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Hilton Garden Inn Saratoga Springs

3.0 of 5 125 South Broadway, Saratoga Springs, NY 12866
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Certificate of Excellence 2014
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Hilton Garden Inn Saratoga Springs
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Hilton Garden Inn Saratoga Springs
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353 reviews from our community

Traveler rating
    169
    111
    39
    24
    10
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91
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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syracuse
1 review
5 of 5 stars Reviewed 4 days ago NEW

The lobby is beautiful and inviting. The room was clean and fresh. Staff from desk managers to housekeepers, polite and courteous. The kids loved the pool and we enjoyed the early to go breakfast. The bar and dinner menu was excellent, and favorable for in sight meeting and relaxing.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for staying with us at the Hilton Garden Inn Saratoga Springs. We are so glad that you enjoyed your time here. It really sounds like you were able to enjoy and use all the features of our hotel from breakfast to the pool and our staff. It always puts a smile on our associates faces when we share... More 

Utica, NY
Top Contributor
260 reviews 260 reviews
34 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was overall very good, I would definitely return to stay here. The staff was very friendly and accommodating. The rooms were very clean and well maintained. The location of this hotel is very good, as it keeps you in walking distance of lots of shopping and food.

Was this review helpful? Yes 1
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for choosing the Hilton Garden Inn Saratoga Springs. Our mission is to be the cleanest and friendliest hotel in Saratoga. We are so glad to hear that you had a memorable experience with us and we would like to thank you for writing such a great review online. It sounds like you went downtown to Saratoga Springs and... More 

Saratoga Springs, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Rooms are old and not that comfortable. Also musty smelling. Bed linens were dirty - a little card on the desk (which we didn't notice until second day) says they will not change the bed linens unless you place card on pillow. When we did, they changed sheets but not the dirty quilt. Also door locks don't work properly, cable... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for staying at the Hilton Garden Inn Saratoga Springs. We are so sorry that we feel short of meeting your expectations. Our goal is to meet and exceed all guests expectations and we appreciate you leaving this response online so we can grow and develop our team to prevent issues like these from arising again. I hope you... More 

Orlando, Florida, United States
Contributor
16 reviews 16 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We arrived on a Sunday evening at 930 and we were greeted by a very pleasant front desk clerk. She told me my room was ready and that we had an "08" room. Well we had room 308 which was a corner room and very spacious. The hotel was nicely decorated for the holiday season an in the Saratoga theme.... More 

Was this review helpful? Yes 2
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for staying at the Hilton Garden Inn Saratoga Springs. We are glad that you enjoyed your time here. Room 308 is a spacious king and it gives our guests a little more extra room to work with. As our standard rooms are nice, the extended king can really be a big difference. Our staff would also like to... More 

Livingston, NJ
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

I fell and my forehead was bleeding seriously. The hotel manager personally drove me to the hospital and made arrangements for a ride back from the hospital after my treatment. All of the staff were as helpful as possible in the time of my crisis. All the hotel staff went the extra mile to provide exceptional service when it was... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for choosing the Hilton Garden Inn Saratoga Springs. We are so sorry that your visit ended the way it did. We are so glad to hear that you are doing much better. If there is anything you need from us while you are still recovering please do not hesitate in letting us know. Thank you again for staying... More 

Tucson
Senior Contributor
42 reviews 42 reviews
27 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 22, 2014

I brought the family up here for 2 nights. We drove up from Maryland in order to go to the Polar Express. I am HHonors Diamond and try to stay in Hilton brands as much as possible. I reserved this stay using the reservation center. When we arrived though the had the room we reserved, it was not the 2... More 

Was this review helpful? Yes
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for choosing the Hilton Garden Inn Saratoga Springs. Our staff would like to thank you for leaving such a positive review online. We hope that you and your family enjoyed the polar express as that can be such a memorable experience. The town is great and our staff is always trying to make the best recommendations for all... More 

Orlando, United States
2 reviews
5 of 5 stars Reviewed December 16, 2014

I have had the absolute pleasure of staying at this location several different weeks over the course of several months. While always greeted and treated wonderfully, after the third visit and onward, I was greeted and treated as a friend. I delighted in catching up on news for the fantastic staff, eating the always perfect breakfast, and basking in the... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you staying at the Hilton Garden Inn Saratoga Springs. As we always strive to meet and exceed expectations, we are delighted that we could connect with you on an even more personal level. It was truly a pleasure to have you here for so long! We hope that if your travels should bring you back to the area that... More 

Brookline, New Hampshire, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 13, 2014

My wife and I were on a work/husband and wife reconnect type of trip. We were supposed to be getting away to celebrate our anniversary, but limited funds and my wife's work put a kink in that plan. We decided to make the best of it combining work with some alone time. We had many work stops along the way,... More 

Was this review helpful? Yes 2
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for staying at the Hilton Garden Inn Saratoga Springs. We appreciate your review online. We are glad that you enjoyed your stay with us and we hope that if your travels should bring you back to the area that you continue to stay with us. From the entire team at the Hilton Garden Inn Saratoga Springs, we thank... More 

Denver, Colorado
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 13, 2014

I stayed in this hotel last night and was very impressed by how welcoming and comfortable it was. It was quite cold outside but the room was very warm and the bed provided me a great nights sleep. In addition the staff was very supportive. One of them even offered to go pull up my car for me. (this was... More 

Was this review helpful? Yes 1
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for choosing the Hilton Garden Inn Saratoga Springs. We know you have many options to choose from when you travel and our entire staff would like to thank you for staying with us! We're glad to hear that your room was comfortable and we are always striving to go above and beyond for each guest. If your travels... More 

1 review
2 of 5 stars Reviewed December 8, 2014

We arrived on a Saturday at about 3pm to the news that we would not be provided a room key but anytime we wanted to come in or out they have someone on staff (the janitor) to let us in or out. Found out latter in the evening the key machine has been out of use for 24 hours- not... More 

Was this review helpful? Yes
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for staying at the Hilton Garden Inn Saratoga Springs. I know I responded to your message on Yelp but I would to apologize on here at well. It was never our intentions that your key machine stopped and I apologize that we did not overcome that better with some complimentary items as you mentioned. We have received the... More 

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Additional Information about Hilton Garden Inn Saratoga Springs

Address: 125 South Broadway, Saratoga Springs, NY 12866
Phone Number:
Location: United States > New York > Saratoga Springs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Saratoga Springs 3*
Number of rooms: 112
Reservation Options:
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Also Known As:
Hilton Garden Inn Saratoga Springs Hotel Saratoga Springs
Hilton Saratoga Springs
Saratoga Springs Hilton Garden Inn
Hotel Style:
#2 Green Hotel in Saratoga Springs
#5 Romantic Hotel in Saratoga Springs
#5 Business Hotel in Saratoga Springs
#9 Family Hotel in Saratoga Springs

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