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Candlewood Suites Syracuse Airport

Certificate of Excellence
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5414 South Bay Road, Town of Salina, Syracuse, NY 13212
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Candlewood Suites Syracuse Airport
Best prices for: 1 room 1 guest
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Ranked #8 of 30 Hotels in Syracuse
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
dempseypw St. Petersburg, Florida
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175 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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St. Petersburg, Florida
1 review
4 of 5 stars Reviewed 1 week ago

I stayed here for an extended period-- 2 months. I got to know all the staff and vice versa. Great staff, the hotel provided me a great rate, and service was exceptional. Front desk staff was very personable and helpful. The chauffeur/limo service was fabulous; they took me everywhere, due to several car problems I was having. Free daily newspapers... More 

Was this review helpful? Yes
Mexico, New York
Top Contributor
182 reviews 182 reviews
26 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 1 week ago

As a very frequent traveler for 30 years, this has got to be one of the best hotels I've stayed in, from the excellent room, fantastic staff on all shifts and responsive, friendly maintenance staff and van drivers, you will not find a more service friendly, customer focused, great price hotel anywhere in Syracuse, or Central New York...the Manager -... More 

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Red Creek, New York
1 review
2 of 5 stars Reviewed 2 weeks ago

On March 6-7 I booked a room at this hotel. I had heard about it on a local radio station saying to stay at these hotels on the weekend because they are located near the Syracuse Airport and offer great deals. we were having a girls weekend with friends coming from out of town. We usually do a spa day... More 

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Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Lori H, We are sorry that you didn't like the room type that you had booked. We do not have or publish pictures with rooms that have two bedrooms. We also do not have or publish that we have rooms with two queen size beds. Our two bedded rooms are two doubles and that is clearly stated on all... More 

SYRACUSE
Contributor
16 reviews 16 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 18, 2015 via mobile

Booked a last minute room at Syracuse Airport Candlewood. Stayed two nights. Zexcellent front desk staffm All team members I met were cordial. Rooms clean but kitchen cupboards need some updating. Bed was OK. Would stay here again, primarily due to staff and location.

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Bucharest, Romania
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 18, 2015

The shuttle driver was prompt and the nicest I have ever met. Even spoke French. Upon arrival, the room was nicely heated. It is in fact a small studio with a kitchen. Highly efficient front desk. No breakfast, but you can buy small snacks for supermarket prices.

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1 review
3 of 5 stars Reviewed February 15, 2015

My crew and I booked in there because of proximity to airport, overnight stay. The girl who receive us during check in was rude, she seemed to be upset; she bothered because direct bill reservation, what??? Then, started to tell us off saying we shall not leave the car in the hotel, she knew this could not happen as it... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Dan4358, We appreciate you taking the time to share your feedback regarding your stay with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. It is unfortunate the interaction with one of the staff prevented you from fully enjoying your time at the hotel. We appreciate your feedback as this is... More 

Ottawa, Canada
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 11, 2015 via mobile

Had a one night stay here before our flight. Very easy to find the hotel from the highway, and easy to get to the airport. Rooms are clean and have a good kitchenette. Only complaint is we booked with candlewood suites.com not directly through the syracuse hotel. We were told we could pay $5 a day for parking to leave... More 

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Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Hello 101Katie, Thank you for taking the time to review our hotel. We are happy to hear that you enjoyed your stay and thought the hotel was clean and well equipped. We are sorry to hear that you were given the wrong information regarding leaving your car for an extended period of time while away on your trip. We do... More 

1 review
5 of 5 stars Reviewed January 25, 2015

Hotel has great choice of cookies out for guests, nice sized rooms and fridge. The shuttle was nice and convenient for me to get to wherever I needed to in a 3 mile radius. Lastly customer service was great too no matter who is on duty all the receptionist were fully capable of tending to my need big shoutout to... More 

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Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Dajon 22, Thank You for your time in reviewing our hotel. We are happy to hear that you enjoyed our hotel and the surrounding Syracuse Area. We are so glad you were able to use our shuttle service to get you to the local restaurants and stores. I have shared your comments with the staff and especially with Megan,... More 

1 review
5 of 5 stars Reviewed January 25, 2015

I was away on a business trip with 15 reps, staff was awesome, very accommodating and helpful. The staff made the conference room available at various last minute times. Great location, next to various restaurants and a Tops. Nice addition to the room was a kitchenette, I was able to mix in a little home cooking. Overall great experience!!!!

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Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Damion E, It was a pleasure having you and your crew here. We look forward to seeing you again in the future if they send you to Syracuse again. Take care. Ed Buczek General Manager More 

MORENO VALLEY
Top Contributor
378 reviews 378 reviews
189 hotel reviews
209 helpful votes 209 helpful votes
4 of 5 stars Reviewed January 22, 2015

Candlewood Suites has become my favorite chain of hotels. I love the kitchen with full size refrigerator and ice maker and all the counter space. FREE laundry and always nice gyms. Normally the prices are pretty good, much lower then Residence Inns. My favorite room is the one bedroom that has a separate living room with sofa and recliner. However,... More 

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