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Hilton Westchester

3.5 of 5
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699 Westchester Avenue, Rye Brook, NY 10573
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4X Hilton HHonors points
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1 room 1 guest
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148 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (148)
  • Mar-May only
    (49)
  • Jun-Aug only
    (57)
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    (42)
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Palm City, Florida, United States
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed at the Hilton for our son's wedding. We were there for 4 nights and although I do think the hotel needs some updating it was still really lovely and we had an amazing weekend. The hotel staff accommodated us in so many ways! My son had his fantasy football draft in the common area in the lobby of... More 

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milton, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

I would like to commend the guests services at this Hilton...the front desk representatives were very friendly and helpful. We needed directions and Calvin,the front desk person, went the extra mile in being sure that we knew how to get to our destination. He actually printed out the detailed directions from Google Maps and went over them with us.

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1 review
1 of 5 stars Reviewed 2 days ago NEW

Checked in with the Wife about 9 pm. Had to fix the toilet myself. Went for a cup of coffee and was told it was 4 dollars. I went to the front desk and told the clerk I was A Hilton Honors club member and usually got free coffee. He said being a Hilton Honors club member didn't matter. I... More 

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Travelers are raving about these Rye Brook hotels

Findley Lake, New York
1 review
2 of 5 stars Reviewed 3 days ago NEW

Although this beautiful hotel was in a wonderful wood like setting, nothing seemed to be operating properly We paid for a king patio room . The outdoor screen didn't work and there were strange holes and nails above the draperies. There was no coffee or creamers on any day and we asked for that everyday. The mattress sheet had enormous... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
White Plains, NY, United States
1 review
1 of 5 stars Reviewed 6 days ago NEW

The hotel staff had terrible services. First of all, they misplaced my car key. Secondly, when I forgot to bring the valet parking ticket from the room, even though, Hotel front desk staff told me to show the valet parking record to get the car, the valet parking manager and a staff insisted to get the parking ticket from the... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Thank you for sharing this with us and we have taken immediate steps to ensure this doesn't happen again. We pride ourselves on being accommodating and we needed to make a better effort for something easy to resolve. We look forward to having you back and regaining your confidence in us. More 

Lancaster, NY
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I was hesitant to stay at this Hilton based on the reviews from other people. I must say we were presently surprised. The rooms were very large, beds were comfortable. We stayed at one of the wings, and i am not sure if that was why our room looked freshly redone. I did hear from other people the rooms in... More 

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Look forward to welcoming you back soon. We too are proud of our beautiful grounds and do over several various room locations depending on the needs of our guests. Greatly appreciate your feedback. More 

Manlius
2 reviews
5 of 5 stars Reviewed 1 week ago

The beauty of the grounds at the Westchester Hilton compliment the excellent service and quality of the stay experience. The staff are professional and friendly. The breakfast food is excellent. Highly recommended.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Offering an oasis and excellent service is our daily mission. We are glad to hear that you enjoyed your visit and look forward to welcoming you back soon. More 

Lisbon Falls, Maine
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago

The front desk staff was dismissive and unattentive. They continued their personal conversations with coworkers while checking people in and out. It took 3 phone calls and a visit to the front desk, after 4 hours to have our toilet fixed. We arrived back in our room to find the toilet not working. It was working when we left in... More 

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Clearly we fell short on several fronts and I would like to get more information so we can better address these shortcomings but rest assured we have a very aggressive protocol in place to prevent pests. Please reach out to me at kai.fischer@hilton.com so we may connect. Greatly appreciate you sharing your concerns. More 

Chapel Hill, United States
1 review
5 of 5 stars Reviewed 1 week ago

Stayed during a wedding weekend. Everything was great-room was wonderful, staff was helpful, friendly and professional. Pet friendly hotel, but you wouldn't know it. Nice grounds-good for walking. great pool and fitness center.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Glad you chose our location to stay for such a special and memorable occasion. We are excited that you were able to use and appreciate the vast offerings we have available in our retreat setting. More 

Ossining, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago credit card Amex Card Member Review

I am staying in this hotel for one night in business they give me a room there was average the next-door neighbor have sex all night, have not rest because it was so loud I have a Chinese lady knocking my door by 8 AM saying room service I told her we check out by 12 if she can back... More 

Was this review helpful? Yes 1
Kai F, General Manager at Hilton Westchester, responded to this review

We understand how unsettling it can be if a neighboring guest is too loud. We will gladly call the guest in the future to limit the noise or provide you another room to switch to in order to ensure a well needed night of rest. More 

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