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All 2 Rye Brook hotels

Hilton Westchester

3.5 of 5 Hotel   |   699 Westchester Avenue, Rye Brook, NY 10573
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Ranked #2 of 2 hotels in Rye Brook
A recent review
3 of 5 stars reviewed 2 days ago
Lisa B La Jolla, California
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500 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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English first
La Jolla, California
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I am affiliated with a group that had a 5 day retreat at this property. It worked ok but was very difficult to navigate; the hotel is built on several different levels and is a maze. In order to get to my room from the front desk, I had to go both up and down and take a few turns.... More

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Dear Lisa B. Thank you for posting on Tripadvisor. As you stated, our hotel layout can be pretty confusing. We have currently created a map to be given at the front desk which will make it much easier to find our rooms as well as public space. Fortunately, the layout of the property does allow us to have the lovely... More

South Glens Falls, New York
Contributor
15 reviews 15 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I recently stayed at the Hilton Westchester while I was attending a conference that was also being held at the hotel. I have mixed feelings about my 3-star rating, as I could have also given it 4 stars. The hotel is in the process of remodeling some of their rooms. The room I stayed in had been redone at some... More

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Dear ge0iii, Thank you so much for posting your comments on TripAdvisor. It is always gratifying to hear about the great quality of our staff as they are certainly our best asset. However, it is disappointing that you found our food to be terribly ordinary. I will make sure all your comments are reviewed with every dept. involved as the... More

East Hanover, United States
1 review
1 of 5 stars Reviewed 1 week ago

Staff not honest they did not advise that 7 day construction starting at 7:00 am was going on. We were rudly awaken thinking a guest in a room above ours was being attacked; called for security then advise mno its only construction...... WHAT!!!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Dear Florence S., Thank you for your post on Tripadvisor. I hope you will accept my sincere apology for the lack of communication regarding the construction that was occuring during your stay. We hope you will have a chance to return when the construction has been completed and are able to enjoy your stay completely. Sincerely, Kai Fischer, General Manager... More

Travelers are raving about these Rye Brook hotels

Johns Creek, Georgia
Top Contributor
52 reviews 52 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed at this Hilton dozens and dozens of times over the years and always enjoyed my stay until last week. I haven't been in a couple of years. They completely changed the inviting dining room and relaxing bar into this modern uninviting and cold area with way too much designer. The front desk / operator didn't answer multiple... More

Was this review helpful? Yes 1
Kai F, General Manager at Hilton Westchester, responded to this review

Dear five5s, Thank you for your post on Tripadvisor. I regret that you do not find our new lobby/dining rooms to your liking. We have gone to great lengths to make this area open and appealing to our guests and I am sorry that it does not appeal to you. I must also apologize that the phone was not answered... More

New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

For a Hilton, this was very disappointing. I stayed here for business and needed to change rooms twice due to the rooms smelling so bad and being dirty. The layout is very inconvenient - very long walks to and from and both room changes required me to bring luggage along. The staff, while accommodating, were also dealing with other unsatisfied... More

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Dear Traveling Greens, Thank you for your post on Tripadvisor. Please accept my apology on behalf of our entire team. We are currently undergoing a renovation which will address many of the issues you mentioned. Our hotel is quite spread out, however, it does afford us the opportunity of having a beautiful outdoor space. If we are fortunate enough for... More

Valletta, Malta
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is an adequate hotel for the business traveler who needs to spend a night in the area. It also caters to weekend events, conferences etc. The pricing in the hotel is not very good value. In the midst of some amount of renovation, the hotel comes across as tired and well worn while charging premium pricing. Some people we... More

Was this review helpful? Yes 2
Kai F, General Manager at Hilton Westchester, responded to this review

Dear Al C. Thank you for posting about our property on Tripadvisor. As you noted, the hotel is currently in the midst of a renovation which should certainly bring the hotel back to the high quality our previous guests remember. We have also recently renovated our lobby and restaurant/lounge area. We will be moving into the future with a newly... More

Farmingdale, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Colors very drab, not a comfortable feel. Room needs a makeover, room was very far from lobby, 5 minute walk. Up ramps around corners, past empty meeting rooms. No quick way to and from lobby. Never told about this at check in.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Dear Steven N, Thank you for posting your valued comments on Tripadvisor. As you may have noticed during your visit, we are currently renovating the hotel to improve our guests’ stay. I apologize that you were not told upon check in about the walk to our other wing. We are putting guests in the further wing to avoid having you... More

Senior Contributor
27 reviews 27 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

A perfectly ok hotel for business or an overnight stay but definitely not a vacation spot. Food and service are very good but a good part of the hotel is being refurbished (aka asbestos removal) and there is associated noise and construction. In general it's a pretty dark hotel and both times I've stayed here in the last 3 months... More

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Dear jamiejf, Thank you for posting on Tripadvisor. I am happy that you found our food and service to be good. Our team members are truly our best asset. We are currently undergoing renovation to address several issues at the hotel. One of the issues being addressed is the lighting throughout the hotel. We have increased lighting in several areas... More

Christiansted, U.S. Virgin Islands
1 review
4 of 5 stars Reviewed 3 weeks ago

Very comfortable and elegantly appointed hotel. Going through renovations when we were there but we were put into the wing that was recently completed and the rooms were well done and comfortable. I recommend this hotel for business travelers and families traveling to Westchester County, NY.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Kai F, General Manager at Hilton Westchester, responded to this review

Dear Lori H. Thank you very much for your complimentary post on Tripadvisor. We appreciate your recommendation and hopefully we will be fortunate enough to have you back as a valued guest again. Sincerely, Kai Fischer, General Manager 914-934-2504 More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This was the most unpleasant experience we had on a 2,553 mile road trip. From the moment we walked through the smudged glass entrance and doors (why not take pride in the entrance and clean the glass??) it was downhill. The first floor is dark and nasty. I counted seven broken lamp shades on our hallway, not including the one... More

Was this review helpful? Yes 2
Kai F, General Manager at Hilton Westchester, responded to this review

Dear Todd M. Thank you for posting on Tripadvisor. I am certain that my words of apology to you from myself as well as our entire staff are not enough to make you feel better about the Hilton Westchester. There is absolutely no excuse for the inconveniences you experienced during your stay. We are currently renovating our rooms to improve... More

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Additional Information about Hilton Westchester

Address: 699 Westchester Avenue, Rye Brook, NY 10573
Phone Number:
Location: United States > New York > Westchester County > Rye Brook
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Westchester 3.5*
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Also Known As:
Hilton Westchester - Rye Brook Hotel Rye Brook
Hilton Rye Brook
Rye Brook Hilton
Hilton Westchester Westchester County, NY - Rye Brook

83 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Hilton Westchester hotel, located in Westchester County a New York City suburb of Rye, NY and is minutes east of White Plains, NY and 8 miles from Westchester County-White Plains Airport(HPN) and Greenwich CT. The Hilton Westchester hotel is the ideal location for White Plains shopping and going to the Westchester Mall. The hotel is situated on 45 beautifully landscaped acres of lush woodlands, combining the relaxed setting of a resort with the flexibility of a full-service business hotel. Guest has easy access to New York with the Metro North or Amtrak and can be in NYC within 45 mins. So if you are visiting Westchester County or White Plains for business or pleasure we look forward to welcoming you to the Hilton Westchester hotel. ... more   less 
Number of rooms
436

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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