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Holiday Inn Express Syracuse Airport

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5418 S Bay Rd, Syracuse, NY 13212
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Holiday Inn Express Syracuse Airport
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Holiday Inn Express Syracuse Airport
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152 reviews from our community

Traveler rating
    42
    60
    36
    8
    6
See reviews for
51
33
11
38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

I surprised my wife with a trip to New York City for our anniversary. Well, I was stationed at Ft. Drum, so I know Syracuse. We flew into Cuse and rented a car and drove to NYC. We came back a day before returning home & I had just enrolled to become a IHG member. So, I booked a hotel... More 

Was this review helpful? Yes
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Wow! Thank you so much for all your kind words. We are thrilled to read that you had a good time and congratulations on your anniversary! I am so happy to read you found our staff to be "amazing and welcoming!" We look forward to your return. Have a great day!! More 

Setauket, New York
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Nice bed and very clean room. Breakfast was fine. The room was quiet except if people were loud in the hallway. Convenient location for airport business or just needing a place while passing through. Better price for the quality compared to hotels off Carrier Circle.

Was this review helpful? Yes
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Hello and thank you for taking the time to review us on TripAdvisor! We greatly appreciate your guests feedback. We are thrilled to read you had a "Nice Sleep" and you found us to be in an convenient location. We look forward to your return! Have a great day. More 

Staten Island, New York
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I chose this property based on the brand and location. As a frequent business traveler and whenever possible, I stay at Holiday Inn Express properties. The brand offers a consistency with quality, friendly staff and clean rooms. This property offers an added benefit of an indoor pool, which many do not. Everything was as expected except, and I hate to... More 

Was this review helpful? Yes
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you so much for your recent stay and taking the time to review us on Trip Advisor! We greatly appreciate your feedback. We do apologize that we did not fully exceed your expectations during your stay but we are thrilled to hear you would be back! We appreciate your loyalty to the brand and we hope to see you... More 

Kingston, Ontario, Canada
Top Contributor
52 reviews 52 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean, modern and, most importantly, ideally located if you have an early flight from Syracuse Hancock International which is a two minute (and easy) drive. Good shuttle service. Good breakfast. Our go to when flying out of Syracuse. Have stayed here three times and will do so again in the future

Was this review helpful? Yes
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Wow! Thank you so much for all your kind words. We greatly appreciate your business and you taking the time to review us on TripAdvisor. We are thrilled you found us to be The "Ideal Location!" We look forward to your return. Have a great day! More 

LaGrange
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I gave this hotel four stars because of the staff.....they would get five stars on their own! Very friendly, accommodating and helpful. They hotel itself is very clean and close to the airport. It is located tucked off the main road, but in the middle of fast food, car service and restaurant area. Thus amenities off property are very handy.... More 

Was this review helpful? Yes
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Hello and thank you so much for taking the time to review your recent stay/our property! We greatly appreciate the wonderful feedback. Yes, the hotel is very conveniently located to the airport and basically everything for that matter! :) Thank you again for staying with us and we are thrilled you enjoyed your stay and found our staff to be... More 

Amherst, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed April 10, 2015

Had to take a COLD SHOWER Saturday and Sunday morning. How can a hotel run out of hot water at the time most people who are staying at a hotel look to take a shower? Rooms were clean. Only one elevator, which was slow.

Was this review helpful? Yes
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Good day and thank you for reviewing your recent stay via Trip Advisor! We greatly appreciate the feedback. We apologize that we did not exceed your expectations during your stay. We are glad you found the rooms to be clean. Once again I thank you and I hope you visit us again soon! Have a great day! More 

Contributor
14 reviews 14 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 2, 2015

As a last minute booking, to one of a handfull of places with availability, we are glad we booked with this destination! They gentleman at the front desk wad absolutely wonderful! He was full of all types of information around the area and gave us wonderful tips about the going-ons for the weekend! Morning breakfast buffet was delicious. Well kept,... More 

Was this review helpful? Yes
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you so much for taking the time to review your stay/our property! We greatly appreciate it. We are thrilled you enjoyed your stay and our staff made you feel comfortable. We look forward to seeing you this fall! Have a great day! More 

Bozeman
Top Contributor
85 reviews 85 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 29, 2015

We arrived a little before 10 pm after two flights, a little dubious about a dozen screaming pre-teen boys in the hotel pool, but were assured that the noise would soon die down when the pool closed. It did. At check-in, desk clerk Abbey was extremely helpful, offering to find us a good local restaurant that was still serving dinner.... More 

Was this review helpful? Yes
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you so much for taking the time to review our property and staff on TripAdvisor! We greatly appreciate the feedback. We are so thrilled to hear that you enjoyed your stay and Abbey and Doug provided great customer service. I will be sure to pass this review along to them. Once again I thank you and we hope to... More 

Rochester, New York
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed March 23, 2015

Stayed at 4 previous Holiday Inn Express in Binghampton, Cortland and Providence (RI) and this one must have been renovated first as it is a bit tired already. Room dirty, bed super hard and lobby area dirty.

Was this review helpful? Yes
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you so much for taking the time to review our property on TripAdvisor! We greatly appreciate your feedback. We do apologize that we did not exceed your expectations during your stay and you found our rooms to be anything less than spotless and clean. If you do not mind I would love to speak with you regarding the cleanliness... More 

Fort Smith, Arkansas
Contributor
13 reviews 13 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 22, 2015

My husband and I arrived here about 11:30pm from our 10 hour trip. We were exhausted but promptly given a very nice room. Clean crisp sheets, nightstand, clean bathroom, nice tv, dresser, desk and large lounge chair (also had dryer and iron but we didn't use either one). The next day we were given our mini fridge and microwave and... More 

Was this review helpful? Yes
Kimberly F, Director of Sales at Holiday Inn Express Syracuse Airport, responded to this review

Thank you so much for taking the time to review our hotel and your stay on TripAdvisor! We greatly appreciate our guests feedback. We are thrilled you enjoyed your stay and thank you for all the kind words about our staff. I will be sure to pass these along. Once again I thank you and we hope to see you... More 

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28 photos of this hotel

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Business center/function rooms (2)
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Pool/beach area (4)
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Hotel & grounds (6)
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