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Grand Union Motel

120 South Broadway, Saratoga Springs, NY 12866
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Grand Union Motel
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85 Reviews from our TripAdvisor Community

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Traveler rating
    5
    18
    11
    17
    34
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6
28
2
4
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
  • All months
    (85)
  • Mar-May only
    (9)
  • Jun-Aug only
    (41)
  • Sep-Nov only
    (23)
  • Dec-Feb only
    (12)
All months
Boston, Massachusetts
2 of 5 stars Reviewed 5 days ago NEW

The once proud Grand Union has fallen on lean times. My room was musty and had an antiseptic odor. Bathroom was stale and lighting inadequate. They even required that you pay $10 deposit for your room key! Located on the edge of downtown Saratoga Springs but it's still at least 20 minutes away by foot. A friend who used to... More 

Was this review helpful? Yes 1
Boston, Massachusetts
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

We stopped off at this Motel driving through NY State. It has all the required facilities to make it a good budget motel. (Good Pool, WIFI, Big Rooms etc) However the room itself was found to be dirty/dusty and smelly. Reported this to the Asian Manager who became obstructive and didn't understand the word 'Dusty'. The lack of his compassion... More 

Was this review helpful? Yes 1

Travelers are raving about these Saratoga Springs hotels

New York City, New York
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Bed Bugs !! Motel very old & tired. Impossible to fall back to sleep after being eaten alive by bed bugs. Left in early morning hours and sealed my luggage in plastic bag! Motel close to Saratoga Racetrack and the racing season during August fill all the hotels and rates double. Stay away from this motel.

Was this review helpful? Yes
Sun City West, Arizona
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed July 10 & 11th. Water running in the bathroom made a loud noise every time we turned it on. Place needs a lot of repair. It's up for sale and has been for 2 years now. Price has dropped. 1 mile from the center of town.

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Vermont
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Eh, not much to say that hasn't already been said. You pay for location, nothing more, the place is a mess. Housekeeping skipped our room because she left work early so we had to grovel with the front desk for towels, but in the end we got them. On the other hand, it's an easy 20 minute walk to SPAC... More 

Was this review helpful? Yes 1
Foryourhotel, Guest Relations Manager at Grand Union Motel, responded to this review

Dear Trip_vt, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of... More 

Level Contributor
1 review
1 of 5 stars Reviewed 3 weeks ago

We decided to book a room for the Dave Matthews shows at SPAC and the location was perfect. The photos online made it look decent but I knew it wasn't going to be a five star situation, even though for $300.00 per night- $620.00 total- I figured it must at least be clean. Upon arrival, our room smelled terrible and... More 

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Amsterdam, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 16, 2015

Tried to get a room for the jazz festival for the 27th of June, 2015. Everything in the area was booked EXCEPT for this motel. I read the bad reviews but booked it simply because it was the only room I could find. We were in the area and stopped by to look at a room. First, the non-English speaking... More 

Was this review helpful? Yes
Foryourhotel, Guest Relations Manager at Grand Union Motel, responded to this review

Dear Kim N, From reading your comments I can understand entirely your disappointment with your most recent stay at Grand Union Motel. I certainly don’t want to find excuses for certain areas that should have been operating more smoothly. I wanted to assure you that we have been continuing and mentoring of our teams and I believe that we are... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 27, 2015 via mobile

Thanks God my friend and I didn't spend the night there. First of all you don't know what to spect when you book through Expedia or other companies. This place is dirty extremely old smell so bad. Glad we check the bed sheets before we put our thing down. Sheets full of Puvic Hair. Run out of there so quick.... More 

Was this review helpful? Yes 2
Foryourhotel, Guest Relations Manager at Grand Union Motel, responded to this review

Thank you for your detailed feedback in regards to your visit at the Grand Union Motel. Please allow me to express my sincerest apologies for the challenge you have experienced as this does not reflect at all our normal standards of service. I will definitely review this issue with the room attendants manager in order to avoid any future occurrence.... More 

Long Island City, New York
Level Contributor
40 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed April 21, 2015

I have been going to the Grand Union for over 10 years. The rooms are clean, the Spa facilities first rate on the premises. Breakfast ( bagels, toast, cereal, coffee and tea included). There is a BBQ Grill guests can use, a pool on premises. If you are going to the track or site-seeing the town this is and very... More 

Was this review helpful? Yes 3
Foryourhotel, Guest Relations Manager at Grand Union Motel, responded to this review

Thank you for writing such a thoughtful review and providing such great feedback about our motel. We strive to provide exceptional service, and we are so glad we could be of assistance. Please do come and visit us again when I am sure you will once again leave as happy as you have on your previous stay with us. Kind... More 

Unadilla, New York
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed January 18, 2015

The problems at this motel started as soon as we got there. When my group and I checked into our rooms, we quickly realized that the shower had no hot water. We wondered if this was just a temporary problem, so we came back later that night to find that there was still not any hot water. We took cold... More 

Was this review helpful? Yes 4
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