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Hilton Westchester

3.5 of 5
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699 Westchester Avenue, Rye Brook, NY 10573
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50% Off Breakfast + Wi-Fi
Hilton Westchester
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Ranked #2 of 2 Hotels in Rye Brook
A recent review
4 of 5 stars reviewed 4 weeks ago
WILL M Boston, Massachusetts
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87 reviews from our community

Traveler rating
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    14
    13
    8
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23
11
2
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton Westchester
See the most recent reviews
Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a comfortable stay at the Hilton Westchester. We had stayed at this hotel many years ago and were familiar with the property. The room was clean, comfortable and well lit. There were some signs of wear in the room, the common areas look to have been renovated within the last year or so. TA had the restaurant rated... More 

Review collected in partnership with Hilton Hotels & Resorts

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Kai F, General Manager at Hilton Westchester, responded to this review

Glad you enjoyed you precious time with your grand daughters. Hope to have you back soon to also enjoy the outdoor pool this summer. We appreciate your feedback. More 

Providence, Rhode Island
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was my first visit to the Hilton Westchester and while overall its an ok place to stay, I'd definitely recommend that you bring comfortable shoes and plan to do a good bit of walking. It is a large complex, likely built back in the day when space was not a premium. As a result, depending on where your room... More 

Was this review helpful? Yes 1
Kai F, General Manager at Hilton Westchester, responded to this review

We do offer a retreat like setting and have rooms close to the lobby as well as ones that offer a more peaceful and tranquil setting that are further away. We will make sure we provide a room close to the lobby on your return. Our lighting is going through an upgrade to help address those items you highlighted as... More 

Boston, Massachusetts
Contributor
12 reviews 12 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Pros: nice location and convenient to major freeways. Also offers a nice restaurant & bar for breakfast in the morning and dinner at night. Cons: Needs some sprucing up. Rooms look dated and aren't as clean as expected. Pets are allowed, so that could be a reason. Service is a bit slow; took a while to get someone from the... More 

Was this review helpful? Yes 1
Kai F, General Manager at Hilton Westchester, responded to this review

Thank you for sharing your insights. This allows us to ensure that we focus on the details important to each guest and we look forward to welcoming you back soon. More 

San Francisco, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed at the Westchester Hilton last night. You have a large and once beautiful hotel that is in gradual decline due to neglect and lack of attention. • The radio in room 466 is malfunctioning. Three times, it turned on in the middle of the night. Alarm was not set. I verified. It just turned itself on. • Coffee... More 

Was this review helpful? Yes 1
Kai F, General Manager at Hilton Westchester, responded to this review

We do pride ourselves on the fantastic setting and tremendous hotel we have here. Thank you for sharing the items that need attention. Any small item is important and we are addressing them. We do have the fitness machines slated for replacement as well. We do look forward to your return so we may regain your trust in us. More 

Travelers are raving about these Rye Brook hotels

port chester, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good clean experience. Staff extremely accommodating. Food was exceptional and restaurant staff were very attentive. Location was close to major highways. Would stay here again if I have the chance. The only problem I hasd was no remote in the room which was resolved very quickly after a call to the front desk.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Kai F, General Manager at Hilton Westchester, responded to this review

We are glad you enjoyed your recent visit and looking forward to welcoming you back soon. Hopefully you can stay longer and enjoy our grounds and outdoor pool this summer as well. More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We just returned from our first ever stay at Westchester Hilton..let me start off with saying this.. We like to stay in fairly decent hotels, not all ritzy ritzy but clean rooms with a pool.. I read reviews and was kind of worried to say the least...my review will be honest as I know how important guest reviews are when... More 

Was this review helpful? Yes 2
Kai F, General Manager at Hilton Westchester, responded to this review

We are glad you enjoyed your stay with us and greatly appreciate the kind words. We would also like to address the items you mentioned in your room so if you could email me at kai.fischer@hilton.com your stay information we can follow up on those items as well. We look forward to welcoming you back soon. More 

New Jersey
Reviewer
5 reviews 5 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

This hotel is nice, but very big. It's a hike down the hall to get the ice bucket filled. The eatery down stairs is very good (excellent salads), but very pricey $$$). We had trouble in more than one room, (on different floors/opposite side of the building); like i said, VERY big. There was a plumbing problem with the toilets...we... More 

Was this review helpful? Yes 2
Kai F, General Manager at Hilton Westchester, responded to this review

Thank you for the kind comments regarding the food and beverage and wonderful grounds. We do offer a retreat like setting that allow guests to select rooms either close to the lobby or further away for a more tranquil setting. We hope upon your return you allow us to place you in a room closer to the lobby. More 

Belgium, Belgium
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 17, 2015

I come here quite often for work and the hotel communicated through our company communication team they had renovated all rooms and were promoting stays at Hilton. While I heard little good about this hotel from colleagues, I wanted to give it a fair chance before judging. The closset shelf was so gisgustingly dirty (and I'm not talking about a... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Kai F, General Manager at Hilton Westchester, responded to this review

Thank you so much for sharing your comments. we had some work done in that room that had not been cleaned up before you checked in which is unacceptable. We have spoken with our team members to ensure this doesn't happen again and look forward to earning your confidence back during a return visit. If you would please contact me... More 

New York City, New York
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 12, 2015

We just spent the passover holiday at this hotel as we have for many years. this year: (a) our room did not have a working telephone for our entire stay; it was never fixed, despite daily complaints, each time answered by reception with "this is the first I have heard of your complaint." (b) a set of outdoor steps had... More 

Was this review helpful? Yes 2
Kai F, General Manager at Hilton Westchester, responded to this review

Thank you for sharing your feedback. We pride ourselves on creating a relaxing and wonderful environment for our guests. We greatly apologize for not meeting that expectation and look forward to following up with directly to obtain further details to help us resolves any concerns moving forward. Please reach out to me at kai.fischer@hilton.com or 914-234-2500 at your convenience. We... More 

Amherst, New York
Top Contributor
68 reviews 68 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed April 11, 2015

My husband and I attended the Beatle Fest,so we stayed for 4 days, 3 nights. Kudos to the staff for accommodating a sold out event on a month's notice. The breakout rooms for the Fest activities were GREAT. Pros: Fabulous pool - plenty of towels, tropical-like warm water, plenty of light from large windows & skylight, great acoustics and just... More 

Was this review helpful? Yes 1
Kai F, General Manager at Hilton Westchester, responded to this review

We are delighted that your enjoyed your visit to our hotel. We were excited to host The Fest this year and learned a lot during the process to help improve things moving forward as well. If you could send me your room number or details of your stay so I can follow up on the items you noted that would... More 

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