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Hilton Garden Inn Saratoga Springs

3.0 of 5 125 South Broadway, Saratoga Springs, NY 12866
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Hilton Garden Inn Saratoga Springs
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Hilton Garden Inn Saratoga Springs
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363 reviews from our community

Traveler rating
    171
    113
    45
    24
    10
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Upper Brookville, NY
Senior Contributor
47 reviews 47 reviews
33 hotel reviews
130 helpful votes 130 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Last minute refugee...diamond member...waited patiently and was rewarded by your excellent staff! Heidi and Felicia many thanks for your patience and kindness...snowstorm of course and Christine fed us well with very good food ! Surprisingly EXCELLENT restaurant ! I spend a lot of time in Saratoga and had never been here before and I truly appreciate the consideration this staff... More 

Was this review helpful? Yes
Saratoga Springs, NY, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

Very helpful and friendly staff. Check-in and check-out went very smoothly. Bed was awesome; great sleep everything seemed clean and tidy. Enjoyed a well prepared breakfast. Staff also provided great advice for restaurants around town.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
New England
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

This site is what you'd expect from a Hilton Garden - well trained and polite staff, a large, clean, well maintained room, and a reasonable price. It's about a mile plus to downtown - perhaps a nice walk in the summer but not in February. The few glitches are: The parking is barely adequate when the hotel is busy. The... More 

Was this review helpful? Yes 1
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for choosing the Hilton Garden Inn Saratoga Springs. Based on your review, we are excited to hear to that you had a great time staying with us while visiting the area. I would like to apologize about the lack of parking spots in our lot. With all the snow we have received it has become a challenge of... More 

Emerson, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great hotel in a beautiful winter setting. The area surrounding the hotel had great little shops in the downtown area, a local casino nearby, plus the beautiful, historic buildings from the 1920s-1930s. A trip we never took and now can say we did it!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for choosing the Hilton Garden Inn Saratoga Springs. We would like to thank you for leaving a review online. It sounds like you had a great stay and great time while you were here and we are delighted. We look forward to serving you again in the near future! Best Regards, Gary Gergely General Manager Hilton Garden Inn... More 

Latham, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Although I found the hotel's staff at the front desk and in the restaurant to be friendly and helpful. Upon arrival we were given a dirty room that reeked of McDonald's, and dirty lavatory facilities. The form of apology was free breakfast buffet and a clean room. The ice machine did not work so that involved going to another floor.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for choosing the Hilton Garden Inn Saratoga Springs. We would like to thank you for leaving a review online. We apologize that your room was dirty upon arrival. I have reviewed this with my housekeeping team and leaders to ensure this do not happen again. We hope that this does not shy you away from staying with us... More 

Chester, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Rooms were not ready for hours after check in. Had to wait in the lobby with 7 children. Adjoining rooms were booked yet not available when we checked in. Rooms that were reserved were not available. Amenities that were supposed to be working were not. Specifically asked if the pool was working for the kids and we were told it... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for choosing the Hilton Garden Inn Saratoga Springs. We would like to thank you for leaving a review online. We saw that you had some complications while you were here and we have addressed these issues so they don't occur again. I apologize on behalf of our entire team. I do know that we reached out to someone... More 

Cary, North Carolina
Top Contributor
135 reviews 135 reviews
14 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The entire staff here was very friendly. The food was mediocre and at least one menu item was not in stock. My room had a broken lock on the door that was not fixed because parts had to be ordered. The in-room safe could not be opened for my use until the last day of my stay. On the bright... More 

Was this review helpful? Yes
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for choosing the Hilton Garden Inn Saratoga Springs. We would like to thank you for leaving a review online. We saw that you had some complications while you were here and we have addressed these issues so they don't occur again. I apologize on behalf of our entire team. On the other hand, it looks like we exceeded... More 

Millsboro,DE, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Staff is friendly and parking lot was free of snow (which in Saratoga in late January is important). Breakfast is fend for yourself and waitress gabbed more than she attended to guests. I sat there a good 5 to 10 minutes with no one else in the restaurant before she found her way over to me to ask if I... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for choosing the Hilton Garden Inn Saratoga Springs. Our staff would like to thank you posting a review online. We are sorry that we fell short during breakfast though. Our goal is to meet and exceed expectations and we are truly apologetic that we fell short of yours. We will take proper measures so this does not happen... More 

Camp Hill, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for a conference, and as a business traveler, some things were great and some weren't. First off, the location is wonderful and the staff is really friendly. Room service and the food was great and my bed was really comfortable. The walls are thin though, and 2 of the 3 nights I was awoken by... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for choosing the Hilton Garden Inn Saratoga Springs. We would like to thank you for posting a review online with Trip Advisor. Social Media is becoming a powerful tool and your review will help dictate where others stay. We are so glad that you enjoyed your first two nights with us. I do want to apologize about the... More 

Altamont, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

The hotel was very clean and the front desk clerk went out of his way to try and make sure we were happy. Beds were nice and comfy. There is no shuttle service, but it's not far from Racino and Downtown.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Gary G, General Manager at Hilton Garden Inn Saratoga Springs, responded to this review

Thank you for choosing the Hilton Garden Inn Saratoga Springs. We know there are many lodging opportunities to choose from within the area and we are glad that you chose us. We hope that if your travels should bring you back to the area that you consider staying with us again. Once again, our entire staff would like to thank... More 

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Additional Information about Hilton Garden Inn Saratoga Springs

Address: 125 South Broadway, Saratoga Springs, NY 12866
Phone Number:
Location: United States > New York > Saratoga Springs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Saratoga Springs 3*
Number of rooms: 112
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Also Known As:
Hilton Garden Inn Saratoga Springs Hotel Saratoga Springs
Hilton Saratoga Springs
Saratoga Springs Hilton Garden Inn
Hotel Style:
#2 Green Hotel in Saratoga Springs
#5 Romantic Hotel in Saratoga Springs
#7 Business Hotel in Saratoga Springs
#9 Family Hotel in Saratoga Springs

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