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Comfort Inn Staten Island

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310 Wild Ave, Staten Island, NY 10314
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Best prices for: 1 room 1 guest
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Comfort Inn Staten Island
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268 Reviews from our TripAdvisor Community

Traveler rating
    128
    82
    29
    16
    13
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79
62
28
39
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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  • German first
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  • Portuguese first
  • Any
English first
  • All months
    (268)
  • Mar-May only
    (70)
  • Jun-Aug only
    (69)
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    (59)
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Staten Island
Level Contributor
76 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My daughters wedding was near by. We went to them to reserve rooms for her wedding guest. They were supposed to give her a room free (not). It was supposed to be total non smoking. I guess the pot smokers don't count. this building is new? What is new. It looks like a cheap hotel and smells like one.

Was this review helpful? Yes
Evette U, General Manager at Comfort Inn Staten Island, responded to this review

I apologies that your Wedding group did not meet the required amount of rooms in order for you to receive a complementary room. This was discussed with you upon your arrival and again we did our absolute best to accommodate your every request on your special weekend. Evette Ubiñas More 

1 review
2 of 5 stars Reviewed 5 weeks ago

The King bed was way too big for the small room size. You have very little room to walk around. The hotel does not have a formal lobby or dinning area. You could hear people walking and talking on hallways. The room doors are loud especially when are being closed. There are three hotels therefore, good luck finding parking. Don't... More 

Was this review helpful? Yes
Evette U, General Manager at Comfort Inn Staten Island, responded to this review

We here at the Comfort Inn Staten Island have a challenge with the "Manhattan Style Squeeze" tight rooms, we do have a lounging area located where we serve breakfast that guests are more than welcome to take advantage of during your stay. A for parking we do have the parking for free which is a hot commodity for a city... More 

SF Bay area
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed May 20, 2015

I needed to make a quick trip to Staten Island to move my daughter out of her dorm. This was the first time I stayed at the Comfort Inn (and it will be the last). Although the building is new, it's located right next to two equally new Holiday Inn and Holiday Inn Express hotels...and there is not enough parking... More 

Was this review helpful? Yes 3
Evette U, General Manager at Comfort Inn Staten Island, responded to this review

I truly apologize we were unable to meet you expectations. I have looked into the few operational issues you have mentioned and addressed with our team here at the Comfort Inn Staten Island. Should you wist to return to our hotel please let me know so I may book your reservation personally. Safe Travels Evette Ubiñas General Manager More 

Hilliards, Pennsylvania
2 reviews
5 of 5 stars Reviewed May 19, 2015

The Comfort Inn Provided excellent service, They gave us free shuttle service to and from the Staten Island Ferry. We took a cruise from Bayonne, and as part of our package with the Comfort Inn, they also included shuttle service to and from the cruise terminal. The package included one night stay, parking for the entire cruise,hot breakfast, and the... More 

Was this review helpful? Yes
Evette U, General Manager at Comfort Inn Staten Island, responded to this review

We are so happy to make your vacation travels stress free with our "Park & Cruise" package! Please come back and stay with us on your next cruise out of Bayonne! Evette Ubiñas General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 17, 2015 via mobile

Stayed at this Comfort Inn with my wife and two children. We walked in and checked the room since we have stayed in many hotels before and always check under the beds. We happen to find bed bugs under the mattress and blood. We were grossed out and decided to stay at another hotel. Anyone who is visiting Staten Island... More 

Was this review helpful? Yes 1
Evette U, General Manager at Comfort Inn Staten Island, responded to this review

My sincerest apologies that you had this experience at our hotel back in February. As I review into my documentation we have no reports of any bed bug complaints in the month of February or following month March. As we take this accusation very seriously, it is our policy to in a licensed exterminator to inspect and verify all rooms... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed May 12, 2015

I always stay at this hotel. The staff is great and I have never had a problem. One time I did stay though there were young girls having a all night party on my floor, after everyone complained the police were called and they were kicked out. The continental breakfast is great and the staff was really helpful even after... More 

Was this review helpful? Yes
Evette U, General Manager at Comfort Inn Staten Island, responded to this review

Stefanie, We are happy to hear that you had such a lovely stay with us! We would be happy to have you, your friends, and family back at our Comfort Inn Staten Island! Evette Ubiñas General Manager More 

Toronto, Canada
1 review
5 of 5 stars Reviewed May 11, 2015

We stayed here for one night with a stay, park and sail package that included the shuttle to Cape Liberty Port. Plenty of parking! Hotel check in went smoothly with efficient and professional staff. Yes the room was very tiny, but all we needed for one night. Although it's a non smoking hotel, we did smell smoke coming down from... More 

Was this review helpful? Yes
Evette U, General Manager at Comfort Inn Staten Island, responded to this review

Thank you so much for your heart-felt review on our property and staff! We aim here at the Comfort Inn Staten Island to give you the best service possible and leave you with a great nights rest to get you on your way to your next destination. In you case to a lovely vacation cruise! Evette Ubiñas General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 10, 2015 via mobile

I stayed at this Comfort Inn with a business partner of mine and it is by far the worst hotel I have ever stayed in. The rooms are so small its like living in a closet. Also there must have been prostitution going on in this hotel next door to my room including the smoking on the floor that I... More 

Was this review helpful? Yes 1
Evette U, General Manager at Comfort Inn Staten Island, responded to this review

Mitchell First I apologize that your experience at our Comfort Inn Staten Island was not a good one. While some times our guests actions are out of our control, we do appreciate you bringing any disturbances to our attention so that security may handle the issues as promptly as possible. Should you find your self in the area again please... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 9, 2015

We arrived early like around 10am, even though we well before check in time they gave us a room so we could change before going into NY City. Frank gave us the best directions-he is a wealth of information! Don't miss the opportunity to talk to him! The rooms are small but well taken care of. The shuttle is super... More 

Was this review helpful? Yes
Evette U, General Manager at Comfort Inn Staten Island, responded to this review

I am so glad that you were able to enjoy your stay here at our Comfort Inn Staten Island. I am happy to say that our staff strives on a daily bases to provide above average customer service! Evette Ubiñas General Manager More 

Pleasant Valley, New York
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed May 2, 2015 via mobile

Seems like a great way to prepare for cruise. Room is small, clean, comfortable with a great view of a long ago covered landfill. Could be a golf course in the future. Shuttle to & from ship is free with room.

Was this review helpful? Yes
Evette U, General Manager at Comfort Inn Staten Island, responded to this review

Thank you Gary for your lovely review! I am glad you were able to take advantage of our "Park & Cruise" package! We hope you had a lovely trip on your recent cruise as well! Evette Ubiñas General Manager More 

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