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Crowne Plaza, Suffern

3.5 of 5 3 Executive Boulevard, Suffern, NY 10901 (Formerly Holiday Inn Suffern)
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Certificate of Excellence 2014
Crowne Plaza, Suffern
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Crowne Plaza, Suffern
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246 reviews from our community

Traveler rating
    130
    77
    24
    6
    9
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47
56
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60
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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East Orange, New Jersey
1 review
1 of 5 stars Reviewed 1 week ago

My wife and I stayed at this hotel on 2/15/15 -2/16/15 so we could do do some valentines/ birthday shopping at the outlets(Woodbury Commons). This day was coldest day of the winter season at the time (below 0 degrees with wind chill) .Upon arrival (6:30 pm )our room thermostat read 62 degrees in the room,and I turned it up to... More 

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Michelle S, I apologize for the staff not moving you to a different room. This was a poor way too handle the situation. It will be reviewed with the staff. This room will be fixed. Please try us again. Bob Wilson General Manager More 

Vestal, New York
Top Contributor
94 reviews 94 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed for business - perfect location for me. The bed was really comfortable, the pillows were a good variety and also very comfortable. I had a little problem with controlling the temperature and didn't love the fact that the fan stayed on in the bathroom all the time - no ability to turn that off. A nice touch was that... More 

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear smilingtrips, Thank you for the 5 stars! We all appreciate it. We look forward to your return visit. Thank you. Bob Wilson General Manager More 

Bucharest, Romania
Senior Contributor
47 reviews 47 reviews
25 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 12, 2015 via mobile

The hotel is located at 20 minutes by car from Woodbury Common Outlet if you are interesting in shopping and if you are looking a good accommodation around the outlet.The rooms are clean and ok.The staff is very friendly trying to help you with all the informations required.The breakfast is not included in the room rate but you can buy... More 

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Adina123, Thank you for the 4 stars! We appreciate your comments and business and look forward to your return visit. Bob Wilson General Manager More 

Canada
Contributor
18 reviews 18 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 7, 2015

I had researched the hotels in the vicinity of the Woodbury Common Shopping Complex a bit. Reviews were very good for the Crowne Plaza Suffern, so we called the hotel and made a reservation. This hotel is ca. 20 miles from Woodbury Common, which is not too far. Front staff on the evening of our arrival as well as of... More 

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear lebonheur72, Thank you for the 5 stars! We all appreciate it. We are pleased that you took the time to research and read our outstanding reviews. We love our guests and they love us. I hope you had time on your way back to return to the Commons for some additional shopping. I hope you had a safe trip... More 

Bronx,NY
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 26, 2014

Stayed at the Crown Plaza for a family wedding. We were hosting a breakfast for family members. Spent $3,000. for the breakfast and it was an embarrassment. The bagels were actually bagelettes, , obviously frozen and defrosted via the microwave. food was cold. McDonalds could have done better. The bartender charged our room over $100.00 for drinks that were supposed... More 

Was this review helpful? Yes 2
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear MaggieBronx_NY, I apologize we did not live up to your expectaions. We all hope you have a a joyous 2015! Bob Wilson General Manager More 

Woodbury, New Jersey
1 review
5 of 5 stars Reviewed December 8, 2014 via mobile

The room was better than I expected. From the time I checked in until I checked out, the staff was accommodating & friendly. The food was very good & the portions were ample. Kyle & Pam in the restaurant are very good. If I ever go back to that area, I'd want to stay there again.

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 5 stars! We all appreciate it. I will pass your great comments to Kyle and Pam. We look forward to you visiting us again. Thank you Bob Wilson General Manager More 

Montreal, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 2, 2014 via mobile

Stayed here 2 nights before for a shopping spree at the Woodbury outlets. Very nice modern and clean hotel. Very quiet and comfy rooms. The buffet breakfast was good and had a good variety. The price more then fair. Better then the hotel's near the outlets. If you have to got at the outlets and want to stay over night... More 

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Wow! Thank you for the 5 stars and outstanding review. We all appreciated it and thank you. Please come back and visit us again soon. Bob Wilson General Manager More 

Pewaukee, Wisconsin
1 review
5 of 5 stars Reviewed December 2, 2014

We stay in hotels often throughout the year. We were very pleased with this hotel! Very clean! The room is spacious. You have your own thermostat. There is a Keurig coffee maker for you in the morning with reg, decaf or tea. The ice bucket and glasses in the room are high quality. The television is a large size flat... More 

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 5 stars! We all appreciated it. Please continue to visit us in the future. Thank you. Bob Wilson General Manager More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 1, 2014

Stayed hear for one night on Thanksgiving. Great property, clean, friendly staff. Close to Woodburry Commons (maybe 15min away) for Black Friday shopping. Breakfast was great and definitely worth the extra $10 that was charged. Room service was closed down due to the holiday but they accommodated by allowing you to order from your room if you went to pick... More 

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 5 stars! It is appreciated. We are glad we met all of your expectations. Thank you for staying with us. We all look forward to you visiting us again. Bob Wilson General Manager More 

Bellmawr, New Jersey
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed November 24, 2014

I have stayed here several times in the past few months for work. The hotel is always clean, the staff is very friendly and regardless of which section of the hotel I have stayed in, it is always relatively quiet. Out of the numerous hotels I have stayed in for work travel, this is by far the best and one... More 

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Lisa B, Thank you for one of the best reviews! We also appreciate the 5 stars! We are looking forward to your return visit. Thank you, Bob Wilson General Manager More 

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Additional Information about Crowne Plaza, Suffern

Address: 3 Executive Boulevard, Suffern, NY 10901 (Formerly Holiday Inn Suffern)
Phone Number:
Location: United States > New York > Suffern
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza, Suffern 3.5*
Number of rooms: 230
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Also Known As:
Crowne Plaza, Suffern Hotel Suffern
Holiday Inn Suffern
Suffern Holiday Inn

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