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BEST WESTERN Syracuse Airport Inn

2.5 of 5
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900 Col Eileen Collins Boulevard, Syracuse Hancock International Airport, Syracuse, NY 13212
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BEST WESTERN Syracuse Airport Inn
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Ranked #16 of 30 Hotels in Syracuse
A recent review
3 of 5 stars reviewed 2 days ago
Matt M Ottawa, Canada
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304 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ottawa, Canada
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel is as basic as it gets. We came here late at night after a long flight from Orlando. The front desk was a little rude but other than that good. The area isn't really that nice, we saw some gang activity. The beds were comfortable and the breakfast was okay. It's handy if you have a late night... More 

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Senior Contributor
22 reviews 22 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Not a bad place. Friendly staff and food court. Clean room and comfortable. It has a parking service if you want to keep your car there and not at the airport it makes it easier if you have to return and stay there. Ill return there again because it makes a less-stressful trip. No hassle stay.

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BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Flytying1956, Thank you for taking the time out of your busy schedule to write such a complimentary review of our Hotel on Trip Advisor. We appreciate your kind comments about our Hotel and services and your remarks have been passed on to those staff members. We appreciate your patronage and hope you will stay with us again at the... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The customer service was friendly. The room had a great amount of space, so it was comfortable, and it was decently equipped. It was right next to the airport, so it was the perfect location considering my early departure the following morning. There is also a small bar and grill present within the hotel, and the food is pretty good.... More 

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BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Leonard J W, Thank you for taking the time out of your busy schedule to write such a complimentary review of our Hotel on Trip Advisor. I am disappointed we failed to handle all of your requirements in a satisfactory manner. Your observations have aided us in locating areas of our service needing improvement. We appreciate your patronage and... More 

Plattsburgh, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The availability of breakfast at 4 AM was wonderful. There was a good selection of hot and cold items for breakfast. Nice basic room. The bed was comfortable. Very accommodating. I would stay there again.

Review collected in partnership with Best Western

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BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Mark C, Thank you for taking the time out of your busy schedule to write such a complimentary review of our Hotel on Trip Advisor. It is always gratifying to know that our performance was effective and appreciated. I am glad you were able to enjoy our Breakfast Buffet. I am grateful you took the time to let us... More 

Ithaca, New York
1 review
4 of 5 stars Reviewed 1 week ago

Although I live only 1.5 hours from Syracuse airport, I sometimes stay at the hotel if I don't want to drive late at night. It is very convenient for airport travelers. The shuttle bus goes within minutes of your request in most cases. The rooms and hotel are nice--I would rate it a very nice "3 star* hotel.

Review collected in partnership with Best Western

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BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear byline-Prof, Thank you for taking the time out of your busy schedule to review our Hotel on Trip Advisor. Thank you for your kind comments regarding our staff and service. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We appreciate your patronage and hope you will... More 

Frankford, Canada
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My friends and I stayed here while returning from a road golf trip to North Carolina. We had not booked ahead but the very friendly, helpful staff quickly checked us in and gave directions to local shopping. The restaurant staff were extremely friendly, courteous and efficient (even helped us find the available NHL play-off channels). The meals we ordered were... More 

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BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear 449Alex, Thank you for your comments concerning your stay at the Best Western Syracuse Airport Inn. It is always gratifying to know that our performance was effective and appreciated. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. However, we do offer Express check out service and... More 

Charleston, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Food and beverage personnel lack people and hospitality skills. Location is very convenient to the airport. Rooms are adequate. Price should be lower for the quality, but convenience makes up for it. Food quality is poor. Prepackaged fake food. Fast food would be an improvement!

Review collected in partnership with Best Western

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BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Malcolm K, Thank you for your comments concerning your stay at the Best Western Syracuse Airport Inn. I appreciate your taking the time to review our Hotel and hope you will accept my apologies for any inconvenience you experienced. I am disappointed we failed to give you the fine service and consideration we strive for with all our guests-the... More 

Amherstview, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have stayed several times before flying out of Syracuse. Staff are always helpful. meals at restaurant on site good and breakfast also. easy shuttle over to airport. went above and beyond, came home after snow storm and shuttle driver had our vehicle parked out front, cleared off, and running . We just had to hop in and drive home.... More 

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BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear mickey4us, Thank you for taking the out of your busy schedule to write such a complimentary review of our Hotel. I appreciate your kind comments regarding our staff and service. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We appreciate your patronage and hope you will... More 

Marcy, New York
1 review
2 of 5 stars Reviewed 2 weeks ago

Employee rude, people in and out of back door all night. Slamming. Toilets old don't work half the time. Pillows smell old. Again convince of hotel to airport is great. Not much more to write about ".....................

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BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Michele K, Thank you for taking the time to review our Hotel on Trip Advisor following your visit to the Best Western Syracuse Airport Inn. I am disappointed we failed to handle all of your requirements in a satisfactory manner and I appreciate your constructive critique of our performance. You have alerted us to an area needing attention and... More 

Evans Mills, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Stayed here overnight in order to catch a early morning flight. Accessibilty to the airport is perfect. The Rates for the room compared to the hotel/room conditions don't match. But I guess we pay for convenience. Upon getting to my room I found alot of hair from previous occupants which let me know the room wasn't thoroughly cleaned.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear James C, Thank you for taking the time to review our Hotel on Trip Advisor following your recent visit to the Best Western Syracuse Airport Inn. I am disappointed we failed to handle all of your requirements in a satisfactory manner and I appreciate your constructive critique of our performance. You have alerted us to an area needing attention... More 

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