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All 30 Syracuse hotels

Holiday Inn Express Syracuse Airport

2.5 of 5 Hotel   |   5418 S Bay Rd, Syracuse, NY 13212
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66%
Ranked #11 of 30 hotels in Syracuse
A recent review
5 of 5 stars reviewed 4 weeks ago
Romadfox Ridgeway, South Carolina
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108 people have reviewed this hotel

Traveler rating
    26
    42
    28
    6
    6
See reviews for
36
22
9
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
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English first
Ridgeway, South Carolina
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I love this place! I travel to/through Syracuse a fair bit and this place is great for location and service. Twice now I have had to stop overnight in Syracuse awaiting a flight to somewhere else. Their airport shuttle service is a savior! The hotel is well maintained and well furnished. The bed is very comfortable, the TVs are modern... More

Was this review helpful? Yes 1
Elizabeth B, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Dear Romadfox, Thank you for your stays with us at the Holiday Inn Express Syracuse Airport. I am glad to read that you enjoy staying here when in the area and all the services and amenities we offer. Our shuttle service is very popular with the guests, especially when going out to dinner or to the airport. Thank you for... More

Kingston
Top Contributor
59 reviews 59 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 14, 2014

We live in Kingston, Ontario and often drive 2.5 hours to Syracuse to fly to a U.S. destination. The airport is right offf Route 81 before you enter Syracuse, and the hotel is right on the airport property. The rooms are clean, the staff obliging, there is an efficient shuttle bus to the airport (which is in fact walkable) and... More

Was this review helpful? Yes 1
Elizabeth B, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Dear JKW333, Thank you for your recent stay with us and all the wonderful things you had to say about our hotel and your stay with us. I am glad that you took advantage of sleep-park and fly package. Safe travels! Elizabeth More

Pembroke, North Carolina
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed May 26, 2014

I stay here often when flying out of Syracuse. It's got clean and up-to-date rooms at a moderate price. They also have airport valet which can be very convenient. I have found the staff to be very friendly. Sometimes I have booked the wrong location as there is another HIE up the road a few miles. When this has happened... More

Was this review helpful? Yes
Elizabeth B, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you for your recent stays and reviews for our hotel. I am pleased to see you enjoy staying with us and that our staff is always friendly and helpful during your stays with us. Safe Travels~ Elizabeth More

Wilmington, North Carolina
Contributor
12 reviews 12 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 13, 2014

i have stayed at the HIE on two occasion for extended work assignments. the staff is wonderful, very friendly and efficient. The rooms are nicely cleaned and the property is well maintained. i don't plan to be back in the area, but if i am I would certainly stay here.

Was this review helpful? Yes
Elizabeth B, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you for your 2 visits to our hotel, I am glad to see you enjoyed everything about your stay. Safe Travels~ More

Norfolk, New York
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 24, 2014

Stayed here during the State Fair. The staff was very friendly and accomidating. Our room was clean and very comfortable. It was nice to be able to walk down stairs and grab breakfast. I little packed, but thats what you will get during the Fair.

Was this review helpful? Yes
Elizabeth B, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you for your recent stay with us here at the Holiday Inn Express Syracuse Aiport. I am glad to see you enjoyed your stay with us and tried the breakfast. We hope to see you again in the near future. Have safe travels~ Elizabeth More

Naples, Florida
Top Contributor
92 reviews 92 reviews
50 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed April 20, 2014

I stayed here for two nights on business. The hotel is convenient to the airport, about 1 1/2 miles and located right off the highway. There is plenty of meal choices in the restaurants around the area from sit down to fast food. There are also two grocery stores within a mile if you forget anything like a toothbrush or... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear jmoonesq, Thank you for staying with us and leaving such a detailed review. I am glad to see that you left some feedback on what you liked as well as what fell below your expectations. I read with much concern the troubles you have encountered during your stay. I sincerely apologize for we fell below your standards on most... More

London, United Kingdom
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 8, 2014 via mobile

Had a flight diverted and was sent to stay here, room was very big and clean, hotel is only 6 years old and one of the best Holiday Inn hotels I have stayed in. The staff were well organised and did a good job considering the amount of people they were processing. Breakfast is basic and not many healthy options... More

Was this review helpful? Yes
Elizabeth B, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you for your recent stay with us here at the Holiday Inn Express Syracuse Airport. I am sorry to see that you stayed with us due to flight issues, but I am glad we were able to take care of you and get you on your way the next day to your destination. Safe Travels~ Elizabeth More

New York, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed April 2, 2014

I needed a place close to the airport for a very early departure. The wake up call was on time; the shuttle service on time and organized. The only negative for me, was no elevator and I had a large piece of luggage to truck up and down the stairs. I would stay there again for an overnight stay.

Was this review helpful? Yes
Elizabeth B, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you for your feedback on your recent stay with here at the Holiday Inn Express Syracuse Airport. I am pleased to see you enjoyed the shuttle service we provide at no charge and the guest service from our staff. Safe Travels~ Beth More

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 29, 2014

Let me start by saying that I normally stay at a higher end chain hotel. But from now on when I'm in Syracuse this will be my hotel of choice. Sean at the front seat is worth his weight in gold. And in truth the entire staff was. They picked me up on time, check in was great, the hotel... More

Was this review helpful? Yes 1
Elizabeth B, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you for your recent stay here with us at the Holiday Inn Express Syracuse Airport. I am vert pleased to see you enjoyed the service Sean gave you during your stay. I have showed him this and the entire staff here. Safe Travels and we hope to see you again!! Elizabeth More

Contributor
17 reviews 17 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 28, 2014

Fast friendly check in, comfortable room, managers reception with excellent food , great breakfast and efficient shuttle service. The whole staff was very friendly and helpful. The only negative was a slow internet. Will certainly stay here again.

Was this review helpful? Yes
Elizabeth B, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you for your recent stay with us, I am glad you got to enjoy our monthly guest reception during your stay. Safe Travels~ Elizabeth More

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Additional Information about Holiday Inn Express Syracuse Airport

Address: 5418 S Bay Rd, Syracuse, NY 13212
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Syracuse Airport 2.5*
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Also Known As:
Holiday Inn Express Syracuse Airport Hotel Syracuse
Holiday Inn Syracuse
Syracuse Holiday Inn

27 photos of this hotel

Management photos: Courtesy of the property manager

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Hotel & grounds (6)
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Other (7)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#9 Business Hotel in Syracuse
Hotel Class
Official Description (provided by the hotel)
New Syracuse airport hotel offers comfort and convenience. Indulge yourself by staying at the new Holiday Inn Express Hotel & Suites Syracuse near the Syracuse Hancock International Airport (SYR). Our convenient hotel is located right at the entrance of the airport to accommodate your travel needs. Families will love staying at our hotel in Syracuse, New York, situated near the intersection of Col. Eileen Collins Blvd. and South Bay Road. This location offers fast access to many local attractions including the Carousel Center Mall, the Museum of Science and Technology and the Landmark Theatre. Other nearby attractions include the Rosamond Gifford Zoo, Syracuse University, Oneida Lake, Iron-Girl Triathlon and historic Armory Square. Business travelers appreciate the accommodations provided at our Syracuse Airport hotel. Located at the entrance to the airport, this hotel also provides close proximity to local companies such as Lockheed Martin, Syracuse Research Corporation, Cooper Crouse-Hinds and Anheuser-Busch, Inc. In addition, we provide meeting space for up to 15 people as well as business services, which include a fax machine, copier, printer and free high-speed, wireless Internet access. While staying at our Syracuse hotel, enjoy our choice amenities that include an indoor pool, a fitness center and our complimentary hot breakfast bar. Book your reservations now to get our great hotel deals and rates. ... more   less 
Number of rooms
95

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