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All 31 Syracuse hotels

Holiday Inn Express Syracuse Airport

2.5 of 5 Hotel   |   5418 S Bay Rd, Syracuse, NY 13212
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65%
Ranked #13 of 31 hotels in Syracuse
A recent review
4 of 5 stars reviewed 1 week ago
AndrewF78 London, United Kingdom
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102 people have reviewed this hotel

Traveler rating
    22
    41
    27
    6
    6
See reviews for
35
21
9
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
London, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Had a flight diverted and was sent to stay here, room was very big and clean, hotel is only 6 years old and one of the best Holiday Inn hotels I have stayed in. The staff were well organised and did a good job considering the amount of people they were processing. Breakfast is basic and not many healthy options... More

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Elizabeth B, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you for your recent stay with us here at the Holiday Inn Express Syracuse Airport. I am sorry to see that you stayed with us due to flight issues, but I am glad we were able to take care of you and get you on your way the next day to your destination. Safe Travels~ Elizabeth More

New York, United States
2 reviews
3 of 5 stars Reviewed 2 weeks ago

I needed a place close to the airport for a very early departure. The wake up call was on time; the shuttle service on time and organized. The only negative for me, was no elevator and I had a large piece of luggage to truck up and down the stairs. I would stay there again for an overnight stay.

Was this review helpful? Yes
Elizabeth B, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you for your feedback on your recent stay with here at the Holiday Inn Express Syracuse Airport. I am pleased to see you enjoyed the shuttle service we provide at no charge and the guest service from our staff. Safe Travels~ Beth More

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Let me start by saying that I normally stay at a higher end chain hotel. But from now on when I'm in Syracuse this will be my hotel of choice. Sean at the front seat is worth his weight in gold. And in truth the entire staff was. They picked me up on time, check in was great, the hotel... More

Was this review helpful? Yes 1
Elizabeth B, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you for your recent stay here with us at the Holiday Inn Express Syracuse Airport. I am vert pleased to see you enjoyed the service Sean gave you during your stay. I have showed him this and the entire staff here. Safe Travels and we hope to see you again!! Elizabeth More

Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Fast friendly check in, comfortable room, managers reception with excellent food , great breakfast and efficient shuttle service. The whole staff was very friendly and helpful. The only negative was a slow internet. Will certainly stay here again.

Was this review helpful? Yes
Elizabeth B, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you for your recent stay with us, I am glad you got to enjoy our monthly guest reception during your stay. Safe Travels~ Elizabeth More

Senior Contributor
30 reviews 30 reviews
16 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I satyed here upon arrival and before departure and yes, it was ok to rest. Locating the courtesy phone at teh airport was not easy, but the hotel cannot be blamed for this. The room was comfortable and had a good WiFi available. The only problem was that if you want to eat the only choice, other than breakfast, was... More

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Elizabeth B, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you for your recent stay with us here at the Holiday Inn Express Syracuse Airport. We do offer a shuttle service within 3 miles of the hotel for dining and shopping that you can take advantage for breakfast and any other meals you may be in town for. We hope to see you again in the future if you... More

Kingston, Canada
Contributor
18 reviews 18 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 12, 2014

We stayed here overnight before a flight down south. Andrew at the desk was great and very helpful. He arranged our transfer to the airport and got us settled. When we were returning, we had a flight cancellation and I called the hotel and spoke to him agin directly to cancel our return room and he did so without a... More

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Elizabeth B, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you for your recent stay with us. I am very happy to see you enjoyed your stay with us and found Andrew to be very friendly. Our employees take great pride in the service we offer here, thank you for your review on your stay and safe travels~ Elizabeth More

Kingston, Canada
Contributor
17 reviews 17 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 3, 2014

Stayed here with the family prior to flying out to Florida, employees (Stephanie and Edward) were great upon checkout. Helped me my computer issues and were very accommodating. The shuttle bus driver drove is there and picked us up and was super friendly. Hotel was clean and the breakfast although was basic it was expected at hotel where there is... More

Was this review helpful? Yes
Andrew B, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you for your recent stay with us while you were traveling to Florida. We hope you have safe travels and we look forward to having you stay with us again in the future. Elizabeth More

clayville
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 21, 2014

We took a couple of nights away from the problems at home and a day of shopping. The hotel was excellent and came with breakfast. The food was great. The hotel is next to a main road to get around quickly. The room was better than I expected. Service is top notched and everyone was vary helpful. There is not... More

Was this review helpful? Yes 1
Elizabeth B, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you for your recent stay with us. I am glad to see you enjoyed the pool and breakfast~ we hope to see you again for a littel stay-cation get away from home! Safe Travels Elizabeth More

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 8, 2014 via mobile

This was my first visit to this new Holiday Inn Express property. I've stayed at seven or eight others and this one ranks near the bottom of the group. Upon checking in, the clerk was busy packing bags for the gold and platinum members and couldn't be bothered to look up to greet me. Even after I had his attention,... More

Was this review helpful? Yes
Elizabeth B, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you for your recent stay with us here at the Holiday Inn Express Syracuse Airport. I also want to thank you for all the feedback you provided to us on your stay. While you did not find the room amenties to be up to par, I was pleased to see that you found the staff to be helpul and... More

Watertown, New York
Top Contributor
62 reviews 62 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 1, 2014

This is a great property. The rooms are just what you expect, clean, quiet and well priced. I took advantage of their park and fly offering and thought that was great. The van driver on both trips was great and friendly. The only downside is there is a guy working at nights at the front desk that should really be... More

Was this review helpful? Yes
Elizabeth B, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you for your recent stay with us at the Holiday Inn Express Syracuse Airport. I am pleased to see you enjoyed your stay and all that we offer here. Safe Travels~ Elizabeth More

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Additional Information about Holiday Inn Express Syracuse Airport

Also Known As:
Holiday Inn Express Syracuse Airport Hotel
Holiday Inn Express Syracuse Airport Hotel Syracuse
Holiday Inn Express Syracuse
Holiday Inn Syracuse
Syracuse Holiday Inn
Address: 5418 S Bay Rd, Syracuse, NY 13212
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Syracuse
#11 Business Hotel in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Syracuse Airport 2.5*
Official Description (provided by the hotel):
New Syracuse airport hotel offers comfort and convenience. Indulge yourself by staying at the new Holiday Inn Express Hotel & Suites Syracuse near the Syracuse Hancock International Airport (SYR). Our convenient hotel is located right at the entrance of the airport to accommodate your travel needs. Families will love staying at our hotel in Syracuse, New York, situated near the intersection of Col. Eileen Collins Blvd. and South Bay Road. This location offers fast access to many local attractions including the Carousel Center Mall, the Museum of Science and Technology and the Landmark Theatre. Other nearby attractions include the Rosamond Gifford Zoo, Syracuse University, Oneida Lake, Iron-Girl Triathlon and historic Armory Square. Business travelers appreciate the accommodations provided at our Syracuse Airport hotel. Located at the entrance to the airport, this hotel also provides close proximity to local companies such as Lockheed Martin, Syracuse Research Corporation, Cooper Crouse-Hinds and Anheuser-Busch, Inc. In addition, we provide meeting space for up to 15 people as well as business services, which include a fax machine, copier, printer and free high-speed, wireless Internet access. While staying at our Syracuse hotel, enjoy our choice amenities that include an indoor pool, a fitness center and our complimentary hot breakfast bar. Book your reservations now to get our great hotel deals and rates. ... more   less 
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