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Candlewood Suites Syracuse Airport

2.0 of 5 5414 South Bay Road, Town of Salina, Syracuse, NY 13212
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Certificate of Excellence 2014
Candlewood Suites Syracuse Airport
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Candlewood Suites Syracuse Airport
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163 reviews from our community

Traveler rating
    64
    48
    32
    13
    6
See reviews for
62
37
11
36
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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1 review
3 of 5 stars Reviewed 2 days ago NEW

I recently stayed at this hotel. They advertise that they guarantee the "best available rates." I got an email offering a lower rate 2 days before my stay. They would not honor the lower rate. I'll never stay at a Candlewood Suites again.

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Fulton, New York
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here on the weekend and was not impressed. I am a loyalist to the IHG brand, but I am ashamed of this property. The building is over 10 years old and needs to be refurbished. The décor is old and out dated. The sinks in the room are cracked, the desk area built into the small kitchenette had a... More 

Was this review helpful? Yes 1
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Bard J, We are sorry to hear that you were not satisfied with your accommodations during your recent stay with us. You are correct, the hotel is 10 years old. The upgrades the hotel has done in the past 2 years are flat screen tv's, a new bedding package and also all new soft seating in the guest rooms. We... More 

Rochester, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I've stayed at this hotel many times. The staff are all friendly and helpful, and the facility is clean and inviting. There's a DVD player in the room, and I think they have a selection of movies to loan out (they used to, anyway.) I don't bring my pets with me on business, but I'm pretty sure this hotel is... More 

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New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here and parked our car before a ttrip. The room was clean and comfortable. The Hotel shuttle drove us to Hancock International Airport at 4 AM. We were picked up promptly upon our return. The hotel even brushed the snow off our car!.

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Orleans
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed this weekend at the Candlewood suite near the airport for our yearly black Friday shopping. I must say it was so quiet, never heard any noise from other rooms or the hallways. The room was clean and fairly big and gotta love the kitchenette. the front desk was nice and very helpful. We will definitely go back at... More 

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Mirabel, Qc
Top Contributor
339 reviews 339 reviews
78 hotel reviews
327 helpful votes 327 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Clean and quiet hotel. The room was very clean and spacious enough. Full kitchen. Beds and pillows very comfy. Pet friendly. Welcoming and helpful staff. The location just north of Syracuse is excellent. It is close enough to town. We loved our stay, it was our 2nd time at htis hotel, and would defenitively stay there again when back in... More 

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Binghamton, New York
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed November 12, 2014

Great overnight stay. Suite had a complete kitchen. Checked out too early to make myself breakfast. comfortable bed. Rollabed on request. No sofa but lounging chair. Excellent staff. Would stay there again.

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Buffalo, New York
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 of 5 stars Reviewed November 4, 2014

The hotel is in ok shape. The lobby seems/feels crowded, but check in went smooth (so did check out). The room was dated and it was difficult to find the thermostat that controlled the room temperature. The bathroom was clean though, and that is a biggie. My room faced S. Bay Rd which is a busy road and there was... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Dan K, Thank you for posting a review of our property. Our staff were deeply encouraged with your recognition of the great service delivered during your stay. While we are pleased to know this, we regret that the condition of our facilities fell below your expectations. We are continually striving to improve the hospitality we offer and comments from... More 

So Cal
Top Contributor
70 reviews 70 reviews
33 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 21, 2014

Passing through the area we found this three star place for a reasonable price. I have heard the name but never stayed with Candlewood prior. When I asked about a bar, the response was what you see in the title. Actually, I didn't know and don't really know what that means. Next question, do you have any ice? In your... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear gr1069, I appreciate you taking the time to comment about your recent stay at our hotel. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I am glad you have regarded our rates offered. Despite of this, I am truly sorry to hear... More 

Huntsville, Canada
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 16, 2014

I don't have a problem with smokers but I didn't think anyone still had smoking rooms. Just remember that when booking as the smoking rooms are well...stale smoke smelling. Otherwise hotel was ok ...close to everything and friendly staff.

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Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Hello Seajens, Thank You for reviewing our property. We do still have Smoking rooms on property. We only have 6 of them but being an extended stay hotel we have many guests who are staying for long periods of time that do request them They are all located at the end of the hallway on the 4th floor. I am... More 

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Additional Information about Candlewood Suites Syracuse Airport

Address: 5414 South Bay Road, Town of Salina, Syracuse, NY 13212
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Syracuse Airport 2*
Number of rooms: 124
Reservation Options:
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Also Known As:
Candlewood Suites Syracuse Airport Hotel Syracuse
Candlewood Suites North Syracuse
Candlewood North Syracuse
North Syracuse Candlewood Suites
Hotel Style:
#3 Business Hotel in Syracuse

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