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All 7 Staten Island hotels

Hilton Garden Inn New York/Staten Island

3.0 of 5 Hotel   |   1100 South Avenue, Staten Island, NY 10314
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79%
Ranked #2 of 7 hotels in Staten Island
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 3 days ago
TravelingMomWithTods Staten Island, New York
  • Overview
  • Reviews (494)
  • Photos (56)
  • Amenities
  • Room tips (96)
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494 people have reviewed this hotel

Traveler rating
    278
    109
    49
    32
    26
See reviews for
134
111
47
148
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Staten Island, New York
1 review
3 of 5 stars Reviewed 3 days ago NEW

We stayed in this hotel for 4 nights. Our room was made once only!!! Our trash was not removed anymore after the first day and Since we are travelling with a toddler in diapers you can imagine the stench! We had prepaid the room and when even after asking at the front desk our room was not made, so I... More

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1 review
4 of 5 stars Reviewed 5 days ago NEW

Hey I will be coming to the area soon and hoping to stay at this beautiful hotel! I was also wondering how to get the shuttle ride from the hotel to the ferry? I will be reserving online and hadn't seen anything about it until I read these reviews!

Was this review helpful? Yes
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Hello Brooke, We are thrilled that you are considering our hotel for your stay in Staten Island. As far as the shuttle goes, we have one shuttle that goes to the Staten Island ferry, Newark airport, and the Bayonne cruiseport so it's all completely based off of reservations. You just need to call the hotel and give us a time... More

Penfield
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

The last time I reviewed this hotel (2 years ago) I gave it a thumbs down. I stayed there again last week and wow what a difference! Courteous staff, well appointed, clean rooms, adequate parking and an over-all feeling of they want to please their guests. Well done!!!

Review collected in partnership with Hilton Garden Inn

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Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear PenfieldUpstater, Thank you for taking the time to review our hotel. I'm ecstatic that you have noticed and enjoyed the many changes that we've made. We take all guest feedback very seriously and we use it to better ourselves so we can provide a better experience for our guests. We hope to see you again. More

Trumansburg, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

We truly enjoyed our stay..the hotel beds were very comfy and our breakfast was great too!! Great place to stay away from the crazy city. We took the Staten Island Ferry to Manhattan and spent the day and then was able to relax back in Staten Island for the night.

Review collected in partnership with Hilton Garden Inn

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Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Denise B, Thank you for taking the time to review our hotel. I'm ecstatic that your stay with us was enjoyable and comfortable. We strive to create a relaxing environment for all of our guests, whether they're here for business or pleasure. We hope to see you again. More

NJ
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

No HVAC in 1st room, smelled, 2nd room minimally better. Worn frayed bed linens. Poor housekeeping. They have HVAC to turn off when you leave room. It goes to 75 UNCOMFORTABLE degrees. Then takes 3+ hours to get to bearable 70 degrees. Room on 6th floor apparently below dance club loud bass sound into all hours of the night.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear TXP2531, Thank you for taking the time to review our hotel, as we value all guest feedback. I would like to apologize for your disappointing stay with us. The verve system that is installed in the room is meant to be enviromentally friendly, as it detects the guests' presence in the room and automatically adjusts the temperature. It's a... More

Syracuse, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Great staff and hospitality, very good location easy access. SPA tub need a little upgrade in junior king suite, but overall a great experience, I will stay again when returned to the area. Recommend it to any one for bussines, vacation or get away.

Review collected in partnership with Hilton Garden Inn

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Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Alberto D, Thank you for reviewing our hotel. I'm glad that you enjoyed your stay with us. We are currenly in the process of renovating our rooms, so our junior suites will no longer offer the jacuzzi tub but will instead have a beautiful walk in shower instead. We look forward to seeing you again. More

Senior Contributor
36 reviews 36 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here most of last week. All in all it wasn't bad. My wife has family and friends in the area so we will likely return here to stay. I will mention a few things though for those looking to stay here. First they are undergoing construction. So sleeping in will be tough if you are a light sleeper. Hammering... More

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Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear JoeLeo237, Thank you for taking the time to review our hotel. I would like to apologize that our construction interrupted your stay. We are currently updating our hotel to make it more comfortable for our guests and it certainly is not our intention to disturb our current guests. We do offer breakfast buffet and a cook to order chef... More

Coudersport
1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

I was disappointed with this hotel considering how much I paid a night I was expecting better. Check in is at 3, I didn't try to check in until 5 and they didn't have a room ready yet. I was told that the room still needed to be cleaned and that they would call my cell phone when it was... More

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Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Ginny1042, Thank you for taking the time to review our hotel. We value all guest feedback, as it gives us a chance to see what areas we need to focus on to make our guests' have a better experience. I would like to apologize for your unfortunate experience with your room not ready and not being cleaned thoroughly. It... More

Scottsdale, Arizona
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Where can I begin? Location: Conveniently located close to the Newark Airport, Call them when you land and they will arrange a free shuttle but to pick you up. They told me to wait about 30 mins and I did wait 30 mins. They also offer (which I didn't know until I talked to a driver) a free shuttle bus... More

Was this review helpful? Yes
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Hamham730, Thank you for taking the time to review our hotel. I'm ecstatic that you had a chance to experience some of our amenities that we have to assist our guests' to make their stay more convient and more comfortable. Our complimentary shuttle, which is completely based off of reservations, does both drops offs and pick ups at Newark... More

greater boston area
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here last weekend for a wedding (off-site) The hotel was immaculate and staff very nice, In fact our floor was in the throes of redecorating and our room was missing items but the staff immediately got us what we needed. I did not rate it five stars for 2 reasons : 1) location to the ferry and 2... More

Was this review helpful? Yes
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear bedfordmom2, Thank you for taking the time to review our hotel. I would like to apologize for the inconvience of the items lacking in your room upon check in but thrilled that you brought it to the attention of our staff so we could take care of it. Our staff is dedicated to guest satisfaction. I'm also very sorry... More

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Additional Information about Hilton Garden Inn New York/Staten Island

Address: 1100 South Avenue, Staten Island, NY 10314
Phone Number:
Location: United States > New York > Staten Island
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn New York/Staten Island 3*
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Also Known As:
Hilton Garden Inn New York/Staten Island Hotel Staten Island
Hilton Staten Island
Staten Island Hilton Garden Inn
New York City Hilton

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Number of rooms
148

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