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Holiday Inn Express Syracuse Airport

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5418 S Bay Rd, Syracuse, NY 13212
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Holiday Inn Express Syracuse Airport
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Holiday Inn Express Syracuse Airport
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144 reviews from our community

Traveler rating
    40
    56
    34
    8
    6
See reviews for
49
30
11
37
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rochester, New York
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Stayed at 4 previous Holiday Inn Express in Binghampton, Cortland and Providence (RI) and this one must have been renovated first as it is a bit tired already. Room dirty, bed super hard and lobby area dirty.

Was this review helpful? Yes
Fort Smith, Arkansas
Contributor
13 reviews 13 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I arrived here about 11:30pm from our 10 hour trip. We were exhausted but promptly given a very nice room. Clean crisp sheets, nightstand, clean bathroom, nice tv, dresser, desk and large lounge chair (also had dryer and iron but we didn't use either one). The next day we were given our mini fridge and microwave and... More 

Was this review helpful? Yes
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you so much for taking the time to review our hotel and your stay on TripAdvisor! We greatly appreciate our guests feedback. We are thrilled you enjoyed your stay and thank you for all the kind words about our staff. I will be sure to pass these along. Once again I thank you and we hope to see you... More 

Barhaven , Canada
Contributor
16 reviews 16 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Traveled to Syracuse to see a show at the Landmark Theatre and stayed at the Holiday Inn Airport. I like the Holiday Inn Express Hotels as I find them clean, well maintained reasonably priced. I also enjoy the onsite breakfast. Not having to drive to have breakfast is a big plus. The hotel is located right off of I-81 and... More 

Was this review helpful? Yes 1
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you so much for your review! We greatly appreciate all your kind words about our hotel and staff. I will make sure Josh and Abbey are aware of this review as well. =) I can't tell you how thrilled we are to hear that you enjoyed your stay and enjoyed all the amenities of our hotel. Once again I... More 

Waverly, New York, United States
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 16, 2015

The staff was very friendly and I was very impressed with the breakfast selection...not just continental but hot too. Such as eggs, meat, sausage gravy etc. The pool was warm and relaxing, rooms were very clean as well. Coffee 24 hours which is very important to me. Great stay!

Was this review helpful? Yes 1
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you so much for your review! We greatly appreciate the feedback. We are more than thrilled you enjoyed your stay and we look forward to you visiting us again. Once again i thank you and I hope you have a great day! Kimberly Farrington Director of Sales More 

Senior Contributor
29 reviews 29 reviews
20 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 15, 2015

Van driver was extremely friendly and so was woman at the front desk. Nice touch to leave a chocolate in the room. Saw some rooms closer than most hotels to the elevator and ice machine that would be undesirable. Walls a bit thin. Very firm bed. Room is fairly well maintained and clean. Convenient location to the airport. Good breakfast.... More 

Was this review helpful? Yes 2
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Hello and thank you reviewing our property via Trip Advisor! We greatly appreciate the feedback. We are thrilled you enjoyed your stay and we look forward to your next stay. Have a wonderful day! Kimberly Farrington Director of Sales More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 11, 2015

Stayed at this property last month for shopping Nasir treated our family like he knew us, even remembered our names. He was great! We also had to use your driving service to go over to drug store prompt and efficient. They are both great employees. Vincent B.

Was this review helpful? Yes 2
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you so much for your review! We greatly appreciate the feedback. We are so happy to hear you enjoyed your stay and your kind words words about our staff. I will be sure to pass it along!! Once again I thank you and I hope you have a great day! More 

buffalo
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 9, 2015

I'm staying for business the last two weeks. First. The staff is top notch.Very friendly and care about your needs.The breakfast is always ready by 4:00 a m and hot breakfast starts at 5:30am.I have no complaints. I have dealt with at least 10 different associates of the hotel. GUESS WHAT. they are are all fabulous.

Was this review helpful? Yes 2
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Wow! Thank you so much for all your kind words and your review of the hotel/staff. We greatly appreciate your feedback and business! Once again I thank you and we look forward to seeing you again! More 

Ontario
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed December 22, 2014

Stayed here with a minor hockey team during the Thanksgiving weekend and would stay again with a team or with family when in Syracuse. The check-in process was quick and the staff were helpful. We had arrived early and asked to have a place to keep our luggage since it wasn't check-in time. The staff just checked us into a... More 

Was this review helpful? Yes 2
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you so much for your review! We greatly appreciate your feedback and business! Here at the Holiday Inn Express Syracuse Airport our number one priority is customer service! Once again I thank you and I hope you have a great day! More 

Wellesley Island
Top Contributor
80 reviews 80 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 2, 2014

This hotel participates in a stay/park/fly program and caters to the traveller's needs. They put out an early self serve breakfast and provide a quick shuttle to and from the airport. Pricing was competitive with the standard (tired) airport hotel and featured "newer" furnishings. No complaints on our bedding, I wonder if other guests have stayed at the BW closer... More 

Was this review helpful? Yes 3
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you so very much for your review. We are glad that this was convenient for you and you enjoyed you time here. We value your business and we do hope you stay with again soon. Have a wonderful day! More 

Ottawa
Contributor
15 reviews 15 reviews
8 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed November 26, 2014

I chose this hotel for our recent trip. I selected this hotel for its proximity to the Syracuse Airport and that it also provided a shuttle and parking for the duration of our trip. We arrived in the early evening and got settled in our room. Typical hotel room for this type of hotel, I was'nt expecting it to be... More 

Was this review helpful? Yes 4
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Good day and thank you for your review and all your kind words! We are thrilled you enjoyed your stay and that you will stay with us again in the future. We strive to make sure our guests have everything they need in a timely manner and I am so happy to read that your stay went great. We look... More 

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28 photos of this hotel

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