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Holiday Inn Express Syracuse Airport

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5418 S Bay Rd, Syracuse, NY 13212
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Holiday Inn Express Syracuse Airport
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Holiday Inn Express Syracuse Airport
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147 reviews from our community

Traveler rating
    41
    57
    35
    8
    6
See reviews for
50
32
11
37
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Amherst, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Had to take a COLD SHOWER Saturday and Sunday morning. How can a hotel run out of hot water at the time most people who are staying at a hotel look to take a shower? Rooms were clean. Only one elevator, which was slow.

Was this review helpful? Yes
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Good day and thank you for reviewing your recent stay via Trip Advisor! We greatly appreciate the feedback. We apologize that we did not exceed your expectations during your stay. We are glad you found the rooms to be clean. Once again I thank you and I hope you visit us again soon! Have a great day! More 

Contributor
14 reviews 14 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As a last minute booking, to one of a handfull of places with availability, we are glad we booked with this destination! They gentleman at the front desk wad absolutely wonderful! He was full of all types of information around the area and gave us wonderful tips about the going-ons for the weekend! Morning breakfast buffet was delicious. Well kept,... More 

Was this review helpful? Yes
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you so much for taking the time to review your stay/our property! We greatly appreciate it. We are thrilled you enjoyed your stay and our staff made you feel comfortable. We look forward to seeing you this fall! Have a great day! More 

Bozeman
Top Contributor
85 reviews 85 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We arrived a little before 10 pm after two flights, a little dubious about a dozen screaming pre-teen boys in the hotel pool, but were assured that the noise would soon die down when the pool closed. It did. At check-in, desk clerk Abbey was extremely helpful, offering to find us a good local restaurant that was still serving dinner.... More 

Was this review helpful? Yes
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you so much for taking the time to review our property and staff on TripAdvisor! We greatly appreciate the feedback. We are so thrilled to hear that you enjoyed your stay and Abbey and Doug provided great customer service. I will be sure to pass this review along to them. Once again I thank you and we hope to... More 

Rochester, New York
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed at 4 previous Holiday Inn Express in Binghampton, Cortland and Providence (RI) and this one must have been renovated first as it is a bit tired already. Room dirty, bed super hard and lobby area dirty.

Was this review helpful? Yes
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you so much for taking the time to review our property on TripAdvisor! We greatly appreciate your feedback. We do apologize that we did not exceed your expectations during your stay and you found our rooms to be anything less than spotless and clean. If you do not mind I would love to speak with you regarding the cleanliness... More 

Fort Smith, Arkansas
Contributor
13 reviews 13 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago

My husband and I arrived here about 11:30pm from our 10 hour trip. We were exhausted but promptly given a very nice room. Clean crisp sheets, nightstand, clean bathroom, nice tv, dresser, desk and large lounge chair (also had dryer and iron but we didn't use either one). The next day we were given our mini fridge and microwave and... More 

Was this review helpful? Yes
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you so much for taking the time to review our hotel and your stay on TripAdvisor! We greatly appreciate our guests feedback. We are thrilled you enjoyed your stay and thank you for all the kind words about our staff. I will be sure to pass these along. Once again I thank you and we hope to see you... More 

Barhaven , Canada
Contributor
16 reviews 16 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 17, 2015

Traveled to Syracuse to see a show at the Landmark Theatre and stayed at the Holiday Inn Airport. I like the Holiday Inn Express Hotels as I find them clean, well maintained reasonably priced. I also enjoy the onsite breakfast. Not having to drive to have breakfast is a big plus. The hotel is located right off of I-81 and... More 

Was this review helpful? Yes 2
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you so much for your review! We greatly appreciate all your kind words about our hotel and staff. I will make sure Josh and Abbey are aware of this review as well. =) I can't tell you how thrilled we are to hear that you enjoyed your stay and enjoyed all the amenities of our hotel. Once again I... More 

Waverly, New York, United States
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 16, 2015

The staff was very friendly and I was very impressed with the breakfast selection...not just continental but hot too. Such as eggs, meat, sausage gravy etc. The pool was warm and relaxing, rooms were very clean as well. Coffee 24 hours which is very important to me. Great stay!

Was this review helpful? Yes 1
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you so much for your review! We greatly appreciate the feedback. We are more than thrilled you enjoyed your stay and we look forward to you visiting us again. Once again i thank you and I hope you have a great day! Kimberly Farrington Director of Sales More 

Senior Contributor
37 reviews 37 reviews
22 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 15, 2015

Van driver was extremely friendly and so was woman at the front desk. Nice touch to leave a chocolate in the room. Saw some rooms closer than most hotels to the elevator and ice machine that would be undesirable. Walls a bit thin. Very firm bed. Room is fairly well maintained and clean. Convenient location to the airport. Good breakfast.... More 

Was this review helpful? Yes 2
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Hello and thank you reviewing our property via Trip Advisor! We greatly appreciate the feedback. We are thrilled you enjoyed your stay and we look forward to your next stay. Have a wonderful day! Kimberly Farrington Director of Sales More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 11, 2015

Stayed at this property last month for shopping Nasir treated our family like he knew us, even remembered our names. He was great! We also had to use your driving service to go over to drug store prompt and efficient. They are both great employees. Vincent B.

Was this review helpful? Yes 2
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you so much for your review! We greatly appreciate the feedback. We are so happy to hear you enjoyed your stay and your kind words words about our staff. I will be sure to pass it along!! Once again I thank you and I hope you have a great day! More 

buffalo
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 9, 2015

I'm staying for business the last two weeks. First. The staff is top notch.Very friendly and care about your needs.The breakfast is always ready by 4:00 a m and hot breakfast starts at 5:30am.I have no complaints. I have dealt with at least 10 different associates of the hotel. GUESS WHAT. they are are all fabulous.

Was this review helpful? Yes 2
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Wow! Thank you so much for all your kind words and your review of the hotel/staff. We greatly appreciate your feedback and business! Once again I thank you and we look forward to seeing you again! More 

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28 photos of this hotel

Management photos: Courtesy of the property manager

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Dining (4)
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Business center/function rooms (2)
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Pool/beach area (4)
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Hotel & grounds (6)
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