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Crowne Plaza, Suffern

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3 Executive Boulevard, Suffern, NY 10901 (Formerly Holiday Inn Suffern)
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1 room 1 guest
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Crowne Plaza, Suffern
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288 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Harrisburg
Level Contributor
80 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

above average hotel, nice property, easy access from highway. Huge atrium is rather beautiful, a great interior open space. Nice, understated rooms, modern furnishings, very large comfortable beds. A/C took a long time to cool room down. Quiet. Front desk help and friendliness a little uneven, but okay. Long walks to rooms, no carts for luggage. Has a nice weekend... More 

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear quantum99, Thank you for the 4 stars. We all appreciate it. Our breakfast buffet is available 7 days a week if you plan on visiting us during the week. Next time you stay with us, please asked the front desk for assistance with your luggage. They would be delighted to locate one of our luggage carts that are normally... More 

1 review
3 of 5 stars Reviewed 4 days ago NEW

Very clean hotel. Fast check-in and check-out but you have to pay for every extra including wifi, fridge and microwave. I expect wifi to be free in 2015 unless you are in Cuba. Besides being close to woodbury outlet, it is a sleep and go hotel. No pool, one restaurant, limited options. By the way, stay away from rooms that... More 

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear HB H, I apologize that we did not live up to your expectations. Since you last stayed with us in November 2014, we have placed complimentary refrigerators in every room. Our wifi is free and we have improved the signal strength. We continue to add items to our menu. Please come back and and try us again. Thank you.... More 

Edward
Level Contributor
79 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

My stay was short and the hotel was clean. The bed was comfortable, but I was disappointed the hair dryer in my room only had a "low" setting, as it took longer to get ready. The breakfast was included with my rate and was a nice buffet. I will stay again when in the area.

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Heather S, Thank you for the 4 stars! We all appreciate it. We will look into the hair dryer settings. Please come back and visit us. Bob Wilson General Manager More 

Bloomsburg, Pennsylvania
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Only complaint would be for the price of the room a swimming pool would have been nice. Comfortable room, great bathroom, comfortable lounge. Upon check in you are offered a breakfast buffet at a discounted rate, we purchased it and it was excellent and I highly recommend it! Will be making several trips to the area in the future and... More 

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 4 stars! We all appreciate it. We all look forward to your return visits. Bob Wilson General Manager More 

Dhahran, Saudi Arabia
Level Contributor
34 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We selected this hotel in Suffern, NY because it is near Woodbury outlet mall of New York. It is the best hotel in the area without any contest. We encountered little misunderstands. I had to complain and called their hotline number but the duty manager came in and offer to help. They need to train their reception staffs to be... More 

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 4 stars! We all appreciate it. I am pleased that any misunderstanding at the desk was clarified. Bob Wilson General Manager More 

Boston, Massachusetts
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Things you need to know: -hotel is clean, staff is friendly -no pool -restaurant is excellent though limited. I recommend the salad -has a mall lobby feel -suite was lovely, though I cannot vouch for the normal rooms. -some rooms face the "mall lobby" so you don't get outdoor light streaming in. It felt a bit strange.

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Barbara F, Thank you for the 4 stars! We all appreciate it and the nice review. Bob Wilson General Manager More 

Cherry Hill
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for a wedding recently. The hotel had a huge lobby, koi pond and plenty of places to sit. There is a bar that is a bit small but nice. The breakfast buffet had so many options and was delicious. The rooms were pretty standard but they gave you a sleep kit with lotion and spray... More 

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Nancois, Thank you for the 4 stars! We all appreciate it and the great review. Bob Wilson General Manager More 

New York City, New York
Level Contributor
77 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here with my wife in July 2015. Check-in staff was cordial and efficient. Room was clean and comfortable. Only two complaints were: 1) the bed was not comfortable, the mattresses seemed very old and in need of replacement 2) the clock radio was not functioning and the technician who came to repair it wasn't the friendliest. All in all,... More 

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 4 stars. I apologize that we fell short on the two items mentioned. This will be reviewed with our staff. Please come back and stay with us again. Bob Wilson General Manager More 

Montreal, Canada
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This new (or recently improved) hotel is about 20 minutes drive from Woodbury Premium Outlets. The design looks clean and tasteful in every place: lobby, room, even in the layout of rooms and services (the koi pond, for example, is a beautiful example of the 'Zen' touch added to the beauty of the place). Our room was very clean, comfortable... More 

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear portkey7, Thank you for the 5 stars! We all appreciate it. It was a beautiful review. We all look forward to your return visits. Bob Wilson General Manager More 

santa barbara ca
Level Contributor
68 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great little Crown Plaza in a quiet spot off the main roads with very quiet and clean rooms. If clean and quiet suits your style then this is a great place! The wifi is a bit weary but other than that they are a well managed little respite from the local traffic and businesses.

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear peternoone, Thank you for the 5 stars! We all appreciate it. Thank you for the nice words and the great review. Please come back and visit us again. Bob Wilson General Manager More 

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