We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Hotel

Hotel website
Hotel deals
701 East Genesee, Syracuse, NY 13210
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Crowne Plaza Hotel
Professional photos View all
Browse nearby
Crowne Plaza Hotel
Add Photo Write a Review

564 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    141
    213
    113
    59
    38
See reviews for
141
121
34
159
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (564)
  • Mar-May only
    (120)
  • Jun-Aug only
    (184)
  • Sep-Nov only
    (165)
  • Dec-Feb only
    (95)
All months
Dundee, OH
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We booked our room with points, so I really can't speak to the price of the hotel. That said, the hotel itself was great. It was super convenient to downtown, which was nice. Our room was great and very clean. The front desk staff was very attentive. All in all, a great overnight stay and we'd definitely return.

Was this review helpful? Yes
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

We didn't arrive with high expectations, it was a last minute stop and we got it off of hotwire for about $100. It seemed "okay" until bedtime (we ignored the gross amount of grime in the bathroom and really did try to give this place a chance.) Then, ALL night, every 1-4 minutes, we heard a beeping sound coming from... More 

Was this review helpful? Yes 1
Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

For less than $100 booked the room on hotwire. The rooms were a bit small but accommodated our needs. Everything was clean parking was cheap. Location was pretty good everything was nearby. Would definitely return. Did not visit the restaurant but dinosaur barbecue was walking distance!!

Was this review helpful? Yes
Michigan
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

There is no mini fridge in the room and the restaurant is really pretentious for the food not being that great. The neighborhood didn't scream safety to me but there's a park right across the street that's nice. I was unaware they were going to charge for parking until I got there and you don't really get a choice on... More 

Was this review helpful? Yes
Chicago
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I were so pleased with our accommodations at the crowne plaza in Syracuse! The hotel staff were so friendly and courteous! The entire hotel is immaculate and well-kept. We really enjoyed the buffet at breakfast! Great bar area to relax in. Very comfortable and spacious rooms! You won't be disappointed.

Was this review helpful? Yes
Minneapolis, Minnesota
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed on July 4th, hotel pretty quiet. They opened up the 20th floor, normally a function room, so guests could watch fireworks. The round structure makes the rooms an odd shape, but adequate. Desk staff very helpful, rooms a little dated but ok. Very comfortable bed. Bar open late. We didn't get free parking, as one reviewer mentioned. Kind of... More 

Was this review helpful? Yes
Toronto, Canada
Level Contributor
119 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We had a pretty good stay. The hotel is right beside an elevated freeway and as such it was loud in the morning even with our high floor room. The night table in between the two beds was very basic with wires going every which way. Looked very messy. A couple of the corners in the bathroom had some dirt... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Hotel, responded to this review

Dear ClickCrazy, Thank you for choosing to stay with us recently and for taking the time to write a review of your experience. It is disheartening that you only found our hotel at its average best. Allow me to apologize for the noise levels and if there were any shortfalls that may have caused you inconvenience. We highly appreciate your... More 

New Hyde Park
2 reviews
5 of 5 stars Reviewed June 26, 2015 via mobile

Organize, staff were courteous and approachable. The rooms were always clean and smells good. Complimentary shuttle is always available and will try to accommodate your schedule. Food is good. Conference room was nice, breakfast service is on time. Front desk are so helpful and assist you in many ways.

Was this review helpful? Yes
Rochester, New York
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 26, 2015

Staff was nice room was clean but... the noise from Route 81 outside the window prevented a good nights sleep. If you chose to stay here hope you are a sound sleeper. A breakfast was compensated for my complaint of noise.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Hotel, responded to this review

Dear RochesterKip, We would like to thank you for taking the time out of your day to write your review of our hotel. We appreciate your nice remarks about our staff service and glad that you found our rooms clean. While we are happy with your kind comments, we regret to read that you did not entirely enjoy your stay... More 

Woodbridge, Connecticut
Level Contributor
60 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed June 14, 2015

For one of these vintage (47 years old) circular floor plan hotels with 16 rooms per floor surrounding a uniquely controlled central elevator bank, the renovation 7 years ago, coupled with great interior and exterior maintenance, almost makes you feel like you are in a brand new hotel. As we entered our room on the 16th floor, it looked like... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Hotel, responded to this review

Dear differentname, Thank you for taking the time to express your thoughts and concerns regarding our hotel. I am pleased with your kind comments towards our newly renovated interior. We do strive to improve in everything to ensure our guests' satisfaction. On the other hand, I apologize for any inconvenience you may have experienced with some aspects of our bathroom.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

193 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (127)
Viewed
Bathroom (23)
Viewed
Room/suite (28)
Viewed
View from room (4)
Viewed
Hotel & grounds (4)
Viewed
Dining (1)
Viewed
Other (67)

Management photos: Courtesy of the property manager

Viewed
All management photos (66)
Viewed
Hotel & grounds (11)
Viewed
Dining (11)
Viewed
Room/suite (22)
Viewed
Business center/function rooms (9)
Viewed
Other (13)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Syracuse hotels
0.6 mi away
Jefferson Clinton Hotel
Jefferson Clinton Hotel
#1 of 30 in Syracuse
4.5 of 5 stars 340 reviews
0.4 mi away
Hotel Skyler
Hotel Skyler
#3 of 30 in Syracuse
4.5 of 5 stars 261 reviews
0.0 mi away
Parkview Hotel
Parkview Hotel
#5 of 30 in Syracuse
4.0 of 5 stars 343 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
The Genesee Grande Hotel
The Genesee Grande Hotel
#13 of 30 in Syracuse
4.0 of 5 stars 337 reviews
0.6 mi away
Sheraton Syracuse University Hotel & Conference Center
2.9 mi away
Hampton Inn & Suites Syracuse Erie Blvd/I-690
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay