We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 30 Syracuse hotels

Crowne Plaza Hotel

3.5 of 5 Hotel   |   701 East Genesee, Syracuse, NY 13210
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Crowne Plaza Hotel to your Saves list
Crowne Plaza Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
65%
Ranked #14 of 30 hotels in Syracuse
A recent review
4 of 5 stars reviewed 3 days ago
RondellBread
  • Overview
  • Reviews (490)
  • Photos (120)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (121)
  • Location
  • More
true
Write a Review

490 people have reviewed this hotel

Traveler rating
    128
    177
    91
    57
    37
See reviews for
124
105
35
128
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Kew Gardens, New York, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

The room are nice and comfortable. But the front desk service is questionable. The shuttle service not available at times unless scheduled 2-3 hrs ahead for drop off and pick up. Sometimes takes longer. Area nothing to do within walking distance. But it is close to all hospitals.

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel was very nice and tranquil. They have a bar in a lounge type setting. The rooms were clean and seemed up to date. The shower to me was the best part. The staff was very courteous. They let us check early too, which was pretty cool. I will definitely be staying here again

Was this review helpful? Yes
Round Top, New York
Contributor
16 reviews 16 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is my second stay here this month. Executive Lounge breakfast included but not on weekends. My first visit was on a weekend and breakfast is only served in the restaurant, really very nice, everything you need is on the table, attentive staff asks if you'd like juice or coffee, nice buffet, or order separately. This time It's a weekday... More

Was this review helpful? Yes
Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Thank you waq for staying with us and reviewing our hotel. I am glad to hear you enjoyed the breakfast in Redfield's. I will inform my restaurant manager about your dissatisfaction with the Executive Lounge. We do hope to have you as a guest again soon. ~ Front Office Management More

Watertown, New York
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Surprised by how updated the rooms were. Great value, and very comfortable beds. The front desk staff could use some training. Not helpful at all when asked for directions. Overall a nice place to stay.

Was this review helpful? Yes
Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Thank you for staying with us as well as your review! I am happy to see that you enjoyed your satay with us and liked the renovations. I will pass this along to the front desk staff so they can help all guests with their needs. Hope to see you soon! ~ Front Office Management More

Belmont, California
Top Contributor
61 reviews 61 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed here for 2 nights on business. This hotel was updated recently, bathroom features slate, stone and glass. Hair dryer and iron included but no robe or slippers. Bed was very comfortable, wide range of pillows to choose from. Room was clean. Fan was kind of lound but I always bring earplugs anyway. Breakfast was good, egg white omelets... More

Was this review helpful? Yes
Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Thank you for staying with us as well as your review! I am happy to see that you had a pleasant experience with us. I'm glad you took advantage of the restaurant on site and enjoyed your meal. I apologize for any inconvenience the elevators may have caused during your stay. We hope to see you soon! ~ Front Office... More

Colts Neck, New Jersey
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel lobby, lounge and restaurant were newer, clean, well laid out and with modern, but neutral decor. The staff was friendly and courteous at each location. Our room was clean and modern with a nice floor plan. The toilet and shower were separate from the sink area. The toilet and shower area was tiny and awkward. You have to... More

Was this review helpful? Yes
Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Greetings Deborah P Thank you for staying at the Crowne Plaza Syracuse as well as your review! So happy to hear that you enjoyed your stay! We hope you and your family will be back soon! ~ Front Office Management More

maxim6194
Reviewer
5 reviews 5 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for work, it was a pretty nice hotel. The rooms are fairly updated and modern, new carpet, awesome beds, and a modern bathroom. The hotel is located right next to a highway, so even on the 12th floor you can hear traffic. But it wasn't a huge deal when you keep the fan running all the time. The... More

Was this review helpful? Yes
Kelly C, Front Office Management at Crowne Plaza Hotel, responded to this review

Greetings Thank you for staying at the Crowne Plaza Syracuse as well as your review! Glad to hear you enjoyed your meal in Redfield's during your stay. I will get in touch with my Engineering and Housekeeping staff to refresh and touch up the items you pointed out. Thank you again for your feedback and hope to see you soon.... More

London, United Kingdom
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I don't like to write negative reviews as each place I stay or eat at are rated against my standards. That said, I did expect a bit more from the previous reviews about this hotel. On the positive side - the staff in the restaurant and lounge are happy and friendly. Can't say as much for front desk or housekeeping.... More

Was this review helpful? Yes 1
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings AMERinLON, Thank you for your review as well as staying with us! We appreciate all feedback, it makes us a better hotel. i am happy to hear that the lounge and Redfield's staff we were, I'm sorry to hear about the desk as well as housekeeping. I will make sure I pass that along to housekeeping and I will... More

Senior Contributor
39 reviews 39 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Upon arriving in the airport (in the evening) the shuttle was on it's way at least that's what's been told. After nearly one hour the shuttle finally showed up. Th front desk service was OK (normal) but there isn't a lot to do in Syracruse thus the options are limited. The hotel shuttle will bring you anywhere in a 3... More

Was this review helpful? Yes
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings AdB43, Thank you for your review as well as staying with us! Thank you for the feedback, we appreciate all types, it makes us a better hotel. I will be sure to make sure the staff explains the lounge better so that there is not confusion. As well as if we say the shuttle is on their way, we... More

New York City, New York
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Last may 2014 i was traveling with my family to Niagara Falls and on the way we stayed at crowne plaza Syracuse .,the hotel is clean the food very good and staff it's very friendly . The town it's ok We stayed there for two days and we had a very good time.

Was this review helpful? Yes
Kelly C, Front Office Manager at Crowne Plaza Hotel, responded to this review

Greetings Elviajero76, Thank you for staying at the Crowne Plaza Syracuse during your travels, as well as your review! Glad to see that you enjoyed your stay as well as the area. We look forward to you spending more time with us! Kelly – Front Office Manager More

Owners: What's your side of the story?
If you own or manage Crowne Plaza Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Crowne Plaza Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hotel

Address: 701 East Genesee, Syracuse, NY 13210
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel 3.5*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, IHG, Agoda, Booking.com, Orbitz, Priceline, Tingo, Hotels.com, BookingOdigeoWL, Reservation Counter and Venere so you can book your Crowne Plaza Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Renaissance Syracuse
Syracuse Renaissance

120 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (81)
Viewed
Bathroom (20)
Viewed
Room/suite (24)
Viewed
View from room (4)
Viewed
Hotel & grounds (4)
Viewed
Dining (1)
Viewed
Other (28)

Management photos: Courtesy of the property manager

Viewed
All management photos (40)
Viewed
Room/suite (13)
Viewed
Dining (9)
Viewed
Hotel & grounds (7)
Viewed
Business center/function rooms (2)
Viewed
Other (9)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Syracuse with
any amenities

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style
#11 Business Hotel in Syracuse
Hotel Class
Official Description (provided by the hotel)
The Crowne Plaza Syracuse is located in the heart of Downtown and easily accessible from the NYS Thruway and Interstate 81. The Hotel caters to not only leisure guests but also to group and business traveler. Guests enjoy attentive service, newly appointed guest rooms and inspired dining at Redfield's Restaurant. Covered parking, free high speed internet, daily newspapers, in-room coffee, in-room safes, shuttle services, and a Fitness Center are just some of the amenities that guests can expect. Crowne Plaza Syracuse features 12,500 square feet of meeting and event space and banquet halls including a Conference Center which accommodates up to 200 people. And for those extra special occasions, our 20th Floor Ballroom features spectacular panoramic views of the Syracuse skyline. For the business traveler, we offer ready access to companies; as well as to Healthcare facilities in the Syracuse area. For those in Syracuse for leisure, the excitement of the Syracuse Orange and the Carrier Dome, Syracuse Crunch AHL Hockey, Syracuse Stage, the Syracuse Symphony Orchestra, the New York State Fair and so much more are within minutes from the hotel. ... more   less 
Number of rooms
279

Questions & Answers

Questions? Get answers from Crowne Plaza Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer