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All 30 Syracuse hotels

BEST WESTERN Syracuse Airport Inn

2.5 of 5 Hotel   |   900 Col Eileen Collins Boulevard, Syracuse Hancock International Airport, Syracuse, NY 13212
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57%
Ranked #15 of 30 hotels in Syracuse
A recent review
4 of 5 stars reviewed 4 days ago
Cara L ottawa, Canada
  • Overview
  • Reviews (237)
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237 people have reviewed this hotel

Traveler rating
    47
    80
    64
    32
    14
See reviews for
77
59
36
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
ottawa, Canada
1 review
4 of 5 stars Reviewed 4 days ago NEW

Chose this hotel because it is dog friendly and has a pool. So it met expectations. It is a basic, older building that has a dorm feel to it...but clean and great staff. Hotel is pedestrian friendly to airport. Lots of yard space to walk dog. Outdoor pool is one of the better sized hotel pools and was the best... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Cara L, Thank you for taking the time out of your busy schedule to tell us of your satisfaction with our accommodations and service. I am glad you had a chance to enjoy our courtyard pool. It is always gratifying to know that our performance was appreciated. I am grateful that you took the time to let us know... More

Sandpoint, Idaho
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

We stay at this hotel several times a year as our daughter goes to school in upstate New York and since we travel from North Idaho this is a perfect place for us to stay both arriving late at night and leaving early morning from the Syracuse Airport. The staff is always very friendly and we have never had any... More

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Jolanda V, Thank you for taking the time to tell us of your satisfaction with our accommodations and service. We certainly enjoy having you stay here with us. Thank you for your kind comments regarding our staff and service. If ever we cannot accommodate a first floor request our Guest Services Staff will be more than happy to bring... More

Tully, United States
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

I use this hotel whenever I fly. I look forward to seeing the caring staff each stay. My most resent stay was with my grandchildren & they enjoyed the stay, too. The restaurant offers a varied menu. The food is always fresh & well prepared.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Christine M, Thank you for taking the time out of your busy schedule to write such a complimentary letter. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your continued satisfaction. We appreciate your patronage and hope you will stay with us at... More

Cape May Beach
Top Contributor
199 reviews 199 reviews
36 hotel reviews
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed there two nights recently (in and out of SYR). I chose it for the convenience of having a shuttle and being nearby. I called about the shuttle before I left home and was told to call when I have my baggage and they would be over in a few minutes (indeed it is about a 2 minute ride).... More

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear DonCapeMayBeach, Thank you for your cooperation in taking the time to review our Hotel and Staff on Trip Advisor following your recent stay with us. I am disappointed we failed to give you the fine service and consideration we strive for with all our guests – the type of service we pride ourselves in. Please know that your comments... More

Canton, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Very close to airport which is convenient but still don't hear planes while sleeping/shuttle service/breakfast included (good selection for all tastes)/quiet rooms/outdoor pool - kept clean/accommodating staff/easy to find from Interstate 81

Review collected in partnership with Best Western

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Betty T, Thank you for taking the time to let us know of your satisfaction with our accommodations and service during your recent stay with us. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. We appreciate your patronage and hope... More

asheville
Contributor
15 reviews 15 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel would not be in business if it wasn't right next to the airport. There's no elevator so those on the 2nd floor have to hike their luggage up the stairs. The sheets came off of our bed-no fitted bottom sheet. The air conditioner blows cold air that makes the room freezing but when it shuts off the room... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear kdc2900, Thank you for your cooperation in taking the time to review our Hotel on Trip Advisor following your recent stay with us. I am disappointed we failed to handle all of your requirements in a satisfactory manner. Your observations have aided us in locating areas needing improvement. We appreciate your patronage and hope you will stay with us... More

Cape Coral, FL
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

First and foremost, our main complaint is the personnel who work at the hotel. From the check-in to the bartender to the nighttime reception to the kitchen staff. Our check-in began on a bad note when we were the only people in the lobby and the receptionist told us we would have to wait because she was going to the... More

Was this review helpful? Yes 1
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear GMECapeCoral_Florida, Thank you for your recent review of our Hotel on Trip Advisor. I appreciate your taking the time to review our staff and service and hope you accept my apologies for any inconvenience you experienced. I am disappointed we failed to give you the fine service and consideration we strive for with all our guests-the type of service... More

Newnan, Georgia
1 review
4 of 5 stars Reviewed 4 weeks ago

We stay at this hotel everytime we travel up that way. Very easy to stay next to hotel in flying in late or have to travel very early. Dont hear planes fly by that often. Rooms are clean. bed are comfortable. Staff is always very friendly. This one time bartender at lounge was slacking on the job but i would... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Jennifer F, Thank you for your cooperation in taking the time to review our Hotel on Trip Advisor following your recent stay with us. I appreciate your positive review of our accommodations and staff. I also appreciate your bringing to my attention the service in our Lounge. Please know that your comments have been reviewed in detail with our... More

Syracuse, NY
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

If you want to stay a few feet from Hancock Airport the night before a 6 AM flight--yes, you can stay here, and you'll sleep just fine. And the staff was perfectly friendly and helpful. Also, you can leave your car parked here while you're out of town and spend less than you would at the airport itself. Other than... More

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear ProfessorLen, Thank you for your cooperation in taking the time to review our Hotel following your visit to the Best Western Syracuse Airport Inn. I am disappointed we failed to handle all of your requirements in a satisfactory manner. Your observations have aided us in locating areas of our service needing improvement. We appreciate your comments about our staff... More

Allentown, Pennsylvania
1 review
2 of 5 stars Reviewed July 27, 2014

........while the front desk staff was appropriately nice, the place in general NEEDS updates and just a plain old good scrubbing, maybe a nice coat of paint too. Rooms are small, like a shoebox, no elevator, hallways reminded me of an outdated hospital hallway. Pool area seemed inviting, however, I keep dwelling on the unkept downstairs bathroom(general rest rooms near... More

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Jenn K, Thank you for your review on Trip Advisor concerning your stay. I appreciate your taking the time and hope you will accept my apologies for any inconvenience you experienced. I am disappointed we failed to give you the fine accommodations and consideration we strive for with all our guests-the type of service we pride ourselves in. I... More

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Additional Information about BEST WESTERN Syracuse Airport Inn

Address: 900 Col Eileen Collins Boulevard, Syracuse Hancock International Airport, Syracuse, NY 13212
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Syracuse Airport Inn 2.5*
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Also Known As:
Best Western Syracuse Airport Hotel Syracuse
Best Western North Syracuse
Syracuse Best Western
North Syracuse Best Western

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
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Number of rooms
95

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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