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All 30 Syracuse hotels

BEST WESTERN Syracuse Airport Inn

2.5 of 5 Hotel   |   900 Col Eileen Collins Boulevard, Syracuse Hancock International Airport, Syracuse, NY 13212
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58%
Ranked #16 of 30 hotels in Syracuse
A recent review
5 of 5 stars reviewed 2 days ago
25mariek Canton, New York
  • Overview
  • Reviews (226)
  • Photos (44)
  • Amenities
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  • Room tips (24)
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226 people have reviewed this hotel

Traveler rating
    44
    78
    63
    28
    13
See reviews for
71
58
35
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Canton, New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

Staff were courteous and very helpful. They rearranged rooms for us and let us stay an extra night.. Very close to airport. Convenient to pick people up for late night flights. Clean. We did not even hear any planes overhead. Great air conditioning. Water pressure excellent and lots of hot water. We did not eat there,so I can't comment on... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Fort Drum, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

I was very comfortable after a LONG day at the airport and this was very convenient to the airport and the staff was great and kind! We ate at the restaurant and it was priced good and the food was good too.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Ronald L, Thank you for taking the time to tell us of your satisfaction with our Restaurant and Hotel service during your recent visit at our Hotel. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. Sincerely, Scott Parody General Manager More

Calgary, Canada
Senior Contributor
42 reviews 42 reviews
36 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This property is a little dated but clean, and offered excellent value. My stay was about $100. The hotel is at the airport, and I mean AT the airport. The runway is basically in the back yard of the hotel. This causes absolutly no issues as this is Syracuse, not JFK. I think two planes took off after 9. In... More

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear pauljames403, Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our Hotel. We appreciate your kind comments about our Hotel and your remarks have been passed onto the Staff. Your observations have aided us in locating areas of our service needing improvement. We appreciate your patronage... More

NJ
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stuck at Syracuse Airport with a cancelled flight, and a very early morning flight the next day, I was understandably grumpy. From the moment I contacted the hotel until I left, everyone made me feel better about my situation. Extremely helpful and very funny restaurant server, Richee, was an absolute gem. May not be the fanciest hotel I've ever stayed... More

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear NJcruiserEB, Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our Hotel. We certainly enjoyed having you stay with us. We consider dedicated and competent staff members like Richee our most valuable asset. He was pleased that you acknowledged his efforts. We appreciate your patronage and... More

ketchum, id, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

If flying in late or flying out late from Syracuse airport, this hotel cannot be beat. You can literally WALK to the airport although they also have a shuttle. The breakfast and shuttle service starting at 4:00 am is unbeatable. Nice outdoor pool. Rooms nice enough. Comfortable beds. Reliable Wi-Fi.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Mary S, Thank you for your cooperation in taking the time to review our Hotel on Trip Advisor following your visit to the Best Western Syracuse Airport Inn. Your comments on our performance were most generous and shall be passed on to the appropriate staff members. It is always gratifying to know that our efforts were effective and appreciated.... More

atlanta, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

We arrived 11pm and stayed that night. Very easy to find and quick to get to. we also stayed for our return flight which was a 6am departure. Breakfast started at 4 am we had a bagel and the shuttle took us straight up to airport at 430am no issues

Review collected in partnership with Best Western

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Barbara P, Thank you for taking the time out of your busy schedule to review our Hotel on Trip Advisor. It is always gratifying to know that our performance was effective and appreciated. We are grateful that you took the time to let us know of your satisfaction. We appreciate your patronage and hope you will stay with us... More

madison, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

We arrived at the airport only to find our flight had been cancelled to the following day. We were picked up by the shuttle within minutes by a very friendly young lady who also checked us in. Though the hotel is obviously old with a dated décor, we found the accomodations surprisingly clean and comfortable. We also had a delicious... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Carolee S, Thank you for taking the time out of your busy schedule to write such a complimentary review on Trip Advisor. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We appreciate your patronage and hope you will stay with us at the Best Western Syracuse... More

San Francisco, California
Top Contributor
86 reviews 86 reviews
20 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

this is the closest hotel to the Syracuse airport and they have free shuttle service. the hotel has a restaurant and bar and an outdoor pool rooms are clean with no real frills but free wifi. complimentary breakfast which isn't bad with hot and cold cereal, waffles, juice, bagels, English muffins, sausage and egg patties. cons no frig or microwave... More

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear I1jjc0x, Thank you for your cooperation in taking the time to review our Hotel on Trip Advisor following your visit to the Best Western Syracuse Airport Inn. It means a great deal to the Hotel to receive such a complimentary review. It is always gratifying to know that our performance was affective and appreciated. I am grateful you took... More

Rockford, Illinois
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 3 weeks ago

Dirty carpets, base molding coming off the walls, very small bathrooms, thin walls, poorly closing room door. Room service delivered in Styrofoam carryout containers, plastic silverware. Only plus was proximity to airport.

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear John D, Thank you for your comments concerning your stay with us at the Best Western Syracuse Airport Inn. I am disappointed we failed to handle all of your requirements in a satisfactory manner and I appreciate your constructive critique of our performance. You have alerted us to areas needing attention and corrective action has been taken. We appreciate... More

Lancaster, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Hotel stay wonderful especially didn't have the time to find a hotel to make reservations and stopped at airport since we know there will always be a hotel. Lucky it was Best Western which I am comfortable with.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Velma K, Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent stay at our Hotel. We certainly enjoyed having you stay with us. We appreciate your patronage and hope you will stay with us again the next time you are in the Syracuse area. Best, Scott Parody General... More

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Additional Information about BEST WESTERN Syracuse Airport Inn

Address: 900 Col Eileen Collins Boulevard, Syracuse Hancock International Airport, Syracuse, NY 13212
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Syracuse Airport Inn 2.5*
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Also Known As:
Best Western Syracuse Airport Hotel Syracuse
Best Western North Syracuse
Syracuse Best Western
North Syracuse Best Western

44 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Number of rooms
95

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