Our overall stay was a good one. We were booked into a suite. It was a little misleading, we were expecting a jacuzzi tub when all we got was a bathtub with jets, but no big deal. We were a little shocked with the movies on demand and the prices. $14.99 for a movie rental was a bit outrageous, but... More

I stayed here with my kids last week and had an overall good stay. The hotel staff we dealt with were very nice, including the front desk and the breakfast staff. However, it was very difficult to find the entrance to the hotel after dark on a nasty December evening, and I can't figure out why there isn't an entrance... More

Make sure you get the refund policy notarized by a lawyer because its borderline extortion. The Flexible Rate Policy on the website says that you can cancel your reservation, however, they charge you upfront and when you cancel, they do cancel and give you cancellation number but don't give your money back. What a racket? When you go through IHG,... More

Hotel was 3 out of 28 so figured we'd stay there. Not much around the hotel, it's really in the middle of nowhere. Staff was friendly, lobby and rooms were very clean. I did find the rooms a bit dated and the hvac made a fair bit of noise when it was running so we had to cut our stay... More

We stayed at this hotel and was treated unkindly by the driver both on the way over and on the way back from the event we went too... similarly others on the same shuttle were treated the same. i was discussed by the treatment recieved and when i wrote a detailed letter about the particulars to the problems we had... More

Stayed one night and had no complaints. Clean good size rooms, comfortbale beds and good breakfest. Would stay here again no problem. More

We were so surprised to have this experience, because in the past, Holiday Inn Express has been really decent. The building looked very nice from the outside. Once we entered the lobby, our kids went to make hot chocolate at the refreshment bar, which was really sticky, messy, and understocked. The counter at reception also needed cleaned. We had requested... More

Our Peewee Hockey team from Canada spent the Black Friday weekend here and thoroughly enjoyed it. Clean and well-maintained. Noise was minimal, probably because hotel staff cracked the whip at our boys and insisted they not run in the hallways - good baby-sitting. Our first night our team intended to eat at the Dinosaur BBQ but a 2 hour wait... More

Absolutely FIRST RATE all the way! We have made multiple trips to the Northeast and Syracuse has been a good stopping point for us on our way to and from. This is the first time we stayed at this particular Holiday Inn Express and were completely satisfied! The hotel was beautiful (and our standards are pretty high!); the room was... More