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Pavilion Grand Hotel

3.5 of 5 30 Lake Ave, Saratoga Springs, NY 12866
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Pavilion Grand Hotel
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Pavilion Grand Hotel
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88 reviews from our community

Traveler rating
    67
    10
    7
    3
    1
See reviews for
18
28
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8
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

This hotel is beautiful! The decor is gorgeous, the service is incredible, the rooms are spotless,spacious,unique and probably the nicest in Saratoga! Will be staying again, hopefully a lot! I'd actually like to have a party on their rooftop! Thanks! Loved it

Was this review helpful? Yes 1
Winston-Salem, North Carolina, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I've been staying at the Pavilion since they opened. Excellent service and a very professional staff. I stay in high end hotels globally - the Pavilion has their act together. I recommend without reservation.

Was this review helpful? Yes 1
Susanne S, General Manager at Pavilion Grand Hotel, responded to this review

Thank you for such a wonderful review for our business travelers. I will be sure to pass along all of your comments to the entire Pavilion Team as we continue to work hard to make sure the business experience is exceptional. We will look forward to welcoming you back again soon for your next meeting in the Saratoga area! More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A group of us stayed New Years, eve and day. Service was exceptional, especially front desk staff - who were very helpful to many of our friends who visited New Years Eve. The restaurant down stairs (Mingles) had great food, a great wine list and great service. The Hotel is located half a block off of Caroline Street - where... More 

Was this review helpful? Yes 1
Susanne S, General Manager at Pavilion Grand Hotel, responded to this review

Thank you for such a wonderful review. We are thrilled you enjoyed your time in Saratoga Springs over the New Years Holiday and at Pavilion Grand Hotel as home base. You are correct there are so many things to do because we are located in the heart of downtown. The suite sounds like you were in one of our Penthouse... More 

Burnt Hills, New York, United States
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Pavilion Grand Hotel & Resort in Saratoga Springs NY for New Years Eve and had an incredible time! We bought their NYE package which include a luxury penthouse suite, dinner at Mingle on the Avenue, A Roof Top party (including a scenic view of the Casinos Fireworks), breakfast the next morning and a massage at All... More 

Was this review helpful? Yes 1
Susanne S, General Manager at Pavilion Grand Hotel, responded to this review

Thank you for such a great review! We thought our first New Year's was a great success and will take what we learned to make next year's events and guest experiences even better. Be sure to book early as we are confident it will be sold out even earlier for 2015. More 

Washington, DC
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Pros: Very large and spacious rooms Location Cons: Odd bathroom layout Porters Food We stayed for a few nights, including New Years, and paid full price so I had a certain level of expectations. Upon arriving after a long drive, the lobby was very small, loud and crowded. We decided to valet the car simply for ease. We helped the... More 

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Susanne S, General Manager at Pavilion Grand Hotel, responded to this review

Thank you for the review. We have had so many positive comments guests rebookings at the Hotel for the experiences of New Years Eve week that I am disappointed to read parts of your review. I am happy you enjoyed the location and the overall suite experience. The bathrooms are quite large and the vanity is designed with extra counter... More 

Rochester, New York
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We pulled up and parked in the free parking lot across from the hotel. It was freezing cold and the walk really wasn't that bad. We walked into the lobby and was surprised by how small it was. Very upscale furniture and extremely trendy. We checked in within 5 minutes and were told to take the elevator to our room.... More 

Was this review helpful? Yes
Susanne S, General Manager at Pavilion Grand Hotel, responded to this review

Thank you for the review and I am glad that you had such a relaxing vacation. The location to everything in Saratoga is wonderful and all walk-able! The building that you referred to is actually a historic building within Saratoga Springs. The roof is worn, but getting repainted this year and we will be adding some greenery as well to... More 

FL
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago

At check-in, we were greeted by Randy & Jimmy, who both get a shout out for being friendly & helpful. We were in a one bedroom & things looked great but during the wee hours the smoke detector kept chirping & in the morning there was a problem with the hot water heater. Susanne, the Hotel Manager, offered a discount... More 

Was this review helpful? Yes 1
Susanne S, General Manager at Pavilion Grand Hotel, responded to this review

Thank you for such a wonderful review! My team takes such pride in the level of guest service that we deliver and although we understand that sometimes things go wrong, it is at our very core to make sure each stay is exceptional and that our guests will come back for many years to come. I truly appreciate your kind... More 

Toronto, Canada
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at the Pavilion Grand Hotel over Christmas. I have to say, they have the best customer service we've seen at any of the hotels we've stayed in so far in Saratoga Springs and surrounding area, and we've been coming for years. So great job there. Our stay started out with a package of information left at the font... More 

Was this review helpful? Yes
Susanne S, General Manager at Pavilion Grand Hotel, responded to this review

I want to thank you for your review of the hotel and look forward to seeing you again on your next trip though Saratoga! First, please let me apologize for the misunderstanding of the sheets. I have addressed this issue with our linen service as they had a problem with their machine and getting the sheets pressed. We do not... More 

New York
1 review
5 of 5 stars Reviewed December 9, 2014

The staff is very friendly, accommodating and the facility is beautiful!! The front desk was able to suggest great areas to dine and the valet service was very courteous and quick. The travel was for business but if I'm ever in the area for pleasure I will definitely stay at the Pavilion Grand Hotel. -Luke Kim

Was this review helpful? Yes
Susanne S, General Manager at Pavilion Grand Hotel, responded to this review

Thank you for such a great review. Our business travelers are really enjoying the difference we offer from a traditional hotel. The service provided to our guests, having a full service local restaurant on site and the ability to meet with colleagues on a whim seem to be the comments we are hearing. We certainly hope you will stay with... More 

Marlton, New Jersey
Contributor
16 reviews 16 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 7, 2014

We decided to break up a long drive with an overnight stay in Saratoga, New York. We were arriving after dark and needed a reservation on a busy December weekend. We found a rate we were comfortable with at the Pavilion Grand which had decent reviews. The service, comfort and amenities were top notch. This is a great hotel. We... More 

Was this review helpful? Yes 1
Susanne S, General Manager at Pavilion Grand Hotel, responded to this review

Thank you for a wonderful review and we are delighted that you decided to stop for the night and stay with us at Pavilion Grand Hotel! Hopefully your plans will allow a longer stay next time and you can enjoy all the services we offer, including the Spa or take a Yoga class. We also enjoy all of the restaurants... More 

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Additional Information about Pavilion Grand Hotel

Address: 30 Lake Ave, Saratoga Springs, NY 12866
Phone Number:
Location: United States > New York > Saratoga Springs
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Pavilion Grand Hotel 3.5*
Number of rooms: 48
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Hotel Style:
#2 Spa Hotel in Saratoga Springs

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