We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 30 Syracuse hotels

The Genesee Grande Hotel

3.5 of 5 Hotel   |   1060 E Genesee St, Syracuse, NY 13210
Hotel amenities
Save Saved
You added The Genesee Grande Hotel to your Saves list
The Genesee Grande Hotel
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
71%
Ranked #11 of 30 hotels in Syracuse
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
Afzal K Toronto, Canada
  • Overview
  • Reviews (282)
  • Photos (66)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (47)
  • Location
  • More
Write a Review

282 people have reviewed this hotel

Traveler rating
    106
    90
    57
    22
    7
See reviews for
55
65
18
95
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed there one night on our way to NYC. We were to expecting a lot but a good night sleep and a friendly face at the lobby when we arrived. Unfortunately that was not the case. Person checking us in told us to take a hike, when we asked for a room in the building across the lobby, beds were... More

Was this review helpful? Yes
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

After our last trip and unfortunate service situation at another hotel, we were on alert! We made a reservation via a third party service as usual. We called after booking and requested a fridge and a king bed. They marked it down and said it would be no problem. We arrived at the hotel after a long day. The hotel... More

Was this review helpful? Yes
Lexington, Massachusetts
Top Contributor
51 reviews 51 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for 4 nights in July in a suite in the new building that is pet friendly. Our 2nd floor suite was large, clean and quite comfortable with a very supportive king sized bed, sitting area and bathroom that was spotless. It would have been nice to have a microwave, but the staff was very accommodating, bringing us... More

Was this review helpful? Yes
St. Catharines, Canada
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here last week while attending a festival in town. We were very fortunate to get a phenomenal deal from Hot wire. Having used HW in the past, we were concerned about being treated poorly-- as other hotels have done in the past. This was NOT the case with the Genesee Grand. They treated us fantastic. The lobby is... More

Was this review helpful? Yes
Plymouth, Massachusetts
Top Contributor
151 reviews 151 reviews
53 hotel reviews
132 helpful votes 132 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Genessee Grande Hotel, as previous reviewers have pointed, consists of two vastly different buildings with opposing entryways separated by the driveway to the parking lot in the rear. The location is convenient to downtown Syracuse, which seems to be perpetually torn up and under construction in recent years, and the university campus, which is just to the south. All... More

Was this review helpful? Yes
Montreal, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel on a Saturday night as we were passing through Syracuse. Given the fairly hefty price for a smaller city, we were expecting to be impressed. While the staff was friendly enough, that is pretty much the only good thing about the place. Our room had a musty carpet that needed a good vacuuming. Half of... More

Was this review helpful? Yes
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear meilin44, We truly appreciate your taking the time to tell us about your stay. We apologize that your experience was less than extraordinary. Please know that we do strive to continuously update our guest rooms, and that we will absolutely take your review into consideration in upcoming renovations. We would love to accommodate you again in the future so... More

East Brunswick, New Jersey
Top Contributor
72 reviews 72 reviews
19 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed here for 2 nights in what was described as a suite. The sitting area was small and not well designed. The room is dated and in need of updating. The bathroom seems well worn. The lobby of the hotel is attractive. The staff was very friendly. We ate breakfast in the hotel and the food was quite good.... More

Was this review helpful? Yes
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear StephHorn, Thank you for your compliments regarding the customer service you received as well as your experience at our restaurant. We will pass along your kind words to our staff to enjoy. At the Genesee Grande Hotel we frequently undergo renovations, as guest comfort is of great importance to us. We hope you will allow us to serve you... More

Oakville, Canada
Contributor
15 reviews 15 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed July 28, 2014

Stayed here for 2 nights last week-end while visiting Syracuse for some shopping and the zoo. The room was ok overall but I found it bizarre that there was only 1 nightstand. Unless you are travelling alone (I wasn't), this is incredibly inconvenient. Room didn't have a coffee maker and Wifi was free, probably because they couldn't charge you for... More

Was this review helpful? Yes
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear Sandra O, Thank you for taking the time to write a review. We are sorry to hear that your stay did not exceed your expectations. Please know that guest satisfaction is our priority. For that reason, we do offer amenities, such as coffee makers, upon request as well as complimentary coffee in the lobby every morning. Also, we are... More

North Carolina
Top Contributor
92 reviews 92 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 24, 2014

We stayed here for one night recently. We had a huge room in the second building. Our room had a separate office room and a huge bath. I thought the staff was very nice (one reception clerk went to get us coffee after the morning service had closed) and knowledgeable. The hotel is only a few blocks from Syracuse University.... More

Was this review helpful? Yes
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear SuzKMo, We thank you for taking the time to share your experience. Our staff is happy to hear you enjoyed your stay. We are excited to have you as our guest again! Sincerely, Genesee Grande Hotel More

Danbury, Connecticut
Top Contributor
50 reviews 50 reviews
33 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed July 22, 2014

I liked a lot of things about this hotel, but have to reluctantly give it an average rating based on the room itself. The staff is outstanding and they provide excellent service. The lobby is quite nice as is the restaurant. The service was excellent. The location was perfect, plenty of parking and it was relatively quiet. The room however... More

Was this review helpful? Yes
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear wolfgirl61, Thank you for your kind words regarding our staff, the service and the restaurant. We are sorry to hear about the few things that were missed when you received service in your room however we really hope you will give us another chance to see our improvements. Sincerely, Genesee Grande Hotel Staff & Management More

Owners: What's your side of the story?
If you own or manage The Genesee Grande Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to The Genesee Grande Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Genesee Grande Hotel

Address: 1060 E Genesee St, Syracuse, NY 13210
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Genesee Grande Hotel 3.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Expedia, Priceline, Booking.com, Hotels.com, Tingo, BookingOdigeoWL and Venere so you can book your The Genesee Grande Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Golden Tulip Syracuse
Genesee Grande Hotel

66 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (61)
Viewed
Dining (1)
Viewed
Room/suite (44)
Viewed
Bathroom (5)
Viewed
Hotel & grounds (1)
Viewed
Other (10)

Management photos: Courtesy of the property manager

Viewed
All management photos (6)
Viewed
Room/suite (1)
Viewed
Dining (1)
Viewed
Hotel & grounds (3)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Syracuse with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style
#8 Business Hotel in Syracuse #8 Romantic Hotel in Syracuse
Hotel Class
Number of rooms
159

Questions & Answers

Questions? Get answers from The Genesee Grande Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

;