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The Genesee Grande Hotel

1060 E Genesee St, Syracuse, NY 13210
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The Genesee Grande Hotel
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Ranked #13 of 30 Hotels in Syracuse
A recent review
5 of 5 stars reviewed 1 week ago
OOBonomist Newton, Mass
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331 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sayreville, New Jersey
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I stayed there for 2 nights with my family and a pet dog to participate in the Syracuse Ironman 70.3 event.The experience definitely not memorable. Had I known upfront about the amenities the hotel has to offer I would have not stayed in this hotel. 1) The room is very very small, barely any space to keep suitcases. Bathroom is... More 

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Newton, Mass
Top Contributor
163 reviews 163 reviews
58 hotel reviews
152 helpful votes 152 helpful votes
5 of 5 stars Reviewed 1 week ago

The Genesee Grande combines charm, comfort and excellent food. In particular, while the chain hotels no longer let you cool the room to 65 degrees, the Genesee's climate control is the BEST. The beds are very comfortable and the room was quiet. The big surprise was the food. I happened to be there for lunch, which is usually the second-worst... More 

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New York City, New York
Top Contributor
170 reviews 170 reviews
19 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 1 week ago

This property consists of two buildings across the entry drive from one another. The main building has 2 floors, the "tower" 4 or 5. The rooms are on the small side of average, but very clean and certainly adequate. The one problem I had was with the free WiFi. When I got in, there was an excellent signal, but I... More 

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Bengaluru (Bangalore), India
Top Contributor
83 reviews 83 reviews
38 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A very nice hotel located so very close to the university. Small, but very well and tastefully furnished rooms. The lobby is a cosy place with oversized and comfortable sofas and a snack bar serving great coffee. Free parking and free wifi. We stayed here for a few days and were very comfortable. The only sour point was when the... More 

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Massena, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Found the room on the the internet less than 24 hours before I checked in. It was a great value and the staff was extremely professional and well trained. This was my first stay at this facility but it certainly won't be my last.

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Lancaster, New York, United States
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Better than expected. Our room was in an adjacent building. The room was very clean, service was okay. Room was very small, but served it purpose. Hotel bar had good service, but expensive drinks. We tried to walk to a couple places for breakfast but everything was closed on Saturday morning.

Was this review helpful? Yes 1
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear Heather C, Thank you for your review on TripAdvisor. We are pleased to hear that your stay was pleasant. Please know 1060 Bistro at the Genesee Grande Hotel serves breakfast and the coffee bar serves quick grab and go items, also our front desk agents would be more than happy to recommend other options in the area. We hope... More 

Buffalo, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I recently stayed at the Genesee Grande Hotel for business. I was pleasantly surprised by how courteous the staff were, and how clean the room was. I ordered room service from the on-site restaurant, and it arrived within ten minutes. Everything in my room was fresh and clean. Plus, it is within five minutes of downtown. I would gladly stay... More 

Was this review helpful? Yes 1
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear Traveller5262015, Thank you for the 5 star review! Our staff is dedicated to making all our guests visits as pleasant and memorable. It is great to hear you enjoyed your time with us. We look forward to your next visit! Sincerely, Genesee Grande Hotel Staff & Management More 

Elma, New York
Senior Contributor
49 reviews 49 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 26, 2015

In Syracuse for a 4-night stay at the Genesee Grande. The room is very nice and very clean. Due to the conference we are here for, there is a reduced rate, so I am not sure what the 'regular rate is.' I was charged $99/night. It is a very nice place, staff is very friendly, nice size room with a... More 

Was this review helpful? Yes 1
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear RBE14059, Thank you for being our guest during your conference held in Syracuse. There are few other restaurants in the area with walking distance on East Genesee Street and also on Syracuse University Campus, only 3 blocks away and our front desk agents are wonderful to make recommendations to our guest’s interest. We hope to see you again the... More 

Stoneham, Massachusetts, United States
Top Contributor
75 reviews 75 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed May 23, 2015

A pricier downtown hotel. The hotel itself is ok. The staff is friendly enough. But when the fire alarm goes off at 2am and the only person that sees that as a problem is the Assistant Front Desk Manager that comes into work at 5pm the next day, Guest Service could use more priority. (Full disclosure; Phil the Assistant Front... More 

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ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear Jeff C, Please accept our deepest apology. Please know that guest safety is our main concern. In situations such as the one you experienced, our staff is in immediate contact with the local fire department, and then is sure to relay any imperative information to our guests. We are pleased to hear Philip was accommodating and provided you with... More 

Prescott, Arizona
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 22, 2015 via mobile

The front desk was not friendly not helpful and genuinely seemed like they could care less about the customer. First we got put in a small room with a dog that was barking all night. I called the front desk around 9pm and asked what could be done. She replied "you could change rooms I guess, come to the front... More 

Was this review helpful? Yes 1
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear Anonymous S, We would like to thank you for bringing these issues to our attention. Please know we strive for excellent guest experiences and are disappointed that we fell short of your expectations. Guest reviews are always appreciated, and help direct our attention towards areas that need improvement. Your comments were addressed by our department manager immediately after receiving... More 

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