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Hilton Westchester

3.5 of 5
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699 Westchester Avenue, Rye Brook, NY 10573
Hilton Westchester
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Ranked #2 of 2 Hotels in Rye Brook
A recent review
3 of 5 stars reviewed 2 weeks ago
Traveling12louie
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115 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
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  • All months
    (115)
  • Mar-May only
    (50)
  • Jun-Aug only
    (23)
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There are newer reviews for Hilton Westchester
See the most recent reviews
Sinking Spring, Pennsylvania
1 review
2 of 5 stars Reviewed 2 weeks ago

We originally booked three nights using our Hilton points. We were in the area for a funeral and after finding out the arrangements we added an additional night at the standard rate. When we booked the additional night the person at the desk canceled our original reservation and charged us the standard rate for two nights. When we checked out... More 

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Kai F, General Manager at Hilton Westchester, responded to this review

Please reach out to me at my email so I can have this corrected for you. Greatly appreciate your patience. You can reach me at kai.fischer@hilton.com. More 

1 review
3 of 5 stars Reviewed 2 weeks ago

Outside pool full of bugs and debris from trees. Charged twice for my stay and when I called to have it reverted the person I spoke to acted put off that I requested she contact my bank to remove the mistaken additional charge (yes she admitted it was a mistake). She thought having the hold against my checking account for... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Thank you for noting these items so we can appropriately address them. More 

Islip, NY, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel was clean and the room comfortable, but the door locks didn't work. We did not get prompt attention to correct the problem, which we were told was the battery. The service person did not have extra batteries, so we then had to wait to get a hard key so we could leave the room with locked doors.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Thank you for noting the issue with your guest room lock. We have taken steps to address this issue. In late July we will also be replacing all our guest room locks with new RFID technology that will also allow our guests to use their smart phone and go directly to their guest room and bypass the check-in process to... More 

East Greenwich, Rhode Island
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel is tired and dated. The room smelled horribly musty and the AC barely worked. The carpets are stained, the wall paper torn and the furniture scratched up. There was no counter in the bathroom and no closet. When I hung my dresses in the 'armoir,' they hit the floor . I am surprised that Hilton would put their... More 

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Please reach out to me at kai.fischer@hilton.com so I can get more details on your room so we can correct these issues immediately. Greatly appreciate you bringing this to my attention. More 

Travelers are raving about these Rye Brook hotels

Syosset, New York
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We visited this hotel for fest for Beatlefans and oh were they unprepared. Based on other review we were hoping to stay on the property to dine but the restaurants and bars were woefully understaffed and we ended up getting takeout form the neighborhood. The front desk people were especially nonchalant, preferring to chat with each other instead of helping... More 

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

We were excited to host your event in March and look forward to having you back next year. As we didn't expect 5000 fans throughout the weekend we will be better prepared next year. Hope to see you back for such a great event. More 

north kingstown, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

VERY clean facility. VERY helpfull staff. Ordered food from room service and was told 20 minutes. 10-15 minutes later it arrived. Very classy and delicious. (we had the wings) Would definitely stay here again. In fact I am planning on it.

Review collected in partnership with Hilton Hotels & Resorts

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Kai F, General Manager at Hilton Westchester, responded to this review

Look forward to welcoming you back soon. More 

Schwenksville, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

This is the second time staying at this Hilton in the past few months. For this stay I was in a detached wing of the Hotel and had to Trek outside to get to my room. When I arrived at my room I noticed that it was in need of some updating. It really wasn't dirty but the cabinet doors... More 

Was this review helpful? Yes 1
Kai F, General Manager at Hilton Westchester, responded to this review

Getting a restful nights sleep is critical and I am sorry you had an issue with your guest room. We do have the ability to see the temperature in each guest room and should have offered to provide an alternate room close by so the repair could have been done after you slept. The retreat like setting does provide a... More 

New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Here's this hotel in a great setting with so much opportunity...but three little light sources in the room total wattage <120 watts. Had to use flash lights to read. No safe in the room. Use the front desk's safe? Hotel is so spread out and so large that the hike to the front desk makes that option a poor choice.... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

We do offer a tremendous retreat like setting that allows for more quiet locations for guests to relax and enjoy their visit. We hope you will provide us an opportunity to regain your loyalty and will gladly provide you a room closer to the lobby. Thank you for sharing your observations so we can address the issues you had with... More 

New York City, New York
1 review
3 of 5 stars Reviewed 3 weeks ago

The Hotel is very nice but the food from room service was horrible. The coffee was not good. The amount charged for the food was outrageous considering how bad it was. The rooms were neat and clean. I felt that this hotel does not represent the Hilton name or compare with other Hilton's I have stayed in.

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

When we travel the basics need to be right including the service level and food quality. Not getting a great cup of coffee to kick the day off can set the entire tone for the day. We have 3 vendor options to try and address the needs but well fell short. We offer our signature Royal Cup blend for the... More 

Pataskala, Ohio
2 reviews
3 of 5 stars Reviewed 4 weeks ago

After 3 phone calls and over 50 minutes, the hotel van finally appeared at the White Plains airport to pick us up. This has gotten worse over the last 6 months. There seems to be a lack of communication between the front desk and the van drivers. - Food in the restaurant is average, but the service (the last 3... More 

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Thanks for your feedback. As we have enjoyed such a tremendous response to our new look and feel as well as our expanded transportation service we have found to the need to adjust our staffing levels to better meet the demand. We are also looking at providing a mobile app link to help track the location of the shuttles to... More 

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