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All 30 Syracuse hotels

Candlewood Suites Syracuse Airport

2.0 of 5 Hotel   |   5414 South Bay Road, Town of Salina, Syracuse, NY 13212
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Candlewood Suites Syracuse Airport
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70%
Ranked #8 of 30 hotels in Syracuse
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
speechteach13626 Watertown, New York
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145 people have reviewed this hotel

Traveler rating
    59
    41
    26
    13
    6
See reviews for
55
33
10
31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Watertown, New York
Contributor
19 reviews 19 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Our one night say at the Candlewood Suites was a pleasant one. The room was clean (for the most part) and neat. Housekeeping could have taken a bit more attention to detail. The desk staff was helpful, easy access location and parking was convenient

Was this review helpful? Yes
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Speechteach13626, Thank You for reviewing our hotel. I have shared your comments with the Housekeeping Team and hope to use them as a training tool to help them to remember the small details. We look forward to having you as our guest in the future. Edward Buczek General Manager More

Harker Heights, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I had two main issues with this hotel. 1) It was not clean. Every time I turned the lights on, there were roaches running everywhere. 2) The Operations Manager, Megan A. Campbell, was the person who manned the front desk from the time we checked in until about 3-4 hours later. She was rude. She did not even glance at... More

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Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Eric F, Me and my team would like to apologize for the service that you were given during your stay. I have shared your comments with the appropriate employees. Since we are in the hospitality industry, customer service is one of our main priorities and I am sorry that you felt it was lacking. As you can see by... More

Providence, Rhode Island
Senior Contributor
49 reviews 49 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at this hotel because we had a very early flight the next morning. It is an all suite hotel with kitchen and separate bedroom, way more than we needed for a quick one night stay. The place could use updating and the linens weren't great, but the towels we excellent, fluffy new and bright white.

Was this review helpful? Yes
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Panama2000, We appreciate your feedback about our hotel. We have started doing some upgrades to the hotel starting with new bedding packages, soft seating and a new lobby area. We would love for you to come back in the future to see what other updates we will be doing soon. Edward Buczek General Manager More

Syracuse, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

We have been staying here for 5 years during the summer months. The staff is always wonderful and the rooms are nicely equipped for long term stays. The Candlewood Cupboard has a great selection of snacks for those nights we dont feel like cooking. We will be back again soon !

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seattle
Contributor
18 reviews 18 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 18, 2014

Taking the last flight out of Syracuse to Seattle and it's cancelled! BLAH! We were seeking a room and came across the Candlewood as it is a two minute drive from the airport. The gal at the front desk was super nice and helpful. We commented, off the cuff, that our flight was cancelled and she piped up with "Oh!... More

Was this review helpful? Yes 1
New Delhi
Top Contributor
151 reviews 151 reviews
60 hotel reviews
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed June 3, 2014

Nice clean property close to the airport. No breakfast served. But very close to diners . There is also a well stocked gas station across the road . Stay away from room number 110 as it is next to the hotel laundry. Which can be very noisy

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Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Mohitoswal, Thank you for taking the time to review your recent stay with us. We are glad to hear that you found our hotel clean and located in a great area with plenty of food options around us. As we are a busy hotel the lobby area can sometimes get loud during peak check in times. We wish you... More

Bay of Quinte, Canada
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 28, 2014

We recently stayed at Candlewood Suites as we had an early morning plane to catch our of Syracuse Airport. I had stayed there several years before and the shuttle was very convenient. Unfortunately, the property has become very tired since then and they no longer offer the park and fly service they did previously. Some viewers noted refurbished rooms, but... More

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Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Lakside100, Thank you for taking the time to review our hotel. I wanted to let you know that we DO have a park and fly package that can be booked directly with the hotel. We currently do no offer this rate bookable online as we need to keep a close eye on how much long term parking we allow... More

ny
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 26, 2014

Ok - I'm going to begin by saying we had a bit of an unpleasant experience which was then rectified very quickly and very efficiently. We stayed at this hotel for two nights when we went to pick up my son from college. We got to the hotel on the first night after 11pm and I was extremely tired. We... More

Was this review helpful? Yes 1
Gananoque, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 18, 2014

Stayed May 16th &17th in room 201 with my family and had an other great stay at Candlewood. Stay here every time we are in Syracuse. Hotel staff are all wonderful. Thank you again Nancy and Megan for your wonderful service. Ed you should be proud of your staff you have. See you next time.

Was this review helpful? Yes 1
Waverly
2 reviews
5 of 5 stars Reviewed May 18, 2014

Candlewood Suites is a great place to stay. The rooms are spacious and clean and have been remodeled recently. The staff is wonderful - courteous, friendly and helpful. Jay is usually manning the desk when we check in and always greets us as friends. The van drivers are the best - always willing to lend a hand! This is truly... More

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Additional Information about Candlewood Suites Syracuse Airport

Address: 5414 South Bay Road, Town of Salina, Syracuse, NY 13212
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Syracuse Airport 2*
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Also Known As:
Candlewood Suites Syracuse Airport Hotel Syracuse
Candlewood Suites North Syracuse
Candlewood North Syracuse
North Syracuse Candlewood Suites

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style
#3 Business Hotel in Syracuse
Hotel Class
Official Description (provided by the hotel)
Come and experience our Comforts of Home Bedding Collection. We are the closest hotel to the airport. This quiet gorgeous hotel is not only neighboring Hancock International Airport (SYR), but also offers easy access to I-81 and I-90, which gives you convenient access to all of Syracuse including Syracuse University, The Carrier Dome, The New York State Fairgrounds, Carousel Center-DestiNY USA, The OnCenter, and much more.Candlewood Suites-Syracuse Airport offers 124 spacious suites with amenities including full kitchens, DVD players, and free high-speed Internet. The Candlewood Suites hotel features a large and well equipped fitness center, free guest laundry, as well as the Candlewood Cupboard. Candlewood Suites-Syracuse Airport also gives you a variety of restaurants within walking distance of the hotel as well as access to our complimentary Airport Shuttle providing transportation to the airport or any of the immediate area restaurants. Pets are welcome with a fee.Current vaccination record must be shown, and pet policy must be signed at check-in. Typically room cleaning once checked in, is provided once every 7 days. Visit with our friendly Guest Service Representatives for information on Syracuse anytime as our Front Desk is open 24 hours day. ... more   less 
Number of rooms
124

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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