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The Genesee Grande Hotel

1060 E Genesee St, Syracuse, NY 13210
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The Genesee Grande Hotel
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Ranked #13 of 30 Hotels in Syracuse
A recent review
5 of 5 stars Reviewed July 29, 2010
JetSetter518 New York City, New York
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324 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Genesee Grande Hotel
See the most recent reviews
New York City, New York
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 29, 2010

I traveled to Syracuse with a co-worker and stayed at the Genesee Grande for a conference taking place at Syracuse University. The hotel was within perfect walking distance to the university and we had a wonderful stay! The room was spacious, clean, and comfortable. We had a fabulous sleep. The fitness facility was great for what we needed as well.... More 

Was this review helpful? Yes
ParkviewManagment, Manager at The Genesee Grande Hotel, responded to this review

Thank you for your lovely comments regarding our property and staff on Tripadvisor. We are thrilled to have you as our guest and pleased to hear that we not only met your expectations, but exceeded them. We are looking forward to serve you again on your next visit. Sincerely, Genesee Grande Hotel Management & Staff More 

Columbus, OH
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed July 28, 2010

Rooms - Very clean, very nice size, comfortable bed, nice bathroom. Internet - Very fast for WIFI and free. TV - Old tube style, but 25" and a lot of cable options. Restaurant - Very good dinner (Chilean Sea Bass) and a decent little lunch. Fitness Center - Open 24hours with plenty of equipment. I have stayed in better but... More 

Was this review helpful? Yes
ParkviewManagment, Manager at The Genesee Grande Hotel, responded to this review

Dear bretb88, Thank you for taking the time to share your positive experience at the Genesee Grande Hotel. We are pleased to hear you enjoyed your time at 1060 Bistro and, look forward to your return next time you are in the area. Warmest Regards, Genesee Grande Hotel Staff f& Management More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed July 13, 2010

The Genesee Grande Hotel in my opinion and my husbands was "Fantastic"......The staff all around were wonderful to deal with (Friendly, courteous and helpful) The room was clean and comfortable and the restaurant served delicious food. We had dinner there and breakfast and it was very good. The Bell staff were very helpful and they offered the shuttle service to... More 

Was this review helpful? Yes
ParkviewManagment, Manager at The Genesee Grande Hotel, responded to this review

Thank you for taking the time to share your "fantastic" experience at the Genesee Grande Hotel. Please know your comments will be shared with all the staff to enjoy. We look forward to your next visit. Sincerely, Guest Experience Manager More 

Upstate NY
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed July 5, 2010

I always stay at the Sheraton when I'm in Syracuse, but with all the negative reviews, and the high price. I decided to go with the Genessee Grande. It was great. It has small hotel charm with a great staff. The rooms were clean and comfortable, a little on the small size. A definitely must is the restaurant, the brunch... More 

Was this review helpful? Yes 1
ParkviewManagment, Manager at The Genesee Grande Hotel, responded to this review

Thank you for taking your time to write a great review.In addition to being privately owned high quality hotel, we take pride in giving competitive rates to our guests.The weekend brunch at the 1060 Restaurant is a unique offering,which allows our guests to order both breakfast and lunch items from one great ala carte style menu. Sincerely, Guest Experience Manager More 

Ottawa
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed May 11, 2010

We stayed three nights over a week-end. At check-in on the lobby side, there was a person I took to be the evening manager who was welcoming and friendly; however the staff on the desk did not exhibit similar qualities, a smile goes a long way. The standard room in the main building was adequate over-looking the interior parking lot.... More 

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ParkviewManagment, Manager at The Genesee Grande Hotel, responded to this review

Thank you for taking the time to express your comments and concerns which will be passed on to Department Managers. We are very fortunate in our location being very close to University-Downtown and all major highways. We would like you to know, we do offer coffee makers and refrigerators upon request. We would like to welcome you back for your... More 

Washington DC, District of Columbia
2 reviews
4 of 5 stars Reviewed May 10, 2010

I was traveling to Syracuse with some friends for a basketball game and found this hotel not too far away from the carrier dome. I received a pretty good deal for the room not knowing about the hotel but loved its location. The lobby was phenomenal with a very friendly staff. The lobby appeared to be very busy with fans... More 

Was this review helpful? Yes
ParkviewManagment, Manager at The Genesee Grande Hotel, responded to this review

Thank you for your lovely comments about our property. The unique decor of our lobby offers a blend of classic, europian and asian themes which was the inspiration in designing our suites. We are proud to be the chosen hotel to host our home team and their fans, as well as visiting team with their followers. We look forward to... More 

Saratoga, NY
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 27, 2010

I was pleasantly surprised when I walked into the hotel lobby. The indoor fish pond and comfortable lobby was a nice surprise. The hotel room was even better. I stayed in a newly renovated room that had a king sized very comfortable bed.Nice flat screen TV . Dinner at the hotel restaurant was also excellent. I would most definitely stay... More 

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ParkviewManagment, Manager at The Genesee Grande Hotel, responded to this review

We appreciate your GRANDE comments and are very pleased you had a wonderful stay with us. Ou koi pond brings us pride and great joy, and attracts many of our guests attention. Thank you again. Sincerely, Genesee Grande Hotel Staff & Managment More 

Ottawa, Canada
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 24, 2010

Our room #278 was very small and so, too, was the washroom. The "wall-mounted flat screen tv" was only a 22"! We could not adjust the outdated heater in our room and so had to open the window. This was certainly not the "deluxe room with two double beds" that was advertised.

Was this review helpful? Yes 1
ParkviewManagment, Manager at The Genesee Grande Hotel, responded to this review

We are sorry to hear of your dissatisfaction with the room. Your comments are taken very seriously and department managers are working on any improvements that are possible to make the room more enjoyable for furture guests. Thank you for your assistance with this. In the future, we welcome you to stay in our Road Warrior Suite or our Grande... More 

USA
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 13, 2010

The Genesee Grande is an excellent choice when staying in Syracuse. The rooms are nicely appointed and always very clean, staff are consistently professional and welcoming, and parking is a breeze.

Was this review helpful? Yes
ParkviewManagment, Manager at The Genesee Grande Hotel, responded to this review

Thank you for your wonderful comments. We are glad you enjoyed your stay with us and we look forward to seeing you in the near future. More 

Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed March 23, 2010

The hotel lobby was very nice. Staff at front desk was very friendly. We had a regular guest room in the Mayflower side of the hotel. The room is quite small. I'm not sure if all non-suite guest rooms are of this size or if we just happen to get a small room as it was located in the corner... More 

Was this review helpful? Yes 2
ParkviewManagment, Guest Experience Manager at The Genesee Grande Hotel, responded to this review

We appreciate your feedback about your stay with us at the Genesee Grande Hotel and are pleased you enjoyed our friendly staff. We would like to offer our different room types which will better accommodate your needs. We look forward to your next stay with us. More 

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