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Comfort Inn Fairgrounds

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7010 Interstate Island Rd, Syracuse, NY 13209
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1 room 1 adult
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Comfort Inn Fairgrounds
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96 Reviews from our TripAdvisor Community

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Marietta
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Stayed here enroute to Florida. The hotel was clean and pet friendly. The staff were pleasant. Location just off the highway was good but it seemed to be in the middle of nowhere. No restaurants or shopping close by. It was okay. We didn't have any problems.

Helpful?
Thank 812bobg
gm_ny090, General Manager at Comfort Inn Fairgrounds, responded to this review

Our Pleasure to have you and your pet stay with us! We certainly apologize that a restaurant was not located during your visit. Our staff would have been happy to direct you to several located less than 10 minutes driving time. We certainly hope to see you again ! More 

Ottawa, Canada
Level Contributor
100 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 stars Reviewed November 30, 2015

We ended up at this Comfort Inn somewhat randomly; I took a chance through a certain type of travel site (you know who I'm talking about) and ended up here, sadly. Not a hotel I would ever choose. (I was hoping for a "deal"; as they say, you get what you pay for). Having said this, it was not terrible.... More 

Helpful?
Thank RexT
gm_ny090, General Manager at Comfort Inn Fairgrounds, responded to this review

Thank you for sharing your experience Rex T and responding to my previous email ! The compenation offer still stands as mentioned ! It would be our pleasure to have you stay with us again MaryJo A. More 

Binghamton, New York
Level Contributor
5 reviews
3 of 5 stars Reviewed November 16, 2015

worst part is ii got a call around 8 am the morning of check in saying my card was declined. how could my card decline when I was still at home. Manager explained they authorize cards the morning of arrival. that was mot most outrageous thing I've ever heard. So if I do decided to cancel my reservation I have... More 

Helpful?
Thank Sultana A
gm_ny090, General Manager at Comfort Inn Fairgrounds, responded to this review

I certainly would have been happy to speak with you in regards to this issue but I am happy that our guest service agent you did speak with was able to rectify the situation to your satisfaction. My apologies for the confusion and inconvenience. The credit card you provide on your reservation is only authorized to ensure your room can... More 

Smiths Falls, Canada
2 reviews
4 of 5 stars Reviewed November 13, 2015

Nice, basic hotel. We stayed one night while on a shopping trip to the Syracuse area. Chose this location based on price and location (between Syracuse and Waterloo but closer to Syracuse). Nothing fancy but it was clean, reception was good, and breakfast was ok. We found it easily enough but had gps to guide us. I did note some... More 

Helpful?
Thank Jenyilmaz
gm_ny090, General Manager at Comfort Inn Fairgrounds, responded to this review

Thank you for choosing our hotel during your holiday shopping weekend! We certainly appreciate the information you have provided for us for review and correction as well! We are happy you enjoyed your stay and certainly looking forward to your next visit! Thanks again ! MaryJo General Manager More 

PLYMOUTH
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed October 16, 2015

Stayed for 1 night, very clean rooms, excellent staff, good breakfast. Both night clerks were knowledgeable and accommodating. Needed a first floor room and was given one close to the exit so baggage handling was easy. My only complaint is that although visible from the NY thruway, it is actually hard to get to.

Helpful?
Thank LYDIA K
gm_ny090, General Manager at Comfort Inn Fairgrounds, responded to this review

Our Pleasure to have you Lydia! Your positive comments are most appreciated! We hope to see you again soon ! MaryJo Genereral Manager More 

Johnstown, Pennsylvania
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed September 29, 2015

On September 25th I received an email confirming my stay at this hotel however when we showed up that night I was told that our reservation had been cancelled and the hotel was SOLD OUT. The woman at the desk said her manager tried to call me but didn't get an answer. The number they had was my cell phone... More 

Helpful?
Thank hfpfaa
gm_ny090, General Manager at Comfort Inn Fairgrounds, responded to this review

Thank you for bringing these issue to our attention ! We are certainly working on the sign issue! Our deepest apologies for your check in process. We do attempt to hold a room as long as possible even when a valid credit card is not available. If provided with appropriate contact information a guest service staff memeber will attempt a... More 

Chicago Heights, Illinois
Level Contributor
141 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed September 28, 2015 via mobile

Stayed for one night passing thru from Adironacks. Wanted to stay on the west side of Syracuse. Great price, friendly/helpful clerk and clean room. If you stay here I would call for directions, although you can see the hotel from the highway it's another thing trying to figure out how to get to them. It would be helpful if they... More 

Helpful?
Thank Sewfastnow
gm_ny090, General Manager at Comfort Inn Fairgrounds, responded to this review

Our pleasure ! Please visit us again soon ! MaryJo A General Manager More 

Pittsburgh, Pennsylvania
Level Contributor
76 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed September 27, 2015

This hotel is a lower end Comfort Inn. Location is great as it is right off the highway. The property is very worn. It is in need of serious upgrades. The breakfast offered was very underwhelming. There was a dog barking in the hall for hours. That was very annoying. However, the staff was fabulous. They greeted us enthusiastically and... More 

Helpful?
Thank TrackMomof3
gm_ny090, General Manager at Comfort Inn Fairgrounds, responded to this review

Thank you for your comments, they will be passed on to the owner ! Your positive comments on the staff are certainly appreciated as well. We hope to see you again soon ! Maryjo A. General Manager More 

1 review
5 of 5 stars Reviewed September 9, 2015 via mobile

We stay here a couple times a year for cattle shows. I usually do not do reviews like this, but I just had to take the time out to do so. You need to know about a very special person that works there. Her name is Teri and she works at the front desk. She is exceptional at customer service.... More 

Helpful?
Thank Julie'nBrian S
gm_ny090, General Manager at Comfort Inn Fairgrounds, responded to this review

Thank you so much Julie ! I am happy that you stay with us regularly and I will certainly inform Teri of your positive comments as well. Thanks again and we are looking forward to your next visit ! MaryJo A. General Manager More 

Port Dover, Canada
Level Contributor
167 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed August 31, 2015

We stayed one night at this hotel, and were not impressed. Our reservation was made online for a non-smoking room, but when we got there it was listed as a smoking room. Staff quickly changed it, but we ended up near the noisy vending machine and elevators. There was no ice machine nearby. Had to walk to the entire other... More 

Helpful?
Thank 251ceh
gm_ny090, General Manager at Comfort Inn Fairgrounds, responded to this review

Thank you for letting us know about your stay here. Our apologies for any inconvenience ! We certainly would have ensured you a nonsmoking room booking directly! We hope you will choose to give us another chance. Feel free to email me at gm.ny090@choicehotels.com for your next reservation. It will be my pleasure to personally assist you ! Maryjo A.... More 

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