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All 30 Syracuse hotels

Candlewood Suites Syracuse Airport

2.0 of 5 Hotel   |   5414 South Bay Road, Town of Salina, Syracuse, NY 13212
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Ranked #8 of 30 Hotels in Syracuse
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
delawaremir Delaware
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147 reviews from our community

Traveler rating
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    41
    27
    13
    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Delaware
Contributor
12 reviews 12 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were visiting family north of Syracuse and had a hard time finding a hotel due to the students returning to school and also the State Fair. Candlewood was one of the last hotels I called. They had some rooms available so we booked and we were so glad we did. The staff were super friendly and the room was... More

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Allentown, Pennsylvania
2 reviews
3 of 5 stars Reviewed 4 weeks ago

Though the personal staff during the nighttime shift was extremely abrasive, the staff during the day was very friendly and accommodating. Meeting all the requests I had and also answering questions about the area. Overall a decent place to stay.

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Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear nlentz1228, Thank you for taking the time to review our hotel. I am sorry that you found the PM desk staff to be abrasive. I have shared your comments with them and will use them as a training tool. We are glad you enjoyed your stay otherwise and hope to see you again in the future. Edward Buczek General... More

Watertown, New York
Contributor
19 reviews 19 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 17, 2014

Our one night say at the Candlewood Suites was a pleasant one. The room was clean (for the most part) and neat. Housekeeping could have taken a bit more attention to detail. The desk staff was helpful, easy access location and parking was convenient

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Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Speechteach13626, Thank You for reviewing our hotel. I have shared your comments with the Housekeeping Team and hope to use them as a training tool to help them to remember the small details. We look forward to having you as our guest in the future. Edward Buczek General Manager More

Harker Heights, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed August 14, 2014

I had two main issues with this hotel. 1) It was not clean. Every time I turned the lights on, there were roaches running everywhere. 2) The Operations Manager, Megan A. Campbell, was the person who manned the front desk from the time we checked in until about 3-4 hours later. She was rude. She did not even glance at... More

Was this review helpful? Yes 1
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Eric F, Me and my team would like to apologize for the service that you were given during your stay. I have shared your comments with the appropriate employees. Since we are in the hospitality industry, customer service is one of our main priorities and I am sorry that you felt it was lacking. As you can see by... More

Providence, Rhode Island
Top Contributor
61 reviews 61 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 7, 2014

We stayed at this hotel because we had a very early flight the next morning. It is an all suite hotel with kitchen and separate bedroom, way more than we needed for a quick one night stay. The place could use updating and the linens weren't great, but the towels we excellent, fluffy new and bright white.

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Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Panama2000, We appreciate your feedback about our hotel. We have started doing some upgrades to the hotel starting with new bedding packages, soft seating and a new lobby area. We would love for you to come back in the future to see what other updates we will be doing soon. Edward Buczek General Manager More

Syracuse, New York
1 review
5 of 5 stars Reviewed July 31, 2014

We have been staying here for 5 years during the summer months. The staff is always wonderful and the rooms are nicely equipped for long term stays. The Candlewood Cupboard has a great selection of snacks for those nights we dont feel like cooking. We will be back again soon !

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seattle
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 18, 2014

Taking the last flight out of Syracuse to Seattle and it's cancelled! BLAH! We were seeking a room and came across the Candlewood as it is a two minute drive from the airport. The gal at the front desk was super nice and helpful. We commented, off the cuff, that our flight was cancelled and she piped up with "Oh!... More

Was this review helpful? Yes 1
New Delhi
Top Contributor
158 reviews 158 reviews
65 hotel reviews
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed June 3, 2014

Nice clean property close to the airport. No breakfast served. But very close to diners . There is also a well stocked gas station across the road . Stay away from room number 110 as it is next to the hotel laundry. Which can be very noisy

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Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Mohitoswal, Thank you for taking the time to review your recent stay with us. We are glad to hear that you found our hotel clean and located in a great area with plenty of food options around us. As we are a busy hotel the lobby area can sometimes get loud during peak check in times. We wish you... More

Bay of Quinte, Canada
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed May 28, 2014

We recently stayed at Candlewood Suites as we had an early morning plane to catch our of Syracuse Airport. I had stayed there several years before and the shuttle was very convenient. Unfortunately, the property has become very tired since then and they no longer offer the park and fly service they did previously. Some viewers noted refurbished rooms, but... More

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Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Lakside100, Thank you for taking the time to review our hotel. I wanted to let you know that we DO have a park and fly package that can be booked directly with the hotel. We currently do no offer this rate bookable online as we need to keep a close eye on how much long term parking we allow... More

ny
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 26, 2014

Ok - I'm going to begin by saying we had a bit of an unpleasant experience which was then rectified very quickly and very efficiently. We stayed at this hotel for two nights when we went to pick up my son from college. We got to the hotel on the first night after 11pm and I was extremely tired. We... More

Was this review helpful? Yes 1
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Additional Information about Candlewood Suites Syracuse Airport

Address: 5414 South Bay Road, Town of Salina, Syracuse, NY 13212
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Candlewood Suites Syracuse Airport 2*
Number of rooms: 124
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Also Known As:
Candlewood Suites Syracuse Airport Hotel Syracuse
Candlewood Suites North Syracuse
Candlewood North Syracuse
North Syracuse Candlewood Suites

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