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Comfort Inn Staten Island

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310 Wild Ave, Staten Island, NY 10314
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1 room 1 guest
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Comfort Inn Staten Island
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275 Reviews from our TripAdvisor Community

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Traveler rating
    130
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    30
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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    (275)
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Greenville, Texas, United States
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

As we were driving on a family vacation we were looking for somewhere that we could park our car without having to pay $$$$. I found this gem and am so glad we did!! From the very beginning our stay was awesome. Sean checked us in and gave all kinds of tips and hints of things to do (drive your... More 

Was this review helpful? Yes 1
Annapolis, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 17, 2015

we enjoyed our stay at this Comfort Inn. Staff very friendly, room service excellent (Erica, great lady - very helpful). Room very clean. Great breakfast. All in all - very good hotel. Only negative comment - the last shuttle is at 10pm - should run up to midnight.

Was this review helpful? Yes
Evette U, General Manager at Comfort Inn Staten Island, responded to this review

Thank You for your lovely comment on your Comfort Inn located on Staten Island! I will be sure to share your lovely comments with Erica! As for the shuttle, we do our best to accommodate our guests with our complementary amenities. I always encourage our guests to make reservations for the shuttle upon arrival so your travel plans are a... More 

Dubai, United Arab Emirates
Level Contributor
104 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed July 11, 2015

When we read some of the reviews we were scared to even enter the place. But honestly it is a decent place. Though rooms are small but were clean and tidy. The washrooms were a lean as well. Breakfast was very basic with limited options . The location is very scenic and it is worth taking a walk in the... More 

Was this review helpful? Yes
Evette U, General Manager at Comfort Inn Staten Island, responded to this review

Thank you so much for your king and honest review! We do face a challenge of "Manhattan Squeeze" room sizes but what we lack in space we make up with customer service! Come back and see us on your next trip to Staten Island! Evette Ubinas General Manager More 

Clarksburg, Maryland
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 8, 2015

We were going on a cruise in May and this seemed a good place to spend the night before. I have never been in such a small cramped space. Only one chair so one of us had to sit on the bed. The room was clean so that was a plus. Breakfast was so so but the girl taking care... More 

Was this review helpful? Yes
Evette U, General Manager at Comfort Inn Staten Island, responded to this review

I do apologize for the lack of a functioning outlet in your room. I have enabled a new procedure for the staff to weekly testing on all outlets. This will ensure that all outlets do work for every guest every time in the future. Should you wish to stay with us again do not hesitate to call me personally to... More 

Groton, Connecticut
Level Contributor
85 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed July 1, 2015

I don't think hotels usually smell good, but this hotel is definitely the best smelling hotel I have ever been in. The lobby smelled like apples and oh, so good! We were suppose to get a refrigerator w/ our room, but when we got up there we didn't have one. As soon as we called Front Desk, the lady said... More 

Was this review helpful? Yes
Evette U, General Manager at Comfort Inn Staten Island, responded to this review

We are so happy we were able to make your stay an enjoyable one! Make sure to come back and visit as our lobby scents do change with the season!! But rest assured spring will bring back "Fresh Apple" into our Lobby for your enjoyment! Evette Ubinas General Manager More 

Staten Island
Level Contributor
82 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 stars Reviewed June 15, 2015

My daughters wedding was near by. We went to them to reserve rooms for her wedding guest. They were supposed to give her a room free (not). It was supposed to be total non smoking. I guess the pot smokers don't count. this building is new? What is new. It looks like a cheap hotel and smells like one.

Was this review helpful? Yes
Evette U, General Manager at Comfort Inn Staten Island, responded to this review

I apologies that your Wedding group did not meet the required amount of rooms in order for you to receive a complementary room. This was discussed with you upon your arrival and again we did our absolute best to accommodate your every request on your special weekend. Evette Ubiñas More 

1 review
2 of 5 stars Reviewed May 26, 2015

The King bed was way too big for the small room size. You have very little room to walk around. The hotel does not have a formal lobby or dinning area. You could hear people walking and talking on hallways. The room doors are loud especially when are being closed. There are three hotels therefore, good luck finding parking. Don't... More 

Was this review helpful? Yes
Evette U, General Manager at Comfort Inn Staten Island, responded to this review

We here at the Comfort Inn Staten Island have a challenge with the "Manhattan Style Squeeze" tight rooms, we do have a lounging area located where we serve breakfast that guests are more than welcome to take advantage of during your stay. A for parking we do have the parking for free which is a hot commodity for a city... More 

SF Bay area
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed May 20, 2015

I needed to make a quick trip to Staten Island to move my daughter out of her dorm. This was the first time I stayed at the Comfort Inn (and it will be the last). Although the building is new, it's located right next to two equally new Holiday Inn and Holiday Inn Express hotels...and there is not enough parking... More 

Was this review helpful? Yes 3
Evette U, General Manager at Comfort Inn Staten Island, responded to this review

I truly apologize we were unable to meet you expectations. I have looked into the few operational issues you have mentioned and addressed with our team here at the Comfort Inn Staten Island. Should you wist to return to our hotel please let me know so I may book your reservation personally. Safe Travels Evette Ubiñas General Manager More 

Hilliards, Pennsylvania
2 reviews
5 of 5 stars Reviewed May 19, 2015

The Comfort Inn Provided excellent service, They gave us free shuttle service to and from the Staten Island Ferry. We took a cruise from Bayonne, and as part of our package with the Comfort Inn, they also included shuttle service to and from the cruise terminal. The package included one night stay, parking for the entire cruise,hot breakfast, and the... More 

Was this review helpful? Yes
Evette U, General Manager at Comfort Inn Staten Island, responded to this review

We are so happy to make your vacation travels stress free with our "Park & Cruise" package! Please come back and stay with us on your next cruise out of Bayonne! Evette Ubiñas General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 17, 2015 via mobile

Stayed at this Comfort Inn with my wife and two children. We walked in and checked the room since we have stayed in many hotels before and always check under the beds. We happen to find bed bugs under the mattress and blood. We were grossed out and decided to stay at another hotel. Anyone who is visiting Staten Island... More 

Was this review helpful? Yes 1
Evette U, General Manager at Comfort Inn Staten Island, responded to this review

My sincerest apologies that you had this experience at our hotel back in February. As I review into my documentation we have no reports of any bed bug complaints in the month of February or following month March. As we take this accusation very seriously, it is our policy to in a licensed exterminator to inspect and verify all rooms... More 

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