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All 2 Rye Brook hotels

Hilton Westchester

3.5 of 5 Hotel   |   699 Westchester Avenue, Rye Brook, NY 10573
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Ranked #2 of 2 hotels in Rye Brook
A recent review
4 of 5 stars Reviewed September 24, 2012
JandJRoberts Germantown, Tennessee
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504 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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There are newer reviews for Hilton Westchester
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Germantown, Tennessee
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 24, 2012

My sister recommended this hotel, as she had gotten married here twenty nine years ago. I was pleasantly surprised. The huge lobby is updated and well decorated, where one can relax and read the provided newspapers, watch the big screen T.V., or check emails on one of the computers. Our room was nicely decorated and clean, and the bed was... More

Was this review helpful? Yes
denise r, Manager at Hilton Westchester, responded to this review

Dear JandJRoberts, Thank you so much for the nice comments. It is always a pleasure to share these comments with the team. We look forward to you staying with us again. Denise More

New York
Top Contributor
108 reviews 108 reviews
80 hotel reviews
178 helpful votes 178 helpful votes
3 of 5 stars Reviewed September 23, 2012

This hotel has a strange layout, it seems small from the outside but massive on the inside. We stayed here for one night as part of a wedding that took place in the grand ballroom. We checked in with Richard who was very pleasant, welcoming and informative. Our room, #2006 was in the westchester wing which took about five minutes... More

Was this review helpful? Yes 2
denise r, Manager at Hilton Westchester, responded to this review

Dear Gimper90, Thank you for the comments. I am happy that you enjoyed Richard and his hospitality. It seems as though you received a room that certainly was not up to Hilton standard. I will personally check your room and take care of the issues at hand. I do hope you enjoyed the wedding and possibly we will see you... More

San Antonio, TX
Top Contributor
82 reviews 82 reviews
24 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 23, 2012

I stayed here one night last week on business. When I arrived, I realized that I had stayed here almost four years ago. It seemed much nicer. I was a little concerned driving up. The exterior hotel building is very dated, but the interior was nice. The hotel has a very nice wooded setting. Being from south Texas, it was... More

Was this review helpful? Yes
denise r, Manager at Hilton Westchester, responded to this review

Dear satxsptsfan, Thank you for taking the time to post your comments on trip advisor. I am glad to know that after your concerns driving up to the hotel, that you were pleased with the interior and enjoyed the trees. We look forward to seeing you in the future. Sincerely, Denise More

London, United Kingdom
Top Contributor
51 reviews 51 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 20, 2012

Went for work so nothing too demanding. They charge for everything so a little surprised even for wi-fi which is very surprising these days, which seems seriously mean. Place was clean and neat, pool was nice and warm, outside there were green areas and also an outside pool also. One strange thing is you have to walk through one restaurant... More

Was this review helpful? Yes
denise r, Manager at Hilton Westchester, responded to this review

Dear groovyguitar, Thank you for taking time to write your comments on trip advisor. We do appreciate the comments in regards to the pool area and the overall cleanliness. The walk through of the restaurant is actually a short cut to the second building with guest rooms, there is an additional path that is a bit longer. As for the... More

Rhode Island
Top Contributor
220 reviews 220 reviews
90 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed September 15, 2012

Had a wonderful dinner on a Saturday night. Very good selection of apps and entrees, and the meal itself did not disappoint. The only con was the tiny olives in the martinis, would have expected something different from a Hilton. The following morning was the complete opposite! Not enough staff or seating for all the people. The hotel guests with... More

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denise r, Manager at Hilton Westchester, responded to this review

Dear Alps110, Thank you for the wonderful comments regarding dinner. I am sorry we could not offer the same experience for breakfast. It is nice to hear that your food was worth the wait for breakfast. Hope you visit again soon. Sincerely, Denise More

Boca Grande, FL
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 13, 2012

Beautiful wooded surroundings, walking paths, quiet and just a train ride into the city. If I'm going to NYC, but don't want to pay in-city prices, this is the place I will stay. Service is great, hotel has been recently remodled and view is of a beautiful well-groomed forest. Will definitely stay here again and again.

Was this review helpful? Yes
denise r, Manager at Hilton Westchester, responded to this review

Dear lisaum1, Thank you so much the the great comment, I will be sure to share with the team. We are a short train ride from the city with great weekend rates. Our property is large and offers the well groomed forest, happy you enjoyed it. We look forward to your next visit. Thank you again for the review. Sincerely,... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 12, 2012

The room had mold spores all over the ceiling and black mold throughout bathroom tiles. Worse hotel I ever stayed in. Manger brought me to new room which also had mold in bathroom. Manager said houskeeping would be there immeditly. They never showed. Spoke to various people and managers and nothing corrected. Trying marriot next time. Also hotel a big... More

Was this review helpful? Yes 1
denise r, Manager at Hilton Westchester, responded to this review

Dear Kellynduane, It is hard to receive comments of such nature, although it is part of the business to hear both positive and negative comments. Please know our goal is to provide each guest with a Hilton quality room. I do aplogize, you certainly did not receive a room that has met the standards. I am more than happy to... More

Travelers are raving about these Rye Brook hotels

Vero Beach, Florida
Top Contributor
83 reviews 83 reviews
15 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed September 12, 2012

Rye Town HIlton is a decent hotel with great value on weekends because the rates are usually pretty low. The disadvantage is that the hotel is a wedding and meeting factory on the weekends and is teeming with people attending the weddings. The restaurants and bars are very expensive regardless of your hotel rate.

Was this review helpful? Yes
denise r, Manager at Hilton Westchester, responded to this review

Dear Brian F, We appreciate your comments, we certainly do a large amount of group rooms with the size of our banquet space. There are times of the year our group business tends to be slower, I am happy to assist with any future reservations for a less hotel and a more comfortable stay. Sincerely, Denise More

New York City, New York
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 8, 2012

I was not expecting much from Westchester, but when I entered the lobby, I felt relief. It was a great lobby with a restaurant and cozy bar. The room was equipped with HD channels, flat screen television and a great floor to ceiling windows with a view into the great pool. The tennis court was a bit run down and... More

Was this review helpful? Yes
denise r, Manager at Hilton Westchester, responded to this review

Dear Joan W, Thank you for the great comments. It is nice to hear the postive feedback. I am sorry the Satelite television was not working up to par. Many of our guests enjoy the Peter Thomas Roth products, happy you did as well. Thanks again for the feedback. Sincerely, Denise More

new england
Top Contributor
60 reviews 60 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 6, 2012

The lobby and restaurant were updated not long ago and are very nice in appearance. The setting is very nice in a ritzy area of Westchester county. The rooms, as mentioned on other reviews, are dated and could use refurbishment. The HDTV played well but the confusing remote control has a lot of tiny buttons with small print. The TV... More

Was this review helpful? Yes
denise r, Manager at Hilton Westchester, responded to this review

Dear businesscard, Thank you for your comments, as many guests have mentioned some of our rooms are a longer distance from the lobby due to the layout of our hotel. I am happy you enjoyed the setting of the hotel. I agree the new remotes are a bit confusing and have many features to use with the services available on... More

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Additional Information about Hilton Westchester

Address: 699 Westchester Avenue, Rye Brook, NY 10573
Phone Number:
Location: United States > New York > Westchester County > Rye Brook
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Westchester 3.5*
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Also Known As:
Hilton Westchester - Rye Brook Hotel Rye Brook
Hilton Rye Brook
Rye Brook Hilton
Hilton Westchester Westchester County, NY - Rye Brook

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Hilton Westchester hotel, located in Westchester County a New York City suburb of Rye, NY and is minutes east of White Plains, NY and 8 miles from Westchester County-White Plains Airport(HPN) and Greenwich CT. The Hilton Westchester hotel is the ideal location for White Plains shopping and going to the Westchester Mall. The hotel is situated on 45 beautifully landscaped acres of lush woodlands, combining the relaxed setting of a resort with the flexibility of a full-service business hotel. Guest has easy access to New York with the Metro North or Amtrak and can be in NYC within 45 mins. So if you are visiting Westchester County or White Plains for business or pleasure we look forward to welcoming you to the Hilton Westchester hotel. ... more   less 
Number of rooms
436

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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