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All 2 Suffern hotels

Crowne Plaza, Suffern

3.5 of 5 Hotel   |   3 Executive Boulevard, Suffern, NY 10901 (Formerly Holiday Inn Suffern)
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Ranked #1 of 2 hotels in Suffern
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Wendy F Yonkers, New York, United States
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212 people have reviewed this hotel

Traveler rating
    114
    65
    21
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
New York City, New York
1 review
2 of 5 stars Reviewed 3 days ago NEW

For the money ($300) not worth it at all. Lousy bed, noisy from the glass wall, water bottle $4 each not free, cleaning lady knocking on the door at 8 am to clean, less than 2 star rating. the room number that we stayed in was 160

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, I apologize that the staff knock on your door at such an early hour. This will be addressed. I too am very disappointed that you did not enjoy one of our suites. Please give us a second chance. Bob Wilson General Manager More

Chambersburg, Pennsylvania
1 review
2 of 5 stars Reviewed 1 week ago

I staid in this hotel in November 2013 and had a wonderful experience. I booked this trip expecting to come away with good impressions as well. I could not be more disappointed. I found stains and overall dirty towels awaiting me in my room's bathroom. This is completely unacceptable for a hotel that markets itself as an upscale, luxury destination... More

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valed Guest, I apologize for disappointing you on your last visit. All of this weill be reviewed with our staff so it does not happen again. Thank you for staying with us. Bob Wilson General Manager More

Yonkers, New York, United States
Senior Contributor
48 reviews 48 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I blocked rooms for our wedding which was taking place about 20 minutes away in Central Valley. From the get go our sales manager was very accommodating and willing to work with us and assist with not only the rooms but transportation as well. I ended up in staying in two different rooms during our stay -... More

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Wendy F, Congratulations on your wedding. We are honored that you chose us for the special occasion. Thank you for the 5 stars! Please come back and visit us again. Bob Wilson General Manager More

New York City, New York
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 1 week ago

Just back from a family weekend at the Crowne Plaza, Suffern. Although it appeared that the front desk was well-staffed, chaos reigned as we checked-in to our respective rooms. We trekked through the cavernous lobby and took the elevator to our floor. Room No. 1: card keys didn't work. Room No. 2: 4:15 p.m. and the room was not yet... More

Was this review helpful? Yes 1
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, I apologize that we did not meet your expectations. Please try us again. Bob Wilson General Manager More

Singapore
Contributor
17 reviews 17 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for one of the weekend while on business trip in PA. The check-in was swift and proper and clear direction was given on how to get to the room 👍 Upon entering the room, the deco and the room setup really surprises me. It's really different from the Crowne Plaza which I was staying in PA. The difference is... More

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Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, Thank you for the 5 Stars! It is appreciated. Bob Wilson General Manager More

Williamsburg, Virginia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

The service was excellent and the room well appointed. The beds were very comfortable. The room was a bit small for the family of 4 but we managed just fine. We will stay there again if there is availability which seems to be in short supply for an upcoming trip. The renovation looks great and even though the atrium was... More

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Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear HayesP_13, Thank you for the 5 Stars! It is appreciated. We hope you enjoyed your your trip. Please come and visit us on the return trip. Thank you again. Bob Wilson General Manager More

Wilkes-Barre, Pennsylvania
Contributor
11 reviews 11 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We recommend this hotel, as we did last time we stayed here. However, we noticed a complaint from last year still exists. So let’s do this. First the positives (which are many). The hotel is beautiful. The rooms have a modern décor, are spacious and super clean. We mean CLEAN. The first morning of our stay I took a shower... More

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Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Scott_Nancy66, Thank you for the 5 stars! I am pleased that we outshined in the hotel but am disappointed that we couldn't do the same in the restaurant.. We have change our menu's since last year and have added many new items. We do offer many other items on our lounge menu which I would assume was not offered... More

1 review
5 of 5 stars Reviewed 4 weeks ago

Ignore bad reviews! First time in Westchester area. Very pleased with this hotel. Bill the bartender makes phenomenal French martinis! Pillows and bed are very comfy (even by my pampered standards!). No pool, but beautiful cascading waterfall overgrown with foliage in the main commons/bar area. Very good ambiance!

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Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Nancy J, Thank you for the 5 stars. I will pass your excellent comments onto Bill. Hope to see you back again soon. Bob Wilson General Manager More

Seattle, Washington
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 24, 2014

I was here for a work event and everything seemed to go smoothly. The nice, open area in the center of the hotel made it really fill large inside and the rooms were comfortable enough to get a good night's sleep.

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Brian W, Thank you for the 4 stars. Please come back and visit us soon. Bob Wilson General Manager More

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 22, 2014

Nice facility, but poor staff service, always frustrated(front desk and breakfast or restaurant waitress) Not that cheap for non central area, rooms are clean and good but main window facing interior lobby

Was this review helpful? Yes
Bob W, General Manager at Crowne Plaza, Suffern, responded to this review

Dear Valued Guest, I apologize for your poor experience. This will be reviewed with the staff so we may improve. Bob Wilson General Manager More

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Additional Information about Crowne Plaza, Suffern

Address: 3 Executive Boulevard, Suffern, NY 10901 (Formerly Holiday Inn Suffern)
Phone Number:
Location: United States > New York > Suffern
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza, Suffern 3.5*
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Also Known As:
Crowne Plaza, Suffern Hotel Suffern
Holiday Inn Suffern
Suffern Holiday Inn

95 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Suffern Crowne Plaza Hotel and Conference Center also known as the GEM of Rockland County is situated in a distinctive setting. It features 230 artfully renovated guest rooms and suites, Flagstone's Restaurant The Koi Lounge, a fully equipped 24 hour fitness center, and business center. It features the newest ballrooms in the county making it the perfect location for corporate conventions and meetings, weddings, bar/bat mitzvahs, and social events. Whatever the reason for your visit to our hotel, you can enjoy the tranquility of our countryside surroundings with easy access to the excitement of New York City. Not to be forgotten would be a shopping spree at the Woodbury Common Premium Outlets, with over 200 stores to choose from! ... more   less 
Number of rooms
230

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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