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All 7 Staten Island hotels

Hilton Garden Inn New York/Staten Island

3.0 of 5 Hotel   |   1100 South Avenue, Staten Island, NY 10314
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78%
Ranked #2 of 7 hotels in Staten Island
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 2 days ago
Drew7203 New York
  • Overview
  • Reviews (509)
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  • Room tips (99)
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509 people have reviewed this hotel

Traveler rating
    282
    114
    54
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
New York
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

The hotel and staff were very pleasant and professional. We did have a problem with a door not locking but the staff was able to relocate us to another room right away. Since we were traveling with other family we ended up being away on a different floor.

Review collected in partnership with Hilton Garden Inn

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1 review
2 of 5 stars Reviewed 2 days ago NEW

We paid for double occupancy room, recieved single bed. There was construction going on, within steps of our room which we were not advised about. There was a trash bag in our room with empty beer bottles.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

I was there with my daughter and grandson. Pleasantly surprised when the crib was already in the room when we got there. The staff was. Very friendly and helpful. Didn't see that if you fill out their survey you get a free breakfast until after we paid...And they didn't hesitate to refund the $30. I'd gladly stay there again.

Was this review helpful? Yes
Tampa, Florida
Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed 2 nights on business. This is an upscale Hilton Garden Inn with a nice restaurant. Restaurant food was great! Rooms are nice but had no hot water one morning during my stay. Hotel advised a number of rooms had no hot water. A number of our group also did not have hot water. The hotel shuttle people were great.... More

Was this review helpful? Yes 1
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear B R, Thank you for reviewing our hotel. I would like to apologize for the lack of hot water during your stay. We had an unexpected pipe burst that caused us to have to turn off the water and drain the system. I'm sorry that it put a damper on your otherwise enjoyable stay. We hope to see you... More

Fayetteville, Arkansas
Top Contributor
75 reviews 75 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Came for business and had a good quiet stay. Some of my group suffered from hot water issues, but not me. Bed comfortable, multiple pillows. Bar drinks $5. Meeting rooms easy to find. While checking in asked if I had a floor preference (6-floors). Reservation in order, all good to go. No surprises. Met some friendly people as well. Complimentary... More

Was this review helpful? Yes 1
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear John S, Thank you for taking the time to review our hotel. Guest satisfaction is our number one priority at our hotel and I'm elated that we were able to accommodate your business needs during your stay. We welcome both business and leisure guests and our amenities are intended to make all of our guests' stays as comfortable and... More

Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel located at Staten Island NY. Which basically located far from main NY attractions. Recommend to rent out a car to commute easier and cheaper around NY. Hotel was clean with supportive and helpful staff. Food was ok. Many free parking lots available. Rooms are spacious hilton style. Overall stay was such a great experience.

Was this review helpful? Yes 1
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Ahmed T, Thank you for taking the time to review our hotel. I'm elated that your stay with us was enjoyable and comfortable. Our staff is devoted to our guests and I'm thrilled that we were able to assist you in making your experience here a great one. We hope to see you again. More

Staten Island , NY
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

The Hilton Garden Inn Staten Island is a real Jewel with easy access to Newark Airport, and the Staten Island Ferry to Manhattan,. The Accommodations are really upgraded and Pleasant. The Lorenzo's Restaurant and Bar are exceptional in quality and service. Entertainment at Lorenzo's includes Cabaret Performances, and The Above, a night club with a view of Manhattan. The key... More

Was this review helpful? Yes
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Gebhardt9160, Thank you for taking the time to review our hotel. I'm ecstatic that you enjoy the many aspects and amenitities of our hotel as well as our devoted staff. We have gone through a recent renovation to create a more comfortable atmosphere for our guests. We look forward to seeing you again. More

Reading, MA, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Our trip to the Hotel went very well. The Hotel was clean and bright. The staff was very warm and friendly. No problems with our stay. I would recommend the Hotel to a friend and would stay at the Hotel again. Thank you

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Keith B, Thank you for taking the time to review our hotel. I'm ecstatic that you enjoyed your stay with us. Our staff is commited to the satisfaction of all of our guests and it's always a joy to hear when we do just that. We hope you stay with us again. More

richmond,va, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

the staff was very friendly and helpful to help us get to the ferry to n.y. and advise us on what to do if we needed help. the biggest problem we had was they didn't have a driver to get us from the ferry one night and we called and they said to get a cab and they would pay... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Adel C, Thank you for reviewing our hotel. I'm thrilled that you enjoyed your stay with us. Our staff is devoted to guest satisfaction and I'm glad that it was evident during your stay with us. I apologize for the issue you had with our shuttle but would like to thank you for giving us the chance to rectify... More

Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

I stayed here for 3 nights. It is a very busy wedding and event locale. The lobby is beautiful and it was sure nice to have a great restaurant with good food choices available. Traveling regularly the typical HGI menu really gets old so I enjoyed the additional offerings. The rooms and hallways themselves do match the decor and clean... More

Was this review helpful? Yes
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Gtravels28, Thank you for your feedback on our hotel. We appreciate all comments as it gives us a chance to find out ways we can improve our hotel to ensure our guests' are have the most comfortable stay possible. I'm thrilled that we were able to offer you a different menu than you're used to at other Hilton Garden... More

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Additional Information about Hilton Garden Inn New York/Staten Island

Address: 1100 South Avenue, Staten Island, NY 10314
Phone Number:
Location: United States > New York > Staten Island
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn New York/Staten Island 3*
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Also Known As:
Hilton Garden Inn New York/Staten Island Hotel Staten Island
Hilton Staten Island
Staten Island Hilton Garden Inn
New York City Hilton

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Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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