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Residence Inn Saratoga Springs

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295 Excelsior Avenue, Saratoga Springs, NY 12866
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Residence Inn Saratoga Springs
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Residence Inn Saratoga Springs
Residence Inn Saratoga Springs
Residence Inn Saratoga Springs
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134 reviews from our community

Traveler rating
    71
    38
    9
    6
    10
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46
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33
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
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  • Any
English first
  • All months
    (134)
  • Mar-May only
    (27)
  • Jun-Aug only
    (44)
  • Sep-Nov only
    (38)
  • Dec-Feb only
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Top Contributor
54 reviews 54 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just stayed 1 nite but things where great (room,staff,) They have a happy hour meal of you make tacos also good . Back to the staff all couldn't have been nicer. Not to far from town but would need a car

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hotelherrold, General Manager at Residence Inn Saratoga Springs, responded to this review

We appreciate your positive review of our property and thank you for choosing Residence Inn. We pride ourselves on being guest focused and hope you will stay longer when your plans have you returning to Saratoga Springs. I will share your comments with the team and we look forward to welcoming you back as our guest. Yours in Hospitality, Bob... More 

Olney, Maryland
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Firstly, the hotel itself is in a good location. They are very welcoming here and they had a number of easter treats. They had sugar cookies when I arrived and an easter cake for their evening "social"(dinner.) I have stayed at many residence inn's and I haven't seen that before. I didn't eat any of it, but it was nice... More 

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hotelherrold, General Manager at Residence Inn Saratoga Springs, responded to this review

Dear PCD, Thank you for choosing Residence Inn and we appreciate you choosing Residence Inn and thank you for your favorable review of our property. We are pleased that you enjoyed our breakfast and that you noted we added some additional items. I have noted your comments on the bathroom and will share them with our housekeeping team and will... More 

Springfield, Massachusetts
Top Contributor
62 reviews 62 reviews
27 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I thought my stay here was a very typical residence inn experience. Nothing special, nothing appalling. I thought it was interesting in how they half renovated the room...(new couches, curtains, and carpet, but didn't touch the kitchen portion of the suite. Either way, it was nice, standard, convenient to the highway. I really didn't get a chance to go into... More 

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hotelherrold, General Manager at Residence Inn Saratoga Springs, responded to this review

Dear Julia P., We thank you for choosing Residence Inn and are glad that your stay was expected. During our renovation we did make some minor changes to the kitchen area and we are pleased that you noticed the other changes we made. You mentioned our proximity to downtown and we do provide shuttle service to the downtown area through... More 

Virginia Beach, Virginia, United States
2 reviews
5 of 5 stars Reviewed March 16, 2015

Business has brought me to Saratoga Springs on many occasions over the past couple of years. I always request my accommodations here at Residence Inn. Everything about this hotel is great. I feel quite at home here. The suite is clean and very comfortable. I would expect that but what really sets this place above other hotels is the staff.... More 

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hotelherrold, Manager at Residence Inn Saratoga Springs, responded to this review

Art, We are very appreciative of your comments regarding our hotel and staff. We work very hard as a team to differentiate ourselves and make our guests feel comfortable. We are pleased that you have chosen to stay with us. We look forward to welcoming you back and will share your comments with our team. Yours in Hospitality, Bob Herrold... More 

Upper Saddle River, New Jersey
Top Contributor
67 reviews 67 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed March 16, 2015

I rarely write poor or bad reviews, but for what this hotel charges, my experience should be known. I have stayed in many Residence Inns and they have always been great. This one however is not dotting their i's or crossing their t's. Other then the fact that the room had old funiture (which normally I wouldn't care about, but... More 

Was this review helpful? Yes 1
hotelherrold, Manager at Residence Inn Saratoga Springs, responded to this review

Dear Rob, I apologize for your experience not being pleasant and that you encountered several issues with your room. We have done very well with our social media reviews and this unfortunately is not representative of our property. We strive for excellence and my team is dedicated to providing the guest with an outstanding experience. We appreciate you taking time... More 

1 review
5 of 5 stars Reviewed January 12, 2015

We stayed there this past weekend for my son's wedding that was in Saratoga Springs. I can't say enough how great this place is to stay. We had to bring our dog with us and from the moment we walked in, the staff that saw us stopped to talk to our dog and make us feel welcome. We stayed in... More 

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hotelherrold, General Manager at Residence Inn Saratoga Springs, responded to this review

Dear Elaine, First of all, congratulations on the Wedding and many happy years ahead for your son and his wife. We appreciate you choosing Residence Inn and are so delighted that we exceeded your needs and made the experience pleasurable for you, your family, and friends. It is our desire to provide a comfortable home-like atmosphere which allows our guests... More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 23, 2014 via mobile

We stayed in a two bedroom suite, with two bathrooms & a FULL kitchen!! There was 6 of us so we slept on the pull out couch/ cott & it was comfortable ! It was clean, quite, staff was friendly & helpful! I can't wait to go back it's a home away from home

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hotelherrold, General Manager at Residence Inn Saratoga Springs, responded to this review

Dear Home, We thank you for being our guest and we are pleased that your stay was enjoyable and comfortable. At Residence Inn, we pride ourselves on making you feel at home. Our staff is engaging and we want to positively impact each guest and provide a personal touch. We look forward to seeing you again and appreciate your favorable... More 

Wappingers Falls, New York
Top Contributor
223 reviews 223 reviews
12 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed December 3, 2014

Dog friendly is what first brought me to stay here. And it keeps me coming back. Easy to deal with. Good location. And good facilities. Quite rooms. I do have a preference for the fist floor because of the dog

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hotelherrold, General Manager at Residence Inn Saratoga Springs, responded to this review

Dear Robert G., We appreciate your choosing Residence Inn and are pleased that we deliver on the level of service you anticipate and expect. Yes we are pet friendly and enjoy getting to know the pets as much as their owners. Your comments regarding our staff and the essence of what a Residence Inn should be - providing all the... More 

Pennsylvania
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 2, 2014

My family and I have stayed here many, many times. The staff is always friendly and aims to please. We continue to go back, because we know what what we're getting when we stay here, and it's always good!

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hotelherrold, General Manager at Residence Inn Saratoga Springs, responded to this review

Dear aarppennsylvania, We are happy to welcome you again and again and are pleased that you continue to enjoy our Hotel. We appreciate our repeat guests and thank you for choosing the Residence Inn - Saratoga Springs. On behalf of my team we thank you and look forward to saying hello once again. Yours In Hospitality, Bob Herrold General Manager More 

Corinth, New York
1 review
5 of 5 stars Reviewed November 17, 2014

This is one place that really deserves, to be talked about the staff my husband and I can not say enough good about them. We were put their by the apartment we live @ was damaged, it was a very trying time for us . And your staff was so good to us, and we had a little dog, and... More 

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hotelherrold, General Manager at Residence Inn Saratoga Springs, responded to this review

Dear Claggs, We appreciate you being our guest while you were displaced and we were happy to make your transition a smooth one. We are apprecative that the associates you referenced impacted your stay and provided a home like setting which made you comfortable. As an extended stay Hotel, we provide many amenities and personalization which guests do not find.... More 

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