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Grand Union Motel

120 South Broadway, Saratoga Springs, NY 12866
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Grand Union Motel
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79 Reviews from our TripAdvisor Community

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Traveler rating
    5
    18
    11
    13
    32
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25
2
2
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
  • All months
    (79)
  • Mar-May only
    (9)
  • Jun-Aug only
    (35)
  • Sep-Nov only
    (23)
  • Dec-Feb only
    (12)
All months
Amsterdam, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Tried to get a room for the jazz festival for the 27th of June, 2015. Everything in the area was booked EXCEPT for this motel. I read the bad reviews but booked it simply because it was the only room I could find. We were in the area and stopped by to look at a room. First, the non-English speaking... More 

Was this review helpful? Yes
Foryourhotel, Guest Relations Manager at Grand Union Motel, responded to this review

Dear Kim N, From reading your comments I can understand entirely your disappointment with your most recent stay at Grand Union Motel. I certainly don’t want to find excuses for certain areas that should have been operating more smoothly. I wanted to assure you that we have been continuing and mentoring of our teams and I believe that we are... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 27, 2015 via mobile

Thanks God my friend and I didn't spend the night there. First of all you don't know what to spect when you book through Expedia or other companies. This place is dirty extremely old smell so bad. Glad we check the bed sheets before we put our thing down. Sheets full of Puvic Hair. Run out of there so quick.... More 

Was this review helpful? Yes 2
Foryourhotel, Guest Relations Manager at Grand Union Motel, responded to this review

Thank you for your detailed feedback in regards to your visit at the Grand Union Motel. Please allow me to express my sincerest apologies for the challenge you have experienced as this does not reflect at all our normal standards of service. I will definitely review this issue with the room attendants manager in order to avoid any future occurrence.... More 

Travelers are raving about these Saratoga Springs hotels

Long Island City, New York
Level Contributor
34 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed April 21, 2015

I have been going to the Grand Union for over 10 years. The rooms are clean, the Spa facilities first rate on the premises. Breakfast ( bagels, toast, cereal, coffee and tea included). There is a BBQ Grill guests can use, a pool on premises. If you are going to the track or site-seeing the town this is and very... More 

Was this review helpful? Yes 2
Foryourhotel, Guest Relations Manager at Grand Union Motel, responded to this review

Thank you for writing such a thoughtful review and providing such great feedback about our motel. We strive to provide exceptional service, and we are so glad we could be of assistance. Please do come and visit us again when I am sure you will once again leave as happy as you have on your previous stay with us. Kind... More 

Unadilla, New York
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed January 18, 2015

The problems at this motel started as soon as we got there. When my group and I checked into our rooms, we quickly realized that the shower had no hot water. We wondered if this was just a temporary problem, so we came back later that night to find that there was still not any hot water. We took cold... More 

Was this review helpful? Yes 4
1 review
4 of 5 stars Reviewed December 13, 2014

It was great to find a room at 2am!! They opened up to sell us a room and to my surprise it really wasn't as bad as I imagined we had a great stay pillows were good shower was clean what more did we need right thank you well be back William and Jennie

Was this review helpful? Yes
Quakertown
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 7, 2014

The air conditioning unit was discusting, I pulled out the filter only to find the unit beyond belief. Sinus infections for all. Otherwise the room was fair. We would not have stayed, buty father would only stay at the cheapest place.

Was this review helpful? Yes 3
New York City, New York
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 9, 2014

As soon as I opened the door, the smell of mold and mildew hit me like a brick and I immediately felt my throat closing. Went back to the front desk, asked for a refund and got out of there like a bat out of hell.

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 4, 2014

I was a little skittish about staying here after seeing some of the reviews, but decided to give it a shot. Definitely not as bad as some of the reviews said! I was greeted at the door by a pleasant man who asked me if I was checking in, had a reservation, etc. Since I am not from the area,... More 

Was this review helpful? Yes 2
Newton, Massachusetts
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed August 22, 2014

OK, I get it that Saratoga in August is going to be expensive, so when you try to get a room a couple of days in advance you might have to pay $270 (tax included) to get one. But in 2014 you expect to get more for the money. We got a return to the 1950's: no free breakfast, hair... More 

Was this review helpful? Yes 2
Rutland, Vermont
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 18, 2014

The smell when we opened the door punched you in the face so hard that you actually fall backwards. Dirty moist carpet. We booked and payed for a parlor suite which they did not have open. They insisted on not refunding the difference between the rooms. The man at the disk actually said " complain to expedia my boss wont... More 

Was this review helpful? Yes 3
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