The front desk staff was very pleasant until my very early morning checkout. Tricia was on duty and was very rude when I asked why my rate had gone up $42 for the last night of my 5 night stay as I had been told a set rate and was shocked by the increase. She then proceeded to call another... more

My rating of the hotel is based on comparisons with other Holiday Inn Expresses in other locations of the country - not other Long Island hotels - perhaps they are all disappointing. This one is very expensive and poorly maintained. The first impression of any hotel room (before you turn on the light) is the smell. This one smelled like... more

I visited this hotel with my son while touring Stony Brook University, which payed for our stay (although initially they lost the information from the school, so the error had to be cleared up). While the reservation process was great, very pleasant actually, the actual hotel staff seemed very ill-trained. For example, the only type of room that was available... more

A last minute stay was a good choice. Friendly staff, clean, a very nice HIX...and I've seen a few. The rooms are spacious and cleaner than most. ONE COMPLAINT The maid(?) hits the door loudly (more than once with her cart?) apparently with intent to get you going in the morning. This was particularly annoying because we arrived so late... more

This hotel plays to be "luxurious", but in practice most B&B's are better. Let's list the problems: The checkin person didn't know (at 1:30 am when I wanted to sleep for my talk next day) how to deal with the direct bill booking. Heating didn't work properly and was noisy, and the janitor new less about fixing it than I... more

When I checked in the rate on the check in sheet was twenty dollars more than what I booked on the Priority Club website. The desk person was not apologetic and I was not impressed. The room was clean. The bathroom ceiling tile supports were a bit rusty. The free beer and cheese and crackers were nice. I just have... more

We recently had a horrible experience at one of your hotels in NY. Unfortunately, it was probably the result of one bad employee, but even when I explained the situation to the manager the next morning, little effort was put forth in making me feel better. Here's what happened. We arrived at 2:30 am with 5 small kids in tow.... more

The Holiday Inn Express was a great location for a few days stay. My only concern was there was limited gluten (wheat) free breakfast available. Wireless internet in the room and walking distance to supermarkets and dining. 24 hour access to coffee in the lobby was appreciated. Staff were very helpful and understanding, the housekeeping staff seemed a very happy... more

Stony Brook University paid for our stay here so that my daughter could visit the school before making a final decision on which college to attend. If we were paying for the room ourselves, I would definitely have asked for our money back, or at least a discount. It was not a pleasant experience. At the time of booking, I... more