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All 30 Syracuse hotels

The Genesee Grande Hotel

3.5 of 5 Hotel   |   1060 E Genesee St, Syracuse, NY 13210
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The Genesee Grande Hotel
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Ranked #11 of 30 Hotels in Syracuse
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
bettoneyvere ACT, Australia
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299 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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ACT, Australia
Top Contributor
52 reviews 52 reviews
42 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I was booked into the Genesee Grande by colleagues at the University of Syracuse. It's a little further from the campus than other hotels but still in a convenient location. Things didn't start entirely well when I had to wait almost 40 minutes for the shuttle bus (which, I was told, had got caught in traffic - in Syracuse, on... More

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Dickson City, Pennsylvania
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Was there two days, one night. King size suite. Have to be honest, had larger regular rooms in many hotels across the USA. King size bed in a small room with another tiny room containing a desk and a chair just outside the bathroom, thus a suite. Hardly. It is cold in Syracuse and really could not get the room... More

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Mexico, New York
Top Contributor
53 reviews 53 reviews
50 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 1 week ago

The Genesee Grande in Syracuse, New York is indeed grand. Without a doubt one of the most luxurious hotels in Syracuse, New York is the Genesee Grande located on Genesee Street in close proximity to Syracuse University, The Dome, Syracuse Stage and many other Syracuse attractions. Enter the lobby and pause to take in the unique features: the guardian lions... More

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Snellville, Georgia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Made reservation through Priceline.com last week to attend family weekend at Syracuse University where my oldest daughter attends. Upon entering the hotel property I knew our stay would be enjoyable. The front desk associate greeted me with warmth and professionalism which was sincere explaining the property, amenities, etc. the room was nicely furnished with boutique hotel decor. The restaurant had... More

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ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear donnellj10, It is so great to hear you knew your stay was going to be enjoyable right away when entering our property. Thank you for mentioning of our staff’s professionalism and warmth in welcoming you, as each of them takes great pride in providing our guests with hospitable service. We hope that you will have a longer stay and... More

Hornell, New York
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice, clean and comfortable. Excellent location especially if you have a student at SU or want to go to a game. Walking distance to the campus as well as restaurants, pubs and shopping. Always stay when in the area..

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ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear cdessena, Thank you so much for your review. Our location is truly excellent especially when visiting SU or attending a game at the Dome. We love having you and your family as our guests and are excited to see you again soon! Sincerely, Genesee Grande Hotel Staff & Management More

Boston, Massachusetts
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Genesee Grand is a good choice if you're looking for a non-standard hotel wih attractive rooms, comfortable beds, and pleasant service. The lobby and common areas are tasteful though somewhat dark. The standard double rooms are small but efficiently designed; we upgraded to a suite and found it roomy but rather sparsely furnished; an extra chair would have been... More

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ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear Rebecca1921, Thank you for your recent stay and overall great review of your experience with us. As an independently owned hotel, we take pride in the fact that Genesee Grande indeed stands out from standard hotels in its charm. We hope that for the next concert, your group will consider our sister property the Parkview Hotel. This property has... More

Rocky River, Ohio USA
Top Contributor
170 reviews 170 reviews
20 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here about 3 years ago and was in the tower and the room was very nice. This time the room was just average as I was on the other side. The bed was not as comfortable as I remembered and the pillows were not comfortable either. The bathroom did not have counter space so no place to really... More

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ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear Sinatralis, Thank you for your review and your feedback which gives us an insight as to where we need to focus is always appreciated. Our staff is very happy to hear your kind words regarding their service. Please accept our apology that you were not introduced to our wine list, as the 1060 Bistro is a full service restaurant... More

Louisville, Kentucky, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I stayed here for a conference and was very pleased for the most part. I had reserved a "Road Warrior" suite and was so glad that I did! My husband ended up coming with me, so having the extra room was wonderful! Everything was very clean and well-kept throughout the hotel. My only complaints are that the air conditioning didn't... More

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ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear Allison H, We are happy to hear you were happy with your room accommodations. It is unfortunate to hear that you have encountered some difficulties. October was indeed a strange month for Syracuse, as weather was unpredictable. Per our guest’s requests, we have turned the heat on for that reason. Please accept our deepest apology regarding phone lines, there... More

Selkirk, NY
Top Contributor
130 reviews 130 reviews
22 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The rating is closer a 2 1/2. This was our second stay at this hotel while my husband was in the area for business. We had stayed here one year ago and were very happy with the accommodations and the staff - hence our decision to stay here this year. Our room on the first visit was across the breezeway... More

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ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear liketotravel010, Thank you for taking the time to review your experience. We want you to know that your reviews have been shared with our entire operation team so that the details listed can be fully attended to. The layout of the each room type does differ. You are welcome to receive a tour of our various room layouts at... More

Silverthorne, Colorado
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I've stayed at this hotel several times in the past five years. The staff is always friendly and professional. Sometimes service is slow, like in the restaurant…allow more time than you think you need. The public areas are well appointed and ideal for taking quick meetings. My rooms have always been very good. There's usally some nit picky thing that... More

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ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear Susan K, Thank you for your wonderful review regarding your recent stay and staff. Great point regarding special weekends such as the University's graduation date. For such dates we suggest making reservations in advance, given the high demand during that time. Please call our reservation line for more details. Thank you again Susan for the informative review and hope... More

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Additional Information about The Genesee Grande Hotel

Address: 1060 E Genesee St, Syracuse, NY 13210
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Genesee Grande Hotel 3.5*
Number of rooms: 159
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Also Known As:
Golden Tulip Syracuse
Genesee Grande Hotel

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