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All 2 Suffern hotels

Crowne Plaza, Suffern

3.5 of 5 Hotel   |   3 Executive Boulevard, Suffern, NY 10901 (Formerly Holiday Inn Suffern)
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85%
Ranked #1 of 2 hotels in Suffern
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Wendy F Yonkers, New York, United States
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209 people have reviewed this hotel

Traveler rating
    113
    65
    21
    4
    6
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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English first
Yonkers, New York, United States
Senior Contributor
48 reviews 48 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I blocked rooms for our wedding which was taking place about 20 minutes away in Central Valley. From the get go our sales manager was very accommodating and willing to work with us and assist with not only the rooms but transportation as well. I ended up in staying in two different rooms during our stay -... More

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New York City, New York
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed yesterday NEW

Just back from a family weekend at the Crowne Plaza, Suffern. Although it appeared that the front desk was well-staffed, chaos reigned as we checked-in to our respective rooms. We trekked through the cavernous lobby and took the elevator to our floor. Room No. 1: card keys didn't work. Room No. 2: 4:15 p.m. and the room was not yet... More

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Williamsburg, Virginia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

The service was excellent and the room well appointed. The beds were very comfortable. The room was a bit small for the family of 4 but we managed just fine. We will stay there again if there is availability which seems to be in short supply for an upcoming trip. The renovation looks great and even though the atrium was... More

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear HayesP_13, Thank you for the 5 Stars! It is appreciated. We hope you enjoyed your your trip. Please come and visit us on the return trip. Thank you again. Bob Wilson General Manager More

Wilkes-Barre, Pennsylvania
Contributor
11 reviews 11 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We recommend this hotel, as we did last time we stayed here. However, we noticed a complaint from last year still exists. So let’s do this. First the positives (which are many). The hotel is beautiful. The rooms have a modern décor, are spacious and super clean. We mean CLEAN. The first morning of our stay I took a shower... More

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Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Scott_Nancy66, Thank you for the 5 stars! I am pleased that we outshined in the hotel but am disappointed that we couldn't do the same in the restaurant.. We have change our menu's since last year and have added many new items. We do offer many other items on our lounge menu which I would assume was not offered... More

1 review
5 of 5 stars Reviewed 2 weeks ago

Ignore bad reviews! First time in Westchester area. Very pleased with this hotel. Bill the bartender makes phenomenal French martinis! Pillows and bed are very comfy (even by my pampered standards!). No pool, but beautiful cascading waterfall overgrown with foliage in the main commons/bar area. Very good ambiance!

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Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Nancy J, Thank you for the 5 stars. I will pass your excellent comments onto Bill. Hope to see you back again soon. Bob Wilson General Manager More

Seattle, Washington
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was here for a work event and everything seemed to go smoothly. The nice, open area in the center of the hotel made it really fill large inside and the rooms were comfortable enough to get a good night's sleep.

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Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Brian W, Thank you for the 4 stars. Please come back and visit us soon. Bob Wilson General Manager More

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Nice facility, but poor staff service, always frustrated(front desk and breakfast or restaurant waitress) Not that cheap for non central area, rooms are clean and good but main window facing interior lobby

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, I apologize for your poor experience. This will be reviewed with the staff so we may improve. Bob Wilson General Manager More

Montreal, Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Nothing but good things to say here! All the staff, from the check in counter, to the Koi Lounge bartender, to the Manager and the cleaning staff, they were all excellent. Everything we asked for, commented about, or mentioned were heard and dealt with. Our room was nice, big, and clean with a very comfortable bed. *If you stay here,... More

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 5 stars! We are excited that you enjoyed your stay and look forward to your return visit. Bob Wilson General Manager More

Atlanta, Georgia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 10, 2014

I was pleasantly surprised by the nice, modern furnishings of the hotel. our room was strange that we had floor to ceiling windows in to the atrium and the walkway going past, so we always had the blinds shut and not other outside light: great for sleeping late, but strange for the awake times. clean and comfortable. had iron and... More

Was this review helpful? Yes 1
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the comments. Most of our stations are HD but there a few that are not available through the vendor but we are working on changing. Please come back and visit us again. Bob Wilson General Manager More

New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 9, 2014

When first arriving, I thought it was just a plain hotel but upon entering I was proven wrong. I love the modern look they went for, and their koi pond. Their lobby is quite "outdoorsy", which makes it different (in a good way). The room also had a modern touch but the tv wasn't HD (my only complaint about the... More

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Astrid B, Thank you for the 4 stars. Thank you for recommending our hotel. We look forward to your return visits. Bob Wilson General Manager More

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Additional Information about Crowne Plaza, Suffern

Address: 3 Executive Boulevard, Suffern, NY 10901 (Formerly Holiday Inn Suffern)
Phone Number:
Location: United States > New York > Suffern
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza, Suffern 3.5*
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Also Known As:
Crowne Plaza, Suffern Hotel Suffern
Holiday Inn Suffern
Suffern Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Suffern Crowne Plaza Hotel and Conference Center also known as the GEM of Rockland County is situated in a distinctive setting. It features 230 artfully renovated guest rooms and suites, Flagstone's Restaurant The Koi Lounge, a fully equipped 24 hour fitness center, and business center. It features the newest ballrooms in the county making it the perfect location for corporate conventions and meetings, weddings, bar/bat mitzvahs, and social events. Whatever the reason for your visit to our hotel, you can enjoy the tranquility of our countryside surroundings with easy access to the excitement of New York City. Not to be forgotten would be a shopping spree at the Woodbury Common Premium Outlets, with over 200 stores to choose from! ... more   less 
Number of rooms
230

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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