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All 31 Syracuse hotels

The Genesee Grande Hotel

3.5 of 5 Hotel   |   1060 E Genesee St, Syracuse, NY 13210
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The Genesee Grande Hotel
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73%
Ranked #11 of 31 hotels in Syracuse
Certificate of Excellence 2013
A recent review
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255 people have reviewed this hotel

Traveler rating
    98
    84
    46
    20
    7
See reviews for
46
55
18
89
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Toronto, Canada
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed yesterday NEW

Older property with small yet well furnished rooms with excellent bathrooms. The location is good but needed my GPS. Lots of parking steps from the entrance - hotel staff very attentive. Bar in the lobby is acceptable as is the food. Decent bar just down the block. They have shuttles into the bar districts - a nice value add. I... More

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Syracuse, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Genesee Grande Hotel was an amazing experience to say the least. The hotel is boutique-like: a bit older style but everything felt new and fresh. We actually chose to stay at GGH because our prior, cheaper reservations fell through. We were sitting in the lobby of the hotel that denied our reservations when I found GGH. It was a... More

Was this review helpful? Yes 1
Suffern, New York
2 reviews
2 of 5 stars Reviewed 1 week ago

Very old fashioned hotel. Not cheap for a smallish town. No coffee making facilities in room. Hotel covered in gilt but room key didn't work in morning and security was lax when I replaced it generating an unfriendly exchange with the receptionist. Oh and $12 for a piece of chocolate cake! I certainly won't be coming back why should you... More

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NYC, NY
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice older hotel, recently remodeled, but the primary reason to stay is because of the staff. Simply every interaction I had over a two-day stay this week was a pleasure. So much so, in fact, that I was wondering if they were from a hospitality program- they weren't, the hotel just picks the right people and trains them well, which... More

Was this review helpful? Yes 2
Alexandria Bay, New York
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is fabulous and boutiquey. My husband was on work/travel and I am thrilled to join him when staying here! The rooms are luxurious and fresh. I love the decor. The beds are extremely comfy, the linens and towels.....plush. The lounge is exceptional, offering a great wine list and menu. I've enjoyed the hot beef salad more than once....delish.... More

Was this review helpful? Yes 2
Ottawa, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed 4 weeks ago

There were a lot of things I really liked about this hotel - the staff was very helpful, there was a free shuttle (even though we didn't end up using it), and the beds were quite comfortable. However, all of the positives were seriously overshadowed by the fact that the walls were extremely thin and you could hear a lot... More

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Portland, Maine, United States
Contributor
12 reviews 12 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 21, 2014

We stayed here when visiting our daughter at Syracuse University. The hotel is just off campus, and two doors away from Syracuse Stage, where she was performing in a play. It is also across the street from her apartment, so the location was perfect for us. The staff were all really friendly (we got at least 5 hellos each time... More

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ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear lkd165, Thank you for the great comments regarding our property and staff! We greatly value you taking the time to write up this great review. Please know our maintenance team will be rectifying the A/C issue. We hope you had fun at your daughters play and look forward to seeing you soon! Sincerely, Genesee Grande Hotel Staff & Management More

Chicago
Contributor
20 reviews 20 reviews
18 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 14, 2014

If you're coming to Syracuse for the a social event or to have fun, you'll probably be very happy with the Genessee Grande Hotel. However, their amenities are not quite up to snuff for a business traveller who is accustomed to the amenities offered by the "big brands." The rooms themselves were quite modern (remodeled in the last 10 years)... More

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ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear LoganHampton, We appreciate your feedback regarding your recent stay. Please know that we shared your comments with appropriate department managers to rectify the issues. In room coffee maker/coffee is available upon request, please also come join us at the new coffee bar with many choices. Guest security is our high priority; every room has a deadbolt for our guest’s... More

Fairport, New York
Top Contributor
118 reviews 118 reviews
14 hotel reviews
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed February 6, 2014

Stayed here the night of the Syracuse-Duke basketball game. Great location for games, only about 4-5 blocks but far away enough from the loud bars. Clean room,s, nice bar in the lobby with Derrick Coleman, Billy Owens and Jalen Rose hanging out. Downside was the shower, nozzle didn't work well, barely a trickle of water coming out but I managed... More

Was this review helpful? Yes 1
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear Clarkvara, We are thrilled to hear you had a great experience during your stay with us! Your comments have been shared with our staff as well as our maintenance team to rectify the shower head issue. We are looking forward to seeing you on future sports events in Syracuse! Sincerely, Genesee Grande Hotel Staff & Management More

San Francisco, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2014

We came to town to visit old friends and The Genesee came highly recommended. As it is a "local" pick - we were confident it would be a good stay. It was fantastic. Upon check-in the service was friendly and nice. We got up to our room and realized we got upgraded (score!). The room was very large and beautiful.... More

Was this review helpful? Yes 1
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear Cat P, Thank you for the 5 star review! Please know that we have shared your wonderful review with our staff! We are looking forward to your next visit and hope you can stay a little longer. Sincerely, Genesee Grande Hotel Staff & Management More

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Additional Information about The Genesee Grande Hotel

Also Known As:
Golden Tulip Syracuse
Genesee Grande Hotel
Address: 1060 E Genesee St, Syracuse, NY 13210
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Business Hotel in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Genesee Grande Hotel 3.5*
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