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All 7 Staten Island hotels

Hilton Garden Inn New York/Staten Island

3.0 of 5 Hotel   |   1100 South Avenue, Staten Island, NY 10314
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78%
Certificate of Excellence 2013
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 6 days ago
Richard M Vernon NJ, United States
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446 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
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English first
Vernon NJ, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

The accommodations are excellent. The hotel is a bit off the beaten path, but convenient to major roads and transportation for access to NY/NJ. My only complaint is that the free wifi was not reliable and slow, and hyou'll need a newspaper to get a guide to the TV.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Richard M, Thank you for reviewing our hotel. I'm glad that you enjoyed your stay with us. We are aware of the slow wifi connection, which is a more recent issue, and we are working to fix that. Thank you for your feedback and hope to see you soon. More

Staten Island, New York
1 review
4 of 5 stars Reviewed 1 week ago

The staff is always friendly they go out of there way to make sure you enjoy your stay, but there's always one menber of the staff that always stands out & that would be Bobbie in the bar he always got a jokee & a smile on his face you can tell that he takes great pride it what he... More

Was this review helpful? Yes
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Jefferey L, Thank you for taking the time to review our hotel. I'm thrilled that you enjoyed your time with us. Bobby is a wonderful member of our fantastic team who are dedicated to ensuring our guests feel as welcome as you did. We look forward to seeing you again. More

2 reviews
4 of 5 stars Reviewed 1 week ago

The walls are paper thin, I heard people in the next room all night long and I could hear them in the vent in the bathroom. The hot the day I used it was below the skimmer, and not very hot. The fitness room is a little out dated. The staff was excellent always very helpful.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Francoi485, Thank you for taking to the time to review our hotel. While I'm glad that our staff was able to assist you with your needs, I would like to apologize for the noise that disrupted your stay and that you weren't satisfied with our fitness center. We will definitely look into those issues. I sincerely hope we see... More

MIDDLEFIELD
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

THis hotel had all the comforts you look for in a hotel. Fridge, microwave, free internet. It has the foam matresses that I frankly do not like but it sufficed. The staff were cheerful and professional. They were very responsive when I was having problems with the tv remote. Maintanence was there in like 2 minutes to replace it. Great... More

Was this review helpful? Yes 1
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Patrick D, Thank for taking the time to review our hotel. I would like to start off by apologizing for the issue with the blanket. It's not a common complaint that we here but I wish we were able to find a solution to that issue when you were here. I'm thrilled that you enjoyed our breakfast though. It... More

New York City, New York
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago credit card Amex Card Member Review

At this restaurant, they treat you like and old friend. Everyone is interested in your needs. The owners are always on hand if you need something special or simply want to talk about Italian cuisine. Everyone loves working here and it shows in the way they treat the clients. Food is superb from the ordinary to the most complicated.

Was this review helpful? Yes 1
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear adriennefr, Thank you for reviewing our hotel and you kind words about our restaurant, Lorenzo's. Our staff strives to make all of our guest feel welcome. We hope to see you again. More

Woodbridge, Virginia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Hilton Garden Inn on Staten Island for 3 nights in early February. While there was one major mistake I encountered, it was the way the staff handled it that earned them 4 stars instead of 1. Check-in was easy and the staff was very friendly throughout the entire stay. There was construction going on in the... More

Was this review helpful? Yes 1
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Annmarie D, Thank you for taking the time to review our hotel. We appreciate all guest feedback, good and bad. I would like to apologize for the situation with the jacuzzi tub that you experienced. It's not a common complaint that we get but I would like to thank you for letting us attempt to rectify the situation. We... More

Bethel, Connecticut
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We recently stayed in the Hilton Garden Inn in Staten Island for a family funeral. I was traveling with my two elderly parents (one of whom is legally blind) and the hotel staff couldn't have been nicer/kinder. They were exceedingly helpful in responding to any of our needs/requests... even getting my parents into their room earlier than check-in which was... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear LandShark4, Thank you for reviewing our hotel. While I wish you had stayed here under better circumstances, I'm delighted that we were able to accommodate all your needs and requests. Our staff strives to go above and beyond for our guests and we sincerely hope to see you again during a better time. More

Chicago, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Although the hotel was going through some interior renovations, it was very nice and had great staff. Bar/resturant food, drink and staff were very good. The menu is limited and mostly italian. However the food was really good.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Paul K N, Thank you for taking the time to review our hotel. I'm glad that you enjoyed your stay with us as well as your experience at Lorenzo's. We endeavor to make sure all of our guests have a wonderful stay. We hope to see you again. More

1 review
5 of 5 stars Reviewed 3 weeks ago

All of the employees were very friendly from our experience during check in to our experience at breakfast with the short order cook and wait staff. Just something that you would not expect from a hotel in Staten Island.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Maribertm, Thank you for reviewing our hotel. I'm glad that our staff was able to make you feel welcome at our hotel. We endeavor to treat all our guests as such and we hope to see you again. More

Albany, New York
1 review
4 of 5 stars Reviewed 4 weeks ago

Stayed at the hotel on a business trip and had the opportunity to have a few drinks at Lorenzo's during my time there. Bobby, the bartender, was funny, personable, and made fantastic martinis! He made us feel right at home.

Was this review helpful? Yes
Kaylinn H, Guest Service Agent at Hilton Garden Inn New York/Staten Island, responded to this review

Dear Ciara H, Thank you for reviewing our hotel. I'm thrilled that you had a chance to enjoy the bar in Lorenzo's. Bobby is a great member of our staff. We hope to see you again. More

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Additional Information about Hilton Garden Inn New York/Staten Island

Also Known As:
Hilton Garden Inn New York/Staten Island Hotel
Hilton Garden Inn New York/Staten Island Hotel Staten Island
Hilton Staten Island
Staten Island Hilton Garden Inn
New York City Hilton
Address: 1100 South Avenue, Staten Island, NY 10314
Phone Number:
Location: United States > New York > Staten Island
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 hotels in Staten Island
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn New York/Staten Island 3*
Reservation Options:
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