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Crowne Plaza, Suffern

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3 Executive Boulevard, Suffern, NY 10901 (Formerly Holiday Inn Suffern)
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Crowne Plaza, Suffern
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253 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza, Suffern
See the most recent reviews
East Brunswick, New Jersey
Contributor
11 reviews 11 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 17, 2012

My family and I made a reservation for 2 rooms, specifically requesting that they not be on the first floor. When we checked in, we were told that we all had been put on the first floor (and that there was nothing they could do about). We were also told that we had actually booked 4 rooms (not 2). Since... More 

Was this review helpful? Yes 1
Kevin W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued CP Guest, A huge "thank You" for sharing the feedback in regards to your recent visit to the hotel. I sincerely appreciate the lovely comments and have shared them with my team. Your suggestions and isues have been personnally addressed and I warmly apologize for any inconvenience you and your guest experienced. The Crowne Plaza Team truly values... More 

Breinigsville, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 15, 2012

Stayed here recently for a night after being in Suffern alittle too late to drive home. Exceptional rooms....42" TV, nice bed, chaise lounge in the room. All in all an excellent room. Lobby was decorated nicely with the pond, etc in it. Tried to eat at the restaurant but it either wasn't open or no one was working. Stood at... More 

Was this review helpful? Yes
Kevin W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Chris T, Thank you for the comments and valuable feedback. Glad to know you enjoyed the hotel especially the 42" flat acreen televisions. Not actually sure why you and your family were not greeted at the restaurant but I sincerely apologize for the inconvenience. My team and I appreciate the business and for choosing the Crowne Plaza Suffern. Hope... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 11, 2012

nice place, the door was not reset by housekeeping so when we left door was unlocked while we were out, fixed quickly. Hotel lobby is beautiful w big screen tv, but no sound. They should offer coffee in lounge so I dnt have to keep going to room. Overall this is a good value and nice hotel.

Was this review helpful? Yes 1
Management response:

Thank you for sharing the feedback and glad to know you enjoyed your visit. My team and I are sorry for the lock issue but glad to know it was quickly re-activated. Your coffee suggestion is a good one and I will discuss it with my owner. Again, thank you for choosing the hotel and hope to see you in... More 

Miller Place, New York
1 review
4 of 5 stars Reviewed July 8, 2012

After staying at the Crowne Plaza, we have returned many times just to get away for the weekend. It is a very comfortable, recently renovated hotel. Suffern is a small town with many restaurants. There are also several nice places to eat right near the hotel. We particularly enjoy an evening cocktail with our favorite bartender Bill. He always makes... More 

Was this review helpful? Yes
Management response:

Welcome back!!! Glad you enjoyed yourself once again. Thank you for the great feedback and as you know "thank you" for choosing the Crowne Plaza Suffern. More 

Brooklyn, New York
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 8, 2012

My husband and I spent a weekend here, and we were both impressed by our stay. We had our doubts (well, I had my doubts since I usually book the hotels and he chose this one), but the price was decent and there were few other places nearby to stay. The lobby is gorgeous, and we loved the way the... More 

Was this review helpful? Yes
Management response:

Dear CP Suffern Guest, I enjoyed reading your comments and sincerely thank you for the valuable feedback. As you know the hotel is very active on the weekends and several groups tend to keep the atrium area busy. I'm glad your husband requested a quiet room during your stay. Just an fyi, the hotel actually features "the Quiet Zone". This... More 

1 review
5 of 5 stars Reviewed July 6, 2012 via mobile

This is a wonderfully relaxing place to stay. Especially wonderful is your bar tender Bill, he has a great sense of humor and knows the meaning of customer service. Thank you

Was this review helpful? Yes
Management response:

First, thank you for taking the time to share your feedback, second, thank you for complimenting our bartender Bill. I agree, he certainly knows the values of genuine customer service along with a great sense of humor. Again, thank you for your business and hope to see you in the future. More 

Montreal, Canada
Contributor
13 reviews 13 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 4, 2012 via mobile

Newly renovated room, modern style. Lobby is very nice and spacious. Water fall and pond, very unique place! Very pleased with this place.

Was this review helpful? Yes
Management response:

Thank you for taking the time to describe your recent visit to the Crowne Plaza Suffern. I agree, it is unique with all the comforts of home. I'm pleased to know the staff made you feel welcomed and appreciated. All the best for safe travels in the future!!! More 

Myrtle Beach, SC
Contributor
14 reviews 14 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 2, 2012

I spent three nights at the Crowne Plaza Suffern, and enjoyed every minute of my stay. I was there several years ago when it was a Holiday Inn, and could not believe how beautiful the multi- million dollar renovation turned out. The room was so beautiful and comfortable, I could hardly wait to get back in the evening, to relax.... More 

Was this review helpful? Yes
Management response:

Dear EJD, My team and I appreciate the lovely comments and feedback. I'm pleased to know the CP Suffern exceeded your expectations and WOW'd you for three days with all the comforts of home. Hope to see you back in the future!!!!! More 

Philadelphia, Pennsylvania
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 21, 2012

We liked this hotel althogh it was in an industrial park. Suprisingly very quiet. Good place for business travelers and people who do not want to be around kids.Village of suffern is a few miles away. but airdale is about 1 mile away and has most amenities.Hotel itself was nice on the inside. No complaints.

Was this review helpful? Yes
Management response:

Hope all is well in Philadelphia. Thank you for sharing your comments regarding your recent visit to the CP Suffern. I'm glad to know you had a quiet stay and enjoyed the surroundings of the community. Hope to see you in the future!!! More 

Philadelphia, Pennsylvania
Contributor
12 reviews 12 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 18, 2012

I stayed for a wedding over the weekend and found the hotel fabulous. The decor is very modern and staff was excellent. I arrived around 11 knowing check in wasn't until 3 (we had a 3 hour drive and prefer driving in the morning). We were lucky enough to be able to check in and the front desk was very... More 

Was this review helpful? Yes 1
Kevin W, General Manager at Crowne Plaza, Suffern, responded to this review

Kitty....what a lovely review reagrding your recent visit to the CP Suffern. I appreciate the feedback and have shared it with the hotel team. Hopefully the wedding was just as good as your stay. Again, my genuine "thank you" for choosing the Crowne Plaza Suffern. More 

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