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Candlewood Suites Syracuse Airport

2.0 of 5 5414 South Bay Road, Town of Salina, Syracuse, NY 13212
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Certificate of Excellence 2014
Candlewood Suites Syracuse Airport
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Candlewood Suites Syracuse Airport
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168 reviews from our community

Traveler rating
    66
    49
    34
    13
    6
See reviews for
62
37
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37
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Hotel has great choice of cookies out for guests, nice sized rooms and fridge. The shuttle was nice and convenient for me to get to wherever I needed to in a 3 mile radius. Lastly customer service was great too no matter who is on duty all the receptionist were fully capable of tending to my need big shoutout to... More 

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Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Dajon 22, Thank You for your time in reviewing our hotel. We are happy to hear that you enjoyed our hotel and the surrounding Syracuse Area. We are so glad you were able to use our shuttle service to get you to the local restaurants and stores. I have shared your comments with the staff and especially with Megan,... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW

I was away on a business trip with 15 reps, staff was awesome, very accommodating and helpful. The staff made the conference room available at various last minute times. Great location, next to various restaurants and a Tops. Nice addition to the room was a kitchenette, I was able to mix in a little home cooking. Overall great experience!!!!

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Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Damion E, It was a pleasure having you and your crew here. We look forward to seeing you again in the future if they send you to Syracuse again. Take care. Ed Buczek General Manager More 

MORENO VALLEY
Top Contributor
367 reviews 367 reviews
182 hotel reviews
190 helpful votes 190 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Candlewood Suites has become my favorite chain of hotels. I love the kitchen with full size refrigerator and ice maker and all the counter space. FREE laundry and always nice gyms. Normally the prices are pretty good, much lower then Residence Inns. My favorite room is the one bedroom that has a separate living room with sofa and recliner. However,... More 

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Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Pros: If you are going shopping or in town for a night, then this is a place to stay. Very well priced for all budgets. No breakfast offered but there are many fast food places and a denny's next to the hotel. Close to all things in Syracuse. Staff was nice. Check out very easy. Cons: This place needs to... More 

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Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear NinoV, Thank You for for time and your review of our property. We are glad to hear that you enjoyed your stay with us. I have shared your comments regarding the corners of the room you were placed in with the staff and we will be using them as a training tool. We do have some updates planned in... More 

Senior Contributor
21 reviews 21 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

This place was ok. The price wasn't too high but it really seemed that the building and furniture were a little worse for wear. The staff was fine and there was not really any problems with cleanliness but the place need to be freshened up. It is very conveniently locate next to the airport.

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Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Gregory S, Thank You for taking the time to review our hotel. We are glad to hear that you thought the staff and the cleanliness of the property were the highlight of your stay. We are working on a few items that will be replaced at the hotel in the coming months. We would love to have you back when... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 20, 2014

I recently stayed at this hotel. They advertise that they guarantee the "best available rates." I got an email offering a lower rate 2 days before my stay. They would not honor the lower rate. I'll never stay at a Candlewood Suites again.

Was this review helpful? Yes 2
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Iowamom2014, I am sorry about any confusion that you may have had due to an advertisement from Travelocity that was sent to your email. We are following our "Best Price Guarantee" policy and stand by the fact that you will always get the best price directly on our IHG web site. We hope you book this way in the... More 

Fulton, New York
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 8, 2014

Stayed here on the weekend and was not impressed. I am a loyalist to the IHG brand, but I am ashamed of this property. The building is over 10 years old and needs to be refurbished. The décor is old and out dated. The sinks in the room are cracked, the desk area built into the small kitchenette had a... More 

Was this review helpful? Yes 1
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Bard J, We are sorry to hear that you were not satisfied with your accommodations during your recent stay with us. You are correct, the hotel is 10 years old. The upgrades the hotel has done in the past 2 years are flat screen tv's, a new bedding package and also all new soft seating in the guest rooms. We... More 

Rochester, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed December 2, 2014

I've stayed at this hotel many times. The staff are all friendly and helpful, and the facility is clean and inviting. There's a DVD player in the room, and I think they have a selection of movies to loan out (they used to, anyway.) I don't bring my pets with me on business, but I'm pretty sure this hotel is... More 

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New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 2, 2014

We stayed here and parked our car before a ttrip. The room was clean and comfortable. The Hotel shuttle drove us to Hancock International Airport at 4 AM. We were picked up promptly upon our return. The hotel even brushed the snow off our car!.

Was this review helpful? Yes 1
Orleans
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 2, 2014

We stayed this weekend at the Candlewood suite near the airport for our yearly black Friday shopping. I must say it was so quiet, never heard any noise from other rooms or the hallways. The room was clean and fairly big and gotta love the kitchenette. the front desk was nice and very helpful. We will definitely go back at... More 

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Additional Information about Candlewood Suites Syracuse Airport

Address: 5414 South Bay Road, Town of Salina, Syracuse, NY 13212
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Syracuse Airport 2*
Number of rooms: 124
Reservation Options:
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Also Known As:
Candlewood Suites Syracuse Airport Hotel Syracuse
Candlewood Suites North Syracuse
Candlewood North Syracuse
North Syracuse Candlewood Suites
Hotel Style:
#3 Business Hotel in Syracuse

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