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The Genesee Grande Hotel

#11 of 30 Hotels in Syracuse
Certificate of Excellence
1060 E Genesee St, Syracuse, NY 13210
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The Genesee Grande Hotel
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Ranked #11 of 30 Hotels in Syracuse
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
Pathfinder1956 Boston, Massachusetts
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319 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts
Top Contributor
128 reviews 128 reviews
47 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This is a really nice hotel and you can really enjoy your visit if you ignore some small things. I had a lovely room with a king bed and queen sleeper. The bathroom had the most amazing products in it. The bed was full and fluffy. There was good viewing from all over the room for the HD TV. I... More 

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Pittsburgh, Pennsylvania
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My boyfriend and I decided to get away for the weekend so we went to Syracuse. The staff was very friendly and accommodating. The rooms were a little on the smaller size but we still had plenty of room. The next morning I even lost my ring and the hotel staff was right on it looking for it. I will... More 

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Wilmette, Illinois
Top Contributor
84 reviews 84 reviews
30 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

I think you would still need a car- we had to be at a specific place at Syracuse University and we had a car. The hotel was very comfortable and we slept great. Breakfast is not included but they had a great coffee bar with pastries bagels etc. Staff was very friendly. Parking was easy. Close to the airport and... More 

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Pittston, PA
Top Contributor
143 reviews 143 reviews
30 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for the NCAA Regional semi finals. It was the team hotel for NC State and the fans and team were kind and fun. We were Louisville fans, but it was all good. The restaurant was nice, the bed was stupendous and the rooms needed an update but were quite adequate. The shower curtain didn't work well and i made... More 

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san diego
Top Contributor
53 reviews 53 reviews
21 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed in the Genesse Suite aka Road warrior suite. Traditional style decor. Small one bedroom apartment style. Good size eat in kitchen . Granite floors and counters. Comfortable queen bed with plenty of drawers. Nice clean bathroom. Good size living room with queen pullout bed if needed. Housekeeping staff were sweet and professional. All the hotel staff were helpful and... More 

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Watertown, New York
1 review
2 of 5 stars Reviewed 2 weeks ago

I booked believing this was a 4-star hotel. The lobby, bar and dining room are 3-star at best. The décor of the rooms is largely antiquated, the beds are small. The bathroom was somewhat well-appointed, the rest of the room suffered from a crisis of styling mismatches. The abundant TV channels take you out of your misery. The walls are... More 

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Buffalo, New York
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was our 2nd time visiting Syracuse on business and we were not in charge of choosing the hotel. Our last stay was perfect in the Parkview Hotel and we hoped to stay there again. That said, we were delighted to learn that the Genesee Grande was under the same ownership. We knew it was going to be wonderful, and... More 

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1 review
2 of 5 stars Reviewed 4 weeks ago

Stayed at this location for business, and upon arriving was greeted by rude staff. We had not filled out our credit card application form and were treated like we were not good enough to stay at their hotel. I had called 2 times prior to arriving to be sure we were okay using a company credit card and was assured... More 

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Reviewer
5 reviews 5 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 4 weeks ago

From my room card not being activated to the wrong guide for my TV to a front desk that never answered the phone and an ice machine that saturated the rug (and soaked the bottoms of my pants). I expected more from a room that cost me almost $300 a night!! The staff, once finally able to contact, were very... More 

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Akron, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed March 14, 2015

The hotel is definitely old but the rooms were clean. The furniture is also kind of old in the tower across from check in. The fitness room is dated but functional and has many more options than most hotels. The bed and pillows are comfy. The throw pillows can go though. No need for stuff that typically ends up on... More 

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