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Hilton Garden Inn New York/Staten Island

Certificate of Excellence
GreenLeadersBronze level
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1100 South Avenue, Staten Island, NY 10314
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Romantic Getaway Weekend
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1 room 1 guest
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Hilton Garden Inn New York\/Staten Island
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682 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
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Nashville TN, United States
1 review
5 of 5 stars Reviewed 1 week ago

Business travel is often rushed and difficult. Hilton Garden Inn at Staten Island staff and facilities were excellent and made our one night stay on business very comfortable and pleasant! Would recommend it based on location, quiet environment and staff friendliness.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Rick M, Thank you for reviewing your recent stay with us. It's wonderful to hear how enjoyable your experience was and we hope to see you again. More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I was in Staten Island for a wedding and was a little skeptical based on some of the reviews complaining about rude staff, etc., but I was pleasantly surprised. The place was immaculate and the staff very polite, helpful and welcoming. I wouldn't hesitate staying there again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Ejoemike, Thank you for taking a chance on our hotel even though you were skeptical at first. We pride ourselves in creating a comfortable, friendly environment for our guests. We look forward to seeing you again. More 

Elmira, New York
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for a business trip. Hotel is nice, clean and the staff was very nice. But the mattresses in our room was as hard as a brick. They say that they are adjustable but given that on both mattresses the "adjustment" knob was all the way soft... We are not the only ones to encounter this. But other than... More 

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Barry B, Thank you for taking the time to review our hotel. It's great to hear that you enjoyed your stay with us but it's disappointing to hear that you found our mattress uncomfortable. The Garden Sleep System bed is designed to enhance the comfort of our guests. We hope this doesn't damper your opinion of us and you... More 

nyc
Level Contributor
162 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed 1 week ago

Just had our wedding renewal here. And have to say it was great. I expected nothing less from the hilton.. Jen from party planning services was awesome to the rest of the staff..our bridal attendent"jill" not her real name but thats what my wife was calling her since we booked. She know who she is, our drinks were never empty.... More 

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear brettnyc, Congratulations on your vow renewal and thank you for taking the time to share your experience at our hotel. We're honored that you chose to celebrate your joyous occasion with us. We hope you come back to visit us again. More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Came here for just one night for my friend's wedding. Long story short they do not have rooms service 24/7, as a matter of facts I tried getting something to eat around 4pm and they did not have anything ready/available at the moment which it was disappointing. Over all the place is very very average, I will never stay here... More 

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Will P, I'm sorry to hear that you did not enjoy your recent stay with us. Our hotel is not a full service hotel, which is why room service is not offered around the clock. It also seems that you caught the restaurant in between their lunch and dinner hours (12 pm to 4 pm and 5pm to 10... More 

Venice, Florida
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel is well worth the stay. Very friendly and courteous staff. Restaurant and bar, fitness room, laundry facilities, facilities for parties/weddings. Clean and larger than other hotels in the area. Park your own car in secured lot. Near highways. Will stay at this hotel in the future.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Phyll11, Thank you for taking the time to review our hotel. It's wonderful to hear that you enjoyed every aspect of our hotel, from our staff to our amenities. We look forward to seeing you again. More 

New York, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We unfortunately had to book a night due to the death of our very dear friend.We live on Long Island and were able to attend the wake and funeral.The Hilton was very accommodating and even gave us complimentary breakfast on the morning of the funeral,which was very much appreciated.We have been guests at this hotel many times and will continue... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Ernestine P, Thank you for taking the time to review our hotel. I'm sorry about the circumstances that brought you to us but it's nice to hear that we were able to make things a little easier during such a trying time. We look forward to seeing you again. More 

1 review
1 of 5 stars Reviewed 3 weeks ago

shower drain clogged took 20 hrs.to fix had ants in room told housekeeping they no problem 2 days later my wife woke up with ants on her and all over the bed also hot water in shower is scalding hot with no safty control on the weekend kids running up and down hall most of the night and setting off... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Q5982GWcraigh, I would like to apologize for the issues that you experienced during your stay with us. Your experience is not typical for our hotel. Please contact me for any other questions or concerns. More 

New York City, New York
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

As the graduating class of 2015, we have spent a day at Hilton where the graduation took place. The food was excellent, and the hotel service was outstanding, and fast. The rooms were clean and welcoming, just as welcoming as the staff was. Great place for a short stay!

Was this review helpful? Yes
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear RobertShnayder, Congratulations on your graduation! We're so glad that we were able to celebrate your graduation with you and hope to see you in the future. More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was going to choose the Hampton Inn that is located next to this hotel because of the free breakfast, but when i saw that the HGI offered shuttle pick up at Newark Airport and Shuttle service to the ferry docks, i decided to to choose this particular property. I read previous reviews that the shuttle had to be reserved... More 

Was this review helpful? Yes 2
Kaylinn H, Front Office Supervisor at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Francisco B, Thank you for taking the time to review our hotel. I was disappointed to hear about the issues you experienced with our shuttle. Yours was not a typical experience that our guests experience. We hope you give us another chance. If you are ever in the area again, please contact me personally so I can ensure your... More 

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