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Hilton Garden Inn Saratoga Springs

Certificate of Excellence
GreenLeadersBronze level
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125 South Broadway, Saratoga Springs, NY 12866
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Bed N' Breakfast
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1 room 1 guest
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Hilton Garden Inn Saratoga Springs
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422 Reviews from our TripAdvisor Community

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Traveler rating
    199
    130
    57
    24
    12
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
  • All months
    (422)
  • Mar-May only
    (86)
  • Jun-Aug only
    (134)
  • Sep-Nov only
    (115)
  • Dec-Feb only
    (87)
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Montvale, New Jersey
Level Contributor
74 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This is a basic no frills hotel, that offers the basic room and breakfast in the morning and not much else. We were fine with it because we didn't spend much time here, but if your looking for a more upscale hotel,Mathis isn't it.

Was this review helpful? Yes
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed with 2 other couples to attend the races, so we were aware that the price was high because of the season. The rooms could have used some "sprucing up" (cracked sink and fridge, toilet didn't flush well, which we told the manager twice about) and our friend's tv didn't work despite 2 attempts to fix it (to be... More 

Was this review helpful? Yes
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for choosing the Hilton Garden Inn Saratoga Springs. We wanted to inform you and any others who may be reading your review or our response that we are renovating our property at the end of this year. The renovation includes public spaces, guest rooms and many features outside the building such as a new patio/furniture and parking lot.... More 

Fresh Meadows
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Booked this hotel on Expedia. Nice hotel close to all. Staff was friendly. Kurig in room convenient for coffee in the morning. Room was clean. Pricey but what you have to expect during racing season. No shuttle service. Cab was there in 5 min.

Was this review helpful? Yes
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for choosing the Hilton Garden Inn Saratoga Springs. We are excited to hear that you enjoyed your stay with us. We would like to inform you that if you stay over the weekend with us that we have arrangements with a limo company that will shuttle you to and from the track for only $5 a person. During... More 

Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed there one night in February. The staff was unfriendly. We had made a reservation and they said we had not, even though everything had been paid in advance. They asked us to give our credit card to pay for a room that had already been paid. Once the card was given they realized they could not find us... More 

Was this review helpful? Yes
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for choosing the Hilton Garden Inn Saratoga Springs. Our team would like to apologize for the issues that came about during your stay with us. Please know that this is never our intentions and we take pride in our service. Again, we can't apologize enough and we would the chance to serve you again as we know we... More 

New York
Level Contributor
48 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a decent hotel with clean standard rooms. Although I found the “soft” beds mentioned in other reviews to be extremely comfortable; those who prefer “firm” beds might do well to look elsewhere. The bathroom looked and felt somewhat dated. The location is okay, about a one mile walk from Saratoga’s downtown. The reception and restaurant staff were very... More 

Was this review helpful? Yes
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for choosing the Hilton Garden Inn Saratoga Springs for your lodging needs. Our team would also like to thank you for leaving a review online. We would like to apologize about the AC unit outside your room. I know our rates do increase during track season as the market but rest assured, our team is always willing to... More 

Saratoga Springs NY, United States
1 review
3 of 5 stars Reviewed 1 week ago

Hotel is comfortable but in need of updating. Easy access of main highway and well lite at night. Rooms and lobby need refreshing. Beds are too soft. Service was very good. Breakfast was average. Staff was very helpful and courteous. Property in need of rear door elevator since walking to main entrance from rear is quite a distance.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for choosing the Hilton Garden Inn Saratoga Springs. We appreciate the review you left online. Our team would like to inform you that we are starting a renovation at the end of this year which will include public spaces, guest rooms and many features outside the building. We are excited and hope that you will return on future... More 

San Diego, Cal.
Level Contributor
71 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The bathroom smelled of sewage. You could tell the hotel tried to deal with it as the hall outside smelled of chlorine. It was ok as long as you kept the bathroom door closed. They are remodeling in 2016 and I hope they fix this problem. Otherwise staff were friendly and it was clean. Ask for. Room on the second... More 

Was this review helpful? Yes
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for choosing the Hilton Garden Inn Saratoga Springs. Our entire team would like to thank you for posting a review online. We are eager to please and always here to help. We want all our guests to have an enjoyable yet relaxing time in Saratoga Springs. Again, we thank you and hope to serve you again in the... More 

Montreal, Canada
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is heaven for a basketball team or a family, well located, great service, clean and a fantastic sales director (Laura). I would recommend this hotel to everyone as it is also walking distance from the nice downtown of Saratoga. Worth the few dollars more.

Was this review helpful? Yes
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for choosing the Hilton Garden Inn Saratoga Springs. Our entire team would like to thank you for taking the time and posting a wonderful review online with TripAdvisor. I will also be sure to pass your compliments along to Laura our Director of Sales; she certainly is a great asset to our team and one who makes sure... More 

Princeton, New Jersey
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is very nice hotel. Modern, services were good and readily available. For an extra fee, quiet rooms are available. We did this and were VERY satisfied. The beds were a bit soft for us but it almost seems to complain as every thing else was so nice.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for staying with us at the Hilton Garden Inn Saratoga Springs. We are delighted to hear that you enjoyed your quiet room. Our corner kings give you that additional space but really do add that additional comfort of a quite room. We hope you enjoyed your time here in Saratoga Springs and we hope to serve you again... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Great hotel and even a better staff. During race time, their prices are high but the atmosphere and service is worth it. Their rooms were very comfortable, clean and fresh. Best sleep we have had at a hotel in a long time. So handy because of it's proximity to Saratoga Springs but not in the middle of Downtown.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for choosing the Hilton Garden Inn Saratoga Springs. Our entire team would like to thank you for writing such a great review online. We are eager to please and always here to help. We want all our guests to have an enjoyable yet relaxing time in Saratoga Springs. Again, we thank you for your kinds words and we... More 

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