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All 2 Rye Brook hotels

Hilton Westchester

3.5 of 5 Hotel   |   699 Westchester Avenue, Rye Brook, NY 10573
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Ranked #2 of 2 hotels in Rye Brook
A recent review
3 of 5 stars Reviewed November 25, 2012
elrol Hanover, New Hampshire
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506 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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Hanover, New Hampshire
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 25, 2012

Stayed here for Thanksgiving weekend. The place was packed, but that was not a problem. Registration was efficient. Our room was clean but except for a relatively new carpet, need updating. The furnishings in the bedroom and bathroom were old and unattractive: the wood furniture was worn, the decor was cheap. There was only one styrofoam cup for coffee (there... More

Was this review helpful? Yes 1
denise r, Manager at Hilton Westchester, responded to this review

Dear elrol, Thank you for taking the time to write your comments. The room you stayed in does look over the private wooded, you are correct as we are still clearing trees that had fallen due to Hurricane Sandy. Normally the view is quite pleasurable. In the future if you are in the area, I would be happy to assist... More

Massillon, Ohio
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 24, 2012

We stayed here for two nights over Thanksgiving 2012. Rate was very good. Room was large and updated. Check in was fast and easy. The only negative I noticed was the always present trays of room service dishes in the hallways waiting for pickup. I would stay here again anytime.

Was this review helpful? Yes
denise r, Manager at Hilton Westchester, responded to this review

Dear GolferMassillon, Thank you for the positive feedback, we will take care of those trays in the hallways. I look forward to you staying withus again. Sincerely, Denise More

Lexington, Massachusetts
Contributor
11 reviews 11 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 24, 2012

I stay here frequently during holidays, when there are discounted rates. The lobby is large and bland after a recent refurbishing--where it was once a unique, modern masterpiece. The hotel is on a woodsy property, but in the upgrade they also removed some beautiful ornamental trees and shrubbery which I always looked forward to seeing. That said, it was a... More

Was this review helpful? Yes
denise r, Manager at Hilton Westchester, responded to this review

Dear Barbara K., Thank you for staying with us frequently during the holidays. We appreciate your loyalty, I am sorry you sound disappointed about some of our renovations and changes. The hotel has a lot of history and many of our long time guests miss some of the features removed. I hope that you will continue to stay with us... More

Blairstown, New Jersey
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed November 21, 2012

From the first moment I opened the door I realized a strong smell of damp/moldy stink. My room was very hot and they do not give you the control to make it cooler. I noticed a poorly patched hole in the bathroom ceiling. I think the toilet overflowed came through the ceiling and that is the reason my room smelled.... More

Was this review helpful? Yes 3
denise r, Manager at Hilton Westchester, responded to this review

Dear Blairstown, First, I would like to thank you for taking the time to post your comments. I would also like to personaly apologize to you for the reaction of the Front Desk. Certainly the option to change your room should have been offered. Our goal is to provide a comfortable room and quality service to all our guests. If... More

Travelers are raving about these Rye Brook hotels

Senior Contributor
41 reviews 41 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 19, 2012

Very large Hilton nestled in woody Rye Brook NY. Was there during relief efforts for Superstorm Sandy. The hotel was housing many of the utility workers and refugees. They set up a buffet dinner for the utility workers (and others?)- on what used to be their Tulip Room which is not handicap accessible- you have to go up at least... More

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denise r, Manager at Hilton Westchester, responded to this review

Dear Weeble 123, Thank you for taking the time to post your comments. I will share all your feedback with the team, as it is always appreciated to hear both positive and negative. Thank you again, and we look forward to your next visit. Sincerely, Denise More

Senior Contributor
21 reviews 21 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 11, 2012 via mobile

Stayed for a wedding nearby. This is a nice hotel if you have a reason to be in this area. Staff was very friendly and helpful. Hot apple cider in the lobby. Our view was of the hotel wall. Hotel bar was overpriced - $10 for an Absolute mixed drink. Room was expensive - $150/night with discount rate.

Was this review helpful? Yes
denise r, Manager at Hilton Westchester, responded to this review

Dear Pklemans, Thank you for taking the time to write our comments. I am happy you felt the staff was friendly and helpful. If you are in the area again I am happy to assist with a room with a view. Please know our menu prices and room rates are set to be competative for the area, if you are... More

Plainview, NY
Top Contributor
92 reviews 92 reviews
21 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed November 11, 2012

Needed to escape from the Sandy power outage and after 12 days of sleeping in a cold house we looked forward to our overnight escape. When making my reservation I requested an early check-in. Before driving up I called around 10 A.M. and was informed the room was ready for check in. Check in was a breeze. Very friendly staff.... More

Was this review helpful? Yes
denise r, Manager at Hilton Westchester, responded to this review

Dear ron2putt, Than you for the nice comments regarding your stay with us. It is always a pleasure to share the postive feedback with the team. We look forward to your next visit. Sincerely, Denise More

Syracuse, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 5, 2012

Excellent customer service, comfortable rooms, great atmosphere, and very pet friendly. I had a very long, draining day and met Julia at check-in and felt her compassion. Before leaving, I enrolled in Hilton Honors to formally be part of this wonderful hotel. My shih-tzu enjoyed his stay too! While I can understand how there are those who may not have... More

Was this review helpful? Yes 1
denise r, Manager at Hilton Westchester, responded to this review

Dear LostInParadise6, Julia was so excited when we shared your review with her. Thank for taking the time to write your comments. Your comments have such an impact on the teams moral. We look forward to your next visit with us during a less stressful time. Sincerely, Denise More

North Andover, Massachusetts
Top Contributor
93 reviews 93 reviews
16 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed November 5, 2012

We had reservations to attend a wedding in Westchester, NY and prior to leaving hurricane Sandy hit. We didn't know if the hotel was affected, had power, etc. After 3 days of calling to see if it was open, they finally answered in the affirmative. When we got there, there were no traffic lights, or street lights, but the hotel... More

Was this review helpful? Yes
denise r, Manager at Hilton Westchester, responded to this review

Dear Butch42, We are happy you were able to make it after Sandy. Thank you for taking the time to post your comments, it sounds like you enjoyed your room as well as the team. Hope next time you are able to enjoy dining in the restaurant. We look forward to you staying with us again soon. Sincerely, Denise More

Ballston Spa, New York
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 5, 2012

I stayed here in April 2012 for an overnight. Plush accommodations and very nice toiletries in the bathroom. The bed was the most comfortable one I have ever slept in and I am actually thinking of purchasing one for my home! Staff was efficient. Parking was a bit far and I would not like the long walk in the winter.

Was this review helpful? Yes
denise r, Manager at Hilton Westchester, responded to this review

Dear ethosian, Thank you so much for posting your comments. Happy you enjoyed the bed and toiletries. Please know we do offer valet parking for future stays, We look forward to seeing you again. Sincerely, Denise More

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Additional Information about Hilton Westchester

Address: 699 Westchester Avenue, Rye Brook, NY 10573
Phone Number:
Location: United States > New York > Westchester County > Rye Brook
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Westchester 3.5*
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Also Known As:
Hilton Westchester - Rye Brook Hotel Rye Brook
Hilton Rye Brook
Rye Brook Hilton
Hilton Westchester Westchester County, NY - Rye Brook

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Hilton Westchester hotel, located in Westchester County a New York City suburb of Rye, NY and is minutes east of White Plains, NY and 8 miles from Westchester County-White Plains Airport(HPN) and Greenwich CT. The Hilton Westchester hotel is the ideal location for White Plains shopping and going to the Westchester Mall. The hotel is situated on 45 beautifully landscaped acres of lush woodlands, combining the relaxed setting of a resort with the flexibility of a full-service business hotel. Guest has easy access to New York with the Metro North or Amtrak and can be in NYC within 45 mins. So if you are visiting Westchester County or White Plains for business or pleasure we look forward to welcoming you to the Hilton Westchester hotel. ... more   less 
Number of rooms
436

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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