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All 31 Saratoga Springs hotels

Courtyard by Marriott

3.0 of 5 Hotel   |   11 Excelsior Ave, Saratoga Springs, NY 12866
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80%
Ranked #8 of 31 hotels in Saratoga Springs
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Biztraveler2222 Boston, Massachusetts
  • Overview
  • Reviews (219)
  • Photos (20)
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  • Room tips (31)
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219 people have reviewed this hotel

Traveler rating
    115
    60
    23
    10
    11
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53
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I can't speak well enough of this property. This has got to be one of the top Courtyard properties I have stayed. As a frequent business traveler whenever I'm in this area this is the hotel I stay at hands down. The property is well maintained and feels like new each and every visit. The lobby restaurant is fairly new... More

Was this review helpful? Yes 1
new york
Top Contributor
76 reviews 76 reviews
13 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Recently stayed for 3 nights at this property. It was our first trip to Saratoga Springs and as a loyal Marriott Rewards Member, I try to always stay at Marriotts. Upon arrival, as a Platinum Rewards Member, we were upgraded to a lovely one-bedroom suite. I found the decor to be nicer than other Courtyards we have stayed in and... More

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Auburn, Maine
1 review
5 of 5 stars Reviewed June 16, 2014 via mobile

The entire staff seamlessly intersects within. The customer rates premium. I'm disabled and need handicapped amenities which have been met with outside the box flexibility. We stay here about 8 times a year.

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San Francisco, California
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 11, 2014

Bad experience..Hotel failed to meet courtyard standards.. - reserved king bedroom - checked in as two queens - front desk response was very poor. - room had broken coffee machine - called front desk for help early morning - No immediate help. Replaced by house keeping later during daytime. - Front lobby tiles polishing work was in progress during prime... More

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MAHCYGM, General Manager at Courtyard by Marriott, responded to this review

Thank you for choosing to stay with us, and thank you for offering your feedback. I'm disappointed to see that you were not completely satisfied with your experience. The issue you mentioned with the coffee maker in the room has been addressed. We offer a 1 cup Keurig Brewer in the room, and I apologize that the one in the... More

San Diego, California
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 10, 2014

It was only one night stay, but it was comfortable. Room was clean and comfortable. There seemed to be no actual dresser, but there were a few small shelves under the tv. The small refrigerator could not be opened, but I was only there for one night. There was a desk, and free wi-fi, which I used for my Ipad.... More

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Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 9, 2014

I stayed here 2 nights and found it very comfortable. Easy walk to town, but still very quiet. I arrived quite late, but the desk staff was as perky as daytime staff. I had to ask for an extension on checkout time, and they were very accommodating. It was much more comfortable than many hotels that are part of "chains".

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Rochester, New York
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 4, 2014

The Courtyard by Marriott Saratoga was a nice hotel. Sleeping rooms were clean. Staff was friendly. There is a small bar in the lobby lounge. Starbucks and breakfasts available in the lobby as well. No restaurant for lunch or dinner in the hotel but there are all kinds of restaurants in town and a few deliver as room service if... More

Was this review helpful? Yes 1
Montclair, New Jersey
Contributor
19 reviews 19 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 1, 2014

My daughter and I stayed here in May for a horse show when the Residence Inn was unavailable. The room was nice and quiet, the beds were very comfortable and the bathroom was clean and updated. My only complaint is for the high price of the room, breakfast was not included. Will look elsewhere for our next stay.

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Lake George, New York
1 review
2 of 5 stars Reviewed May 17, 2014

Was visiting my father during his stay with the Bobcat group. He invited me for a quick breakfast that turned out to be a nightmare. Horrible service and long wait times. The food was brought out by a young girl in a filthy apron and coat. The restaurant seems new but the staff is run down. Afterwards my father states... More

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MAHCYGM, General Manager at Courtyard by Marriott, responded to this review

Thank you for choosing to stay with us, and thank you for offering your feedback. I'm disappointed to see that you were not 100% satisfied with your experience. The issues you mentioned with The Bistro have been discussed with our food and beverage team. We appreciate the feedback as it helps us to see where there is an opportunity for... More

rochester new york
Top Contributor
94 reviews 94 reviews
28 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 14, 2014

Rooms are the typical, nicely appointed Courtyard facilities, with comfortable beds. However, other services not quite up to par. My first morning - no regular coffee in the room - it would have been waiting til whenever they had time for coffee to be brought up, so I had to dress and go down to the lobby to get any.... More

Was this review helpful? Yes
MAHCYGM, General Manager at Courtyard by Marriott, responded to this review

Thank you for taking the time to complete our Guest Satisfaction Survey and for sharing your experience with the Courtyard Saratoga Springs. I apologize that your recent stay was not satisfactory and appreciate your feedback. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Please be assured that we are taking immediate... More

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Additional Information about Courtyard by Marriott

Address: 11 Excelsior Ave, Saratoga Springs, NY 12866
Phone Number:
Location: United States > New York > Saratoga Springs
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Courtyard by Marriott 3*
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Also Known As:
Courtyard By Marriott Hotel Saratoga Springs
Courtyard Hotel Saratoga Springs
Courtyard Saratoga Springs
Saratoga Springs Marriott
Saratoga Springs Courtyard

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#7 Business Hotel in Saratoga Springs #9 Family Hotel in Saratoga Springs
Hotel Class
Number of rooms
146

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