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Hilton Garden Inn Saratoga Springs

Certificate of Excellence
GreenLeadersBronze level
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125 South Broadway, Saratoga Springs, NY 12866
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Bed N' Breakfast
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Hilton Garden Inn Saratoga Springs
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401 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Date | Rating
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  • All months
    (401)
  • Mar-May only
    (86)
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Albany, New York
Level Contributor
3 reviews
1 of 5 stars Reviewed 6 days ago NEW

We are locals. Stayed one night at the Hilton Garden Inn Saratoga Springs, NY, room was in disarray upon arrival, checked out next morning headed for breakfast only to find it was ending, but we asked for plates and silverware and were dismissed by rude waitstaff... they even had the nerve to unplug the toaster in mid toasting.... .... upon... More 

Was this review helpful? Yes 1
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

I read your review on Trip Advisor. Needless to say I am disappointed how our Housekeeping and Breakfast team failed to meet your expectations. I know that this is not consoling , but we have historically met or exceed our guests expectations . For this, I would like to make this right. I have included my email address below. I... More 

Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel once when we came up to see DMB at SPAC. The hotel is nice, clean, and comfortable. It is also within walking distance to SPAC and downtown. Perhaps it was due to the concert, but, at over $400 per night, the price was a little outrageous for the hotel.

Was this review helpful? Yes 1
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for your recent review of the Hilton Garden Inn Saratoga Springs on Trip Advisor. I was happy to read that we exceeded your expectations in every way !! It makes our team proud to read a review such as yours . Thank you. Regards, Gary Gergely General Manager More 

Saratoga Springs, New York
1 review
5 of 5 stars Reviewed 1 week ago

What a delightful stay I had at your hotel in Saratoga Springs. I love Hilton hotels and am very seldom disappointed. It is not very often that I have such outstanding customer service, however, as I did in Saratoga. From the first to the last night (over 30 nights!) I felt that I was a VIP. Heidi is an excellent... More 

Was this review helpful? Yes
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for the amazing Five Star review of the Hilton Garden Inn Saratoga on Trip Advisor !!! I love reading a review that not only praises the facility and most importantly recognizes the efforts of one of our Team Members. Heidi is our front desk specialist and she is an excellent addition to our front desk team. She always... More 

Saratoga Springs, United States
1 review
5 of 5 stars Reviewed 1 week ago

Excellent staff, management, great location, very helpful, excellent breakfast and service...home run stay! If you are looking for a place not too far from city, walkable to downtown, clean, ready to service your needs, quick to respond and solid pricing, this is the place. Also walkable to beautiful SPAC for concerts, golf, exercising, etc.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for your positive review! We have a great group of staff who are all about service and exceeding expectations. We are happy to hear you took advantage of the wonderful attractions Saratoga Springs has to offer.I will pass along the compliments our team and hopefully we will see you soon. Best Regards, Gary Gergely More 

Salem, Massachusetts
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

All around good marks. Location is idea for foot patrol while taking around various types of entertainment. Police protect the road ways aggressively. Horse rack right around the corner. Wealthy people out for gambling fun, young college crowd people bursting with great karma. Great town to stop for a couple of nights. Just plain good old fun.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for staying with us at the Hilton Garden Inn Saratoga Springs. We know you have many choices to choose from but we are delighted that you chose us! We would also like to thank you for leaving a review online. Our team works together daily to ensure each and every guest gets the same comfort that you received... More 

WALLINGFORD
2 reviews
4 of 5 stars Reviewed 2 weeks ago

nice place to lay your head, good breakfast with a nice selection. Also there was convenient parking. There was a basketball meet going on at the time. Some noise from the kids, but quieted down after 11;00.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for your recent Four Star review of the Hilton Garden Inn Saratoga Springs. I am glad that we exceeded your expectations in every way. We look forward to welcoming you back soon. Best Regards, Gary Gergely General Manager More 

New York State
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The staff greeting was so friendly and hotel lobby so beautiful and clean Rooms were excellent. They were comfortable and very clean. The staff was professional and very helpful. It is a terrific location, easy to get to all shops and restaurants. Just a wonderful experience.

Was this review helpful? Yes
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for making us your weekend get-away location. We are happy you enjoyed our property. We hope to always be your vacation spot for your future travels. At your service, Gary Gergely General Manager More 

buffalo, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The hotel overall was very nice and in a great location. The rooms were clean and had great amenities (fridge, keurig, microwave, etc.). I would recommend this hote in the future. The staff were incredibly friendly and eager to please.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for choosing the Hilton Garden Inn Saratoga Springs. We can't thank you enough for the kind words you left here on TripAdvisor. I will be sure to share this with my team as they are the ones who deserve all the credit. We hope that if your travels should bring you back to the area that you continue... More 

New Jersey
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We walked up to the desk and were greeted by two delightful women. We were told all the details that would help to make our stay perfect. Taking the extra few moments to clarify information about our stay made all the difference in the world. When I arrived in my room, Heidi was calling to check to make sure everything... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for your wonderful trip advisor review. Our front desk team is very pleased that we were able to make your stay enjoyable. We try very hard to make sure we go above and beyond letting all of our guest know what the beautiful Saratoga Springs has to offer. I will let Heidi know how happy you were with... More 

Ocean City, New Jersey
Level Contributor
114 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed May 28, 2015

Hilton Honors Member. This is a nice property. The front desk staff is extremely helpful. The rooms themselves are somewhat average and suggest the property is getting dated - the TV is the give away. Breakfast is good if not a little disorganized (we were there at a graduation weekend) so perhaps the sheer volume caught them off guard. They... More 

Was this review helpful? Yes
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for your recent review of the Hilton Garden Inn Saratoga Springs on Trip Advisor. I appreciate all of your kind remarks regarding our hotel and your accommodations. I'm glad that the front desk team was able to make a wonderful impression throughout your stay. Again, thanks for choosing us in your travel plans. At your service, Gary Gergely... More 

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