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Residence Inn Saratoga Springs

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295 Excelsior Avenue, Saratoga Springs, NY 12866
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Residence Inn Saratoga Springs
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Residence Inn Saratoga Springs
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138 Reviews from our TripAdvisor Community

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Traveler rating
    73
    39
    9
    7
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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English first
  • All months
    (138)
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    (28)
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New York City, New York
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed a weekend in Saratoga at the Residence Inn. Very nice hotel, rooms were what to be expected. What really made the difference was how helpful the Front Desk Agent was I believe his name was Nick. Did a great quick check in but explained everything regarding the hotel, and also helped us the next day when we needed to... More 

Was this review helpful? Yes
Amsterdam, The Netherlands
1 review
2 of 5 stars Reviewed June 18, 2015

Extended stay resident and the property itself is not the problem with my low rating but rather the staff on three separate incidents. First incident, I was present when housekeeping was cleaning and one of the maids kept moving and literally reorganizing our things while telling her coworker to tell her to stop because she was "being OCD again" and... More 

Was this review helpful? Yes
hotelherrold, General Manager at Residence Inn Saratoga Springs, responded to this review

Dear mah, On behalf of the hotel, we apologize for the issues you have referenced. As a guest, your privacy is paramount to us and it is unfortunate that we did not follow our guidelines and procedures respecting guest items and properly announcing ourselves prior to enterring the suite. I have spoke with both my Housekeeping and Maintenace teams to... More 

Herndon, Virginia
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 17, 2015

From check in to check out.........the staff at the Residence Inn made you feel at home. Always asking if you needed anything, or if they could help in anyway in getting you around town. Very professional staff, and never without a smile. Property in excellent shape.

Was this review helpful? Yes 1
hotelherrold, General Manager at Residence Inn Saratoga Springs, responded to this review

Dear Cecchi24, We appreciate the favorable review of our property and are delighted you enjoyed our Penthouse Suite - one of Saratoga's finest. The team is very guest focused and we are pleased that you enjoyed your stay from check in until check out. We hope we have the pleasure to extend our hospitality to you again and thank you... More 

Palmyra, Virginia
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed May 6, 2015

I recently spent 45 days here for work. This Residence Inn is a slightly older property that has been recently renovated. The good news is that the rooms still have a stove with an oven. I found the entire staff dedicated to making my stay as pleasant as possible. They made the effort to learn my name and greeted me... More 

Was this review helpful? Yes 1
hotelherrold, General Manager at Residence Inn Saratoga Springs, responded to this review

Dear Bob S. The Residence Inn is designed as an extended stay Hotel and we appreciate that you enjoyed the staff and the homelike touches - stove, full size refrigerator, dishwasher, and sofa. We are very guest focused and get to know our guests almost like family. As mentioned, the breakfast rotates daily and the variety is essential to helping... More 

Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed April 14, 2015

Just stayed 1 nite but things where great (room,staff,) They have a happy hour meal of you make tacos also good . Back to the staff all couldn't have been nicer. Not to far from town but would need a car

Was this review helpful? Yes
hotelherrold, General Manager at Residence Inn Saratoga Springs, responded to this review

We appreciate your positive review of our property and thank you for choosing Residence Inn. We pride ourselves on being guest focused and hope you will stay longer when your plans have you returning to Saratoga Springs. I will share your comments with the team and we look forward to welcoming you back as our guest. Yours in Hospitality, Bob... More 

Olney, Maryland
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed April 8, 2015

Firstly, the hotel itself is in a good location. They are very welcoming here and they had a number of easter treats. They had sugar cookies when I arrived and an easter cake for their evening "social"(dinner.) I have stayed at many residence inn's and I haven't seen that before. I didn't eat any of it, but it was nice... More 

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hotelherrold, General Manager at Residence Inn Saratoga Springs, responded to this review

Dear PCD, Thank you for choosing Residence Inn and we appreciate you choosing Residence Inn and thank you for your favorable review of our property. We are pleased that you enjoyed our breakfast and that you noted we added some additional items. I have noted your comments on the bathroom and will share them with our housekeeping team and will... More 

Springfield, Massachusetts
Level Contributor
74 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed April 3, 2015

I thought my stay here was a very typical residence inn experience. Nothing special, nothing appalling. I thought it was interesting in how they half renovated the room...(new couches, curtains, and carpet, but didn't touch the kitchen portion of the suite. Either way, it was nice, standard, convenient to the highway. I really didn't get a chance to go into... More 

Was this review helpful? Yes
hotelherrold, General Manager at Residence Inn Saratoga Springs, responded to this review

Dear Julia P., We thank you for choosing Residence Inn and are glad that your stay was expected. During our renovation we did make some minor changes to the kitchen area and we are pleased that you noticed the other changes we made. You mentioned our proximity to downtown and we do provide shuttle service to the downtown area through... More 

Virginia Beach, Virginia, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 16, 2015

Business has brought me to Saratoga Springs on many occasions over the past couple of years. I always request my accommodations here at Residence Inn. Everything about this hotel is great. I feel quite at home here. The suite is clean and very comfortable. I would expect that but what really sets this place above other hotels is the staff.... More 

Was this review helpful? Yes
hotelherrold, Manager at Residence Inn Saratoga Springs, responded to this review

Art, We are very appreciative of your comments regarding our hotel and staff. We work very hard as a team to differentiate ourselves and make our guests feel comfortable. We are pleased that you have chosen to stay with us. We look forward to welcoming you back and will share your comments with our team. Yours in Hospitality, Bob Herrold... More 

Upper Saddle River, New Jersey
Level Contributor
69 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed March 16, 2015

I rarely write poor or bad reviews, but for what this hotel charges, my experience should be known. I have stayed in many Residence Inns and they have always been great. This one however is not dotting their i's or crossing their t's. Other then the fact that the room had old funiture (which normally I wouldn't care about, but... More 

Was this review helpful? Yes 1
hotelherrold, Manager at Residence Inn Saratoga Springs, responded to this review

Dear Rob, I apologize for your experience not being pleasant and that you encountered several issues with your room. We have done very well with our social media reviews and this unfortunately is not representative of our property. We strive for excellence and my team is dedicated to providing the guest with an outstanding experience. We appreciate you taking time... More 

1 review
5 of 5 stars Reviewed January 12, 2015

We stayed there this past weekend for my son's wedding that was in Saratoga Springs. I can't say enough how great this place is to stay. We had to bring our dog with us and from the moment we walked in, the staff that saw us stopped to talk to our dog and make us feel welcome. We stayed in... More 

Was this review helpful? Yes
hotelherrold, General Manager at Residence Inn Saratoga Springs, responded to this review

Dear Elaine, First of all, congratulations on the Wedding and many happy years ahead for your son and his wife. We appreciate you choosing Residence Inn and are so delighted that we exceeded your needs and made the experience pleasurable for you, your family, and friends. It is our desire to provide a comfortable home-like atmosphere which allows our guests... More 

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