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Hilton Garden Inn New York/Staten Island

3.0 of 5 1100 South Avenue, Staten Island, NY 10314
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Certificate of Excellence 2014
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Hilton Garden Inn New York/Staten Island
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Hilton Garden Inn New York/Staten Island
Hilton Garden Inn New York/Staten Island
Hilton Garden Inn New York/Staten Island
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596 reviews from our community

Traveler rating
    334
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    59
    41
    30
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169
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173
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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Hempstead, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Nice hotel for a weekend getaway if you just want to stay in the hotel. Nothing to do in the neighborhood. The rooms are equipped with convenient appliances (fridge, microwave, K-cup machine). I liked the Neurogena brand toiletries. The indoor pool and fitness center are a bonus.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Houston, Texas
Contributor
16 reviews 16 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

After having our connecting flight cancelled due to severe weather, my husband and I called around for decent hotel within the Newark Airport area. This was the closest we could get given the vast number of stranded travelers. Joseph at the front desk was EXTREMELY helpful with securing a car service at midnight since the airport shuttle had stopped running... More 

Was this review helpful? Yes
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Shelle B, Thank you for taking the time to review our hotel. I'm sorry that you were stranded but I'm glad that we were able to help you out during your time of need. Joseph is a great member of our team, all of whom are dedicated to our guests. We hope to see you again. More 

1 review
1 of 5 stars Reviewed 3 days ago NEW

We checked in on the 28th, the coffee machine in our room did not work and overflowed all over the counter, there was hair in the bathroom floor and all over the toilet, which I did clean myself, Jacquelyn was exceptional, made us feel good brought us a new coffee machine and towels, and gave us breakfast, coupons but when... More 

Was this review helpful? Yes
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Tif S, I would like to apologize for the issues you experienced during your stay. This is not a common experience our guests have and it's unfortunate that you did. I did reach out and speak with your husband in regards to this and we appreciate the chance to rectify this situation. We hope to see you again and... More 

England
Senior Contributor
44 reviews 44 reviews
32 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed here on our way to New Jersey after a late flight into JFK. It was Friday night and the ground floor and foyer were rocking with music so loud from a party that we could only just hear the lady on Reception and had to shout for her to hear us. The place was packed... More 

Was this review helpful? Yes 1
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear RetiredandHappy_10, I would like to thank you for your review of our hotel and giving us a chance after your check in process wasn't as you expected. Although are a very social hotel and host many parties, we do everything within our means to ensure that it does not impede upon the comfort of our overnight guests. We hope... More 

Washington DC, District of Columbia
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

Beautiful hotel with lots going on in the way of parties, a wedding, etc. Made for an elegant atmosphere and was NOT overwhelming. Staff friendly. Room was well sized with nice amenities. Lorenzo's Restaurant, attached to the hotel, was a very big plus for the family -- food was tasty and the service excellent. We were on a college visit.... More 

Was this review helpful? Yes 1
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear TraceySimone, Thank you for your recent review of our hotel and I hope the college visit went well. We're thrilled that you enjoyed your stay with us. All of our amenities are geared toward ensuring our guests' comfort and it's always wonderful to hear when a guest utilizes them. We hope to see you again and best of luck... More 

1 review
5 of 5 stars Reviewed 1 week ago

This visit was the second time there.The Staff were simply AMAZING, so KIND, sweet and accommodating🙌 Not to mention the ambiance....the hotel was so beautiful👏 Every time we visit Staten Island this is where you will find us😘

Was this review helpful? Yes 1
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Terri J, It's wonderful to hear to hear from our returning guests and even better to hear that you have been enjoying yourself during your stays. Our staff is dedicated to the satisfaction of our guests. We hope to see you again. More 

South Weymouth, Massachusetts
Contributor
11 reviews 11 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

A recent trip to Staten Island for a family event had us staying at the Hilton Garden Inn. Check in and check out was quick and the front desk staff was friendly. The room was quite spacious with an alcove with a sofa and second tv Pleasantly surprised to find a Keurig coffee maker along with a microwave and fridge.... More 

Was this review helpful? Yes 1
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear rcicruiser, Your recent review was a pleasure to read as it highlights everything we strive for. The comfort and satisfaction of our guests is our main concern and it's always a thrill to hear when we succeed in doing so. We look forward to seeing you again. More 

Binghamton, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Staff was outstanding, location close to both shopping and my work site, but "adjustable" king size bed was not comfortable (would not adjust for equal firmness across entire bed). Loved the in room microwave and mini-fridge to stash lunches to take to work and late-night after work snacks.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Amy Jean W, Thank you for your recent review of our hotel. I'm ecstatic that you enjoyed yourself while staying with us, as that is our main priority but it's disappointing to hear that you had issues with our Garden Sleep System bed. There is a knob on both sides of the bed to ensure that both parties sleeping... More 

New York City, New York
Top Contributor
107 reviews 107 reviews
4 hotel reviews
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We made a last minute reservation two nights before a cruise that was to leave Bayonne during a snow storm. The hotel that other cruisers on ship had booked was the Country Inn, which was fully booked. The lady who helped us book over the phone was just so helpful. She gave us all the info we needed as we... More 

Was this review helpful? Yes
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear nycruisequeen, Thank you for your kind words about our hotel and I hope you enjoy your crusie. Our hotel is a popular destination for cruise goers such as yourself due to our cruiseport package. We're thrilled that you had a chance to stay with us and hope to see you again. More 

Montana
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After a long day of driving through ice and snow, it was great to have a very warm smiling welcome from Desk Agent at the Hilton Garden Inn Staten Island. Without hesitation, she offered me a bottle of water and listened as I complained about the roads. She had probably heard the story a hundred times throughout her dau but... More 

Was this review helpful? Yes
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear logisys, Thank you for your recent review of our hotel. It perfectly detailed everything our staff is dedicated to. We care about our guests and strive to create a welcoming and comfortable atmosphere unique to each of our individual guests. We hope you visit us again. More 

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Additional Information about Hilton Garden Inn New York/Staten Island

Address: 1100 South Avenue, Staten Island, NY 10314
Phone Number:
Location: United States > New York > Staten Island
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn New York/Staten Island 3*
Number of rooms: 198
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Also Known As:
Hilton Garden Inn New York/Staten Island Hotel Staten Island
Hilton Staten Island
Staten Island Hilton Garden Inn
New York City Hilton

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