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Crowne Plaza, Suffern

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3 Executive Boulevard, Suffern, NY 10901 (Formerly Holiday Inn Suffern)
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Crowne Plaza, Suffern
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310 Reviews from our TripAdvisor Community

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1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

One of the beds in our room was broken before we arrived - "fixed" - and broken again. The "restaurant" is overpriced considering the lack of quality of what you get. Twice I tried calling room service and was put on hold and then hung up on. The fitness equipment had a tv attached which was not programmed and the... More 

Helpful?
Thank Lauren L
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, While we are grateful for your feedback, it is disappointing to learn that other aspects of your stay were not as positive for you. We must apologize for the issues you mentioned regarding your stay. Your comments will be shared with our team in an effort to learn from your review and improve upon our offerings to... More 

Goshen, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Styled here for 3 nights with many family members for my mothers funeral. Bill the bartender and rest of staff could not have been more wonderful and accommodating during this difficult time. That being said the night security guard Manny could not have been ruder or more unpleasant. Clearly he is quite impressed with his uniform and "power". I was... More 

Helpful?
Thank Moirasmail
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, My condolences on your family's loss. I know it is a difficult time attending a loved ones funeral. I apologize for how you and your family were treated by Manny the security guard. This will be addressed so no other guest has to experience this behavior. I am pleased that you enjoyed Bill and the rest of... More 

Banner Elk, North Carolina
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I stayed here for two weeks and the room was super clean, the bed was very comfortable and the staff was very responsive. I had 2 light bulbs that burned out over the course of my stay and both times that I called, someone responded within 5 minutes. Room service was good and the food portions were huge! The hotel... More 

Helpful?
Thank lkat1992
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 4 stars! We all appreciate it. I apologize for any noise that woke you up. This is being addressed with the staff. We look forward to your return visits. Bob Wilson General Manager More 

Florissant, Missouri
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for 3 nights on a business trip. The hotel is very clean and the food is quite good. The room was comfortable. However, my room overlooked the atrium and the sounds of people in the bar and atrium gathering areas carried upward until well after 11:00 PM. A room away from the atrium would have been better. The... More 

Helpful?
Thank AuntGloria
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 4 stars! We all appreciate it. I apologize for any noise you heard. We were switching over our phone system last week and I was not aware of any guestroom phones not working. I apologize and this will be addressed. Please come back and visit us soon. Bob Wilson General Manager More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We enjoyed our 3 night stay .Very convenient to highway and many restaurants. Room was very clean and beds most comfortable! We were in an outside room which was very quiet. Staff was very quick to accommodate any requests we had.

Helpful?
Thank Joan S
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 5 stars! We all appreciate it. We look forward to your return visits. Bob Wilson General Manager More 

London, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 24, 2015 via mobile

I stayed here on business for 3 days and the room was well equipped and the bed extremely comfortable. I slept very well, there was no noise - so perfect from that point of view. The only criticism was the restaurant and lack of food choices - meaning there was no option but to eat out every night. For such... More 

Helpful?
Thank VanessaDonnelly
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear VanessaDonnelly, Thank you for the 4 stars. We all appreciate it. On your next stay with us, if you need a certain food choice, please ask your server. Our Chef is more than willing to make any item on request if possible. Bob Wilson General Manager More 

Charlotte, North Carolina
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 17, 2015

Very clean. Staff helpful. Don't book rooms w windows facing the atrium. Extremely noisy. Can hear music and voices. Makes for a less than perfect stay. This is something I've never experienced before here. Something to remember for next time. Overall the place is very good, but noise is a big drawback. Also when booking through third party , seems... More 

Helpful?
Thank jbordas
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, While we are grateful for your feedback and appreciation of our helpful associates, it is disappointing to learn that other aspects of your stay were not as positive for you. We must apologize for the issues you mentioned. Your comments will be shared with our team in an effort to learn from your review and improve upon... More 

Montreal, Quebec, Canada
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 16, 2015 via mobile

Stayed here one night before cruising out of Manhattan. The room was clean, modern and comfortable. Breakfast was good. The only small inconvinience was there was no tub in the bathroom and with a toddler it would have been nice. Also the hotel does not have a pool or hot tub so I would maybe stay somewhere else for longer... More 

Helpful?
Thank Tara L
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Tara L, Thank you for the 4 stars. We all appreciate it. On your next stay, you can request a room with a tub. We do have them available. Thank you. Bob Wilson General Manager More 

Prescott, Arizona
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 2, 2015

Stayed here for a volunteer project in Warwick. Very nice hotel. Large atrium area in center of hotel, great for visiting with fellow associates of the project who are staying here. The bar resteraunt was pretty good with a good menu. There also is a nice resteraunt off the large lobby. I would love to stay here again.

Helpful?
Thank David B
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear David B, Thank you for the 5 stars! We all appreciate it. We were sad to see you leave. Please come back and visit us again. Bob Wilson General Manager More 

Palm Coast, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 1, 2015

Traveling to upstate NY from Florida for Thanksgiving stayed overnight to have dinner with friends in Rockland. Lovely hotel, clean rooms and extremely pleasant staff. Near thruway which was a plus also.

Helpful?
Thank carolsW4463CC
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 4 stars! We all appreciate it. Please stop back again when you head south. Enjoy your Holiday Season. Bob Wilson General Manager More 

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