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Hilton Garden Inn New York/Staten Island

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GreenLeadersBronze level
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1100 South Avenue, Staten Island, NY 10314
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Hilton Garden Inn New York/Staten Island
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Hilton Garden Inn New York/Staten Island
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649 Reviews from our TripAdvisor Community

Traveler rating
    362
    146
    64
    44
    33
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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  • All months
    (649)
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    (196)
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Omaha, Nebraska
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Hilton Garden Inn in Staten Island NY is a great value with exceptional customer care. The rooms are very clean; we had a small suite. Close to major thoroughfares and traffic arteries. Easy connection to NJ also.

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear BarryZoob, Thank you for taking the time to review our hotel. I'm so glad to hear that you enjoyed your time at our property and we hope to see you again. More 

Staten Island, New York
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Had to stay here overnight due to a late event. My husband gets government discount so we had a beautiful suite for a great price. Everything was very clean except the comforter on the bed. That needs to be watched better. We did call for a new clean blanket and it was brought to our room quickly with no questions... More 

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear missyd819, Thank you for reviewing our hotel and for letting us know about the issue that you had with the duvet. We will look into the matter and keep an eye on it. We appreciate your feedback and hope to see you again. More 

staten island, ny, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

This hotel is a treasure: great in every way. The staff and owners are attentive to your every wish. The food in the dining room is excellent. There is entertainment on certain nights. Parking is very easy and is included (no hidden costs).

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Vincent B, Thank you for taking the time to review our hotel and it's fantastic to hear that your stay was enjoyable and comfortable. Our hotel is designed to make our guests' stays convenient and satisfactory. We hope to see you again. More 

Sparta, New Jersey
Level Contributor
212 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The front desk staff was excellent. Both my check in and check out experience was wonderful as the staff was friendly and efficient. The room was spacious with good lighting and very comfortable bedding. The wifi was very good, there were plenty of electric outlets and the TV offered plenty of stations for viewing. So why am I only offering... More 

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear AtomicReviewer, Thank you for reviewing our property. While it's great to hear that you enjoyed your stay and our staff, I'm sorry to hear about the issues you had with the amenities in your room. We take all complaints seriously and will definitely address this matter so it won't happen again. We appreciate you bringing it to our attention... More 

Ocean, New Jersey
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Was pleasantly surprised upon arrival. I figured a regular Hilton garden inn - not a chance. Amazing amenities and a very large hotel. Our room was very clean and nicely appointed. Stayed overnight for a nearby wedding. They also looked like they had a terrific place for wedding at the top of the hotel.

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Lorraine S, It's such a joy to hear about your recent stay at our hotel. Our guests are our number one priority and it's always wonderful to hear that our guests enjoyed staying with us. We hope to see you again. More 

Tucson, Arizona
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Booking helped get the best rooms for the best prices and set up a delicous meal for 28 that expanded to 40 as more guests arrived. Everyone was helpful with the wheel chairs and walkers. Owners and staff personally greeted and joined in the spirit of the event as we asked.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear GoUA2008, It was wonderful to hear that your enjoyed your luncheon here and we're so glad that we were able to accommodate your whole party. Our staff strives to go above and beyond for our guests as was evident during your stay. We hope to see you in the future. More 

Hollywood, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Great friendly staff, from the minute we walked in Nancy greeted us with a big smile and laughter. Paul was also extremely helpful. Didn't have time to dry clean my suit and the front desk was able to assist by having it dry cleaned and sent to my room the next day. Breakfast was delicious and restaurant staff was great.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Carlo L, Thank you for reviewing your recent stay with us. I'm thrilled to hear that you enjoyed your stay with us and had a chance to experience our buffet and cook to order breakfast. Our staff is dedicated to to guest satisfaction and it's wonderful to hear that we were able to assist you with dry cleaning your... More 

Orlando
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I am a very easy guest to please - I never complain and always shrug things off but here I wasn't able to. The staff was not friendly - at all! The feel and vibe coming in through the doors was snotty and condescending. I got lost getting to the hotel and when I called for help I was told... More 

Was this review helpful? Yes 1
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Janile R, I'm terribly sorry to hear that you didn't enjoy your stay with us. We endeavor to treat all of our guests, especially other team members, like family. It's upsetting to hear that you didn't feel that way during your stay. We do hope that you give us another chance. If you are ever in the area again,... More 

Las Vegas, Nevada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The Hilton Garden Staten Island and the Hamptom Inn next to it are the ONLY hotels my husband and I will stay at when visiting family in NY. The 2 hotels are SPOTLESS CLEAN, SAFE AND FULL OF WONDERFUL STAFF. There is always something to do here. Lorenzo's Resteraunt is wonderful, ( the Lentil soup and Sweet Potato Soup are... More 

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Cherie718, Thank you for taking the time to review your recent stay with us. We love to hear feedback from our guests, especially our returning guests. I'm so happy that you enjoyed your stay and had a chance to experience our amenities. We look forward to seeing again. More 

mangalore
Level Contributor
147 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for two nights. check in was quick rooms big & clean for the tariff they are changing it is value for money . i would recommend this hotel good for any kind of travellers family or business. will return back for sure!

Was this review helpful? Yes 2
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear vindav, Thank you for reviewing your recent stay with us. It's such a thrill to hear that your stay was comfortable and enjoyable. We look forward to seeing you again. More 

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