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Hilton Garden Inn New York/Staten Island

Certificate of Excellence
GreenLeadersBronze level
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1100 South Avenue, Staten Island, NY 10314
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Romantic Getaway Weekend
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Hilton Garden Inn New York/Staten Island
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Hilton Garden Inn New York/Staten Island
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669 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
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Palm Beach Gardens, Florida
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

We arrived 10 minutes before check in at 4 pm. We were told the corner suite we booked was not ready. The representative checked with housekeeping and said it would be 10-15 minutes. After waiting for 40 minutes we were told the corner suites were all being renovated and we were being upgraded to the Bridal Suite. I thought this... More 

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Staten Island, United States
5 of 5 stars Reviewed 4 days ago NEW

Stayed for 3 nights in the Bridal suite for my wife and my 20th anniversary and everything was just perfect for a short get-away. The service was excellent. The food was great, although room service started at 5pm and did not have a very varied menu. Housekeeping was outstanding.

Review collected in partnership with Hilton Garden Inn

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New York City, New York
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was my second visit to the hotel for an event. The first was for a wedding in February and the 2nd was for the mother of the bride's 70th birthday this past weekend. The ballroom is beautiful. The wait staff was friendly. Some of them even remembered us from the wedding. Since the most recent event was on a... More 

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Albuquerque, New Mexico
1 of 5 stars Reviewed 5 days ago NEW

from the moment we requested an early check in to the day when my group and i wanted separate checks and they refused to comply with our request..i realized this is definitely not a place i want to come to again. Not forgetting that i was with a bridal group who all came to stay there because of her recommendation... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Andrew V, We're sorry to hear that our hotel did not meet your expectations during your recent stay with us. Early check in is a request but not a guarantee. We try our best to accommodate all requests but sometimes we are unable to do so. We hope that you give us another chance if you are ever in... More 

Fort Lauderdale, Florida
Level Contributor
18 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW via mobile

The room was very clean and comfortable. The bed was very comfortable. The staff was very nice. The only drawback was that there was no safe in the hotel room. It was inconvenient to have to use the safe at the front desk.

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Janine1776, Thank you for reviewing our hotel and congratulations on your son's marriage. We're so happy that you chose to celebrate such a special time with us. We appreciate your feedback about the safes and we are in the process of equipping all rooms with safes. We hope we see you again. More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago NEW

this is a great getaway. even if you want to go to the city, you can't beat the $8 ferry parking that is good for 18 hours. you can take the free ferry into and out of the city, enjoying the amazing views along the way. this is comfort with some adventure!!! or you can also take the hotel's free... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear 872ninal, Thank you for taking the time to review our hotel. We are a great alternative to staying in Manhattan, close enough that it's convenient but far enough that it's away from the constant hustle and bustle of the city. We're thrilled that you were able to enjoy our property while visiting and hope to see you in the... More 

New York
Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago

excellent hotel and stsfff werevey helpful giving directions where i needed to go.Bar and restaurant were AAA+++. Room was very clean and comfortable, internet worked great...onsite parking ,security very secure OverallAAA+++

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear montepacer, Thank you for taking the time to review our hotel. It's great to hear that you enjoyed our hotel and all of the amenities that we have to offer. We hope to see you again. More 

Staten Island, NY, United States
1 review
5 of 5 stars Reviewed 1 week ago

this is the nicest property on Staten Island and very popular on the weekends. Noise from a wedding right above my room went pretty late but the hotel made up for that. Had an issue at check in and that was also handles very well right at check in. A great place to stay for work or play.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Brion R, Thank you for reviewing our hotel. I'm sorry that you experienced issues but it's great to hear that we were able to fix it quickly and efficiently. We hope to see you again. More 

Staten Island, United States
1 review
2 of 5 stars Reviewed 1 week ago

I am normally happy with Hilton Garden Inn, but the only reason that I am taking time out to write a review was the service provided. When I checked in on Tuesday night, I noticed that I did not have a hair dryer. I call front desk and they sent up a runner with a hair dryer. Problem was that... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Douglas W, Thank you for taking the time to share your recent stay with us. We appreciate your feedback as it gives us insight as to what we need to improve at our hotel. The experience that you had is not a common occurrence here and it's disappointing to hear that you were not satisfied with your stay. If... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Clean big room, Friendly staff, Good internet connection. Cable tTV was good(reception/quality) selection was good not great. Great breakfast,good lunch,didn't have dinner. a little pricey but overall I would recommend this hotel to everyone.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear M946IUrichards, Thank you for taking the time to review our hotel. It's great to hear that your stay was enjoyable and comfortable. We hope to see you again. More 

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