Stayed for 2 nights in a room with two double beds and a kitchenette in the room. The fridge was noisy. The overall quality of the room furnishings, amenities were just average. Shower curtain instead of shower door- gross...shower curtains are for Marriott's and Holiday Inn's. Downtown Syracuse is a ghost town. I had dinner at a restaurant recommended by...
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Dear Boaterswife: Thank you for taking the time to post your review on TripAdvisor. We are sorry that your visit to our hotel and Syracuse was less than exceptional. We continue to improve upon our property and your comments are very helpful. We appreciate your patronage and hope you will give us another chance to serve your lodging needs should...
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I was in Syracuse for business for three days and was lucky enough to stay here. The best part of the stay is the staff - not only the front desk, but the cleaning staff and especially the breakfasts make by Chef Chris! An expert omelette maker and a very nice guy to talk to! One morning we happened to...
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Dear Autismfamily,
Thank you so much for being out guest and leaving a review on Tripadvisor. We are so happy you enjoyed your stay. Thank you so much for the kind comments regarding our staff and our service. We certainly agree with you when it comes to our Chef- he is one of the nicest guys you'll meet and we...
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After staying for three days at the Jefferson Clinton in Syracuse, I understand their #1 ranking in Syracuse. Indeed, they would be #1 in so many places. Here is why:
Location: I know that Syracuse is not exactly a wild and crazy sort of place. But, Armory Square is a nice downtown location with various dining and pubbing options a...
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Dear BrooklynMel,
Thank you for choosing to be our guest and sharing your experience on Tripadvisor.
We thank you for all of your kind words and praises! We share all of our reviews with the staff and I know that they will be delighted to read yours. We look forward to having you as a guest again in the future!...
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My boyfriend and I went down to Syracuse from Canada to do some Thanksgiving weekend shopping. We hadn't booked a hotel and were confused about where to stay when we got to Syracuse. We stumbled upon the Jefferson Clinton Hotel and the staff were so attentive and inviting, which made choosing this hotel a no-brainer. The exceptional service continued throughout...
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Dear Blackchrysanthemum,
Thank you for writing such a kind review on Tripadvisor, we are very happy you happened to find us and enjoyed your stay. We will definitely pass on your comments for all of our staff to read and enjoy. We look forward to your next visit to Syracuse!
Best Regards,
Jamie
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The Jefferson Clinton Hotel is absolutely amazing. Had stayed there in 2009 while attending a concert and the experience last week was just as wonderful. The hotel is beautiful, staff are extremely friendly and helpful and the location of the hotel couldn't be better. Being completely non-smoking and pet-free was one of the things I liked best.
Everything about this...
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Dear ctfan_10,
Thank you for being our guest and for taking time to post a review on Tripadvisor. We appreciate your kind works and look forward to sharing them with our staff! We hope to see again when your travel plans bring you back to Syracuse.
Best Regards,
Jamie
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Of all the hotels I have stayed, my experience at the Jefferson Clinton Hotel was the worst. Our room was next door to a group of noisy partiers. They had been out but came back at 2:00 in the morning and were so loud they woke us up. I called the front desk and complained. They came up and broke...
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Dear Pamela G:
Thank you for being a recent guest of ours and we sincerely apologize about the problems you encountered while staying with us. We did have a chance to speak with another traveler in your party and are very appreciative for the feedback we received. This information is invaluable to us in our efforts to continuously improve. Thank...
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There's not a lot going on in Syracuse, NY, but the one active area at night is Armory square, and this hotel is right on it.
We decided to stay overnight after coming into town to see a play at the Crouse-Hinds theater, about a 10 minute walk. When we checked in, we were given a $20 gift card for...
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Dear NNYDad-
Thank you for being our guest and sharing your thoughts here on TripAdvisor. We are delighted to hear you enjoyed Armory Square while visiting Syracuse and hope to see you again.
Kind regards,
Steve Busch
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We stayed here in August for new parents orientation at Syracuse University. It was a bit of an adventure learning how to get around downtown, but we had that under control by the second day.
We were in one of the executive suites, which had ample room for us. I apparently had booked one of the hotel's packages, since we...
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Dear TigerBait:
We are grateful to have had you as our guest and are most appreciative of your kind review here on TripAdvisor. We are also delighted to know that you have signed up for our parents mailing and look forward to serving you again on your future visits to Syracuse.
Best regards,
Steve Busch
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The Jefferson Clinton is centrally located and just off the highway. The hotel is clean with a lot of ammentities including a complete complimentary hot breakfast. Free DVD movies are available for viewing which were new releases and complimentary popcorn. The bedding was wonderful. The bathroom included plenty of clean towels. My only comment would be that if you are...
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Dear Bumperchic-
Thank you for your kind review of our hotel and also being a guest of ours. We also appreciate you sharing some pointers that let future guests receive the most out of their upcoming visit. Thank you again and we look forward to seeing you upon your returns to Syracuse.
Kind regards,
Steve Busch
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I wish I had known in advance that I would be staying in a room the size of my walk in closet at home. Due to the hotel being booked up, I was unable to upgrade. There is no room to hang up clothes (only two hangers provided), no drawer space, shower only, no refrigerator, and an ironing board best...
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Dear Tim S:
Thank you for taking the time to speak with me directly. As mentioned, we apologize about the situation you encountered while staying with us. We are grateful for your patronage and clearly did not handle the matter appropriately. In addition to using this "mishap" as a training example, we have also made changes to our reservation system...
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183 Reviews
33 Reviews
