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All 2 Rye Brook hotels

Hilton Westchester

3.5 of 5 Hotel   |   699 Westchester Avenue, Rye Brook, NY 10573
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Ranked #2 of 2 hotels in Rye Brook
A recent review
4 of 5 stars Reviewed February 26, 2014
UpstateNewYorkJkk Upstate New York
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455 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton Westchester
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Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 5, 2014 via mobile

I don't get it. They have a great hotel in a nice location. The reception is nice, there is a fireplace burning, staff is friendly, there's a nice pool... But then you enter your room (235) and the magic disappears. It's big, ok, but old, there are hardly any ammenities, the shower is in a bath tub, no safe, you... More

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Kai F, General Manager at Hilton Westchester, responded to this review

Dear Lars S. Thank you for sharing your review on Tripadvisor. We very much appreciate your compliments on our lobby and staff, however, I hope you will accept my sincere apology for the challenges you had in your room. I have notified the appropriate departments to check your room as the best way for us to improve is through direct... More

Upstate New York
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed February 26, 2014

Nice hotel. Had a great breakfast. We had problems with the heating and cooling in February- our room was too warm. Staff was welcoming and accomodating. Rye Brook doesn't have much to offer travelers, as we could see.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Dear UpstateNewYorkJkk. Thank you for taking your time to post on Tripadvisor. Our staff is the best representative the Hilton Westchester has to display our hospitality. Please accept my apology with the difficulty you had with the temperature in your room. There are several areas of interest within a short driving area. If we are fortunate to have you return... More

Glens Falls, United States
1 review
3 of 5 stars Reviewed February 25, 2014

This hotel has gone to seed. The hot tub was on the fritz and we couldn't get our sink to stop running. Also, I paid over $20 for a sub-par breakfast buffet. A little before 8 a.m., a cleaning lady knocked and then let herself into our room. Here's a tip: keep your room locked if you don't want to... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Dear Philip M, Thank you so much for posting on Tripadvisor. I hope you will accept my personal apology for the inconveniences you experienced during your stay. We certainly failed to meet your standards as well as ours. We take your comments seriously and I will discuss each of them with all departments involved. I am hopeful that you will... More

Tewksbury, United States
1 review
4 of 5 stars Reviewed February 24, 2014

My daughter and I stayed here while visiting colleges in there are. The location is great where it is right of the highway and close by to a mall/cinema/restaurants which we were able to enjoy at night.

Review collected in partnership with Hilton Hotels & Resorts

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Kai F, General Manager at Hilton Westchester, responded to this review

Dear Patrice E, We appreciate you taking your time to post on Tripadvisor. I hope you and your daughter had a successful visit at the colleges in the area. We are fortunate to be in a wonderful location in Westchester providing access to many popular spots in the area. We hope we will have the opportunity to have you as... More

Gulf Breeze, Florida
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 of 5 stars Reviewed February 19, 2014

I was very pleased with my stay at this hotel. I was greeted with my status and also received an upgrade. The staff was pleasant and accommodating. This hotel is very nice, Quite and secluded. The room was very clean and I would recommend this hotel to anyone

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Kai F, General Manager at Hilton Westchester, responded to this review

Dear Tank6300, Thank you very much for posting your positive review on Tripadvisor. Our friendly staff is the best representation of our hospitality. We hope you will return to enjoy the Hilton Westchester again. Sincerely, Kai Fischer, General Manager 914-934-2504 More

Tulsa, Oklahoma
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 17, 2014

Stayed here while attending a dog show recently, with our one dog, who is a house pet and my personal service animal as well. Carpet was filthy dirty, television reception was terrible - had to turn the tv on and off all the time to get the sound to work, drained clogged in our bathtub - when I tried to... More

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Dear TYLERJOE, Thank you for taking your time to post your comments on Tripadvisor. Let me start by apologizing for the many inconveniences you experienced. You certainly did not receive the quality of service that Hilton Westchester strives to provide to all its valued guests. I want to ensure you that each area you mentioned will be addressed with the... More

Travelers are raving about these Rye Brook hotels

Tucson, Arizona
Contributor
13 reviews 13 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 15, 2014

I stayed here when judging a dog show. My room was large and comfortable with a nice view. The indoor pool and spa were clean and welcoming. Staff was very courteous and helpful. I had one meal at the restaurant, lunch on Saturday and was disappointed that there was no menu to order from, just a buffet, which was skimpy... More

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Dear Ken L, Thank you for sharing your opinions with us on Tripadvisor. Our goal is to make each and every guest feel at home with our courteous and helpful staff. I am sorry that you were not pleased with the buffet. I hope you will have a chance to visit us again and enjoy our harth restaurant as well... More

Boulder, Colorado
Top Contributor
72 reviews 72 reviews
40 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed February 14, 2014

We arrived later in the evening for a brief one night stay. Check in was efficient, but there were a TON of dogs around! Apparently there was some kind of dog competition in the hotel's conference facilities. There was a gentleman in the lobby complaining about barking dogs next to his room, but we never heard any from our room.... More

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Dear pmcolorado, Thank you for your comments on Tripadvisor. You are so right – we did have a large dog competition at the hotel and I am glad to hear you were not able to hear any of them from your room. Please accept my apology for the condition of the furniture in your room as well as the difficulty... More

Washington DC, District of Columbia
Top Contributor
94 reviews 94 reviews
37 hotel reviews
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed February 13, 2014

I stayed at the Hilton Westchester for one night attending a family event. When I think of a Hilton, I have a certain image in my head. For the most part, this hotel does not meat that standard. First, the positive. The staff is very friendly. I had no hot water in my sink and the tub was stopped up... More

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Dear dctravel, Thank you for taking your time and posting your review on Tripadvisor. We appreciate your honest comments as the best way for us to grow and learn is by direct contact with our guests. We are fortunate to have a very friendly staff and I am glad to hear they responded to your needs. However, I hope you... More

New York City, United States
1 review
5 of 5 stars Reviewed February 11, 2014

My wife and I spent a weekend out in the suburbs to catch up with friends and attend a Superbowl party on Sunday night. The hotel was perfectly situated and provided a convenient base from which to visit our friends while still having great amenities that kept us busy when we stayed in such as a well equipped gym, pool,... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Dear Edward S, We appreciate you posting on Tripadvisor. I am happy to hear you had a good trip and found our hotel convenient and with great amenities. I hope your team won the Superbowl! Sincerely, Kai Fischer, General Manager, 914-934-2504 More

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Additional Information about Hilton Westchester

Also Known As:
Hilton Westchester - Rye Brook Hotel
Hilton Westchester - Rye Brook Hotel Rye Brook
Hilton Rye Brook
Rye Brook Hilton
Hilton Westchester Westchester County, NY - Rye Brook
Address: 699 Westchester Avenue, Rye Brook, NY 10573
Phone Number:
Location: United States > New York > Westchester County > Rye Brook
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Rye Brook
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Westchester 3.5*
Official Description (provided by the hotel):
The Hilton Westchester hotel, located in Westchester County a New York City suburb of Rye, NY and is minutes east of White Plains, NY and 8 miles from Westchester County-White Plains Airport(HPN) and Greenwich CT. The Hilton Westchester hotel is the ideal location for White Plains shopping and going to the Westchester Mall. The hotel is situated on 45 beautifully landscaped acres of lush woodlands, combining the relaxed setting of a resort with the flexibility of a full-service business hotel. Guest has easy access to New York with the Metro North or Amtrak and can be in NYC within 45 mins. So if you are visiting Westchester County or White Plains for business or pleasure we look forward to welcoming you to the Hilton Westchester hotel. ... more   less 
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