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Holiday Inn Express Syracuse Airport

#10 of 30 Hotels in Syracuse
Certificate of Excellence
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5418 S Bay Rd, Syracuse, NY 13212
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Holiday Inn Express Syracuse Airport
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Holiday Inn Express Syracuse Airport
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164 Reviews from our TripAdvisor Community

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Traveler rating
    44
    66
    37
    10
    7
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39
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Massena, New York
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed 1 week ago

I've stayed at many Holiday Inn Express's in other places, and have come to expect them to be above average. The rooms usually cost a bit more, but they make up for it by being very clean, with great rooms. This was not the case here. We booked the room twice - once before we were flying out on vacation,... More 

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Ohio
Level Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is not what we've come to expect from Holiday Inn Express. The sheets were stained and the bathroom had hair scattered throughout. The carpet seemed dirty as well and the tub grout was molding. On a positive they have a complimentary shuttle to area restaurants. If we are back in the area we definitely will try someplace else.

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Mercer, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I expect a certain level of quality and value when staying in a Holiday Inn Express and at this location they did not even come close. The hotel is in dire need of an upgrade. Lobby furniture was filthy, and dated. Room was a little better, but dated and poorly laid out and walls were paper thin. Some one must... More 

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Ottawa, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We stayed in a King/sofabed suite and the room was spacious and very clean. Breakfast is included. We are Canadians flying out of Syracuse (due to cheaper fares), this was a great place to stay before flying out and there is a shuttle that takes you to the airport. You can leave your vehicle for several days at the hotel... More 

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London, Canada
Level Contributor
73 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A bit difficult to find but once there the staff are very friendly and helpful. The rooms are good, the beds comfortable. The room was very quiet. Breakfast is very good as well. One point, the bill on check out did not agree with what we signed as we checked in. Make sure you look it over.

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Massena
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had the opportunity to stay at the Holiday Inn Express near the Syracuse NY airport before an early flight out. The room was pleasant, clean, and well furnished for our needs. The bed was comfortable but only had long body pillows, I like at least one regular size pillow to sleep with. Since we left shortly after 4am we... More 

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Canton, GA
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a great airport location if you are traveling to Syracuse NY. They have a shuttle that takes you direct to the hotel. Nice indoor pool and large rooms. The breakfast is wonderful - need to try the pancakes. Staff friendly and there are numerous good restaurants you can walk too. Highly recommend this hotel if ever in the... More 

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Bonita Springs, Florida
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Room nice---but can hear everything going on in rooms on either side. Stayed 4 nites---hotel not full----but rooms all grouped together?? Computer running on XP and very slow---that is not a supported operating system. Breakfast fine---tv fine---hall dirty and smelled. Staff at desk never even look at you. Housekeeping staff good as well as breakfast staff person.

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IHGCare, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear Dave S, Thank you for taking the time to submit a review for our hotel. It is great to know that you appreciated our rooms and the services provided by our staff. However, we would like to apologize if you found some aspects of our hotel to be unsatisfactory specifically the condition of our rooms and the hallway. Rest... More 

SC
Level Contributor
100 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 stars Reviewed June 18, 2015

We stayed three nights at the Holiday Inn Express Syracuse Airport. We had NO complaints. That's right, NO complaints. That might be considered a backward compliment but it is indeed a compliment. Our stay was nothing exceptional but certainly was most satisfactory.

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Ottawa, Canada
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed June 12, 2015

Perfect highway stop off I81 for travellers heading south and needing a place to stay for an overnighter. It included a continental breakfast for free. There was a nice restaurant next door for dinner, which was open late. Rooms are spacious and clean. Prices were very reasonable for a one-nighter.

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