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All 2 Rye Brook hotels

Hilton Westchester

3.5 of 5
699 Westchester Avenue, Rye Brook, NY 10573
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Ranked #2 of 2 hotels in Rye Brook
Most recent review
5 of 5 stars Reviewed June 17, 2013
Richard S Holbrook, New York
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315 reviews from our community

Traveler rating
    76
    102
    70
    39
    28
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Families
71
 
Couples
53
 
Solo
26
 
Business
125
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Holbrook, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed June 17, 2013 NEW via mobile

Everything was great! Clean, large rooms. Beds are usual Hilton beds, very comfortable. Pleasant staff, good food. Will surely stay here again. Cannot say a single bad thing. Location was just off the Interstate, very easy to get to.

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Port Jefferson, NY, United States
1 review
5 of 5 stars Reviewed June 16, 2013 NEW

We enjoyed our stay at the Hilton. Even though there were several organizations meeting there, they were not a distraction from our being able to feel relaxed and comfortable and not crowded, either at meals or in the pool. It's a great place to stay for a weekend or a mid week get away. It's close to the Botanical Gardens... More

Review collected in partnership with Hilton Hotels & Resorts

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Boston, Massachusetts
Top Contributor
93 reviews 93 reviews
20 hotel reviews
Reviews in 45 cities Reviews in 45 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 14, 2013 NEW via mobile

My first time on this Hotel. Loved the area. Its was very cool. I got an upgrade that also made me very happy. The dinner at The restaurant was a flat bread (pizza) that i lived. Walking around is nice.. Friendly staff. I will return!

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denise r, Manager at Hilton Westchester, responded to this review
June 15, 2013

Dear booregi, Thank you so much for posting your comments via Trip Advisor. I am very happy to hear that you loved the flat bread (pizza). Many of our guests like the fact we are situated in the woods and enjoy the greenery. We look forward to your next visit. Thank you again and see you soon. Sincerely, Denise More

Fargo, North Dakota
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed June 9, 2013

Lack of hot water, despite bringing it to front desk attention. It's too late for engineering to be called if you need to be at an event and can't take a shower. More than one in our party had this issue. Poorly maintained grounds, shame, as it could have been beautiful. Pick up the day old beer bottles. Poor parking... More

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denise r, Manager at Hilton Westchester, responded to this review
June 12, 2013

Dear krs2009, Thank you for posting your feedback via Trip Advisor, we do appreciate all feedback negative and positive. I do apologize for the lack of hot water, conditions of the grounds and of course the internet connection. At your convenience, I would like to speak with you to get the details of your stay, I look forward to speaking... More

Richmond Heights, Ohio
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
3 of 5 stars Reviewed June 9, 2013 via mobile

Bar was packed due mostly to our event "in town". Felt sorry for the two servers. In the AM tv went out and no hot water. Called front desk. We fixed the tv by unplugging, and doing the usual resetting. Engineer came up to our ordinary room and advised that too many people were taking showers, they ran out of... More

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denise r, Manager at Hilton Westchester, responded to this review
June 12, 2013

Dear Barbara, Thank you for posting your comments via Trip Advisor. I appreciate your feedback, we are looking into the issue of the hot water, on nights we are sold out we do not typically have a hot water issue. The staff will be pleased to hear your comments in regards to thier performance. We have a very unique layout... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 6, 2013 via mobile

Quiet setting, set back from the road in the woods. Nice rooms, with an abundance of parking. You may end up with a long walk to the door however. This is on a short list of places I stay in White plains/Port Chester area.

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denise r, Manager at Hilton Westchester, responded to this review
June 12, 2013

Dear lawbreaker420, Thank you for posting your comments. I do appreciate you feel we are the best in the area. Our setting is nice, set back and very peaceful. We look forward to you staying with us again soon. Thank you again! Sincerely, Denise More

1 review
2 of 5 stars Reviewed June 6, 2013 via mobile

Between the rooms being dingy and not well cleaned and the fact that it was a ten minute walk from the registration desk to our room, this was not a place to which I would choose to return. Must say that the staff was consistently pleasant. Our tv did not work and the engineers spent 45 minutes changing remotes, cables... More

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denise r, Manager at Hilton Westchester, responded to this review
June 12, 2013

Dear Miztimmons, I thank you for posting your comments via Trip Advisor. I know we can certainly do a better job from the experience you had. We do have rooms closer to the lobby area to avoid a long walk. I am more than happy to speak with you and hope that we can get you to return. Your business... More

warsaw, United States
1 review
2 of 5 stars Reviewed June 6, 2013

rooms unclean, mechanical items not working properly, slow service, felt like just a number. i would not stay in this hilton again with my family. we came for a restful time and had to request items and services that should ordinarily been given without asking. i found better stays at less expensive hotels and motels.

Review collected in partnership with Hilton Hotels & Resorts

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denise r, Manager at Hilton Westchester, responded to this review
June 12, 2013

Dear Steve P, Thank you for posting your comments via Trip Advisor. Although your entire stay from your comments was a disappointment, I would like to make an attempt to earn your business back. Please contact me directly at 914-934-2540 Sincerely, Denise Rubin More

New York, United States
1 review
5 of 5 stars Reviewed June 5, 2013

Welcoming and efficient staff. Fresh & clean room with a lovely manicured property, and best of all a great nightly rate! The grounds are well maintained with newly renovated hotel interior. Great event facilities in a separate wing as not to disturb other non-event guests. All in all a great stay.

Review collected in partnership with Hilton Hotels & Resorts

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Tarpon Springs, Florida
Senior Contributor
22 reviews 22 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 1, 2013

Obviously very proud of this hotel for what they charge. . . it's just a Hilton. I discovered after taking a shower that my room didn't have any bath towels. Not a big deal. The valet parks your car on the sidewalk 20 feet from the front entrance. . .wish I could have just parked there in the first place... More

Review collected in partnership with Hilton Hotels & Resorts

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denise r, Manager at Hilton Westchester, responded to this review
June 4, 2013

Dear Timbotim, Thank you for posting your comments via Trip Advisor. We do appreciate all feedback both positive and negative. I know we spoke after you left the property and completed a guest survey. Please do not hesitate to contact me directly if there is anything else I can assist with. Sincerely, Denise Rubin 914-934-2540 More

 
 
Hilton Westchester
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Renaissance Westchester Hotel
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White Plains, Westchester County
3.5 of 5 stars 214 Reviews
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Hotel Summarization (Beta)

What travelers say

  • Breakfast buffet(9)
  • Indoor pool(7)
  • Tulip Tree restaurant(3)
  • Wooded area(3)

Additional Information about Hilton Westchester

Address: 699 Westchester Avenue, Rye Brook, NY 10573
Phone Number:
Region: United States > New York > Westchester County > Rye Brook
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Rye Brook
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Hilton Westchester hotel, located in Westchester County a New York City suburb of Rye, NY and is minutes east of White Plains, NY and 8 miles from Westchester County-White Plains Airport(HPN) and Greenwich CT. The Hilton Westchester hotel is the ideal location for White Plains shopping and going to the Westchester Mall. The hotel is situated on 45 beautifully landscaped acres of lush woodlands, combining the relaxed setting of a resort with the flexibility of a full-service business hotel. Guest has easy access to New York with the Metro North or Amtrak and can be in NYC within 45 mins. So if you are visiting Westchester County or White Plains for business or pleasure we look forward to welcoming you to the Hilton Westchester hotel. ... more   less 
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Also Known As:
Hilton Westchester - Rye Brook Hotel
Hilton Westchester - Rye Brook Hotel Rye Brook
Hilton Rye Brook
Rye Brook Hilton
Hilton Westchester Westchester County, NY - Rye Brook

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