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Hilton Garden Inn New York/Staten Island

Certificate of Excellence
GreenLeadersBronze level
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1100 South Avenue, Staten Island, NY 10314
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Best prices for: 1 room 1 guest
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Hilton Garden Inn New York/Staten Island
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Hilton Garden Inn New York/Staten Island
Hilton Garden Inn New York/Staten Island
Hilton Garden Inn New York/Staten Island
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624 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boynton Beach, Florida
Top Contributor
170 reviews 170 reviews
22 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have been staying at this property for YEARS and have never had a bad experience, yes there are always events at the hotel, yes parking might be a little tight but, the hotel always knows when this is happening and makes sure we have as quiet a room as possible, and the Valet is always available to park our... More 

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear bestbites26, Thank you for reviewing our hotel and for being a frequent guest. We love our returning guests as it gives us a chance to really get to know and create a bond with you. It is our sole intention to create a home away from home and it's always wonderful to hear when we succeed. We look forward... More 

Denver, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Our family made a special point to stay our first night in this hotel at the beginning of this graduation trip. The hotel is obviously a destination spot for special events, as we witnessed sports teams, religious confirmations, and other special groups all being treated with equal great hospitality. We needed to include another guest in our party and our... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Gary Z, Thank you for reviewing your recent stay with us. We're thrilled that you chose to stay at our hotel during this special time and congrats to the member in your party on the graduation. It's quite an accomplishment. It's true that our hotel is a destination for all sorts of celebrations which is something that we like... More 

New York City, New York
1 review
5 of 5 stars Reviewed 6 days ago NEW

This is my 8th month here at this hotel. I am working here temporarily and do go home for a few days periodically. But for now, this is my home away from home. All of the staff at this hotel (from front desk managers, to front desk staff, to Lorenzo's restaurant wait staff and chefs, to housekeeping, including the shuttle... More 

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Elizabeth T, We love having you stay with us. Our guest's are our top priority and our returning guests are very special to us and we're thrilled that you are one of them. Thank you for your kind words and we look forward to seeing you again. More 

1 review
4 of 5 stars Reviewed 6 days ago NEW

This was a good hotel. Rooms were fantastic. Fitness center is one of the worst I've seen and the pool is closed if you want to get a morning workout in. Overall it's great for a hotel but lacking in amenities. Breakfast was delicious but for $18 I'm not sure the value was there. The staff was very good.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Shawn S, Thank you for taking the time to review our hotel. We appreciate the feedback you have given in regards to our pool and fitness center. We take all comments seriously and will work to improve these areas. We hope to see you again. More 

S Windsor
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel while on a business trip. I had requested two rooms with adjoining door away from the elevator high floor. All aspects of that request were met. On signing in the front desk people were friendly and quick. The room was clean and the bed was comfortable. Even the maid Geet ha greeted me in the... More 

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear BMurf, Thank you for reviewing our hotel. It's wonderful to hear that your stay was enjoyable and comfortable. Our staff is dedicated to ensuring guest satisfaction and will do everything within our power to accommodate all guest requests. We hope to see you again. More 

1 review
2 of 5 stars Reviewed 1 week ago

Stayed here approx 10 times over past few years, usually very nice. This visit I was initially given a room where there were workmen with respirators actually working in the room. They reimbursed me with Hilton points which was nice. I was given another room that had several dusty areas like the window sill and the top open area of... More 

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Jill B, First, I would like to thank you for returning to our property so many times. Our guests, especially our returning guests, are very important to us. I would like to apologize that you felt your recent stay was subpar. As you know from your previous stays, this is not a usual occurrence for us. We hope you... More 

Cambridge, ON
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We were going on a cruise out of New Jersey (Port Liberty, Bayonne) and booked this hotel for our pre-cruise stay that included parking and a shuttle to and from the cruise port. We were with a group of 11 people. We arrived at the property at about 1pm, and were pleasantly surprised that our rooms were ready. Our room... More 

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear dolphingirl_8, Thank you for reviewing your recent stay with us. We're so glad that you enjoyed your stay and we hope that you're cruise is going well. It's wonderful that you were able use many of the amenities that we offer. We hope to see you again. More 

Cranbury, New Jersey
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here on a Thursday for a early funeral on Friday. Hotel was very accommodating with early check in so we could rest before attending viewing in the afternoon. Bed was comfortable and had adjustable firmness controls for each side of bed. Nice soft pillows. The water in the shower was hot with good pressure. Didn't try the restaurant... More 

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear NJBLUES, We're terribly sorry to hear about your loss. It's nice to know that we created an environment where you felt comfortable and relaxed. We hope to see you again under better circumstances. More 

Cleveland, Ohio
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Staff and hotel couldn't have been better! Staff was so accommodating in all ways! Everyone was very friendly, and went above and beyond! We were running a little late for breakfast on Sunday. They squeezed us in, even while setting up for their gorgeous brunch! Fantastic!

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Jill M, Thank you for reviewing our hotel. It's so wonderful to hear that you thoroughly enjoyed your stay with us. We strive to make everyone feel comfortable and welcome and it's always a thrill to hear when we succeed. We hope to see you again. More 

Winnipeg, Canada
Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel as it is very convenient to the cape liberty cruise port and they offer a free shuttle. The whole hotel is very clean, we had a king room very nice, very clean. staff was very polite.

Was this review helpful? Yes 2
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear pacmanek, Thank you for your review. Due to our park, stay, and cruise package, we are a popular destination for cruisers such as yourself. We are happy that you had a comfortable stay and hope you enjoy your cruise. More 

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