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All 30 Syracuse hotels

BEST WESTERN Syracuse Airport Inn

2.5 of 5 Hotel   |   900 Col Eileen Collins Boulevard, Syracuse Hancock International Airport, Syracuse, NY 13212
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Ranked #17 of 30 Hotels in Syracuse
A recent review
4 of 5 stars reviewed 1 week ago
KCoff Warrington, United Kingdom
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241 reviews from our community

Traveler rating
    47
    82
    65
    32
    15
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Astoria, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
1 of 5 stars Reviewed 6 days ago NEW

The hotel should be a champion. You can't stay any closer to the airport. Location is a great advantage but the place is badly out of date and in need of a major make-over reflecting the needs of the modern traveler. We used this hotel as a bookend to our trip to the Finger Lakes. The plumbing needs lots of... More

Review collected in partnership with Best Western

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BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Tom F, Thank you for your cooperation in taking the time to complete a review following your recent visits to the Best Western Syracuse Airport Inn. I am disappointed we failed to handle all of your requirements in a satisfactory manner. Your observations have aided us in locating areas of our service needing improvement. We appreciate your patronage and... More

Warrington, United Kingdom
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Service: top-notch. Value: very good. Location: perfect. Noise: no problems. This hotel isn't where you go for nightlife; landmarks; museums; or shopping. They have a bar / restaurant which isn't haute cuisine but is decent food at reasonable prices - and which means you don't have to go off the premises to eat. The overall cost is low-to-midrange compared to... More

Was this review helpful? Yes 1
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear KCoff, Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our Hotel. We certainly enjoyed having you stay with us and I was pleased to make your acquaintance. We consider dedicated and competent staff members our most valuable asset. They will be pleased that you acknowledged... More

New York, New York, United States
Contributor
18 reviews 18 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I had an early flight out so I decided to stay at this hotel. The room was small but clean and the cable had very good programming. There is a free shuttle to/from the airport. There is free wifi. There is also free breakfast (eggs, sausage, cereal, pastries, etc). The hotel does have a restaurant, but it is a little... More

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BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear SMP272, Thank you for taking the time out of your busy schedule to review our Hotel on Trip Advisor. We appreciate your feedback. Thank you for your kind comments regarding our staff and service. I do apologize for the interruption in power service to our Hotel from National Grid. We appreciate your patronage and hope you will stay with... More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel staff was very helpful as they assisted me with enrollment in their loyalty program. Being close to the airport it's not quiet but that's to be expected. The room was clean and the continental breakfast was sufficient. I would stay here again.

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Christine H, Thank you for taking the time to tell us of your satisfaction with our Hotel and Staff after your recent stay at our Hotel. We certainly enjoyed having you stay with us. We consider dedicated and competent staff members our most valuable asset. It is always gratifying to know that our performance was effective and appreciated. I... More

ottawa, Canada
1 review
4 of 5 stars Reviewed 4 weeks ago

Chose this hotel because it is dog friendly and has a pool. So it met expectations. It is a basic, older building that has a dorm feel to it...but clean and great staff. Hotel is pedestrian friendly to airport. Lots of yard space to walk dog. Outdoor pool is one of the better sized hotel pools and was the best... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Cara L, Thank you for taking the time out of your busy schedule to tell us of your satisfaction with our accommodations and service. I am glad you had a chance to enjoy our courtyard pool. It is always gratifying to know that our performance was appreciated. I am grateful that you took the time to let us know... More

Sandpoint, Idaho
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We stay at this hotel several times a year as our daughter goes to school in upstate New York and since we travel from North Idaho this is a perfect place for us to stay both arriving late at night and leaving early morning from the Syracuse Airport. The staff is always very friendly and we have never had any... More

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Jolanda V, Thank you for taking the time to tell us of your satisfaction with our accommodations and service. We certainly enjoy having you stay here with us. Thank you for your kind comments regarding our staff and service. If ever we cannot accommodate a first floor request our Guest Services Staff will be more than happy to bring... More

Tully, United States
2 reviews
5 of 5 stars Reviewed 5 weeks ago

I use this hotel whenever I fly. I look forward to seeing the caring staff each stay. My most resent stay was with my grandchildren & they enjoyed the stay, too. The restaurant offers a varied menu. The food is always fresh & well prepared.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Christine M, Thank you for taking the time out of your busy schedule to write such a complimentary letter. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your continued satisfaction. We appreciate your patronage and hope you will stay with us at... More

Cape May Beach
Top Contributor
201 reviews 201 reviews
36 hotel reviews
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed August 21, 2014

I stayed there two nights recently (in and out of SYR). I chose it for the convenience of having a shuttle and being nearby. I called about the shuttle before I left home and was told to call when I have my baggage and they would be over in a few minutes (indeed it is about a 2 minute ride).... More

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear DonCapeMayBeach, Thank you for your cooperation in taking the time to review our Hotel and Staff on Trip Advisor following your recent stay with us. I am disappointed we failed to give you the fine service and consideration we strive for with all our guests – the type of service we pride ourselves in. Please know that your comments... More

Canton, New York
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 19, 2014

Very close to airport which is convenient but still don't hear planes while sleeping/shuttle service/breakfast included (good selection for all tastes)/quiet rooms/outdoor pool - kept clean/accommodating staff/easy to find from Interstate 81

Review collected in partnership with Best Western

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Betty T, Thank you for taking the time to let us know of your satisfaction with our accommodations and service during your recent stay with us. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. We appreciate your patronage and hope... More

asheville
Contributor
15 reviews 15 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed August 10, 2014

This hotel would not be in business if it wasn't right next to the airport. There's no elevator so those on the 2nd floor have to hike their luggage up the stairs. The sheets came off of our bed-no fitted bottom sheet. The air conditioner blows cold air that makes the room freezing but when it shuts off the room... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear kdc2900, Thank you for your cooperation in taking the time to review our Hotel on Trip Advisor following your recent stay with us. I am disappointed we failed to handle all of your requirements in a satisfactory manner. Your observations have aided us in locating areas needing improvement. We appreciate your patronage and hope you will stay with us... More

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Additional Information about BEST WESTERN Syracuse Airport Inn

Address: 900 Col Eileen Collins Boulevard, Syracuse Hancock International Airport, Syracuse, NY 13212
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Syracuse Airport Inn 2.5*
Number of rooms: 95
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Also Known As:
Best Western Syracuse Airport Hotel Syracuse
Best Western North Syracuse
Syracuse Best Western
North Syracuse Best Western

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