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Comfort Inn Staten Island

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310 Wild Ave, Staten Island, NY 10314
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1 room 1 adult
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Comfort Inn Staten Island
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292 Reviews from our TripAdvisor Community

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2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Pros: Various front desk staff, maintenance man, my GRA, & breakfast host were all polite & friendly. Entire room was clean, everything worked, & supplies were ample. Room hallways have surveillance. Food was good. Cons: ONLY ONE ELEVATOR & its v e r y slow. :(

Helpful?
Thank Chris C
Leeds, United Kingdom
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
2 of 5 stars Reviewed January 2, 2016

We have stayed on Staten Island several times as we travel from the UK and stay for 10 days.We decided (based on the pictures) to stay at the Comfort Inn. However, the rooms are deceptive, making everything look a lot larger. In fact, the rooms, although well presented, are very small and cramped and for anything more than a couple... More 

Helpful?
Thank CarlMarx
Comfort I, General Manager at Comfort Inn Staten Island, responded to this review

CarlMarx, thank you for the honest review, I must admit that I wish our rooms were bigger! However we are built with that "Manhattan Squeeze" floor plan. I am saddened to hear that your arrival late at night was not as pleasant as I would have hoped it to be. I would love to speak with you further on the... More 

Colorado Springs
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed December 31, 2015

I found this hotel on the Internet while trying to book a hotel where we could leave a car and also have transportation to the cruise terminal. We would be gone two weeks. This worked out perfectly for us. The hotel staff were terrific. Very helpful in every way. Only shock was the small size of the room. The king... More 

Helpful?
Thank jasperjewel
Comfort I, General Manager at Comfort Inn Staten Island, responded to this review

Jasperjewel, we appreciate your honest review and we are glad you were able to take advantage of our "Park & Cruise" package! I will also be sure to pass along your kind comments to the staff! We hope you come back on your next cruise vacation here at the Comfort Inn Staten Island! Evette Ubinas General Manager More 

1 review
1 of 5 stars Reviewed December 7, 2015

I stayed at this hotel on 12/5. The front desk agent was very nice during check in. He remained very professional throughout the check in process while another guest proceeded to yell and scream profanity about his experience at the hotel. I didn't really care about the other guest. I myself work in the hotel industry and these things are... More 

Helpful?
Thank Ryan R
Comfort I, General Manager at Comfort Inn Staten Island, responded to this review

I truly apologize for this event within our hotel. I will be sure to bring this up to our Front Desk Agents in order to provide the safest and securest experience for all of our guests. Thank you for you comment and please do not hesitate to reach out to us on your next trip to Staten island. Evette Ubinas... More 

Nashua
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 6, 2015

We've stayed here before and will likely stay again. Staff are pleasant enough and competent. Breakfast is adequate (Jannet was super friendly - a nice treat early in the morning). The bathroom was clean and well stocked. I'm quite paranoid about bedbugs and will pull back the bed clothes and move the mattress to look for evidence of them before... More 

Helpful?
Thank Erika663
Comfort I, General Manager at Comfort Inn Staten Island, responded to this review

I am grateful for your feed back and I will share this with my housekeeping team! I am sure when you return to the Comfort Inn on Staten Island we will have this issue taken care of! Evette Ubinas General Manager More 

1 review
5 of 5 stars Reviewed December 4, 2015

My Wife, child and I enjoyed our one week stay at the Comfort Inn in Staten Island. It was only 40 minutes to the airport (JFK) or Manhattan. Its a nice central location where you can get to anywhere within an hour. Continental breakfast was great, but our favorite thing was the customer service. All the people there were very... More 

Helpful?
Thank Ramadan G
Comfort I, General Manager at Comfort Inn Staten Island, responded to this review

We are happy to hear we are your number one choice here at the Comfort Inn on Staten Island! We love hosting you and your family!!! Come back and see us soon! Evette Ubinas General Manager More 

Hayward, California
Level Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed November 7, 2015

Hotel staff is outstanding,warm and accommodating. Rooms and public areas are"squeaky" clean. They offered free shuttles to the Staten Island Ferry for easy access to Manhattan which was on time as promised. I heartily recommend this hotel to everyone! I do wish the bathrooms had a couple of shelves to place our bath items on and that the soda machines... More 

Helpful?
Thank Sulfurcreek
Comfort I, General Manager at Comfort Inn Staten Island, responded to this review

Thank you So much for your lovely comments! I will be sure to share them with our team! Evette Ubinas General Manager More 

Brooklyn, New York
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 29, 2015

The King bed was way too big for the small room size. The room was closet like... and you have very little room to walk around. The hotel does not have a formal lobby or dinning area. It is fairly small but offers lemon water to its guests. The hotel is pretty loud. It is possible to hear people walking... More 

Helpful?
Thank BklynGirlTravels
Comfort I, General Manager at Comfort Inn Staten Island, responded to this review

Thank you for your honest review! We here at the Comfort Inn Staten Island pride ourselves on outstanding customer service! We know that it can be a tight fit in our “Manhattan style” tight rooms but what we lack in space we beam with extra smiles to make you feel welcome on your stay! We look forward to your next... More 

Mastic, New York
2 reviews
5 of 5 stars Reviewed October 28, 2015

My family and I were on our way from Suffolk County, Long Island, to Charleston, SC. We headed out early, but soon were dismayed as our van broke down. The rear axle almost split in half, and here I am with kids ranging from 6 months old to 20. Not knowing a thing about Staten Island, we asked at the... More 

Helpful?
Thank Mike C
Comfort I, General Manager at Comfort Inn Staten Island, responded to this review

Thank you for your heartfelt review! It was our pleasure hosting your family in your time of need, that’s what we’re here for! I am glad you and your family we content and relaxed at our Comfort Inn Staten Island! Please do come back and see us soon on your next visit to Grandmas!! Evette Ubiñas General Manager More 

Detroit, Michigan
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 22, 2015

Stayed with a bus tour to New York City. Diamond Tours chose this hotel for us. When we arrived, they did not have the room assignments as the other hotel en route did. It took a while to sort out rooms for 50 people. Rooms were small, but I am told NY hotels are that way. Room was a little... More 

Helpful?
Thank 595GailS
Comfort I, General Manager at Comfort Inn Staten Island, responded to this review

Thank you for your review, we look forward to hosting your tour group! Evette Ubiñas General Manager More 

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