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Holiday Inn Express - Staten Island West

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300 Wild Avenue, Staten Island, NY 10314
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Holiday Inn Express - Staten Island West
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265 Reviews from our TripAdvisor Community

Traveler rating
    124
    89
    33
    12
    7
See reviews for
107
31
12
51
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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  • Italian first
  • Portuguese first
  • Spanish first
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English first
  • All months
    (265)
  • Mar-May only
    (60)
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    (81)
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    (79)
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    (45)
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Washington DC, District of Columbia
Top Contributor
93 reviews 93 reviews
17 hotel reviews
399 helpful votes 399 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here on an overnight, and I could not have been any happier or more impressed than I was! This was the middle of three hotel buildings - the first one is a Holiday Inn, then this Express location, and I think the third is a Comfort Inn. Large open parking lot with ample available parking space. Easy and quick... More 

Was this review helpful? Yes
Boras, Sweden
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Definitely worth the ride out to Staten Island even if you are planning to visit or work in Manhattan. Rooms are great, breakfast is above continental and beds and pillows are incredibly comfortable. Staff is very friendly and helpful.

Was this review helpful? Yes
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear Monikrc, Thank you for leaving your comments regarding your visit with us. We are a convenient, affordable New York City property, whether you are visiting to see the wonders of NYC or traveling for business, everyone is welcome! We take pride in making our rooms comfortable and clean for our guests and our staff's main priority is to be... More 

NooYorker2010
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Slow elevator, noisy hallways can enter the rooms but there wasn't any room-to-room noise and the free breakfast was good. One complaint is that the shower walls could've been cleaner which reminded me of a cheap motel but the shower nozzle was amazing and made up for it. Very helpful staff too.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear NooYorker2010, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff and breakfast. However, we’re sorry we fell below your expectation regarding the elevator, shower cleanliness and the noise during your stay. We will address these concerns. I assure you... More 

Akron
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here recently to do the 5 boro bike tour in the city. This is a good, affordable option to visit New York City. Rooms are clean and decent. Small but this is New York. But what stands out is the staff. Everyone was pleasant, helpful and efficient. Special kudos to Maria -- she's patient, pleasant and extremely efficient.... More 

Was this review helpful? Yes
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear Hank44224, Thank you taking the time to share your feedback regarding your recent visit at our hotel. We are very pleased to hear that our rates were a good price for your 5 boro bike tour trip. We try our best to have the most affordable prices for guests visiting New York City. We are extremly excited to hear... More 

Owings Mills, MD
Top Contributor
73 reviews 73 reviews
11 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed April 26, 2015

Was spending only one night in Staten Island. This hotel was perfect as it was not too far from friends. Though for some GPS the directions were a little tricky. We still found it quite easily. We arrived in early afternoon and soon had a nice room. Nicole checked us in and gave us a pleasant start to a pleasant... More 

Was this review helpful? Yes
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear BronxG, Thank your for taking the time to leave such a lovely review regarding your recent stay at our property. Your kind feedback in greatly appreciated and informative to our future guests. We are so happy to hear that our location was convenient for your trip, along with our free continental complimentary breakfast . Our goal is for our... More 

Indianapolis, Indiana
1 review
5 of 5 stars Reviewed April 24, 2015

The rooms are very nice. My husband has breathing difficulties and they were very accommodating by giving us a room on the first floor right by the lobby. Nicole was very helpful and so nice. That made our stay even better.

Was this review helpful? Yes
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear 454donna, Thank you for leaving your feedback regarding your stay at our property. We are overjoyed to hear what a great experience you had here and the level of service you received. Our goal is to accommodate any requests our guest have and exceed your expectations. We want to make sure each guest is comfortable and satisfied. We are... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 21, 2015

I was traveling for work and just drove in from a stay in Boston. Our initial night we were given a small room. The room did not contain a refrigerator because it was so small there was no room for one. My husband and I were tripping over each other. The bathroom had an odor. Needless to say I really... More 

Was this review helpful? Yes
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear Fran H, Thank you for taking the time to leave us your feedback regarding your recent stay. We are sorry to hear that you experienced some issues during your first day, but are very happy to hear our staff was attentive to your needs and able to fix these problems. Unfortunately, because we are in New York City we... More 

Buford, Georgia
Contributor
20 reviews 20 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 4, 2015

Yes, it's Staten Island. Yes, it's on the corner of "Where?" and "Really?". But I had a wonderful stay thanks to the people at this property. Nicole at the front desk was wonderful. I asked her to find a local park with a walking trail and she had the directions to Willowbrook park printed out and waiting for me at... More 

Was this review helpful? Yes
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear MrsRRG, Thank you for taking the time to write us such a wonderful review on your recent stay at our property. We were ecstatic to receive such a great review regarding our staff and seeing they went above and beyond to make sure you had an overall experience with us. Our team's goal is all about making sure the... More 

Toronto, Canada
Top Contributor
56 reviews 56 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 23, 2015

thinking of saving is not always a great idea, you get what you pay for!! so staying in Holiday Inn Express is not ideal for families as it meant to be for business guests looking for a clean bed and basic services to run to meetings and other business commitments and that's it. for family with kids it turn out... More 

Was this review helpful? Yes
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear BobH1970, Thank you for taking to share your feedback on your recent stay. Unfortunately, New York City hotels are extremely costly to build, own and operate. Our room sizes reflect our commitment to keeping our rates as low as possible. Instead of extra space, we strive to deliver superior customer service, comfortable beds with abundant pillows, stylish room furnishings... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 5, 2015

I've stayed at many hotels and this one imperticular is one of the best..I had the pleasure of meeting Catherine Tinnerello during my stay and she was very helpful and sweet.. I would stay here whenever i visit New York..

Was this review helpful? Yes 1
HI Express S, General Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear DespinaSarelis, Thank you for leaving us such lovely comments regarding your recent stay with us. We are thrilled you had a comfortable stay, you found your rate reasonable and we were able to go beyond your expectation of the overall stay. We are pleased to hear that our staff, especially Catherine ,was able to provide you with great service.... More 

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