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Comfort Inn Saugerties

2.0 of 5
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2790 State Route 32, Saugerties, NY 12477
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Comfort Inn Saugerties
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Ranked #4 of 6 Hotels in Saugerties
A recent review
3 of 5 stars Reviewed September 28, 2014
Gershwin12 Forest Hills, New York
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106 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Comfort Inn Saugerties
See the most recent reviews
Forest Hills, New York
Top Contributor
311 reviews 311 reviews
73 hotel reviews
299 helpful votes 299 helpful votes
3 of 5 stars Reviewed September 28, 2014

We booked this hotel hoping the much needed face lift would be complete, and sadly it continues but happily it is almost complete. Most rooms have been renovated and are very clean and comfortable, more on this later. The indoor pool, I was told is scheduled to be completed by the end of October. Hopefully, no worries about carrying heavy... More 

Was this review helpful? Yes 2
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

Our entire staff would like to thank you for taking the time to write a good review about our hotel. We are almost finished with our renovations and truly thank all of our guest for their patience. More 

New York City, New York
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 2, 2014 via mobile

Front desk people were courteous. A Buffet breakfast-microwaved eggs and sausages, milk and dry cereal, oatmeal, make your own waffles, a juice dispenser.. Price-reasonable for two queen size beds, free wi-fi, air-conditioned, non smoking.. Only thing: dusty under construction.. The left wing is still being renovated. They are planning to put a fitness room and a swimming pool. The parking... More 

Was this review helpful? Yes 1
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

Thank you for writing a favorable review about our hotel. As I have said before we are almost finished upgrading our entire hotel and hope our guests will take that into consideration. More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed September 2, 2014

Although the outside of the hotel looks like the building is just being buit and the construction leaves it looking very uninviting, the interior renovation appears to have been completed. Our room was very nice, clean, and comfortable. We were traveling with a 90 year old and they were able to put us in a room right off of the... More 

Was this review helpful? Yes
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

We were happy to meet all of your requests and are so pleased that you liked our new renovated rooms. In a few more week everything will be completed.Please come back when you are in the Saugerties area. More 

Buffalo, New York
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 19, 2014

This hotel was a disaster. When we made our reservations we were not told that the hotel is undergoing renovation. There was no pool or fitness facility. We were not informed of this. The vending machines were broken. The continental breakfast was uneatable. Powered eggs and only sugared cereal. Please don't stay here. Wait till all the work is completed.

Was this review helpful? Yes 2
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

We are very sorry but our Web Page advertises that we are doing construction. It also states that the fitness room and pool are under construction. I am sure on your next visit everything will be perfect. More 

MD USA
Contributor
20 reviews 20 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed August 19, 2014

This hotel may be fine when the construction is over, but as of mid-August the parking lot and exterior of the hotel were a mess!!! Arrived late and night and only entrance open during construction is at the back of hotel. No parking near the back entrance because construction materials and debris took up a third of the parking spaces.... More 

Was this review helpful? Yes 2
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

I can only say that we are truly sorry for all the construction on the outside of the building. In a few more week everything will be done including new additional rooms and an indoor pool. Please come back then and stay in a beautiful new hotel. More 

Chicago, Illinois
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 18, 2014

I stay at this comfort Inn every 6-8 months for business. It never fails to bring a smile to my face! This time they were under construction (great updates may i add!!!) My usual room had already been renovated and it was fantastic!! Great new bathrooms, still have the best beds ive ever slept on. The updates to the lobby... More 

Was this review helpful? Yes 1
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

Thank you for staying with us when ever you visit Saugerties. It is a pleasure to have loyal guests like yourself. I am pleased that you liked all of our renovations. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 12, 2014

Under construction but my stay was great. Housekeeping was outstanding and a very friendly staff. Desk clerk james was kind of a whiner but a nice ginger. Will return soon! Thank you for a great stay!!!!!!!!

Was this review helpful? Yes 1
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

Thank you for your kind review. It is our pleasure to take care of great guests like youself. More 

Madison, Connecticut
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 23, 2014

Hotel is filthy. Dirty sheets on the bed. Non-existent housekeeping. Not worth it.Complained about sheets I was given new ones to put on myself. No one vacums the rooms or common areas. Complained to corporate received an email saying sorry but it was late and housekeeping was not on duty.

Was this review helpful? Yes 4
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

I am so sorry that your sheets were soiled as you say they were. Yes it is true that during our renovations the hallways are constantly getting dirty....but we do vacuum them as needed. This problem occurred when you first checked in on 7/16/14. You are staying 18 nights with us. I guess the rest of your stay was to... More 

Colorado Springs, Colorado
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 23, 2014

My family and I stayed here as we prepared to move out of NY. We chose Comfort Inn because of its pet friendly policy. I went in person to make the reservation and the staff was more than accommodating. They even asked if I had anything such as AAA or AARP so I could receive additional discounts. I knew the... More 

Was this review helpful? Yes 2
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

I was pleased to hear that all of the staff was friendly and attentive to you. I"m sorry that you felt the room was small, but there is nothing we can do to make your type of room larger. Please be advised that we do have much larger rooms, so when you come back please request one of our leisure... More 

crazielcutie
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 7, 2014

I stayed at the Comfort Inn this past weekend. Upon booking, I was not informed that any construction would be going on-instead, I was left to find out upon arrival. The whole parking lot was filled with trucks/construction debris. I walked through sheet-rock dust and concrete floors covered in glue to the front desk. Upon check-in, they attempted to put... More 

Was this review helpful? Yes 3
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

I am truly sorry that you were upset with our renovations that were in process improve our hotel. We clearly advertised on our web page that we were doing renovations. I guess you didn't notice it. Please come back and stay with us on your next visit to the area. You will find a completely brand new hotel. More 

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