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Candlewood Suites Syracuse Airport

2.0 of 5 5414 South Bay Road, Town of Salina, Syracuse, NY 13212
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Certificate of Excellence 2014
Candlewood Suites Syracuse Airport
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Candlewood Suites Syracuse Airport
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172 reviews from our community

Traveler rating
    67
    51
    35
    13
    6
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62
38
12
37
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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SYRACUSE
Contributor
16 reviews 16 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked a last minute room at Syracuse Airport Candlewood. Stayed two nights. Zexcellent front desk staffm All team members I met were cordial. Rooms clean but kitchen cupboards need some updating. Bed was OK. Would stay here again, primarily due to staff and location.

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Bucharest, Romania
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The shuttle driver was prompt and the nicest I have ever met. Even spoke French. Upon arrival, the room was nicely heated. It is in fact a small studio with a kitchen. Highly efficient front desk. No breakfast, but you can buy small snacks for supermarket prices.

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1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

My crew and I booked in there because of proximity to airport, overnight stay. The girl who receive us during check in was rude, she seemed to be upset; she bothered because direct bill reservation, what??? Then, started to tell us off saying we shall not leave the car in the hotel, she knew this could not happen as it... More 

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Ottawa, Canada
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a one night stay here before our flight. Very easy to find the hotel from the highway, and easy to get to the airport. Rooms are clean and have a good kitchenette. Only complaint is we booked with candlewood suites.com not directly through the syracuse hotel. We were told we could pay $5 a day for parking to leave... More 

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Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Hello 101Katie, Thank you for taking the time to review our hotel. We are happy to hear that you enjoyed your stay and thought the hotel was clean and well equipped. We are sorry to hear that you were given the wrong information regarding leaving your car for an extended period of time while away on your trip. We do... More 

1 review
5 of 5 stars Reviewed 5 weeks ago via mobile

Hotel has great choice of cookies out for guests, nice sized rooms and fridge. The shuttle was nice and convenient for me to get to wherever I needed to in a 3 mile radius. Lastly customer service was great too no matter who is on duty all the receptionist were fully capable of tending to my need big shoutout to... More 

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Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Dajon 22, Thank You for your time in reviewing our hotel. We are happy to hear that you enjoyed our hotel and the surrounding Syracuse Area. We are so glad you were able to use our shuttle service to get you to the local restaurants and stores. I have shared your comments with the staff and especially with Megan,... More 

1 review
5 of 5 stars Reviewed 5 weeks ago

I was away on a business trip with 15 reps, staff was awesome, very accommodating and helpful. The staff made the conference room available at various last minute times. Great location, next to various restaurants and a Tops. Nice addition to the room was a kitchenette, I was able to mix in a little home cooking. Overall great experience!!!!

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Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Damion E, It was a pleasure having you and your crew here. We look forward to seeing you again in the future if they send you to Syracuse again. Take care. Ed Buczek General Manager More 

MORENO VALLEY
Top Contributor
378 reviews 378 reviews
189 hotel reviews
198 helpful votes 198 helpful votes
4 of 5 stars Reviewed January 22, 2015

Candlewood Suites has become my favorite chain of hotels. I love the kitchen with full size refrigerator and ice maker and all the counter space. FREE laundry and always nice gyms. Normally the prices are pretty good, much lower then Residence Inns. My favorite room is the one bedroom that has a separate living room with sofa and recliner. However,... More 

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Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 21, 2015 via mobile

Pros: If you are going shopping or in town for a night, then this is a place to stay. Very well priced for all budgets. No breakfast offered but there are many fast food places and a denny's next to the hotel. Close to all things in Syracuse. Staff was nice. Check out very easy. Cons: This place needs to... More 

Was this review helpful? Yes 1
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear NinoV, Thank You for for time and your review of our property. We are glad to hear that you enjoyed your stay with us. I have shared your comments regarding the corners of the room you were placed in with the staff and we will be using them as a training tool. We do have some updates planned in... More 

Senior Contributor
21 reviews 21 reviews
3 hotel reviews
3 of 5 stars Reviewed December 24, 2014

This place was ok. The price wasn't too high but it really seemed that the building and furniture were a little worse for wear. The staff was fine and there was not really any problems with cleanliness but the place need to be freshened up. It is very conveniently locate next to the airport.

Was this review helpful? Yes
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Gregory S, Thank You for taking the time to review our hotel. We are glad to hear that you thought the staff and the cleanliness of the property were the highlight of your stay. We are working on a few items that will be replaced at the hotel in the coming months. We would love to have you back when... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 20, 2014

I recently stayed at this hotel. They advertise that they guarantee the "best available rates." I got an email offering a lower rate 2 days before my stay. They would not honor the lower rate. I'll never stay at a Candlewood Suites again.

Was this review helpful? Yes 2
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Iowamom2014, I am sorry about any confusion that you may have had due to an advertisement from Travelocity that was sent to your email. We are following our "Best Price Guarantee" policy and stand by the fact that you will always get the best price directly on our IHG web site. We hope you book this way in the... More 

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Additional Information about Candlewood Suites Syracuse Airport

Address: 5414 South Bay Road, Town of Salina, Syracuse, NY 13212
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Syracuse Airport 2*
Number of rooms: 124
Reservation Options:
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Also Known As:
Candlewood Suites Syracuse Airport Hotel Syracuse
Candlewood Suites North Syracuse
Candlewood North Syracuse
North Syracuse Candlewood Suites
Hotel Style:
#4 Business Hotel in Syracuse

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