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Residence Inn Saratoga Springs

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295 Excelsior Avenue, Saratoga Springs, NY 12866
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1 room 1 guest
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Residence Inn Saratoga Springs
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141 Reviews from our TripAdvisor Community

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Traveler rating
    76
    39
    9
    7
    10
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46
26
6
36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
  • All months
    (141)
  • Mar-May only
    (28)
  • Jun-Aug only
    (50)
  • Sep-Nov only
    (38)
  • Dec-Feb only
    (25)
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Boston, Massachusetts
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our second stay at this property. Both times, the front desk supervisor - Nathan- exceeded our expectations by being helpful, courteous and extremely accommodating. I rarely receive this level of hospitality when checking in. The property is clean, the breakfast is good and the hotel offers shuttle service into town. What more could you ask for? I will... More 

Was this review helpful? Yes
hotelherrold, General Manager at Residence Inn Saratoga Springs, responded to this review

Stephanie, Thank you for your comments and I agree Nathan is an asset to the team and does a wonderful job of providing exceptional customer service. We are happy to wow our guests and exceed one's expectations. The entire staff prides itself on our Guest Satisfaction Score and Guest interactions. We are pleased that you enjoyed your stay from start... More 

Sintra, Lisboa, Portugal
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The general manager,Robert Herrold,has done a amazing job training his staff to make this hotel experience the best ever. Great breakfasts,unbelievable wine,snacks and food for happy hour plus Monday to Thursday dinners. Exceptionally clean. Wonderful shuttle service into town. We could enjoy wine at dinner knowing we would be picked up. This place is a definite must if you are... More 

Was this review helpful? Yes
hotelherrold, General Manager at Residence Inn Saratoga Springs, responded to this review

Dear Sue, On behalf of my team, we are pleased that your experience exceeded your expectations. We are a service focused team and enjoy the interactions with our guests - one of the hallmarks of a Residence Inn. From breakfast to our van service and all the other components in between we pride ourselves on maintaining our hospitality promise. We... More 

Tucson, Arizona
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

robert herrold is their general manager. he had developed a first-rate staff with a true customer service attitude. the fact that we were there at the busiest time of the year makes this all the more impressive. You can't go wrong here.

Was this review helpful? Yes
hotelherrold, General Manager at Residence Inn Saratoga Springs, responded to this review

Dear Chazzied, We appreciate your accolades regarding our property. The team is both flexible and hands on and we are very conscious of maintaining our interactions with the guests. We are appreciative that your stay was pleasant and that you took time to recognize our service attiyude. On behalf of my team, we thank you for choosing Residence Inn and... More 

New York City, New York
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 19, 2015

Stayed a weekend in Saratoga at the Residence Inn. Very nice hotel, rooms were what to be expected. What really made the difference was how helpful the Front Desk Agent was I believe his name was Nick. Did a great quick check in but explained everything regarding the hotel, and also helped us the next day when we needed to... More 

Was this review helpful? Yes
hotelherrold, General Manager at Residence Inn Saratoga Springs, responded to this review

Dear Maria F, We appreciate you taking time to recognize the staff and to single out Nick at our desk. He does an outstanding job of making our guests feel welcome and explaining both the Hotel services and some nuggets about Saratoga. A friendly and knowledgeable desk agent at arrival sets the tone for your stay. I will share your... More 

Amsterdam, The Netherlands
1 review
2 of 5 stars Reviewed June 18, 2015

Extended stay resident and the property itself is not the problem with my low rating but rather the staff on three separate incidents. First incident, I was present when housekeeping was cleaning and one of the maids kept moving and literally reorganizing our things while telling her coworker to tell her to stop because she was "being OCD again" and... More 

Was this review helpful? Yes
hotelherrold, General Manager at Residence Inn Saratoga Springs, responded to this review

Dear mah, On behalf of the hotel, we apologize for the issues you have referenced. As a guest, your privacy is paramount to us and it is unfortunate that we did not follow our guidelines and procedures respecting guest items and properly announcing ourselves prior to enterring the suite. I have spoke with both my Housekeeping and Maintenace teams to... More 

Herndon, Virginia
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 17, 2015

From check in to check out.........the staff at the Residence Inn made you feel at home. Always asking if you needed anything, or if they could help in anyway in getting you around town. Very professional staff, and never without a smile. Property in excellent shape.

Was this review helpful? Yes 1
hotelherrold, General Manager at Residence Inn Saratoga Springs, responded to this review

Dear Cecchi24, We appreciate the favorable review of our property and are delighted you enjoyed our Penthouse Suite - one of Saratoga's finest. The team is very guest focused and we are pleased that you enjoyed your stay from check in until check out. We hope we have the pleasure to extend our hospitality to you again and thank you... More 

Palmyra, Virginia
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed May 6, 2015

I recently spent 45 days here for work. This Residence Inn is a slightly older property that has been recently renovated. The good news is that the rooms still have a stove with an oven. I found the entire staff dedicated to making my stay as pleasant as possible. They made the effort to learn my name and greeted me... More 

Was this review helpful? Yes 1
hotelherrold, General Manager at Residence Inn Saratoga Springs, responded to this review

Dear Bob S. The Residence Inn is designed as an extended stay Hotel and we appreciate that you enjoyed the staff and the homelike touches - stove, full size refrigerator, dishwasher, and sofa. We are very guest focused and get to know our guests almost like family. As mentioned, the breakfast rotates daily and the variety is essential to helping... More 

Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed April 14, 2015

Just stayed 1 nite but things where great (room,staff,) They have a happy hour meal of you make tacos also good . Back to the staff all couldn't have been nicer. Not to far from town but would need a car

Was this review helpful? Yes
hotelherrold, General Manager at Residence Inn Saratoga Springs, responded to this review

We appreciate your positive review of our property and thank you for choosing Residence Inn. We pride ourselves on being guest focused and hope you will stay longer when your plans have you returning to Saratoga Springs. I will share your comments with the team and we look forward to welcoming you back as our guest. Yours in Hospitality, Bob... More 

Olney, Maryland
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed April 8, 2015

Firstly, the hotel itself is in a good location. They are very welcoming here and they had a number of easter treats. They had sugar cookies when I arrived and an easter cake for their evening "social"(dinner.) I have stayed at many residence inn's and I haven't seen that before. I didn't eat any of it, but it was nice... More 

Was this review helpful? Yes
hotelherrold, General Manager at Residence Inn Saratoga Springs, responded to this review

Dear PCD, Thank you for choosing Residence Inn and we appreciate you choosing Residence Inn and thank you for your favorable review of our property. We are pleased that you enjoyed our breakfast and that you noted we added some additional items. I have noted your comments on the bathroom and will share them with our housekeeping team and will... More 

Springfield, Massachusetts
Level Contributor
74 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed April 3, 2015

I thought my stay here was a very typical residence inn experience. Nothing special, nothing appalling. I thought it was interesting in how they half renovated the room...(new couches, curtains, and carpet, but didn't touch the kitchen portion of the suite. Either way, it was nice, standard, convenient to the highway. I really didn't get a chance to go into... More 

Was this review helpful? Yes
hotelherrold, General Manager at Residence Inn Saratoga Springs, responded to this review

Dear Julia P., We thank you for choosing Residence Inn and are glad that your stay was expected. During our renovation we did make some minor changes to the kitchen area and we are pleased that you noticed the other changes we made. You mentioned our proximity to downtown and we do provide shuttle service to the downtown area through... More 

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