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Holiday Inn Express Syracuse Airport

#13 of 30 Hotels in Syracuse
Certificate of Excellence
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5418 S Bay Rd, Syracuse, NY 13212
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1 room 1 guest
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Holiday Inn Express Syracuse Airport
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166 Reviews from our TripAdvisor Community

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Traveler rating
    44
    67
    38
    10
    7
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40
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Exeter
Level Contributor
5 reviews
3 of 5 stars Reviewed yesterday NEW

wasn't what we were expecting: took my son to start freshman year at Syracuse. Staff very friendly at check-in... The room smelled from cigar smoke from awhile ago, when we mentioned it to front desk, they offered to change us, but we didn't think it was worth the hassle, just didn't wanted to get charged for it. Abbey recommended a... More 

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Homer
Level Contributor
72 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Spent one night at the hotel. Upon registering we were asked which floor we wanted our room to be on - we asked for the 2nd floor as several families with children checked in before us and we wanted more privacy. Room was clean, well stocked with towels, etc. They offer free shuttle service to local restaurants which we took... More 

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Massena, New York
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed July 20, 2015

I've stayed at many Holiday Inn Express's in other places, and have come to expect them to be above average. The rooms usually cost a bit more, but they make up for it by being very clean, with great rooms. This was not the case here. We booked the room twice - once before we were flying out on vacation,... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear Vodka69, Thank you for writing a review about your recent stay with us. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems that we were not able to execute an exemplary hotel stay experience because of the poor qualities... More 

Ohio
Level Contributor
47 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed July 18, 2015

This hotel is not what we've come to expect from Holiday Inn Express. The sheets were stained and the bathroom had hair scattered throughout. The carpet seemed dirty as well and the tub grout was molding. On a positive they have a complimentary shuttle to area restaurants. If we are back in the area we definitely will try someplace else.

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IHGCare, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear wer4travel, Thank you for writing a review about your recent stay with us. We are very pleased that you liked our shuttle service to local restaurants. However, we are very sorry you did not experience an exemplary hotel stay with regard to the cleanliness of the room. We would like to assure you that this experience is not indicative... More 

Mercer, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 13, 2015

I expect a certain level of quality and value when staying in a Holiday Inn Express and at this location they did not even come close. The hotel is in dire need of an upgrade. Lobby furniture was filthy, and dated. Room was a little better, but dated and poorly laid out and walls were paper thin. Some one must... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear sxh46, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More 

Ottawa, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 7, 2015

We stayed in a King/sofabed suite and the room was spacious and very clean. Breakfast is included. We are Canadians flying out of Syracuse (due to cheaper fares), this was a great place to stay before flying out and there is a shuttle that takes you to the airport. You can leave your vehicle for several days at the hotel... More 

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London, Canada
Level Contributor
81 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed July 5, 2015

A bit difficult to find but once there the staff are very friendly and helpful. The rooms are good, the beds comfortable. The room was very quiet. Breakfast is very good as well. One point, the bill on check out did not agree with what we signed as we checked in. Make sure you look it over.

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Massena
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed July 5, 2015

I had the opportunity to stay at the Holiday Inn Express near the Syracuse NY airport before an early flight out. The room was pleasant, clean, and well furnished for our needs. The bed was comfortable but only had long body pillows, I like at least one regular size pillow to sleep with. Since we left shortly after 4am we... More 

Was this review helpful? Yes 1
Canton, GA
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 26, 2015

This is a great airport location if you are traveling to Syracuse NY. They have a shuttle that takes you direct to the hotel. Nice indoor pool and large rooms. The breakfast is wonderful - need to try the pancakes. Staff friendly and there are numerous good restaurants you can walk too. Highly recommend this hotel if ever in the... More 

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Bonita Springs, Florida
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed June 25, 2015

Room nice---but can hear everything going on in rooms on either side. Stayed 4 nites---hotel not full----but rooms all grouped together?? Computer running on XP and very slow---that is not a supported operating system. Breakfast fine---tv fine---hall dirty and smelled. Staff at desk never even look at you. Housekeeping staff good as well as breakfast staff person.

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IHGCare, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear Dave S, Thank you for taking the time to submit a review for our hotel. It is great to know that you appreciated our rooms and the services provided by our staff. However, we would like to apologize if you found some aspects of our hotel to be unsatisfactory specifically the condition of our rooms and the hallway. Rest... More 

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