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All 32 Saratoga Springs hotels

Holiday Inn Saratoga Springs

3.0 of 5 Hotel   |   232 Broadway, Rt. 9, Saratoga Springs, NY 12866
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Ranked #12 of 32 Hotels in Saratoga Springs
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars Reviewed December 15, 2014
Denise T Plattsburgh, New York
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307 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Saratoga Springs
See the most recent reviews
Plattsburgh, New York
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 15, 2014

The hotel is downtown past Congress park which is nice if you'd like to walk the distance to the shops; which I recommend because parking is a nightmare. We circled the hotel for 30 minutes before finding a spot. I believe the night we stayed there was a banquet being held but every spot and even the street was taken.... More 

Was this review helpful? Yes 1
Cathy F, Front Office Manager at Holiday Inn Saratoga Springs, responded to this review

Thank you for taking the time to share your feedback about your hotel experience. I am sorry to hear that you had problems with parking during your stay. Thank you for the nice compliments on our location and staff. We really appreciate it. More 

Top Contributor
161 reviews 161 reviews
13 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed December 6, 2014

The waitress acted pretty disinterested. The omelette lacked seasoning. The potatoes and coffee were the only good parts of the meal. This place used to have a nice buffet but maybe that was just Sunday's? I can't recall. This used to be a prime location. Now there are other downtown locations I prefer (Hampton Inn) and a new Embassy Suites... More 

Was this review helpful? Yes
Cathy F, Front Office Manager at Holiday Inn Saratoga Springs, responded to this review

Thank you for taking the time to share your feedback on your recent experience at our hotel. We are very grateful that you chose to stay with us and are very apologetic that your experience in our dining room was not what you had hoped. I would be happy to address your concerns further and can be reached at 518-584-4550... More 

NY
Top Contributor
109 reviews 109 reviews
10 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed December 4, 2014

I must say we were quite surprised how clean & nice the entrance was. We were traveling with other family members who had a dog, so we were limited to where we could stay. Holiday Inn allows pets on the 1st floor only. There are 4 flooors. I stayed on the 4th floor, it was clean & spacious. Furniture seemed... More 

Was this review helpful? Yes 1
Cathy F, Front Office Manager at Holiday Inn Saratoga Springs, responded to this review

Thank you for your comments regarding your recent stay at our hotel. I am sorry you had experienced an issue with the room type given. I appreciate you sharing with us so that we can strive to be 100 percent in guest satisfaction with each and every guest visit. I will address your concern at a team meeting with our... More 

New York City, New York
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 26, 2014

Stayed for a couple of days in October. Great location in town, easy walk to the main street. Hotel is right next to a park, which is nice. The lobby and staff were friendly. The room was clean and comfortable, but nothing particularly nice or special. The rooms are small and I don't think any has any significantly nice views... More 

Was this review helpful? Yes
Cathy F, Front Office Manager at Holiday Inn Saratoga Springs, responded to this review

Thank you for taking the time to review our hotel. Your comments help us to strive to be the best in customer satisfaction. As hospitality professionals we appreciate your feedback to help us to reach our goal. More 

Boston, Massachusetts
Contributor
14 reviews 14 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 18, 2014

This hotel is in the ideal location for a night out or weekend out in Saratoga. The rooms were nice and the hotel on site was good. The staff of the Holiday Inn were very friendly and quite helpful with our request to have a room with 2 Beds instead of 1. Would recommend to other people if coming into... More 

Was this review helpful? Yes
Cathy F, Front Office Manager at Holiday Inn Saratoga Springs, responded to this review

Thanks for your feedback on your recent experience at our hotel. We do get many comments on our convenient location and that we are walking distance to just about everything. Thanks again. Hope to see you soon. More 

suffield
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 15, 2014

This was our first trip to saratoga. We stayed for a weekend. It was convenient and clean. The room door and hallway and bathroom are very small but clean it was a little noisy but we were by the elevator. Front desk staff was pleasant.

Was this review helpful? Yes
Cathy F, Front Office Manager at Holiday Inn Saratoga Springs, responded to this review

Thanks for taking the time to share your hotel experience. We are happy that you chose ours. I will share your comments with our staff More 

Rochester, Minnesota, United States
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 15, 2014

the room was nice and quite, the onsite restrauant was good and the decore in the lobby was nice, this is a old hotel but has been kept up well the only thing I can say is the tub need a little help and the carpet could stand a little help but overall for the price and very good pick... More 

Was this review helpful? Yes
Cathy F, Front Office Manager at Holiday Inn Saratoga Springs, responded to this review

Thank you for taking the time to share your hotel experience. I will share your nice comments with our staff. Hope to see you again More 

Victoria, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 1, 2014

We visited Saratoga Springs as part of a train trip up the Hudson River Valley. The staff of the Holiday Inn was very friendly and relaxed and we were provided the use of a free shuttle, which we took advantage of several times. Saratoga Springs is a beautiful old Victorian town, with many parks, as well as a fantastic old... More 

Was this review helpful? Yes
Cathy F, Front Office Manager at Holiday Inn Saratoga Springs, responded to this review

Thank you for your review of our hotel and your experience with our city. We are very proud of both our hotel and the town we live in. Hopefully you will get a chance to return soon. More 

Bronx, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 29, 2014

Our room was as blah as the personnel at the front desk. The bathroom needed updating. The room was the last room on the 3rd floor at the end of a long corridor which immediately reminded us of the movie "The Shinning" . It had dirty wine glasses along the walls for the two days we were there. During our... More 

Was this review helpful? Yes 1
Cathy F, Front Office Manager at Holiday Inn Saratoga Springs, responded to this review

I am very sorry to hear that your stay with us was less than you had hoped. I would love the opportunity to speak with you in person about your experience. You can reach me at 518-584-4550 Ext 281 More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 24, 2014

As someone who prefers inns and b&bs, I'm no expert on chain hotels, but this was a bargain in a high-priced town. The staff was friendly and helpful, the onsite restaurant quite decent, the room clean and comfortable and the bathroom up to date. We were able to walk to most of the places we were interested in. On the... More 

Was this review helpful? Yes
Cathy F, Front Office Manager at Holiday Inn Saratoga Springs, responded to this review

Thank you for staying with us. We are very happy to hear you enjoyed your stay and got to experience our great city. Look forward to seeing you again. More 

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Additional Information about Holiday Inn Saratoga Springs

Address: 232 Broadway, Rt. 9, Saratoga Springs, NY 12866
Phone Number:
Location: United States > New York > Saratoga Springs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Saratoga Springs 3*
Number of rooms: 168
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Also Known As:
Holiday Inn Saratoga Springs Hotel Saratoga Springs
Saratoga Springs Holiday Inn
Hotel Style:
#3 Green Hotel in Saratoga Springs
#4 Business Hotel in Saratoga Springs
#10 Family Hotel in Saratoga Springs

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