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All 30 Syracuse hotels

Crowne Plaza Hotel

3.5 of 5 Hotel   |   701 East Genesee, Syracuse, NY 13210
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Ranked #14 of 30 hotels in Syracuse
A recent review
4 of 5 stars reviewed 2 days ago
maxim6194 maxim6194
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484 people have reviewed this hotel

Traveler rating
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    36
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
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maxim6194
Reviewer
5 reviews 5 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for work, it was a pretty nice hotel. The rooms are fairly updated and modern, new carpet, awesome beds, and a modern bathroom. The hotel is located right next to a highway, so even on the 12th floor you can hear traffic. But it wasn't a huge deal when you keep the fan running all the time. The... More

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London, United Kingdom
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I don't like to write negative reviews as each place I stay or eat at are rated against my standards. That said, I did expect a bit more from the previous reviews about this hotel. On the positive side - the staff in the restaurant and lounge are happy and friendly. Can't say as much for front desk or housekeeping.... More

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Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings AMERinLON, Thank you for your review as well as staying with us! We appreciate all feedback, it makes us a better hotel. i am happy to hear that the lounge and Redfield's staff we were, I'm sorry to hear about the desk as well as housekeeping. I will make sure I pass that along to housekeeping and I will... More

Senior Contributor
39 reviews 39 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Upon arriving in the airport (in the evening) the shuttle was on it's way at least that's what's been told. After nearly one hour the shuttle finally showed up. Th front desk service was OK (normal) but there isn't a lot to do in Syracruse thus the options are limited. The hotel shuttle will bring you anywhere in a 3... More

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Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings AdB43, Thank you for your review as well as staying with us! Thank you for the feedback, we appreciate all types, it makes us a better hotel. I will be sure to make sure the staff explains the lounge better so that there is not confusion. As well as if we say the shuttle is on their way, we... More

New York City, New York
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Last may 2014 i was traveling with my family to Niagara Falls and on the way we stayed at crowne plaza Syracuse .,the hotel is clean the food very good and staff it's very friendly . The town it's ok We stayed there for two days and we had a very good time.

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Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings Elviajero76, Thank you for staying at the Crowne Plaza Syracuse during your travels, as well as your review! Glad to see that you enjoyed your stay as well as the area. We look forward to you spending more time with us! Kelly – Front Office Manager More

Christchurch, New Zealand
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a nice hotel located close to central Syracuse with plenty of off street car parking at the back of the hotel. One side of the hotel is next to an expressway so when you book ask to be placed on the quiet side of the hotel away from the expressway. The lifts are also a bit funky where... More

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Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings Paul R, Thank you for your review as well as staying with us! Glad to hear that you enjoyed your stay and we look forward to you coming back soon! Kelly – Front Office Manager More

Monticello, Minnesota
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Lets start by saying I stay in hotels about 5-10 days a month for work. I rarely encounter issues and if I do I can see past them or fix them myself. I went back through my reviews I have done over time on Trip Advisor and this will be my first 1 star review. Lets start with check in.... More

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Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings hest0405, Thank you for your review, we appreciate all feedback, it makes us a better hotel. I am terribly sorry to hear that we failed you during your entire stay. Please know that I will make sure I follow up with my staff to make sure we are relaying messages to each other about guests if they need to... More

Ontario
Top Contributor
53 reviews 53 reviews
51 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel en-route to our return home to Toronto. The hotel seems to be renovated, however, I believe that the renovations occurred a few years back because it is starting to show some scars. We were on a room on the 19th floor and you could see scuffs on the furniture and marks in the bathroom. The... More

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Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings netgeek, Thank you for staying with us as well as your review. Our showers here are pretty cool; it is a great feature of the bathroom! I will be sure to pass along to our housekeeping staff to make sure they are looking at the condition of the furniture to make sure we keep it refreshed. Hope to see... More

Lynnfield, Massachusetts, United States
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for 4 nights, while at the Syracuse Nationals Car Show. The hotel is rounds, so the rooms are pie shaped. Very nice furnishings, recently UPDATED, but a little small. The bath is very tiny, and the shower has a rain shower head, so the water comes straight down from the ceiling. It's located in the heart of downtown... More

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Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings Debbie L, Thank you for staying at the Crowne Plaza Syracuse as well as your review! I am so happy to hear that you enjoyed your stay with us. The showers are pretty amazing and so relaxing. I will be sure to pass along to the kitchen staff that you enjoyed breakfast….making your own waffles…how fun is that!? Can’t... More

Scotland
Contributor
14 reviews 14 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stopped over here on the way to Niagra Falls the hotel is excellent apart from its proximity to the I 81 the noise of which the inadequate sound proofing cannot hide The best rooms are around the back number 8 on every floor. Breakfast was pre booked and was self service with half the selection provided to those who had... More

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Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings scotbt26, Thank you for staying with us as well as your review. I am sorry to see that we did not provide you with an adequate breakfast to start your day with. I will be sure to pass these comments about the breakfast to our Chef and restaurant manager. Next time you are passing through you can always call... More

Midwest
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 15, 2014

One of the iconic circular hotels popular in the 70s. Nicely maintained. Shower in room was AMAZING! Walk in. Newly tiled. Ceiling shower head for rain effect. Beautiful. Not a lot of room in front of building for check in and unloading but go to the rear doors where there is plenty of room. Elevators are most hi Tech I've... More

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Kelly C, Front Office Supervisor at Crowne Plaza Hotel, responded to this review

Greetings Travel2Much_2008, Thank you for staying with Crowne Plaza as well as your review! I am glad to hear you enjoy our rain-forest showers and the smart elevators! We look forward to having you stay with us the next time you are in Syracuse! Alicia –Front Office Supervisor More

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Additional Information about Crowne Plaza Hotel

Address: 701 East Genesee, Syracuse, NY 13210
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel 3.5*
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Also Known As:
Renaissance Syracuse
Syracuse Renaissance

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
The Crowne Plaza Syracuse is located in the heart of Downtown and easily accessible from the NYS Thruway and Interstate 81. The Hotel caters to not only leisure guests but also to group and business traveler. Guests enjoy attentive service, newly appointed guest rooms and inspired dining at Redfield's Restaurant. Covered parking, free high speed internet, daily newspapers, in-room coffee, in-room safes, shuttle services, and a Fitness Center are just some of the amenities that guests can expect. Crowne Plaza Syracuse features 12,500 square feet of meeting and event space and banquet halls including a Conference Center which accommodates up to 200 people. And for those extra special occasions, our 20th Floor Ballroom features spectacular panoramic views of the Syracuse skyline. For the business traveler, we offer ready access to companies; as well as to Healthcare facilities in the Syracuse area. For those in Syracuse for leisure, the excitement of the Syracuse Orange and the Carrier Dome, Syracuse Crunch AHL Hockey, Syracuse Stage, the Syracuse Symphony Orchestra, the New York State Fair and so much more are within minutes from the hotel. ... more   less 
Number of rooms
279

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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