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Comfort Inn Saugerties

2.0 of 5
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2790 State Route 32, Saugerties, NY 12477
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Comfort Inn Saugerties
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Ranked #4 of 6 Hotels in Saugerties
A recent review
5 of 5 stars Reviewed January 28, 2015
Lance J
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107 reviews from our community

Traveler rating
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    31
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
1 of 5 stars Reviewed 6 days ago NEW

Avoid this place. It was the worst hotel experience I have ever had. When we entered our room it reeked of smoke even though it is supposed to be a smoke free hotel. The bathroom was dirty with a big ring in the toilet. I had some work to do in the morning so I put up the do not... More 

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Top Contributor
118 reviews 118 reviews
7 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed January 28, 2015

I visited this are Feb 2014 to go to Hunter Mtn. and I must say the lobby was nice, and even though the left side of the place was under construction, there was no reason for any disruption. The staff were friendly. Will come back if near the area.

Was this review helpful? Yes
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

We were pleased to hear you felt you received excellent service during your last stay. As we have stated before all of the hotels renovations are complete. when you visit the area again...please stay with us. Thank You...... More 

New York City, New York
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed January 1, 2015

I guess some of the negative reviews centered around the renovations and I can see that, but we visited Christmas night and got an extra gift with a fully renovated Comfort Inn and a great room with a luxurious king sized bed!! A very nice, update room - clean and modern, as was the facility - definitely a place I... More 

Was this review helpful? Yes 2
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

We are all so pleased that we make your Christmas a little bit better. Thank you for your Great comments. Please tell all your friends about us. More 

Staten Island
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 23, 2014

I have stayed at this property in the past. It was nice. On our way to Windham Mt ski area, we stayed again at this property yesterday. The two rooms we rented were totally refurbished. They were nice before, but now excelled. The mattress and bedding were very comfortable. The linens were of very good quality, manufactured from 1888 mills... More 

Was this review helpful? Yes 2
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

It was a pleasure to read your kind review. We have finished our renovations and would like to thank all of our guests who were so patient and understanding during this time. Thank You Again. More 

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 of 5 stars Reviewed November 9, 2014

This hotel is nearing completion of a renovation. There was outside work being done but during the hours we were there (weekend 9p - 8a). Rooms are newly decorated and nicest I've seen at a Comfort Inn. The hotel was clean! Beds were comfortable. The staff at the desk was very nice and friendly. We even changed rooms because of... More 

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hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

Thank you so much for acknowledging the efforts of our staff to make you feel comfortable and welcomed. It is wonderful to hear of the great impression we made with our amenities and services. We are so glad that your stay was plesant and we look forward to seeing you again! More 

2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 8, 2014

We recently wanted to enjoy fall foliage so we took a back road country ride to Saugerties. It had been raining for most of our trip so when we arrived we decided To check in to the Comfort Inn hotel in Saugerties. Big mistake. Construction site, They put us in a room right next to where they were installing a... More 

Was this review helpful? Yes 2
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

I am truly sorry that I was not working the day that you checked out of the hotel. I am also sorry that the construction of the new pool created noise. We all are truly sorry that you didn't have an enjoyable stay at our hotel. We are at the end of our renovations and hope the next time you... More 

Travelers are raving about these Saugerties hotels

New York City, New York
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 1, 2014

The new and improved Comfort Inn has piqued our interest. We have stayed there before the current redo and it was OK. But now things are simpy so much better!! Yes, some things were out of place with construction. But they trying hard by putting in more front parking, adding more rooms, better front entrance and a pool. We wanted... More 

Was this review helpful? Yes
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

Our entire staff would like to thank you for taking the time to write a good review about our hotel. We are almost finished with our renovations and truly thank all of our guest for their patience. We will be addressing the staff that they must be away from all entrances if they are going to smoke. More 

Ephrata, Pennsylvania
Top Contributor
64 reviews 64 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed October 22, 2014

I am a Choice Hotels Member and I stay in Comfort Inn's about 40 nights a year. This is truly one of the worst Comfort Inn's I have stayed in. Very disappointing and I will be letting Choice Hotels know how I feel as well. The hotel is under construction for renovations so you could maybe overlook the common areas... More 

Was this review helpful? Yes 3
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us. It is true we are going through the end of our construction and we are finalizing each last details. Please be assured... More 

Lakewood, New Jersey
Top Contributor
60 reviews 60 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed October 14, 2014 via mobile

After hours of traveling, we arrived to find hotel under construction. Construction material littered complete outside and we couldn't find entrance. Horrible. Fortunately, we were able to get refund immediately Don't care what rooms looked like if you had to maneuver thru all that construction debres.

Was this review helpful? Yes 2
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

We are sorry that you felt you could not stay with us because of the construction on the hotel. I wish while you were here you would have taken the time to see our beautiful new rooms. We immediately gave you a refund because your were not happy. Please give us another chance if you visit our area again in... More 

connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 13, 2014

Upon arrival my husband and I were quite startled to find the hotel under major construction and renovation. Construction materials were scattered everywhere, the front entrance was boarded up and we had to enter through the rear of the hotel, doors to the outside on the stairwells were left open at night! Workers began pounding away at 8am. No on... More 

Was this review helpful? Yes 3
hiphaz7, General Manager at Comfort Inn Saugerties, responded to this review

Thank you for taking the time to complete our survey and share your experience! Your satisfaction and enjoyment are very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. We are almost finished with our renovations and truly understand that they caused you to have an unpleasant stay. We... More 

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