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Holiday Inn Express - Staten Island West

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300 Wild Avenue, Staten Island, NY 10314
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Holiday Inn Express - Staten Island West
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Holiday Inn Express - Staten Island West
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278 Reviews from our TripAdvisor Community

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Traveler rating
    130
    94
    34
    13
    7
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109
34
14
54
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (278)
  • Mar-May only
    (60)
  • Jun-Aug only
    (94)
  • Sep-Nov only
    (79)
  • Dec-Feb only
    (45)
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Sardis, Georgia
1 review
3 of 5 stars Reviewed yesterday NEW

We couldn't wait to get the dining room each morning to be greeted by Dianna and her incredibly warm and beautiful smile. She has the sweetest spirit and always had a great breakfast waiting for us. She was so attentive to our every need and quickly became more than an employee of the hotel....she made us feel like family!!! Angie... More 

Was this review helpful? Yes
Mauritius
1 review
4 of 5 stars Reviewed 2 days ago NEW

It was one of the best hotels I have ever been. My special thanks to Nicole at the reception, I had an issue with the shower and when I informed her, she was very proactive. Dianna at the breakfast time was excellent as well. The hotel contains the basic things - towel, coffee maker, everyday cleaning and the staff very... More 

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Toronto, Ohio
1 review
4 of 5 stars Reviewed 3 days ago NEW

Nice clean rooms, decent breakfast, but don't get their after 9:30 cause choices are limited then. Shuttle service to Ferry is a must , but you have to reserve it with front desk, and runs every 2 hours in AM to Ferry - pick up is on the hour. Plan accordingly - shuttle service is 30 minutes to and from... More 

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Millen, Georgia
5 of 5 stars Reviewed 5 days ago NEW

We enjoyed our stay at the Holiday Inn express in Staten Island, we were greeted each morning by a warm breakfast and a big warm smile from Dianna, she is the best, she always made sure we were taken care of before we headed out for our day of mission work. I will definitely recommend this hotel to anyone.

Was this review helpful? Yes
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear pennyt, Thank you for taking the time to leave such a lovely comment on your recent visit to our property. We are so happy to hear your mission team had a great stay and Dianna, our breakfast attendant, was able to contribute to your great experience. She will be commended on her excellent customer service. We truly appreciate your... More 

Staten Island, New York
1 review
5 of 5 stars Reviewed 1 week ago

Just want to give a huge thank you to Dianna in the breakfast room! She is awesome! She was so friendly and helpful. She made us feel right at home. Every morning she talked with us and went above and beyond her regular duties. Dianna rocks!!!!

Was this review helpful? Yes
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear Debbie W, Thank you for such a great review on your stay here with us. We are so happy to hear that your group had such an excellent experience with our breakfast, specifically Dianna. She is a star performer here at our property and does her best to make sure every guest is accommodated. She will be commended for... More 

Millen, Georgia
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

The morning breakfasts were well prepared and delicious. Dianna, the breakfast hostess was very welcoming and made us feel at home. Rooms were very clean and comfortable. The only issue we had was with some of the outlets. The outlets on the lamps were loose fitting and the outlet in the bathroom did not work.

Was this review helpful? Yes
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear CynthiaCliftonRich, Thank you for leaving such a lovely review on your experience at our hotel. We are so happy to hear your positive experiences with our breakfast. Dianna is an excellent part of our team and she will be commended for her great work. We try to make each guest feel rotatable and at home. We apologize for the... More 

1 review
4 of 5 stars Reviewed June 22, 2015 via mobile

My stay was short but the experience was a good one. No stress booking the room, no stress checking in .It was great. Room was good, all I needed was right in the room. Thanks you again Nicole . I would stay there again .

Was this review helpful? Yes
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear myblu, Thank you for your feedback on your recent visit to our property. We are delighted to hear your overall experience was a good and it was stress free! Our staff's goal is to provide an easy and convenient stay and we are happy we were able to provide this, especially our front desk agent Nicole. We hope next... More 

1 review
5 of 5 stars Reviewed June 22, 2015 via mobile

I had an outstanding experience at this hotel. Nicole at the front desk was extremely helpful during my check-in and first night. All of the staff I interacted with were extremely friendly and helpful. I would definitely stay again.

Was this review helpful? Yes
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear mjs325xi, Thank you for taking the time to write such a wonderful review about our property. We are so happy that you had an overall excellent experience with us. Our staff does their very best to give excellent service to all our guest and we are very glad we were able to accomplish this during your stay, especially Nicole.... More 

Warwick, Rhode Island
1 review
5 of 5 stars Reviewed June 11, 2015

Nicole at the front desk was very sweet and helpful. The free continental breakfast was great and the staff in the breakfast area were very friendly. Very clean hotel, although the rooms are small they are very nice and perfect for a short trip with just 2 people, I would definitely stay here again!

Was this review helpful? Yes
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear katie l, Thank you for leaving such a great review regarding your recent visit at our property. We are so happy to hear you had a great overall stay due to our amenities such as the complimentary continental breakfast, and our wonderful staff. Our staff does their best to provide the best possible stay and we are so glad... More 

Naples, FL
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 8, 2015

From the moment you walk through the doors Til the moment you leave, the staff at this small property is INCREDIBLE! Matt, Maria, and Nicole who "man" the front desk on different shifts, could not be nicer or more thoughtful. Upon arrival, you're given a personal bag of water, cookies, crackers, and a fruit & nut mixture. In the afternoon,... More 

Was this review helpful? Yes
HI Express S, Front Office Manager at Holiday Inn Express - Staten Island West, responded to this review

Dear PPadolsky, Thank you so much for leaving such a great review on our property. Your kind comments are greatly appreciated, especially your comments regarding our wonderful staff. We all try our best and go above and beyond in efforts that our guests will have the best experience possible, especially our IHG Reward members that will always receive a welcome... More 

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