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Holiday Inn Express Syracuse Airport

#13 of 32 Hotels in Syracuse
Certificate of Excellence
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5418 S Bay Rd, Syracuse, NY 13212
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1 room 1 adult
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Holiday Inn Express Syracuse Airport
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179 Reviews from our TripAdvisor Community

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New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

having stayed here several times with my job I find that this property is definitely in need of renovation and brand update. This property looks like it is stuck in a time warp!! furniture in public guest areas old and dirty, property overall decor is unattractive old and shabby. I went to the front desk to request a refrigerator that... More 

Helpful?
Thank Damian C
Kingston, Canada
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 18, 2015

The Holiday Inn offers a shuttle service to the airport and extended parking while we were away. The hotel is clean and the staff is very freindly and accomodating. We have stayed here a couple of times now and have not had a bad experience. They also offer a contential breakfast which is great to aviod high priced airport food

Helpful?
1 Thank Dave P
Knightdale, North Carolina
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed December 13, 2015 via mobile

Had to get 3 rooms for my in laws and it was embarrassing to use this hotel. From the second I called it was bad and had to make a complaint to ihg about how rude the counter staff was. Holiday Inn is a very consistently decent hotel but this one is an exception even their signature cinnamon cakes were... More 

Helpful?
1 Thank Dnourie
IHGCare, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear Dnourie, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us, especially with front desk service and breakfast selection. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to... More 

Baraboo, Wisconsin
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed November 10, 2015 via mobile

I had a late night flight into Syracuse, the airport shuttle came in less than ten minutes and the driver was one of the most pleasant ones I've had. The hotel itself is fine with all of the usual Express amenities. I've always thought this chain had one of the better breakfast for the morning. Note if you don't like... More 

Helpful?
Thank mrmagnetics
IHGCare, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear mrmagnetics, Thank you for taking the time to write a review of your recent stay. I am glad to know that we were able to meet some of your expectations, especially when it comes to the breakfast we serve. Let me assure you that we will continuously strive for improvement in everything we do so we can make your... More 

Milwaukee, Wisconsin
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed October 22, 2015 via mobile

This hotel could use a little TLC. The furniture, carpets and decor are dated and worn. I didn't sleep well the first night because I could hear my neighbor upstairs walking (stomping) around the room late at night. The fan in the bathroom was exceptionally loud and did nothing to clear the steam from the shower. The staff was very... More 

Helpful?
Thank Jennifer A
IHGCare, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear Jennifer A, Thank you for taking the time to write a review of your recent stay. I am pleased to know that you liked our breakfast and found our hotel staff helpful. On the other hand, allow me to apologize for any inconvenience you may have experienced due to the noise levels. Although I would have preferred you had... More 

Albany, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 30, 2015 via mobile

We don't have to head out toward Syracuse very often for our business trips, which is unfortunate. Elisha was very accommodating and recommended a great restaurant that delivers right to your door. He was exceptionally friendly and very efficient. The room was comfortable and it was nice to stay at a Holiday Inn Express that actually keeps the hallways at... More 

Helpful?
Thank Etchings
Ogdensburg, New York
Level Contributor
109 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed September 12, 2015 via mobile

Located near the airport so it's convenient for staying over for an early morning flight. Room 213 was average and the carpet felt a bit damp. The A/C and/or the fan ran almost constantly, making it hard to sleep uninterrupted. Lamp on the desk didn't work. Bed was average. Bathroom was clean.

Helpful?
Thank lcshea
IHGCare, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear lcshea, Thank you for staying with us and taking the time to express your thoughts and concerns. I am glad you found our location convenient to the airport and regarded our bathroom to be clean. On the other hand, it is regrettable that you found our rooms only at average best and air conditioning unit to be noisy. Please... More 

Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed September 7, 2015 via mobile

After an hour looking for an hotel in Syracuse at night. we found this one and felt very grateful. The rate was good despite the hour and the girl at the desk was one of the most friendly in a three week road trip. We were tires and didn't want to go to a restaurant, so she told us there... More 

Helpful?
Thank GenovevoCosta
1 review
4 of 5 stars Reviewed September 7, 2015

We have stayed at this hotel for several years whiile on buisness. It always meets our expectations and is quite comfortable. Small treats like cookies upon arrival or hotel shuttles are a nice feature. If I had to say one negaitive, I know it is time for new carpeting!

Helpful?
Thank Maria K
Cleveland, Ohio
Level Contributor
314 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 250 helpful votes
4 of 5 stars Reviewed August 30, 2015

We stayed here one night after spending the day hiking in Watkins Glen and the surrounding area. We were quite tired when we arrived and didn't do much but relax and sleep. The front desk was friendly and efficient. The room was very large, very clean and had a microwave and refrigerator. The room was quite large and the bed... More 

Helpful?
Thank cakedeco
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