We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 2 Suffern hotels

Crowne Plaza, Suffern

3.5 of 5 Hotel   |   3 Executive Boulevard, Suffern, NY 10901 (Formerly Holiday Inn Suffern)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Crowne Plaza, Suffern to your Saves list
Crowne Plaza, Suffern
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
84%
Ranked #1 of 2 hotels in Suffern
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
Sultan S Riyadh, Saudi Arabia
  • Overview
  • Reviews (214)
  • Photos (95)
  • Amenities
  • Q&A
  • Room tips (58)
  • Location
  • More
true
Write a Review

214 people have reviewed this hotel

Traveler rating
    114
    66
    22
    6
    6
See reviews for
40
48
10
56
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Riyadh, Saudi Arabia
Contributor
13 reviews 13 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Good price . 20 min drive from the premium outlet . 40 min from manhattan . Cold rooms , i think they have a central air conditioning system which was so cold even when your turn off ur room AC . The internet is terrible , a lot of disconnects with slow speed .

Was this review helpful? Yes
Toronto, Canada
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is locating just off the highway in a quiet area. It is nicely decorated. Room was clean and the beds were comfortable. However, it has limited fitness and no swimming pool. Services from the receiption and the restaurant was great. I was hoping the food can be better consider it is a resturant. We were places in a... More

Was this review helpful? Yes
New York City, New York
1 review
2 of 5 stars Reviewed 6 days ago NEW

For the money ($300) not worth it at all. Lousy bed, noisy from the glass wall, water bottle $4 each not free, cleaning lady knocking on the door at 8 am to clean, less than 2 star rating. the room number that we stayed in was 160

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, I apologize that the staff knock on your door at such an early hour. This will be addressed. I too am very disappointed that you did not enjoy one of our suites. Please give us a second chance. Bob Wilson General Manager More

Chambersburg, Pennsylvania
1 review
2 of 5 stars Reviewed 1 week ago

I staid in this hotel in November 2013 and had a wonderful experience. I booked this trip expecting to come away with good impressions as well. I could not be more disappointed. I found stains and overall dirty towels awaiting me in my room's bathroom. This is completely unacceptable for a hotel that markets itself as an upscale, luxury destination... More

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valed Guest, I apologize for disappointing you on your last visit. All of this weill be reviewed with our staff so it does not happen again. Thank you for staying with us. Bob Wilson General Manager More

Yonkers, New York, United States
Senior Contributor
48 reviews 48 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I blocked rooms for our wedding which was taking place about 20 minutes away in Central Valley. From the get go our sales manager was very accommodating and willing to work with us and assist with not only the rooms but transportation as well. I ended up in staying in two different rooms during our stay -... More

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Wendy F, Congratulations on your wedding. We are honored that you chose us for the special occasion. Thank you for the 5 stars! Please come back and visit us again. Bob Wilson General Manager More

New York City, New York
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Just back from a family weekend at the Crowne Plaza, Suffern. Although it appeared that the front desk was well-staffed, chaos reigned as we checked-in to our respective rooms. We trekked through the cavernous lobby and took the elevator to our floor. Room No. 1: card keys didn't work. Room No. 2: 4:15 p.m. and the room was not yet... More

Was this review helpful? Yes 1
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, I apologize that we did not meet your expectations. Please try us again. Bob Wilson General Manager More

Singapore
Contributor
17 reviews 17 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for one of the weekend while on business trip in PA. The check-in was swift and proper and clear direction was given on how to get to the room 👍 Upon entering the room, the deco and the room setup really surprises me. It's really different from the Crowne Plaza which I was staying in PA. The difference is... More

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 5 Stars! It is appreciated. Bob Wilson General Manager More

Williamsburg, Virginia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 weeks ago

The service was excellent and the room well appointed. The beds were very comfortable. The room was a bit small for the family of 4 but we managed just fine. We will stay there again if there is availability which seems to be in short supply for an upcoming trip. The renovation looks great and even though the atrium was... More

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear HayesP_13, Thank you for the 5 Stars! It is appreciated. We hope you enjoyed your your trip. Please come and visit us on the return trip. Thank you again. Bob Wilson General Manager More

Wilkes-Barre, Pennsylvania
Contributor
11 reviews 11 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We recommend this hotel, as we did last time we stayed here. However, we noticed a complaint from last year still exists. So let’s do this. First the positives (which are many). The hotel is beautiful. The rooms have a modern décor, are spacious and super clean. We mean CLEAN. The first morning of our stay I took a shower... More

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Scott_Nancy66, Thank you for the 5 stars! I am pleased that we outshined in the hotel but am disappointed that we couldn't do the same in the restaurant.. We have change our menu's since last year and have added many new items. We do offer many other items on our lounge menu which I would assume was not offered... More

1 review
5 of 5 stars Reviewed 4 weeks ago

Ignore bad reviews! First time in Westchester area. Very pleased with this hotel. Bill the bartender makes phenomenal French martinis! Pillows and bed are very comfy (even by my pampered standards!). No pool, but beautiful cascading waterfall overgrown with foliage in the main commons/bar area. Very good ambiance!

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Nancy J, Thank you for the 5 stars. I will pass your excellent comments onto Bill. Hope to see you back again soon. Bob Wilson General Manager More

Owners: What's your side of the story?
If you own or manage Crowne Plaza, Suffern, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Crowne Plaza, Suffern? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza, Suffern

Address: 3 Executive Boulevard, Suffern, NY 10901 (Formerly Holiday Inn Suffern)
Phone Number:
Location: United States > New York > Suffern
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza, Suffern 3.5*
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Orbitz, Travelocity, Booking.com, Tingo, BookingOdigeoWL, Agoda, Despegar.com, Priceline, Hotels.com, Venere and Otel so you can book your Crowne Plaza, Suffern reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza, Suffern Hotel Suffern
Holiday Inn Suffern
Suffern Holiday Inn

95 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (41)
Viewed
Room/suite (13)
Viewed
Hotel & grounds (7)
Viewed
Bathroom (4)
Viewed
Other (17)

Management photos: Courtesy of the property manager

Viewed
All management photos (55)
Viewed
Room/suite (18)
Viewed
Business center/function rooms (3)
Viewed
Bathroom (2)
Viewed
Dining (6)
Viewed
Hotel & grounds (8)
Viewed
View from room (1)
Viewed
Other (17)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Suffern Crowne Plaza Hotel and Conference Center also known as the GEM of Rockland County is situated in a distinctive setting. It features 230 artfully renovated guest rooms and suites, Flagstone's Restaurant The Koi Lounge, a fully equipped 24 hour fitness center, and business center. It features the newest ballrooms in the county making it the perfect location for corporate conventions and meetings, weddings, bar/bat mitzvahs, and social events. Whatever the reason for your visit to our hotel, you can enjoy the tranquility of our countryside surroundings with easy access to the excitement of New York City. Not to be forgotten would be a shopping spree at the Woodbury Common Premium Outlets, with over 200 stores to choose from! ... more   less 
Number of rooms
230

Questions & Answers

Questions? Get answers from Crowne Plaza, Suffern staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer