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All 2 Rye Brook hotels

Hilton Westchester

3.5 of 5 Hotel   |   699 Westchester Avenue, Rye Brook, NY 10573
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55%
Ranked #2 of 2 hotels in Rye Brook
A recent review
3 of 5 stars reviewed 2 days ago
Lena G United States
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488 people have reviewed this hotel

Traveler rating
    120
    145
    116
    65
    42
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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  • French first
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  • Spanish first
  • Any
English first
New York City, New York
1 review
2 of 5 stars Reviewed yesterday NEW

I stayed at the hotel for two nights as part of a professional conference. The room was pretty standard, but comfortable. There were a few oddities - the closet door was jammed open because the pins holding it in the tracks were broken, and the carpet was damp in one spot. The hallway of my wing was also bit mildew-smelling.... More

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United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

very large hotel. room distance from front desk/lobby was about 1/4mile. bar restaurant food isn't too bad, but expensive. our room phone never worked even though we asked for repairs twice. our room door, randomly, did not lock one morning. walked to front desk for repair request. also bathroom sink clogged, but that was repaired. pretty clean, no problems there.

Review collected in partnership with Hilton Hotels & Resorts

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long island , n.y., United States
1 review
1 of 5 stars Reviewed 6 days ago NEW

this should be a 3 star hotel ,the staff were very rude , you have to walk at least five minutes to your room, they they do not upgrade your room if you are a gold member , all i can say is stay far away from this hotel

Review collected in partnership with Hilton Hotels & Resorts

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Kai F, General Manager at Hilton Westchester, responded to this review

Dear Ignatz S, Thank you for posting on Tripadvisor. Please accept my sincere apologies for the issues you experienced during your stay. We are currently undergoing a renovation in the wing of the hotel that is closest to the front desk. In an effort to keep guests away from the noise of the construction, we have been putting our guests... More

Travelers are raving about these Rye Brook hotels

Madeira Beach, Florida
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at the Hilton Westchester in Rye Brook last Sunday thru Tuesday for a trade show and convention. Quite surprised to step out of a morning shower to find no towels in the bathroom. (Mental note...always check towel supply BEFORE getting in the shower!) The property is actively being renovated which may explain the small number of dissappointing service issues.... More

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Dear OurShoreLife, Thank you for posting on Tripadvisor. It is inexcusable that you did not have towels in the bathroom after stepping out of the shower. We are working closely with our housekeeping team during this renovation to avoid issues like these going forward. We are addressing all our standards with each department and I hope you will return to... More

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

The room had cookie pieces, hairpins and an old candy bar wrapper on the dirty carpet and the shower curtain was pulled down as though someone had fallen into it. There were old wet prices of soap wrapper in the bathtub. The towel had a pink paper streamer of a past party popper folded into it. The elevator foyer furniture... More

Was this review helpful? Yes 1
Kai F, General Manager at Hilton Westchester, responded to this review

Dear Laura C. Thank you very much for posting on TripAdvisor. It certainly appears that we dropped the ball during your visit. I cannot offer any excuses for the lack of service you received but please know that I have discussed your issues with the appropriate people in each dept. The best way for us to improve is through direct... More

Mount Vernon, New York
Contributor
16 reviews 16 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was here for a business convention towards the end of June. I found the rooms to be very nice. Housekeeping was excellent. Customer service from everyone was very good. Food from the banquet caterers was also very good. Harth restaurant had some very good choices. Parking was plentiful. The only problem is that the main ballrooms are VERY far... More

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Kai F, General Manager at Hilton Westchester, responded to this review

Dear RevSimon, We appreciate you taking your time to post on Tripadvisor. The Hilton Westchester is quite spread out as you stated. Your suggestion about staying on the side of the hotel by the ballroom is appreciated. The main goal of our hotel is provide 100% guest satisfaction and the best way for us to do that is through our... More

North Las Vegas NV, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

All just about like one would like it! The room was clean and convenient, the lobby and meeting areas were spacious and welcoming, the cordial attitude of the staff added to the pleasurable experience of a destination wedding celebration.

Review collected in partnership with Hilton Hotels & Resorts

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Kai F, General Manager at Hilton Westchester, responded to this review

Dear Kenneth C, Thank you very much for posting your complimentary comments on Tripadvisor. Our goal is 100% satisfaction with every guest that we are fortunate enough to have as our guest. We thank you for staying with us for this destination wedding celebration and hope you will be with us again in the future. Sincerely, Kai Fischer, General Manager... More

Houston, Texas
Senior Contributor
44 reviews 44 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First thing that hits you as you walk in, is the smell. It smells old, and not a good old. The carpets were dirty, huge stains everywhere, the halls very dark and dingy. They were also filled with room service dishes, which were never removed during the course of our stay. They tried hard to fix up the rooms, but... More

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Kai F, General Manager at Hilton Westchester, responded to this review

Dear jomomocomo, Thank you for your post on Tripadvisor. We take your comments very seriously as the best way for us to improve is through direct communication from our guests. We are currently in the process of some renovations that will alleviate several of the items you mentioned. I will communicate your comments with all departments involved. I hope you... More

Apex, North Carolina
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Recently stayed at this Hilton for a meeting, the meeting space was excellent but the sleeping rooms had a few issues. One room had a water leak others found beetles on the 1st floor rooms which got in through the sliding glass doors. The rooms smelled musty and were very moist. The restuarant could not handle the volume of people... More

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Dear Siddiqui Z, We very much appreciate you taking the time to post on Tripadvisor. We apologize for not meeting the standards that you deserve as a guest of the Hilton Westchester. As you stated, we are currently undergoing renovations. Those renovations will address the issues you experienced and will improve the quality of our guests’ stay. Again, I hope... More

Massapequa Park, NY
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Upon entering, you get the feel that you would come to expect from a major brand name hotel like Hilton but once you leave this area and enter the hallways to the guest rooms, it is very outdated, dark, dingy and not kept to well. The room was ok but the bathroom had stains in the sink and hair all... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Dear masstang, Thank you for posting on Tripadvisor. We are currently undergoing a renovation that will improve several of the items you mentioned. Our housekeeping dept. will be advised of the problems you had in your bathroom. Your comments will be used to help us to constantly improve to give our guests 100% satisfaction. Sincerely, Kai Fischer, General Manager 914-934-2504 More

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Additional Information about Hilton Westchester

Address: 699 Westchester Avenue, Rye Brook, NY 10573
Phone Number:
Location: United States > New York > Westchester County > Rye Brook
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Westchester 3.5*
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Also Known As:
Hilton Westchester - Rye Brook Hotel Rye Brook
Hilton Rye Brook
Rye Brook Hilton
Hilton Westchester Westchester County, NY - Rye Brook

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Hilton Westchester hotel, located in Westchester County a New York City suburb of Rye, NY and is minutes east of White Plains, NY and 8 miles from Westchester County-White Plains Airport(HPN) and Greenwich CT. The Hilton Westchester hotel is the ideal location for White Plains shopping and going to the Westchester Mall. The hotel is situated on 45 beautifully landscaped acres of lush woodlands, combining the relaxed setting of a resort with the flexibility of a full-service business hotel. Guest has easy access to New York with the Metro North or Amtrak and can be in NYC within 45 mins. So if you are visiting Westchester County or White Plains for business or pleasure we look forward to welcoming you to the Hilton Westchester hotel. ... more   less 
Number of rooms
436

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