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All 30 Syracuse hotels

BEST WESTERN Syracuse Airport Inn

2.5 of 5 Hotel   |   900 Col Eileen Collins Boulevard, Syracuse Hancock International Airport, Syracuse, NY 13212
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BEST WESTERN Syracuse Airport Inn
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Ranked #16 of 30 Hotels in Syracuse
A recent review
5 of 5 stars reviewed 1 week ago
Kelly W Vestal, United States
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262 reviews from our community

Traveler rating
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    91
    70
    34
    15
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Vestal, United States
1 review
5 of 5 stars Reviewed 1 week ago

Very friendly staff, helpful. Nice hotel. Good food. Convenient to airport. Only downfall was that we had to pay parking for the week we left our car there. Still, cheaper than the airport. Amenities in the room so we didn't have to worry about bringing our own.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Kelly W, Thank you for your cooperation in taking the time to write a review of our Hotel on Trip Advisor following your recent stay with us. Your comments on our performance were most generous and shall be passed onto the appropriate staff members. It is always gratifying to know that our efforts were effective and appreciated. We appreciate... More 

Belleville, Ontario, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel met all of our needs. It was right at the airport, easy to find and close to major shopping. Staff were friendly and helpful, and the room was well-appointed and comfortable. We found the bedding to be too heavily scented. I also dislike short pillows, but that may be a personal preference.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Dorothy T, Thank you for your cooperation in taking the time to complete a review of our Hotel on Trip Advisor following your recent stay with us. Your comments on our performance were most generous and shall be passed on to the appropriate staff members. It is always gratifying to know that our efforts were effective and appreciated. I... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Very convenient to Syracuse airport, early breakfast/buffet available, as well as shuttle service. Staff, Curt, was also very helpful. We were upgraded to a larger room, but it was next to the ice maker which did make noise throughout the night. We would definitely stay here again if we are flying in or out of Syracuse Airport.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear 101briced, Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our Hotel. We certainly enjoyed having you stay with us. We consider competent and dedicated staff members like Curt our most valuable asset. He was pleased that you acknowledged his efforts. We appreciate your patronage and... More 

Canton, United States
Contributor
14 reviews 14 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel provides a shuttle to the airport but is also within easy walking distance of the terminals. Breakfast has a reasonable choice including make-your-own waffles and a variety of yoghurts - and is available from 4 am onwards for early travelers. The room was comfortable though the heating/ac unit was noisy.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Celia N, Thank you for your cooperation in taking the time to review our Hotel on Trip Advisor following your recent stay with us. Thank you for your kind comments regarding our staff and service. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know... More 

Garden Grove, California
Contributor
13 reviews 13 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Yes, the bed is good and the staff friendly and helpful but if I can hear the voices of the guests in the next room even when they are speaking with quiet voices then the bed is of no use for sleeping. I arranged to stay at this hotel because of an early flight but I should have just saved... More 

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear HikeAroundtheWorld49, Thank you for your cooperation in taking the time to review our Hotel on Trip Advisor. I am disappointed we failed to give you the fine accommodations we strive for with all our guests. Please know that your comments have been reviewed in detail with our Front Desk staff and steps have been taken to ensure these faults... More 

2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed one night because we had an early morning flight. They took us to the airport in the morning and were waiting for us when we returned. Best desk clerk ever. She really made us welcome. Breakfast. Was ready at 4 in the morning. Waffles were great.

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Debra S, Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent visit at our Hotel. We certainly enjoyed having you with us. We consider dedicated and competent staff members our most valuable asset. Thank you for your kind comments regarding our staff and service. We appreciate your patronage... More 

Palm Harbor, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Best Western was just what was needed in our stop over in Syracuse. The hotel was close to the airport and the lounge was nice. We enjoyed our stay. The beds were good and the staff was very friendly and helpful.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Charlotte K, Thank you for taking the time out of your busy schedule to write such a complimentary review of our Hotel on Trip Advisor. It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction. I hope you had a wonderful Birthday.... More 

Cocoa Beach, Florida
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The front desk staff was helpful and friendly. The hotel is very well-situated being actually AT the airport. The property is being renovated, which is good news because it is in need of updating. It has a very institutional feeling and is dated; however, I assume that will be addressed when construction is finished. The beds were clean and comfortable.... More 

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear jinkabel, Thank you for your cooperation in taking the time to review our Hotel on Trip Adviser following your recent visit. I am disappointed we failed to live up to your expectations in a satisfactory manner. Your observations have aided us in locating areas of our service needing improvement. We appreciate your kind comments about our staff and your... More 

Madrid
Contributor
15 reviews 15 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 11, 2014

If you want a functional hotel that is acceptably clean, right across the street from Syracuse Airport, this is the hotel for you. Other than the location, I can think of no other reason to stay in this utterly charmless place, with its somewhat dangerous showers (i.e. very slippery bathtub without a mat or a grab bar on the wall).... More 

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Lola_in_Spain, Thank you for your cooperation in taking the time to review our Hotel on Trip Advisor following your recent stay with us. I am disappointed we failed to meet your expectations and requirements in a satisfactory manner. Your observations have aided us in locating areas of our service needing improvement. We appreciate your kind comments about our staff... More 

jacksonville, United States
1 review
5 of 5 stars Reviewed November 8, 2014

It is not easy saying good-bye to someone you love...lots of emotions surface.No matter what hour of the day or night, there was staff always avaible to comfort me. Being in a city that I had always associated with as my sister's home and traveling there back and forth for seven months could have been very sad...but I found in... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWSAIGM, General Manager at BEST WESTERN Syracuse Airport Inn, responded to this review

Dear Mischelle T, I wanted to take a moment to tell you how very concerned I was to learn of your loss. The staff at the Best Western Syracuse Airport Inn and I are always concerned about the well-being of our Guests. We appreciate your patronage and hope that you come stay with us again if you are in the... More 

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Additional Information about BEST WESTERN Syracuse Airport Inn

Address: 900 Col Eileen Collins Boulevard, Syracuse Hancock International Airport, Syracuse, NY 13212
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Syracuse Airport Inn 2.5*
Number of rooms: 95
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Also Known As:
Best Western Syracuse Airport Hotel Syracuse
Best Western North Syracuse
Syracuse Best Western
North Syracuse Best Western

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