Staff was very friendly and attentive to every detail. The covered garage was a big plus when 12" of snow fell.

Was this review helpful? Yes
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings John M, Thank you for your review as well as staying with us! So happy to hear that you enjoyed your stay as well as the staff! I will be sure to pass that along to them. Our dinners in the restaurant are delicious. Having a covered garage for snow days is always a plus! Hope to see you... More

Buffalo, New York
Contributor
12 reviews 12 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 13, 2014

I stayed here one night March 3rd to 4th and the hotel was very nice. The room seemed pretty clean and modern. It was walking distance to the Carrier dome and I was able to check in early to make sure I would have time to get to my business meeting then park and walk to the dome. The only... More

Was this review helpful? Yes
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings Contributor, Thank you for your review as well as staying with us during your trip to Syracuse! We are always happy to accommodate an early arrival when available. Hope to see you again soon! Kelly C – Front Office Manager More

Ottawa, Canada
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed March 10, 2014

I know, totally bland description right? Well, that's pretty much how I would sum up our stay. Not great, not terrible, just ok. I stayed here with my wife and infant son over the weekend and found the Crowne Plaza "acceptable". We didn't pay very much for the room - it was clean and modern and so no major complaints... More

Was this review helpful? Yes
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings o2wntravels, Thank you for staying with us as well as your review. We appreciate all feedback as it makes us a better hotel. I am so sorry that it took that long to get your crib. I will definately make sure the staff is following up on all requests and making sure we are getting the items up to... More

Watertown, New York
1 review
1 of 5 stars Reviewed March 7, 2014

I stayed at this property on Mar 6, 2014 and checked out on Mar 7, 2014 around 10:00 A.M. I'm in the military and new to upstate NY. I decided to explore Syracuse so I stayed at this property due to it being conveniently located close to the highway, mall and nightlife. The room was nice but a little bit... More

Was this review helpful? Yes
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings EDI R, Thank you for staying with us, serving as well as taking the time out to write a review. I will definitely follow up with housekeeping in regards to the cleanliness of you room as well as your watch. I’m sorry about your watch, I speak to my staff. If we say we are going to call someone... More

Brookfield, Connecticut, Usa
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed February 18, 2014

Came with a large group for a college game and all went smoothly. The only downside for me, personally, was no tub...I enjoy a long, hot bath in the winter, but the shower was fine. Our room was away from the highway so noise was a non-issue. The pet-friendly rooms were contained to one floor, which was smart. Staff was... More

Was this review helpful? Yes
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings Jean L, Thank you for taking the time out to write a review on your recent stay. Glad to hear that you enjoyed your stay. I will definately pass along your suggestion about the lounge to the outlet manager. As I will be sure to let Shannon know that you appreciated her understanding. Hope to see you soon! Kelly... More

Been to Crowne Plaza Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hotel

Also Known As:
Renaissance Syracuse
Syracuse Renaissance
Address: 701 East Genesee, Syracuse, NY 13210
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#7 Business Hotel in Syracuse
#12 Family Hotel in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel 3.5*
Official Description (provided by the hotel):
The Crowne Plaza Syracuse is located in the heart of Downtown and easily accessible from the NYS Thruway and Interstate 81. The Hotel caters to not only leisure guests but also to group and business traveler. Guests enjoy attentive service, newly appointed guest rooms and inspired dining at Redfield's Restaurant. Covered parking, free high speed internet, daily newspapers, in-room coffee, in-room safes, shuttle services, and a Fitness Center are just some of the amenities that guests can expect. Crowne Plaza Syracuse features 12,500 square feet of meeting and event space and banquet halls including a Conference Center which accommodates up to 200 people. And for those extra special occasions, our 20th Floor Ballroom features spectacular panoramic views of the Syracuse skyline. For the business traveler, we offer ready access to companies; as well as to Healthcare facilities in the Syracuse area. For those in Syracuse for leisure, the excitement of the Syracuse Orange and the Carrier Dome, Syracuse Crunch AHL Hockey, Syracuse Stage, the Syracuse Symphony Orchestra, the New York State Fair and so much more are within minutes from the hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Orbitz, Priceline, Agoda, TripOnline SA, Travelocity, Hotels.com and Venere so you can book your Crowne Plaza Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Crowne Plaza Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.