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Holiday Inn Express Syracuse Airport

2.5 of 5 5418 S Bay Rd, Syracuse, NY 13212
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Holiday Inn Express Syracuse Airport
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Holiday Inn Express Syracuse Airport
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136 reviews from our community

Traveler rating
    35
    54
    34
    7
    6
See reviews for
48
27
11
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Wellesley Island
Senior Contributor
35 reviews 35 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel participates in a stay/park/fly program and caters to the traveller's needs. They put out an early self serve breakfast and provide a quick shuttle to and from the airport. Pricing was competitive with the standard (tired) airport hotel and featured "newer" furnishings. No complaints on our bedding, I wonder if other guests have stayed at the BW closer... More 

Was this review helpful? Yes 1
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you so very much for your review. We are glad that this was convenient for you and you enjoyed you time here. We value your business and we do hope you stay with again soon. Have a wonderful day! More 

Ottawa
Contributor
15 reviews 15 reviews
8 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I chose this hotel for our recent trip. I selected this hotel for its proximity to the Syracuse Airport and that it also provided a shuttle and parking for the duration of our trip. We arrived in the early evening and got settled in our room. Typical hotel room for this type of hotel, I was'nt expecting it to be... More 

Was this review helpful? Yes 1
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Good day and thank you for your review and all your kind words! We are thrilled you enjoyed your stay and that you will stay with us again in the future. We strive to make sure our guests have everything they need in a timely manner and I am so happy to read that your stay went great. We look... More 

Minneapolis, Minnesota
Contributor
13 reviews 13 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 3, 2014

Looking for a comfy sleep? This would not be my first recommendation... They have just replaced all of their matresses (according to the desk clerk who, by the way, was quite wonderful) and the result is the hardest bed I have ever slept on in a hotel. Now, I LIKE firm mattresses and sleep on a non-pillow top platform bed... More 

Was this review helpful? Yes
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Good day and thank you so much for telling us about your recent stay. We apologize we did not exceed your expectations and you found our mattresses to be less than comfortable. We do hope that you give us another try in the future, Have a great day. More 

Mansfield, Ohio
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 2, 2014

We pre-planned our trip to Connecticut and Sycracuse was about half way from our destination. When we checked in at about 5:30 pm we asked if they could recommend a restraurant. They not only suggested one but they drove us there in the shuttle. We just called the driver when we were finished with our dinner. We got to experience... More 

Was this review helpful? Yes
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you so much for your review!! We greatly appreciate it and your kind words. We are thrilled you enjoyed your stay and we do hope you stay with us again soon. Have a great day! More 

Moira, New York
Contributor
14 reviews 14 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 28, 2014

We stayed one night in this hotel before an early-morning flight. We took advantage of the park-and-fly option. Check in was smooth and simple, and the gentleman at the desk was quite friendly. The pool was warm (a huge plus in my book) and clean, and my son loved it. The free breakfast offerings start very early, so we were... More 

Was this review helpful? Yes
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Hello there! Thank you so much for taking the time to review our property. We are thrilled this was a great experience. Please visit us again soon! =) More 

Mahopac, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 of 5 stars Reviewed October 14, 2014

This hotel is next door to the airport but you would never know it from any kind of noise. The breakfast always works out great for the family. I have used it on a stay over from Oswego, it is just 50 minutes down the road. I will go back and use it again in the future.

Was this review helpful? Yes
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you very much for taking the time to review our property. We appreciate the time you took out of your busy day to tell us about your stay. We are thrilled that you enjoyed your stay and we hope you visit us again soon. Have a great day! More 

Buffalo, NY
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 14, 2014

My employee and I both were staying at the Holiday Inn Express this past week and experienced, quite honestly, the best check in service I've ever had at a hotel. The front desk clerk, Ryan, went above and beyond to make sure my employee and myself were taken care of completely - and even went ahead and enrolled us in... More 

Was this review helpful? Yes 1
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Wow! Thank you so much for all your kind words about our property and service. Here at the Holiday Inn Express we pride ourselves on our excellent customer service. Thank you again for your review and we hope that you come stay with us again soon. Have a great day! More 

Green Cove Springs, Florida
Top Contributor
52 reviews 52 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed October 11, 2014

We chose this hotel because of its convenient location near the airport. That is its big plus. I have stayed at Holiday Inn Expresses before and I would rate this below average compared to its siblings. The hotel needs some refurbishment. Carpets in some hallway areas were very dirty. Some parts of hallway walls had been attacked by luggage hits.... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear deisenstein, Thank you for posting a review of our property. We take our guest comments very seriously and always strive to provide a unique experience to all our guests. I am happy to know that you like our convenient hotel location and comfortable bed. However, I sincerely apologize for any discomfort you may have experienced due to the condition... More 

Michigan
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 9, 2014

A friend and I spent one night in this Holiday Inn Express as we waited for the rest of our party to arrive by air. The location is amazingly quiet for a hotel adjacent to an airport. Our room was clean and the staff members with whom I had contact were very pleasant. Breakfast was good.

Was this review helpful? Yes
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you so much for taking the time to review our property. We are thrilled you enjoyed your stay and it was nice and "quiet." =) We do hope you stay with us again in the near future. Have a wonderful day! More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 7, 2014

We stayed here, and it was an average holiday inn express experience. We booked on priceline, and because of that, we were unable to get a decent rate on weekly parking. It was cheaper to park at the airport than the hotel, so we chose to park at the airport.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear ColMc123, Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel in the area. I am sorry to hear that you did not find the parking rates reasonable. Please accept our sincere apologies for any inconvenience it... More 

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Additional Information about Holiday Inn Express Syracuse Airport

Address: 5418 S Bay Rd, Syracuse, NY 13212
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Syracuse Airport 2.5*
Number of rooms: 95
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Also Known As:
Holiday Inn Express Syracuse Airport Hotel Syracuse
Holiday Inn Syracuse
Syracuse Holiday Inn
Hotel Style:
#10 Business Hotel in Syracuse

27 photos of this hotel

Management photos: Courtesy of the property manager

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