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Grand Union Motel

120 South Broadway, Saratoga Springs, NY 12866
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1 room 1 guest
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Grand Union Motel
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87 Reviews from our TripAdvisor Community

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Traveler rating
    5
    18
    11
    17
    36
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6
28
2
5
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
  • All months
    (87)
  • Mar-May only
    (9)
  • Jun-Aug only
    (43)
  • Sep-Nov only
    (23)
  • Dec-Feb only
    (12)
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Saratoga Springs, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Upon walking into my room, the smell of musty stale space hit me. The comforter on the bed felt damp, the bathroom was disgustingly dirty. I went to the front desk for my money back but I was told it wasn't possible. I was given another room, which wasn't must different. Granted the smell wasn't as bad, but still disgusting.... More 

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Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My friend and I stayed for opening weekend (Friday and Saturday night). Not only did we find several bed bugs in our room, they infiltrated our things and we now both had to get exterminators for our homes to rid them of this lovely gift the motel left us. We are COVeREd in bites and are furious. When speaking with... More 

Was this review helpful? Yes 2

Travelers are raving about these Saratoga Springs hotels

Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The once proud Grand Union has fallen on lean times. My room was musty and had an antiseptic odor. Bathroom was stale and lighting inadequate. They even required that you pay $10 deposit for your room key! Located on the edge of downtown Saratoga Springs but it's still at least 20 minutes away by foot. A friend who used to... More 

Was this review helpful? Yes 1
Boston, Massachusetts
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stopped off at this Motel driving through NY State. It has all the required facilities to make it a good budget motel. (Good Pool, WIFI, Big Rooms etc) However the room itself was found to be dirty/dusty and smelly. Reported this to the Asian Manager who became obstructive and didn't understand the word 'Dusty'. The lack of his compassion... More 

Was this review helpful? Yes 1
New York City, New York
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 24, 2015

Bed Bugs !! Motel very old & tired. Impossible to fall back to sleep after being eaten alive by bed bugs. Left in early morning hours and sealed my luggage in plastic bag! Motel close to Saratoga Racetrack and the racing season during August fill all the hotels and rates double. Stay away from this motel.

Was this review helpful? Yes 2
Sun City West, Arizona
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 16, 2015

Stayed July 10 & 11th. Water running in the bathroom made a loud noise every time we turned it on. Place needs a lot of repair. It's up for sale and has been for 2 years now. Price has dropped. 1 mile from the center of town.

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Vermont
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed July 8, 2015

Eh, not much to say that hasn't already been said. You pay for location, nothing more, the place is a mess. Housekeeping skipped our room because she left work early so we had to grovel with the front desk for towels, but in the end we got them. On the other hand, it's an easy 20 minute walk to SPAC... More 

Was this review helpful? Yes 1
Foryourhotel, Guest Relations Manager at Grand Union Motel, responded to this review

Dear Trip_vt, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of... More 

Level Contributor
1 review
1 of 5 stars Reviewed July 7, 2015

We decided to book a room for the Dave Matthews shows at SPAC and the location was perfect. The photos online made it look decent but I knew it wasn't going to be a five star situation, even though for $300.00 per night- $620.00 total- I figured it must at least be clean. Upon arrival, our room smelled terrible and... More 

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Amsterdam, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 16, 2015

Tried to get a room for the jazz festival for the 27th of June, 2015. Everything in the area was booked EXCEPT for this motel. I read the bad reviews but booked it simply because it was the only room I could find. We were in the area and stopped by to look at a room. First, the non-English speaking... More 

Was this review helpful? Yes
Foryourhotel, Guest Relations Manager at Grand Union Motel, responded to this review

Dear Kim N, From reading your comments I can understand entirely your disappointment with your most recent stay at Grand Union Motel. I certainly don’t want to find excuses for certain areas that should have been operating more smoothly. I wanted to assure you that we have been continuing and mentoring of our teams and I believe that we are... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 27, 2015 via mobile

Thanks God my friend and I didn't spend the night there. First of all you don't know what to spect when you book through Expedia or other companies. This place is dirty extremely old smell so bad. Glad we check the bed sheets before we put our thing down. Sheets full of Puvic Hair. Run out of there so quick.... More 

Was this review helpful? Yes 3
Foryourhotel, Guest Relations Manager at Grand Union Motel, responded to this review

Thank you for your detailed feedback in regards to your visit at the Grand Union Motel. Please allow me to express my sincerest apologies for the challenge you have experienced as this does not reflect at all our normal standards of service. I will definitely review this issue with the room attendants manager in order to avoid any future occurrence.... More 

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