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Diamond Mills Hotel

25 South Partition Street, Saugerties, NY 12477
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Certificate of Excellence 2014
Diamond Mills Hotel
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Diamond Mills Hotel
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86 reviews from our community

Traveler rating
    44
    25
    3
    5
    9
See reviews for
30
34
1
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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    (86)
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    (26)
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    (26)
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    (20)
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New York City, New York
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We chose Diamond Mills as a post winter hiking destination. We were super happy with our stay. The staff greeted us with smiles and were very helpful with our bags, restaurant recommendations and local adventure recommendations. The complimentary wine and cheese is in the beautiful tavern. The room was gorgeous with amazing views of the falls. Easy walking distance to... More 

Was this review helpful? Yes
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I had found a great deal for this property through Jetsetter, and unfortunately due to a family emergency was unable to keep the reservation. When i contacted Jetsetter to say i needed to rebook for an unforeseen date, they contacted the hotel and I was told that the hotel was uncooperative and would not budge on the reservation. I called... More 

Was this review helpful? Yes 4
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed in the extended stay rooms at Diamond Mills. The rooms themselves are fine, but there are a number of problems. First, the heating/cooling cannot be accurately regulated due to placement of the heating/cooling units and the thermostats. Any good HVAC installer would not have installed a comfort system in the manner in which these rooms were set up. The... More 

Was this review helpful? Yes 4
New York City, New York
1 review
5 of 5 stars Reviewed November 23, 2014

My daughter and me chose this property to spend a night out of NYC the bed outstanding ,the room was impeccable ,the radiant floor in the bathroom was already turn on for us ,the view magnificent ,the staff super helpful we had diner at the hotel taverna excellent service amazing food the lobster corn chowder a winer !!! please take... More 

Was this review helpful? Yes
1 review
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed November 1, 2014

I cannot imagine how in this day and age this level of rudeness is still tolerated anywhere. And it's not like there aren't other choices for people to have their weekend getaways. I'm not sure if the owner is aware of how rude their front desk staff is - these people actually don't care if you book with them or... More 

Was this review helpful? Yes 11
West Chester, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 17, 2014 via mobile

We were here in a place we would not come to and during a very busy time of our lives. We drove four hours to get there. We left relaxed and rested. The staff was personalized. It was our anniversary and they left us a nice surprise in our room. We have several children and my husband came up later.... More 

Was this review helpful? Yes 2
Southern California
Top Contributor
191 reviews 191 reviews
44 hotel reviews
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed September 10, 2014

Beautiful room, beautiful bath room, the view is perfect, wonderful restaurant. All the big things are great; the little things escape them and bother me. The wine and cheese afternoon program was wonderful, except they were 20 minutes late in getting ready. The grounds are nice but there are weeds everywhere. The staff is friendly but you are very aware... More 

Was this review helpful? Yes 1
New York
2 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 5, 2014

We had our wedding at the Diamond Mills earlier this year. My guests and vendors are still sharing stories about disorganization, rude staff (mostly upper management) and lack of 'care' being so evident in how the bridal party was treated. As the bride/groom we'll be writing a much more detailed review on wedding wire! Beware. The only positive thing about... More 

Was this review helpful? Yes 7
Liverpool, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed July 7, 2014

I was in a friends wedding last month. While I loved the hotel staff and beautiful venue, the upper management could all use a lesson in customer service. The wedding planner was extremely unfriendly and rude and spoke down to us all weekend. She didn't lift a finger to help with anything. At the end of the night they immediately... More 

Was this review helpful? Yes 12
1 review
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed July 2, 2014

I can't even begin with how horrible this place is. 1st rudest staff I have ever met, did nothing but complain about what the guests were doing at our wedding. It's a WEDDING! 2nd the open bar ran out of beer with an hour left and they said drink something else. It's and open bar, not a whatever we have... More 

Was this review helpful? Yes 11
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Additional Information about Diamond Mills Hotel

Address: 25 South Partition Street, Saugerties, NY 12477
Location: United States > New York > Catskill Region > Saugerties
Price Range (Based on Average Rates): $$
Number of rooms: 30
Reservation Options:
TripAdvisor is proud to partner with Jetsetter so you can book your Diamond Mills Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

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