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All 30 Syracuse hotels

The Genesee Grande Hotel

3.5 of 5 Hotel   |   1060 E Genesee St, Syracuse, NY 13210
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The Genesee Grande Hotel
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71%
Ranked #11 of 30 hotels in Syracuse
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
GrozPerk Lexington, Massachusetts
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280 people have reviewed this hotel

Traveler rating
    105
    90
    56
    22
    7
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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English first
Lexington, Massachusetts
Top Contributor
51 reviews 51 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here for 4 nights in July in a suite in the new building that is pet friendly. Our 2nd floor suite was large, clean and quite comfortable with a very supportive king sized bed, sitting area and bathroom that was spotless. It would have been nice to have a microwave, but the staff was very accommodating, bringing us... More

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St. Catharines, Canada
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here last week while attending a festival in town. We were very fortunate to get a phenomenal deal from Hot wire. Having used HW in the past, we were concerned about being treated poorly-- as other hotels have done in the past. This was NOT the case with the Genesee Grand. They treated us fantastic. The lobby is... More

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Plymouth, Massachusetts
Top Contributor
150 reviews 150 reviews
52 hotel reviews
130 helpful votes 130 helpful votes
3 of 5 stars Reviewed 1 week ago

The Genessee Grande Hotel, as previous reviewers have pointed, consists of two vastly different buildings with opposing entryways separated by the driveway to the parking lot in the rear. The location is convenient to downtown Syracuse, which seems to be perpetually torn up and under construction in recent years, and the university campus, which is just to the south. All... More

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Montreal, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel on a Saturday night as we were passing through Syracuse. Given the fairly hefty price for a smaller city, we were expecting to be impressed. While the staff was friendly enough, that is pretty much the only good thing about the place. Our room had a musty carpet that needed a good vacuuming. Half of... More

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ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear meilin44, We truly appreciate your taking the time to tell us about your stay. We apologize that your experience was less than extraordinary. Please know that we do strive to continuously update our guest rooms, and that we will absolutely take your review into consideration in upcoming renovations. We would love to accommodate you again in the future so... More

East Brunswick, New Jersey
Top Contributor
71 reviews 71 reviews
19 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for 2 nights in what was described as a suite. The sitting area was small and not well designed. The room is dated and in need of updating. The bathroom seems well worn. The lobby of the hotel is attractive. The staff was very friendly. We ate breakfast in the hotel and the food was quite good.... More

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ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear StephHorn, Thank you for your compliments regarding the customer service you received as well as your experience at our restaurant. We will pass along your kind words to our staff to enjoy. At the Genesee Grande Hotel we frequently undergo renovations, as guest comfort is of great importance to us. We hope you will allow us to serve you... More

Oakville, Canada
Contributor
15 reviews 15 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for 2 nights last week-end while visiting Syracuse for some shopping and the zoo. The room was ok overall but I found it bizarre that there was only 1 nightstand. Unless you are travelling alone (I wasn't), this is incredibly inconvenient. Room didn't have a coffee maker and Wifi was free, probably because they couldn't charge you for... More

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ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear Sandra O, Thank you for taking the time to write a review. We are sorry to hear that your stay did not exceed your expectations. Please know that guest satisfaction is our priority. For that reason, we do offer amenities, such as coffee makers, upon request as well as complimentary coffee in the lobby every morning. Also, we are... More

North Carolina
Top Contributor
92 reviews 92 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for one night recently. We had a huge room in the second building. Our room had a separate office room and a huge bath. I thought the staff was very nice (one reception clerk went to get us coffee after the morning service had closed) and knowledgeable. The hotel is only a few blocks from Syracuse University.... More

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ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear SuzKMo, We thank you for taking the time to share your experience. Our staff is happy to hear you enjoyed your stay. We are excited to have you as our guest again! Sincerely, Genesee Grande Hotel More

Danbury, Connecticut
Senior Contributor
49 reviews 49 reviews
33 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I liked a lot of things about this hotel, but have to reluctantly give it an average rating based on the room itself. The staff is outstanding and they provide excellent service. The lobby is quite nice as is the restaurant. The service was excellent. The location was perfect, plenty of parking and it was relatively quiet. The room however... More

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ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear wolfgirl61, Thank you for your kind words regarding our staff, the service and the restaurant. We are sorry to hear about the few things that were missed when you received service in your room however we really hope you will give us another chance to see our improvements. Sincerely, Genesee Grande Hotel Staff & Management More

Ontario
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

If these things are important to you, please consider. As a business traveller, this hotel did not meet my needs. In the 21st century, you should have the basics available in your room....a WiFi signal that does not require you go into the hallway to get; nothing around the hotel to walk to or see, no bottled water option in... More

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ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear Chort, Thank you for sharing your experience with us. We have every desire to address your concerns and provide the best solution as soon as possible. Please know that we do provide complimentary coffee in the lobby and also coffee maker and fridge upon request. We truly hope that you will give us another chance to see the improvements... More

Atlanta, Georgia
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The Genesee was perfect for my daughter and I to do a college visit at Syracuse. It is close, has good to very good rooms, very good bar and restaurant, and nice running areas the next morning. There is not much around the hotel, so dont expect to be able to walk to much of anything. The staff was very... More

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ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear mgrindell, Thank you for your great review! We wish the best to your daughter on her further education and hope to serve you again in the near future! Sincerely, Genesee Grande Hotel Staff & Management More

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Additional Information about The Genesee Grande Hotel

Address: 1060 E Genesee St, Syracuse, NY 13210
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Genesee Grande Hotel 3.5*
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Also Known As:
Golden Tulip Syracuse
Genesee Grande Hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style
#7 Business Hotel in Syracuse #8 Romantic Hotel in Syracuse
Hotel Class
Number of rooms
159

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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