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Holiday Inn Express - Staten Island West

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300 Wild Avenue, Staten Island, NY 10314
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1 room 1 guest
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Holiday Inn Express - Staten Island West
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286 Reviews from our TripAdvisor Community

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Traveler rating
    136
    96
    34
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    7
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113
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (286)
  • Mar-May only
    (60)
  • Jun-Aug only
    (102)
  • Sep-Nov only
    (79)
  • Dec-Feb only
    (45)
All months
Staten Island, New York
1 review
5 of 5 stars Reviewed 1 week ago

Was pleasantly surprised on the well run hotel. The place is immaculate, staff was so friendly I couldn't believe I was in NY lol. The front desk was great, the lady in the office downstairs by the gym was great, the free breakfast was delicious and Dianna running the dining room was amazing. We need more people like Dianna and... More 

Was this review helpful? Yes
Buford, Georgia
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

Nicole at the front desk was exceptionally nice. Very professional and courteous. I was very pleased with my initial greeting. I also feel the need to mention Diana. She was also very polite and extremely concerned about our satisfaction with the breakfast meal. She was eager to help in any way possible. What a great way to start the day.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 1 week ago

I came here for a quick rest to get prepared for a long journey. I've slept at other Holiday Inns and would not pass this up for a good nights rest. I was greeted and helped by Nicole and she made sure I was set and satisfied for the night. The pancakes at night in August, were much needed and... More 

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Keswick, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Hubby and I stayed at this hotel while we toured New York City. The location couldn't gave been more perfect...just note, there is a $14 toll fee to get onto Staten Island...once you are on the island, it's best to stay on it. The HIExpress is far enough from the constant hustle and bustle of the city yet close enough... More 

Was this review helpful? Yes 1
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear Razz65, Wow! Thank you for such a great and informative review on your recent visit! I couldn't have written it any better myself, this review is perfect for giving our other guest an insight on what to expect while visiting our property to travel to the big apple so again thank you for taking the time to give us... More 

Liverpool, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

I recently stayed here with my family. All the staff were very friendly. Maria is a lovely manager and helped us out with locating baggage the airline had lost. The complimentary shuttle service to the Staten Island ferry is useful and I would advise others to stay here instead of Manhattan. Dianna made a superb breakfast and was always smiling... More 

Was this review helpful? Yes
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear colin554, Thank you for taking the time to leave such a great review on your recent stay! We are so happy we were able to provide an overall awesome experience for you and your family. It was a pleasure helping you find your lost luggage. Every employee always tries their best to assist any guest in distress no matter... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

We had a room on the 4th floor, and it was very clean and bright, the room size is good for 2, but might be a little crowded for a family of 4 people. The hotel provide free shuttle to the ferry, and please make sure that you make the reservation earlier. It takes around 25 min driving to the... More 

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HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear Junzhou D, It was a pleasure reading your review on your recent stay with us! We are so happy to hear overall you had a great stay and utilized our amenities. We're glad you were comfortable and satisfied with your 4th floor room and our shuttle was at your convenience from your travels to NYC. We do require a... More 

Madison, alabama
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

With the staten island fery within 15 min. Drive, it is a Good place to stay when you want to visit the ''big apple''. The lady who works in the breakfast restaurant really impressed me...she was very friendly, helpful and smiled all the time.

Was this review helpful? Yes
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear sonjab474, Thank you for a wonderful review regarding your recent stay at our property. We are happy to hear of your great experience with our staff and location. We are a great and affordable option if you are looking to plan a trip to New York City. We hope for your next trip to the big apple you choose... More 

Houston, Texas
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice clean modern décor rooms. The beds and pillows were super comfortable. The only issues I had were a door that had trouble opening if you did it too fast and no free breakfast. The free shuttle service to the Ferry was a big plus since parking is hard to find. The staff was quick to respond to our door... More 

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Sardis, Georgia
1 review
3 of 5 stars Reviewed 5 weeks ago

We couldn't wait to get the dining room each morning to be greeted by Dianna and her incredibly warm and beautiful smile. She has the sweetest spirit and always had a great breakfast waiting for us. She was so attentive to our every need and quickly became more than an employee of the hotel....she made us feel like family!!! Angie... More 

Was this review helpful? Yes
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear Angie W, Thank you for leaving such a great review on your recent stay with us. We are so happy to hear how much of an impact our breakfast attendant, Dianna, made on your visit. She is a star performer and always goes above and beyond and will be commended for her outstanding work. She is a bonus to... More 

Mauritius
1 review
4 of 5 stars Reviewed July 30, 2015

It was one of the best hotels I have ever been. My special thanks to Nicole at the reception, I had an issue with the shower and when I informed her, she was very proactive. Dianna at the breakfast time was excellent as well. The hotel contains the basic things - towel, coffee maker, everyday cleaning and the staff very... More 

Was this review helpful? Yes
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear prema, Thank you for taking the time to leave a lovely review regarding your visit to our property. We are very happy to hear that your overall stay was very enjoyable and one of the best hotels you stayed at. Were glad that our staff was able to accommodate you with a smile and fix the inconveniences you experienced.... More 

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