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Comfort Inn Staten Island

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310 Wild Ave, Staten Island, NY 10314
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1 room 1 adult
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Comfort Inn Staten Island
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292 Reviews from our TripAdvisor Community

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Virginia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed October 20, 2015 via mobile

We just stayed there one night and used their "park and drive to terminal." The hotel was less than expected. The "king" was a big double if that and the room had no floor space for the luggage. On the brighter side the driver Frank was timely and was one of the happiest people we have met. I recommend the... More 

Helpful?
1 Thank DPC6969
Comfort I, General Manager at Comfort Inn Staten Island, responded to this review

Thank you for your lovely complement on our shuttle driver Frank! At the Comfort Inn Staten Island our shuttle drivers provide outstanding customer service! I am sorry that the “Manhattan style” tight room did not meet your needs, but what we lack in space we beam with extra smiles to make you feel welcome on your stay! We look forward... More 

Wayland, Massachusetts, United States
Level Contributor
81 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed September 28, 2015

this is the second time I have stayed here. Last time I had a 2 bed room and it was tight. This time I had a 1 bed room and it was even tighter. Bathroom smelled of mildew. They would not honor the AAA discount. There are better places for the same price near by. Will not stay again

Helpful?
2 Thank Mike_OCP
Comfort I, General Manager at Comfort Inn Staten Island, responded to this review

Once again, I appreciate your honest review! As you have experienced, our hotel is built with the "Manhattan style squeeze" tiny room, but what we lack in space we sure to compensate with outstanding customer service! We are still glad you came back to see us again at the Comfort Inn Staten Island!! I am currently looking into the odor... More 

Temperanceville, Virginia
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed September 10, 2015

We were basically only here for the night, spending the day in the city. It was clean and comfortable. The breakfast was nice, only got 2 adult and 2 child tickets and we had a 19 and 17 yr. old with us, NOT child size eaters. Rooms were quiet. Downside the shuttle to the ferry was small and filled up... More 

Helpful?
1 Thank Lisa S
Comfort I, General Manager at Comfort Inn Staten Island, responded to this review

Lisa S. Thank you for your honest review, your feedback is mush appreciated by our future travelers! One great tip from management would be if you need the shuttle, please book at at check in for you stay, this will make your travel stress free and easier to plan around! Evette Ubiñas General Manager More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 3, 2015 via mobile

Hotel is hard to find when driving, but is very nice and clean. The biggest problem is their shuttle service to the cruise port. Absolutely know one seemed to know the pick up or drop off times, drive to port is 45 min long because the bridge is closed and they only have one van. We waited an hour and... More 

Helpful?
1 Thank NKS57
Evette U, General Manager at Comfort Inn Staten Island, responded to this review

Thank you for your feed back on the shuttle service, I will see to the operations and ensure future guests do not run into this issue. Thank you for bringing it to our attention, and should you choose to stay at our Comfort Inn on Staten Island I am sure you will not run into the same issue. Evette Ubiñas... More 

Pittsburgh
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed September 2, 2015

Didn't expect much from a chain but had a nice surprise. Room was small but being NY, that was expected. Still enough room for 2 people. Enough closet and drawer space. The staff were exceptional. Pleasant and helpful. Hotel provides a free shuttle (along with 2 adjoining hotels) to the ferry which was nice. Have to reserve seats since it's... More 

Helpful?
1 Thank Karen M
Evette U, General Manager at Comfort Inn Staten Island, responded to this review

Thank you for your detailed review! We hope you make your way back to Staten Island so we may thank you personally for your lovely comments on our Comfort Inn Staten Island! Evette Ubiñas General Manager More 

Nigeria
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 31, 2015 via mobile

My husband and I travelled to the States this past summer, which I don't usually do since I prefer the autumn and winter months.. We spent the night at Best Western JFK, then moved to Staten Island as Comfort Inn was recommended by a relative. The hotel was in a serene environment and the staff were very warm and welcoming.... More 

Helpful?
2 Thank JulietteD20142014
Evette U, General Manager at Comfort Inn Staten Island, responded to this review

Thank you for your kind comments on our humble accommodations! I was happy to share your lovely words with the staff this week during our Housekeeping Meeting and we all gave Ericka a huge round of applause for going the "Extra Mile" for all of her guests! We hope you come back so we may introduce you to all of... More 

1 review
5 of 5 stars Reviewed August 27, 2015

We are a senior citizen couple. Our one night stay was very well accommodated and pleasant. The staff was particularly helpful in seeing our needs were met and went out of their way in getting our room ready early and managing the ferry shuttle to fit our travel plans. Our special thanks to Jennifer and Nelson for their help and... More 

Helpful?
Thank James H
Evette U, General Manager at Comfort Inn Staten Island, responded to this review

I will be happy to share your wonderful comments with our staff! We look forward to your next visit to the Comfort Inn Staten Island! Evette Ubiñas General Manager More 

Greenville, Texas, United States
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 27, 2015

As we were driving on a family vacation we were looking for somewhere that we could park our car without having to pay $$$$. I found this gem and am so glad we did!! From the very beginning our stay was awesome. Sean checked us in and gave all kinds of tips and hints of things to do (drive your... More 

Helpful?
2 Thank Dee C
Evette U, General Manager at Comfort Inn Staten Island, responded to this review

Thank you SO MUCH for your lovely remarks! We look forward to your return soon to our Comfort Inn Staten Island! Evette Ubiñas General Manager More 

Annapolis, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 17, 2015

we enjoyed our stay at this Comfort Inn. Staff very friendly, room service excellent (Erica, great lady - very helpful). Room very clean. Great breakfast. All in all - very good hotel. Only negative comment - the last shuttle is at 10pm - should run up to midnight.

Helpful?
Thank Tracy T
Evette U, General Manager at Comfort Inn Staten Island, responded to this review

Thank You for your lovely comment on your Comfort Inn located on Staten Island! I will be sure to share your lovely comments with Erica! As for the shuttle, we do our best to accommodate our guests with our complementary amenities. I always encourage our guests to make reservations for the shuttle upon arrival so your travel plans are a... More 

Dubai, United Arab Emirates
Level Contributor
110 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed July 11, 2015 via mobile

When we read some of the reviews we were scared to even enter the place. But honestly it is a decent place. Though rooms are small but were clean and tidy. The washrooms were a lean as well. Breakfast was very basic with limited options . The location is very scenic and it is worth taking a walk in the... More 

Helpful?
1 Thank DPMMumbai
Evette U, General Manager at Comfort Inn Staten Island, responded to this review

Thank you so much for your king and honest review! We do face a challenge of "Manhattan Squeeze" room sizes but what we lack in space we make up with customer service! Come back and see us on your next trip to Staten Island! Evette Ubinas General Manager More 

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