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Pavilion Grand Hotel

3.5 of 5 30 Lake Ave, Saratoga Springs, NY 12866
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Pavilion Grand Hotel
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Pavilion Grand Hotel
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80 reviews from our community

Traveler rating
    62
    8
    6
    3
    1
See reviews for
16
27
1
6
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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New York
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff is very friendly, accommodating and the facility is beautiful!! The front desk was able to suggest great areas to dine and the valet service was very courteous and quick. The travel was for business but if I'm ever in the area for pleasure I will definitely stay at the Pavilion Grand Hotel. -Luke Kim

Was this review helpful? Yes
Susanne S, General Manager at Pavilion Grand Hotel, responded to this review

Thank you for such a great review. Our business travelers are really enjoying the difference we offer from a traditional hotel. The service provided to our guests, having a full service local restaurant on site and the ability to meet with colleagues on a whim seem to be the comments we are hearing. We certainly hope you will stay with... More 

Marlton, New Jersey
Contributor
16 reviews 16 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We decided to break up a long drive with an overnight stay in Saratoga, New York. We were arriving after dark and needed a reservation on a busy December weekend. We found a rate we were comfortable with at the Pavilion Grand which had decent reviews. The service, comfort and amenities were top notch. This is a great hotel. We... More 

Was this review helpful? Yes 1
Susanne S, General Manager at Pavilion Grand Hotel, responded to this review

Thank you for a wonderful review and we are delighted that you decided to stop for the night and stay with us at Pavilion Grand Hotel! Hopefully your plans will allow a longer stay next time and you can enjoy all the services we offer, including the Spa or take a Yoga class. We also enjoy all of the restaurants... More 

Sparks, Maryland
Contributor
12 reviews 12 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 16, 2014

I had the pleasure of staying here with a group of old friends and we couldn't have asked for better accommodations or service. Every detail and every staff member was perfect; upgrades were offered when possible and the in room catering was amazing!

Was this review helpful? Yes 1
Susanne S, General Manager at Pavilion Grand Hotel, responded to this review

What a wonderful review! We look forward to many return trips and celebrations of time spent together. Be sure to watch for our new website. We will be launching a new series of packages called our Pavilion Grand Urban Resort Package Series. There will be many new reasons for you to come back and explore, enjoy and relax in Saratoga... More 

Wayland, MA
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 14, 2014

Had a one night stay at the Pavilion.At one time the hotel was going to be condos, so our room was large with a kitchen. Great bathroom and TV. Staff was great. No parking, but the valet was reasonable, Location is hard to beat

Was this review helpful? Yes 3
Susanne S, General Manager at Pavilion Grand Hotel, responded to this review

We are so happy you enjoyed the convenience of our downtown location and will look forward to welcoming you back soon! We do offer the convenience of valet parking, but once parked, you are walking distance to virtually everything. I do hope the next time you visit us you will have the time to visit our spa and restaurant. We... More 

Summit, New Jersey
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed November 13, 2014

We only stayed at the Pavilion Grand for one night, so I can't really give it a 5 as my experience with them was limited to less than 12 hours. That said, when we visit Saratoga next summer this will be our first option. The room was great and the hotel is in a terrific location. The rate was comparable... More 

Was this review helpful? Yes 1
Susanne S, General Manager at Pavilion Grand Hotel, responded to this review

We are thrilled you were with us for 12 hours and certainly look forward to a longer stay the next time! Be sure to check out our spa "all good things... spa/yoga/juice bar" and take advantage of a relaxing spa treatment in your suite. We will look forward to welcoming you back! More 

New York
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 10, 2014 via mobile

Just back from a fabulous long weekend at the Pavilion Grand. The location is great - just a short two blocks to Broadway and many wonderful taverns, restaurants, and shops. We were in awe at the spaciousness of the two bedroom suite. It slept six very comfortably, and having a full kitchen as well as laundry was wonderful. We had... More 

Was this review helpful? Yes 3
Susanne S, General Manager at Pavilion Grand Hotel, responded to this review

Thank you for sharing your comments, pictures and experiences! We too love the location within Saratoga Springs...perfect for shopping, meeting and dining or site seeing. We are also happy that you were able to experience so much of what Pavilion Grand can offer as an Urban Resort; full service restaurant, full service spa and juice bar and all in-suite if... More 

Binghamton, NY
Contributor
15 reviews 15 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 10, 2014

We just finished a 'sorority girls weekend' at the Pavillon Grand Hotel, and I could not be happier with our experience. There were almost 30 of us, and we rented many of the rooms, and as a result, the hotel staff gladly extended us a group rate. My particular party rented a two bedroom suite. The place is immaculate, and... More 

Was this review helpful? Yes 3
Susanne S, General Manager at Pavilion Grand Hotel, responded to this review

Thank you for taking the time to help all of our guests past and future better understand all that Pavilion Grand has to offer! Your Sorority Family really enjoyed all that the hotel has to offer from the unique and spacious accommodations (perfect for gathering or relaxing) to our amazing restaurant abilities both in suite and relaxed dining as well... More 

Charlotte, North Carolina
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 9, 2014

I recently stayed at the Pavilion Grand and had a fantastic stay. If we had any problems, the staff was extremely helpful and flexible. My friends and I shared a 2-bedroom suite on the 4th floor. We were surprised at how much space we had and the great amenities in the room like the full-sized washer and dryer and fully... More 

Was this review helpful? Yes 5
Susanne S, General Manager at Pavilion Grand Hotel, responded to this review

Thank you for the great review! The spaciousness of our suites is truly impressive and we do get wonderful comments about the washer and dryer from so many of our travelers! Mingle on the Avenue Chefs do an amazing job with the food both in creativity and quality... makes you want to come back for more. More 

1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 5, 2014

I was lucky enough to win a night in a suite. Our package included a Chef coming to the room and cooking for us and massages. It was such an incredible experience. The customer service was top notch the suite was beautiful and Chef Brian's meal was delicious, and the massages were for me the best I have had!

Was this review helpful? Yes 5
Susanne S, General Manager at Pavilion Grand Hotel, responded to this review

We were so delighted that you won the weekend getaway and love the picture! The Chef adventure is so unique and I hope you will come back again soon to enjoy a mid-winter getaway. They can plan the menu accordingly for the freshest foods of that time! I am also thrilled you enjoyed the spa experiences; another unique offering and... More 

new jersey
Contributor
14 reviews 14 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 22, 2014

We were very happy with our stay at Pavilion Grand Hotel. New hotel was clean with large efficiency rooms. The rooms are kind of boxy and not exactly charming but our room served us well for our three night stay. The only minor problem I had was no magnified makeup mirror in the bathroom. The location is excellent within walking... More 

Was this review helpful? Yes 2
Susanne S, General Manager at Pavilion Grand Hotel, responded to this review

Thank you for the review! I hope you will try all of our suites during your visits to Saratoga Springs... almost all are unique and different. Thank you for your comment about the makeup mirror. We are addressing those and getting them in floor by floor! We will look forward to welcoming you back again soon and be sure to... More 

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Additional Information about Pavilion Grand Hotel

Address: 30 Lake Ave, Saratoga Springs, NY 12866
Phone Number:
Location: United States > New York > Saratoga Springs
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Pavilion Grand Hotel 3.5*
Number of rooms: 48
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Hotel Style:
#2 Spa Hotel in Saratoga Springs

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