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All 31 Syracuse hotels

BEST WESTERN Syracuse Airport Inn

2.5 of 5 Hotel   |   900 Col Eileen Collins Boulevard, Syracuse Hancock International Airport, Syracuse, NY 13212
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Ranked #17 of 31 hotels in Syracuse
A recent review
5 of 5 stars reviewed yesterday
Jay A Syracuse, United States
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201 people have reviewed this hotel

Traveler rating
    36
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    59
    26
    13
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63
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30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Syracuse, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Everything was great at Airport Inn. Earl was very pleasant and personable. He went out of his way to see that my family was taken care of. I would definitely recommend the accommodations here to any and all of my friends. It's a very nice place to stay and close to everything.

Review collected in partnership with Best Western

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Ogdensburg,NY, United States
1 review
4 of 5 stars Reviewed 1 week ago

My wife and I stayed here for one night (which turned to 2 nights after our flight was changed). The Airport Inn was very accommodating, clean and hospitable. The staff was congenial and helpful. The location isn't vacation-type, but it's next to the airport so we didn't expect that. It suited the purpose of our trip.

Review collected in partnership with Best Western

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BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Michael S, Thank you for taking the time to review our Hotel on Trip Advisor following your stay with us. Your comments on our performance were most generous and shall be passed on to the appropriate staff members. It is always gratifying to know that our efforts were effective and appreciated. We appreciate your patronage and hope you will... More

Toronto, Canada
Contributor
18 reviews 18 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is very close to the airport and convenient when you have an early flight. It needs up updating (new carpets, updated fixtures, etc.) but for one night it does the trick. The staff we had were helpful, and the breakfast was ok.

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BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear CdnTravelGal79, Thank you for taking the time to review us on Trip Advisor following your visit to the BEST WESTERN Syracuse Airport Inn. We are disappointed we failed to meet your expectations and we appreciate your constructive critique of our Hotel. We appreciate your patronage and hope you will stay with us again the next time you are in... More

Detroit, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

Terribly outdated and filthy. Light bulbs were burnt out, the fixture in the shower was either too hot or too cold, the carpeting throughout the hotel is disgusting, and the bed had to be 20 years old. I will never stay here again.

Review collected in partnership with Best Western

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BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear James B, I appreciate your taking the time to review our Hotel on Trip Advisor and hope you will accept my apologies for any inconvenience you experienced. Although embarrassed by the circumstances you have related, I appreciate you taking the time to bring them to my attention in such a comprehensive form so that each incident could be thoroughly... More

Kingston, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I recently stayed two separate times at this hotel. True, the convenience is great, as it is only about 300 yards to the airport. The rooms were small, reminding me of a roadside motel. First stay was ok, but the second one had a large black hair on the soap rack in the shower, as well as one on the... More

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BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear sjbert, Thank you for your review of our Hotel on Trip Advisor. I hope you will accept my apologies for any inconvenience you experienced. We pride ourselves on our professionalism in the business of making our Guests comfortable and greatly appreciate your taking the time to let us know how we can improve. We appreciate your taking the time... More

Manchester
Contributor
18 reviews 18 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Comfort: VG. Staff: Exc. Room: G. Cleanliness: Exc. Breakfast: VG. Value for money: Very Good! If you need a hotel convenient to the airport that's clean and comfortable, plus not too expensive, this airport Best Western truly can't be beat. Best of all, the staff are a group of hard-working people who aim to please - they really are tops.... More

Review collected in partnership with Best Western

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BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear KCoff, Thank you for taking the time out of your busy schedule to write such a nice review of our Hotel on Trip Advisor. We are so very pleased you found our Hotel and staff to your liking. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts.... More

Toronto
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

This facility is definitely showing its age, however the staff at the front desk were extremely nice to us as we arrived in a brutal snowstom on our way to Delaware. We stayed at it agin on the way back and agin the staff were nice, along with the on-site bartender. The breakfast in the morning was very good and... More

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BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear SMA714, On behalf of the staff of the Best Western Syracuse Airport Inn, I would like to thank you for staying with us. I hope that you found our accommodations satisfactory and services excellent. We try in every way possible to offer you the finest service, as we think our guests deserve the best treatment. Your comments will help... More

Brockville, Canada
1 review
4 of 5 stars Reviewed 4 weeks ago

Great hotel if flying from Syracuse. Early morning shuttle from the hotel, and pick up as well. Rooms are clean, staff is friendly. Free breakfast. Hotel restaurant offers a nice variety and there is also a bar/lounge. Drawback - 2 floors, no elevator. Fine if you have one carry-on, but anything over that is a bit much. Never used the... More

Review collected in partnership with Best Western

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BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear LFL18, Thank you for taking the time to review our Hotel on Trip Advisor. It is gratifying to know that our performance was appreciated. We are glad you found our Hotel and staff to your liking. The pool is spectacular in the summer. We hope you get a chance to come and enjoy it. We appreciate your patronage and... More

erie, pa
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were put up here after our flight had to be canceled. A very nice clean hotel. Front desk staff was very nice when they were swamped with an entire plane load of people. They made us all feel welcome and like we could relax and get comfortable. They also made sure we would have a shuttle for our early... More

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BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear nurse1sue, Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our Hotel. We certainly enjoyed having you stay with us. We consider dedicated and competent staff members our most valuable asset. Thank you for your kind comments regarding our staff and services to your group of... More

Lindsay, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed March 18, 2014

This hotel is right at the airport, and it is quiet. Very easy to get to and plenty of parking. Friendly staff, good restaurant and servers, clean and appealing. The rate was reasonable and affordable.

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear pacanuck, Thank you for your kind review of our Hotel on Trip Advisor. We appreciate you taking the time out of your busy schedule to let us know how your stay was. We are very pleased that you found our Hotel and Staff friendly and accommodating and hope that you will stay with us the next time you are... More

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Additional Information about BEST WESTERN Syracuse Airport Inn

Also Known As:
Best Western Syracuse Airport Hotel Syracuse
Best Western Syracuse Airport Hotel
Best Western Syracuse
Best Western North Syracuse
Syracuse Best Western
North Syracuse Best Western
Best Western Syracuse Airport
Address: 900 Col Eileen Collins Boulevard, Syracuse Hancock International Airport, Syracuse, NY 13212
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 31 hotels in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Syracuse Airport Inn 2.5*
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