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Crowne Plaza, Suffern

Certificate of Excellence
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3 Executive Boulevard, Suffern, NY 10901 (Formerly Holiday Inn Suffern)
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Crowne Plaza, Suffern
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Crowne Plaza, Suffern
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251 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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Dallas, United States
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 1 week ago

This hotel has an extremely friendly staff. From my check in, housekeeping staff, dining in the restaurant downstairs, everyone was very nice. I had the hot breakfast buffet which is around $15 during the week. It was pretty good and overall, it was close since I was here on business. What I did dislike about the rooms is that they... More 

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Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 4 stars! We are happy that you had a wonderful stay with us. I apologize for you internet connection being slow. That should not of happened. Next time you visit us, please contact the front desk if this happens again. Bob Wilson General Manager More 

Istanbul, Turkey
Top Contributor
73 reviews 73 reviews
21 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Crowne Plaza Suffern is a very good choice to visit Woodbury Outlets. The hotel offers much more than standard inns offer. Rooms are modern, big and clean. The temperature can be adjusted to any degree which is really important for the ones who are not used to US standards that might be very cold for others. The staff is friendly... More 

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Imge K, Thank you for the 4 stars and the very good comments. We all appreciate it. We will look into the smell you mentioned. We look forward to your return visit. Bob Wilson General Manager More 

new york
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 9, 2015

The hotel is located right off the 287 which makes it super convenient if you're planning on visiting different neighboring locations. It's very close to the neighborhood coffee shop, restaurants and downtown suffern is about 10 mins away. For those bringing dogs, kakaik dog park is about 10 mins from the hotel. Dog park was busy on the weekend but... More 

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Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 4 stars! We all appreciate it. We look forward to your return visit. Bob Wilson General Manager More 

Marshfield, Wisconsin
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 9, 2015

I came here for a week to work and this is where I stayed. It was a very nice hotel. Staff was friendly, rooms were nice. Food at the restaurant/bar was pretty good. I got to know the 2 bartenders who were very nice. Bill/Jean thanks for your time! I found it a nice place to stay for a business... More 

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Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 4 stars! It is appreciated. We look forward to your return visit. Bob Wilson General Manager More 

East Orange, New Jersey
1 review
1 of 5 stars Reviewed February 23, 2015

My wife and I stayed at this hotel on 2/15/15 -2/16/15 so we could do do some valentines/ birthday shopping at the outlets(Woodbury Commons). This day was coldest day of the winter season at the time (below 0 degrees with wind chill) .Upon arrival (6:30 pm )our room thermostat read 62 degrees in the room,and I turned it up to... More 

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Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Michelle S, I apologize for the staff not moving you to a different room. This was a poor way too handle the situation. It will be reviewed with the staff. This room will be fixed. Please try us again. Bob Wilson General Manager More 

Vestal, New York
Top Contributor
97 reviews 97 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 30, 2015

Stayed for business - perfect location for me. The bed was really comfortable, the pillows were a good variety and also very comfortable. I had a little problem with controlling the temperature and didn't love the fact that the fan stayed on in the bathroom all the time - no ability to turn that off. A nice touch was that... More 

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Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear smilingtrips, Thank you for the 5 stars! We all appreciate it. We look forward to your return visit. Thank you. Bob Wilson General Manager More 

Bucharest, Romania
Top Contributor
51 reviews 51 reviews
26 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 12, 2015 via mobile

The hotel is located at 20 minutes by car from Woodbury Common Outlet if you are interesting in shopping and if you are looking a good accommodation around the outlet.The rooms are clean and ok.The staff is very friendly trying to help you with all the informations required.The breakfast is not included in the room rate but you can buy... More 

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Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Adina123, Thank you for the 4 stars! We appreciate your comments and business and look forward to your return visit. Bob Wilson General Manager More 

Canada
Contributor
19 reviews 19 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 7, 2015

I had researched the hotels in the vicinity of the Woodbury Common Shopping Complex a bit. Reviews were very good for the Crowne Plaza Suffern, so we called the hotel and made a reservation. This hotel is ca. 20 miles from Woodbury Common, which is not too far. Front staff on the evening of our arrival as well as of... More 

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Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear lebonheur72, Thank you for the 5 stars! We all appreciate it. We are pleased that you took the time to research and read our outstanding reviews. We love our guests and they love us. I hope you had time on your way back to return to the Commons for some additional shopping. I hope you had a safe trip... More 

Bronx,NY
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 26, 2014

Stayed at the Crown Plaza for a family wedding. We were hosting a breakfast for family members. Spent $3,000. for the breakfast and it was an embarrassment. The bagels were actually bagelettes, , obviously frozen and defrosted via the microwave. food was cold. McDonalds could have done better. The bartender charged our room over $100.00 for drinks that were supposed... More 

Was this review helpful? Yes 2
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear MaggieBronx_NY, I apologize we did not live up to your expectaions. We all hope you have a a joyous 2015! Bob Wilson General Manager More 

Woodbury, New Jersey
1 review
5 of 5 stars Reviewed December 8, 2014 via mobile

The room was better than I expected. From the time I checked in until I checked out, the staff was accommodating & friendly. The food was very good & the portions were ample. Kyle & Pam in the restaurant are very good. If I ever go back to that area, I'd want to stay there again.

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 5 stars! We all appreciate it. I will pass your great comments to Kyle and Pam. We look forward to you visiting us again. Thank you Bob Wilson General Manager More 

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