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Holiday Inn Express Syracuse Airport

2.5 of 5 5418 S Bay Rd, Syracuse, NY 13212
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Holiday Inn Express Syracuse Airport
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Holiday Inn Express Syracuse Airport
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139 reviews from our community

Traveler rating
    38
    54
    34
    7
    6
See reviews for
49
27
11
36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed at this property last month for shopping Nasir treated our family like he knew us, even remembered our names. He was great! We also had to use your driving service to go over to drug store prompt and efficient. They are both great employees. Vincent B.

Was this review helpful? Yes 1
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you so much for your review! We greatly appreciate the feedback. We are so happy to hear you enjoyed your stay and your kind words words about our staff. I will be sure to pass it along!! Once again I thank you and I hope you have a great day! More 

buffalo
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I'm staying for business the last two weeks. First. The staff is top notch.Very friendly and care about your needs.The breakfast is always ready by 4:00 a m and hot breakfast starts at 5:30am.I have no complaints. I have dealt with at least 10 different associates of the hotel. GUESS WHAT. they are are all fabulous.

Was this review helpful? Yes 1
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Wow! Thank you so much for all your kind words and your review of the hotel/staff. We greatly appreciate your feedback and business! Once again I thank you and we look forward to seeing you again! More 

Ontario
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed December 22, 2014

Stayed here with a minor hockey team during the Thanksgiving weekend and would stay again with a team or with family when in Syracuse. The check-in process was quick and the staff were helpful. We had arrived early and asked to have a place to keep our luggage since it wasn't check-in time. The staff just checked us into a... More 

Was this review helpful? Yes 1
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you so much for your review! We greatly appreciate your feedback and business! Here at the Holiday Inn Express Syracuse Airport our number one priority is customer service! Once again I thank you and I hope you have a great day! More 

Wellesley Island
Top Contributor
53 reviews 53 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 2, 2014

This hotel participates in a stay/park/fly program and caters to the traveller's needs. They put out an early self serve breakfast and provide a quick shuttle to and from the airport. Pricing was competitive with the standard (tired) airport hotel and featured "newer" furnishings. No complaints on our bedding, I wonder if other guests have stayed at the BW closer... More 

Was this review helpful? Yes 2
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you so very much for your review. We are glad that this was convenient for you and you enjoyed you time here. We value your business and we do hope you stay with again soon. Have a wonderful day! More 

Ottawa
Contributor
15 reviews 15 reviews
8 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed November 26, 2014

I chose this hotel for our recent trip. I selected this hotel for its proximity to the Syracuse Airport and that it also provided a shuttle and parking for the duration of our trip. We arrived in the early evening and got settled in our room. Typical hotel room for this type of hotel, I was'nt expecting it to be... More 

Was this review helpful? Yes 2
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Good day and thank you for your review and all your kind words! We are thrilled you enjoyed your stay and that you will stay with us again in the future. We strive to make sure our guests have everything they need in a timely manner and I am so happy to read that your stay went great. We look... More 

Minneapolis, Minnesota
Contributor
18 reviews 18 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 3, 2014

Looking for a comfy sleep? This would not be my first recommendation... They have just replaced all of their matresses (according to the desk clerk who, by the way, was quite wonderful) and the result is the hardest bed I have ever slept on in a hotel. Now, I LIKE firm mattresses and sleep on a non-pillow top platform bed... More 

Was this review helpful? Yes 1
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Good day and thank you so much for telling us about your recent stay. We apologize we did not exceed your expectations and you found our mattresses to be less than comfortable. We do hope that you give us another try in the future, Have a great day. More 

Mansfield, Ohio
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 2, 2014

We pre-planned our trip to Connecticut and Sycracuse was about half way from our destination. When we checked in at about 5:30 pm we asked if they could recommend a restraurant. They not only suggested one but they drove us there in the shuttle. We just called the driver when we were finished with our dinner. We got to experience... More 

Was this review helpful? Yes 1
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you so much for your review!! We greatly appreciate it and your kind words. We are thrilled you enjoyed your stay and we do hope you stay with us again soon. Have a great day! More 

Moira, New York
Contributor
14 reviews 14 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 28, 2014

We stayed one night in this hotel before an early-morning flight. We took advantage of the park-and-fly option. Check in was smooth and simple, and the gentleman at the desk was quite friendly. The pool was warm (a huge plus in my book) and clean, and my son loved it. The free breakfast offerings start very early, so we were... More 

Was this review helpful? Yes
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Hello there! Thank you so much for taking the time to review our property. We are thrilled this was a great experience. Please visit us again soon! =) More 

Mahopac, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 of 5 stars Reviewed October 14, 2014

This hotel is next door to the airport but you would never know it from any kind of noise. The breakfast always works out great for the family. I have used it on a stay over from Oswego, it is just 50 minutes down the road. I will go back and use it again in the future.

Was this review helpful? Yes
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you very much for taking the time to review our property. We appreciate the time you took out of your busy day to tell us about your stay. We are thrilled that you enjoyed your stay and we hope you visit us again soon. Have a great day! More 

Buffalo, NY
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 14, 2014

My employee and I both were staying at the Holiday Inn Express this past week and experienced, quite honestly, the best check in service I've ever had at a hotel. The front desk clerk, Ryan, went above and beyond to make sure my employee and myself were taken care of completely - and even went ahead and enrolled us in... More 

Was this review helpful? Yes 1
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Wow! Thank you so much for all your kind words about our property and service. Here at the Holiday Inn Express we pride ourselves on our excellent customer service. Thank you again for your review and we hope that you come stay with us again soon. Have a great day! More 

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Additional Information about Holiday Inn Express Syracuse Airport

Address: 5418 S Bay Rd, Syracuse, NY 13212
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Syracuse Airport 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Holiday Inn Express Syracuse Airport Hotel Syracuse
Holiday Inn Syracuse
Syracuse Holiday Inn
Hotel Style:
#9 Business Hotel in Syracuse
#9 Family Hotel in Syracuse

28 photos of this hotel

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