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All 31 Saratoga Springs hotels

BEST WESTERN PLUS Park Inn

2.0 of 5 Hotel   |   3291 South Broadway, Saratoga Springs, NY 12886
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Ranked #18 of 31 Hotels in Saratoga Springs
A recent review
5 of 5 stars reviewed yesterday
Joel1951 Troy, New York
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141 reviews from our community

Traveler rating
    27
    58
    29
    9
    18
See reviews for
49
40
5
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Any
English first
Troy, New York
Top Contributor
96 reviews 96 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed yesterday NEW

I'm a Diamond Elite Member here at Best Western and have to say this is one of the nicest Best Westerns I have stayed at. Check in was easy, the room was in top form, well appointed and most of all spotless. The staff both at the front and housekeeping were teriffic. Breakfast was good and, as in all Best... More

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New York, United States
1 review
1 of 5 stars Reviewed 4 days ago NEW

DO NOT stay at this hotel. Stay will keep charging your card even though it was already charged. Reporting them to BBB. Worst hotel I have ever stayed at. Would've rather have had a dirty room than scammer service.

Review collected in partnership with Best Western

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Miami Beach, FL
Top Contributor
68 reviews 68 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After attending the races, my brother and I spent one night at the Best Western Plus. For a reasonably priced hotel, it was quite good. The staff was friendly and helpful. The rooms, while not luxurious, were comfortable and the breakfast (included in the price) was adequate. The swimming pool was well maintained and was enjoyed by both of us... More

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bwsaratoga, Front Office Manager at BEST WESTERN PLUS Park Inn, responded to this review

We are glad we were able to meet your needs. You are always welcome with us and we look forward to seeing you for the races again next year! More

New York City, New York
Top Contributor
52 reviews 52 reviews
30 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A short drive south of downtown Saratoga Springs, just south of the state park. Perfectly pleasant, good free breakfast, clean, and a heck of a lot cheaper than the places in town. Across the street from a good bbq place, PJ's BBQ-S-A.

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bwsaratoga, Front Office Manager at BEST WESTERN PLUS Park Inn, responded to this review

We are glad you enjoyed your stay. Our guests are our top priority here. We look forward to having you back again soon! More

Plainview, New York
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

SPENT 3 HOURS TRYING TO GET MONEY BACK, BECAUSE WE COULD NOT STAY THERE. Before I continue with this review I want to say that I have stayed in many Best Westerns and NEVER had a problem, EVER. My girlfriend and I had started our vacation. We had planned an overnight stay in Saratoga Springs and then continuing to Lake... More

Was this review helpful? Yes 1
bwsaratoga, Front Office Manager at BEST WESTERN PLUS Park Inn, responded to this review

We apologize that the room you were given first was not up to our high standards here at Best Western. We strive to put our guests first and we did not meet your needs for your stay. We will do our best to do better for you if you come to stay with us again. More

1 review
4 of 5 stars Reviewed 3 weeks ago

Had a comfortable stay...nice location...nice breakfast...nice workout room...nice pool area...manager appears to be very busy and personable. Good restaurants in the area...very close to SPAC..Casino..and horse racing tracks.Downtown area just minutes away...Lake George a short scenic trip away. We felt very much at home..planning on making it our home away from home next year too.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwsaratoga, Front Office Manager at BEST WESTERN PLUS Park Inn, responded to this review

Thank you for your kind words and we look forward to having you again next year! More

syracuse ny
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The place was way understaffed at checkin, rooms weren't ready, and the delay was too long. The next day, there was no water, without warning and they really didn't do much to make the situation better. Would never go there again in august for that price. Very disappointing after being a best western rewards member for some time.

Was this review helpful? Yes 1
bwsaratoga, Manager at BEST WESTERN PLUS Park Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More

Montreal, Quebec, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I booked this hotel MONTHS in advance for a concert at the SPAC. I know that during the summer ANY hotel in the area is going to be astronomically priced. It all started at check-in. there was only one person working the front desk at 330pm…check in time is at 3pm, you would think they would have staffed the desk... More

Was this review helpful? Yes 2
bwsaratoga, Manager at BEST WESTERN PLUS Park Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More

Saratoga Springs, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

DO NOT STAY HERE. the customer service is TERRIBLE. there are plenty of better options that are just as close to SPAC. to start the trip i was promised early check in, then when i arrived i was told my room was given away. I then waited on a line out the door for ONE person to check in every... More

Review collected in partnership with Best Western

Was this review helpful? Yes
bwsaratoga, Manager at BEST WESTERN PLUS Park Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More

1 review
2 of 5 stars Reviewed 3 weeks ago

Unsatisfied. We went to check in right at 3:00. The woman at the front desk said in 15 minutes it will be ready. A little annoying since check in was at 3 o'clock. 45 minutes later the line was at the door and our room was still not ready. She let people check in that showed up after us because... More

Was this review helpful? Yes
bwsaratoga, Manager at BEST WESTERN PLUS Park Inn, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More

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Additional Information about BEST WESTERN PLUS Park Inn

Address: 3291 South Broadway, Saratoga Springs, NY 12886
Phone Number:
Location: United States > New York > Saratoga Springs
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN PLUS Park Inn 2*
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Also Known As:
Best Western Park Hotel Saratoga Springs
Best Western Saratoga Springs
Saratoga Springs Best Western

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