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All 31 Syracuse hotels

Candlewood Suites Syracuse Airport

2.0 of 5 Hotel   |   5414 SOUTH BAY ROAD, Syracuse, NY 13212
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70%
Ranked #7 of 31 hotels in Syracuse
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 days ago
Cruzers174 Kingston Ontario
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130 people have reviewed this hotel

Traveler rating
    51
    39
    23
    12
    5
See reviews for
49
31
10
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Kingston Ontario
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We have stayed here several times using their Park and Fly arrangements. Always polite staff and great shuttle service... literally five minutes to the SYR Hancock Airport. Rooms quiet and have kitchenettes for longer stays if you wish. Close to Destination Mall for shoppers. Especially good for early morning winter flights, as you don't have to worry about getting stuck... More

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Endwell, New York
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my go to hotel for stays prior to flying out of Syracuse. My family of five was welcomed and expertly accommodated by Marisa Z at the front desk. The rooms are clean, spacious, and the beds and pillows are great. Our 4am shuttle was on time and the driver helped with all of the bags. Candlewood really got... More

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Watertown, New York
Top Contributor
62 reviews 62 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a wonderful, restful, peaceful, easy night at the Candlewood. Big spacious room, comfortable bed, nice big bathroom, and a little kitchen if you wanted to cook and clean. We will always choose this for our pre-flight night spot. Don't let the HIE across the lot tempt you with their ads; the service there is sub par. This location... More

Was this review helpful? Yes
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear wccouch, Thank you for taking the time to review our hotel. We are glad to hear that you enjoyed your stay at our hotel over our competitors. The Team at our hotel is the greatest I have worked with in my career and they do enjoy working here. This translates into great customer service and clean rooms. Thank you... More

Syracuse, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

i have been staying at this hotel now for over the past 2 summers and have been nothing but impressed with the services, so i would like to say thank you to Danielle Z for her outstanding kindness and out of this world personality and happy attitude everytime we check in, will definitly be coming back very soon!

Was this review helpful? Yes
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Bryce R, We appreciate you taking the time to review our hotel. We are glad to hear that you have been loyal in staying with us over the last two summers and we look forward to serving you in the future. Our staff members, like Danielle make our hotel the great place it is to stay when you are... More

Quebec City, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I checked in with my wife and dog last night on the late side. We had travelled far and were trying to find a hotel that was clean and who would accept pets. The two girls (who I was later told were sisters) did not bat an eye to accommodate the three of us. The shuttle driver "Mike" offered to... More

Was this review helpful? Yes 1
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Larente P, I am glad to hear we were able to get you a room while you were in the area traveling with your pet. I have shared your comments with the team including Marissa to reiterate what our standards are for a proper uniform. We hope you enjoyed your meal as well based on our recommendations, there are... More

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2014

Marissa Claire is the absolute bomb. She makes it a true pleasure to stay there at the Candlewood Suites Syracuse Airport. If it wasn't for her beautiful smile and cordial attendence to patrons like me, I would not return there month after month. Someone please give her a raise. The laundry is free the rooms are cleanly, the shuttle bus... More

Was this review helpful? Yes 1
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Maajo C, We appreciate your comments regarding our hotel and in particular one of our Team Members, Marissa Claire. All of us at the hotel look forward to taking care of you again when you return next month. Have a great day ! Edward Buczek General Manager More

Washington DC, District of Columbia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 6, 2014

"Above & Beyond Customer Service' was provided me Tuesday morning, March 4, 2014 that helped me in a time of need. I am a crew member and I had the unfortunate scare of leaving my wallet in my hotel room at this hotel and didn't realize such until I was physically on the aircraft and readying for departure. I quickly... More

Was this review helpful? Yes 1
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Novelart, Thank you for your kind words. We have a great (and honest) staff here at the hotel. We are happy to hear that our team was able to get you your wallet in a timely manner before you had to leave on your flight. It sounds like every layer of the hotel worked together to make this happen,... More

Buffalo, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 5, 2014

I am in town on Business and stay 200+ nights in a hotel , To many night to write reviews so i only write when something stands out Marissa Claire was awsome and why i am write the review Candlewood suites are always a great choice this hotel is clean looks like it is new,

Was this review helpful? Yes 1
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear PJM235, Thank you for taking the time to review our hotel. I have shared your comments with the rest of the team. We try and make the hotel as fresh as possible for every guest and we are happy to hear that you were satisfied with the accommodations. We look forward to having you stay with us should you... More

Long Island City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 5, 2014

MIke is the best shuttle driver i have ever had and the front desk agent Marissa D was very professional and made me feel very welcomed! Good to know theres still good people in this world! Two thumbs up and a 5 star hotel! Clean and comfy!

Was this review helpful? Yes 1
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear TellyB, We are very happy to hear you enjoyed your stay with us. We are also happy to hear that you enjoyed the interactions you had with our staff members. We look forward to having you as our guest in the future. Edward Buczek General Manager More

Chicago, Illinois
Top Contributor
120 reviews 120 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 4, 2014

Can't stress enough how great the customer service was at this hotel; especially Marissa D. A dear friend was traveling to Syracuse and just had travel delay after travel delay. I reached out to the hotel to see if there was something I could arrange to have at the hotel for when my friend arrived. Marissa bent over backwards to... More

Was this review helpful? Yes
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear JBrenz, Thank you so much for taking the time to review our hotel. We were very happy to take care of your friend and the special touches you asked for. I am glad to hear that they are enjoying their room and the amenities that we provide. We look forward to having you or your friend back in the... More

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Additional Information about Candlewood Suites Syracuse Airport

Also Known As:
Candlewood Suites Syracuse Airport Hotel Syracuse
Candlewood Suites Syracuse Airport Hotel
Candlewood Suites Syracuse
Candlewood Suites North Syracuse
Candlewood North Syracuse
North Syracuse Candlewood
North Syracuse Candlewood Suites
Address: 5414 SOUTH BAY ROAD, Syracuse, NY 13212
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
#1 Business Hotel in Syracuse
#10 Family Hotel in Syracuse
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Syracuse Airport 2*
Official Description (provided by the hotel):
Come and experience our Comforts of Home Bedding Collection. We are the closest hotel to the airport. This quiet gorgeous hotel is not only neighboring Hancock International Airport (SYR), but also offers easy access to I-81 and I-90, which gives you convenient access to all of Syracuse including Syracuse University, The Carrier Dome, The New York State Fairgrounds, Carousel Center-DestiNY USA, The OnCenter, and much more.Candlewood Suites-Syracuse Airport offers 124 spacious suites with amenities including full kitchens, DVD players, and free high-speed Internet. The Candlewood Suites hotel features a large and well equipped fitness center, free guest laundry, as well as the Candlewood Cupboard. Candlewood Suites-Syracuse Airport also gives you a variety of restaurants within walking distance of the hotel as well as access to our complimentary Airport Shuttle providing transportation to the airport or any of the immediate area restaurants. Pets are welcome with a fee.Current vaccination record must be shown, and pet policy must be signed at check-in. Typically room cleaning once checked in, is provided once every 7 days. Visit with our friendly Guest Service Representatives for information on Syracuse anytime as our Front Desk is open 24 hours day. ... more   less 
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