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Candlewood Suites Syracuse Airport

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5414 South Bay Road, Town of Salina, Syracuse, NY 13212
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Candlewood Suites Syracuse Airport
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179 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Candlewood Suites Syracuse Airport
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Ottawa, Canada
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed February 11, 2015 via mobile

Had a one night stay here before our flight. Very easy to find the hotel from the highway, and easy to get to the airport. Rooms are clean and have a good kitchenette. Only complaint is we booked with candlewood suites.com not directly through the syracuse hotel. We were told we could pay $5 a day for parking to leave... More 

Was this review helpful? Yes
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Hello 101Katie, Thank you for taking the time to review our hotel. We are happy to hear that you enjoyed your stay and thought the hotel was clean and well equipped. We are sorry to hear that you were given the wrong information regarding leaving your car for an extended period of time while away on your trip. We do... More 

1 review
5 of 5 stars Reviewed January 25, 2015

Hotel has great choice of cookies out for guests, nice sized rooms and fridge. The shuttle was nice and convenient for me to get to wherever I needed to in a 3 mile radius. Lastly customer service was great too no matter who is on duty all the receptionist were fully capable of tending to my need big shoutout to... More 

Was this review helpful? Yes
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Dajon 22, Thank You for your time in reviewing our hotel. We are happy to hear that you enjoyed our hotel and the surrounding Syracuse Area. We are so glad you were able to use our shuttle service to get you to the local restaurants and stores. I have shared your comments with the staff and especially with Megan,... More 

1 review
5 of 5 stars Reviewed January 25, 2015

I was away on a business trip with 15 reps, staff was awesome, very accommodating and helpful. The staff made the conference room available at various last minute times. Great location, next to various restaurants and a Tops. Nice addition to the room was a kitchenette, I was able to mix in a little home cooking. Overall great experience!!!!

Was this review helpful? Yes
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Damion E, It was a pleasure having you and your crew here. We look forward to seeing you again in the future if they send you to Syracuse again. Take care. Ed Buczek General Manager More 

MORENO VALLEY
Level Contributor
382 reviews
191 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
4 of 5 stars Reviewed January 22, 2015

Candlewood Suites has become my favorite chain of hotels. I love the kitchen with full size refrigerator and ice maker and all the counter space. FREE laundry and always nice gyms. Normally the prices are pretty good, much lower then Residence Inns. My favorite room is the one bedroom that has a separate living room with sofa and recliner. However,... More 

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Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed January 21, 2015

Pros: If you are going shopping or in town for a night, then this is a place to stay. Very well priced for all budgets. No breakfast offered but there are many fast food places and a denny's next to the hotel. Close to all things in Syracuse. Staff was nice. Check out very easy. Cons: This place needs to... More 

Was this review helpful? Yes 1
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear NinoV, Thank You for for time and your review of our property. We are glad to hear that you enjoyed your stay with us. I have shared your comments regarding the corners of the room you were placed in with the staff and we will be using them as a training tool. We do have some updates planned in... More 

Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 24, 2014

This place was ok. The price wasn't too high but it really seemed that the building and furniture were a little worse for wear. The staff was fine and there was not really any problems with cleanliness but the place need to be freshened up. It is very conveniently locate next to the airport.

Was this review helpful? Yes
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Gregory S, Thank You for taking the time to review our hotel. We are glad to hear that you thought the staff and the cleanliness of the property were the highlight of your stay. We are working on a few items that will be replaced at the hotel in the coming months. We would love to have you back when... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 20, 2014

I recently stayed at this hotel. They advertise that they guarantee the "best available rates." I got an email offering a lower rate 2 days before my stay. They would not honor the lower rate. I'll never stay at a Candlewood Suites again.

Was this review helpful? Yes 2
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Iowamom2014, I am sorry about any confusion that you may have had due to an advertisement from Travelocity that was sent to your email. We are following our "Best Price Guarantee" policy and stand by the fact that you will always get the best price directly on our IHG web site. We hope you book this way in the... More 

Fulton, New York
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed December 8, 2014

Stayed here on the weekend and was not impressed. I am a loyalist to the IHG brand, but I am ashamed of this property. The building is over 10 years old and needs to be refurbished. The décor is old and out dated. The sinks in the room are cracked, the desk area built into the small kitchenette had a... More 

Was this review helpful? Yes 1
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Bard J, We are sorry to hear that you were not satisfied with your accommodations during your recent stay with us. You are correct, the hotel is 10 years old. The upgrades the hotel has done in the past 2 years are flat screen tv's, a new bedding package and also all new soft seating in the guest rooms. We... More 

Rochester, New York
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed December 2, 2014

I've stayed at this hotel many times. The staff are all friendly and helpful, and the facility is clean and inviting. There's a DVD player in the room, and I think they have a selection of movies to loan out (they used to, anyway.) I don't bring my pets with me on business, but I'm pretty sure this hotel is... More 

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New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 2, 2014

We stayed here and parked our car before a ttrip. The room was clean and comfortable. The Hotel shuttle drove us to Hancock International Airport at 4 AM. We were picked up promptly upon our return. The hotel even brushed the snow off our car!.

Was this review helpful? Yes 1
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