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Candlewood Suites Syracuse Airport

Certificate of Excellence
2.0 of 5
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5414 South Bay Road, Town of Salina, Syracuse, NY 13212
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Candlewood Suites Syracuse Airport
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Ranked #7 of 30 Hotels in Syracuse
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Zinni49 Rochester, New York
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178 reviews from our community

Traveler rating
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    35
    14
    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rochester, New York
Top Contributor
131 reviews 131 reviews
33 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I prefer Candlewoods ... I like the ease this chain offers when I travel. This is the first time to this particular hotel, and the first time that I had a suite. I very much liked the "small town" feel of this location ... and the benefits of a suite were quite nice. I was in town for 3 nights,... More 

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Gananoque, Canada
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Another great stay April 13th room 107. Thanks Megan you are wonderful. Your firemen from Gananoque will be back again soon. Thanks to shuttle driver for suggesting place to eat and driving us to this location.

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Ottawa, Canada
Contributor
20 reviews 20 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was fine, the staff was fine and the location was excellent as far as a park and fly hotel is concerned - it really is just minutes away from the airport. It is not fancy and I understand the comments about the dated rooms but it was pretty much what we expected. The shuttle driver was awesome and... More 

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St. Petersburg, Florida
1 review
4 of 5 stars Reviewed March 15, 2015

I stayed here for an extended period-- 2 months. I got to know all the staff and vice versa. Great staff, the hotel provided me a great rate, and service was exceptional. Front desk staff was very personable and helpful. The chauffeur/limo service was fabulous; they took me everywhere, due to several car problems I was having. Free daily newspapers... More 

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Mexico, New York
Top Contributor
184 reviews 184 reviews
26 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed March 14, 2015

As a very frequent traveler for 30 years, this has got to be one of the best hotels I've stayed in, from the excellent room, fantastic staff on all shifts and responsive, friendly maintenance staff and van drivers, you will not find a more service friendly, customer focused, great price hotel anywhere in Syracuse, or Central New York...the Manager -... More 

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Red Creek, New York
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 12, 2015

On March 6-7 I booked a room at this hotel. I had heard about it on a local radio station saying to stay at these hotels on the weekend because they are located near the Syracuse Airport and offer great deals. we were having a girls weekend with friends coming from out of town. We usually do a spa day... More 

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Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Lori H, We are sorry that you didn't like the room type that you had booked. We do not have or publish pictures with rooms that have two bedrooms. We also do not have or publish that we have rooms with two queen size beds. Our two bedded rooms are two doubles and that is clearly stated on all... More 

SYRACUSE
Contributor
16 reviews 16 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 18, 2015 via mobile

Booked a last minute room at Syracuse Airport Candlewood. Stayed two nights. Zexcellent front desk staffm All team members I met were cordial. Rooms clean but kitchen cupboards need some updating. Bed was OK. Would stay here again, primarily due to staff and location.

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Bucharest, Romania
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 18, 2015

The shuttle driver was prompt and the nicest I have ever met. Even spoke French. Upon arrival, the room was nicely heated. It is in fact a small studio with a kitchen. Highly efficient front desk. No breakfast, but you can buy small snacks for supermarket prices.

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1 review
3 of 5 stars Reviewed February 15, 2015

My crew and I booked in there because of proximity to airport, overnight stay. The girl who receive us during check in was rude, she seemed to be upset; she bothered because direct bill reservation, what??? Then, started to tell us off saying we shall not leave the car in the hotel, she knew this could not happen as it... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Dan4358, We appreciate you taking the time to share your feedback regarding your stay with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. It is unfortunate the interaction with one of the staff prevented you from fully enjoying your time at the hotel. We appreciate your feedback as this is... More 

Ottawa, Canada
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 11, 2015 via mobile

Had a one night stay here before our flight. Very easy to find the hotel from the highway, and easy to get to the airport. Rooms are clean and have a good kitchenette. Only complaint is we booked with candlewood suites.com not directly through the syracuse hotel. We were told we could pay $5 a day for parking to leave... More 

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Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Hello 101Katie, Thank you for taking the time to review our hotel. We are happy to hear that you enjoyed your stay and thought the hotel was clean and well equipped. We are sorry to hear that you were given the wrong information regarding leaving your car for an extended period of time while away on your trip. We do... More 

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