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All 30 Syracuse hotels

Residence Inn Syracuse Downtown at Armory Square

3.0 of 5 Hotel   |   300 West Fayette Street, Syracuse, NY 13202
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83%
Ranked #12 of 30 hotels in Syracuse
A recent review
4 of 5 stars reviewed 1 week ago
CassF1 Brisbane, Australia
  • Reviews (30)
  • Photos (57)
  • Amenities
  • Room tips (7)
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30 people have reviewed this hotel

Traveler rating
    9
    16
    2
    3
    0
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12
7
1
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Brisbane, Australia
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

This property is in a great location. Easy walk to downtown and close to restaurants. There are a few boutique shops but if you want shopping the new local shopping centre is a few miles away. We didn't have a booking and they were able to accommodate us. We were also able to check in early. The rooms where clean... More

Was this review helpful? Yes
Brooklyn, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 3, 2014

Hotel staff went out of their way to make us feel comfortable even though this is not a typical full service hotel (i.e. no porter to help with bags). I called ahead to ask for early check-in and Trisha at the front desk greeted me by name - a lovely welcome! Celeste from housekeeping was a doll and prepared two... More

Was this review helpful? Yes 1
Jim_Wefers, General Manager at Residence Inn Syracuse Downtown at Armory Square, responded to this review

I appreciate you taking the time to share thoughts on your recent stay at the Residence Inn. I am beyond pleased that our front desk and housekeeping associates were able to make your stay an exceptional one. I will be sure to pass along your comments to the staff members you mentioned specifically. Should your travels bring you back to... More

Charleston, South Carolina
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 28, 2014

We had a great experience with this hotel. Newly opened and very nice accommodations. Conveniently located to shops and restaurants. Had a great experience. Would highly recommend if you're in the Syracuse area.

Was this review helpful? Yes 1
Kingston, Canada
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 27, 2014

An interesting hotel. The rooms are organized in a rather unique way with the sleeping area somewhat separated from the living/kitchen area, but not truly separated. Likewise the room and bathroom are semi separated. The walk-in shower and toiled are behind a door, but the sink and wash-area are not. Makes it somewhat of a nuisance if your are sleeping-in... More

Was this review helpful? Yes 2
Austin, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 27, 2014

We made reservations for this hotel 10 -12 months ago bc my husband was scheduled 2 graduate a yr later (he graduated this weekend). Location: The location was good & close 2 the interstate. We were maybe 5 min from a mall (Destiny?). Room: we stayed in a 2 bedroom room which also included a sofa bed. The beds were... More

Was this review helpful? Yes 2
Jim_Wefers, General Manager at Residence Inn Syracuse Downtown at Armory Square, responded to this review

I appreciate you taking the time to share your recent experience at the Residence Inn. I am concerned about the level of service provided by our housekeeping staff and have alerted our supervisors and associates to ensure more thorough inspections before each guest arrives. I hope you will consider staying at Residence Inn during your next visit to Syracuse and... More

Buffalo, New York
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 26, 2014

This was my husband's and my 4th stay at this hotel. I am a Marriott Rewards Member. We have had two great experiences and two not so great. Unfortunately, the two most recent stays were not the best experiences. We stayed two nights over Memorial Day Weekend. Our room was never cleaned by housekeeping on our 2nd day. And we... More

Was this review helpful? Yes 2
Jim_Wefers, General Manager at Residence Inn Syracuse Downtown at Armory Square, responded to this review

Thank you for sharing feedback on your recent stay at the Residence Inn. I am disappointed to see that our housekeeping fell short of your expectations as well as our own. I have alerted Housekeeping supervisors to your comments for use in training for new and current associates. I do hope you'll allow us another opportunity to provide the level... More

socal
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 19, 2014

Stayed here just this weekend and it was lovely. The street is a bit of a mess right now because of some pipeline work and they are literally in the same building as the Courtyard which would have been just as comfortable I am sure. I ended up in a Jr suite of some sort that had a kitchen, a... More

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Jim_Wefers, General Manager at Residence Inn Syracuse Downtown at Armory Square, responded to this review

I cannot tell you how much we appreciate your kind words regarding your recent stay at the Residence Inn. We take great pride in offering an exceptional stay and I will be happy to share your comments with our associates. I look forward to welcoming you back the next time you're in Syracuse! Be Well, Jim Wefers, General Manager More

Kirkland, Canada
Top Contributor
62 reviews 62 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 15, 2014

My family and I spent one night and this newer Residence Inn on our way home from a longer stay down in Philadelphia. Everything was exactly as hoped except for a few minor issues. The hotel is beautiful, modern, clean. The staff was generally friendly although I was a little surprised that I received absolutely no mention of the fact... More

Was this review helpful? Yes 2
Jim_Wefers, General Manager at Residence Inn Syracuse Downtown at Armory Square, responded to this review

Thank you for choosing the Residence Inn during your travels from Philadelphia. I am pleased that our brand new hotel's modern and clean accommodations met your expectations. We appreciate and value our loyal Rewards guests and apologize for any lack of recognition. Upgrade requests are based upon availability and, unfortunately, cannot be always guaranteed. If you do find yourself in... More

Montebello, California
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 7, 2014

This place is great for big families traveling together that require suites & kitchens. To say the least, the suites are bigger than many apartments. They are better equipped than most apartments too. I could see people staying for extended periods of time. The breakfast buffet is nice and the service is excellent! We have stayed here twice with 4... More

Was this review helpful? Yes
Jim_Wefers, General Manager at Residence Inn Syracuse Downtown at Armory Square, responded to this review

Thank you for sharing your recent experience at the Residence Inn in Armory Square. We are pleased to hear that our larger suites, breakfast buffet and evening socials helped make your stay in Syracuse more enjoyable. I look forward to welcoming you back to the Residence Inn during your next trip to Syracuse. Be Well, Jim Wefers, General Manager More

Leesburg, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 28, 2014

We stayed at the Residence Inn at Armory Square this weekend during a visit to Syracuse University for our son. Our family's preference is an upscale hotel environment with a full set of amenities, but we've yet to find one that fits this criteria in Syracuse. Not really a big deal because we were on a mission and not on... More

Was this review helpful? Yes 3
Jim_Wefers, General Manager at Residence Inn Syracuse Downtown at Armory Square, responded to this review

I sincerely apologize for any issues faced during your visit to Syracuse. We hold ourselves to the high standard expected from any Marriott property and any lack of attention to guest room cleanliness is unacceptable. I appreciate you sharing your comments, as they allow us to continually evaluate training and educating current and future associates. I do hope you'll stay... More

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Additional Information about Residence Inn Syracuse Downtown at Armory Square

Address: 300 West Fayette Street, Syracuse, NY 13202
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Syracuse Downtown at Armory Square 3*
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57 photos of this hotel

Management photos: Courtesy of the property manager

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Hotel & grounds (19)
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Amenities

Business Center with Internet Access
Hotel Class
Official Description (provided by the hotel)
The Residence Inn Armory Square offers 1 & 2 bedroom suites in the heart of downtown Syracuse. Free hot breakfast, indoor pool & our expanded fitness center allow you to stay on top of your daily routine. Valet parking, flexible meeting space, on-site Bar, outdoor seating & patio area and set us apart from other Syracuse hotels. Free Wi-Fi and Marriott’s interactive GoBoardTM keep you connected. ... more   less 
Number of rooms
78

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