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Hilton Westchester

3.5 of 5 699 Westchester Avenue, Rye Brook, NY 10573
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Hilton Westchester
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Hilton Westchester
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547 reviews from our community

Traveler rating
    127
    154
    132
    84
    50
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Hilton Westchester
See the most recent reviews
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I would not recommend this Hilton. It is in need of remodeling and price is too high for quality of the stay and upkeep of the building. The food was not up to par and the waiter was not easy to work with. Twice we were served the incorrect meal or drink. The bathroom needed to be remodeled

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Kai F, General Manager at Hilton Westchester, responded to this review

Dear 294jeanney, Thank you for taking the time to share your experience. Please accept our most sincere apologies that your stay did not exceed your expectations and if your room experience was not all we had hoped it would be. We truly regret that you were inconvenienced in any way. We encourage everyone who stays with us to let us... More

NY
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I am going to preface by saying two things,...First we did not contact management, and second we were part of blocked rooms for a wedding... So as my Title said the Exterior was impressive, and there are a lot of amenities. The lobby was nice, check in fast... The room was ok as far as size, typical Hilton..no safe, there... More

Was this review helpful? Yes 1
Kai F, General Manager at Hilton Westchester, responded to this review

Dear RhondaP13 – Thank you for your comments on Tripadvisor. It is pleasing to know that our staff was very friendly and you enjoyed the amenities offered. However, I hope you will accept my apologies for any inconveniences you experienced. Your comments will be forwarded to our Executive Team who will address each of your comments. I would greatly appreciate... More

North Canton, Ohio
Top Contributor
78 reviews 78 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Busy place in great locale. Nice to be near airport. Odd configuration to find way around but nice lobby and bar area. Good spaces for gathering and meetings. Lots of food options at hotel. Good front desk service.

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Dear LAH461, Thanks so much for your comments on Tripadvisor. Our hotel does have an odd layout as it was built at two different times. Fortunately, the layout enables us to have beautiful grounds and a lovely outdoor pool. Our harth restaurant has received many accolades and we take great pride in our wonderful staff. We look forward to having... More

Hartford, Connecticut
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

I stayed at this hotel on the 17-19. Although I read the reviews and was a little skeptical, I had a very good stay at this hotel. It was in a great location and the room was big and spacious. Everything was clean and the hotel staff was so helpful with everything. I would recommend this hotel to anyone. Thanks... More

Was this review helpful? Yes 1
Kai F, General Manager at Hilton Westchester, responded to this review

Dear Alicia W., Thank you for commenting on Tripadvisior. We are working hard to provide each and every valued guest of the Hilton Westchester with the quality service they deserve. The goal of our staff is to make your visit feel as if you are at home. Thank you again for your lovely comments and we look forward to having... More

St. Louis, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Others have said they've had problems with the rooms at this hotel. I never have. I've found the rooms big enough, comfortable, love the bed, and the curved shower rod. The lobby area, dining room and lobby have been upgraded recently. The free internet for Honors is essential for me. The big downside is the location. If you have a... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Dear Timothy H, Thank you for your lovely comments. Our goal is provide all our guests 100% satisfaction and we are pleased that you had a good stay. These recent upgrades certainly do add to the comfort of our guests visit. Our local shuttle has made visiting local restaurants and shopping much more convenience. Please stay with again upon your... More

Brooklyn, New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

My children treated us to a weekend at this hotel as my birthday gift. As we drove into the parking area, we were immediately impressed with the grounds. The staff was extremely warm, attentive, and welcoming. We were given a suite that had more square footage than the first floor of my house! Though the dining/living room needed some upgrading... More

Was this review helpful? Yes 1
Kai F, General Manager at Hilton Westchester, responded to this review

Dear Randy C, Thank you for taking the time to post on Tripadvisor. Although it may be a little late, Happy Birthday! You certainly have very thoughtful children. We take pride in our wonderful staff and their goal is to make you feel at home. Since your visit, we have been in the process of refreshing the hotel and the... More

seabrook, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Most people who worked at the hotel were gracious and helpful. large problem with reservation made in advance and maintenance of room-- wedding trip and traveled w/wife & sister in law bathroom door would no fully close --------- awkward -

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Dear Braxton R. Thank you for your comments on Tripadvisor. Please accept my apologies for the difficulty you had with the bathroom door that did not fully close. It certainly should have been fixed before your arrival. I am happy that our team members were gracious and helpful. They are our best commodity. I hope you will join us again.... More

Baiting Hollow, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My expectations were not very high but my room was clean and somewhat modern and the staff I've encountered have been friendly and helpful. The price was right and I'd stay here again if only the windows were all not sealed shut. Yup .... Unless you are on the lower floor with a door to the patio (and those rooms... More

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Dear Peter A, Thank you for your post on Tripadvisor. We are very fortunate to have an exceptional staff that are friendly and helpful. Their goal is to make you feel like you are at home. We sealed our windows several years ago to prevent small insects from infiltrating the room as well as to prevent humidity in the room.... More

Wasilla, Alaska
Top Contributor
50 reviews 50 reviews
33 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I arrived about 10:30 at night and was exhausted after my flight from Anchorage. The cab from JFK had overcharged me by about $50.00 but what can you do when you get there? The beautiful lady at the front desk made me feel welcome. She greeted me as a Hilton Honors Gold Member. The room was comfortable and clean. All... More

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Dear wholehogbrew, Thank you for your lovely post on Tripadvisor. Wow, you certainly did have a long trip and we are very appreciative that you chose the Hilton Westchester as your temporary home. Our Thursday night on the patio is a “thank you” to all our valued guests and I am glad to hear you enjoyed it. We hope to... More

Kanab, UT, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

After an awful cross-country trip to get there, the staff at this hotel understood how tired and irritated I was and went out of their way to help me and make me feel comfortable. They made a real difference in my trip. The room was fine -- what you'd expect of a Hilton. But the staff was outstanding.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Dear Dan L. Thank you so much for your post on Tripadvisor. Our goal is to make you feel at home and it appears we succeeded. Traveling can certainly be irritating and I am happy we were able to make you comfortable. We look forward to your return. Sincerely, Kai Fischer, General Manager, 914-934-2504 More

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Additional Information about Hilton Westchester

Address: 699 Westchester Avenue, Rye Brook, NY 10573
Phone Number:
Location: United States > New York > Westchester County > Rye Brook
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Westchester 3.5*
Number of rooms: 436
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Also Known As:
Hilton Westchester - Rye Brook Hotel Rye Brook
Hilton Rye Brook
Rye Brook Hilton
Hilton Westchester Westchester County, NY - Rye Brook

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