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Crowne Plaza, Suffern

Certificate of Excellence
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3 Executive Boulevard, Suffern, NY 10901 (Formerly Holiday Inn Suffern)
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Crowne Plaza, Suffern
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264 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Monroe, New York
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Nice hotel and quite relaxing atmosphere, spacious lobby and seating area. Very clean and quiet. Overall, I really enjoyed my stay here and would strongly recommend it should you be around in the area.

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear HarryNYS, Thank you for the 5 stars and the excellent review! We all appreciate it. Please come back and visit us soon. Bob Wilson General Manager More 

Falls Church, Virginia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I planned on arriving late so I request a late check-in, and they happily obliged. When I arrived around 1am the front desk staff was very pleasant and helpful (not always a norm for midnight staff) and informed me I was upgraded. I was given a suite (I had paid for a regular King Bed) near the elevators. This may... More 

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Michael W, Thank you for the 5 stars! We all appreciate it. Please come back and visit us again. Bob Wilson General Manager More 

New City, New York
Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

Very nice hotel,Big open lobby with a resturant,and fountain in the lobby. Cleanest hotel bathroom I ever seen and clean and a clean bed. It had a Firm mattress with soft pillows and one firm one. I got the king bed so it came with a big chair and they had a big LG flat screen TV. I can say... More 

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear modernman2015, Thank you for the 4 stars! We all appreciate it. We are pleased you had a comfortable stay. Please come back and visit us soon. Bob Wilson General Manager More 

Saratoga NY
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Clean, comfortable, and modern. And quiet! Easy access to the NY State Thruway. We decided to try to check in early (11:45) otherwise, we would not have been able to check in until around midnight. They graciously allowed us to check in. My only regret is that we didn't spend a bit more time there. This hotel has lots of... More 

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear fairgal, Thank you for the 5 stars! We all appreciate it. Please come back soon and spend a little more time with us. Bob Wilson General Manager More 

San Juan, Puerto Rico
Level Contributor
44 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

During the past 2 months, I stayed twice at this Crowne Plaza Hotel. Their staff is quite good and attentive. The lobby-restaurant-bar is nice concept with lots of flexibility. Decoration is superior and shows a good taste. Access from JFK airport is easy and relatively quick, through various routes. Rooms service is fine and usually fast. There are a few... More 

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear TRMO510, Thank you for the 5 stars and the great review! We all appreciate it. All of us thank you for the wonderful comments. We look forward to your return visit. Bob Wilson General Manager More 

Thornhill, Canada
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I travel a lot, for both business and pleasure. We are at the CP in Suffern, NY right now as I write this, for a family wedding--what an incredibly amazing hotel!! From the second you walk into the front lobby and are greeted with a warm smile, to the minute you walk into your well-appointed hotel room... More 

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear keezster, Thank you for the 5 stars and the unbelievable review! We all appreciate it. Please stop by and say hello. It would be an honor to meet you. Bob Wilson General Manager More 

Tampa, Florida
Level Contributor
62 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This was a business stay for a week's time, had very nice room on first floor but several issues were the cause of the rating that we gave. First, the bathroom had many bugs, including black spider, on several occasions. Second the heater/ac unit runs often and is very noisy. Third, the bed was very uncomfortable - hard and high... More 

Was this review helpful? Yes 1
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear gleem, We truly apologize for the troubles you encountered during your stay. We strive to provide the very best in guest service, and we did not live up to this standard for you during your stay. We will address these situations with our staff and coach them so this will never happen again. Again, we apologize for all the... More 

New York
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Second time visiting this immaculate, serene well kept Hotel. From the nice people at desk, to the amazing omelette maker to the great service and sweet hotel I recommend this one as a gem!!! The beds are comfortable, amenities great and the shower is amazing!!!

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 5 stars and the amazing review! We all appreciate the kind words. We look forward to your return visit. Bob Wilson General Manager More 

UK
Level Contributor
45 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My first time at this hotel as the hotels I usually use in the area were all booked. The hotel is a large property and feels spacious as a result. The rooms are a good size and I would say recently refurbished. Mine was excellent, possibly a bit dark, but very comfortable and I much prefer having a proper shower... More 

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 4 stars! We all appreciate it. We look forward to your return visit. Bob Wilson General Manager More 

Enterprise, Alabama
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2015

One word can sum up our stay, amazing! The room was wonderful, a well thought out design. The bed was like sleeping on a cloud and the bathroom was gorgeous with many thoughtful amenities including a lighted wall mounted mirror. The check in/out staff was friendly and the housekeeping staff was eager to please. Clean grounds and convenient location to... More 

Was this review helpful? Yes 1
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Sheryl R, Thank you for the 5 stars and the AMAZING review! We all appreciate it and look forward to you return visits. Bob Wilson General Manager More 

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