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The Genesee Grande Hotel

1060 E Genesee St, Syracuse, NY 13210
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The Genesee Grande Hotel
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Ranked #13 of 30 Hotels in Syracuse
A recent review
4 of 5 stars reviewed yesterday
RBE14059 Elma, New York
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324 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Elma, New York
Senior Contributor
49 reviews 49 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

In Syracuse for a 4-night stay at the Genesee Grande. The room is very nice and very clean. Due to the conference we are here for, there is a reduced rate, so I am not sure what the 'regular rate is.' I was charged $99/night. It is a very nice place, staff is very friendly, nice size room with a... More 

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Stoneham, Massachusetts, United States
Top Contributor
74 reviews 74 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

A pricier downtown hotel. The hotel itself is ok. The staff is friendly enough. But when the fire alarm goes off at 2am and the only person that sees that as a problem is the Assistant Front Desk Manager that comes into work at 5pm the next day, Guest Service could use more priority. (Full disclosure; Phil the Assistant Front... More 

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Prescott, Arizona
1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

The front desk was not friendly not helpful and genuinely seemed like they could care less about the customer. First we got put in a small room with a dog that was barking all night. I called the front desk around 9pm and asked what could be done. She replied "you could change rooms I guess, come to the front... More 

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Sudbury, Massachusetts
Top Contributor
109 reviews 109 reviews
18 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed April 21, 2015

I stayed at the Genesee Grande for a business conference and one thing I can say about my stay is that the staff is delightful. I had to move a crate in and out of the hotel and they couldn't have been nicer. The king room in which I stayed was clean and pleasant with a large bedroom, a comfortable... More 

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Fair Haven, New York
Top Contributor
51 reviews 51 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 21, 2015

I really enjoyed the hotel. Yes, it is older, yes, the rooms are small for the price and no pool, but we never get to the pool anyway. But the reason for 4 stars is that we wanted an early check in (3 hrs. early) to attend a meeting. We could get no answer the night before, were told to... More 

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Boston, Massachusetts
Top Contributor
135 reviews 135 reviews
48 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed April 18, 2015

This is a really nice hotel and you can really enjoy your visit if you ignore some small things. I had a lovely room with a king bed and queen sleeper. The bathroom had the most amazing products in it. The bed was full and fluffy. There was good viewing from all over the room for the HD TV. I... More 

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Pittsburgh, Pennsylvania
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 17, 2015

My boyfriend and I decided to get away for the weekend so we went to Syracuse. The staff was very friendly and accommodating. The rooms were a little on the smaller size but we still had plenty of room. The next morning I even lost my ring and the hotel staff was right on it looking for it. I will... More 

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Wilmette, Illinois
Top Contributor
86 reviews 86 reviews
31 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 13, 2015

I think you would still need a car- we had to be at a specific place at Syracuse University and we had a car. The hotel was very comfortable and we slept great. Breakfast is not included but they had a great coffee bar with pastries bagels etc. Staff was very friendly. Parking was easy. Close to the airport and... More 

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Pittston, PA
Top Contributor
145 reviews 145 reviews
30 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed April 8, 2015

Stayed for the NCAA Regional semi finals. It was the team hotel for NC State and the fans and team were kind and fun. We were Louisville fans, but it was all good. The restaurant was nice, the bed was stupendous and the rooms needed an update but were quite adequate. The shower curtain didn't work well and i made... More 

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san diego
Top Contributor
53 reviews 53 reviews
21 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed April 8, 2015

Stayed in the Genesse Suite aka Road warrior suite. Traditional style decor. Small one bedroom apartment style. Good size eat in kitchen . Granite floors and counters. Comfortable queen bed with plenty of drawers. Nice clean bathroom. Good size living room with queen pullout bed if needed. Housekeeping staff were sweet and professional. All the hotel staff were helpful and... More 

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