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The Genesee Grande Hotel

#11 of 30 Hotels in Syracuse
Certificate of Excellence
1060 E Genesee St, Syracuse, NY 13210
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The Genesee Grande Hotel
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Ranked #11 of 30 Hotels in Syracuse
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
gina021 Buffalo, New York
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313 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Buffalo, New York
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was our 2nd time visiting Syracuse on business and we were not in charge of choosing the hotel. Our last stay was perfect in the Parkview Hotel and we hoped to stay there again. That said, we were delighted to learn that the Genesee Grande was under the same ownership. We knew it was going to be wonderful, and... More 

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1 review
2 of 5 stars Reviewed 6 days ago NEW

Stayed at this location for business, and upon arriving was greeted by rude staff. We had not filled out our credit card application form and were treated like we were not good enough to stay at their hotel. I had called 2 times prior to arriving to be sure we were okay using a company credit card and was assured... More 

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Reviewer
5 reviews 5 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 1 week ago

From my room card not being activated to the wrong guide for my TV to a front desk that never answered the phone and an ice machine that saturated the rug (and soaked the bottoms of my pants). I expected more from a room that cost me almost $300 a night!! The staff, once finally able to contact, were very... More 

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Akron, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

The hotel is definitely old but the rooms were clean. The furniture is also kind of old in the tower across from check in. The fitness room is dated but functional and has many more options than most hotels. The bed and pillows are comfy. The throw pillows can go though. No need for stuff that typically ends up on... More 

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Dutchess County, New York
Top Contributor
155 reviews 155 reviews
25 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed February 8, 2015

This lovely hotel is located in the midst of downtown Syracuse. A stately, older hotel that has been refurbished in keeping with its original days of grandeur but now with all the modern touches. Very nice. The staff is friendly and the lobby is clean and elegant. Floor, marble tile, is slippery when wet and they only have revolving doors... More 

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Houston, TX
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 29, 2015

We were just in for one night, and granted it was a Sunday night, but it was enough to leave a not-so-great impression. The overall ambiance is nice, although a bit outdated. The staff were nice and helpful. The phone in our room did not work - no dial tone, and the view out of our window was the back... More 

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ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear CollegeParent45, Thank you for taking the time to share your experience with us. We are truly sorry your stay was not satisfactory. We will be sure to correct and maintain the issues you have encountered in your room. We take guest issues and satisfaction very seriously, and hope to have the opportunity to prove this to you in the... More 

MONTREAL, QUEBEC, CANADA
Top Contributor
70 reviews 70 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 15, 2015

we were on the road & the snow starting coming down & he temperature was dipping below zero-we got on Hotwire.com & they recommended Genesee Grande- we were pleasantly surprised at this grand dame of a hotel- old style but well mainteaind- we checked & went to the bar restauarnt to enjoy a lovely dinner- our spacious room wsa very... More 

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ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear HADRA, Thank you for your review! We’re glad to have been able to provide comfort from the cold for you and your family. Please come back and visit the next time you’re in Syracuse! Sincerely, Genesee Grande Hotel Staff & Management More 

Utica, NY
Top Contributor
329 reviews 329 reviews
45 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed January 8, 2015

Hotel rooms themselves are average however the building is quite nice inside. Food from the restaurant is very good and I have never been disappointed. I would prefer if the hotel put some money into renovating their rooms, and then the place would really be something special.

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ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear kristen033, Thank you for taking the time to review us here on TripAdvisor. We’re glad to hear that you were able to take advantage of the wonderful cuisine and service our restaurant has to offer. Please know that we continuously refurbish our rooms and public space areas to accommodate our guests. We hope to have the opportunity to accommodate... More 

peterborough
Top Contributor
148 reviews 148 reviews
17 hotel reviews
151 helpful votes 151 helpful votes
5 of 5 stars Reviewed January 6, 2015

Why would I go twice if I didn't love it the first time. From the front desk staff, to the servers in the fantastic plush lounge to the very nice clean room. If you are going to Syracuse, stay here, you will love it. Cheers

Was this review helpful? Yes
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear atti2ud, Thank you for the lovely recommendation! We’ll be sure to pass along your kind words to our staff members. We hope to have the pleasure of serving you again in the near future! Sincerely, Genesee Grande Hotel Staff & Management More 

Syracuse, New York
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 6, 2015

Okay, so this is "the best" hotel in Syracuse. The lobby and staff are fabulous. I've stayed here multiple times and I've never met a disgruntled employee. The suites across the breezeway are great, they're like small apartments, even the rooms across the breezeway are awesome. The rooms in the main part of the building with the lobby aren't so... More 

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ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear Emily B, Thank you for your review! We always appreciate guest feedback, as it helps us to know in which areas we are excelling and in which we could make improvements. Thank you for your compliments of our staff and lobby. We do also have a variety of room types and suites in each building to fit guest needs,... More 

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