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All 7 Staten Island hotels

Holiday Inn Express - Staten Island West

2.5 of 5 Hotel   |   300 Wild Avenue, Staten Island, NY 10314
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Holiday Inn Express - Staten Island West

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A recent review
3 of 5 stars reviewed 2 days ago
Anthony C Staten Island, New York
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204 people have reviewed this hotel

Traveler rating
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    26
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    7
See reviews for
79
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46
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Staten Island, New York
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

Holly, Maria, Matt Cioffo, Lidel, and Jerry are extremely accommodating and efficient. They are to be commended. We stay at this hotel every Friday night for the past 2 years. The staff is great. We do find some issues with cleanliness off bathroom and linens.

Was this review helpful? Yes
Cleveland, Ohio
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 7, 2014

nice clean rooms and friendly staff!! close to good restaurants, stores, and highway. easy to get to from nyc and nj. very good free breakfast and coffee all day long. rooms are a little small but comfortable.

Was this review helpful? Yes 4
HI Express S, General Manager at Holiday Inn Express - Staten Island West, responded to this review

Ed F, Thank you for taking the time to leave us a 5 star review on TripAdvisor. I am glad to hear you were able to enjoy our free Express Start Breakfast, featuring our bold 100% Arabica bean coffee. It is a great pleasure to receive your positive feedback regarding our guestrooms and staff. We look forward to a return... More

Oak Hill, West Virginia
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 4, 2014

What a great place to stay have been here several times . Gets better and better the staff is top notch. Stephen in the breakfast room is out of sight, fresh hot food. Friendly face in the morning best coffee in town. also has a great deal on a city tour, he is always happy to hook you up.

Was this review helpful? Yes 3
HI Express S, Manager at Holiday Inn Express - Staten Island West, responded to this review

Les F, Thank you for taking the time to leave us this 5 star review on TripAdvisor and for being a loyal repeat guest at our property. Your compliments regarding our staff are very much appreciated. Stephen, along with the rest of our staff, believe in providing personalized service that will exceed our guests expectations. I will share your kind... More

Fort Myers, Florida
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 23, 2014

We stayed at this hotel for 2 nights for a funeral service. The hotel had a small lobby, but the staff at the desk was courteous. The room was tiny, it had two double beds (and it was my husband and I, and our 2 children staying in the room), and not much room to move around the room. We... More

Was this review helpful? Yes 1
HI Express S, Manager at Holiday Inn Express - Staten Island West, responded to this review

Bianca A., Thank you for sharing your experience with our property on TripAdvisor. I would like to apologize if the size of the room prevented you from fully enjoying your time in the hotel, but I am happy to hear that you slept comfortably and found the guestroom and bathroom to be very clean. We look forward to having you... More

NEW ROCHELLE, NEW YORK
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 22, 2014 via mobile

We stayed there for a family funeral ....it was during a big snow storm..... The hotel staff were AMAZING.....Holly at the front desk was so nice .... Lorenzo was great helping get our car out.....Jerry & Lidel were also very helpful......and we can't forget Stephen in the breakfast room he was wonderful, our family loved his pancake machine.....this hotel is... More

Was this review helpful? Yes 1
HI Express S, Manager at Holiday Inn Express - Staten Island West, responded to this review

Barbara, Thank you for taking the time to review our property on TripAdvisor and for the 5 star rating. Your kind words about our staff are truly appreciated and I will be sure to let them know what a good job they have done. I am glad to hear that you found the property to be very clean and well... More

Stamford, Connecticut
1 review
3 of 5 stars Reviewed February 7, 2014

Service was great - hotel room itself just ok (very small) - Stephen was amazingly service oriented and found my cell phone when I lost it and rushed out of the hotel to give it to me in the parking lot. Front desk service also was great.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear rich p, Thank you for taking the time to provide feedback on your stay. It is unfortunate the size of the room prevented you from fully enjoying your time at the hotel. We do appreciate the high score for Service as well as your positive comments for our our staff. We take all of the reviews we receive very... More

Gilbert, Arizona
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 1, 2014

We have stayed at this property twice now and both times our stay was excellent. The staff has always been courteous, helpful and mindful of our needs. Stephen in the breakfast room has gone out of his way to be kind, helpful and has made our stays very enjoyable. We would definitely recommend this hotel for your NY stay.

Was this review helpful? Yes 1
HI Express S, General Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear Linda A. Thank you so much for sharing your experiences with our hotel on TripAdvisor. As a repeat guest, we truly appreciate your recommendation and 5 star review. I am happy to hear that you received an excellent level of service from our staff and that Stephen has been able to make your stays more enjoyable. I will be... More

Chandler, Arizona
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 30, 2014

Let me start off by saying that this is a Holiday Inn Express. Don't expect a 5 star hotel. The only reason I rated it very good was because of the people who work there. In this day and age, I run into great customer service less and less. The hotel is your basic budget hotel. It has a tiny... More

Was this review helpful? Yes 1
HI Express S, General Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear TimNAZ, Thank you for sharing the details of your recent stay with us on TripAdvisor. It is always our goal to exceed our guest’s expectations by delivering top quality customer service at reasonable rates. I am so pleased to hear that my staff was able to go above and beyond your expectations and leave a lasting impression. I will... More

Knoxville, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 10, 2014

I arrived here during the Polar Vortex, after a somewhat frustrating travel day. What a haven! My greeting was warm, friendly and helpful. I got good advice from the desk clerk about local restaurants. The room was clean and well-appointed. Best of all was the breakfast. Stephen, the attendant, is a marvelous host! The food was thoughtfully laid out, and... More

Was this review helpful? Yes 1
HI Express S, General Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear Muriel L, Thank you for taking the time to review our property on TripAdvisor. I am glad to hear that after a hectic day of travel you were greeted with warm and friendly service and that you enjoyed our free Express Start Breakfast. I will be sure to share your kind words with Stephen and inform him of what... More

Newport, Rhode Island
Top Contributor
110 reviews 110 reviews
17 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed January 5, 2014

We stayed here Christmas night while visiting family on SI. This is a great little hotel - clean, incredibly friendly, good highway access, and a shuttle to the SI ferry at certain times, and a real deal. Our room was a good size with a kind bed. The gentleman who worked the breakfast was so good - friendly, constantly cleaning... More

Was this review helpful? Yes 1
HI Express S, General Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear dandfbud, Thank you so much for sharing the experience of your recent stay on TripAdvisor. I have shared your wonderful remarks with the rest of the staff and we are thrilled to hear that you enjoyed your stay. We look forward to welcoming you back soon! Orlando M. General Manager More

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Additional Information about Holiday Inn Express - Staten Island West

Also Known As:
Holiday Inn Express Staten Island Hotel
Holiday Inn Express Staten Island Hotel Staten Island
Address: 300 Wild Avenue, Staten Island, NY 10314
Phone Number:
Location: United States > New York > Staten Island
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #3 of 7 hotels in Staten Island
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express - Staten Island West 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express hotel is conveniently situated in one of New York's five boroughs, in the heart of Staten Island, very convenient to Newark Liberty Airport and northern New Jersey sites. Our ideal location allows you to easily reach hundreds of area businesses and attractions. The Arts & Science Museum is close by. Historic Richmond Town, a restored village and museum complex devoted to life on Staten Island; National Lighthouse Museum, Staten Island Zoo, Richmond County Bank Ballpark Home of the Staten Island Yankees, John A. Noble Maritime Collection An education program with art, history, drama, music, and boat trips to the ships' graveyards of New York are all within walking distance from this hotel. The Staten Island Ferry sails into Downtown Manhattan till late night...and is a highlight unto itself. Free! There's the Verrazano Bridge as well as a choice. ... more   less 
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